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My client, a tier 1 developer, are seeking a specialist Commercial Manager to be part of an essential cog in their Special Projects team and focus on a claims-based role. The role will be a stand-alone role, albeit within a commercial team, and a candidate who is experienced with and has suitable qualifications in commercial litigation, recoveries and/or contract mediation will be an ideal fit for the role. The position brings longevity, opportunity for progression, the chance to work under your own steam and have the flexibility to work 2 days a week, whilst still having the security and prospects that working for a tier 1 business brings. Main duties Key account holder of recoveries from third party consultants, contractors Instruct experts, counsel, quantum and witness statements for building the clients defence. Conduit for project teams to provide particulars, development of recoveries target matrix and regular updates of target. Co-ordinated reporting of all live litigation actions both up and down stream. Ensure compliance with the company’s Quantity Assurance Procedures and Health & Safety Policy. Liaise with internal and external legal teams for defence claims, Dispute resolution and contract awareness. Attend design review meetings and pre-planning technical department meetings to understand and the consequences on the development’s financial forecasts. * Wor...

In a Nutshell We have an exciting opportunity for a Technical Manager within our Special Projects division managing remediation works on legacy projects across the Group based out of our Brentwood offices. The Technical Manager position will be an integrated technical role with both technical & project management aspects. The role will offer excellent experience, on-the-job training and career progression opportunities within the company. We value in-person collaboration and team culture, but we're also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Company car, car allowance or travel allowance Salary sacrifice car scheme available to all employees Up to 39 days annual leave plus bank holidays 2 Volunteering days per annum Private medical insurance, with employee paid cover Enhanced maternity, paternity and adoption leave Competitive pension scheme through salary sacrifice Life assurance at 4 x your annual salary Share save and share incentive schemes Christmas company shutdown Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality Professional qualification from recognised institution e.g., ONC/HNC, NVQ in Construction Extensive experience working within the built environment Conversant with building regulations and CDM Regulations, and Health and Safety. Co-ordinate project teams throughout the planning and development process monitoring progress to ensure the delivery of projects on time and in budget. Ensure all co-ordination issues relating to tenders and contract issues are implemented between design team, construction team, employer's agent and client. Manage the technical and design process of the project from Site investigation and briefing through Planning Consent to Practical Completion. Providing technical advice on the feasibility of projects, determining constraints and advising on budgets, phasing and timing. Produce, monitor and update development fees & utility costs budgets and cash flows for all project phases. More about the Technical Manager role To be the technical lead of a project from bid or tender through to completion. Delivery of technical duties through all stages of the project. Provide post-completion technical support as required. Act as the Client focal point and Construction Team Co-ordinator during the construction phase of the project. To manage the planning and delivery of infrastructure, including services and landscaping. To manage the delivery of work and/or expectations of key project stakeholders and customers, for example project stakeholders, residential customers, external design consultants andsuppliers/contractors Collation and review of existing drawing information to establish accurate project data and specifications to prioritise remediation works. Review of Visual Inspection Reports and assessment of height of building. Discussion with Fire Engineer to agree extent of potential works required and areas to open up to investigate existing external wall build up, cladding types and fire stopping. Review of Intrusive Reports in conjunction with external Consultants and Fire Engineer and agree with all parties the extent of works required . Finally, let's tell you a bit more about us We build more than homes, we're making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you'll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we're a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach. Join us in making Vistry. #LI-WS1 TPBN1_UKTJ

