Customer Quality Engineer
hace 3 días
Houghton-Le-Spring
The Company Our client is a market leader in the North East manufacturing sector. They have been very stable through recent times and are now starting to grow this is the reason they now require a Quality Engineer. The Role • The Customer Quality Engineer is to liaise with the customer on quality and technical issues, for assigned key customers., • Managing all quality aspects targeting agreed objectives, supporting customer quality satisfaction., • Providing service/support on all quality related aspects to the Customer and other interested parties., • Quality interface to customer, overseeing a high volume of engineering changes., • Key point of contact for customer returns, complaints and non-conformances and driver of internal processes to closure., • Leading role for internal and customer quality issues-driving investigation, root cause analysis verifying and validation of corrective actions., • Involvement in the NPI process verifying specific customer requirements. Conducting FAI’s., • Technical support to production on all product quality issues, advising on and carrying out technical component inspection., • Support Internal Auditing Scheme to ensure internal procedures are being followed and audits are conducted in and closed out in a timely manner., • Ensuring the QMS is adhered to, identifying continuous improvement opportunities where possible., • Analysing interested parties KPI’s and other available data/metrics to identify improvement areas., • Periodic evaluation of customer quality performance: focusing on customer complaints, PPM levels, quality of 8D reports., • Presenting quality metrics at regular business review meetings., • Respond to supplier quality issues on material., • Maintaining compliance to accreditations and approvals., • Any other reasonable duties as required. The Person • HND Electronics qualification. Strong interpersonal skills, personable, team player and focused., • Application of quality management systems., • Experience of Internal Auditing ISO9001., • Working knowledge of IPC-610., • Worked within a volume electronics manufacturing environment., • Computer literate: Microsoft programs. High-level of data analytic work., • Solving tools: Root Cause Analysis, 8D, 5 Why, Fishbone Diagram, Pareto Analysis, • Commercial awareness., • Highly developed communication skills at all levels. The Benefits • You will be working for a well-established growing employer., • An excellent salary., • A good pension scheme., • A company experiencing continued growth, expansion and investment., • The company are fully compliant with the latest health and safety requirements for current safe working practices