Client engagement manager jobs in Newcastle Upon TyneCreate job alerts

Job Title: Digital Transformation - Success Manager Location: onsite or WAHA Salary: £50K to £65K Per Year Hours: 40 Hours Per Week Job Overview: The Digital Services & Transformation Manager will support the transformation and optimization strategy for contact centre operations across multiple geographies. This role focuses on driving digital innovation, automation, and standardisation to enhance service delivery efficiency and customer experience outcomes. The position requires strong expertise in operational excellence, and good understanding of contact centre technology, governance frameworks and continuous improvement methodologies, to ensure measurable business impact and stakeholder alignment. Key Responsibilities & Accountabilities: Strategic Planning: • Define and execute the digital transformation roadmap for contact center operations., • Align transformation initiatives with organizational objectives and client priorities., • Champion TP Digital products and promote adoption across regions. Governance & Performance Management: • Adhere to governance frameworks and conduct regular reviews to ensure compliance and alignment., • Track and report measurable value metrics for transformation initiatives., • Drive standardisation of execution, to a high quality, in line with service delivery models and in collaboration with key stakeholders., • Maintain high engagement across all teams throughout the rollout, ensuring deployment is consistent, well‑supported, and sustained over time. Innovation & Digital Solutions: • Identify and implement digital solutions including automation opportunities to improve operational efficiency, in collaboration with digital product teams., • Be a subject matter expert in TP digital tools and products and their implementation requirements, • Foster a culture of innovation and continuous improvement across all delivery centres., • Apply Lean Six Sigma methodologies to optimize processes and reduce waste., • Identify and develop solutions for internal operational efficiencies. Customer Experience & Service Excellence: • Enhance customer experience outcomes through process redesign and technology enablement., • Ensure delivery standards and objectives are met or exceeded against the anticipated outcomes. Stakeholder Engagement: * • Collaborate with local and regional leadership to ensure alignment on priorities and execution., • Influence senior stakeholders to ensure solutions are imbedded and support transformation objectives and investments. Qualifications & Experience: • 4+ years of experience in contact centre operational management., • Experience in transformation, automation and process optimisation., • Experience in tracking against KPIs and stakeholder engagement at all levels., • Experience in defining projects requirements, planning and execution. Technical Skills: • Understanding in Lean Six Sigma and continuous improvement methodologies an advantage, • Knowledge of digital tools, automation platforms and analytics., • Ability to design and track KPIs for transformation and operational efficiency., • Planning and execution of plans in order to embed transformation initiatives., • Strong analytical and problem-solving skills., • Excellent communication and influencing skills across cultures and geographies., • Innovation mindset with a focus on measurable outcomes., • Experienced operational & performance management preferably in a contact centre environment. Key Performance Indicators: Digital Transformation • Successfully deliver prioritised transformation initiatives., • Drive adoption of TP Digital products across global contact centres. Operational Efficiency & ROI • Achieve measurable improvements to optimise costs and improve key business outcomes for TP and its clients. Customer Experience • Enhance customer experience outcomes through innovation and process redesign., • Improve service delivery consistency across locations. Governance & Value • Adhere to and maintain governance frameworks and regular performance reviews., • Demonstrate clear business value from transformation initiatives. Continuous Improvement • Foster a culture of innovation and continuous improvement., • Apply Lean Six Sigma methodologies to identify and implement optimization opportunities.

Complaints Customer Service Supervisor (Team Leader) – BFSI Location: Birmingham, Belfast, Newtownards or WAHA Hours: 40 hours per week – Fully Flex Salary: 30K Per Year Number of positions – 2 Job Summary / Overview Main responsibilities of the role include leading a team of Complaints Handlers who are responsible for thorough investigations, management and resolution of end to end customer complaints. You will be responsible for delivering your teams performance and driving quality assurance in line with company and the Financial Conduct Authority processes and standards. Your role will also focus on coaching, motivation and team productivity while providing feedback and insight on complaints root cause and recommending solutions to help reduce complaints volumes to all stakeholders. As the Complaints Team Leader, you will also be responsible for delivering performance and employee engagement, which will in turn drive customer and client satisfaction. We are looking for an individual who will deliver a positive, productive and engaging team culture with the ability to lead, inspire, motivate, coach and support people to deliver exceptional levels when delivering correct outcomes for our customers To ensure your team provide best in class customer service through excellent communication skills, both verbally and in writing. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) • Ensure your team deliver an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards, • Continually review and measure productivity and quality assurance against required standards, taking any necessary action to improve performance and capability, • Liaise with Ops Manager within the company and client, providing regular reporting and analysis relating to the activity within your team, • Be point of escalation for all escalated complaints, • Communicate accurately and professionally with the ability to make informed decisions, • Ensure any material operational and conduct risks are identified, raised and managed in accordance with process and standards, • Identify root cause and have the ability to report and recommend any actions for continuous improvement, • Maintain effective control of all aspects of people processes including: absence management, 121’s, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks Main Job Requirements • Minimum 1 years’ experience of complaint handling within a Financial Services organisation, and minimum 1 year in management role, • Can demonstrate the ability to construct clear and concise written communications, using correct spelling and grammar, specific to formal complaints, • Is able to demonstrate experience in complex, regulated customer service environment, • Can confidently manage assigned workloads at a team level, • Able to prioritise workloads to meet targets and timelines Required Skills • Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling, • Passionate about people engagement and delivering excellent customer service, • Attention to detail, • Is able to demonstrate excellent communication skills both verbally and in writing, • Comprehensive technical/computer skills, • Identifying RCA complaints types and actioning possible solutions to reduce said complaints Competencies and Specific Skills • People focused, • Is charismatic and engaging, • Excellent communication and influencing skills, • Advanced relationship building and stakeholder management skills, • Advanced levels of resilience and focus, • Self-motivated and can motivate others, with can-do attitude

Job Title: People Operations (HR) Change Assistant Department: People Operations – HR Management Responsibility: None Travel Required: Yes, Project Dependent Reports to: TUPE & Change Manager Contract Type: permanent Salary: £27K Per Year Job Summary / Overview The People Operations (HR) Change Assistant role will be a developmental role initially, responsible for supporting the TUPE and Change Specialist in ongoing commercial TUPE and Change Projects. This role is focused on supporting the TUPE and change programmes as assigned, ensuring all relevant activities are planned for and executed smoothly and professionally, and all legal requirements are met, whilst employees’ needs are fully supported throughout the change. The People Operations (HR) Change Assistant approaches all work with a high professional standard and communicates in a positive and efficient manner, whilst maintaining the strictest levels of confidentiality at all times. The role holder can work with stakeholders at all levels across the business, as well as interface with external clients and suppliers where required, upholding the professional image of Teleperformance as experts in TUPE & change, at all times. The role takes on an open and collaborative team-work-centred approach to ensure success, by actively collaborating with stakeholders and team members from all key departments including the wider People Operations - HR team, Operational Delivery, Recruitment, Training, Workforce Management, Payroll, and others. The People Operations (HR) Change Assistant is a critical support role and therefore must be adaptable and flexible, and can keep up with the fast-paced contact centre environment, able to multi-task and prioritise as needed, whilst working to tight deadlines and under pressure. High levels of organisation, a strong reslinece and a focus on successful outcomes will be paramount requirements. Key Responsibilities (may perform other duties as requested not specifically addressed in this document) • Responsible for co-ordination of all TUPE and change programmes (as assigned) throughout the UK business;, • Works with key stakeholders across all core departments to understand the programme requirements and organize the resources and personnel needed to deliver any TUPE/Change programme, • Works closely with the wider HR team colleagues to ensure support and resources for some of the activities required, particularly where consultations are needed prior to the change taking effect;, • Providing support on all aspects of TUPE & Change to project participants and stakeholders, to ensure legal requirements are met, and employee needs are supported throughout the programme;, • Supporting the TUPE and Change Specialist to identify any possible risk to employee engagement, attrition, commercial impacts, legal claims or programme success criteria, and develop mitigations or solutions to those risks, involving others where necessary;, • Builds and develops positive and useful relationships with a range of internal and external departments and key roles, including but not limited to Operations, Client Solutions, Business Development, Project Management, Payroll, Workforce Management, Training, Recruitment, IT, Finance, and HR Admin;, • Works collaboratively with internal stakeholders and colleagues involved in TUPE & Change Programmes to build and maintain a suite of “Gold Standard” resources, materials, templates and other useful items to help support smooth change programmes in the future;, • Looks to continuously improve our processes and approaches to ensure the best possible employee experiences and project planning/execution during TUPE and change programmes;, • Works closely with Business Development and Client Solutions teams to develop a suite of engaging materials which can be shared with clients to support our sales and growth work, to secure new business where themes of TUPE and change may be prevalent;, • Proactively seeks out client and stakeholder testimonials and supporting data regarding project delivery and success outcomes, to allow case studies to be developed and improvements to be made where needed;, • Tracks and maintains key statistics and information relating to TUPE & Change activity, and provides support for reports and/or presentations when required;, • Supports the People Operations - HR function as a whole in shaping the People Strategy and delivering its objectives;, • Supports delivery of other core People Operations- HR projects when required;, • Attends internal and external meetings as required to support the People Operations (HR) function and to take minutes where required;, • Completes all administration associated with the People Operations (HR) Change Assistant responsibilities;, • Maintains open, honest and professional communication at all levels;, • Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction;, • Supports a working culture which is built on embracing diversity, respect and positivity, and a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices;, • Complies at all times with Company policies, the Equality Act, Employment Rights Act and others (and any equivalent legislation covering Northern Ireland) and the General Data Protection Regulations in the undertaking of any HR activities;, • Responsible for own health, safety and welfare as well as being mindful of the wider team and surrounding colleagues. Attends H&S training as directed by your line manager or the wider business. Upholds and applies the relevant policies and procedures to provide a safe working environment. Challenges/reports unsafe practices where required and supports the team and overall business to deliver health & safety needs in the workplace;, • Other duties as assigned. Main Job Requirements Education and Specific Training • GSCE or equivalent in English and Maths, • Applicants who have or currently working towards CIPD / CPP accreditation would be desirable and advantageous, • This would be an ideal entry-level role if you have an interest in pursuing a career in an HR related field or have just graduated from an HR related course., • CTC (Counter Terrorism Clearance) level security check (for successful candidate) Work Experience • 1 year of recent HR experience (eg Role such as HR Assistant, HR Business Partner, TUPE & Change role etc) in a contact center environment; OR, • 1 years of HR experience as above in a contact centre environment or another high-paced industry, or, • 1 years’ similar HR experience as above in another high-paced industry, • Any prior experience in TUPE & change would be highly advantageous, • If applying internally from another Teleperformance role, you must have held that role for a minimum of 6 months before applying, and have a clear disciplinary/capability warning record Required Skills Technical Skills • Comprehensive computer skills, • Proficient use of Microsoft Office tools including MS Word, Powerpoint, Excel, Outlook and others Competencies and Specific Skills • Takes responsibility for own performance, • Works on own initiative, • Commercially aware, • Strategic mindset, • Compassionate, • Achievement driven, • Excellent analytical ability, • Exceptional attention to detail, • Excellent communication skills – verbal and written, • Flexibility, • Resourceful, • Committed, • TP brand ambassador, • Lives and breathes the company values, • Self-motivated, • Team player, • Confident to challenge, • Advanced levels of resilience and focus, • Excellent facilitation and presentation skills, • Continuous improvement mindset, • Excellent organisation skills, • Priority management skills, • Credible, • Trustworthy, • Dependable, • Courageous, • Empathetic

