Customer analyst jobs in United Kingdom - Page 3

Graduate Programme Overview If you're a recent graduate or soon-to-be graduate join us and unlock a world of carefully curated experiences, knowledge and connections to shape your career. Along the way, you can expect all the training and support you need to make your mark on the world. To put it simply, we'll empower you to help determine how we do things and where we go next. Our graduates are a vital part of our success and we welcome applications from people from all walks of life. Whoever you are and wherever you want to join us, if you're curious, creative and ambitious, this is a world in which you can truly belong. Why the Sales, Trading and Structuring Graduate Programme? Barclays makes markets in nearly all major asset classes, providing sophisticated, timely solutions to our clients. Our Sales & Trading team works in a fast-paced, dynamic and exciting environment, quickly processing information and anticipating market trends to help clients make their next move. Over your time as an analyst, you'll develop a solid understanding of the global markets while building your communication, quantitative and analytical skills. After intensive initial training, you will start your career as a salesperson or a trader on a specific desk in one of our business areas, including: Client Capital Management, Client Strategy, Commodities, Credit, eFICC Trading, Equities, Equity Financing, Foreign Exchange, Municipals, Rates, Structuring and Securitised Products. As a Sales analyst, you'll start by supporting your colleagues before taking on your own set of clients. You may: • Analyse and develop solutions to clients' needs, • Monitor markets and formulate trade ideas, • Perform various analysis on fundamental and technical data, • Attend client meetings or calls with traders, salespeople and research colleagues As a Trading analyst, you may: • Monitor markets and generate trade ideas, • Participate in pricing products, • Help out with daily tasks such as trade reporting or P&L analysis, • Assist with managing risk of the team's trading books 1-2 year targeted, fast-track programme focused on developing specialist technical expertise. Markets at Barclays Markets is the financial barometer of world events at Barclays. So every day is different and it's a challenging, fascinating place to build a career. We help institutional investors to identify market opportunities, manage risk and generate returns for their portfolios. Our teams provide market insights, execution services and tailored risk management and financing solutions to our clients; we help them protect their capital and make the most of their assets. As one of the largest investment banks in the world, we offer a full range of products and services across every type of investment market. Who we're looking for To be considered for this programme, you must be motivated and curious with a degree or expected degree in any area. Ideally, you will have an interest in business and finance, a good work ethic and be keen to learn and develop a technical skill set. This role is regulated by the FCA. Barclays will accept applications from candidates who require visa sponsorship to work in the UK. Working in London If you love the buzz of city life, our global HQ is the place to be. Our London hub is in Canary Wharf, at the heart of London's financial district. Here, you won't just be perfectly placed to explore the nation's capital; you'll be in a place where you can explore all the many functions and opportunities of a global financial giant. And if you're technically minded, you'll get more from your tech career by collaborating with other brilliant minds on game-changing innovations that are redefining the future of finance. Purpose of the role To participate in the day-to-day activities of the markets division providing insights and expertise that help senior colleagues make informed decisions, develop new products and services, and identify new market opportunities. Accountabilities • Execution of small research projects, research to support strategic decision making, preparation of presentations and reports to communicate research findings, collaboration with senior management to implement research findings for the global markets division., • Collaboration with cross-functional teams to support business initiatives., • Participation in training and development programmes to enhance skills and knowledge., • Identification of opportunities, development of business cases, management of the deployment and launch of new products and services for the global markets division., • Management of client relationships and provision of customer service support to clients and customers, under steadily decreasing supervision, responding to questions about products and services, processing of transactions., • Management of the development and implementation of financial models and strategies that support in decision making in the global markets division., • Will have an impact on the work of related teams within the area., • Partner with other functions and business areas., • Takes responsibility for end results of a team's operational processing and activities., • Escalate breaches of policies / procedures appropriately., • Take responsibility for embedding new policies/ procedures adopted due to risk mitigation., • Advise and influence decision making within own area of expertise., • Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your workand areas of responsibility in line with relevant rules, regulation and codes of conduct., • Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function., • Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function., • Make evaluative judgements based on the analysis of factual information, paying attention to detail., • Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents., • Guide and persuade team members and communicate complex / sensitive information.

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First. Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail - one of the world's most competitive markets, with a deluge of multi-dimensional data - dunnhumby today enables businesses all over the world, across industries, to be Customer First. dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro. We're looking for a Senior Security Operations Analyst who expects more from their career. It's a chance to extend and improve dunnhumby's InfoSec Team. It's an opportunity to work with a market-leading business to explore new opportunities for us and influence global retailers. You maintain a strong understanding of Tools, Tactics and Procedures (TTP's) used in advanced threats, continuous monitoring, incident response, know how to detect and monitor for these threats, as well as how to mitigate them. We want to find the best candidates for the role, so the following list should be viewed as a list of desired experience for the role, but not all are mandatory. You will have strong understanding of as many of the following areas as possible, and be able to demonstrate it: • Security Detection and Monitoring, • Anti-Malware / XDR Software (Carbon Black, Microsoft Defender XDR, FireEye, CrowdStrike), • Extensive Kusto Query Language (KQL) capabilities, • Cloud Security (Microsoft Azure and Google Cloud Platform (GCP)), • Kubernetes (K8s), • Container Technologies (Docker), • Detection as Code / Configuration as Code / Infrastructure as Code (IaC), • Incident Response (including Incident Coordination, Communication and Report Writing), • Detection Engineering, • Threat Hunting and Threat Intelligence (MITRE ATT&CK), • Security Automation (SOAR) / Hyper automation It would help if you had experience with the following:, • Zero Trust Network Architecture (ZTNA), • Penetration Testing, • Malware Analysis (Static and Dynamic), • SIEM tools (Microsoft Sentinel, Splunk, ELK, Google Chronicle / SecOps SIEM), • Vulnerability Management (Qualys, Nessus, Nexpose), • Intrusion Detection/Prevention Systems (IDS/IPS) (Suricata, Snort, Bro, Cisco, Palo Alto), • Web Proxies (Bluecoat, Zscaler, Squid, Cisco/OpenDNS Umbrella), • Networking & Firewalls (CloudFlare, GCP VPC/Firewalls, Azure Conditional access, GCP Load Balancers, Palo Alto, etc), • Programming/Scripting (Python, Bash, PowerShell or other languages) What you can expect from us We won't just meet your expectations. We'll defy them. So you'll enjoy the comprehensive rewards package you'd expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off. You'll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn. And we don't just talk about diversity and inclusion. We live it every day - with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you. Our approach to Flexible Working At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work. We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process. For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)

Explore the world of Barclays as a Summer Intern Spend 10 weeks diving into real projects, gaining hands-on experience, and shaping your future. You'll receive full support, take on meaningful responsibilities, and build lasting connections-all while discovering what makes our culture unique. If you're in your penultimate year and ready to grow, learn, and make an impact, this is your opportunity to belong and thrive. Why the Operations Internship programme? At Barclays, every moment is a chance to make a difference. Whether it's helping a couple secure their first mortgage, enabling a family holiday through a credit card, or supporting a university's transformation with new accommodation and sports facilities - our work touches lives in real time, every day. Behind this constant flow of activity across investment, corporate, and retail banking is a powerhouse: our Operations team. They ensure payments are processed, credit card systems run smoothly, and trades and transactions - from equities to debt financing - are executed with precision and speed. In short, they're the heartbeat of the bank. As part of this programme, you'll become a vital part of that rhythm. You'll build a strong foundation in Operations, contribute to strategic initiatives, and help us deliver exceptional service - the right way, every time. To be considered for this opportunity, you must be in your penultimate or final year of university. You'll also bring a customer-first mindset and a natural curiosity for what's next. You're quick to adapt, eager to explore new technologies, and always on the lookout for smarter ways to work. Tech-savvy and insight-driven, you know how to turn complex data into clear, compelling stories - and you're just as comfortable sharing those insights with stakeholders across the business. If you're someone who challenges the status quo and thrives on innovation, you'll fit right in. The location for this role is indicated in the job title, and you will be based at that location. If you are successful in receiving a return offer to our graduate programme, your location will be the same as it was during your internship. Applicants for this position will need the legal right to work in the UK on a full time basis from June 2026 to August 2026. This is not a role which we can offer sponsorship for at this time. If you secure a place on our Internship Programme, and this subsequently leads to you receiving an offer for our Graduate Programme, the 2027 Graduate Programme is not one which we can offer sponsorship for at this time. Accordingly, to participate in the Graduate Programme, you would require having the legal right to work full time for the duration of that Programme (i.e. August 2027 to August 2029). Working In London If you love the buzz of city life, our global HQ is the place to be. Our London hub is in Canary Wharf, at the heart of London's financial district. Here, you won't just be perfectly placed to explore the nation's capital; you'll be in a place where you can explore all the many functions and opportunities of a global financial giant. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, protected veteran status, genetic information, or any other basis protected by law. Purpose of the role To support the day-to-day operations of the operations business division providing insights and expertise that help more senior colleagues make informed decisions, develop new products and services, and identify new market opportunities Accountabilities • Performance of KYC tasks while following standard procedures related to Client Due Diligence and AML policies., • Monitoring of real time transaction flow, trade updates and exception queues to ensure timely and accurate trade representation across systems., • Address incident, problem and change management issues to improve services across the bank., • Provision of support to continuous improvement of the operational process and the development of best practices; coming up with ways to improve systems and processes., • Provision of support for cleared derivatives, performing perform daily reconciliation of related fees undertake a range of complex customer and product related processing activities., • To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement., • Requires in-depth technical knowledge and experience in their assigned area of expertise, • Thorough understanding of the underlying principles and concepts within the area of expertise, • They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources., • If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others., • OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate., • Will have an impact on the work of related teams within the area., • Partner with other functions and business areas., • Takes responsibility for end results of a team's operational processing and activities., • Escalate breaches of policies / procedure appropriately., • Take responsibility for embedding new policies/ procedures adopted due to risk mitigation., • Advise and influence decision making within own area of expertise., • Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your workand areas of responsibility in line with relevant rules, regulation and codes of conduct., • Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function., • Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function., • Make evaluative judgements based on the analysis of factual information, paying attention to detail., • Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents., • Guide and persuade team members and communicate complex / sensitive information.

Explore the world of Barclays as a Summer Intern Spend 10 weeks diving into real projects, gaining hands-on experience, and shaping your future. You'll receive full support, take on meaningful responsibilities, and build lasting connections-all while discovering what makes our culture unique. If you're in your penultimate year and ready to grow, learn, and make an impact, this is your opportunity to belong and thrive. Why the Cyber & Security Internship programme? The Chief Security Office is all about keeping the bank, its clients, customers and colleagues safe. We're here to protect the organisation from both external and internal threats, and every day presents new challenges. This is an exciting place to be: hackers constantly attempt to find new ways to threaten our security, and we never rest in learning new ways to prevent them. And those threats don't just come from viruses and fraudsters. Our work also touches on issues such as terrorism, world events, and the impact of economic turbulence. As the world around us changes, we have to be prepared and ready to respond. All of which will make your work with us endlessly interesting and deeply significant. The Cyber & Security teams within our Chief Security Office range from Cyber & Physical Security to Resilience, Crisis Management, Security Operations and Intelligence and more. Everyone is focused on defending the bank. That might mean playing a proactive role, such as researching potential threats from hackers. Or it might mean a reactive role, such as responding to incidents that might challenge our security. Whatever your focus, you'll partner with teams across the bank to minimise disruption and make sure that any affected services can recover quickly. We're one of the strongest banks for Cyber Security, and this is your opportunity to learn from the best. To be considered for this opportunity, you must be in your penultimate or final year of university. You'll also bring a keen interest - or hands-on experience - in Cybersecurity or a technology-related field. Whether you're passionate about protecting systems or exploring the latest in tech innovation, you're excited to be part of a space where digital resilience meets cutting-edge thinking. The location for this role is indicated in the job title, and you will be based at that location. If you are successful in receiving a return offer to our graduate programme, your location will be the same as it was during your internship. Applicants for this position will need the legal right to work in the UK on a full time basis from June 2026 to August 2026. This is not a role which we can offer sponsorship for at this time. If you secure a place on our Internship Programme, and this subsequently leads to you receiving an offer for our Graduate Programme, the 2027 Graduate Programme is not one which we can offer sponsorship for at this time. Accordingly, to participate in the Graduate Programme, you would require having the legal right to work full time for the duration of that Programme (i.e. August 2027 to August 2029). Working In London If you love the buzz of city life, our global HQ is the place to be. Our London hub is in Canary Wharf, at the heart of London's financial district. Here, you won't just be perfectly placed to explore the nation's capital; you'll be in a place where you can explore all the many functions and opportunities of a global financial giant. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, protected veteran status, genetic information, or any other basis protected by law. Purpose of the role To support the day-to-day operations of the Chief Security Office, providing insights and expertise that help support the vision and mission of the business area. Accountabilities • Collaboration with experts across teams to help reduce risk, protect our customer and clients, and provide a world class service for our business., • Identification of opportunities for us to improve and maximise agility and develop an agile and intelligence led approach to security delivery., • Collaboration with cross-functional teams to support business projects and initiatives., • To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement., • Requires in-depth technical knowledge and experience in their assigned area of expertise, • Thorough understanding of the underlying principles and concepts within the area of expertise, • They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources., • If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others., • OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate., • Will have an impact on the work of related teams within the area., • Partner with other functions and business areas., • Takes responsibility for end results of a team's operational processing and activities., • Escalate breaches of policies / procedure appropriately., • Take responsibility for embedding new policies/ procedures adopted due to risk mitigation., • Advise and influence decision making within own area of expertise., • Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your workand areas of responsibility in line with relevant rules, regulation and codes of conduct., • Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function., • Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function., • Make evaluative judgements based on the analysis of factual information, paying attention to detail., • Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents., • Guide and persuade team members and communicate complex / sensitive information.

