Trabajos customer analyst en Reino Unido - Page 4

ROLE OVERVIEW // \n\n We are seeking a proactive and detail-oriented Service Management Analyst to join our IT Service Management team within Technology. This role is pivotal in ensuring the stability and resilience of our IT services through effective Problem Management, Incident and Major Incident Management, and providing cover for our Change Management processes. \n \n\n You will work closely with technical teams, service owners, and stakeholders to drive root cause analysis, manage high-impact incidents, and support the governance of change activities. This is a hands-on role requiring strong analytical skills, excellent communication, and a solid understanding of ITIL practices. \n \n \n\n\n KEY RESPONSIBILITIES //\n \n\n The key responsibilities of this role are set out below and there may be others which are not listed. You may be required on occasion to work outside our normal working hours of 9:30am to 5:30pm. \n \n\n Problem Management \n Own and manage the end-to-end Problem Management process in alignment with ITIL v4 practices. \n Proactively identify and log problems based on incident trends, monitoring data, and stakeholder feedback. \n Facilitate and lead Root Cause Analysis (RCA) sessions using structured methodologies (e.g., 5 Whys, Fishbone, Kepner-Tregoe). \n Maintain and update the Known Error Database (KEDB) and ensure visibility of workarounds and permanent solutions. \n Collaborate with technical teams to define and implement corrective actions and preventive measures. \n Monitor and report on problem resolution progress, ensuring timely closure and documentation. \n Drive continual service improvement (CSI) initiatives based on problem insights and service performance data. \n Ensure problems are prioritised based on business impact and risk and escalated appropriately when necessary. \n Conduct regular problem reviews with stakeholders to ensure accountability and progress. \n \n\n Incident & Major Incident Management \n Own and manage the Incident Management process to ensure swift restoration of normal service operations with minimal disruption. \n Act as the primary coordinator for major incidents, ensuring structured and timely response across resolver teams. \n Lead major incident bridges, ensuring clear communication, rapid decision-making, and effective stakeholder engagement. \n Ensure incidents are correctly categorised, prioritised, and assigned in accordance with business impact and urgency. \n Maintain high-quality incident records, including timelines, actions taken, and resolution details. \n Drive post-incident reviews (PIRs) to identify root causes, document lessons learned and ensure follow-up actions are tracked and completed. \n Integration with the Problem Management processes to ensure recurring incidents are investigated and addressed. \n Monitor incident trends and performance metrics to identify opportunities for service improvement. \n Ensure compliance with SLAs and OLAs, escalating breaches and risks appropriately. \n Provide regular incident reporting and analysis to stakeholders, including dashboards and executive summaries. \n Champion a customer-focused approach to incident handling, ensuring timely updates and clear communication throughout the lifecycle. \n Support continual improvement of the Incident Management process, aligning with ITIL v4’s Service Value System (SVS) and guiding principles. \n \n\n Change Management (cover)\n Provide support and cover for Change Management processes during absences or peak periods. \n Review and assess change requests for risk, impact, and readiness as per the TCAB and CAB policy and process. \n Participate in and lead (where required and necessary) Technical Change Authority Board (TCAB) and Change Authority Board (CAB) meetings. \n Ensure changes are implemented with minimal disruption and in accordance with governance standards. \n \n\n \n\n CANDIDATE PROFILE //\n \n\n Candidates for this position must have: \n Proven and demonstrable experience in an IT Service Management role, ideally within a medium-to-large enterprise (Legal). \n ITIL v4 Foundation Certification or equivalent experience ( required ). \n Additional ITIL modules or certifications (e.g., Problem Management, High Velocity IT) are desirable but not essential. \n Strong understanding of ITIL v4 practices, particularly Problem, Incident, and Change Management. \n Excellent analytical and troubleshooting skills. \n Confident communicator with the ability to engage stakeholders at all levels. \n Experience using ITSM tools (e.g., ServiceNow, BMC Remedy, Cherwell, TOPdesk etc.). \n Calm under pressure and able to manage multiple priorities. \n Strong documentation and reporting skills. \n A continuous improvement mindset with a passion for service excellence. \n \n \n\n\n We welcome applications irrespective of race, colour, ethnic or national origin, disability, sex, gender identity, sexual orientation, age, religion, belief or marital status.