Job Title: Assistant Operations Manager – BFSI Complaints Salary: 36k per year Location: Belfast / Newtownards / Birmingham / Waha Short Description of the Job Deliver successful and appropriate customer and business outcomes by leading the function to achieve KPIs and SLAs, optimising capacity, managing risk and ensuring compliance to all policies and procedures, developing and delivering continuous improvement and driving the strategic direction of the function. Key Responsibilities Deliver the best use of resources, reducing costs and increasing productivity while reducing operational losses and operational errors Contribute to the definition of performance indicators, measurement, and reporting of critical MI to enable the right decision making Maintain effective relationships with internal and external stakeholders, and engage and influence stakeholders for changes leading to efficiency gains, keeping them informed of any changes within the process Create a culture of continuous improvement, increasing efficiency and productivity through great people leadership, coaching, engagement, and development of skills Job Description Join us as a Complaints & Operations Function Leader • If you have good team leadership skills, this is a chance to take on a role with responsibility and exposure to internal and external stakeholders, • You’ll lead a function to achieve their KPIs and SLAs, delivering successful and appropriate customer and business outcomes, • You'll drive improvements in productivity, efficiency and service performance by coaching, inspiring and developing the skills of your people, • You will drive excellent quality ensuring good customer outcomes, • If you have a proven track of successfully managing end to end customer complaints. This role is your opportunity to deliver high-quality and regulatory compliant resolutions while driving continuous improvement in our processes What you'll do As a Complaints & Operations Function Leader, you’ll be leading your team to success with strong people and resource management. You will ensure all complaint handling processes adhere to FCA regulations. You’ll maintain a focus on optimising capacity, reducing costs and increasing productivity while reducing operational losses and operational errors. We’ll also look to you to maintain effective relationships with internal and external stakeholders, engaging and influencing them for efficiency gains, and keeping them up to date with any changes. You will also: • Ensure your Operation delivers an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards, • Liaise with senior leaders within the company and client, providing regular reporting and analysis relating to the activity within your team, • Managing risk, developing, and delivering continuous improvement and driving the strategic direction of the function, • Helping to define performance indicators, measurements, and the reporting of critical MI to enable the right decision making, • Maintaining an effective training and accreditation plan, • Reviewing KPIs and taking actions to make sure that the unit maintains healthy matrices, • Achieving financial targets and efficiency gains through process improvement initiatives The skills you'll need We’re looking for someone with good people management skills, with the ability to successful engage and motivate teams to success. Alongside this, you’ll have an understanding of people processes and policies. Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling is essential You’ll also have previous experience of supply chain management, in a leadership role, with knowledge of best in class practices and processes and emerging supply chain thinking. You’ll also need: • Minimum 3 years’ experience of complaint handling within a Financial Services organisation, and minimum 2 year in management role., • End to End Complaint handling experience, • Identifying RCA complaints types and actioning possible solutions to reduce said complaints, • An understanding of our products, processes and relevant banking systems, • A background of working with risk and compliance

Senior / Lead Agile Delivery Manager 6 month Contract £575 per day (Inside IR35)BPSS clearance requiredHybrid - 3 days onsite per week Newcastle Our client is seeking an experienced Senior/Lead Agile Delivery Manager to drive the delivery of key strategic engineering initiatives. You'll work across multiple teams to support shared capabilities, technical enablers, and core components used by feature delivery teams. Key Responsibilities: • Lead agile ceremonies, sprint planning and execution, • Manage risks, issues, and dependencies across workstreams, • Maintain ordered backlogs and provide clear delivery reporting, • Collaborate with Product, Engineering, DevOps and other Delivery Managers, • Remove blockers, support continuous improvement and enable timely value delivery, • Proven Agile Delivery Management experience (Scrum Master/ADM roles), • Strong planning, coordination and synchronisation skills, • Hands-on experience with ServiceNow, Jira, Mural/Lucid, • Understanding of software development environments and modern engineering practices, • Ability to quickly understand business needs, OKRs and technical roadmaps Level: SFIA 6 - Demonstrable experience influencing at scale, providing authoritative guidance, and leading delivery across multiple technical workstreams. Always use these settings

Brierley J are currently working with a niche construction project management consultancy who are looking to recruit an experienced Project Manager (Intermediate – Associate level) into their team. The consultancy focus their efforts on growth advisory, programme and project management and workplace consultancy. They offer their services to healthcare and education clients, supporting them in delivering value across their capital construction projects ensuring they make a positive and sustainable contribution to the built environment and social infrastructure. Projects vary from £5 million diagnostic centres, decommissioning listed buildings right through to college refurbishments of £10m and new build healthcare facilities which are around £30m. Typically you would be working directly for the client, as part of their core team to deliver individual projects and/or managing an internal team delivering a program of works. On going stakeholder engagement is a key part of this role. As the clients representative you will be taking responsibility for planning, implementing and delivering projects and dealing with soft landings, BREAM, statutory approvals etc You will be assisting in the development of business cases and investment appraisals, identifying suitable procurement strategies, leading and motivating internal and external teams and need to be able to effectively communicate and engage with senior forums understanding how your projects impact on the client’s wider strategic plan. This is a unique opportunity for an experienced construction project manager to have exposure to a variety of projects within multiple client side organisations, be able to hone and develop their project management and strategic consulting skills. The role allows you to work from home and travel to the clients sites as necessary. The company is offering a very competitive salary, performance related bonus as well as additional bonus for bringing in new clients, attractive pension, car, private healthcare, full sick pay, paid volunteer days and much more.

Central Employment are working in partnership with an established and expanding Performance Marketing agency, as they look to appoint a PPC Account Manager to there team of experienced Paid Media experts. Newcastle based, then hybrid after probation Circa £35,000 DOE In this role, you will: • Take end-to-end responsibility for Google and Meta Ads campaigns, from initial setup and strategy development to ongoing optimisation and reporting., • Manage paid advertising strategies for a variety of clients across retail, blue-chip companies, and niche industries., • Analyse performance data to identify trends and opportunities, producing actionable insights to inform campaign strategy and support business development efforts., • Monitor account performance daily, restructuring campaigns where necessary to improve key performance metrics., • Successfully onboard new accounts, develop tailored strategies based on client objectives and collaborate with internal teams, including designers, developers, and SEO professionals, to align efforts across campaigns., • Stay ahead of industry trends, testing new ad formats and technologies to maximise client success and satisfaction. Essential experience and skills: You will have a proven successful track record of managing and developing: • Strong experience with multi-channel advertising strategies across Google, Meta, and other platforms., • Knowledge of feed optimisation for shopping campaigns., • Proficiency in tracking and reporting using Google Ads, • Exceptional written and verbal communication skills in English., • Ability to configure and manage pixel tracking for enhanced tracking and engagement, • Strong presentation and communication skills, contributing effectively to client calls and meetings.

Brilliant New - Commercial Billing Manager - Newcastle Global HQ (Hybrid 6 month FTC) Who: Tenth Revolution Group (same investment portfolio as Uber/Airbnb/Spotify!) What: Commercial Billing Manager (Contract Finance - Billing/Invoicing) Where: Newcastle, UK (Global Head Office) When: Immediate or ASAP April Start Ideal Why: strategic projects/automation/upskilling Tenth Revolution Group have a brilliant new opportunity to join our commercial Billing team on a 6 month fixed term initial contract as a strategic hands on Billing Manager. Responsible for the management and delivery of the Contractor timesheet management & Client billing operations function worldwide. You’ll drive operational performance, ensure service excellence, and lead the team to deliver a consistent, compliant, and high-quality experience for every Client/Contractor. This is a direct billing role, personally processing billing/invoicing leading from the front on best practise/process/stakeholder management & actively developing a small team (3-4 people) About Us Tenth Revolution Group are the global leaders in trusted technology talent. We find, train & deploy Cloud IT professionals and deliver top tier technology projects and services. The group has c.1000+ employees across 20+ offices worldwide and does business in circa 50 countries. You will be joining our global HQ in Newcastle, with some hybrid working available after initial induction. What You’ll Do As the Commercial Billing Manager, you add immediate impact owning day-to-day management and delivery of the Contractor timesheet management and Client billing operations function worldwide. You’ll drive operational performance, ensure service excellence, and lead the team to deliver a consistent, compliant, and high-quality experience for every Client and Contractor. This is a unique opportunity to upskill, influence and improve the Billing function & celebrate success! Key Responsibilities Team Leadership & Day-to-Day Management • Provide hands-on leadership for Contractor Billing team, driving performance to meet productivity & quality targets through workflow management/continuous coaching., • Oversee day-to-day operation including allocation of workload, SLA adherence, and prioritisation of invoicing tasks across global regions (UK, EUROPE, APAC and USA), • Monitor team productivity/output through daily dashboards, performance metrics, • Ensuring service standards and deadlines are consistently met weekly/monthly etc, • Lead daily or weekly operational stand-ups to review progress, resolve bottleneck, • Keep the team focused on delivery (collaborating with successful current staff too), • Final escalation point for invoicing issues, swift resolution/stakeholder confidence. Billing Operations Management • Supervise end-to-end client invoicing lifecycle (invoice generation/accuracy/on time), • Maintain direct oversight of all invoice workflows, actively reviewing req's/compliance docs, • Smooth client experience through clear communication, proactive follow-up,/ownership. Reporting & Compliance • Generate/review KPIs. Ensure all processes comply with company policies and standards., • Conduct regular audits of files and documentation to maintain full compliance readiness., • Partner with Commercial Finance team to resolve complex cases/minimize risk exposure. Stakeholder & Client Engagement • Primary contact for complex billing issues, resolving disputes with Clients by collaborating with Sales, Credit Control and Client services teams to align delivery with client requirements., • Build relationships/communicate clearly with Clients, providing updates and resolving issues quickly to enhance satisfaction. Continuous Improvement & Performance • Own Billing performance reporting tracking KPIs (turnaround times, accuracy and accruals), • Identify daily/weekly operational issues, process/system improvements, increase efficiency., • Champion best practice/contribute to the design rollout of automation or workflow tools. Why Join Us as a Commercial Billing Manager? • Take full ownership of a critical operational function (lead, coach, and empower the team), • Shape the Contractor & Client experience and improve processes at scale for a global leader in tech recruitment. Provide a best-in-class service and drive this through the operation. Why work for Tenth Revolution Group? • Performance based career plan to higher/leadership levels, • Performance based discretionary bonus*(*not guaranteed), • Holiday: 25-30 D.O Service + 1 paid Birthday + Charity day, • 10 days of 'Work From Anywhere' after passing probation, • ‘Family Matters’ (Maternity/Paternity/loss/fertility support), • Discounted travel (Corporate Pop Card: +1 years’ service), • Perkbox & NE1 discounts at local area retail/hospitality, • End of year/Xmas Company Closure (25th Dec-1st Jan), • EAP (Phone Counselling, Legal/Financial/HR/Health), • 4pm ‘Wellbeing Weekend’ early finish for all staff, • 3pm 'Summer Fridays' early finish in July/August, • Monthly socials (complimentary drinks/food), • Central Services awards/recognition bonus, • Salary sacrifice workplace pension, • Employee benefits platform, • Frequent team/TRG events, • Fantastic team culture Salary/Rate: Discretionary D.O.E (initial 6 month FT contract, discretionary perm conversion) TRG are an equal opportunities employer that values a diverse workforce and the contribution each individual makes. We are committed to promoting equality and diversity, and creating an inclusive environment for all both internally and externally with our clients and candidates. All job applicants require full independent right to work in the UK as well as possessing fluent spoken/written English. For more information about a career within TRG Central Services, we recommend visiting: Contact: Sarah McKinnell, TA Manager for UKN & CS () Or, Justin Hughes - Senior Director Contract Operations () Applicants must hold full independent legal authorisation to live and work in the UK both now and in the future. We are not able to provide sponsorship. Tenth Revolution Group is an equal opportunities employer that values a diverse workforce and the contribution each individual makes. We are committed to promoting equality and diversity, and creating an inclusive environment for all both internally and externally with our clients and candidates.