Explore the world of Barclays as a Summer Intern Spend 10 weeks diving into real projects, gaining hands-on experience, and shaping your future. You'll receive full support, take on meaningful responsibilities, and build lasting connections-all while discovering what makes our culture unique. If you're in your penultimate year and ready to grow, learn, and make an impact, this is your opportunity to belong and thrive. Why the Human Resources Internship programme? Barclays is a people-focused organisation, and Human Resources (HR) is the team that makes sure all our 100,000 employees have the opportunity to grow, develop and get the most from their careers. As a global function within the bank, HR is dedicated to making Barclays a great place to work by placing colleague experience at the heart of everything we do. As part of HR, you'll be at the heart of our business success. Whether you're recruiting top talent, promoting an inclusive culture or making sure our rewards are fair, imaginative and motivating, your work will have a real impact. You might use data on our workforce and business to make informed decisions about HR products and services, or design and implement policies to support our colleagues. You could be driving the key milestones of the employee journey, such as performance management and promotions. Throughout, you'll have opportunities to learn from experts, work across geographic and divisional boundaries, and contribute to policies that influence the financial services industry as a whole. To be considered for this opportunity, you must be in your penultimate or final year of university. Ideally, you'll also bring strong problem-solving skills and a genuine passion for building relationships-qualities that help you thrive in dynamic, team-driven environments. The location for this role is indicated in the job title, and you will be based at that location. If you are successful in receiving a return offer to our graduate programme, your location will be the same as it was during your internship. Applicants for this position will need the legal right to work in the UK on a full time basis from June 2026 to August 2026. This is not a role which we can offer sponsorship for at this time. If you secure a place on our Internship Programme, and this subsequently leads to you receiving an offer for our Graduate Programme, the 2027 Graduate Programme is not one which we can offer sponsorship for at this time. Accordingly, to participate in the Graduate Programme, you would require having the legal right to work full time for the duration of that Programme (i.e. August 2027 to August 2029). Working In London If you love the buzz of city life, our global HQ is the place to be. Our London hub is in Canary Wharf, at the heart of London's financial district. Here, you won't just be perfectly placed to explore the nation's capital; you'll be in a place where you can explore all the many functions and opportunities of a global financial giant. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, protected veteran status, genetic information, or any other basis protected by law. Purpose of the role To support the day-to-day operations of the human resources division through Provision of insights and expertise that help more senior colleagues make informed decisions. Also support the development of new products and services in addition to identification of new market opportunities. Accountabilities • Execution of small research projects to support strategic decision making, preparation of presentations and reports to communicate research findings, collaboration with relevant leaders to implement research findings., • Collaboration with cross-functional teams to support business initiatives., • Participation in training and development programs to enhance skills and knowledge., • Participation in the identification of opportunities, development of business cases and the deployment and launch of new products and services for human resources., • Management of client relationships and provision of customer service support to clients and customers responding to questions about products and services, processing of transactions, and resolution of customer complaints., • Management of the development and implementation of financial models and strategies that support in decision making for human resources., • To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement., • Requires in-depth technical knowledge and experience in their assigned area of expertise., • Thorough understanding of the underlying principles and concepts within the area of expertise., • They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources., • If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others., • OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate., • Will have an impact on the work of related teams within the area., • Partner with other functions and business areas., • Takes responsibility for end results of a team's operational processing and activities., • Escalate breaches of policies / procedure appropriately., • Take responsibility for embedding new policies/ procedures adopted due to risk mitigation., • Advise and influence decision making within own area of expertise., • Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your workand areas of responsibility in line with relevant rules, regulation and codes of conduct., • Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function., • Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function., • Make evaluative judgements based on the analysis of factual information, paying attention to detail., • Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents., • Guide and persuade team members and communicate complex / sensitive information.

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First. Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail - one of the world's most competitive markets, with a deluge of multi-dimensional data - dunnhumby today enables businesses all over the world, across industries, to be Customer First. dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro. We're looking for a Security Operations Analyst who expects more from their career. It's a chance to extend and improve dunnhumby's InfoSec Team. It's an opportunity to work with a market-leading business to explore new opportunities for us and influence global retailers. You maintain a strong understanding of Tools, Tactics and Procedures (TTP's) used in advanced threats, continuous monitoring, incident response, know how to detect and monitor for these threats, as well as how to mitigate them. We want to find the best candidates for the role, so the following list should be viewed as a list of desired experience for the role, but not all are mandatory. You will have strong understanding of as many of the following areas as possible, and be able to demonstrate it: • Security Detection and Monitoring, • Incident Response, • Detection Engineering, • Malware Analysis (Static and Dynamic), • Threat Hunting and Threat Intelligence (MITRE ATT&CK), • Cloud Security, • Penetration Testing, • SIEM tools (Microsoft Sentinel, Splunk, ELK, Siemplify), • Vulnerability Management (Qualys, Nessus, Nexpose), • Anti-Malware / EDR Software (Carbon Black, Microsoft Defender ATP, FireEye, CrowdStrike), • Intrusion Detection/Prevention Systems (IDS/IPS) (Suricata, Snort, Bro, Cisco, Palo Alto), • Web Proxies (Bluecoat, Zscaler, Squid, Cisco/OpenDNS Umbrella), • Networking & Firewalls (Cisco, Palo Alto, Checkpoint), • Programming (Python, or other languages) What you can expect from us We won't just meet your expectations. We'll defy them. So you'll enjoy the comprehensive rewards package you'd expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off. You'll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn. And we don't just talk about diversity and inclusion. We live it every day - with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you. Our approach to Flexible Working At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work. We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process. For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)

Explore the world of Barclays as a Summer Intern Spend 10 weeks diving into real projects, gaining hands-on experience, and shaping your future. You'll receive full support, take on meaningful responsibilities, and build lasting connections-all while discovering what makes our culture unique. If you're in your penultimate year and ready to grow, learn, and make an impact, this is your opportunity to belong and thrive. Why the Compliance Internship programme? As one of the world's largest and most respected full-service banks, Barclays has a huge responsibility, to millions of people, to do the right thing. That's why the work we do in Compliance really matters. A broad-ranging, multi-disciplinary function, Compliance oversees the way Barclays does business. This means satisfying the ever-evolving demands of the banking regulators, as well as maintaining our own standards and codes of conduct and protecting our reputation in the world. Compliance is essential to every business, every function, every team and every location. That gives us a broad understanding of the global business: we see the big picture, and we touch on every facet of the bank's operations. This is your chance to be part of a positive, proactive team doing fascinating, challenging and rewarding work of great importance - and huge variety. Compliance people research and investigate. We gather, study and analyse complex data from a wide range of sources. We follow leads, identify risks, evaluate threats and predict trends that will define the future. We're involved in surveillance and control, product design and implementation. We are trusted, influential advisers in every area of our global business - simply put, without Compliance, Barclays could not operate. To be considered for this opportunity, you must be in your penultimate or final year of university. You'll also have a genuine passion for Compliance and an enthusiastic mindset will empower you to thrive and make an impact-regardless of your role. Combine that with a customer-first attitude, adaptability, and a hunger to learn new technologies, and you'll be well-positioned to drive meaningful results. The location for this role is indicated in the job title, and you will be based at that location. If you are successful in receiving a return offer to our graduate programme, your location will be the same as it was during your internship. Applicants for this position will need the legal right to work in the UK on a full time basis from June 2026 to August 2026. This is not a role which we can offer sponsorship for at this time. If you secure a place on our Internship Programme, and this subsequently leads to you receiving an offer for our Graduate Programme, the 2027 Graduate Programme is not one which we can offer sponsorship for at this time. Accordingly, to participate in the Graduate Programme, you would require having the legal right to work full time for the duration of that Programme (i.e. August 2027 to August 2029). Working In London If you love the buzz of city life, our global HQ is the place to be. Our London hub is in Canary Wharf, at the heart of London's financial district. Here, you won't just be perfectly placed to explore the nation's capital; you'll be in a place where you can explore all the many functions and opportunities of a global financial giant. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, protected veteran status, genetic information, or any other basis protected by law. Purpose of the role To gain experience of risk management skills, knowledge, and capabilities to deliver a broad range of compliance services to businesses and functions. Accountabilities • Guiding the business' adherence to the Compliance risk management framework., • Advisory services to colleagues about regulation related to specific products and services., • Utilisation of data and analytics to proactively monitor and influence the business Compliance risk landscape., • Development of Compliance risk insight and understanding, including Laws, Rules and Regulations, Financial Crime and Conduct., • To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement., • Requires in-depth technical knowledge and experience in their assigned area of expertise, • Thorough understanding of the underlying principles and concepts within the area of expertise, • They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources., • If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others., • OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate., • Will have an impact on the work of related teams within the area., • Partner with other functions and business areas., • Takes responsibility for end results of a team's operational processing and activities., • Escalate breaches of policies / procedure appropriately., • Take responsibility for embedding new policies/ procedures adopted due to risk mitigation., • Advise and influence decision making within own area of expertise., • Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your workand areas of responsibility in line with relevant rules, regulation and codes of conduct., • Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function., • Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function., • Make evaluative judgements based on the analysis of factual information, paying attention to detail., • Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents., • Guide and persuade team members and communicate complex / sensitive information.

Explore the world of Barclays as a Summer Intern Spend 10 weeks diving into real projects, gaining hands-on experience, and shaping your future. You'll receive full support, take on meaningful responsibilities, and build lasting connections-all while discovering what makes our culture unique. If you're in your penultimate year and ready to grow, learn, and make an impact, this is your opportunity to belong and thrive. Why the Retail Banking Internship programme? Retail Banking at Barclays delivers tailored financial experiences across savings, investments, mortgages, credit cards, insurance, and digital banking. We support customers through key life moments with Specialist Customer Care-offering expert help with fraud, bereavement, and complex financial needs. We also empower over a million small and medium businesses through Business Banking, providing more than just funding-offering tools, guidance, and lasting partnerships. Our focus is on deeply understanding customer needs to design seamless, connected journeys. With teams spanning customer care, product development, and technology, we're shaping the future of banking by delivering outstanding service, innovative solutions, and meaningful financial support. At Barclays, you'll be empowered to grow, connect, and make an impact. Our supportive culture helps you build strong relationships with peers and leaders while gaining real-world experience. You'll take part in tailored training, connect with mentors, expand your network, receive valuable feedback, and give back through volunteering. Make your mark-and this could be the start of an exceptional career. To be considered for this opportunity, you must be in your penultimate or final year of university. You'll also bring enthusiasm, drive, and a sharp eye for spotting opportunities and solving problems-an ambitious, solutions-focused mindset that puts clients first. The location for this role is indicated in the job title, and you will be based at that location. If you are successful in receiving a return offer to our graduate programme, your location will be the same as it was during your internship. Applicants for this position will need the legal right to work in the UK on a full time basis from June 2026 to August 2026. This is not a role which we can offer sponsorship for at this time. If you secure a place on our Internship Programme, and this subsequently leads to you receiving an offer for our Graduate Programme, the 2027 Graduate Programme is not one which we can offer sponsorship for at this time. Accordingly, to participate in the Graduate Programme, you would require having the legal right to work full time for the duration of that Programme (i.e. August 2027 to August 2029). Working In London If you love the buzz of city life, our global HQ is the place to be. Our London hub is in Canary Wharf, at the heart of London's financial district. Here, you won't just be perfectly placed to explore the nation's capital; you'll be in a place where you can explore all the many functions and opportunities of a global financial giant. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, protected veteran status, genetic information, or any other basis protected by law. Purpose of the role To participate in the day-to-day activities of the retail banking division providing insights and expertise that help senior colleagues make informed decisions, develop new products and services, and identify new market opportunities Accountabilities • Execution of small research projects, research to support strategic decision making, preparation of presentations and reports to communicate research findings, collaboration with senior management to implement research findings for retail banking., • Collaboration with cross-functional teams to support business initiatives., • Participation in training and development programs to enhance skills and knowledge., • Identification of opportunities, development of business cases, management of the deployment and launch of new products and services for retail banking., • Management of client relationships and provision of customer service support to clients and customers, under steadily decreasing supervision, responding to questions about products and services, processing of transactions, and resolution of customer complaints., • Management of the development and implementation of financial models and strategies that support in decision making for retail banking., • To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement., • Requires in-depth technical knowledge and experience in their assigned area of expertise, • Thorough understanding of the underlying principles and concepts within the area of expertise, • They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources., • If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others., • OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate., • Will have an impact on the work of related teams within the area., • Partner with other functions and business areas., • Takes responsibility for end results of a team's operational processing and activities., • Escalate breaches of policies / procedure appropriately., • Take responsibility for embedding new policies/ procedures adopted due to risk mitigation., • Advise and influence decision making within own area of expertise., • Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your workand areas of responsibility in line with relevant rules, regulation and codes of conduct., • Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function., • Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function., • Make evaluative judgements based on the analysis of factual information, paying attention to detail., • Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents., • Guide and persuade team members and communicate complex / sensitive information.

Job Title: Business Analyst ( FHIR and HL7 standards within healthcare domain) Location: Remote, Occasional visits Duration: 6months+ 400GBP/Day Inside IR35 Job Description The customer has emphasized the need for expertise in FHIR and HL7 standards within the healthcare domain in addition to the specific requirements below. Key Responsibilities • Requirements Gathering & Analysis, • Ability to elicit, document, and analyse business and technical requirements from stakeholders., • System Integration Knowledge, • Understanding of APIs, middleware, data flows, and how systems communicate across platforms., • Data Mapping & Transformation, • Skill in identifying how data moves between systems and ensuring accurate mapping and formatting., • Process Modelling, • Creating visual models of workflows, data flows, and system interactions to clarify integration points., • Technical Documentation, • Writing clear specs for developers, including integration requirements, data schemas, and interface contracts., • Stakeholder Management, • Navigating between business users, developers, architects, and vendors to align expectations and priorities., • Agile & Scrum Methodologies, • Familiarity with iterative development, user stories, sprint planning, and backlog grooming., • Testing & Validation Support, • Assisting in integration testing, defining test cases, and validating data accuracy across systems., • Proficiency in Integration Tools, • Experience with MuleSoft. Priyanka Sharma Senior Delivery Consultant Office: 02033759240 Email:

At Pulse Solutions, we don’t just deliver projects, we drive impact. We specialise in outcome-focused digital transformation solutions that help mission-led organisations turn bold strategies into real-world results. Our Purpose We partner with universities, charities, and other purpose-driven sectors to tackle high-impact challenges. Whether it’s transforming student experiences or modernising nonprofit operations, our work creates measurable change that matters. The Role We’re looking for an experienced CRM Business Analyst to shape and deliver customer engagement solutions that truly make a difference. You’ll translate strategic goals into practical solutions capturing stakeholder needs, shaping clear requirements, and guiding the design process from initial discovery through to successful delivery. What You’ll Do • Lead workshops and discovery sessions to uncover business needs and pain points, • Translate stakeholder goals into functional requirements and user stories, • Collaborate with developers, consultants, and project teams to design scalable, user-centric D365 CE solutions, • Support testing, training, and change management to ensure successful adoption, • Champion continuous improvement and user experience throughout the project lifecycle What You’ll Bring • Proven experience as a Business Analyst in D365 CE or with other CRM solutions (Salesforce, Hubspot, Zoho, SugarCRM etc.), • Strong stakeholder engagement and communication skills, • Ability to document and translate business needs into technical requirements, • Understanding of business processes and CRM best practice, • Passion for purpose-driven work and making a real-world impact What We Offer • Competitive day rate (outside IR35), • Flexible working arrangements, • Opportunity to lead high-impact projects, • Collaborative and innovative team culture If you're looking for your next role and you like the sound of working on impactful projects, we would love to hear from you!

