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Reservations Consultant – Birmingham, Fulham and Peterborough Job Title: Reservations Consultant. Role Purpose We are looking for Cruise AND Reservations Consultants that can deliver high-quality sales and service support to customers via inbound and outbound calls. The role includes handling new reservations as well as Manage My Booking enquiries, ensuring customers receive accurate advice, efficient booking management, and an excellent end-to-end travel experience while meeting individual and team sales targets. Key Responsibilities Customer Service & Call Handling • Answer inbound calls promptly, ensuring all service level agreements (SLAs) are consistently met., • Handle customer enquiries efficiently, professionally, and in line with company service standards., • Provide accurate general and destination-specific travel advice for worldwide and European travel products., • Deliver an exceptional customer experience on every interaction. Sales & Revenue Generation • Demonstrate a strong sales focus, identifying customer needs and converting enquiries into confirmed bookings., • Maximise sales potential on all calls by offering relevant ancillary products and services, including:, • Accommodation, • Car hire, • Transfers, • Tours and excursions, • Airport parking, • Seat selection, baggage, and cabin upgrades, • Meet or exceed individual sales, revenue, and commission targets., • Promote current campaigns, monthly incentives, and maintain a strong understanding of Rewards and other incentive programs. Manage My Booking & After-Sales Support • Handle Manage My Booking calls, including:, • Date and time changes, • Flight re-routing, • Upgrades and fare adjustments, • Cancellations and refunds (where applicable), • Ancillary additions (baggage, seats, meals, insurance, etc.), • Make booking amendments accurately within the GDS system, ensuring compliance with airline rules and fare conditions., • Resolve booking issues efficiently while maintaining customer satisfaction and retention. GDS & Administration • Create, amend, and manage bookings using Amadeus GDS., • Check and action Amadeus queues (Q’s) daily., • Organise and cost complex travel itineraries, ensuring all customer requirements are met., • Perform general administrative duties related to reservations and call handling., • Maintain accurate records and documentation in line with company procedures. Teamwork & Development • Work collaboratively as part of a high-performing call centre team., • Attend weekly staff meetings and general company meetings as required., • Maintain up-to-date product, destination, and airline knowledge by attending training sessions., • Adapt to changing business needs and support wider team objectives when required. Personal Requirements & Skills • Strong customer service focus with excellent communication skills (verbal and written)., • Proven ability to work under pressure in a fast-paced call centre environment., • Strong organisational and time-management skills., • Excellent worldwide destination and airline knowledge., • Strong computer literacy and confidence using reservation systems., • Sales-driven mindset with the ability to build rapport quickly., • Professional personal presentation., • Ability to work effectively both independently and as part of a team.

Join a market leading and award winning Tour Operator as a Cruise Reservations Consultant! If you're looking for a position offering a great work/life balance, this is the perfect opportunity as the role operates Mon - Sat 9am - 6pm on a rota basis.So, if you're an experienced Cruise Consultant who

Join our award-winning client as a Travel Sales Executive! Specialising in holidays for a dedicated market, our client takes their guests to all four corners of the globe and offers unique, hand-picked itineraries to European and Worldwide destinations, cruise holidays, city breaks, ski, golf, adve