At Nelson Frank, we are currently on the market looking for contract ServiceNow Business Analysts for immediate start!\n We are looking for an experienced ServiceNow Business Analyst with Field Service Management (FSM) expertise for a 6-month contract role based onsite in London. The successful candidate will work closely with business stakeholders and technical teams to drive the implementation and enhancement of ServiceNow FSM solutions, improving field service operations and customer satisfaction. \n This is an outside IR35 contract with an immediate start, requiring full right to work in the UK. \n\n Engage with business stakeholders and field service teams to gather, analyze, and document detailed requirements for ServiceNow FSM. \n Translate business needs into clear functional specifications, process flows, and user stories. \n Collaborate closely with developers, administrators, and QA to ensure FSM configurations meet business requirements. \n Support the configuration and customization of ServiceNow FSM modules including work order management, scheduling, dispatch, mobile workforce, and asset management. \n Assist in testing efforts, including test plan creation, execution, and user acceptance testing (UAT). \n Provide training support and documentation for end users. \n Facilitate effective communication between business and technical teams throughout the project lifecycle. \n Ensure compliance with project timelines and quality standards. \n Maintain up-to-date knowledge of ServiceNow FSM capabilities and industry best practices. \n Proven experience (3+ years) as a Business Analyst in ServiceNow FSM implementations. \n Strong understanding of Field Service Management processes. \n Familiarity with Agile project methodologies. \n Ability to start immediately and commit to a 6-month onsite contract in London. \n ServiceNow certifications (e.g., Contract Type: 6-month fixed term, outside IR35\n Start Date: Immediate

At Nelson Frank, we are currently on the market looking for contract ServiceNow Business Analysts for immediate start!\n We are looking for an experienced ServiceNow Business Analyst with Field Service Management (FSM) expertise for a 6-month contract role based onsite in London. The successful candidate will work closely with business stakeholders and technical teams to drive the implementation and enhancement of ServiceNow FSM solutions, improving field service operations and customer satisfaction. \n This is an outside IR35 contract with an immediate start, requiring full right to work in the UK. \n\n Engage with business stakeholders and field service teams to gather, analyze, and document detailed requirements for ServiceNow FSM. \n Translate business needs into clear functional specifications, process flows, and user stories. \n Collaborate closely with developers, administrators, and QA to ensure FSM configurations meet business requirements. \n Support the configuration and customization of ServiceNow FSM modules including work order management, scheduling, dispatch, mobile workforce, and asset management. \n Assist in testing efforts, including test plan creation, execution, and user acceptance testing (UAT). \n Provide training support and documentation for end users. \n Facilitate effective communication between business and technical teams throughout the project lifecycle. \n Ensure compliance with project timelines and quality standards. \n Maintain up-to-date knowledge of ServiceNow FSM capabilities and industry best practices. \n Proven experience (3+ years) as a Business Analyst in ServiceNow FSM implementations. \n Strong understanding of Field Service Management processes. \n Familiarity with Agile project methodologies. \n Ability to start immediately and commit to a 6-month onsite contract in London. \n ServiceNow certifications (e.g., Contract Type: 6-month fixed term, outside IR35\n Start Date: Immediate

Focus on WD are seeking skilled Workday Senior Specialist to join a Workday customer in the heart of the city (London, UK)£65,000 - £70,000 Base Salary plus bonus & benefits. \n3 Days a week on-site in Central London required (4 days desirable)\n A Fantastic opportunity to utilise the full breadth of your Workday modular knowledge & learning other modules/areas of the system helping drive career deveopment and growth!!!!\n\n We are seeking an experienced Workday Senior Specialist to lead and optimise our clients HRIS function. This is a pivotal position for a hands-on expert who can enhance, maintain, and develop the Workday platform to meet evolving business and people objectives. \n You will act as the sole in-house Workday authority, partnering closely with HR, Payroll, IT, Finance, and Learning teams to ensure seamless integration, functionality, and efficiency across all Workday modules. \n Lead the HRIS function, integrating Workday seamlessly with HR and Payroll processes. \n Serve as the primary in-house Workday specialist, providing expert guidance and technical solutions across all modules. \n Design, maintain, and execute the Workday roadmap to align with long-term business objectives. \n Monitor and track system updates, configuration changes, and workloads using tools such as Smartsheet. \n Ensure configurations and processes evolve with business needs, maintaining optimal performance and usability. \n Redesign and maintain the job architecture, security model, and position management structure to drive process efficiency and data accuracy. \n Implement and refine business process and domain security policies. \n Mentor and support a Workday Apprentice Analyst, fostering professional development and knowledge growth. \n Coordinate and execute testing cycles for Workday’s biannual releases, identifying system improvement opportunities. \n Conduct data integrity audits and support compliance, ensuring consistent and accurate reporting. \n Strong experience as a Workday Specialist / Senior Analyst / HRIS Lead, ideally with full ownership of a Workday environment. \n Solid understanding of Workday configuration, security, business processes, and integrations. \n As a business we wholly and totally concentrate on recruitment for the Workday ecosystem, which means we know our area inside & out. Our knowledge of the Workday ecosystem is what separates us from the rest and drives us forward