As a Senior Business Analyst, you are highly customer focused and responsible for building collaborative relationships. You will represent the needs and desires of the stakeholder community to one or more Agile delivery teams, being the first source of information about the problem domain for teams. Working with Scrum Masters, Business Analysts and Developers, you’ll lead Agile delivery teams in turning user feedback into actionable insights that drive the design and prioritisation of product improvements and will champion the work of the Agile delivery teams to the stakeholder community. Your role • Building highly collaborative internal and external stakeholder relationships, • Developing the product vision with stakeholders and representing their needs to one or more Agile delivery teams, • Prioritising and maintaining the Product Backlog, collaborating with Business Analysts and Developers to create and refine User Stories according to business value and technical risk and working with Agile delivery teams to design a prioritised Product Backlog and plan on how to deliver this, • Leading efforts to evaluate, select, and implement appropriate software and system solutions that support and enable delivery and identifying and leading process improvements for requirements gathering and documentation of those requirements, • Directing the development of user-driven prototypes to test potential new features with users to verify potential improvements and enabling your team to release frequent product improvements that deliver real value for users Your skills and experience • 7-8 years of product management and/or business analysis experience in digital services or business, • Knowledge of requirements capture methods and techniques, business systems and analysis, software development lifecycles and associated processes, • Proficient in the use of requirements capturing toolsets e.g. JIRA and Confluence, • Working with Agile approaches such as Scrum, • A track record of client facing consulting engagements or similar roles within industry, • Salesforce experience Your security clearance Baseline Personnel Security Standard (BPSS) To be successfully appointed to this role you will need to undergo ___ checks. There are no nationality or residency restrictions, although if you have resided outside of the UK within the last 3 years, further checks may be required.

As a Product Manager within the Enterprise IT Products and Application team, you will play a pivotal role in driving the development, deployment, and operation of software products and applications. You will be responsible for overseeing the entire product lifecycle, from conception to delivery, ensuring alignment with business objectives and technological capabilities. Your expertise will be instrumental in fostering collaboration between cross-functional teams, guiding the product development process, and delivering high-quality solutions that meet customer needs and exceed expectations. The SAP Analyst will be expected to work on projects and BAU and contribute to the SAP Finance roadmap. Collaborating with stakeholders to understand business processes, challenges, and objectives, formulate the business case, document requirements, create specifications, and establish acceptance criteria. This involves conducting workshops, interviews, and analysis to gather comprehensive requirements. There will be a key focus on the Finance and Control (FICO) Solution design: Translating business requirements into SAP solutions. This includes configuring SAP modules, customizing functionalities, and designing processes that align with business goals while adhering to best practices. Support and Maintenance: implementing enhancements or updates to optimize system performance and usability for P2P (Procure to Pay), S2C (Sales to Cash), R2R (Record to Report) and H2R (Hire to Retire) modules. Typical duties include (but are not limited to): § Define and communicate the vision and strategic direction for assigned applications, ensuring alignment with organisational objectives and market needs. § Conduct thorough market research and analysis to identify opportunities, prioritise features, and develop a roadmap that guides the product development process. § Collaborate with stakeholders from various departments to refine strategies and make informed decisions that drive the product's success. § Schedule and facilitate regular product workshops with users and other relevant stakeholders to understand business priorities for application functionality enhancement. § Act as a liaison between product management, engineering, architecture, and operations teams, facilitating effective communication and collaboration. § Oversee the entire product development lifecycle, from concept to release, working closely with engineering teams to define technical requirements, address implementation challenges, and maintain product integrity throughout the process. § Monitor project progress, track key metrics, and implement mitigation strategies to ensure timely delivery of high-quality products and applications. § Facilitate transparent communication channels with internal and external stakeholders to keep all parties informed and engaged. § Present product plans, status updates, and performance metrics to leadership and other relevant forums, ensuring alignment with strategic priorities and organisational goals. § Solicit and incorporate feedback from customers, partners, and end-users to validate assumptions and drive product innovation. § Foster a culture of collaboration where ideas flow freely and collective problem-solving leads to innovative solutions. § Build and maintain an ever-green product backlog containing all required enhancements, changes, defects, research spikes and technical debt that require implementation by the corresponding DevOps delivery team. § Responsible for elaboration and refinement of user stories to produce the ‘Definition of Done’. § Ensure acceptance criteria and constraints are added to user stories where appropriate. § Responsible for signing off deliverables once developed by DevOps delivery team ensuring they meet the Definition of Done. • Act as a liaison between product management, engineering, architecture, and operations teams, facilitating effective communication and collaboration., • Oversee the entire product development lifecycle, from concept to release, working closely with engineering teams to define technical requirements, address implementation challenges, and maintain product integrity throughout the process., • Monitor project progress, track key metrics, and implement mitigation strategies to ensure timely delivery of high-quality products and applications., • Facilitate transparent communication channels with internal and external stakeholders to keep all parties informed and engaged., • Present product plans, status updates, and performance metrics to leadership and other relevant forums, ensuring alignment with strategic priorities and organisational goals., • Solicit and incorporate feedback from customers, partners, and end-users to validate assumptions and drive product innovation., • Foster a culture of collaboration where ideas flow freely and collective problem-solving leads to innovative solutions., • Build and maintain an ever-green product backlog containing all required enhancements, changes, defects, research spikes and technical debt that require implementation by the corresponding DevOps delivery team., • Responsible for elaboration and refinement of user stories to produce the ‘Definition of Done’., • Ensure acceptance criteria and constraints are added to user stories where appropriate., • Responsible for signing off deliverables once developed by DevOps delivery team ensuring they meet the Definition of Done. Knowledge • Is fully familiar with recognised industry bodies of knowledge both generic and specific, and knowledge of the business, suppliers and partners., • Demonstrates leadership in operational management., • Analyses requirements and advises on scope and options for continual operational improvement., • Assesses and evaluates risk., • Takes all requirements into account when making proposals., • Shares own knowledge and experience and encourages learning and growth., • Advises on available standards, methods, tools, applications and processes relevant to group specialism(s) and can make appropriate choices from alternatives., • Understands and evaluates the organisational impact of new technologies and digital services., • Creatively applies innovative thinking and design practices in identifying solutions that will deliver value for the benefit of the customer/stakeholder., • Clearly demonstrates impactful communication skills (oral, written and presentation) in both formal and informal settings, articulating complex ideas to broad audiences.

Customer Services Analyst - 2nd Line This role can be hybrid and based in any UK IRIS Office (Heathrow Approach, Peterborough, Manchester or Leeds) The 2nd Line Customer Support Analyst sits within our dedicated customer support team at IRIS. The team works directly with our customers and represents IRIS by building key relationships, maintaining customer satisfaction and ensuring their loyalty by giving the best experience possible. As a Customer Support Analyst, you will be responsible for supporting customers throughout their journey with IRIS Financials applications, therefore will possess excellent customer service skills and be passionate about customer experience. The role always requires an outstanding level of support and a high standard of professionalism, as our customers are the backbone of the IRIS brand, and we wouldn’t be where we are without them! In this role, you'll play a crucial part in assisting our customers with intricate queries by conducting thorough investigations. You will handle escalated issues from our 1st line team and customers, and you may collaborate with other internal departments and external parties until the issues are completely resolved. Main responsibilities • Answer incoming cases from customers requiring support on our products if needed, • Investigate and resolve queries by using FAQ’s, knowledge base and own investigative skills, • Meet call/case quality standards as set out in departmental guidelines, • Achieve and exceed team and personal Net Promoter Score targets, • Achieving personal and departmental performance targets set out for 2nd Line Customer Support Analysts, • Complete all mandatory training (current data protection modules), • Promote the IRIS brand in a friendly and professional manner, • Escalate more complex queries to the 3rd Line Support team where appropriate, • Actively contribute to knowledge base content, • Build and demonstrate product knowledge to expected level, • Create support ticket in our CRM system recording all relevant information to aid investigation/resolution if needed, • Provide User Acceptance Testing for new product releases where required, • Resolve customer escalations effectively where possible, • Ability and desire to progress through competency framework Experience & Qualifications • AAT Level 3 certification or currently pursuing AAT Level 3 studies (Essential), • GCSE or equivalent in Maths and English at Grade C or above, • Proficiency in customer interaction, • Familiarity with Microsoft Office Suite., • Prior experience in a 1st or 2nd Line IT/software support role (desirable), • Capability in writing and running SQL scripts (desirable), • SQL Qualification (desirable), • Level 3 IT-related qualification (desirable). About IRIS As one of the UK’s largest privately held software companies, IRIS Software Group exists to simplify the lives of businesses, schools and organisations. IRIS provides software solutions and services that substantially enhance operational compliance, efficiency and accuracy, empowering the users of our technology to look forward with certainty and confidence. Over 4 million parents use our software to connect with their child’s school, 18% of UK employees are paid via an IRIS payroll solution, 50,000 SMEs use IRIS cloud bookkeeping and 21,000 firms rely on us for legislative compliance. IRIS is a company built on hiring the best people; our people are our greatest assets. They enable us to be the innovative, market-leading, and high-performing company that we are today. We’re delighted to be certified as a Great Place to Work and one of the UK’s Best Workplaces for Women.

About the Role As a Wealth Manager, you will be responsible for helping individuals and families manage their financial assets and investments. Your primary goal is to grow and preserve wealth for your clients while considering their financial goals, risk tolerance, and overall financial situation. Responsibilities • Build and maintain strong relationships with clients to understand their financial goals, needs, and preferences., • Responsible for revenue and asset targets as assigned from time to time and cross selling of Banking products., • Maintain high level of knowledge of global markets, assets, and the latest trends in the investment world., • Assess, prepare, and present credit applications whenever required., • Successfully onboard new clients while maintaining and deepening relationships with existing clients., • Compliance with Bank’s policies, FCA and anti-money laundering regulations, CASS, Consumer Duty & MiFiD II regulations., • Maintain accurate and up-to-date records of client interactions and transactions., • Review clients’ portfolios, regularly, to ensure they are on track., • Client-Centric Approach: Cultivate and maintain strong client relationships based on trust, integrity, and a commitment to meeting clients' financial goals while adhering to Consumer Duty principles., • Transparent Communication and disclosure - ensure that clients fully understand the costs associated with various products and services., • Continuous Regulatory Compliance - Stay abreast of industry regulations and updates related to Consumer Duty. Implement and uphold ethical and regulatory standards. Qualifications • A bachelor's degree in finance, business, economics, or a related field is often required., • Advanced degrees (e.g., MBA or CFA)., • Relevant certifications, such as Chartered Institute for Securities & Investment (CISI), Chartered Financial Analyst (CFA). Required Skills • Relevant experience in the investment sector with deep understanding of investment markets., • The ability to analyse financial data, market trends, and investment options., • Strong interpersonal and communication skills are essential for building and maintaining client relationships., • Ability to network and establish relationships with clients / customer service skills., • Negotiation and influencing skills., • Collaboration / ability to work in a team., • A good level of numeracy and IT skills including knowledge of trading systems., • Discretion, client confidentiality, ethical and professional approach to work. Equal Opportunity Statement • We are committed to diversity and inclusivity.

Location Bristol, London, Manchester Business Line Technology & Transformation Position summary Connect to your Industry Do you want to be at the heart of some of the biggest and most ambitious programmes undertaken to keep our country safe? We are proud of the impact we have with our Defence & Security clients, the strength of our relationships, and the variety of our skills and expertise that we bring to help them achieve their mission. We’re growing our teams across all of Technology and Transformation. If you are cleared to DV level, and want to grow your career in this sector, we are very keen to hear from you. Connect to your opportunity We’re looking for people who are natural initiative-takers, who bring out the best in others, are brilliant listeners and can grow our business without compromising standards, integrity or culture. You will work with outstanding digital talent across disciplines to innovate and create great solutions for our Defence and Security Clients. You will provide our clients with the advice and delivery support that they need in their complex programmes. Whether it is structuring, assuring, manging, delivering or setting up solutions we need the very best people to join us and strengthen our team even further. Your role will include: • Collaborate with clients and stakeholders to capture and document business requirements to ensure a clear understanding of their needs and objectives., • Conduct detailed analysis of business processes, systems and data to identify opportunities for improvement and optimisation., • Facilitate workshops and interviews to gather requirements, user stories and use cases., • Analyse and document business processes, workflows and system interactions to ensure alignment with business goals., • Translate business requirements into functional specifications and user stories to ensure clarity and feasibility for development teams., • Perform data analysis to identify trends, patterns and insights which can drive business decision-making and process improvements., • Define and implement product centric operating models, enabling products to be delivered more efficiently and effectively., • Manage product ownership practices and processes, ensuring products developed meet the customer requirements., • Conduct impact assessments and feasibility studies to evaluate proposed solutions and identify potential risks and dependencies., • Collaborate with project managers to develop project plans, timelines and deliverables., • Support testing and quality assurance activities, ensuring that solutions meet the defined requirements., • Provide ongoing support and guidance to clients and stakeholders throughout the project lifecycle., • Stay up-to-date with industry trends, best practices and emerging technologies related to business analysis. Connect to your skills and professional experience All applicants must be UK security cleared to Developed Vetting level. We are specifically looking for candidates with both technical and business focused skills, who can articulate the outcomes and value of their work, and have working experience in some or all of the following: • Proven experience as a Business Analyst or in a similar role, with a strong track record of successfully delivering business requirements within a project delivery environment and an excellent understanding of how business analysis can deliver value to an organization., • Experience working on Transformation and/or complex delivery or equivalent projects., • Strong analytical and problem-solving skills, with the ability to translate complex business needs into actionable requirements., • Proficiency in business analysis techniques, such as process modelling & lean practices, use case development and requirements elicitation., • Experience with Agile delivery and knowledge of methodologies and tools, such as Scrum, Kanban, SAFe 5.0, LeSS., • Excellent communication and presentation skills, with the ability to effectively communicate., • Knowledge of how PowerBI, Tableau, QlikSense or other analytical tools., • Expertise in how to test against the requirements and ensure confidence in the outputs., • Experience of working within the Public Sector or equivalent., • Ability to understand, interpret, present and challenge technical and/or complex information to colleagues at all levels of an organization., • Experience with successfully managing scope in challenging environments., • Experience of developing & maintaining strong relationships with business stakeholders with the ability to challenge & influence where required., • Experience with Lean Portfolio Management and associated processes. Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That’s what connects us. That’s what makes us the company we are. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we’ll make an impact that matters. Defence and Security Our Defence and Security teams support clients to make the UK a safer place. From organisation change and project management to engaging with complex technology, we help the businesses and government organisations we work with to deliver the best services possible. Personal independence Regulation and controls are standard practice in our industry and our company is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues “What attracted me here were the endless opportunities and the collective experience of other like-minded individuals. Our clients include many of the world’s largest organisations; I wanted to be part of a team that made a difference that I could be proud of.” -Dan, Technology and Transformation Our hybrid working policy You’ll be based in London, Bristol or Manchester with hybrid working. At this company we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role. Our commitment to you Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for. Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.