In a Nutshell… We have an exciting opportunity for a Technical Manager within our Special Projects division managing remediation works on legacy projects across the Group based out of our Brentwood offices. The Technical Manager position will be an integrated technical role with both technical & project management aspects. The role will offer excellent experience, on-the-job training and career progression opportunities within the company. We value in-person collaboration and team culture, but we're also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated. Let's cut to the chase, what's in it for you… Competitive basic salary and annual bonus Company car, car allowance or travel allowance Salary sacrifice car scheme available to all employees Up to 39 days annual leave plus bank holidays 2 Volunteering days per annum Private medical insurance, with employee paid cover Enhanced maternity, paternity and adoption leave Competitive pension scheme through salary sacrifice Life assurance at 4 x your annual salary Share save and share incentive schemes Christmas company shutdown Employee rewards portal with many more benefits…In return, what we would like from you… Behave in line with our company values - Integrity, Caring and Quality Professional qualification from recognised institution e.g., ONC/HNC, NVQ in Construction Extensive experience working within the built environment Conversant with building regulations and CDM Regulations, and Health and Safety. Co-ordinate project teams throughout the planning and development process monitoring progress to ensure the delivery of projects on time and in budget. Ensure all co-ordination issues relating to tenders and contract issues are implemented between design team, construction team, employer's agent and client. Manage the technical and design process of the project from Site investigation and briefing through Planning Consent to Practical Completion. Providing technical advice on the feasibility of projects, determining constraints and advising on budgets, phasing and timing. Produce, monitor and update development fees & utility costs budgets and cash flows for all project phases.More about the Technical Manager role… To be the technical lead of a project from bid or tender through to completion. Delivery of technical duties through all stages of the project. Provide post-completion technical support as required. Act as the Client focal point and Construction Team Co-ordinator during the construction phase of the project. To manage the planning and delivery of infrastructure, including services and landscaping. To manage the delivery of work and/or expectations of key project stakeholders and customers, for example project stakeholders, residential customers, external design consultants andsuppliers/contractors Collation and review of existing drawing information to establish accurate project data and specifications to prioritise remediation works. Review of Visual Inspection Reports and assessment of height of building. Discussion with Fire Engineer to agree extent of potential works required and areas to open up to investigate existing external wall build up, cladding types and fire stopping. Review of Intrusive Reports in conjunction with external Consultants and Fire Engineer and agree with all parties the extent of works required.Finally, let's tell you a bit more about us… We build more than homes, we're making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you'll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we're a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach. Join us in making Vistry. #LI-WS1

Temporary Customer Complaints Manager Location: East London (Barking) Contract: Temporary (Initial 3-6 Month Contract) Working Pattern: Hybrid - 2 days per week in the office, with the remainder worked remotely. Rate: £250-£350 per day (DOE) Start Date: ASAP About the Opportunity An established organisation operating within the housing and property sector is seeking an experienced Customer Complaints Manager to join their team on an interim basis. This is an excellent opportunity for a complaints professional with a strong housing background to lead customer complaint resolution, drive service improvements, and ensure compliance with regulatory and Ombudsman requirements. The Role Reporting into senior leadership, you will be responsible for managing the end-to-end complaints process, ensuring all complaints are handled fairly, consistently, and within required timescales. You will lead investigations into complex and escalated complaints, identify root causes, provide insightful reporting, and work closely with internal stakeholders to improve customer outcomes and service delivery. Key Responsibilities Lead and oversee the organisation's complaints function. Manage Stage 1 and Stage 2 complaints through to resolution. Ensure compliance with the Housing Ombudsman Complaint Handling Code and internal policies. Investigate complex, sensitive, and high-profile customer complaints. Analyse complaint trends and identify opportunities for service improvement. Produce performance reports, management information, and recommendations. Work collaboratively with operational teams to implement corrective actions. Support and coach colleagues on complaint handling best practice. Maintain a customer-focused approach while balancing regulatory requirements. About You We are particularly interested in hearing from candidates who have worked within a housing, social housing, local authority, housing association, developer, or wider property environment. This role would suit someone currently working in, or with experience as: Customer Complaints Manager Complaints & Resolution Manager Housing Complaints Manager Resident Experience Manager Customer Experience Manager Complaints Team Leader Housing Ombudsman Specialist Essential Experience Proven experience managing customer complaints within a housing-related environment. Strong understanding of complaint investigation and resolution processes. Experience dealing with Housing Ombudsman cases and recommendations. Knowledge of the Housing Ombudsman Complaint Handling Code. Experience working within a housing association, local authority housing department, property developer, ALMO, or similar organisation. Excellent communication, stakeholder management, and report-writing skills. Ability to manage multiple complex cases and drive positive customer outcomes. Apply Now If you have a strong background in housing complaints and a thorough understanding of Housing Ombudsman requirements, we'd be keen to hear from you. Submit your CV today for immediate consideration