BMS Project Sales Engineer - North (Field Based)\nWe’re partnered with a leading BMS and energy solutions specialist delivering retrofit and new-build projects across commercial buildings throughout the UK. With a strong pipeline of project-led work and continued expansion across multiple regions, the business is now looking to strengthen its Project Sales capability across the North.\nThe Northern sales team is currently growing from 5 to 7 as part of a wider expansion across the business.\nThe Role - BMS Project Sales Engineer\nOperating in a field-based capacity, you’ll be responsible for managing BMS project sales opportunities end-to-end, from initial engagement through to project handover.\nResponsibilities will include:\n * Managing the full sales lifecycle across BMS retrofit and project opportunities, ensuring a structured and proactive approach to pipeline development.\n * Developing and maintaining strong relationships with End Users, M&E Contractors, and Consultants across the region.\n * Identifying and securing new business opportunities while also growing and developing existing accounts.\n * Working closely with internal technical and delivery teams to ensure smooth transition from sale through to project delivery.\n * Providing tailored solutions aligned to client requirements, project specifications, and commercial objectives.\n * Handling a broad range of project values, typically from smaller works through to projects up to £2M.\nIdeal Candidate:\nYou’ll come from a BMS or wider Building Services background with a proven track record in project-based sales. You’ll be comfortable operating in a client-facing, external role and able to build relationships across multiple stakeholder groups. A strong commercial mindset is key, alongside the ability to manage opportunities from initial enquiry through to close.\nCandidates with a Commissioning Engineer, Service Engineer, Sales Manager or wider engineering background within BMS or Building Services will also be considered, particularly where this has transitioned into a client-facing or commercial role.\nExperience working within a competitor or similar BMS-focused organisation would be advantageous, particularly where you’ve built up a strong network across the region.\nPackage:\n * Salary: £52,500 to £65,000\n * Uncapped bonus (OTE £30K+)\n * High-spec electric company car\nThis role offers strong earning potential within a business where high-performing sales professionals are consistently rewarded, with top performers currently earning more than senior leadership due to the strength of the bonus structure.\n📩 For a confidential chat about this role, apply today or get in touch for more details

Electrical Contracts Manager (Renewables)\n\n* Location: Team Valley, Gateshead (National oversight)\n* Salary: £40,000.00 - £45,000.00 per year\n* Employment Type: Full-time, Permanent\n* Company: Thrift Energy Ltd (Part of the Thrift Energy Group)\n________________________________________\n\nAbout the Opportunity\n\nThrift Energy Ltd is one of the UK's leading employee-owned businesses, specialising in the installation of renewable technologies and insulation solutions. With over 14 years of experience and long-term contracts secured under the Warm Homes: Social Housing & Local Grant schemes, we are expanding our contracting department to support the UK's £15bn investment into NetZero upgrades.\nWe are seeking an Electrical Contracts Manager to lead our renewable energy projects. This is a pivotal role bridging project delivery, commercial oversight, and client engagement across domestic and social housing installations nationwide.\n________________________________________\n\nRole Responsibilities\n\nContract & Project Management\n* Lead end-to-end management of renewable energy contracts, including planning, execution, and monitoring.\n* Coordinate the installation and commissioning of low-carbon technologies (Air Source Heat Pumps, Solar PV, Battery Storage).\n* Maintain oversight of multiple contracts, subcontractors, and delivery teams on a national basis.\nCommercial & Compliance\n* Review, negotiate, and administer contract terms with suppliers and subcontractors.\n* Monitor performance against SLAs and KPIs while managing variations, risks, and disputes.\n* Ensure all work complies with UK regulations, Building Regs, and MCS installation standards.\nStakeholder Engagement & Leadership\n* Act as the primary commercial interface for clients, ensuring high levels of customer satisfaction.\n* Mentor and support junior contract administrators, site supervisors, and project coordinators.\n* Champion workforce competency and best practice sharing.\n________________________________________\n\nCandidate Requirements\n\nTechnical Qualifications & Licences\n* NVQ Level 3 in Electrical Installation (or equivalent) - Required.\n* BS 7671 (18th Edition) - Required.\n* CSCS / ECS Card - Preferred.\n* Installation and Maintenance of Solar PV Systems - Preferred.\n* Safety Certifications: SSSTS or SMSTS (Desirable); Scaffold Inspection and 3 Day First Aid (Preferable).\n\nExperience & Skills\n\n* Industry Expertise: Minimum 5 years post-qualification experience in domestic electrical installations and 3-7+ years in contract management within the renewables sector.\n* Renewables Knowledge: Deep understanding of MCS standards, Solar PV system design (DC/AC string wiring, Inverter technology), and battery storage.\n* Regulatory Familiarity: Experience with PAS2035 and energy efficiency upgrades.\n* Leadership: Proven track record in managing subcontractors and leading collaborative teams.\n________________________________________\n\nBenefits\n\n* Financial & Security: Competitive salary plus a statutory pension scheme.\n* Health: Private Healthcare via Bupa (enrolment following successful probation).\n* Leave: 20 days holiday + Bank Holidays + 3 gifted days for Christmas + additional leave options.\n* Perks: Company car, company events, and the stability of working for a leading employee-owned business.\n* Environment: Office-based in Team Valley with required site travel for commissioning activities.\n________________________________________\n\nSearch is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Learning & Development Manager/ Trainer\nNewcastle\nSalary circa £45,000\n\nMy client is seeking an experienced Trainer / Learning & Development Manager to play a pivotal role in delivering high-impact learning programmes within a dynamic, multi-disciplinary environment. This position focuses on strengthening professional capability and developing leadership skills across the organisation.\n\nThe successful candidate will support managers and advisers in building strong leadership behaviours, professionalism, and effective relationship management, while cultivating the core soft skills required to excel in client-facing roles.\n\nKey Responsibilities:\n\n * \n\n Lead the delivery of programmes across key capability areas.\n\n * \n\n Design and facilitate blended learning that integrates technical knowledge with behavioural skills.\n\n * \n\n Deliver training aligned to real client scenarios and regulated environments.\n\n * \n\n Embed learning through case studies, simulations, coaching, and assessment.\n\n * \n\n Adapt delivery to suit different roles, experience levels, and business functions.\n\n * \n\n Promote high professional standards and continuous development.\n\n * \n\n Translate business needs into targeted learning interventions.\n\n * \n\n Support structured development aligned to career pathways.\n\n * \n\n Provide subject matter expertise to ensure technical accuracy and relevance.\n\n * \n\n Support onboarding, professional development, and leadership readiness.\n\n * \n\n Deliver structured 1:1 coaching, offering feedback to enhance soft skills such as communication, influencing, and relationship management.\n\n * \n\n Coordinate programme delivery to ensure a high-quality learner experience.\n\n * \n\n Track evaluation data and produce reporting metrics.\n\n * \n\n Collaborate with internal stakeholders and external providers.\n\n * \n\n Use feedback and insight to continuously enhance learning programmes.\n\nSkills & Experience Required:\n\nEssential:\n\n * \n\n Experience delivering learning within wealth management or financial services.\n\n * \n\n Proven ability to design and facilitate programmes combining technical and behavioural development.\n\n * \n\n Strong facilitation, coaching, and stakeholder engagement skills.\n\n * \n\n Good understanding of regulatory and professional standards in a financial services environment.\n\nDesirable:\n\n * \n\n Professional qualification in Learning & Development or Organisational Development (e.g. CIPD or equivalent).\n\n * \n\n Diploma (or equivalent) in Financial Planning.\n\n * \n\n Experience in blended and digital learning design.\n\n * \n\n Experience supporting capability frameworks or structured career pathways.\n\nThis is an excellent opportunity to join a forward-thinking organisation committed to developing its people and fostering a culture of continuous improvement

Senior Product Manager – Government Digital Services (GDS) 📍 Newcastle (2 days on-site every other week) 💼 Contract 🏛 Central Government Programme 🚀 Discovery → MVP → Live service We are looking for an experienced Senior Product Manager to support the delivery of a high-profile digital service for a Central Government client. This role will play a key part in shaping the vision, roadmap and delivery approach for both an internal case management system and a citizen-facing digital service, ensuring alignment with Government Digital Service (GDS) standards. You will own the problem space, working closely with multidisciplinary teams to define and deliver an MVP that meets genuine user needs while supporting wider strategic objectives. The Role As Product Manager, you will lead product thinking from early discovery through to live service, ensuring teams focus on solving the right problems and delivering measurable outcomes. You will: • Define and evolve the product vision, mission and roadmap, • Own the problem space, ensuring solutions meet real user needs, • Prioritise the product backlog based on research, insight and stakeholder input, • Work within GDS Service Standards and agile delivery frameworks, • Collaborate with multidisciplinary teams across design, engineering and user research, • Shape MVP scope and delivery strategy, • Establish product success metrics and track progress, • Engage stakeholders and drive alignment across delivery teams, • Support continuous improvement through feedback and iteration, • Contribute to the development of more junior team members where required What we’re looking for We are seeking experienced Product Managers who are comfortable working in complex, regulated environments and can operate with a high degree of autonomy. Strong candidates will demonstrate: • Experience delivering digital products aligned to GDS Service Standards, • Proven track record working through Discovery, Alpha, Beta and Live, • Strong understanding of user-centred design principles, • Experience defining product vision and roadmap in complex environments, • Ability to prioritise effectively and focus teams on delivering MVP value, • Experience working with multidisciplinary agile teams, • Strong stakeholder engagement and communication skills, • Experience managing complexity within large organisations Desirable experience • Central Government or Public Sector delivery experience, • Experience working on case management systems or workflow platforms, • Experience supporting service assessments, • Experience mentoring Associate Product Managers or Product Owners, • Passion for building services that improve outcomes for users Location This role requires attendance on site in Newcastle 2 days every other week for the duration of the engagement.