• Join a market leading Digital Commerce agency as Senior Solutions Analyst., • Receive personal development budget, and clear progression opportunities., • Enjoy flexible/remote working, company bonus, and a collaborative culture. If you have strong experience as a Solutions Analyst, a passion for transforming clients' eCommerce architecture, and thrive in a fast paced, agile agency, then this could be for you! This is a full-time, permanent role offering a choice of office based/hybrid working from our Bristol HQ, or fully remote from anywhere in the UK. Please note applicants must be permanently based in the UK, with right to work in the UK. We are not offering sponsorship at this time. About Us At The Pixel we are dedicated to transforming digital commerce through exceptional experiences. With over 20 years of delivering award winning work, we provide innovative solutions leveraging the full power of the Adobe Experience Cloud to help businesses thrive. We're Gold status partners with Adobe, enjoying 20% growth year on year with a team that excels in innovation, collaboration, and long-term client success living by our mantra of who cares wins. The Opportunity As a Senior Solutions Analyst, you will play a pivotal role in transforming our clients' eCommerce architecture through your experience and understanding of the eCommerce landscape. Your work in discovery workshops, solution strategy and implementation will directly influence the strategic direction and technological framework of our clients’ eCommerce solutions, ensuring they are not only innovative but also aligned with their business goals. As a senior member of the team, you will support upskilling our solutions team, be a vocal advocate of Adobe products and keep up to date with the latest technologies and trends within eCommerce. This role demands an experienced professional with a robust technical background and a profound understanding of Adobe's suite of products, along with an unwavering commitment to enhancing customer experience and operational excellence. In return you'll enjoy a personal development budget to pursue work related qualifications of your choice, alongside access to the latest Adobe certifications. Additionally, you'll be enrolled on our company-wide bonus scheme, and every opportunity to thrive as an experienced member of our talented solutions team, in an agency that puts their people first. What You'll Need to Succeed • Strong experience as a Solutions Analyst or similar, ideally in agency environment., • 5+ years of experience within eCommerce., • Adobe Professional certified in at least one Adobe Experience Platform product, or certified within next 6 months., • Adobe Expert certified in at least one Adobe Experience Platform product, or certified within the next 12 months., • Experienced with GA4, with ability to read and understand data., • In depth understanding of Google Tag Manager, ability to configure and deploy changes., • A strategic thinker, with exceptional analytical and problem solving skills., • Ability to manage tasks simultaneously, working as a team and creating strong relationships with all stakeholders., • UK based, comfortable working remotely or hybrid from our Bristol office. Nice to have • Strong experience with Adobe Target and Adobe CDP, including implementation, management, and optimisation., • Exposure to agile project management methodologies., • Basic HTML, CSS and JavaScript knowledge. Why Join Us You'll be part of a market leading agency that provides access to the latest training, company wide bonuses and progression opportunities. You'll enjoy autonomous and flexible working within a collaborative culture, contributing to award winning work with impressive clients. What’s next? Apply to this role ASAP to be considered, or contact Aaron Drury our Talent Manager for more information. We are not working with recruitment agencies.

Our Vision P\S\L Group is a global organisation dedicated to putting information at the service of medicine. The companies and people of the P\S\L Group aim to improve medical care by serving those who need it, those who provide it and those who seek to improve it. Our primary purpose is to help clients increase the effectiveness of activities pertaining to scientific communication, medical education and product/service marketing. To this end, we want our information services to contribute to the goals we share with our clients, namely: to accelerate the advancement of medicine and help people enjoy better, longer lives. FirstWord belongs to the P\S\L Group and is a leading provider of news and market intelligence to the global pharmaceutical industry. Over 180,000 clients rely on FirstWord to stay well informed every business day. FirstWord is a progressive, fast‑growth company. It sets ambitious targets that it pursues vigorously. The entrepreneurial, opportunity‑focused, customer‑driven culture makes FirstWord a stimulating and enjoyable place in which high achievers develop and thrive. Career development potential, rewards and benefits reflect the quality of people who join the team. Purpose FirstWord Reports FirstWord reports deliver insight, analysis and the latest thinking on important trends and the most challenging issues that our pharmaceutical clients have to exploit and resolve today and in the future. Strong demand and performance, coupled with a rich pipeline of untapped opportunities, have created the need for FirstWord to find more talented individuals to drive home advantage and take its intelligence solutions to the next level. FirstWord Therapy Trends Therapy Trends reports deliver critical and unbiased intelligence derived from in‑depth interviews with the world’s foremost key opinion leaders on the current and future treatment landscapes in major disease areas. Research is focused on the major battlegrounds for market share and answers critical business questions about potential product positioning and competitiveness. Through continuous monitoring and frequent re‑engagement with stakeholders, the Therapy Trends analyst team delivers update bulletins with each report, ensuring insights remain current and relevant. Objective This is an exciting opportunity for an experienced pharmaceutical analyst to become part of a young team charged with taking the FirstWord Therapy Trends brand to the next level. The role of Senior Analyst is hugely significant to the development of Therapy Trends reports. Individuals who achieve success in this position will go on to lead core areas within the disease analysis franchise. This is a hands‑on role, where fast‑changing industry events will demand a rapid response from you. You will have the energy and drive to be first to report on the challenges and opportunities that our clients face on a day‑to‑day basis. What you will do • Own research projects end‑to‑end: identify and prioritise subjects that offer the best opportunities; conduct research, analysis, writing, compilation and release of reports and services; support the development and communication of core product and service value propositions., • Event‑driven analysis: produce timely, accurate analysis when major news or data breaks., • Meet demanding targets: hit research and publishing goals for timing, quality, value and cost., • Build expert networks: recruit, develop and manage a pool of world-renowned KOLs who are a source of original, critical market insights., • Qualitative KOL research: conduct semi‑structured interviews with leading medical KOLs to map current and future treatment algorithms and market segments., • Exploit information networks: use internal and external information and expert networks to develop unique, innovative, market‑leading intelligence services., • Collaborate across the group: work with group companies, business units, teams and colleagues to advance FirstWord Reports’ products and services., • Client feedback loops: establish mechanisms to capture and act on client feedback to refine topics, angles and formats and to drive continuous improvement., • Original thinking: bring fresh topics and perspectives that differentiate Therapy Trends and deliver market‑leading insight and value., • High standards: maintain meticulous attention to detail and pride in work., • Masters, PhD or First‑Class degree in life sciences preferred, and/or experience as an analyst of therapy‑area markets and their future potential., • Highly motivated with a strong desire to reach and exceed targets and a determination to drive performance ever higher., • An exceptional work ethic and a deep‑rooted interest in the pharmaceutical industry and its role in developing diagnoses and treatments of major medical conditions., • Meticulous attention to detail and pride in work., • Excellent written, verbal, numerical and analytical skills., • Qualitative and thematic methods: knowledge and experience of established and new qualitative research methodologies., • GenAI proficiency: using approved tools appropriately, for desk research, data extraction and analysis, thematic analysis, insight generation, outlines, drafting, summarisation and editing., • Proficient in Microsoft Office and Google Workspace., • Resourceful and self‑sufficient; ready to take the initiative; equally comfortable working alone or within a team., • Based in the UK or Western Europe.

Senior Marketing Analyst London - Hybrid Up to £90,000 + Benefits The Company A truly unique opportunity to join a mission-led global organisation combining conservation and luxury travel. This company is transforming how travellers engage with nature - while safeguarding biodiversity and empowering local communities. Analytics sits at the heart of this ongoing transformation. The Role As a Senior Marketing Analyst, you’ll be the go-to expert for building and scaling the marketing analytics function from scratch. Sitting within the London team, you’ll work with senior stakeholders to define KPIs, develop dashboards, and turn complex data into actionable insights that drive growth across channels (paid & organic search, social, email). You’ll own the analytics roadmap – from data engineering and pipeline management to advanced analytics like media mix modelling and lead scoring improvements. This is your chance to have a direct, visible impact on the company’s commercial performance and conservation mission. What You’ll Be Doing: • Designing and building a new reporting infrastructure across digital marketing channels, • Defining and tracking KPIs aligned with business goals, • Collaborating with marketing, sales, and finance to ensure clean, accurate data, • Producing deep-dive analyses on campaign performance and customer acquisition costs, • Automating dashboards using Tableau (or similar tools) and BigQuery, • Driving forward data science initiatives such as media mix modelling, lead scoring, and session scoring Your Skills & Experience • 6+ years’ experience in data analysis within a digital marketing or eCommerce environment, • Track record of building analytics and reporting frameworks from scratch, • Proficiency in Tableau (or Metabase, Power BI, Looker, Google Data Studio), • Strong knowledge of SQL and Python (cloud functions / ML projects), • Excellent stakeholder skills - able to communicate insights to technical & non-technical audiences, • Familiarity with attribution modelling, AB testing, and pipeline management in BigQuery / AWS What’s On Offer • Up to £90,000 base salary + benefits, • The chance to build and shape an analytics function at a mission-led, high-growth business, • Exposure to cutting-edge projects across data engineering, BI, and data science

Happiest Minds, the Mindful IT Company, applies agile methodologies to enable digital transformation for enterprises and technology providers by delivering seamless customer experience, business efficiency and actionable insights. We leverage a spectrum of disruptive technologies such as: Big Data Analytics, AI & Cognitive Computing, Internet of Things, Cloud, Security, SDN-NFV, RPA, Blockchain, etc. Positioned as Born Digital . Born Agile , our capabilities spans across product engineering, digital business solutions, infrastructure management and security services. We deliver these services across industry sectors such as retail, consumer packaged goods, edutech, e-commerce, banking, insurance, hi-tech, engineering R&D, manufacturing, automotive and travel/transportation/hospitality. Headquartered in Bangalore, India; Happiest Minds has operations in USA, UK, The Netherlands, Australia and Middle East. Brief Description We are seeking a Tenured Sales Hunter to lead UK/Europe Region and drive sales of software solutions, consulting and IT services within our Infrastructure & security division. The ideal candidate will possess extensive experience in New Business Development from lead generation to closing deals and have a robust network within the industry. The role is expected to lead from the front & contribute to increasing the sales. The person must independently generate leads and convert to deals to yield new logos for IMSS UK/Europe Market facing role • Meet annual sales target as per the Europe Revenue Plan by crafting a GTM that meets the overall revenue goals., • Identify Must Have Account (MHA) lists for Infra and security services and develop a plan to acquire those logos in discussion with delivery and practice heads., • Ensure a cross-geo coordinated pursuit for Global Accounts to increase probability of closing these logos in Europe., • Meet and build relationships with customer CXOs to increase the probability of winning., • Work closely with Alliance Head to invest in and leverage our partners to create a Win-Win strategy and contribute to new logo acquisition efforts. This would include working with some of the PE channel partners as well., • Work with Marketing team to build a Pull strategy leveraging various channels including website, social media and analysts., • Engage with the Analyst and Advisory firms from a field relationship perspective., • Team management to ensure that the team gives the best performance. Ensure the total geo sales target is achieved Responsibilities: • Head the UK/Europe region for Infrastructure and Security., • Track record of consistently achieving Infra and security revenue goals and acquiring new logos., • Ability to influence and position services offerings in alignment with market requirements., • Experience with entire sales cycle including building and executing GTM strategies., • Working with different functions in a collaborative way to ensure goals are met., • Building and inspiring a high performing team that consistently achieves., • Ability to win the confidence of customer executive leadership to build long term relationships., • End-to-End Sales: Manage the entire sales process, including prospecting, qualifying, proposing, negotiating, and closing opportunities., • Relationship Building: Cultivate credible, long-term relationships with prospects and customers to encourage repeat business., • Revenue Generation: Achieve and exceed assigned quarterly sales revenue targets (recognized and collected)., • Opportunity Management: Maintain comprehensive, accurate, and timely records of contact and opportunity information., • Account Development: Identify and develop new accounts while expanding business within existing accounts., • Industry Representation: Attend and represent the company at various business and industry meetings, conferences and trade shows., • Channel Strategy: Implement a comprehensive channel and partner strategy with multipoint lead generation to maximize outreach., • Network Utilization: Leverage existing networks and alliances to uncover additional sales opportunities., • Customer Alignment: Set customer expectations consistent with Happiest Minds’ service offerings and delivery capabilities.

Collections Credit Risk Analyst | COLLECTIONS | CREDIT RISK ANALYST | Mostly Remote | £500/day (Inside IR35) | 6 Months Contract | SQL | Power BI | Our client is seeking a talented Collections Credit Risk Analyst to play a fundamental role in establishing a new credit risk function within a consumer collections team. You will work with large data sets to analyse customer behavioural data to identify emerging trends and patterns, focusing on customer potential to default on their payments. Your essential background will include experience working in collections, focusing on credit risk within a consumer function. Key Skills & Experience: • Previous experience working within Collections, • Strong knowledge of Credit Reference Agencies, • 2 years’ minimum of experience in Credit Risk, • Advanced talent with Databricks, Python, SQL, Power BI, • Expert-level skills in Microsoft Excel, • Proven ability to translate complex data sets into clear, actionable insights for senior leadership, • Excellent communication skills and senior stakeholder management Location: Multiple offices based within UK Hybrid: Mostly remote with some adhoc office visits Contract: 6 moths initial contract Rate: £500/day Inside IR35 via umbrella Sound interesting? Submit your application now!

