Operational Support Administrator
hace 25 días
Burnley
Fancy a role where you really make a difference Have what it takes to work in a fast-paced environment where no two days are the same Looking for a great work life balance You have come to the right place as we are only open MONDAY to FRIDAY 9-5 and dont work Bank Holidays. Your new job description: Become part of our award-winning Operational Support team! You will support multiple areas within our team from Quality to Training and even recruitment administration support! The role requirements are varied day to day meaning its fast-paced and you will never have a dull moment. We must warn you that your new role is immensely rewarding as the services we deliver in Liberata really make a difference. You will play a vital role in helping us to achieve and maintain the best possible outcomes for our 3 Cs Clients Customers and Colleagues. Liberata embrace and encourage curiosity meaning there is a fantastic opportunity for someone who is driven by continuous improvement and insight to make a real difference! Whats in it for you! Not only do you get to join an award-winning business you are joining at an exciting time as we are reviewing and developing our services! Your New Benefits • Monday to Friday working, • No Bank Holiday working, • Working only between 9:00-5:00, • Hybrid role to be agreed with line manager and in line with business requirements, • Free eye tests, • Cycle to work scheme, • Close to local bus and train stations, • 26 days annual leave (Fulltime) up to 8 days Bank Holidays, • Organised company events, • Wellness programme, • Staff Referral Programme, • Investment in qualifications and training, • Access to staff discounts and cash back with retailers such as Argos Currys M&S B&Q Debenhams., • Liberata will also automatically enrol you into our contribution matching pension scheme., • Commercial awareness Understands the strategic direction of the business and actively contributes towards its commercial success., • Experience of working a fast-paced client facing position, • Background working in an FCA regulated environment essential., • A self-driven and proactive approach to assessing calls., • Excellent planning and organisational skills, • Strong attention to detail., • Ability to communicate effectively with an ability to deliver a message at all levels, • Canva and InDesign creation, • Experience in creating packs/presentations for an array of stakeholders including clients, • Experience in creating communications at all levels, • Experience in role previously, • Help support the business to deliver 1st contact resolution., • Work alongside the Operational Support team to ensure all communications and key updates are delivered in a consistent way, • Create and deliver communications, • Support the Operational support team with administrative duties, • Support and lead recruitment and onboarding process as an administrator for lead roles and as a lead for other roles., • Support colleague recognition by celebrating key milestones and achievements weekly recognition and monthly., • Support engagement activities from an administrative position., • Ensure colleagues have the right information to serve customer via knowledge platform, • Ensure all training material is up to date regarding presentation and information, • Ensure our digital platform has a consistent Liberata Customer Services voice via web chat, • Help and lead on business presentation packs and be able to design and deliver for stakeholders at a variation of levels, • Work closely with Operational Transformation and Operational Support Manager to have robust support and planning available, • Maintain all communication channels, • Maintain knowledge and skillset by undertaking additional training in line with role requirements, • Update news channels with key client information ensuring colleagues are continually delivering the right service to our customers., • Create and share key message communications via email., • Support Training and Development team by supporting the training visuals to ensure training lands as expected., • Support the booking and onboarding documents administration for any customer service recruitment., • Track communicate and celebrate colleague recognition. This is from weekly stars to colleague milestones., • The ability to listen express and articulate information effectively facilitating two-way communications to help create a culture of openness and engagement., • Support the Operational Support Manager Engagement champions and Great place to work champions to drive a positive culture within Customer Services., • Supports continual improvement of service for our colleagues and clients. Able to review feedback and suggest improvements., • Update and review knowledge platform to ensure colleagues are equipped with the correct information for our customers ensuring first contact resolution delivery., • Work closely with our training quality team operations to ensure all training material is up to date and reflects in the moment updates. Also make sure regular reviews are completed., • Work closely with our Genesys and chat bot administrator to maintain a consistent Liberata voice on digital platforms. Making sure all are kept up to date and are aligned, • Ensure we deliver the best service to potential new recruits by