55,000 - 65,000 per annum dependent on experience Risk Manager (Travel) Salary 55,000 to 65,000 per annum, dependent on experience Folkestone Hybrid Sagas Group Risk function exists to support the business in safeguarding our customers, our people, the company and its trusted reputation. We play a critical role in enabling sustainable growth by ensuring risks are well understood, appropriately managed, and aligned to our strategic ambitions. Our Travel Business spans Ocean and River Cruise, as well as Holidays including stays and touring, and as we continue to evolve and grow, we need to expand our second line Risk team. Reporting into the Head of Risk, youll partner closely with this dynamic and customer-focused part of the business. This is a highly visible and impactful role, offering the opportunity to influence decision-making at a senior level, shape risk practices within a complex and regulated environment, and contribute to delivering exceptional experiences for our customers. You will act as a key member of the Group Risk function, embedding a strong risk culture, providing independent challenge, and supporting the Travel business in taking informed, responsible risks in line with its appetite. This is an exciting opportunity for someone who combines strong technical risk expertise with a commercial mindset and a passion for the travel sector. This role requires you to be working from our Folkestone office a minimum of 3 times a week. We have designated office space for colleagues in our Travel business, allowing us to collaborate and share success as a function. There will also be ad hoc travel to our other sites in London, Crawley & Southampton. Role Responsibility As our Risk Manager you will act as a trusted risk business partner and advisor to the Travel business to support them in taking and managing risks responsibly to achieve their strategic objectives in line with their agreed risk appetite. Other accountabilities will include: Working with our Travel Business to ensure that colleagues across all leadership levels understand how we manage risks at Saga, and what is expected of them in respect of risk management. Supporting the annual refresh of the Risk Strategy and plan, and delivery of this for Saga Travel. Using your knowledge of the travel industry to support the business to regularly review their Risk and Control Self Assessments (RCSAs) and ensure internal control testing is undertaken effectively by the business. Oversee the quality of control testing, providing challenge and guidance where appropriate. Supporting the Travel Executive team to oversee and report on the effectiveness of their material controls under the requirements of Provision 29 of the UK Corporate Governance Code. Facilitating the cascade of Group risk appetite statements within Travel, ensuring they are tailored appropriately to enable the achievement of Travels strategic objectives. Monitor the management of risk within the appetites through reporting. Oversight of Travel incidents, providing an independent check and challenge to ensure the root cause is understood and appropriate actions are in place to prevent recurrence. Supporting development and maintenance of risk management policies, procedures, and guidelines to our expectations are clear for Travel, and consistent with the Group. Supporting managements understanding of the risk management system through facilitating training, informal discussion, online tools, policies and guidance documents. Preparing and presenting clear, concise risk reports and opinions to senior management and relevant stakeholders, highlighting key risk exposures, trends and mitigation activities. Ensuring risk reports ultimately provide value to management. Attending and participation in Exec risk committees and other governance fora where risk engagement is required. Providing robust challenge and insights on key projects, key risk exposures, emerging risk, trends, control effectiveness, lessons learnt on material incidents. Supporting the development and delivery of the 2nd Line assurance plan, completing your own risk-based assurance over Travels control environment. Providing appropriately pragmatic and commercial recommendations to manage and mitigate risk. The Ideal Candidate As our Risk Manager for the Travel business, you will bring a strong understanding of both the travel industry and risk management frameworks. Youll be confident in identifying, assessing and documenting risks and controls, undertaking control testing, and delivering clear, insightful risk reporting that supports effective decision-making. Whilst direct experience of risk management is desired, we welcome candidates with significant travel sector experience who can demonstrate strong stakeholder management and business partnering capability, building trusted relationships at all levels. If you have strong influencing, interpersonal and communication skills, and are less experienced in risk we have the capacity to upskill your risk management expertise. Other experience required: Lead International Safety Management (ISM) auditor qualification, or experience working towards this, is desirable, or Strong understanding of maritime regulation and knowledge of Package Travel Regulations (PTRs) is desirable. Qualified risk professional, or equivalent practical experience in a risk management role. Experience of third-party risk management and oversight. Knowledge of risk, compliance and quality assurance within travel or similarly regulated industries. Proven track record of working effectively with senior stakeholders on risk and control frameworks. Ability to operate successfully in a complex, matrixed organisation, balancing multiple priorities. Strong influencing skills, with the confidence to provide independent challenge where required. Excellent interpersonal and communication skills, with the ability to translate risk into meaningful business insight. Sound judgement, with the ability to exercise discretion and make decisions on matters of significance. Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special Package Description At Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that's why we have put together an amazing benefits package for all colleagues. BENEFITS AVAILABLE FOR THIS ROLE: • 25 days holiday + bank holidays, • Option to purchase additional leave - 5 extra days, • Pension scheme matched up to 10%, • Company performance related annual bonus - Up to 5%, • Life assurance policy on joining us, 4 x salary, • Wellbeing programme, • Colleague discounts including family discounts on cruises, holidays and insurance, • Range of reductions and offers from leading retailers, travel groups and entertainment companies, • Enhanced maternity and paternity leave, • Grandparents leave, • Income protection, • Access to Saga Academy, our bespoke learning platform About the Company Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.Job Reference: saga/TP/56250/3461

Unleash Your Leadership Potential Maintenance Manager Location: Birmingham Career Level: Senior Management Salary: £60,000 to £65,000 plus bonus, plus Car Scheme, plus health insurance The Opportunity Are you a high-impact leader who thrives at the intersection of strategy and action? Cruise Control Recruitment has been engaged to find a Maintenance Manager to spearhead maintenance operations at a premier manufacturing facility in Birmingham. How You’ll Make an Impact Are you the type of Maintenance Manager who loves working in a fast-paced manufacturing facility manufacturing high value products and who enjoys the full accountability for all Planned, Reactive and Project Maintenance related activity for the site? I am currently working with a global manufacturing company who are looking for a Maintenance Manager to lead a large multi-skilled team of engineers and who is motivational and driven to help them achieve total success Reporting to the Engineering Manager they are looking for an experienced person with experience from industrial or heavy engineering industries to take on the Maintenance Manager role, someone who has a hands on approach to management, who has strong technical abilities, backed up by robust leadership skills who can lead and develop a team of engineers with a varying level of experience What you will be doing: * Responsibility for managing the maintenance team including...