Focus on WD are seeking skilled Workday Senior Specialist to join a Workday customer in the heart of the city (London, UK)£65,000 - £70,000 Base Salary plus bonus & benefits. \n3 Days a week on-site in Central London required (4 days desirable)\n A Fantastic opportunity to utilise the full breadth of your Workday modular knowledge & learning other modules/areas of the system helping drive career deveopment and growth!!!!\n\n We are seeking an experienced Workday Senior Specialist to lead and optimise our clients HRIS function. This is a pivotal position for a hands-on expert who can enhance, maintain, and develop the Workday platform to meet evolving business and people objectives. \n You will act as the sole in-house Workday authority, partnering closely with HR, Payroll, IT, Finance, and Learning teams to ensure seamless integration, functionality, and efficiency across all Workday modules. \n Lead the HRIS function, integrating Workday seamlessly with HR and Payroll processes. \n Serve as the primary in-house Workday specialist, providing expert guidance and technical solutions across all modules. \n Design, maintain, and execute the Workday roadmap to align with long-term business objectives. \n Monitor and track system updates, configuration changes, and workloads using tools such as Smartsheet. \n Ensure configurations and processes evolve with business needs, maintaining optimal performance and usability. \n Redesign and maintain the job architecture, security model, and position management structure to drive process efficiency and data accuracy. \n Implement and refine business process and domain security policies. \n Mentor and support a Workday Apprentice Analyst, fostering professional development and knowledge growth. \n Coordinate and execute testing cycles for Workday’s biannual releases, identifying system improvement opportunities. \n Conduct data integrity audits and support compliance, ensuring consistent and accurate reporting. \n Strong experience as a Workday Specialist / Senior Analyst / HRIS Lead, ideally with full ownership of a Workday environment. \n Solid understanding of Workday configuration, security, business processes, and integrations. \n As a business we wholly and totally concentrate on recruitment for the Workday ecosystem, which means we know our area inside & out. Our knowledge of the Workday ecosystem is what separates us from the rest and drives us forward

Senior Business Analyst London (Hybrid)\n\n FirstBank UK is a globally recognised, top-tier bank who provide world-class services to various institutions and individuals. Offering a comprehensive range of retail and corporate financial services/products, this thriving business with over 10 million active customers in over 700 business locations is the oldest African bank in the UK. Due to business requirements, we are now looking to acquire the services of an experienced Senior Business Analyst. \n\n~ This is a hybrid role with 3 days in the office & 2 days from home \n\n\n This purpose of this role is to support the Corporate Banking team of First Bank UK. The role requires strong credit, financial analysis and financial modelling skills. Supporting the RMs to drive origination of business by marketing new relationships, conducting research/initial assessments on prospects and preparing high quality presentations for internal discussions. \n Supporting the RMs to meet all on-boarding KYC and on-going KYB requirements in a timely manner and in line with the Bank’s policies and procedures. \n Working closely with the Business Risk Review team to ensure all compliance checks are done within the required timeframe with no adverse findings by the 2LoD. \n Preparation and timely delivery of credit applications with detailed financial analysis using correct data points for new and existing relationships. \n Working to a high degree of accuracy to avoid operational errors/losses and customer complaints \n Supporting the RMs with day-to-day management of client relationships and facilities, including but not limited to covenant monitoring, transactions monitoring, implementation of facility and compliance terms and conditions and other related tasks as directed by the RMs. \n\n Some relevant banking experience (Credit Risk, Financial Analysis or Middle Office)\n Previous experience as a Business Analyst \n Good level of business acumen and commercial awareness, including awareness of economic, cultural and regulatory issues within the banking environment \n Strong credit assessment skills, particularly with regards to more complex and structured facilities with an international dimension \n Good level of understanding of regulatory matters with respect to CDD/KYC \n Financial modelling skills are desirable \n In return we offer a fantastic benefits package including: \n\n~ Up to 10% employer pension contribution \n~ Life Assurance Cover \n~ Private Medical Insurance plan (upon successful completion of probation period)\n~ Gym subsidy (up to £50 per month)\n~ Cycle to work scheme \n~ Employee Assistance Program \n~ Interest Free season ticket loan for travel \n~ Birthday Leave \n The Curve Group is First Bank UK’s outsource partner for Recruitment and a "Data Processor". The Curve Group will hold the information you submit but First Bank UK will have access to it. You can find their privacy policy here: \n\n First Bank is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