booking tracking all recruitment for Liberata Customer Services. Responsible for the lead of customer service advisor roles from review applications to updating the relevant systems., • Manage communication wallboard making sure they are up to date within a timely manner with relevant information., • Maintain all communication platforms via email teams, • Work closely with key stake holders to understand improvements and key themes and trends to then create focuses on delivering first contact resolution via communication awareness packs of themed days., • May need to travel to sites to support events expenses will be covered if not own site base. Liberata is committed to creating opportunities for its employees its clients and its shareholders. Our employees are motivated and we realise their potential challenging them to learn and to embrace new skills. Our passion for process and an intense client focus ensures that we deliver an award-winning service with our call centre agents being an integral part of our team. Security vetting and checks: If you are successful you will need to: comply with the governments Baseline Security Personnel Standard Verification process this includes a Disclosure Scotland check undergo an annual credit check If a CCJ IVA Bankruptcy Decree in Scotland Administration Order appears on a credit file or if you are unable to meet all these requirements your offer may be revoked. The Company Liberata is a leading business service provider to public and private sector organisationsthroughout the pride ourselves in revolutionisingour clientsoperations using our expertiseand innovative solutions across a wide range of services including Revenues & Benefits Finance and Accounting HR & Payroll and Customer aim is to work in partnership with our clients to assistthem in becoming more efficient; leveragingour best in classbusiness process outsourcing and operational transformation expertise. Liberata is committed to creating opportunities for its employees its clientsand its passion for process and an intense client focus ensures that we deliver an award winningservice and our entire workforce are encouraged to demonstrateour company values. Liberata aims to give each employee the opportunity to make a real difference; be involved in shaping the growth of the business and encourage you to try new things! If you are hardworking enthusiasticand seeking a challenge we are the organisationfor you. The Benefits Liberata will provide the opportunity for you to develop your skills and experience with a leading supplier of services and software to public and private organisations across the UK. For the full list of benefits please click ______ For the full list of benefits please click Fancy a role where you really make a difference Have what it takes to work in a fast-paced environment where no two days are the same Looking for a great work life balance You have come to the right place as we are only open MONDAY to FRIDAY 9-5 and dont work Bank Holidays. Your new job description: Become part of our award-winning Operational Support team! You will support multiple areas within our team from Quality to Training and even recruitment administration support! The role requirements are varied day to day meaning its fast-paced and you will never have a dull moment. We must warn you that your new role is immensely rewarding as the services we deliver in Liberata really make a difference. You will play a vital role in helping us to achieve and maintain the best possible outcomes for our 3 Cs Clients Customers and Colleagues. Liberata embrace and encourage curiosity meaning there is a fantastic opportunity for someone who is driven by continuous improvement and insight to make a real difference! Whats in it for you! Not only do you get to join an award-winning business you are joining at an exciting time as we are reviewing and developing our services! Your New Benefits • Monday to Friday working, • No Bank Holiday working, • Working only between 9:00-5:00, • Hybrid role to be agreed with line manager and in line with business requirements, • Free eye tests, • Cycle to work scheme, • Close to local bus and train stations, • 26 days annual leave (Fulltime) up to 8 days Bank Holidays, • Organised company events, • Wellness programme, • Staff Referral Programme, • Investment in qualifications and training, • Access to staff discounts and cash back with retailers such as Argos Currys M&S B&Q Debenhams., • Liberata will also automatically enrol you into our contribution matching pension scheme., • Commercial awareness Understands the strategic direction of the business and actively contributes towards its commercial success., • Experience of working a fast-paced client facing position, • Background working in an FCA regulated environment essential., • A self-driven and proactive approach to assessing calls., • Excellent planning and organisational skills, • Strong attention to detail., • Ability to communicate effectively with an ability to deliver a message at all levels, • Canva and InDesign creation, • Experience in creating packs/presentations for an array of stakeholders including clients, • Experience in creating communications at all levels, • Experience in role previously, • Help support the business to deliver 1st contact resolution., • Work alongside the Operational Support team