Jira Consultant
16 days ago
Manchester
Jira Consultant – 6 Month Contract – Remote – Outside IR35 VIQU are looking for a Jira Consultant to enhance and scale our Jira Service Management (JSM) environment, build new capabilities, integrate with key systems, and support the onboarding of multiple business entities across EMEA. Key Responsibilities • Develop and optimise JSM workflows, automations, SLAs, and configurations., • Integrate Jira/JSM with AD/Entra and other external systems., • Implement JSM Operations Management: monitoring/alerting integrations, alerts, and on-call schedules., • Strengthen Asset Management, including lifecycle processes and device-to-user mapping., • Standardise and onboard business entities into JSM using reusable templates., • Improve reporting through native JSM dashboards and Power BI., • Support HR and Finance with JSM workflows and service processes., • Build and mature core ITSM modules: Incident, Change, Problem, Request, Release, CMDB, and Service Catalogue., • Strong Jira Consultant experience, ideally in Jira Cloud., • Deep knowledge of JSM and broader Jira products., • Experience with external integrations (especially AD/Entra)., • Skilled in workflow/automation design, SLAs, and service project structu...