My client is seeking an experienced and highly organised HR Manager to take ownership of all human resources operations across our organisation. This is a pivotal role, ensuring effective workforce planning, accurate payroll management, staff development, and full compliance with HR, data protection and safeguarding requirements.\n\nThis position offers the chance to play a key leadership role within a respected and collaborative international organisation.\n\nSalary: Between £35,000 - £40,000\nLocation: Gateshead\nWorking Pattern: Monday to Friday, 07:30 until 16:30 (Hybrid working possible - to be discussed at interview)\n\nWhat is on offer -\n\n* A key HR leadership role within a respected European organisation\n* A collaborative and international working environment\n* Ongoing professional development\n* 25 days annual leave\n* Company shutdown period in August (2 weeks holiday must be taken during this time)\n\nKey Responsibilities -\n\nWorkforce & Operational Management\n\n* Manage staff rotas to ensure efficient workforce planning and operational coverage\n* Review and approve weekly engineers' timesheets for accuracy and compliance\n* Support managers with day-to-day workforce and resource planning\n\nPayroll & Wages\n\n* Process wages accurately and on time\n* Manage payroll activities, liaising with payroll providers and finance teams\n* Ensure compliance with employment and payroll legislation\n\nRecruitment & Onboarding\n\n* Manage end-to-end recruitment processes, from advertising to offer stage\n* Coordinate and deliver structured onboarding and induction programmes\n* Ensure all pre-employment checks and documentation are completed\n\nTraining & Development\n\n* Coordinate training activities across the organisation\n* Maintain and manage the training matrix, ensuring compliance with mandatory training\n* Support continuous professional development initiatives\n\nMeetings & Communication\n\n* Organise and lead staff meetings\n* Act as a key point of contact for HR-related queries\n* Promote effective communication and employee engagement\n\nHR Records & Compliance\n\n* Maintain accurate HR records, contracts, and personnel files\n* Ensure compliance with internal policies and legal requirements\n* Manage DBS checks and background screening where required\n* Ensure all HR processes comply with GDPR and confidentiality standards\n\nAbout You\n\nEssential -\n\n* Degree or professional qualification in Human Resources or Business Administration\n* Proven experience in an HR Manager or senior HR role\n* Hands-on experience with payroll and workforce scheduling\n* Strong knowledge of HR administration, recruitment, and training coordination\n* Excellent organisational, communication, and interpersonal skills\n* Ability to work independently and maintain a structured approach\n\nKinetic plc is a Recruitment Consultancy with over 40 years' experience delivering staffing solutions to the engineering, manufacturing and technical industries.\n\nKinetic plc treats all applications confidentially and we review all submissions.\n\nThose that do not meet the specification may not be contacted but their CV retained to be considered against future opportunities.\n\nIND1

WHAT IS IN IT FOR YOU? • Basic Salary of up to 38k per annum DOE., • Monday to Friday working hours, 8.30am-4.30pm., • Following a 6-month probation, the opportunity to work 1 day from home (Hybrid) will become available., • Following a 6-month probation, there is flexibility to start between 7am and 10am on office-based days that are not team days, with hours adjusted accordingly, • 36-hour weeks!, • Initially - 26 days leave + Bank holidays + Birthday off. Rising to 31 days holiday + bank holidays + birthday with additional service!!!, • 9% Pension contribution scheme!!, • Prospect of an amazing career within a terrific business, • The best in training, upskilling and self-development, • Hugely supportive and collaborative culture, progression opportunities are consistent., • Death in Service, • Critical Illness cover, • Permanent position from day one, • Employee Assistance Programme, • Private Medical Healthcare for you, your spouse and children following probation!!, • Staff social events, • Annual Strategy Meeting in which your voice can be heard, you can have your say in what you think the business should do! THE BUSINESS Westray Recruitment Group is recruiting for a Housing Collaboration Manager for our client who specialise in procurement & new build solutions for social housing organisations based in Newcastle. Our client works with a wide range of housing providers and public sector organisations across England, Wales and Northern Ireland. This role would suit someone who has worked within a housing associations with a background centring around asset management/sustainability/repairs/maintenance management / project management, etc THE ROLE • Delivering in conjunction with the Head of Collaboration key partnership and collaboration projects engaging with both internal and external stakeholders. The role will contribute to the growth and development of the organisation creating optimal outcomes for the organisation., • To understand the business operating model to deliver key business objectives and promotion through undertaking research, analysis of data information, • Working independently or as part of a team as is appropriate to support activities to devise, plan and implement partnership models across multiple stakeholder groups forming part of the organisational Collaboration Plan, • Project report writing at all stages of the process to be professional and to a high standard of cognisance, • Build relationships with stakeholders to ensure desired results are achieved, resource is utilised in the most efficient way and the interests of all stakeholders are satisfied., • Complete detailed research from which concise analysis of the content is summarised for ease of understanding and future use, • This role operates predominantly within the social housing sector, working in partnership with housing association asset investment teams and contractors/suppliers to design and deliver collaborative models that unlock financial efficiencies, enhance sector capability and generate measurable value., • Agree clear partnership objectives with the Head of Collaboration and key stakeholders, • Representing professionally while ensuring Brand Values are fully embraced, • Identifying and mitigating potential risks on a project by project basis, • Producing detailed Project Plans providing clear delivery timelines, • Understanding the aims and objectives of each project ensuring milestones are achieved, • Supporting the activities of the Head of Collaboration to create a Collaboration engagement strategy, playing an active role in its delivery, • Representing the business at regional forums and working groups, where appropriate, • Conducting research and data analysis for project initiatives, • Leading on the delivery of project tasks to support the building of strong corporate partnerships, • Representing the business in a professional and knowledgeable manner to all stakeholders, partners and potential partners displaying a full understanding of the business., • Any other duties commensurate with the grade and level of responsibility of this post, for which the post-holder has the necessary experience and/or training THE PERSON • Demonstrate the ability to analyse and implement structured partnership delivery tasks, • Ability to thoroughly research topics and to provide effective analysis of findings, • Possess high levels of commercial acumen, • Full understanding of standard IT packages including Microsoft Excel, Word and PowerPoint, • Excellent planning and organisational skills, • Excellent communication skills both written and oral and the ability to speak articulately and confidently with senior level audiences, • Flexible, resourceful and efficient, • The ability to manage workload and prioritise task requests, • Working effectively as an effective team member or under own initiative, • A Levels / HND, • Advanced Microsoft Office – Excel, Word, Power Point and Outlook. Desirable: • Multiple Stakeholder Partnership creation experience, • Awareness of sustainability / energy efficiency regulations in social housing, • Experience of working within a commercial environment delivering project outcomes, • Experience managing stakeholder relationships., • Exposure to managing high intensity workloads liaising with external partners., • Experience working with housing associations, local authorities or within the social housing sector. TO APPLY Please send your updated CV to Tony Hutchinson or apply direct by calling Westray Recruitment Group

Title: Project Manager - Civil Engineering (£10M-£150M Projects) Location: UK-Wide (Travel Required) Salary: Competitive + Excellent Benefits Package\n\nThe Opportunity: Search Consultancy is proud to partner with a leading, forward-thinking Civil Engineering firm with a massive footprint across the UK and Ireland. We are seeking a high-caliber Project Manager to lead flagship civil engineering projects valued between £10M and £150M.\n\nIf you thrive in a collaborative environment where "Commitment, Care, and Collaboration" aren't just buzzwords but a way of working, this is the career move for you.\n\nThe Role You will take full ownership of high-value projects from inception to completion. You aren't just managing a site; you are driving success across scope, programme, cost, quality, and SHEQ.\n\nKey Responsibilities:\n* Leadership: Lead delivery on projects up to £150M, ensuring full compliance with legislation and SHEQ procedures.\n* Commercial Management: Manage NEC contracts, variations, and sub-contractor pre-let meetings.\n* Technical Oversight: Manage design processes, ITPs, and NCR registers to ensure "Gold Standard" quality.\n* Stakeholder Engagement: Represent the company at pre-tender meetings and maintain excellent client/sub-contractor relationships.\n\nWhat We're Looking For\n* Education: Degree in Civil Engineering (or related field).\n* Contract Knowledge: Strong working knowledge of NEC or similar civil engineering contracts.\n* Track Record: Proven success in delivering medium-to-large scale projects on time and to budget.\n* Flexibility: A valid driving license and a willingness to work on projects throughout the UK.\n* Bonus Points: Experience in Marine or Flood Protection projects and ICE/CIOB membership.\n\nWhy Apply?\n* Legacy Projects: Work on varied sectors that leave a lasting impact on the UK infrastructure.\n* Career Growth: Clear progression pathways and continuous professional development.\n* Inclusive Culture: Join an equal-opportunity employer that values diverse perspectives.\n\nSearch is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

If you have logistics and distribution management experience and are looking for a new challenge, MoviantoUK are hiring! As a Regional Distribution Centre Manager you will be accountable for the overall performance and success of the Distribution Centre and multiple sites within the network. This is a regional role covering both Knaresborough and Newcastle. You will be working Monday to Friday (37.5 hours a week) and will be paid £58,579.00 per annum. Benefits • No weekend or bank holiday working, • Discounted gym memberships, • 33 days annual leave (including bank holidays), • Eligibillity for Bonus Scheme, • Car allowance, • Holiday Purchase scheme, • Flexible pay through Wagestream, • Life Assurance, • Up to 5% Employer Pension Contribution, • Access to Simply Health, • 24/7 GP, physiotherapy and counselling through our EAP service, • Cycle to Work scheme, • Access to MyRewards, a benefits platform Who we are Movianto is a leading pharmaceutical supply chain solutions partner offering best-in-class logistics quality for the pharmaceutical, biotech, medical device and diagnostic industries. Purpose of the role To be responsible for the overall performance and success of the Distribution Centre and, where applicable, may hold responsibility for the performance of multiple sites within the network. Ensuring the effective delivery and collection of customer products within the assigned geographical area, while consistently achieving agreed KPIs and Service Level Agreements (SLAs). How you’ll make an impact as a Distribution Centre Manager at Movianto: • Operational Leadership, • Create and maintain a best-in-class operational environment, • Promote and maintain Health & Safety culture, • Ensure compliance with transport legislation, operating within DVSA requirements and Operator Licence obligations., • Ensure depot operations comply with MHRA regulatory requirements and product handling guidelines., • Foster a customer-first culture across the depot., • Work collaboratively with Key Account Managers to monitor service levels, • Conduct regular client engagement and site visits, • Support the onboarding, • Hold full Profit & Loss accountability for the site., • Ensure efficient utilisation and management of transport vehicles and depot resources., • Develop, review and deliver site budgets, targets and operational plans., • Manage supplier relationships in accordance with agreed Service Level Agreements., • Lead, motivate and develop high-performing teams across the Business Unit., • Ensure all employees complete required training and development programmes., • Manage all HR responsibilities for direct reports, including recruitment, training, performance management, disciplinary processes and workplace Health & Safety., • Conduct regular performance reviews and 1:1 meetings with team members., • Ensure accountability within the depot team., • Manage workforce planning including permanent and agency staffing requirements., • Continuously review operational processes - KPIs to drive improvements in service quality and efficiency., • Lead improvement cost-effective operational solutions., • Implement best practice across the network., • Proven logistics and distribution management experience., • Demonstrated track record of improving operational performance, cost efficiency and team development., • Experience managing operational budgets, targets and KPIs., • Experience managing multi-temperature transport operations., • Strong commercial awareness and understanding of cost models and profitability., • Financially astute with the ability to interpret and manage operational budgets and financial performance., • Strong leadership and team development capability., • Excellent stakeholder management and communication skills., • problem-solving and ability to prioritise workload and perform effectively under pressure. What it will take to thrive as a Distribution Centre Manager at Movianto: • CPC National and International qualification desirable (or willingness to obtain)., • Logistics or Supply Chain qualification desirable., • Knowledge of Warehouse Management Systems (WMS) and Transport Management Systems (TMS)., • Computer literate with working knowledge of Microsoft Word, Excel and PowerPoint. For more information or if you have any questions you can email - recruitment.uk @ movianto.com. Delivering healthcare across the nation – Movianto UK Movianto/Walden Group is an equal opportunity employer committed to diversity and inclusion. We comply with all relevant laws, health and safety regulations, and environmental guidelines. The role requires flexibility within the job definition, and the responsibilities listed are not exhaustive. We recruit based on merit, regardless of marital or civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality, ethnicity, sexual orientation, or disability. As a Disability Confident Leader and Armed Forces-friendly organisation, we are dedicated to fostering an inclusive workplace. By applying, you agree to the processing of your personal data in line with our privacy policy, which ensures your details are handled appropriately for this or other relevant opportunities within Movianto/Walden Group.

