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Join Our Team as a Client Operations Manager Location: Chesterfield, Derbyshire Are you an experienced Client Operations Manager looking for a fresh challenge? If so, we could have the perfect opportunity for you. As we continue our growth journey this newly created role within our Service Operations Team will be responsible for building and maintaining strong relationships between our clients and Brightwell. You will be a key player in ensuring client satisfaction, the role provides a vital link between the client stakeholders and colleagues across Brightwell. As an advocate for change the Client Operations Manager will identify opportunities to build or improve upon our product portfolio contributing to Brightwell’s growth strategy and ensuring excellent client satisfaction. What you’ll do: · Manage a portfolio of pension clients, acting as point of contact at a strategic and tactical level with senior client management members and other associated stakeholders, building strong client relationships. · Within Brightwell, work with the wider business functions to ensure all client requirements are met to the highest quality and supporting the senior management team to build and maintain client relationships. · Support the development of proposals and presenting these to new clients. Identify and develop opportunities for commercial growth and client service level enhancement. Supporting planning and implementation activities at a senior level. · Report key delivery successes and anticipating client concerns and managing client stakeholder expectations in consideration of operational performance fluctuations, changes in service delivery (including regulatory changes) and project work. Managing day-to-day communications proactively where appropriate, setting expectations for response turnaround to help ensure consistency of treatment across the client portfolio. · Develop and implement client retention strategies and account development in support of Brightwell’s strategic agenda for growth. · Oversee client reporting, working with the wider business to ensure reporting is provided to clients on schedule and support with presentations to clients. · Understand and leverage opportunities to create solutions that meet all stakeholder requirements · Act as a day-to-day contact for client enquiries, setting expectations for response turnaround and ensuring agreed targets are met This role would suit someone with: · A proven track record in developing and maintaining client relationships including senior stakeholder management. · A high level of commercial awareness with experience in the identification, development and implementation of products and services to meet emerging client needs · Experience in the sale of new products and services to existing and potential clients · The ability to build and maintain strategic partnerships with stakeholders · Strong influencing skills with the ability to communicate effectively at all levels within and external to the organisation · A positive and professional attitude · The ability to work to deadlines and manage workload appropriately · Experience of operating in a change environment · Experience of identifying and driving continuous improvement · Proven management experience in the pensions industry (desirable) Why Brightwell? As a Brightwell colleague, you will enjoy a competitive salary, hybrid work practices, professional development, career development, and a great benefits package including: · Annual performance bonus of up to 20%. · 25 days holiday (increasing to 30 with service) plus bank holidays. · A pension with 15-17% employer contributions (depending on age). · 8 x salary Life Insurance. · Generous family friendly policies, including up to 26 weeks full pay (maternity, adoption and paternity leave) · Free health assessments. · Health cash plan. · Professional study support. · Employee Assistance Programme and free Wellhub wellness network platform access. · Free parking. Building an inclusive work environment: Brightwell is committed to developing and maintaining an inclusive culture, ensuring that behaviours, working practices, and policies promote fair treatment and access to development opportunities for every colleague. We value the benefits a diverse workforce can bring and want Brightwell to be a place where all colleagues can thrive, feel that they belong, are valued, and contribute to our success. This is underpinned by Brightwell’s RISE corporate values: Responsible, Impactful, Supportive & Expert. Apply Now!

Interim HR Business Partner | 11-Month Maternity Cover | North & Midlands | Up to £65k + Car Allowance Are you an agile, "hands-on" HR professional who thrives in a fast-paced, multi-site environment where you can truly partner with senior leaders to drive performance and change? We are partnering with a leading, PE-backed market leader in the construction supply and hire sector to find a dynamic Interim HR Business Partner. This is an 11-month maternity cover starting in early June 2026, offering the chance to be a key player in a business undergoing a significant and exciting transformation. The Opportunity Supporting a workforce of approximately 1,600 people across two major divisions. You will be the "front-end" representative for HR across the Northwest and Northeast regions. This isn’t a desk-based HR role. It’s designed for a visible, relationship-driven HRBP who thrives on being out in the business to build trust, credibility and influence face-to-face across stakeholders at all levels. What You’ll Be Doing • Strategic HR Partner to Senior Leaders – Act as a trusted advisor and thought partner to leadership teams, shaping the people agenda, challenging thinking and aligning HR strategy to business growth and performance., • Driving Performance: Shifting the culture toward individual accountability by owning the monthly performance review cycle and coaching managers to hold their teams to account., • Training & Delivery: You’ll be delivering impactful workshops on coaching models, D&I, recruitment, and performance management., • Strategic Projects: You will take the lead on a critical Organisational Development (OD) project focused on reducing turnover, using data and insight to drive engagement., • Change Catalyst: Supporting the rollout of a refined three-year people plan and assisting leaders with OD business cases and structural changes. What We’re Looking For • Experience: Minimum of 5 years’ experience as an HR Business Partner within a fast-paced, multi-site, blue-collar, customer-facing environment., • Agility: You should be comfortable with less hierarchy and fewer "corporate templates," possessing the ability to design and deliver your own solutions., • Confidence: A natural communicator who can influence MDs and Regional Directors while remaining approachable to front-line staff., • Logistics: Ideally you will be based near the M6 or M1 corridors (Stafford, Manchester, Chester, Derby, or Sheffield) and be happy to travel 2–3 days per week across the North., • Availability: Ready to start by early June with no more than a one-month notice period. The Package • Salary: Up to £65,000 per annum., • Benefits: Car allowance and single private healthcare.