Senior Data Insurance Analyst Location: Hybrid (London-based with flexible working) Salary: £85K -£100K – this is dependent on skills and experience TAs a Senior Data Insurance Analyst, you’ll work with cross-functional teams—underwriting, claims, finance, and product—to analyse large datasets, spot trends, and provide recommendations that influence key decisions. You’ll design data models, perform predictive and trend analyses, and ensure data quality across multiple sources. Acting as a trusted adviser, you’ll guide senior stakeholders, mentor junior analysts, and help shape innovative solutions that enhance underwriting accuracy, claims efficiency, and customer experience. Key Responsibilities • Translate business requirements into scalable data solutions with SMEs and senior data engineers., • Source, analyse, and validate enterprise data for reporting, analytics, and applications., • Define transformation and normalisation logic for source, medallion, and model layers., • Partner with data engineers to design and optimise data models for analytics and business consumption., • Support backlog prioritisation in collaboration with Product Owner and Lead Data Engineer., • Apply experience with Lloyd’s Syndicate speciality insurance data and Azure Databricks to accelerate migrations and analytics. What You’ll Bring • Strong analytical expertise and experience working with insurance datasets., • Hands-on knowledge of Azure Databricks and modern data platforms., • Experience with Lloyd’s Syndicate speciality insurance data is highly desirable., • Excellent communication skills and a collaborative mindset. If you’re passionate about transforming data into strategic insights and want to make a tangible impact in the insurance sector, this role is perfect for you.

Ecommerce Operations Analyst / Ecommerce Financial Analyst / Ecommerce Ops Analyst (Other relevant titles: Suppy Chain Analyst / Logistics Analyst / Ecommerce Operations Analyst / Fulfillment Analyst / Operations Analyst/ Inventory Analyst) Our client is a global well-known fashion brand: -Brand with 100 + years history; -Over 3000 stores and 15,000 + staff across 100 countries; -Expanding globally with turn over of $7 billions They are looking for an e-commerce ops analyst to join their team and ensure accurate financial reporting and insightful analysis to support the business: -Analyse eComm operational flows, performance and manage financial processes related to S&OP and operation -Monitor and optimise distribution and supply chain operations -Track key performance indicators (KPIs) such as delivery times, customer experience and order accuracy -Identify and recommend improvements in processes -Budget planning, PO management, overall cost control and reporting, develop cost models for distribution strategies -Forecasting and reporting within ecommerce Requirement and Experience: • Experience in finance, distribution, logistics, supply chain or ecommerce, • Strong analytical and problem-solving skill. Advanced Excel with experience in SQL, Python (a plus) and Looker (a plus), • ERP systems such as SAP or Oracle is a plus, • Knowledge of supply chain and distribution processes, including freight, warehousing, and inventory management • Experience with financial modelling and cost analysis tools is a plus Initially 6 months full time contract and very likely to extend afterwards. Inside IR35 contract and we are open to discuss on the daily rate depending on experience. Hybrid working near London or Northampton area.

Customer Communications Testing Analyst The Role We are seeking a detail driven and customer focused Customer Communications Testing Analyst to join our team. You will be responsible for testing and validating customer communications across multiple channels, ensuring messages are clear, accurate, compliant and aligned with our brand values. This is a fantastic opportunity for someone from a CX or UX background who has hands on experience in testing and supporting change activity, with a passion for making a positive impact on how we connect with our customers. Key Responsibilities • Test and review customer communications including letters, emails, SMS and portal messages to ensure clarity, accuracy and compliance, • Work closely with Customer Experience, Operations, Compliance and IT teams to support change initiatives and deliver improvements, • Act as the voice of the customer, ensuring tone, style and content align with our values, • Identify and escalate risks, inconsistencies or errors, working with stakeholders to resolve them, • Keep accurate records of testing outcomes and contribute to the continuous improvement of testing processes About You We are looking for someone who has: • A strong customer experience background with proven experience in testing and change delivery, • Ideally experience within the insurance industry, although we are also open to candidates from other regulated industries with transferable skills, • Excellent attention to detail with strong written and verbal communication skills, • A customer first mindset with the ability to evaluate communications through the eyes of the customer, • Strong organisational skills with the ability to manage multiple tasks and deadlines, • Confidence working independently and collaboratively with cross functional teams What We Offer • Competitive salary and excellent benefits package, • Hybrid working model with travel to your closest office as needed, • Opportunities for professional development and career progression, • A supportive and inclusive workplace culture where your voice matters

Lead Business Analyst - eDV Cleared.Candidates must hold Enhanced DV Clearance in London for high-side IT Access.Up to £90,000 + Clearance bonus & Company benefits.A leading national security consultancy in London is seeking an experienced.This team partners with government and defence customer

Audio Visual Analyst Location: London Salary: Competitive Contract: Permanent Are you an AV specialist with a passion for technology and outstanding customer service? This is a fantastic opportunity to join a leading professional services firm, providing hands-on support with audio-visual technologies across meeting rooms, events, and collaborative spaces. The Role As an Audio Visual Analyst, you will be the go-to point of contact for all AV queries and issues, ensuring smooth operation of equipment and delivering a high-quality experience for users and clients. You'll work closely with IT and Facilities teams, supporting live events, maintaining AV equipment, and driving improvements to enhance the overall service. Key Responsibilities * Act as the first point of contact for all AV enquiries and issues. * Provide on-site support for meetings, conferences, and events (including early starts/late finishes when required). * Proactively maintain and check AV equipment to ensure reliability and availability. * Deliver training and guidance to staff on AV and collaboration tools. * Liaise with third-party providers and internal teams to resolve incidents and manage maintenance. * Support AV requirements for new office fit-outs and upgrade projects. * Suggest improvements and bring innovative ideas to enhance the AV experience. Skills & Experience * Solid understanding of AV technologies including TVs, projectors, microphones, speakers, UC platforms, and connectivity equipment. * Experience with Microsoft Teams, Zoom, Crestron, and Microsoft Surface Hubs. * Strong IT knowledge, ideally with exposure to Microsoft 365. * Excellent communication and problem-solving skills, with the ability to resolve issues under pressure. * Highly organised, proactive, and detail-oriented. * Knowledge of MacOS and Windows 11, and experience within professional services, is desirable. What's on Offer * Competitive salary and excellent benefits including pension, life assurance, private medical insurance, cycle-to-work, and more. * Generous holiday allowance (29 days plus bank holidays, including Christmas closure). * Hybrid working model (3 days in office, 2 from home). * Free breakfast and lunch in the office. * A friendly, supportive working culture with regular social events and wellbeing initiatives.

Job Title: Customer Insights Analyst. Our client, recently acquired, is prioritising key data initiatives to strengthen their customer strategy.

We’re looking for a Service Desk Analyst to join our Not for Profit team. At Wanstor, our Service Desk Analysts are the heartbeat of our customer experience — the first voice, the first solution, and the first impression. From our award-winning managed services to our robust data and development

Espire Infolabs is hiring for Security Audit Analyst for London, UK location,. The Third-Party Audit Consultant is responsible for conducting customer audits, managing short-term projects, and assessing third-party security compliance.

As a Customer Loyalty Insight Analyst, you will play a crucial role in driving insight across loyalty and life cycle activity. Deliver data-led insights to inform customer engagement and reactivation strategies. You'll be joining a forward-thinking Insight & Analytics team that plays a key role

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First. Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail - one of the world's most competitive markets, with a deluge of multi-dimensional data - dunnhumby today enables businesses all over the world, across industries, to be Customer First. dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro. We're looking for a Insights Delivery Consultant to join our Category Management team. You'll be delivering recommendations directly to the Tesco UK commercial team, to help shape their product ranging decisions. You'll provide consultancy support to Tesco to identify key opportunities and utilise our data science and tools effectively. You will collaborate with the client and internal teams to maximize and apply insights from dunnhumby data, including, ROS, share of wallet, profit, and customer decision trees. You'll be guiding your stakeholders through a transformative process by working closely with them to uncover and apply meaningful insights, through state-of-the-art data science outputs which put the customers at the centre of every ranging decision. We're looking for ambitious, commercially minded individuals to help us re-shape how data and AI are used to power decision-making in Retail. It's a chance to partner with Teams from across the Tesco business and step change how commercial categories will be managed in the future. As a member of our Category Management Client team we expect you to be driven each day by the opportunities that emerging data science can un-lock and staying at the leading edge of global innovation Responsibilities: • You'll work on different food categories for Tesco, presenting recommendations for upcoming range reviews at a category level. You'll be required to present dashboards and recommendations to buying teams, and liaise with them to answer additional questions, • Reviewing data and dashboards to understand the recommendations and quality check the data and inputs, troubleshooting where needed., • Collaborating with buyers to understand their range strategies and overlay this onto your recommendations, • Educating stakeholders in new and complex data solutions. This role would suit people who have • Effective communication skills, with the ability to engage with partners from all levels, influence decision making and present complex data, • Excellent client management and stakeholder management skills (demonstrated either through client management, or internal stakeholders) with the ability to build multiple trusted relationships quickly, • A collaborative approach to work, with a talent for building positive relationships with colleagues across the business, • Confident with data, and experience using data and insights to drive decision making, • Category management knowledge, and/or experience in an FMCG retailer, CPG Supplier, or consultancy, • Confidence working in a fast-paced environment with the ability to handle multiple priorities and prioritise workload accordingly. Job requirements: • 2-4+ years' experience in an insight or client facing role, • Demonstrated expertise in translating data and analysis into relevant recommendations, • Strong presentation skills, • The role is London (Hammersmith) based, and a presence is required at Welwyn Garden City as needed, at least once per week. What you can expect from us We won't just meet your expectations. We'll defy them. So you'll enjoy the comprehensive rewards package you'd expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off. You'll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn. And we don't just talk about diversity and inclusion. We live it every day - with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you. Our approach to Flexible Working At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work. We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process. For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)

We are looking for an eager Early Careers Recruitment Specialist to join our team on a 9 - 11 month Industrial Placement in August 2026! Why the Human Resources Industrial Placement programme? Within this role, you will learn to own end-to end campus recruiting responsibilities. This will include managing stakeholder relationships and building out effective strategies. This is an exciting opportunity to gain direct exposure to clients and leaders across the Investment Bank. Some travel will be required for this role. Key Accountabilities: • Execute on aligned regional candidate acquisition activity for varying aligned Programmatic channels; including but not limited to Interns, Graduate and Apprentices specifically as it relates to our events and assessment strategies, • Partner with the business and work in conjunction with Programmatic Planning teams, agree and attend a calendar of events associated with attraction to all Programmatic channels including campus, recruitment events and school events, • Execute on attraction and assessment efforts that are in line with both firm goals and individual pathway goals, • Partner with stakeholders to deliver on agreed recruitment strategy and engage them in our efforts, • Deliver an effective candidate attraction strategy derived from data analysis and a deep knowledge of universities and organisations, • Execute assessment processes that will achieve firm goals while allowing for all Programmatic channels to effectively source for individualised programming To be successful as an Early Careers Recruitment Specialist, you should be in your penultimate year and possess: Essential Skills/Basic Qualifications: • Willingness and desire to travel, • Developed verbal, written and group communication and presenting skills, • Creative thinker with experience improving the quality of the candidate experience, • Willingness to work in a dynamic environment, • Ability to be proactive and take initiative, • Ability to prioritise tasks and multi-task Desirable skills/Preferred Qualifications: • Ability to think quickly to resolve real time challenges, • Ability to escalate quickly and effectively, • Organisational skills and ability to multitask, • Attention to detail Some other highly valued skills may include: • Experience in financial services, • Eagerness to succeed, • Intellectual curiosity Applicants for this position will need the legal right to work in the UK Working In London If you love the buzz of city life, our global HQ is the place to be. Our London hub is in Canary Wharf, at the heart of London's financial district. Here, you won't just be perfectly placed to explore the nation's capital; you'll be in a place where you can explore all the many functions and opportunities of a global financial giant. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, protected veteran status, genetic information, or any other basis protected by law. Purpose of the role To support the day-to-day operations of the human resources division through Provision of insights and expertise that help more senior colleagues make informed decisions. Also support the development of new products and services in addition to identification of new market opportunities. Accountabilities • Execution of small research projects to support strategic decision making, preparation of presentations and reports to communicate research findings, collaboration with relevant leaders to implement research findings., • Collaboration with cross-functional teams to support business initiatives., • Participation in training and development programs to enhance skills and knowledge., • Participation in the identification of opportunities, development of business cases and the deployment and launch of new products and services for human resources., • Management of client relationships and provision of customer service support to clients and customers responding to questions about products and services, processing of transactions, and resolution of customer complaints., • Management of the development and implementation of financial models and strategies that support in decision making for human resources., • To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement., • Requires in-depth technical knowledge and experience in their assigned area of expertise, • Thorough understanding of the underlying principles and concepts within the area of expertise, • They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources., • If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others., • OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate., • Will have an impact on the work of related teams within the area., • Partner with other functions and business areas., • Takes responsibility for end results of a team's operational processing and activities., • Escalate breaches of policies / procedure appropriately., • Take responsibility for embedding new policies/ procedures adopted due to risk mitigation., • Advise and influence decision making within own area of expertise., • Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your workand areas of responsibility in line with relevant rules, regulation and codes of conduct., • Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function., • Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function., • Make evaluative judgements based on the analysis of factual information, paying attention to detail., • Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents., • Guide and persuade team members and communicate complex / sensitive information.