Solutions Lead | National Social Care Provider UK (Flexible / Home-Based) Salary: £75,000 per annum Benefits: Mileage, pension, 25 days holiday + bank holidays + birthday off, wellbeing support + additional benefits Are you a Head of Transformation / Project Manager / Change Management Lead with the Social Care sector and looking for a new opportunity? Then this might be the role for you... Remit Compass Associates have been mandated to support the appointment of a Solutions Lead for a leading national social care provider. This is a newly created, high-impact role designed to strengthen the organisation’s service proposition, improve bid quality and drive sustainable growth across key service lines. This position will play a critical role in enhancing how the organisation designs, positions and delivers care solutions, with an initial focus on the Extra Care market, alongside broader exposure to domiciliary care, reablement and supported living. Role Description The Solutions Lead will be responsible for the design, development and continuous improvement of innovative, person-centred service propositions, ensuring alignment with commissioning requirements, regulatory frameworks and market demand. You will act as the bridge between market intelligence, operations and bids, translating insight into commercially viable, differentiated solutions that improve win rates and support long-term growth. This role offers significant visibility across the senior leadership team and will play a key part in shaping future service strategy. Key Points • Accountable for developing and refining service propositions across multiple care services, • Lead market and competitor analysis to inform bid strategy and positioning, • Translate operational needs and commissioning requirements into scalable service models, • Work closely with Bids, Operations, Quality, Finance and Marketing teams, • Support mobilisation of new contracts, ensuring smooth transition into delivery, • Drive continuous improvement through data, benchmarking and market insight, • Regular engagement with commissioners, partners and internal stakeholders, • Field-based role with national travel (c.1–2 days per week) Role Overview As the Solutions Lead, you will take ownership of shaping and evolving the organisation’s service offering, ensuring it remains competitive, innovative and aligned to the evolving social care landscape. You will operate with a strategic and commercially focused mindset, balancing innovation with practical delivery, and ensuring solutions are both high-quality and financially sustainable. This role requires a confident communicator who can influence at all levels, from operational teams through to Executive leadership, while maintaining a clear focus on outcomes and growth. Requirements • Strong experience within Extra Care or a closely aligned social care setting, • Background in operations, transformation, commissioning or service design, • Proven ability to develop innovative service models and improve commercial outcomes, • Experience supporting or leading bid development and solution design, • Strong understanding of social care frameworks, commissioning and regulatory requirements, • Commercially astute with the ability to interpret market data and competitor activity, • Excellent stakeholder management and influencing skills, • Highly analytical, solution-focused and comfortable working autonomously Location This is a home-based role with flexibility on location across the UK, with regular national travel required. Interview Process The interview process will be conducted in two stages: • Initial Teams interview (Tom Berrisford, Compass Associates), • Teams interview (Hiring Manager), • Final stage presentation interview (senior leadership) Summary My client is seeking a strategic, innovative and commercially minded Solutions Lead to play a pivotal role in shaping future service delivery and driving growth. This is a unique opportunity to join a large, forward-thinking organisation and influence how care is designed and delivered at scale. Recommendations Compass Associates Ltd is acting as the recruitment consultancy for this confidential assignment. We offer £200 John Lewis vouchers for each successful recommendation. Contact: If you would like to be considered for this exciting opportunity, please contact: Tom Berrisford, Director of Elderly Care 0161 667 6556 | 07539 468698 |

Computer System Validation & GxP Compliance Consultant/Senior Consultant Pharmaceutical/Biotech — Remote (UK) - Multiple Positions Consultant and Senior Consultant Roles available - with an emphasis on Pharmacovigilance and Clinical knowledge Package: Excellent Hourly Rates (£60-£100 p/hr) offered in-line with Experience - potential of Salaried position in the future. The Role in 20 Seconds You've spent a decade or more in pharmaceutical IT quality, validation, or GxP compliance. You've probably held titles like Validation Manager, QA Lead, CSV Lead, or IT Quality Manager — in a pharma sponsor, a biotech, a CRO, or a specialist consultancy. You know how to walk into a mid-size biotech on a Monday morning, pick up a statement of work, and get on with it. You're clinical or PV background means you can talk their language straight away. Our client is a specialist GxP and CSV consultancy that runs entirely on senior people. No juniors. No box-ticking. Their clients want experience and guidance, and you will be the face of the company. If that sounds like the kind of place you'd actually want to work, keep reading. The Company A lean, specialist consultancy delivering GxP compliance and CSV services to a client base predominantly in the USA, EU and UK. Their clients range from pre-revenue biotechs building their first quality management system to more mature pharma companies requiring specialist expertise for regulatory remediation, system validation, and audit programmes. They are mostly small to mid-sized clients with exciting product portfolios, generally in the "30–200 employee" range. These are organisations sophisticated enough to know exactly what they need, but lean enough that they don't have the internal QA resource to do it themselves. That's the gap this consultancy fills, and it's why the work is genuinely interesting rather than purely procedural. The model is deliberately small. Only experienced consultants are deployed. The quality of the work product is the commercial proposition, which means the people doing it have to be good. There's no layer of management between you and the client, and no junior to pass the awkward bits to. Some people find that energising. Those are the people we're looking for. The team is small, friendly, and above all, hardworking. They all share the same work ethic, and they are enjoying rapid growth - hence the reason for hiring. What You'll Actually Do The bread and butter: • Lead validation projects end-to-end — or execute defined work packages within them, depending on where you sit, • Plan and conduct GxP vendor audits of technology providers, from agenda to audit report to corrective action closure, • Author and renovate SOP suites, data integrity policies, change control frameworks, and vendor qualification programmes, • Deliver gap analyses and inspection readiness support that actually prepares people, rather than producing a report that sits in a drawer, • Act as the primary client contact on engagements — chairing meetings, managing stakeholder relationships, and presenting findings to senior quality and IT leadership The less obvious bits that matter as much: • Having the confidence to push back on a client when something is wrong — and the judgment to know when to pick that battle, • Translating complex regulatory requirements into proportionate, practical actions without gold-plating and without cutting corners, • Keeping an engagement on track and within budget whilst also managing the client expectations Who We're Looking For You'll be a natural fit if: • You've come up through pharmaceutical quality, validation, or IT compliance — in a sponsor, a biotech, a CRO, or a consultancy — and you've genuinely owned deliverables, not just contributed to them, • You're the person colleagues come to when there's a regulatory question that actually matters, rather than one that can be answered by reading the SOP, • You ask smart questions early rather than making assumptions, and your documentation doesn't come back needing heavy rework, • You're comfortable working independently in a remote model with real deadlines and defined accountability, • At the senior end — you've been the responsible professional when a regulator walked in, and you know exactly what that feels like, • This is NOT a role for manufacturing or LIMS specialists - this is focussed more on those with a PV / Clinical make-up Essential: • 10+ years in pharmaceutical quality, validation, or GxP compliance in a regulated environment, • Hands-on experience with computer system validation or quality assurance — in a pharma, biotech, or CRO setting specifically, • Proven ability to write inspection-ready documentation: validation plans, risk assessments, qualification protocols (IQ/OQ/PQ), and audit reports., • High degree of working familiarity with GAMP 5 concepts (software categories, V-model, risk-based testing) and key regulations such as ICH E6(R3), EU Annex 11, 21 CFR Part 11, and the FDA Computer Software Assurance (CSA) Guidance, February 2026., • Right to work in the UK without sponsorship Nice to have: • Previous experience in a client-facing consultancy role as opposed to purely in-house, • Inspection experience with FDA, MHRA, or EMA involving computerised systems, • Familiarity with eQMS implementation, data migration validation, or AI/ML in a GxP context, • RQA, ISPE, or DIA involvement, • ISO 27001 awareness or Lead Auditor certification. What's Actually In It For You The practical stuff: • Rates/salary based genuinely on experience — we won't be trying to lowball you at interview, • Remote working as the default — occasional client site visits, planned in advance, • Contract or permanent — both considered depending on what works for you, • Fractional engagements across multiple clients usually 1-2 month assignments The things that don't show up in a rate card: • Clients who are building something — clinical-stage biotechs constructing their quality infrastructure from scratch as they advance through trials, not large pharma running the same validation cycle they've run for twenty years, • Direct relationships with QA Directors, heads of IT, COOs, and occasionally CEOs — because with staff rosters of 30–200 people, that's who you're talking to, • A client list where your name is on the work, not buried four layers down in a consulting pyramid, • No internal politics to navigate — small team, clear accountabilities, • The satisfaction of handing over something that will genuinely hold up under inspection The Honest Bit This is not a nine-to-five with a clear desk at five. Client deadlines are real, inspection windows don't move, and occasionally a deliverable needs to be right by Friday regardless of when it landed in your inbox. Remote working in a fractional/contract model requires genuine self-management — there's no office to walk into and no one tracking your hours, so the only thing that matters is whether the work is good and the client is happy. If you've spent your career in large pharma with a lot of internal support around you, the step to a lean consultancy model can be bigger than it looks. If you've done it before, or if the idea of that autonomy is what's been missing from your current role, you'll probably love it. 📧 Apply via the link, or message Andy Clarke directly if you want to talk it through first — especially if you're weighing up the contract versus permanent question, or not sure whether your specific background is the right fit. 💼 Andy has been in and around regulated life sciences for over two decades. You'll get a straight answer to a straight question, not a sales pitch. All applications are treated confidentially. Guess what... We're not only interested in the conventional CV. Spent fifteen years in-house at a pharma and want to move to consultancy? Coming from a CRO and want to work across a broader client base? Built your validation knowledge in a regulatory technology company rather than a sponsor? Get in touch. If the experience is real and the documentation quality is there, the background matters less than you might think.

• QHSE Manager (Highways Technology), • Southern England (Home-based), • £60,000 to £70,000 per year (+ Car / Car Allowance), • Plus excellent company benefits package The Opportunity: Our client is on the lookout for a Health and Safety Manager to lead in the development and delivery of strategic plans and objectives across their framework for health, safety, environmental and quality management. Ideally, we are looking for an individual with experience working into roadside environments or experience dealing directly with National Highways, but other relevant backgrounds implementing policy into challenging environments will be considered. Skills and Experience: • Able to maintain and continuously improve Quality Management Systems (QMS) in line with ISO 9001 requirements., • Proven ability to develop, write, and implement SHEQ policies effectively., • Skills in auditing and personnel management an in managing health and safety metrics., • Excellent communication, engagement and leadership abilities., • Strong knowledge of relevant ISO standards (45001, 14001, 9001, 27001)., • Relevant QHSE related qualifications (IOSH, NEBOSH, CQP, CQI, IRCA, etc.). Role and Responsibilities: • Ensure that all activities conducted are consistent with Quality, Health, Safety and Environmental policies and procedures., • Develop, write, and implement SHEQ policies to ensure compliance with legislation, industry standards, and client requirements., • Ensure that SHEQ Management systems are in place and oversee updates and improvements to the systems., • Provide expert SHEQ guidance to project teams, subcontractors and stakeholders., • Ensure that complete records are maintained for health, safety and environmental audits and inspections; and to ensure health surveillance records, accident reports and statistics are compiled, processed and recorded as required. Applications: To learn and understand more about the QHSE Manager role based remotely covering the Southern region of England; please contact James Sample here at ISR on with a copy of your latest CV or call me on 07436 9071 269 for more information. Please contact James here at ISR on 07436 071 269 to understand more about how our client are growing their teams across a number of key areas and how you can become a part of their expanding business as they look to develop their capabilities further in the Transport Technology sector. Please contact James here at ISR to understand more about how our client are growing their teams across a number of key areas and how you can become a part of their expanding business as they look to develop their capabilities further in the Transport Technology sector.