ROLE OVERVIEW // \n\n We are seeking a proactive and detail-oriented Service Management Analyst to join our IT Service Management team within Technology. This role is pivotal in ensuring the stability and resilience of our IT services through effective Problem Management, Incident and Major Incident Management, and providing cover for our Change Management processes. \n \n\n You will work closely with technical teams, service owners, and stakeholders to drive root cause analysis, manage high-impact incidents, and support the governance of change activities. This is a hands-on role requiring strong analytical skills, excellent communication, and a solid understanding of ITIL practices. \n \n \n\n\n KEY RESPONSIBILITIES //\n \n\n The key responsibilities of this role are set out below and there may be others which are not listed. You may be required on occasion to work outside our normal working hours of 9:30am to 5:30pm. \n \n\n Problem Management \n Own and manage the end-to-end Problem Management process in alignment with ITIL v4 practices. \n Proactively identify and log problems based on incident trends, monitoring data, and stakeholder feedback. \n Facilitate and lead Root Cause Analysis (RCA) sessions using structured methodologies (e.g., 5 Whys, Fishbone, Kepner-Tregoe). \n Maintain and update the Known Error Database (KEDB) and ensure visibility of workarounds and permanent solutions. \n Collaborate with technical teams to define and implement corrective actions and preventive measures. \n Monitor and report on problem resolution progress, ensuring timely closure and documentation. \n Drive continual service improvement (CSI) initiatives based on problem insights and service performance data. \n Ensure problems are prioritised based on business impact and risk and escalated appropriately when necessary. \n Conduct regular problem reviews with stakeholders to ensure accountability and progress. \n \n\n Incident & Major Incident Management \n Own and manage the Incident Management process to ensure swift restoration of normal service operations with minimal disruption. \n Act as the primary coordinator for major incidents, ensuring structured and timely response across resolver teams. \n Lead major incident bridges, ensuring clear communication, rapid decision-making, and effective stakeholder engagement. \n Ensure incidents are correctly categorised, prioritised, and assigned in accordance with business impact and urgency. \n Maintain high-quality incident records, including timelines, actions taken, and resolution details. \n Drive post-incident reviews (PIRs) to identify root causes, document lessons learned and ensure follow-up actions are tracked and completed. \n Integration with the Problem Management processes to ensure recurring incidents are investigated and addressed. \n Monitor incident trends and performance metrics to identify opportunities for service improvement. \n Ensure compliance with SLAs and OLAs, escalating breaches and risks appropriately. \n Provide regular incident reporting and analysis to stakeholders, including dashboards and executive summaries. \n Champion a customer-focused approach to incident handling, ensuring timely updates and clear communication throughout the lifecycle. \n Support continual improvement of the Incident Management process, aligning with ITIL v4’s Service Value System (SVS) and guiding principles. \n \n\n Change Management (cover)\n Provide support and cover for Change Management processes during absences or peak periods. \n Review and assess change requests for risk, impact, and readiness as per the TCAB and CAB policy and process. \n Participate in and lead (where required and necessary) Technical Change Authority Board (TCAB) and Change Authority Board (CAB) meetings. \n Ensure changes are implemented with minimal disruption and in accordance with governance standards. \n \n\n \n\n CANDIDATE PROFILE //\n \n\n Candidates for this position must have: \n Proven and demonstrable experience in an IT Service Management role, ideally within a medium-to-large enterprise (Legal). \n ITIL v4 Foundation Certification or equivalent experience ( required ). \n Additional ITIL modules or certifications (e.g., Problem Management, High Velocity IT) are desirable but not essential. \n Strong understanding of ITIL v4 practices, particularly Problem, Incident, and Change Management. \n Excellent analytical and troubleshooting skills. \n Confident communicator with the ability to engage stakeholders at all levels. \n Experience using ITSM tools (e.g., ServiceNow, BMC Remedy, Cherwell, TOPdesk etc.). \n Calm under pressure and able to manage multiple priorities. \n Strong documentation and reporting skills. \n A continuous improvement mindset with a passion for service excellence. \n \n \n\n\n We welcome applications irrespective of race, colour, ethnic or national origin, disability, sex, gender identity, sexual orientation, age, religion, belief or marital status.