Annual Salary: £25,000 + benefits Getting qualified. It's a huge achievement that can completely change your prospects - but it's not always open to everyone, whether that's due to the cost of university or the timing not being right. But with our Degree Apprenticeship, all that can change. Here at Barclays we offer a world-class programme that provides you with a permanent, full-time job with a competitive salary from day one - all whilst gaining a university-level professional qualification at the same time. Whether you're a school-leaver looking for alternative options to the traditional university route or you're someone thinking differently about your future, we'll help you to build an extraordinary career at Barclays, no matter your background. Our programme is designed for school leavers and career changers, but is open to anyone, no matter your background or your age. So you'll be joining an Apprenticeship cohort who are from all different walks of life, whether that's school leavers starting their career, ex-military wanting to kick-start a career in the corporate world to parents wanting to return to work after having time off. If you already have a degree, make sure you visit and consider our graduate opportunities. Why a Barclays Apprenticeship? You'll get the opportunity to earn whilst working towards a Financial Services Professional Apprenticeship, a perfect blend of theoretical learning and real-life practical work whilst on a full-time salary in a permanent job. A unique chance to get a professional qualification without the student loan, all whilst getting years of work experience under your belt. We've spent 15 years perfecting the support that you'll receive on our Apprenticeship programme. From day one, you'll be assigned a Programme Support Manager matched to your needs and background, and together with your People Leader, they'll support you as an individual. We'll also match you to an expert in your specialist subject, ready to share their knowledge. The Apprenticeship route gives you the opportunity for self-discovery and helps you to explore different career paths. With over 325 years of expertise in Banking, Barclays operates in 39 countries, employing around 90,000 people to help move, lend, invest and protect money for customers and clients worldwide. Giving you endless opportunities to network and discover what makes you tick. UK Corporate Banking Barclays UK Corporate Banking is a great place to begin and build a long, varied, and successful career. You'll be exposed to an unrivalled depth and breadth of experience. The UK Corporate and Barclaycard Payments Coverage team connects UK businesses turning over £6.5m pa up to FTSE 350 with comprehensive banking solutions, offering tailored services in payments, lending, trade, risk, and industry-specific needs. Our dedicated sector and regional specialists provide deep business insights, ensuring clients receive relevant advice and create seamless end-to-end experiences. Additionally, the Barclaycard Payments Coverage team specialises in efficient, reliable, and secure payment methods for online, in-person, or phone transactions, providing detailed reporting and analytics to help clients understand trends and improve processes. Are you eligible? First, you'll need the right qualifications. For this apprenticeship opportunity you'll need 3 A-levels at BBB (or equivalent) and GCSE Mathematics grade 6 and English Language grade 4. Beyond that though, we're also looking for commitment and enthusiasm. Our Apprenticeships place deep investment in you as an individual. That means we need you to match that commitment: you'll turn up every day ready to work hard, push yourself, and think differently about what you're capable of. You'll have the backing of a global bank, and you'll rise to that expectation. To apply for our apprentice programme, you must meet the Government's apprentice funding requirements that apply to you as outlined in for apprentices in England. The Government apprentice funding requirements include a number of requirements that you must meet, including a requirement that you have been ordinarily resident in the UK for the previous three years on the first day of learning (subject to certain exceptions), and that you hold the legal right to work for the full duration of the apprenticeship programme prior to commencing the programme. Working in London If you love the buzz of city life, our global HQ is the place to be. Our London hub is in Canary Wharf, at the heart of London's financial district. Here, you won't just be perfectly placed to explore the nation's capital; you'll be in a place where you can explore all the many functions and opportunities of a global financial giant. And if you're technically minded, you'll get more from your tech career by collaborating with other brilliant minds on game-changing innovations that are redefining the future of finance. Purpose of the role To participate in the day-to-day activities of the UK corporate banking division providing insights and expertise that help senior colleagues make informed decisions, develop new products and services, and identify new market opportunities. Accountabilities • Execution of small research projects, research to support strategic decision making, preparation of presentations and reports to communicate research findings, collaboration with senior management to implement research findings for UK corporate banking., • Collaboration with cross-functional teams to support business initiatives., • Participation in training and development programmes to enhance skills and knowledge., • Identification of opportunities, development of business cases, management of the deployment and launch of new products and services for UK corporate banking., • Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of team members., • Identify escalation of policy breaches as required., • Take responsibility for customer service and operational execution tasks., • Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your workand areas of responsibility in line with relevant rules, regulation and codes of conduct., • Gain and maintain an understanding of own role, how the team integrates to achieve overall objectives, alongside knowledge of the work of other teams within the function., • Work within well-defined procedures that may involve a variety of work routines., • Demonstrate an understanding of the procedures., • Evaluate and select the appropriate alternatives from defined options., • Make judgements based on the analysis of factual information., • Build relationships with stakeholders and customers to identify and address their needs, in support of a smooth operating process, handling sensitive issues as required. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.

Join us as a Data Centre Operations Technician and contribute to the smooth operation of our mission-critical infrastructure. This role involves supporting the day-to-day performance, maintenance, and troubleshooting of data centre hardware and systems. Working in a 24x7 shift based environment, the technician will engage with a wide range of technologies and platforms to ensure optimal uptime and reliability across our IT estate. To be successful as a Data Centre Operations Technician, you should have experience with: • Good understanding of multiple hardware platforms and IT infrastructure., • Familiarity with Storage and SAN components, Unix and Wintel computing platforms., • Experience with networking systems and emerging technologies in distributed systems and data centre infrastructure., • Familiarity with AI co-pilot tools and automation frameworks that can streamline repetitive tasks and optimise day-to-day operations. Some other highly valued skills may include: • Experience troubleshooting and repairing server-level hardware issues., • Understanding of change and incident-related processes in technical support functions., • Exposure to supporting software tools in similar environments, along with relevant certifications such as CompTIA Server+ and experience in 24x7 shift operations. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role will be based in Northolt. Purpose of the role To effectively monitor and maintain the bank's critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations. Accountabilities • Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service to customers and stakeholders., • Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance., • Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing., • Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes., • Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management., • Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues., • Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams., • Check work of colleagues within team to meet internal and stakeholder requirements., • Provide specialist advice and support pertaining to own work area., • Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your workand areas of responsibility in line with relevant rules, regulation and codes of conduct., • Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams., • Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise., • Make judgements based on practise and previous experience., • Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures., • Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.

Explore the world of Barclays as a Summer Intern Spend 10 weeks diving into real projects, gaining hands-on experience, and shaping your future. You'll receive full support, take on meaningful responsibilities, and build lasting connections-all while discovering what makes our culture unique. If you're in your penultimate year and ready to grow, learn, and make an impact, this is your opportunity to belong and thrive. Why the Public Policy and Corporate Responsibility Internship Programme? Public Policy and Corporate Responsibility (PPCR) sits at the heart of this British universal bank. It is responsible for the bank's societal purpose including the Group's sustainability and citizenship agendas, our internal and external Communications strategy, and our Government and Regulatory Policy engagement activity. Whilst the day-to-day activities within each team may differ, we are focused on building high-quality relationships with stakeholders including the media, government, regulators, Non-Governmental Organisations (NGOs), communities and colleagues in an effective and collaborative way for the benefit of our customers and clients, our people, our shareholders, and the communities in which we operate, as well as for society more broadly. By joining PPCR you'll work on diverse and intellectually challenging projects in a fast-paced environment. You'll learn how to communicate and engage effectively with stakeholders at the most senior levels, learning how to step back and think strategically about the outcome Barclays is trying to achieve, and how the function can help the bank to meet its strategic and commercial objectives. To be considered for this opportunity, you must be in your penultimate or final year of university. You'll also have great communication skills, both written and oral and be excited about a career in the corporate affairs field. The location for this role is indicated in the job title, and you will be based at that location. If you are successful in receiving a return offer to our graduate programme, your location will be the same as it was during your internship. Applicants for this position will need the legal right to work in the UK on a full time basis from June 2026 to August 2026. This is not a role which we can offer sponsorship for at this time. If you secure a place on our Internship Programme, and this subsequently leads to you receiving an offer for our Graduate Programme, the 2027 Graduate Programme is not one which we can offer sponsorship for at this time. Accordingly, to participate in the Graduate Programme, you would require having the legal right to work full time for the duration of that Programme (i.e. August 2027 to August 2029). Working In London If you love the buzz of city life, our global HQ is the place to be. Our London hub is in Canary Wharf, at the heart of London's financial district. Here, you won't just be perfectly placed to explore the nation's capital; you'll be in a place where you can explore all the many functions and opportunities of a global financial giant. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, protected veteran status, genetic information, or any other basis protected by law . Purpose of the role To support the day-to-day operations of the public policy and corporate responsibility division providing insights and expertise that help more senior colleagues make informed decisions, develop new products and services, and identify new market opportunities Accountabilities • Execution of small research projects, research to support strategic decision making, preparation of presentations and reports to communicate research findings, collaboration with senior management to implement research findings for public policy and corporate responsibility., • Collaboration with cross-functional teams to support business initiatives., • Participation in training and development programs to enhance skills and knowledge., • Identification of opportunities, development of business cases, management of the deployment and launch of new products and services for public policy and corporate responsibility., • Management of client relationships and provision of customer service support to clients and customers, under steadily decreasing supervision, responding to questions about products and services, processing of transactions, and resolution of customer complaints., • Management of the development and implementation of financial models and strategies that support in decision making for public policy and corporate responsibility., • To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement., • Requires in-depth technical knowledge and experience in their assigned area of expertise, • Thorough understanding of the underlying principles and concepts within the area of expertise, • They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources., • If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others., • OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate., • Will have an impact on the work of related teams within the area., • Partner with other functions and business areas., • Takes responsibility for end results of a team's operational processing and activities., • Escalate breaches of policies / procedure appropriately., • Take responsibility for embedding new policies/ procedures adopted due to risk mitigation., • Advise and influence decision making within own area of expertise., • Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your workand areas of responsibility in line with relevant rules, regulation and codes of conduct., • Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function., • Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function., • Make evaluative judgements based on the analysis of factual information, paying attention to detail., • Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents., • Guide and persuade team members and communicate complex / sensitive information.

Explore the world of Barclays as a Summer Intern Spend 10 weeks diving into real projects, gaining hands-on experience, and shaping your future. You'll receive full support, take on meaningful responsibilities, and build lasting connections-all while discovering what makes our culture unique. If you're in your penultimate year and ready to grow, learn, and make an impact, this is your opportunity to belong and thrive. Why the Retail Banking Data & Analytics Internship programme? Retail Banking at Barclays offers personalized financial services across savings, investments, mortgages, credit cards, insurance, and digital banking. Through Specialist Customer Care, we support key life moments like fraud, bereavement, and complex financial needs. Our Business Banking empowers over a million SMEs with funding, tools, guidance, and long-term partnerships. As an Advanced Analytics Analyst, you'll build expertise in programming, modeling, and data visualization using leading platforms. You'll also develop consulting skills-problem-solving, translating insights into actions, and presenting findings to stakeholders. You'll conduct hypothesis-driven analysis on customer, product, and channel data, delivering deep dives and creating data assets that enhance decision-making across Barclays. At Barclays, you'll grow through tailored training, mentorship, networking, feedback, and volunteering-making a real impact and launching an exceptional career. To be considered for this opportunity, you must be in your penultimate or final year of university. You'll also bring enthusiasm, drive, and a sharp eye for spotting opportunities and solving problems-an ambitious, solutions-focused mindset that puts clients first. The location for this role is indicated in the job title, and you will be based at that location. If you are successful in receiving a return offer to our graduate programme, your location will be the same as it was during your internship. Applicants for this position will need the legal right to work in the UK on a full time basis from June 2026 to August 2026. This is not a role which we can offer sponsorship for at this time. If you secure a place on our Internship Programme, and this subsequently leads to you receiving an offer for our Graduate Programme, the 2027 Graduate Programme is not one which we can offer sponsorship for at this time. Accordingly, to participate in the Graduate Programme, you would require having the legal right to work full time for the duration of that Programme (i.e. August 2027 to August 2029). Working In London If you love the buzz of city life, our global HQ is the place to be. Our London hub is in Canary Wharf, at the heart of London's financial district. Here, you won't just be perfectly placed to explore the nation's capital; you'll be in a place where you can explore all the many functions and opportunities of a global financial giant. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, protected veteran status, genetic information, or any other basis protected by law. Purpose of the role To participate in the day-to-day activities of the retail banking and data analytics division providing insights and expertise that help senior colleagues make informed decisions, develop new products and services, and identify new market opportunities Accountabilities • Execution of small research projects, research to support strategic decision making, preparation of presentations and reports to communicate research findings, collaboration with senior management to implement research findings for retail banking data and analytics., • Collaboration with cross-functional teams to support business initiatives., • Participation in training and development programs to enhance skills and knowledge., • Identification of opportunities, development of business cases, management of the deployment and launch of new products and services for retail banking data and analytics., • Management of client relationships and provision of customer service support to clients and customers, under steadily decreasing supervision, responding to questions about products and services, processing of transactions,., • Management of the development and implementation of financial models and strategies that support in decision making for retail banking data and analytics., • To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement., • Requires in-depth technical knowledge and experience in their assigned area of expertise., • Thorough understanding of the underlying principles and concepts within the area of expertise., • They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources., • If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others., • OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate., • Will have an impact on the work of related teams within the area., • Partner with other functions and business areas., • Takes responsibility for end results of a team's operational processing and activities., • Escalate breaches of policies / procedure appropriately., • Take responsibility for embedding new policies/ procedures adopted due to risk mitigation., • Advise and influence decision making within own area of expertise., • Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your workand areas of responsibility in line with relevant rules, regulation and codes of conduct., • Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function., • Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function., • Make evaluative judgements based on the analysis of factual information, paying attention to detail., • Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents., • Guide and persuade team members and communicate complex / sensitive information.