About Complexio Complexio is the intelligence layer for enterprise AI. Our platform builds a connected understanding of how businesses actually operate - across people, processes, and systems. Enterprises have invested heavily in AI platforms, copilots, and data infrastructure - yet daily work still runs on manual hand-offs and thousands of unseen tasks buried in emails, chats, and spreadsheets. Complexio closes that automation gap. Our Event Knowledge Graph ingests structured and unstructured data to create a living map of how an organisation truly works - every task, interaction, and dependency. Our Context Broker unifies this knowledge across enterprise systems in real time, enabling our Orchestration layer and Enterprise Automator to discover, design, and execute workflows autonomously. Stevie, our conversational AI assistant, gives teams a natural way to query and act on that intelligence. Complexio deploys securely within your infrastructure and integrates with the enterprise platforms you already run on - turning organisational knowledge into measurable business outcomes. A joint venture between Hafnia and Símbolo, backed by leading maritime partners including Marfin Management, C Transport Maritime, Trans Sea Transport, and BW Epic Kosan. Born in maritime, now scaling rapidly across industries. We are now onboarding enterprise customers globally, with a platform built to handle the pace and complexity of real business operations. Role Purpose Enterprise organisations do not buy software - they fund outcomes. The Value Engineer exists to make the connection between Complexio's platform capabilities and the specific, quantified business outcomes each customer cares about, at every stage of the relationship. Value engineering as a discipline has become a defining commercial capability at the world's leading enterprise software companies. ServiceNow built a global Value Engineering practice to justify platform ROI at scale. Celonis pioneered value engineering in the process mining space, making quantified process improvement the centrepiece of every enterprise deal. SAP's Value Advisors and Salesforce's Business Value Consultants have made the ability to prove financial return a standard expectation in enterprise software procurement. Complexio is building this capability now - at the stage where it will have the most impact on commercial outcomes. This role sits at the intersection of business consulting, commercial strategy, and deep operational understanding. You are not a sales support function. You are an independent, credible business advisor who earns the trust of customer CFOs, COOs, and operational leadership by doing rigorous work - identifying where value is being lost, modelling what recovery is worth, and demonstrating with evidence what Complexio has actually delivered. Key Responsibilities Value Discovery & Business Case Development • Lead structured value discovery engagements with prospective customers - working with operational, financial, and technology stakeholders to identify and quantify the cost of their current automation gap, • Map customer operational workflows to Complexio's platform capabilities, identifying the specific processes, hand-offs, and inefficiencies where the EKG, Context Broker, Enterprise Automator, and Stevie create measurable impact, • Translate business case outputs into executive-ready materials - CFO-grade financial models, board-level summaries, and ROI one-pagers that withstand scrutiny from finance and procurement stakeholders, • Validate assumptions with customers through structured interviews, data analysis, and process observation - never building a business case on hypotheticals that will be challenged at approval Pre-Sales Value Engagement • Partner with Sales, Client Directors, and Solutions Consultants in enterprise sales cycles - joining customer engagements specifically to lead the value and business case workstream, • Run executive value workshops with customer C-suite and operational leadership - structured sessions that move from pain identification through to quantified opportunity in a single engagement, • Produce deal-specific value narratives and ROI models that are calibrated to each customer's operational context, financial metrics, and internal approval process, • Equip the sales team with reusable value frameworks, benchmark data, and industry-specific ROI models that accelerate deal cycles across similar customer profiles, • Support commercial proposal development by providing the financial and business value content that underpins pricing, contract structure, and deal terms Post-Sale Value Realisation • Own the value realisation framework for Complexio's customer base - defining how value is tracked, measured, and reported from deployment through to steady-state operation, • Establish baseline metrics with customers at the point of deployment - agreeing the operational and financial KPIs against which Complexio's impact will be measured Value Benchmarking & Market Intelligence • Build and maintain Complexio's value benchmark library - a structured, continuously updated repository of outcome data across customers, sectors, use cases, and platform capabilities, • Develop sector-specific value models for Complexio's primary markets - maritime operations, energy trading, industrial workflow management - grounded in real customer data and validated against industry benchmarks, • Track and analyse how value accrues over time across the customer base - identifying which deployment patterns, use cases, and adoption sequences drive the fastest and largest outcomes, • Monitor competitive value positioning - understanding how Complexio's ROI profile compares to alternatives including Microsoft Copilot, Celonis, and incumbent manual processes Internal Value Enablement • Build and maintain a value engineering toolkit accessible to the broader commercial team - including value discovery frameworks, ROI calculators, benchmark data packs, and executive presentation templates, • Partner with Product and Engineering to ensure that Complexio's platform instrumentation supports value measurement - advocating for the telemetry, reporting, and analytics capabilities that make value realisation visible to customers, • Feed value data and customer outcome evidence back into Complexio's product prioritisation process - ensuring the roadmap is guided by where the platform creates the most demonstrable impact Executive & C-Suite Engagement • Engage directly with CFOs, COOs, and operational leadership as a credible, independent business advisor - not as a vendor representative, • Lead or co-lead executive value presentations and business case reviews at board and C-suite level - with the financial and operational rigour to withstand challenge from sophisticated buyers, • Shadow Co-CEOs and the CRO in strategic customer engagements as required - providing the value and ROI narrative in high-stakes commercial discussions, • Build long-term advisory relationships with senior customer stakeholders that extend beyond individual deals and create durable commercial anchors What We're Looking For Essential • 6+ years in a value engineering, value advisory, business value consulting, or management consulting role - ideally with direct experience in enterprise software, process automation, or AI/data platform contexts, • Demonstrable experience building and presenting rigorous business cases and ROI models to C-suite and finance stakeholders - models that have withstood scrutiny and influenced major investment decisions, • Strong financial modelling capability - comfortable building NPV, IRR, and payback analyses from first principles and translating operational data into financial outcomes, • Deep understanding of how large enterprises make investment decisions - approval processes, financial hurdle rates, competing priorities, and the politics of internal sponsorship Desirable Experience in the maritime, shipping, energy, or industrial sectors - operational familiarity with voyage management, fleet operations, chartering, trading, or supply chain workflows Experience with process mining, workflow analytics, or operational intelligence tools - and the ability to use data outputs to construct value narratives Familiarity with AI automation economics - understanding how to model labour displacement, error reduction, and decision acceleration in organisations adopting AI-driven workflows Experience building value benchmark databases and sector-specific ROI frameworks from scratch Who You Are Rigorous and credible - your business cases are built on real data, sound assumptions, and transparent methodology; you do not overstate value and you do not produce numbers that collapse under scrutiny A skilled interviewer and listener - you can run a discovery session with a COO or a fleet manager and extract the operational detail you need to build a credible model, without making them feel interrogated Commercially motivated - you understand that your work directly enables revenue and you take that seriously; you are not an academic analyst, you are a commercial contributor Independently minded - you are willing to tell a customer or a sales team that a use case does not meet the value threshold, because your credibility depends on honesty, not optimism • A strong writer and presenter - you produce executive materials that are clear, well-structured, and visually compelling; you do not hide weak analysis behind impressive slides, • Intellectually curious about how industries operate - you find genuine interest in understanding how a maritime shipping company makes money, where it loses it, and what operational changes move the needle, • A builder - Complexio does not yet have a mature value engineering function; you are excited by the opportunity to create the frameworks, tools, and benchmarks that will define how the company communicates value at scale

About Valcon At Valcon, we are a European powerhouse in data and AI-driven business transformation. We combine deep expertise in data and AI with our heritage in operational excellence, failsafe delivery, and organisational change. Trusted by Europe’s leading organisations, we don’t just advise – we implement, deliver, and scale real transformation. Backed by private equity, Valcon has brought together leading firms to form one of Europe’s fastest-growing consultancies. In the UK, we’re scaling দ্রুত, while maintaining a collaborative, hands-on, and down-to-earth culture. 💥 Your Impact • As a Technology Delivery Lead / Technical Programme Manager, you’ll play a critical role in delivering complex, data and AI-driven transformation programmes for our clients., • You’ll lead programmes that connect data, technology, and business change, helping organisations unlock value through modern data platforms, AI solutions, and digital capabilities., • Working closely with senior stakeholders, architects, and engineering teams, you’ll ensure that strategy translates into execution — delivering measurable outcomes across areas such as operational efficiency, customer experience, and regulatory compliance., • You’ll also contribute to the growth of our UK practice, supporting client development, proposition building, and delivery excellence. 🧩 The Role • We’re hiring a Technology Delivery Lead / Technical Programme Manager (Data & AI) to lead the delivery of large-scale, enterprise transformation programmes., • You’ll take ownership of end-to-end delivery, from shaping solutions and defining roadmaps through to execution, governance, and successful implementation., • You’ll work across a range of industries (including Financial Services, Public Sector, and Pharma), delivering programmes that span:, • Data platform transformation (data lakes, warehouses, pipelines), • AI/ML use cases and intelligent automation, • SaaS implementations and system integrations, • Cloud-native architectures (Azure, AWS, GCP), • This is a hands-on leadership role, ideal for someone who thrives in complex environments and can confidently operate at the intersection of technology, data, and business. 🎯 What You’ll Do • Lead end-to-end delivery of data and AI transformation programmes, • Manage cross-functional teams (engineering, data, product, and business), • Translate business challenges into structured delivery plans and technical solutions, • Drive Agile delivery practices across multiple workstreams, • Own programme governance, risk, and stakeholder reporting at senior level, • Collaborate with architects and engineers to unblock delivery and guide technical decisions, • Ensure data governance, privacy, and regulatory compliance (e.g. GDPR), • Support proposal development, scoping, and client engagement, • Contribute to capability building and best practice development within the UK team 🧠 What We’re Looking For • Proven experience delivering complex technology programmes (8–12+ years), • Strong exposure to data platforms and/or AI-driven initiatives, • Experience working in consulting or client-facing environments, • Deep understanding of software delivery, data architecture, and cloud ecosystems, • Strong stakeholder management skills (up to C-level), • Track record of delivering in regulated or complex environments, • Ability to operate autonomously while leading teams and driving outcomes 🌟 Why Valcon • Work on high-impact data & AI transformation programmes, • Be part of a fast-growing consultancy with strong European backing, • Combine strategy and hands-on delivery — no ivory tower consulting, • Clear pathway to Programme Director / Delivery Leadership roles, • Collaborative culture with real ownership and autonomy

Central Employment are working with a leading Performance Marketing Agency in Newcastle, as they look to expand there Paid Media team. They have a new opportunity for a PPC Account Manager, to manage and scale a range of client accounts, ranging from Retail, Finance, Tech and M&E. The PPC Account Manager role: You will be responsible for the paid (Google and Microsoft Ads) elements of a portfolio of clients' integrated, multi-channel campaigns. You will have a passion for paid advertising and will draw on all appropriate options to drive leads, sales, visits and subscriptions for a broad range of clients. Take end-to-end responsibility for Google Ads campaigns, from initial setup and strategy development to ongoing optimisation and reporting. Manage paid advertising strategies for a variety of clients across retail, blue-chip companies, and niche industries. Analyse performance data to identify trends and opportunities, producing actionable insights to inform campaign strategy and support business development efforts. Monitor account performance daily, restructuring campaigns where necessary to improve key performance metrics. Successfully onboard new accounts, develop tailored strategies based on client objectives and collaborate with internal teams, including designers, developers, and SEO professionals, to align efforts across campaigns. Stay ahead of industry trends, testing new ad formats and technologies to maximise client success and satisfaction. Essential experience and skills: You will have a proven successful track record of managing and developing: Strong experience with multi-channel advertising strategies across Google, Meta, and other platforms, circa 3 yrs Operated within a Performance Marketing/Digital agency setting Knowledge of feed optimisation for shopping campaigns. Proficiency in tracking and reporting using Google Ads Exceptional written and verbal communication skills in English. Ability to configure and manage pixel tracking for enhanced tracking and engagement Strong presentation and communication skills, contributing effectively to client calls and meetings.c272c101-f45c-4783-b4a0-50ad222b87c0