Mechanical Maintenance Engineer | Birmingham Salary: £52,000 + Overtime Shifts: Continentals (Other shifts available – apply to discuss) Are you a proactive engineer with a "right first time" mindset? Due to significant site expansion, a leading international manufacturing giant is looking for several Mechanical Maintenance Engineers to join their Birmingham-based team. This is a high-impact role within a heavy industry environment where your expertise in CNC equipment, hydraulics, and pneumatics will directly contribute to the site's continued growth and efficiency. The Role Working within a culture of continuous improvement, you will be a key player in the development and upkeep of both new and established machinery. This is a varied, hands-on role based on the shop floor, encompassing preventative, corrective, and reactive maintenance. Key Responsibilities: * Perform routine and non-routine maintenance across the plant and facilities. * Maintain a wide range of mechanical equipment, including Manual Lathes, Millers, Planers, and Bar Peelers. * Troubleshoot and repair complex Hydraulic and Pneumatic systems. * Participate in root cause analysis and problem-solving to drive long-term reliability. * Collaborate with production teams to minimize downtime and enhance productivity. * Ensure strict adherence to health, safety, and environmental standards. What We Are Looking...

Cruise Control Recruitment Ltd is seeking a Mechanical Maintenance Engineer based in Tyseley, Birmingham, offering a competitive salary of £52,000 plus overtime.

Are you a passionate cruise expert with strong leadership skills and a talent for developing others? As a Cruise Sales Team Lead, you'll work from home supporting and training a team of Cruise Sales Agents, helping them build product knowledge, improve sales performance, and deliver exceptional crui

Are you passionate about travel and eager to help clients plan their dream cruise holidays? As a Cruise Sales Consultant, you'll work from home, providing exceptional customer service and expert advice on. My Kind of Cruise is now an established online business, growing quickly with ambitious plans

Disney Cruise Line - The Walt Disney Company is seeking a Senior Antipiracy Analyst for its Antipiracy Operations team in London.

City Experiences in Greater London is seeking a Customer Service Supervisor for a permanent contract.The role requires excellent customer service, supervision of cabin crew, and strong sales skills.The ideal candidate will have experience in a customer-facing role, demonstrated leadership abilities,

Are you passionate about bringing characters and worlds to life through expert modeling? Join ILM as a Modeler and contribute to the creation of groundbreaking CG creatures, hard-surface models, and production assets.We’re looking for a skilled artist with a deep understanding of anatomy, form, fu

A leading cruise line is seeking a Fitness Instructor to join their team on board.

The Technical Planning Manager is an engineering position within Disney Cruise Line’s Marine & Technical Operations Department and plays a key role supporting the engineering, maintenance, and ongoing improvement of the cruise fleet. The position is based in the Disney Cruise Line offices in Hamme

A leading cruise line is looking for a Guest Relations Manager to ensure high-quality guest services aboard their vessels.

A leading global cruise company in Greater London is seeking a Head of Procurement – New Building to coordinate procurement activities across the MSC Cruise Division.

Consortio RG Ltd is seeking a skilled Vessel Manager to oversee the operations of a luxury cruise fleet.

A leading animation company located in Greater London is seeking a skilled Modeler to create advanced CG creatures and assets.You will join a creative team, utilizing tools such as Maya and Zbrush to deliver photorealistic models that integrate seamlessly into production.Collaboration with various d

A growing travel company near Reading seeks experienced Luxury Travel Consultants to join their sales team.If you have a passion for luxury travel and at least 12 months’ experience, this is your chance to shine.With a starting salary of £25,400 and potential earnings up to £35,000 pa, you’ll

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences.From humble beginnings as a cartoon studio in the 19

Group is seeking a Spa Therapist for their vessels, Hebridean Sky and Island Sky.The ideal candidate will have experience working at sea, possess valid STCW certificates, and hold a Seaman's Book.This role requires providing high-quality spa treatments and excellent customer service to guests onboar

Industrial Light & Magic (ILM) London is looking for talented VFX Animators (All Levels) to join our team and help us push the boundaries of storytelling.If you have a passion for bringing high-quality characters, creatures, and objects to life on the big screen, we want to hear from you.At ILM, you

Consortio RG Ltd is looking for a Technical Superintendent to oversee the technical performance and compliance of vessels in the United Kingdom.The role involves managing maintenance operations, ensuring safety and efficiency, and collaborating with both onboard teams and shore-based personnel.Candi