to ensure all communications and key updates are delivered in a consistent way, • Create and deliver communications, • Support the Operational support team with administrative duties, • Support and lead recruitment and onboarding process as an administrator for lead roles and as a lead for other roles., • Support colleague recognition by celebrating key milestones and achievements weekly recognition and monthly., • Support engagement activities from an administrative position., • Ensure colleagues have the right information to serve customer via knowledge platform, • Ensure all training material is up to date regarding presentation and information, • Ensure our digital platform has a consistent Liberata Customer Services voice via web chat, • Help and lead on business presentation packs and be able to design and deliver for stakeholders at a variation of levels, • Work closely with Operational Transformation and Operational Support Manager to have robust support and planning available, • Maintain all communication channels, • Maintain knowledge and skillset by undertaking additional training in line with role requirements, • Update news channels with key client information ensuring colleagues are continually delivering the right service to our customers., • Create and share key message communications via email., • Support Training and Development team by supporting the training visuals to ensure training lands as expected., • Support the booking and onboarding documents administration for any customer service recruitment., • Track communicate and celebrate colleague recognition. This is from weekly stars to colleague milestones., • The ability to listen express and articulate information effectively facilitating two-way communications to help create a culture of openness and engagement., • Support the Operational Support Manager Engagement champions and Great place to work champions to drive a positive culture within Customer Services., • Supports continual improvement of service for our colleagues and clients. Able to review feedback and suggest improvements., • Update and review knowledge platform to ensure colleagues are equipped with the correct information for our customers ensuring first contact resolution delivery., • Work closely with our training quality team operations to ensure all training material is up to date and reflects in the moment updates. Also make sure regular reviews are completed., • Work closely with our Genesys and chat bot administrator to maintain a consistent Liberata voice on digital platforms. Making sure all are kept up to date and are aligned, • Ensure we deliver the best service to potential new recruits by booking tracking all recruitment for Liberata Customer Services. Responsible for the lead of customer service advisor roles from review applications to updating the relevant systems., • Manage communication wallboard making sure they are up to date within a timely manner with relevant information., • Maintain all communication platforms via email teams, • Work closely with key stake holders to understand improvements and key themes and trends to then create focuses on delivering first contact resolution via communication awareness packs of themed days., • May need to travel to sites to support events expenses will be covered if not own site base. Liberata is committed to creating opportunities for its employees its clients and its shareholders. Our employees are motivated and we realise their potential challenging them to learn and to embrace new skills. Our passion for process and an intense client focus ensures that we deliver an award-winning service with our call centre agents being an integral part of our team. Security vetting and checks: If you are successful you will need to: comply with the governments Baseline Security Personnel Standard Verification process this includes a Disclosure Scotland check undergo an annual credit check If a CCJ IVA Bankruptcy Decree in Scotland Administration Order appears on a credit file or if you are unable to meet all these requirements your offer may be revoked. The Company Liberata is a leading business service provider to public and private sector organisationsthroughout the pride ourselves in revolutionisingour clientsoperations using our expertiseand innovative solutions across a wide range of services including Revenues & Benefits Finance and Accounting HR & Payroll and Customer aim is to work in partnership with our clients to assistthem in becoming more efficient; leveragingour best in classbusiness process outsourcing and operational transformation expertise. Liberata is committed to creating opportunities for its employees its clientsand its passion for process and an intense client focus ensures that we deliver an award winningservice and our entire workforce are encouraged to demonstrateour company values. Liberata aims to give each employee the opportunity to make a real difference; be involved in shaping the growth of the business and encourage you to try new things! If you are hardworking enthusiasticand seeking a challenge we are the organisationfor you. The Benefits Liberata will provide the opportunity for you to develop your skills and experience with a leading supplier of services and software to public and private organisations across the UK. For the full list of benefits please click