Apprentice Programme Overview Annual Salary: £25,000 + benefits Getting qualified. It's a huge achievement that can completely change your prospects - but it's not always open to everyone, whether that's due to the cost of university or the timing not being right. But with our Degree Apprenticeship, all that can change. Here at Barclays we offer a world-class programme that provides you with a permanent, full-time job with a competitive salary from day one - all whilst gaining a university-level professional qualification at the same time. Whether you're a school-leaver looking for alternative options to the traditional university route or you're someone thinking differently about your future, we'll help you to build an extraordinary career at Barclays, no matter your background. Our programme is designed for school leavers and career changers, but is open to anyone, no matter your background or your age. So you'll be joining an Apprenticeship cohort who are from all different walks of life, whether that's school leavers starting their career, ex-military wanting to kick-start a career in the corporate world to parents wanting to return to work after having time off. If you already have a degree, make sure you visit and consider our graduate opportunities. Why a Barclays Apprenticeship? You'll get the opportunity to earn whilst working towards a Financial Services Professional Apprenticeship, a perfect blend of theoretical learning and real-life practical work whilst on a full-time salary in a permanent job. A unique chance to get a professional qualification without the student loan, all whilst getting years of work experience under your belt. We've spent 15 years perfecting the support that you'll receive on our Apprenticeship programme. From day one, you'll be assigned a Programme Support Manager matched to your needs and background, and together with your People Leader, they'll support you as an individual. We'll also match you to an expert in your specialist subject, ready to share their knowledge. The Apprenticeship route gives you the opportunity for self-discovery and helps you to explore different career paths. With over 325 years of expertise in Banking, Barclays operates in 39 countries, employing around 90,000 people to help move, lend, invest and protect money for customers and clients worldwide. Giving you endless opportunities to network and discover what makes you tick. Global Transaction Banking at Barclays Global Transaction Bankingserves a diverse range of clients, including mid-sized corporates, large corporates, financial institutions, and small and medium-sized enterprises (SMEs). These clients are organized based on their specific needs: mid-sized corporates are typically owner-managed and single-banked; large corporates are multi-banked and aligned by industry sectors; financial institutions include banks, payment service providers, and alternative finance companies; and SMEs range from small businesses to more sophisticated financial institution clients. We provide tailored solutions to meet the unique needs of each client segment, ensuring they receive the appropriate level of service and support. Barclays Global Transaction Banking is a perfect place to begin, and build, a long, varied and successful career in finance. You'll be exposed to an unrivalled depth and breadth of experience. You'll learn skills and gain product knowledge that prepare you for any role in our organisation. We are a wide ranging and diverse team of people across the UK, Europe, AsiaPac and the US. We have the strategy, leadership, and investment in place to grow our team significantly, upgrade our digital capabilities and drive global expansion. That's because we are seen by the business as one of Barclays' key opportunities for growth. With all this growth, there's also the opportunity to bring a truly global perspective to your career. That could mean managing a global team from your current location, creating products that are adapted for use around the world, or making an exciting international career move. The work we do touches every aspect of corporate and commercial banking. You'll also get a unique perspective on global commerce, seeing how financial solutions and working capital support every stage of the corporate value chain. You'll be interacting with, and learning from, colleagues from Investment Banking, Corporate Banking, sales, operations, technology, relationship management, compliance and legal teams. You'll be working closely with Transaction Banking experts who have years of experience and knowledge to share. You'll be understanding the needs of every size and type of client, across every industry. The relationships and networks you build with colleagues, clients and other financial institutions will be priceless. Throughout, you'll be growing our business and forging new ground, with the support of one of the world's leading corporate and investment banks. So you'll enjoy more exposure, access and influence, at an earlier stage, than most established Transaction Banking teams can offer. There are a whole range of roles to explore, and our commitment to growth means that you'll have opportunities to innovate, be an entrepreneur and develop your career on a global stage. There are always new products, sectors, markets and regulatory environments to explore. Are you eligible? First, you'll need the right qualifications. For this apprenticeship opportunity you'll need 3 A-levels at BBB (or equivalent) and GCSE Mathematics grade 6 and English Language grade 4. Beyond that though, we're also looking for commitment and enthusiasm. Our Apprenticeships place deep investment in you as an individual. That means we need you to match that commitment: you'll turn up every day ready to work hard, push yourself, and think differently about what you're capable of. You'll have the backing of a global bank, and you'll rise to that expectation. To apply for our apprentice programme, you must meet the Government's apprentice funding requirements that apply to you as outlined in for apprentices in England. The Government apprentice funding requirements include a number of requirements that you must meet, including a requirement that you have been ordinarily resident in the UK for the previous three years on the first day of learning (subject to certain exceptions), and that you hold the legal right to work for the full duration of the apprenticeship programme prior to commencing the programme. Working in London If you love the buzz of city life, our global HQ is the place to be. Our London hub is in Canary Wharf, at the heart of London's financial district. Here, you won't just be perfectly placed to explore the nation's capital; you'll be in a place where you can explore all the many functions and opportunities of a global financial giant. And if you're technically minded, you'll get more from your tech career by collaborating with other brilliant minds on game-changing innovations that are redefining the future of finance. Purpose of the role To participate in the day-to-day activities of the global transaction banking division providing insights and expertise that help senior colleagues make informed decisions, develop new products and services, and identify new market opportunities. Accountabilities • Execution of small research projects, research to support strategic decision making, preparation of presentations and reports to communicate research findings, collaboration with senior management to implement research findings for global transaction banking, participating in the development of payment solutions for global companies as well as end-to-end product management with risk controls., • Collaboration with cross-functional teams to support business initiatives., • Participation in training and development programme to enhance skills and knowledge., • Identification of opportunities, development of business cases, management of the deployment and launch of new products and services for global transaction banking., • Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of team members., • Identify escalation of policy breaches as required., • Take responsibility for customer service and operational execution tasks., • Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your workand areas of responsibility in line with relevant rules, regulation and codes of conduct., • Gain and maintain an understanding of own role, how the team integrates to achieve overall objectives, alongside knowledge of the work of other teams within the function., • Work within well-defined procedures that may involve a variety of work routines., • Demonstrate an understanding of the procedures., • Evaluate and select the appropriate alternatives from defined options., • Make judgements based on the analysis of factual information.

A leading consumer brand is seeking a commercially minded CRM & Loyalty Data Analyst to supercharge the performance of its loyalty programme and drive customer-centric growth. Collaborative mindset, working closely with marketing, CRM, and commercial teams. You'll join a forward-thinking organis

Working with a household brand who are looking for a data-driven, versatile professional who is capable of working with a global team and has the ability to juggle multiple tasks whilst working to a deadline.This role will be to support tracking and reporting business performance to leadership, main

IT Technician, Service Desk Analyst, Technical Support Engineer, IT Helpdesk Analyst, IT Support Specialist. We have a fantastic new job opportunity for a 1st Line IT Support Engineer to provide first-class technical support and customer service within a fast-paced managed services environment. An e

CREDIT RISK ANALYST | COLLECTIONS | Collections Analyst | CREDIT RISK ANALYST | Mostly Remote | £500/day (Inside IR35) | 6 Months Contract | SQL | Power BI | Debt |. Your essential background will include experience working in collections, focusing on credit risk within a consumer function. Collect

Focus on WD are seeking skilled Workday Senior Specialist to join a Workday customer in the heart of the city (London, UK)£65,000 - £70,000 Base Salary plus bonus & benefits. \n3 Days a week on-site in Central London required (4 days desirable)\n A Fantastic opportunity to utilise the full breadth of your Workday modular knowledge & learning other modules/areas of the system helping drive career deveopment and growth!!!!\n\n We are seeking an experienced Workday Senior Specialist to lead and optimise our clients HRIS function. This is a pivotal position for a hands-on expert who can enhance, maintain, and develop the Workday platform to meet evolving business and people objectives. \n You will act as the sole in-house Workday authority, partnering closely with HR, Payroll, IT, Finance, and Learning teams to ensure seamless integration, functionality, and efficiency across all Workday modules. \n Lead the HRIS function, integrating Workday seamlessly with HR and Payroll processes. \n Serve as the primary in-house Workday specialist, providing expert guidance and technical solutions across all modules. \n Design, maintain, and execute the Workday roadmap to align with long-term business objectives. \n Monitor and track system updates, configuration changes, and workloads using tools such as Smartsheet. \n Ensure configurations and processes evolve with business needs, maintaining optimal performance and usability. \n Redesign and maintain the job architecture, security model, and position management structure to drive process efficiency and data accuracy. \n Implement and refine business process and domain security policies. \n Mentor and support a Workday Apprentice Analyst, fostering professional development and knowledge growth. \n Coordinate and execute testing cycles for Workday’s biannual releases, identifying system improvement opportunities. \n Conduct data integrity audits and support compliance, ensuring consistent and accurate reporting. \n Strong experience as a Workday Specialist / Senior Analyst / HRIS Lead, ideally with full ownership of a Workday environment. \n Solid understanding of Workday configuration, security, business processes, and integrations. \n As a business we wholly and totally concentrate on recruitment for the Workday ecosystem, which means we know our area inside & out. Our knowledge of the Workday ecosystem is what separates us from the rest and drives us forward

ROLE OVERVIEW // \n\n We are seeking a proactive and detail-oriented Service Management Analyst to join our IT Service Management team within Technology. This role is pivotal in ensuring the stability and resilience of our IT services through effective Problem Management, Incident and Major Incident Management, and providing cover for our Change Management processes. \n \n\n You will work closely with technical teams, service owners, and stakeholders to drive root cause analysis, manage high-impact incidents, and support the governance of change activities. This is a hands-on role requiring strong analytical skills, excellent communication, and a solid understanding of ITIL practices. \n \n \n\n\n KEY RESPONSIBILITIES //\n \n\n The key responsibilities of this role are set out below and there may be others which are not listed. You may be required on occasion to work outside our normal working hours of 9:30am to 5:30pm. \n \n\n Problem Management \n Own and manage the end-to-end Problem Management process in alignment with ITIL v4 practices. \n Proactively identify and log problems based on incident trends, monitoring data, and stakeholder feedback. \n Facilitate and lead Root Cause Analysis (RCA) sessions using structured methodologies (e.g., 5 Whys, Fishbone, Kepner-Tregoe). \n Maintain and update the Known Error Database (KEDB) and ensure visibility of workarounds and permanent solutions. \n Collaborate with technical teams to define and implement corrective actions and preventive measures. \n Monitor and report on problem resolution progress, ensuring timely closure and documentation. \n Drive continual service improvement (CSI) initiatives based on problem insights and service performance data. \n Ensure problems are prioritised based on business impact and risk and escalated appropriately when necessary. \n Conduct regular problem reviews with stakeholders to ensure accountability and progress. \n \n\n Incident & Major Incident Management \n Own and manage the Incident Management process to ensure swift restoration of normal service operations with minimal disruption. \n Act as the primary coordinator for major incidents, ensuring structured and timely response across resolver teams. \n Lead major incident bridges, ensuring clear communication, rapid decision-making, and effective stakeholder engagement. \n Ensure incidents are correctly categorised, prioritised, and assigned in accordance with business impact and urgency. \n Maintain high-quality incident records, including timelines, actions taken, and resolution details. \n Drive post-incident reviews (PIRs) to identify root causes, document lessons learned and ensure follow-up actions are tracked and completed. \n Integration with the Problem Management processes to ensure recurring incidents are investigated and addressed. \n Monitor incident trends and performance metrics to identify opportunities for service improvement. \n Ensure compliance with SLAs and OLAs, escalating breaches and risks appropriately. \n Provide regular incident reporting and analysis to stakeholders, including dashboards and executive summaries. \n Champion a customer-focused approach to incident handling, ensuring timely updates and clear communication throughout the lifecycle. \n Support continual improvement of the Incident Management process, aligning with ITIL v4’s Service Value System (SVS) and guiding principles. \n \n\n Change Management (cover)\n Provide support and cover for Change Management processes during absences or peak periods. \n Review and assess change requests for risk, impact, and readiness as per the TCAB and CAB policy and process. \n Participate in and lead (where required and necessary) Technical Change Authority Board (TCAB) and Change Authority Board (CAB) meetings. \n Ensure changes are implemented with minimal disruption and in accordance with governance standards. \n \n\n \n\n CANDIDATE PROFILE //\n \n\n Candidates for this position must have: \n Proven and demonstrable experience in an IT Service Management role, ideally within a medium-to-large enterprise (Legal). \n ITIL v4 Foundation Certification or equivalent experience ( required ). \n Additional ITIL modules or certifications (e.g., Problem Management, High Velocity IT) are desirable but not essential. \n Strong understanding of ITIL v4 practices, particularly Problem, Incident, and Change Management. \n Excellent analytical and troubleshooting skills. \n Confident communicator with the ability to engage stakeholders at all levels. \n Experience using ITSM tools (e.g., ServiceNow, BMC Remedy, Cherwell, TOPdesk etc.). \n Calm under pressure and able to manage multiple priorities. \n Strong documentation and reporting skills. \n A continuous improvement mindset with a passion for service excellence. \n \n \n\n\n We welcome applications irrespective of race, colour, ethnic or national origin, disability, sex, gender identity, sexual orientation, age, religion, belief or marital status.

Customer Collections Analyst | COLLECTIONS | CREDIT RISK ANALYST | Mostly Remote | £500/day (Inside IR35) | 6 Months Contract | SQL | Power BI | \n\nOur client is seeking a talented Collections Credit Risk Analyst to play a fundamental role in establishing a new credit risk function within a consumer collections team.\n\nYou will work with large data sets to analyse customer behavioural data to identify emerging trends and patterns, focusing on customer potential to default on their payments.\n\nYour essential background will include experience working in collections, focusing on credit risk within a consumer function.\n\nKey Skills & Experience:\n\nPrevious experience working within Collections \nStrong knowledge of Credit Reference Agencies\n2 years' minimum of experience in Credit Risk \nAdvanced talent with Databricks, Python, SQL, Power BI \nExpert-level skills in Microsoft Excel\nProven ability to translate complex data sets into clear, actionable insights for senior leadership\nExcellent communication skills and senior stakeholder management \n\nLocation: Multiple offices based within UK \n Hybrid: Mostly remote with some adhoc office visits \n Contract: 6 moths initial contract \n Rate: £500/day Inside IR35 via umbrella\n\nSound interesting? Submit your application now!\n\nAdecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.\n\nBy applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

At Nelson Frank, we are currently on the market looking for contract ServiceNow Business Analysts for immediate start!\n We are looking for an experienced ServiceNow Business Analyst with Field Service Management (FSM) expertise for a 6-month contract role based onsite in London. The successful candidate will work closely with business stakeholders and technical teams to drive the implementation and enhancement of ServiceNow FSM solutions, improving field service operations and customer satisfaction. \n This is an outside IR35 contract with an immediate start, requiring full right to work in the UK. \n\n Engage with business stakeholders and field service teams to gather, analyze, and document detailed requirements for ServiceNow FSM. \n Translate business needs into clear functional specifications, process flows, and user stories. \n Collaborate closely with developers, administrators, and QA to ensure FSM configurations meet business requirements. \n Support the configuration and customization of ServiceNow FSM modules including work order management, scheduling, dispatch, mobile workforce, and asset management. \n Assist in testing efforts, including test plan creation, execution, and user acceptance testing (UAT). \n Provide training support and documentation for end users. \n Facilitate effective communication between business and technical teams throughout the project lifecycle. \n Ensure compliance with project timelines and quality standards. \n Maintain up-to-date knowledge of ServiceNow FSM capabilities and industry best practices. \n Proven experience (3+ years) as a Business Analyst in ServiceNow FSM implementations. \n Strong understanding of Field Service Management processes. \n Familiarity with Agile project methodologies. \n Ability to start immediately and commit to a 6-month onsite contract in London. \n ServiceNow certifications (e.g., Contract Type: 6-month fixed term, outside IR35\n Start Date: Immediate