A leading entertainment company is seeking a skilled FX Technical Director to create photorealistic effects for film and animation.The ideal candidate has proven VFX experience, excels in technical problem-solving, and thrives in a collaborative team environment.This hybrid role involves a minimum o

Previousretail/sales leadership experiencewith accountability of whole storemanagementor managing within a complex matrixed, multi brand environmentis essential; international or cruise experience is welcomed but notrequired. Store Manager – Cruise Retail – Take Home Pay/ Net payc. The cruise in

Disney Entertainment & ESPN Product & Technology (DEE P&T) brings together the best-in-class product, technology, and commercialization teams to drive the global operations for the Company’s content engines.DEEP&T manages the P&L, distribution, network, engineering operations, sales, advertising,

An award-winning tour operator in Greater London is seeking a passionate Cruise Sales Consultant to manage client portfolios and create bespoke cruise itineraries. The ideal candidate will have sales experience in cruise products and the ability to deliver exceptional customer service.

Disney Cruise Line is seeking a Guest Services Manager in the UK.

A growing travel media company is seeking a Cruise Commercial Manager to drive sales through partnerships and sponsorships across Cruise Trade News and the Cruise Challenge events.

Cruise Ambassador Mandarin Speaking for MSC Cruises. According to performance skills assessment and if all relevant skills are acquired, the Cruise Ambassador will be given the possibility to pursue a career path towards eventually becoming an Head Cruise Ambassador or a Master of Ceremonies. Ships

A global entertainment company based in the UK is seeking a Senior Manager, Marine & Technical to oversee the technical design and development of cruise ships. The ideal candidate will have extensive cruise industry experience and a Bachelor's degree in Marine Engineering or a related field.

The ideal candidate must have significant experience in the expedition cruise sector, necessary certifications including STCW and CoC A-II/2, and strong leadership capabilities.

Carnival UK (P&O Cruises & Cunard) is seeking a Doctor to join their medical team on board.

A leading entertainment company in Greater London is seeking a candidate for a financial management role.You will analyze data, prepare financial communications, and collaborate with budget owners across multiple geographies.The ideal candidate has a proven track record in commercial support, excell

Group seeks a 2nd Engineer for Silversea Cruises to ensure the safe operation and maintenance of engine room machinery.

Are you a creative visionary with a passion for bringing CG creatures and environments to life? Join ILM as a Texture Artist and become part of a team that defines excellence in the visual effects industry.We're seeking an artist who embodies our collaborative spirit and creative ambition to create

A leading luxury cruise line is seeking a 3rd Engineer to join its engine department.

This team supports the sales and marketing businesses for Disneyland Paris, Walt Disney World, Disney Cruise Line and National Geographic Expeditions across the Europe, Middle East and African (EMEA) region.

A leading maritime services company is looking for a Staff Chief Engineer for the cruise vessel Magellan Explorer, set to embark in mid-June 2026.

The Disney Advertising portfolio covers world leading brands within The Walt Disney Company's entertainment segment and related film, television, and streaming businesses.This includes familyfavoritesDisney, Pixar, Marvel, & Lucasfilm, general entertainment networks ABC, Star, & FX, sports leader ES

MSC Cruises is seeking an Architect Manager in Greater London to lead the interior and exterior design development of vessels. Candidates should have at least 8 years of experience in architectural development, preferably within the cruise industry, and a degree in architecture or interior design wi

A leading cruise retail company is looking for a Store Manager to lead teams and enhance guest experiences onboard.

HX Expeditions, based in London, is seeking a Technical Superintendent to ensure the safety and compliance of ship operations.The Technical Superintendent will manage vessel maintenance, collaborate with ship crews, and uphold environmental compliance.Join a passionate team at the forefront of susta

Consortio is thrilled to announce an exciting collaboration with a premier luxury cruise line, renowned for delivering unparalleled guest experiences on the high seas. We are seeking a highly skilled Vessel Manager to oversee the operations and management of our partner’s cruise fleet. Your expert

A leading entertainment company in Greater London seeks a Senior Data & Analytics Engineer to manage the entire lifecycle of data systems, promoting data literacy across the organization.This role offers the chance to work closely with various stakeholders to ensure data quality and compliance.The i

A world-leading cruise operator is seeking a skilled Senior Ship Manager to oversee the operational and financial management of its fleet based near London. Ideal candidates will have extensive experience in ship management and a background as a Senior Cruise Ship Engineer.

A leading cruise line is seeking a Butcher to deliver high-quality meat and fish preparation for guests and crew. This position offers unique opportunities within the cruise industry and contributes directly to guest satisfaction aboard the vessels.