Job Description: Registered Manager - EBD children's home Accountable to: Operations Director (Nominated Individual), Senior Leadership Team Hours of Employment: Full time - 40 hours per week, plus on call duties as required to meet the needs of the organisation. Salary: £42-47k per annum plus bonus scheme. Annual Leave: 28 days annual leave, inclusive of bank holidays. Organisation Overview: Our client is currently a small, EBD children provider, providing care to vulnerable children with varying needs. We feel that this is a unique opportunity for the right candidate, as they will be able to develop the existing service and have the autonomy to grow the service responsibly. They are a provider committed to offering high-quality care, support and education to children in a safe and nurturing environment. With a strong emphasis on person-centred care, our organisation aims to provide exceptional care and support while adhering to industry regulations and best practices. It is a contractual requirement for all employees across the organisation to comply with the missions and values as set out below: Our Mission: Our mission is to deliver a supportive and empowering service which enables us to deliver high quality support, care, and education. Our core values and principles promote accountability which enables us to stay focused on well-being, keeping people safe from harm and supporting them to achieve their full potential. Our Values: Supportive: We provide caring, compassionate, and dedicated, support, care, and education to ensure people are safe and can thrive. Do not pass up this chance, apply quickly if your experience and skills match what is in the following description. Accountable: We hold our support, care, and education services accountable to the highest standards of safeguarding, integrity, transparency, ethics, and regulatory standards. Focused: We stay focused on understanding each person's uniqueness through a person-centred approach. We see the whole person to provide tailored support, care, and education for every individual's needs on what makes the biggest difference in their lives. Empowering: We empower people by building trusting relationships that focus on their strengths, dignity, and potential. Through compassionate support, care, and education we encourage and strive to achieve positive outcomes that enable people to reach their full potential. Job Summary: The Registered Manager is responsible for the efficient and effective operation of the supported living service, providing leadership and guidance to the staff, ensuring regulatory compliance, and promoting the well-being of the service users. This role plays a crucial part in creating a safe and nurturing environment that supports the personal growth and development of the service users in our service. Key Responsibilities: 1. Management and Leadership: • Provide strong leadership and supervision to all staff members., • Foster a positive and collaborative team culture, promoting teamwork and professional development., • Ensure staff adherence to policies, procedures, and ethical guidelines. 2. Operations and Compliance: • Oversee the daily operations of the facility, including safety, maintenance, and resource allocation., • Ensure strict adherence to OFFSTED regulations and compliance with relevant legislation and quality standards., • Ensure the well-being, safety, and positive development of all service users., • Oversee case management processes, including assessments, support plans, and progress monitoring., • Address critical incidents and provide crisis intervention as needed. 4. Staff Development: • Identify training needs and provide or facilitate training and professional development opportunities for staff., • Conduct regular performance evaluations and provide constructive feedback., • Manage staffing levels, recruitment, and scheduling to ensure adequate coverage. 5. Quality Assurance: • To work closely with the quality director and their team to ensure systems and processes are embedded across the service., • Implement and monitor quality assurance systems to track and improve service delivery., • Evaluate program effectiveness and recommend improvements to enhance service user's outcomes. 6. Financial Management: • Liaise with the accounts manager over the service budget, including expenditure tracking and financial reporting., • Ensure efficient resource allocation and cost-effective operations. 7. Community Engagement: • Build and maintain positive relationships with community organisations, government agencies, and other stakeholders. Qualification and Experience: • A level 5 diploma Leadership & management or the ability to work towards., • Full UK driving licence., • Substantial experience in a managerial role within a supported Children setting., • Strong understanding of offsted regulations and compliance requirements., • Excellent leadership, interpersonal, and communication skills., • Knowledge of local resources and support services for service users., • Ability to work independently and collaboratively. We welcome and encourage applications from candidates of all backgrounds and experiences. We are committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Job Description: Registered Manager - EBD children's home Accountable to: Operations Director (Nominated Individual), Senior Leadership Team Hours of Employment: Full time - 40 hours per week, plus on call duties as required to meet the needs of the organisation. Salary: £42-47k per annum plus bonus scheme. Annual Leave: 28 days annual leave, inclusive of bank holidays. Organisation Overview: Our client is currently a small, EBD children provider, providing care to vulnerable children with varying needs. We feel that this is a unique opportunity for the right candidate, as they will be able to develop the existing service and have the autonomy to grow the service responsibly. They are a provider committed to offering high-quality care, support and education to children in a safe and nurturing environment. With a strong emphasis on person-centred care, our organisation aims to provide exceptional care and support while adhering to industry regulations and best practices. It is a contractual requirement for all employees across the organisation to comply with the missions and values as set out below: Our Mission: Our mission is to deliver a supportive and empowering service which enables us to deliver high quality support, care, and education. Our core values and principles promote accountability which enables us to stay focused on well-being, keeping people safe from harm and supporting them to achieve their full potential. Our Values: Supportive: We provide caring, compassionate, and dedicated, support, care, and education to ensure people are safe and can thrive. Accountable: We hold our support, care, and education services accountable to the highest standards of safeguarding, integrity, transparency, ethics, and regulatory standards. Focused: We stay focused on understanding each person's uniqueness through a person-centred approach. We see the whole person to provide tailored support, care, and education for every individual's needs on what makes the biggest difference in their lives. xrnqpay Empowering: We empower people by building trusting relationships that focus on their strengths, dignity, and potential. Throu

Central Employment are working with a leading Performance Marketing Agency in Newcastle, as they look to expand there Paid Media team. They have a new opportunity for a PPC Account Manager, to manage and scale a range of client accounts, ranging from Retail, Finance, Tech and M&E. Apply now, read the job details by scrolling down Double check you have the necessary skills before sending an application. The PPC Account Manager role: • You will be responsible for the paid (Google and Microsoft Ads) elements of a portfolio of clients' integrated, multi-channel campaigns., • You will have a passion for paid advertising and will draw on all appropriate options to drive leads, sales, visits and subscriptions for a broad range of clients., • Take end-to-end responsibility for Google Ads campaigns, from initial setup and strategy development to ongoing optimisation and reporting., • Manage paid advertising strategies for a variety of clients across retail, blue-chip companies, and niche industries., • Analyse performance data to identify trends and opportunities, producing actionable insights to inform campaign strategy and support business development efforts., • Monitor account performance daily, restructuring campaigns where necessary to improve key performance metrics., • Successfully onboard new accounts, develop tailored strategies based on client objectives and collaborate with internal teams, including designers, developers, and SEO professionals, to align efforts across campaigns. You will have a proven successful track record of managing and developing: • Strong experience with multi-channel advertising strategies across Google, Meta, and other platforms, circa 3+ yrs, • Operated within a Performance Marketing/Digital agency setting, • Knowledge of feed optimisation for shopping campaigns., • Proficiency in tracking and reporting using Google Ads, • Exceptional written and verbal communication skills in English. xrnqpay, • Ability to configure and manage pixel tracking for enhanced tracking and engagement, • Strong presentation and communication skills, contributing effectively to client calls and meetings.

Thrift Energy Ltd, Part of the Thrift Energy Group, are one of the UKs leading employee-owned businesses specialising in the installation of renewable technologies such as Air Source Heat pumps, Solar PV & Battery storage and insulation solutions working across the UK. Head office is based in Team Valley Gateshead with long term contracts secured working under the Warm Homes: Social Housing & Warm Homes: Local Grant schemes. With over 14 years of experience and due to continual growth, we are looking to build on our established contracting department to support growth. The Warm Homes Plan published January 2026 shows the UKs governments £15bn investment into providing millions of homes within the UK upgrades to help achieve NetZero. As an established company within this sector this is an exciting opportunity to join a stable business with secured long-term permanent employment. Electrical contracts manager - Renewables To lead and manage all contract activities associated with renewable energy projects, - ensuring successful delivery on time, on budget, and to quality, safety and compliance standards. This role bridges project delivery, commercial oversight, and client engagement across domestic renewable installations working with a diverse range of clients and overseeing installation in private residential properties and social housing. Working from our Head office in Team Valley with oversight on projects on a national basis. 2. Key Responsibilities Contract & Project Management Lead the end-to-end management of renewable energy contracts, including planning, execution, monitoring, and close-out. Coordinate installation and commissioning of low-carbon technologies (e.g., heat pumps, Solar PV, battery storage) alongside conventional heating systems. Maintain oversight of multiple contracts, subcontractors, and delivery teams. Commercial & Contractual Review, negotiate and administer contract terms with, suppliers, and subcontractors. Monitor performance against Service Level Agreements (SLAs), Key Performance Indicators (KPIs) and commercial constraints. Manage variations, claims, risks, and contractual disputes. Stakeholder & Client Engagement Act as the main commercial interface with clients, providing updates, addressing client concerns and ensuring customer satisfaction. Work collaboratively with procurement, project management, legal, and technical teams. Compliance & Quality Ensure all work complies with UK regulations and industry standards (e.g., building regs, MCS installation standards, health & safety). Promote quality assurance processes, risk mitigation and continuous improvement. Team Leadership & Development Mentor, lead, and support junior contract administrators, site supervisors, or project coordinators. Champion training, best practice sharing and workforce competency development. Person Specification Qualifications Technical Qualifications: BS 7671 (18th Edition) IET Code of Practice for Grid-Connected Solar PV Systems MCS (Microgeneration Certification Scheme) standards Knowledge of earthing and bonding requirements Safe isolation procedures Safety Certifications: SSSTS or SMSTS (Site Management Safety Training Scheme. Desirable Preferrable: Scaffold Inspection, 3 Day First Aid at Work and CSCS Experience & Skills A deep understanding of MCS standards. Technical Skills: Knowledge of Solar PV installation. Preferable Experience with PAS2035 and energy efficiency upgrades is often required. Proven experience (typically 37+ years) in contract management/project delivery within the renewables sector, particularly in managing subcontractors. Knowledge of UK industry standards for renewables installations, building services, and health & safety legislation. Understanding of Solar PV system design, DC/AC string wiring, and Inverter technology. Minimum 5 years post-qualification experience in domestic electrical installations Familiarity with battery storage systems Skills Strong commercial and analytical skills with financial awareness. Excellent communication and stakeholder management skills. Proficiency with contract administration and project management tools/software. Ability to prioritise, manage time effectively, and deliver to tight deadlines. Personal Attributes Self-motivated, proactive and a strategic thinker. Strong problem-solving and decision-making capability. Collaborative team player and effective leader. Commitment to quality, safety, and customer service excellence. Working Conditions Office working with travel to sites required. Site attendance on installation and commissioning activities required. Holidays - 20 days + Bank holidays + 3 additional days gifted for Christmas. Pension - Statutory Pension Scheme Private Healthcare - Via Bupa to be enrolled after successful completion of probation period (BIK applies) Job Types: Full-time, Permanent Benefits: Additional leave Company events Private medical insurance Work Location: In person Job Type: Full-time Benefits: Company car Private medical insurance Licence/Certification: BS 7671 (18th Edition) (required) NVQ Level 3 in Electrical Installation (or equivalent) (required) Installation and Maintenance of Small Scale Solar PV Systems (preferred) ECS Card (preferred) Work Location: In person TPBN1_UKTJ

We are AMS. We are a global total workforce solutions firm; we enable organisations to thrive in an age of constant change by building, re-shaping, and optimising workforces. Our Contingent Workforce Solutions (CWS) is one of our service offerings; we act as an extension of our clients' recruitment team and provide professional interim and temporary resources. Make your application after reading the following skill and qualification requirements for this position. Our client is a well-known building society with headquarters in Swindon; As one of the largest savings and mortgage providers in the UK, 15 million members are at the heart of everything they do. On behalf of this organisation, AMS are looking for a Team Leader - Financial Services for a 6 Month contract based in Newcastle. Job Description - The Role Reporting to the Operations Manager, the Front Line Manager supports and guides a team of colleagues who help serve our customers. The main focus of the role is to help the team meet agreed targets and deliver good customer outcomes. Responsibilities of the role: Support and guide a team of colleagues in their day-to-day work Help the team achieve customer and team goals Hold regular Check-In meetings with each colleague (at least once every quarter) Use Check-Ins to discuss performance, wellbeing, and progress against team goals Help colleagues set personal goals linked to their role or future career plans Encourage and support colleagues to work towards their goals Use the OurPerformance tool to record discussions, actions, and progress Promote a positive focus on wellbeing and teamwork What we require from the candidate: Basic understanding of risk, compliance, and regulatory requirements Awareness of Quality Assurance processes and tools Working knowledge of Microsoft Office (Word, Excel, Outlook) Ability to identify problems and suggest practical solutions Clear verbal and written communication skills Ability to understand and explain information and data Understanding of the mortgage customer journey Organised and able to manage own workload Basic understanding of work planning and resource management Awareness of risk management policies and procedures Next Steps This client will only accept workers operating via an Umbrella or PAYE engagement model. If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course. xrnqpay AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business.