ROLE OVERVIEW // \n\n We are seeking a proactive and detail-oriented Service Management Analyst to join our IT Service Management team within Technology. This role is pivotal in ensuring the stability and resilience of our IT services through effective Problem Management, Incident and Major Incident Management, and providing cover for our Change Management processes. \n \n\n You will work closely with technical teams, service owners, and stakeholders to drive root cause analysis, manage high-impact incidents, and support the governance of change activities. This is a hands-on role requiring strong analytical skills, excellent communication, and a solid understanding of ITIL practices. \n \n \n\n\n KEY RESPONSIBILITIES //\n \n\n The key responsibilities of this role are set out below and there may be others which are not listed. You may be required on occasion to work outside our normal working hours of 9:30am to 5:30pm. \n \n\n Problem Management \n Own and manage the end-to-end Problem Management process in alignment with ITIL v4 practices. \n Proactively identify and log problems based on incident trends, monitoring data, and stakeholder feedback. \n Facilitate and lead Root Cause Analysis (RCA) sessions using structured methodologies (e.g., 5 Whys, Fishbone, Kepner-Tregoe). \n Maintain and update the Known Error Database (KEDB) and ensure visibility of workarounds and permanent solutions. \n Collaborate with technical teams to define and implement corrective actions and preventive measures. \n Monitor and report on problem resolution progress, ensuring timely closure and documentation. \n Drive continual service improvement (CSI) initiatives based on problem insights and service performance data. \n Ensure problems are prioritised based on business impact and risk and escalated appropriately when necessary. \n Conduct regular problem reviews with stakeholders to ensure accountability and progress. \n \n\n Incident & Major Incident Management \n Own and manage the Incident Management process to ensure swift restoration of normal service operations with minimal disruption. \n Act as the primary coordinator for major incidents, ensuring structured and timely response across resolver teams. \n Lead major incident bridges, ensuring clear communication, rapid decision-making, and effective stakeholder engagement. \n Ensure incidents are correctly categorised, prioritised, and assigned in accordance with business impact and urgency. \n Maintain high-quality incident records, including timelines, actions taken, and resolution details. \n Drive post-incident reviews (PIRs) to identify root causes, document lessons learned and ensure follow-up actions are tracked and completed. \n Integration with the Problem Management processes to ensure recurring incidents are investigated and addressed. \n Monitor incident trends and performance metrics to identify opportunities for service improvement. \n Ensure compliance with SLAs and OLAs, escalating breaches and risks appropriately. \n Provide regular incident reporting and analysis to stakeholders, including dashboards and executive summaries. \n Champion a customer-focused approach to incident handling, ensuring timely updates and clear communication throughout the lifecycle. \n Support continual improvement of the Incident Management process, aligning with ITIL v4’s Service Value System (SVS) and guiding principles. \n \n\n Change Management (cover)\n Provide support and cover for Change Management processes during absences or peak periods. \n Review and assess change requests for risk, impact, and readiness as per the TCAB and CAB policy and process. \n Participate in and lead (where required and necessary) Technical Change Authority Board (TCAB) and Change Authority Board (CAB) meetings. \n Ensure changes are implemented with minimal disruption and in accordance with governance standards. \n \n\n \n\n CANDIDATE PROFILE //\n \n\n Candidates for this position must have: \n Proven and demonstrable experience in an IT Service Management role, ideally within a medium-to-large enterprise (Legal). \n ITIL v4 Foundation Certification or equivalent experience ( required ). \n Additional ITIL modules or certifications (e.g., Problem Management, High Velocity IT) are desirable but not essential. \n Strong understanding of ITIL v4 practices, particularly Problem, Incident, and Change Management. \n Excellent analytical and troubleshooting skills. \n Confident communicator with the ability to engage stakeholders at all levels. \n Experience using ITSM tools (e.g., ServiceNow, BMC Remedy, Cherwell, TOPdesk etc.). \n Calm under pressure and able to manage multiple priorities. \n Strong documentation and reporting skills. \n A continuous improvement mindset with a passion for service excellence. \n \n \n\n\n We welcome applications irrespective of race, colour, ethnic or national origin, disability, sex, gender identity, sexual orientation, age, religion, belief or marital status.

Senior Business Analyst London (Hybrid)\n\n FirstBank UK is a globally recognised, top-tier bank who provide world-class services to various institutions and individuals. Offering a comprehensive range of retail and corporate financial services/products, this thriving business with over 10 million active customers in over 700 business locations is the oldest African bank in the UK. Due to business requirements, we are now looking to acquire the services of an experienced Senior Business Analyst. \n\n~ This is a hybrid role with 3 days in the office & 2 days from home \n\n\n This purpose of this role is to support the Corporate Banking team of First Bank UK. The role requires strong credit, financial analysis and financial modelling skills. Supporting the RMs to drive origination of business by marketing new relationships, conducting research/initial assessments on prospects and preparing high quality presentations for internal discussions. \n Supporting the RMs to meet all on-boarding KYC and on-going KYB requirements in a timely manner and in line with the Bank’s policies and procedures. \n Working closely with the Business Risk Review team to ensure all compliance checks are done within the required timeframe with no adverse findings by the 2LoD. \n Preparation and timely delivery of credit applications with detailed financial analysis using correct data points for new and existing relationships. \n Working to a high degree of accuracy to avoid operational errors/losses and customer complaints \n Supporting the RMs with day-to-day management of client relationships and facilities, including but not limited to covenant monitoring, transactions monitoring, implementation of facility and compliance terms and conditions and other related tasks as directed by the RMs. \n\n Some relevant banking experience (Credit Risk, Financial Analysis or Middle Office)\n Previous experience as a Business Analyst \n Good level of business acumen and commercial awareness, including awareness of economic, cultural and regulatory issues within the banking environment \n Strong credit assessment skills, particularly with regards to more complex and structured facilities with an international dimension \n Good level of understanding of regulatory matters with respect to CDD/KYC \n Financial modelling skills are desirable \n In return we offer a fantastic benefits package including: \n\n~ Up to 10% employer pension contribution \n~ Life Assurance Cover \n~ Private Medical Insurance plan (upon successful completion of probation period)\n~ Gym subsidy (up to £50 per month)\n~ Cycle to work scheme \n~ Employee Assistance Program \n~ Interest Free season ticket loan for travel \n~ Birthday Leave \n The Curve Group is First Bank UK’s outsource partner for Recruitment and a "Data Processor". The Curve Group will hold the information you submit but First Bank UK will have access to it. You can find their privacy policy here: \n\n First Bank is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

ROLE OVERVIEW // \n\n We are seeking a proactive and detail-oriented Service Management Analyst to join our IT Service Management team within Technology. This role is pivotal in ensuring the stability and resilience of our IT services through effective Problem Management, Incident and Major Incident Management, and providing cover for our Change Management processes. \n \n\n You will work closely with technical teams, service owners, and stakeholders to drive root cause analysis, manage high-impact incidents, and support the governance of change activities. This is a hands-on role requiring strong analytical skills, excellent communication, and a solid understanding of ITIL practices. \n \n \n\n\n KEY RESPONSIBILITIES //\n \n\n The key responsibilities of this role are set out below and there may be others which are not listed. You may be required on occasion to work outside our normal working hours of 9:30am to 5:30pm. \n \n\n Problem Management \n Own and manage the end-to-end Problem Management process in alignment with ITIL v4 practices. \n Proactively identify and log problems based on incident trends, monitoring data, and stakeholder feedback. \n Facilitate and lead Root Cause Analysis (RCA) sessions using structured methodologies (e.g., 5 Whys, Fishbone, Kepner-Tregoe). \n Maintain and update the Known Error Database (KEDB) and ensure visibility of workarounds and permanent solutions. \n Collaborate with technical teams to define and implement corrective actions and preventive measures. \n Monitor and report on problem resolution progress, ensuring timely closure and documentation. \n Drive continual service improvement (CSI) initiatives based on problem insights and service performance data. \n Ensure problems are prioritised based on business impact and risk and escalated appropriately when necessary. \n Conduct regular problem reviews with stakeholders to ensure accountability and progress. \n \n\n Incident & Major Incident Management \n Own and manage the Incident Management process to ensure swift restoration of normal service operations with minimal disruption. \n Act as the primary coordinator for major incidents, ensuring structured and timely response across resolver teams. \n Lead major incident bridges, ensuring clear communication, rapid decision-making, and effective stakeholder engagement. \n Ensure incidents are correctly categorised, prioritised, and assigned in accordance with business impact and urgency. \n Maintain high-quality incident records, including timelines, actions taken, and resolution details. \n Drive post-incident reviews (PIRs) to identify root causes, document lessons learned and ensure follow-up actions are tracked and completed. \n Integration with the Problem Management processes to ensure recurring incidents are investigated and addressed. \n Monitor incident trends and performance metrics to identify opportunities for service improvement. \n Ensure compliance with SLAs and OLAs, escalating breaches and risks appropriately. \n Provide regular incident reporting and analysis to stakeholders, including dashboards and executive summaries. \n Champion a customer-focused approach to incident handling, ensuring timely updates and clear communication throughout the lifecycle. \n Support continual improvement of the Incident Management process, aligning with ITIL v4’s Service Value System (SVS) and guiding principles. \n \n\n Change Management (cover)\n Provide support and cover for Change Management processes during absences or peak periods. \n Review and assess change requests for risk, impact, and readiness as per the TCAB and CAB policy and process. \n Participate in and lead (where required and necessary) Technical Change Authority Board (TCAB) and Change Authority Board (CAB) meetings. \n Ensure changes are implemented with minimal disruption and in accordance with governance standards. \n \n\n \n\n CANDIDATE PROFILE //\n \n\n Candidates for this position must have: \n Proven and demonstrable experience in an IT Service Management role, ideally within a medium-to-large enterprise (Legal). \n ITIL v4 Foundation Certification or equivalent experience ( required ). \n Additional ITIL modules or certifications (e.g., Problem Management, High Velocity IT) are desirable but not essential. \n Strong understanding of ITIL v4 practices, particularly Problem, Incident, and Change Management. \n Excellent analytical and troubleshooting skills. \n Confident communicator with the ability to engage stakeholders at all levels. \n Experience using ITSM tools (e.g., ServiceNow, BMC Remedy, Cherwell, TOPdesk etc.). \n Calm under pressure and able to manage multiple priorities. \n Strong documentation and reporting skills. \n A continuous improvement mindset with a passion for service excellence. \n \n \n\n\n We welcome applications irrespective of race, colour, ethnic or national origin, disability, sex, gender identity, sexual orientation, age, religion, belief or marital status.

ROLE OVERVIEW // \n\n We are seeking a proactive and detail-oriented Service Management Analyst to join our IT Service Management team within Technology. This role is pivotal in ensuring the stability and resilience of our IT services through effective Problem Management, Incident and Major Incident Management, and providing cover for our Change Management processes. \n \n\n You will work closely with technical teams, service owners, and stakeholders to drive root cause analysis, manage high-impact incidents, and support the governance of change activities. This is a hands-on role requiring strong analytical skills, excellent communication, and a solid understanding of ITIL practices. \n \n \n\n\n KEY RESPONSIBILITIES //\n \n\n The key responsibilities of this role are set out below and there may be others which are not listed. You may be required on occasion to work outside our normal working hours of 9:30am to 5:30pm. \n \n\n Problem Management \n Own and manage the end-to-end Problem Management process in alignment with ITIL v4 practices. \n Proactively identify and log problems based on incident trends, monitoring data, and stakeholder feedback. \n Facilitate and lead Root Cause Analysis (RCA) sessions using structured methodologies (e.g., 5 Whys, Fishbone, Kepner-Tregoe). \n Maintain and update the Known Error Database (KEDB) and ensure visibility of workarounds and permanent solutions. \n Collaborate with technical teams to define and implement corrective actions and preventive measures. \n Monitor and report on problem resolution progress, ensuring timely closure and documentation. \n Drive continual service improvement (CSI) initiatives based on problem insights and service performance data. \n Ensure problems are prioritised based on business impact and risk and escalated appropriately when necessary. \n Conduct regular problem reviews with stakeholders to ensure accountability and progress. \n \n\n Incident & Major Incident Management \n Own and manage the Incident Management process to ensure swift restoration of normal service operations with minimal disruption. \n Act as the primary coordinator for major incidents, ensuring structured and timely response across resolver teams. \n Lead major incident bridges, ensuring clear communication, rapid decision-making, and effective stakeholder engagement. \n Ensure incidents are correctly categorised, prioritised, and assigned in accordance with business impact and urgency. \n Maintain high-quality incident records, including timelines, actions taken, and resolution details. \n Drive post-incident reviews (PIRs) to identify root causes, document lessons learned and ensure follow-up actions are tracked and completed. \n Integration with the Problem Management processes to ensure recurring incidents are investigated and addressed. \n Monitor incident trends and performance metrics to identify opportunities for service improvement. \n Ensure compliance with SLAs and OLAs, escalating breaches and risks appropriately. \n Provide regular incident reporting and analysis to stakeholders, including dashboards and executive summaries. \n Champion a customer-focused approach to incident handling, ensuring timely updates and clear communication throughout the lifecycle. \n Support continual improvement of the Incident Management process, aligning with ITIL v4’s Service Value System (SVS) and guiding principles. \n \n\n Change Management (cover)\n Provide support and cover for Change Management processes during absences or peak periods. \n Review and assess change requests for risk, impact, and readiness as per the TCAB and CAB policy and process. \n Participate in and lead (where required and necessary) Technical Change Authority Board (TCAB) and Change Authority Board (CAB) meetings. \n Ensure changes are implemented with minimal disruption and in accordance with governance standards. \n \n\n \n\n CANDIDATE PROFILE //\n \n\n Candidates for this position must have: \n Proven and demonstrable experience in an IT Service Management role, ideally within a medium-to-large enterprise (Legal). \n ITIL v4 Foundation Certification or equivalent experience ( required ). \n Additional ITIL modules or certifications (e.g., Problem Management, High Velocity IT) are desirable but not essential. \n Strong understanding of ITIL v4 practices, particularly Problem, Incident, and Change Management. \n Excellent analytical and troubleshooting skills. \n Confident communicator with the ability to engage stakeholders at all levels. \n Experience using ITSM tools (e.g., ServiceNow, BMC Remedy, Cherwell, TOPdesk etc.). \n Calm under pressure and able to manage multiple priorities. \n Strong documentation and reporting skills. \n A continuous improvement mindset with a passion for service excellence. \n \n \n\n\n We welcome applications irrespective of race, colour, ethnic or national origin, disability, sex, gender identity, sexual orientation, age, religion, belief or marital status.