Working closely with business leaders, and wider sector teams, the CEM will drive sales and business development engagement through the creation and delivery of sales tools and training, establishing client engagement best practice, and developing relationships with clients. Work with our Client Exe

Health And Safety Manager) - Position Overview Our client, a well - established construction company based in Dunston area is looking to recruit an experienced Health and Safety Manager As a Health & Safety Manager, you will lead the delivery of a proactive, business-focused health and safety strategy across the organisation. You will ensure full compliance with all relevant legislation while fostering a culture where safety, wellbeing, and operational excellence go hand in hand. Reporting to the Quality and Systems Director, you will act as a trusted advisor to senior leadership, driving continuous improvement, managing risk effectively, and embedding best practice across all areas of the business. (Health And Safety Manager) - Position Remuneration Salary: £50,000 - £55,000 (dependent on experience) Monday to Friday 08:00 - 17:00 25 days leave (in addition to public holidays), plus an additional birthday bonus Company events Company pension Cycle to work scheme Free parking On-site parking Private medical insurance Key Responsibilities Lead the day-to-day management of Health & Safety across all operations, including risk assessments, method statements, site inspections, new site set-up (H&S files), and thorough accident investigations to identify root causes and implement robust corrective actions. Own and continuously develop all Health & Safety policies and procedures, ensuring the business remains fully compliant and ahead of legislative changes. Take strategic responsibility for HSEQ performance, driving standards, developing practical guidance, and implementing initiatives that enhance operational efficiency and risk control. Produce clear, concise and impactful reports, procedures and guidance documentation to support informed decision-making at all levels. Partner with operational and management teams to proactively identify risks, address areas of concern, and embed a culture of continuous improvement. Provide expert, pragmatic advice to employees and contractors on Safety, Health, Environmental and Quality matters. Support compliance with relevant legislation, client standards and contractual obligations, ensuring best practice is consistently applied. Contribute to the development, review and performance monitoring of the HSEQ Plan, including objectives, KPIs and measurable targets. Champion positive leadership in safety, promoting accountability and driving a culture of shared ownership throughout the organisation. Maintain and manage key industry accreditations (e.g. CHAS, Constructionline, Safe Contractor ), ensuring ongoing compliance and successful renewals. Act as the primary point of contact for regulatory bodies, including the HSE and Environmental Agency. Develop and deliver engaging health & safety campaigns and communications, including a monthly H&S bulletin. Design and deliver internal training sessions to strengthen awareness, competence and compliance across the business Person Specification - Health & Safety Manager Qualifications Essential NEBOSH qualification Experience & Skills Essential Significant HSEQ experience within a construction environment Proven experience operating across multiple sites Excellent written and verbal communication skills Strong stakeholder engagement skills with the ability to influence at all levels In-depth knowledge of accredited management systems and ongoing compliance requirements Self-motivated with the ability to work independently and drive initiatives forward Technical & Safety Competencies Essential Valid CSCS Card IOSH certification SMSTS First Aid at Work Temporary Works Co-ordinator Safe Working at Height Lifting Operations Appointed Person BREEAM Training Train the Trainer - Risk Assessment Train the Trainer - Asbestos Awareness Train the Trainer - Manual Handling Train the Trainer - Abrasive Wheels Knowledge & Other Requirements Essential Strong understanding of current Health, Safety, Environmental and Quality legislation Commitment to maintaining the highest professional and ethical standards Ability to manage confidential information appropriately Flexible, proactive and solutions-focused approach Streamline Search is a technical recruitment agency based in Chichester, West Sussex operating across the United Kingdom. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying to this post you are granting us consent to process your data and contact you in relation to this application

Join one of the UK's leading independent engineering consultancies, known for delivering high-quality, sustainable solutions across civil, structural, environmental, geotechnical and transport disciplines. You'll become part of a collaborative, people-focused team where your professional growth and technical curiosity are genuinely supported. Due to a increase in workload, the geotechnical and environmental team are seeking a Principal Geotechnical Engineer / Engineering Geologist, you will play a pivotal role: managing projects, mentoring junior professionals, and contributing to business development. This is a key, permanent leadership position. Key Responsibilities Lead and manage a growing multidisciplinary geotechnical and environmental team (engineering geologists, geo-environmental and geotechnical engineers). Act as a project manager: define project scope, lead technical teams, and deliver to time, quality, and budget. Provide strong technical leadership, applying high-level geotechnical, geological, and environmental engineering expertise. Support business development efforts build and maintain client relationships, identify new opportunities, and contribute to winning new work. Deliver across a broad range of sectors: infrastructure, industrial, residential, commercial, and leisure developments. Ensure solutions are technically robust, cost-effective, and aligned with client needs. Technical Competencies & Expectations You will need to demonstrate: Experience scoping and reviewing ground risk: preliminary risk assessments, intrusive ground investigations, sampling, and lab testing. A working knowledge of contaminated-land legislation and planning processes, supported by geo-environmental specialists. Strong interpretative report writing: ground-modelling, soil/rock characterisation, geotechnical behaviour. Capability to prepare, review, and authorize comprehensive ground investigation and geotechnical design reports. Expertise in detailed design for: Slope stability Foundations (shallow and deep) Earthworks and reinforced earthworks Retaining structures Soil and rock engineering Ground improvement techniques Ground movement, settlement, subsidence Natural cavities or mineral workings Temporary works (e.g., crane platforms, working platforms) Leadership & Development Mentor and develop junior geotechnical and environmental staff. Provide technical governance, ensuring best practice and consistency across reports and designs. Support and drive continuous improvement within the team. Business & Client Engagement Build and nurture a client base by providing high-quality, technically sound, and efficient geotechnical solutions. Contribute to fee proposals, pitches, and bids. Work with the wider business to align geotechnical strategy with broader business goals. Candidate Profile Ideally Chartered Geotechnical Engineer, Chartered Engineer, or similarly qualified geologist/engineering geologist. Experience and people management experience. Feel confident across the full geotechnical project lifecycle: risk assessment, design, reporting, and site work. Are committed to mentoring and developing less experienced team members. Are commercially aware and have some experience in business development / client relationship building. What's In It For You A permanent role in a growing, technically respected multi-disciplinary consultancy. Opportunity to lead and shape geotechnical work in your region. Meaningful mentorship responsibilities and a chance to grow a team. Exposure to varied and challenging projects across sectors. Competitive compensation and benefits (depending on office policy). Benefits Generous Salary 25 days holidays + Bank holidays (long term service holidays) Contributed Pension Scheme Flexible & Hybrid working Medical & Health Cover Bonus Scheme (Loyalty) Cycle to work scheme TPBN1_UKTJ

Electrical contracts manager Job Description: Thrift Energy Ltd, Part of the Thrift Energy Group, are one of the UK's leading employee-owned businesses specialising in the installation of renewable technologies such as Air Source Heat pumps, Solar PV & Battery storage and insulation solutions working across the UK. Head office is based in Team Valley Gateshead with long term contracts secured working under the Warm Homes: Social Housing & Warm Homes: Local Grant schemes. With over 14 years of experience and due to continual growth, we are looking to build on our established contracting department to support growth. The Warm Homes Plan published January 2026 shows the UK's governments £15bn investment into providing millions of homes within the UK upgrades to help achieve NetZero. As an established company within this sector this is an exciting opportunity to join a stable business with secured long-term permanent employment. To lead and manage all contract activities associated with renewable energy projects, - ensuring successful delivery on time, on budget, and to quality, safety and compliance standards. This role bridges project delivery, commercial oversight, and client engagement across domestic renewable installations working with a diverse range of clients and overseeing installation in private residential properties and social housing. Working from our Head office in Team Valley with oversight on projects on a national basis. 2. Key Responsibilities Contract & Project Management * Lead the end-to-end management of renewable energy contracts, including planning, execution, monitoring, and close-out. * Coordinate installation and commissioning of low-carbon technologies (e.g., heat pumps, Solar PV, battery storage) alongside conventional heating systems. * Maintain oversight of multiple contracts, subcontractors, and delivery teams. Commercial & Contractual • Review, negotiate and administer contract terms with, suppliers, and subcontractors. * Monitor performance against Service Level Agreements (SLAs), Key Performance Indicators (KPIs) and commercial constraints. * Manage variations, claims, risks, and contractual disputes. Stakeholder & Client Engagement • Act as the main commercial interface with clients, providing updates, addressing client concerns and ensuring customer satisfaction. * Work collaboratively with procurement, project management, legal, and technical teams. Compliance & Quality • Ensure all work complies with UK regulations and industry standards (e.g., building regs, MCS installation standards, health & safety). * Promote quality assurance processes, risk mitigation and continuous improvement. Team Leadership & Development * Mentor, lead, and support junior contract administrators, site supervisors, or project coordinators. * Champion training, best practice sharing and workforce competency development. Person Specification Qualifications • IET Code of Practice for Grid-Connected Solar PV Systems * Technical Qualifications: BS 7671 (18th Edition) * MCS (Microgeneration Certification Scheme) standards * Knowledge of earthing and bonding requirements * Safe isolation procedures Safety Certifications: SSSTS or SMSTS (Site Management Safety Training Scheme. Desirable Preferrable: Scaffold Inspection, 3 Day First Aid at Work and CSCS Experience & Skills • A deep understanding of MCS standards. * Technical Skills: Knowledge of Solar PV installation. * Preferable Experience with PAS2035 and energy efficiency upgrades is often required. * Proven experience (typically 3-7+ years) in contract management/project delivery within the renewables sector, particularly in managing subcontractors. * Knowledge of UK industry standards for renewables installations, building services, and health & safety legislation. * Understanding of Solar PV system design, DC/AC string wiring, and Inverter technology. * Minimum 5 years post-qualification experience in domestic electrical installations * Familiarity with battery storage systems Skills • Strong commercial and analytical skills with financial awareness. * Excellent communication and stakeholder management skills. * Proficiency with contract administration and project management tools/software. * Ability to prioritise, manage time effectively, and deliver to tight deadlines. Personal Attributes • Self-motivated, proactive and a strategic thinker. * Strong problem-solving and decision-making capability. * Collaborative team player and effective leader. * Commitment to quality, safety, and customer service excellence. Working Conditions • Office working with travel to sites required. * Site attendance on installation and commissioning activities required. * Holidays - 20 days + Bank holidays + 3 additional days gifted for Christmas. * Pension - Statutory Pension Scheme * Private Healthcare - Via Bupa to be enrolled after successful completion of probation period (BIK applies) Job Types: Full-time, Permanent Benefits: • Additional leave * Company events * Private medical insurance Work Location: In person Job Type: Full-time Pay: £40,000.00-£45,000.00 per year * Company car * Private medical insurance Licence/Certification: • BS 7671 (18th Edition) (required) * NVQ Level 3 in Electrical Installation (or equivalent) (required) * Installation and Maintenance of Small Scale Solar PV Systems (preferred) * ECS Card (preferred) Work Location: In person Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

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