Senior Business Analyst London (Hybrid)\n\n FirstBank UK is a globally recognised, top-tier bank who provide world-class services to various institutions and individuals. Offering a comprehensive range of retail and corporate financial services/products, this thriving business with over 10 million active customers in over 700 business locations is the oldest African bank in the UK. Due to business requirements, we are now looking to acquire the services of an experienced Senior Business Analyst. \n\n~ This is a hybrid role with 3 days in the office & 2 days from home \n\n\n This purpose of this role is to support the Corporate Banking team of First Bank UK. The role requires strong credit, financial analysis and financial modelling skills. Supporting the RMs to drive origination of business by marketing new relationships, conducting research/initial assessments on prospects and preparing high quality presentations for internal discussions. \n Supporting the RMs to meet all on-boarding KYC and on-going KYB requirements in a timely manner and in line with the Bank’s policies and procedures. \n Working closely with the Business Risk Review team to ensure all compliance checks are done within the required timeframe with no adverse findings by the 2LoD. \n Preparation and timely delivery of credit applications with detailed financial analysis using correct data points for new and existing relationships. \n Working to a high degree of accuracy to avoid operational errors/losses and customer complaints \n Supporting the RMs with day-to-day management of client relationships and facilities, including but not limited to covenant monitoring, transactions monitoring, implementation of facility and compliance terms and conditions and other related tasks as directed by the RMs. \n\n Some relevant banking experience (Credit Risk, Financial Analysis or Middle Office)\n Previous experience as a Business Analyst \n Good level of business acumen and commercial awareness, including awareness of economic, cultural and regulatory issues within the banking environment \n Strong credit assessment skills, particularly with regards to more complex and structured facilities with an international dimension \n Good level of understanding of regulatory matters with respect to CDD/KYC \n Financial modelling skills are desirable \n In return we offer a fantastic benefits package including: \n\n~ Up to 10% employer pension contribution \n~ Life Assurance Cover \n~ Private Medical Insurance plan (upon successful completion of probation period)\n~ Gym subsidy (up to £50 per month)\n~ Cycle to work scheme \n~ Employee Assistance Program \n~ Interest Free season ticket loan for travel \n~ Birthday Leave \n The Curve Group is First Bank UK’s outsource partner for Recruitment and a "Data Processor". The Curve Group will hold the information you submit but First Bank UK will have access to it. You can find their privacy policy here: \n\n First Bank is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Senior Business Analyst London (Hybrid)\n\n FirstBank UK is a globally recognised, top-tier bank who provide world-class services to various institutions and individuals. Offering a comprehensive range of retail and corporate financial services/products, this thriving business with over 10 million active customers in over 700 business locations is the oldest African bank in the UK. Due to business requirements, we are now looking to acquire the services of an experienced Senior Business Analyst. \n\n~ This is a hybrid role with 3 days in the office & 2 days from home \n\n\n This purpose of this role is to support the Corporate Banking team of First Bank UK. The role requires strong credit, financial analysis and financial modelling skills. Supporting the RMs to drive origination of business by marketing new relationships, conducting research/initial assessments on prospects and preparing high quality presentations for internal discussions. \n Supporting the RMs to meet all on-boarding KYC and on-going KYB requirements in a timely manner and in line with the Bank’s policies and procedures. \n Working closely with the Business Risk Review team to ensure all compliance checks are done within the required timeframe with no adverse findings by the 2LoD. \n Preparation and timely delivery of credit applications with detailed financial analysis using correct data points for new and existing relationships. \n Working to a high degree of accuracy to avoid operational errors/losses and customer complaints \n Supporting the RMs with day-to-day management of client relationships and facilities, including but not limited to covenant monitoring, transactions monitoring, implementation of facility and compliance terms and conditions and other related tasks as directed by the RMs. \n\n Some relevant banking experience (Credit Risk, Financial Analysis or Middle Office)\n Previous experience as a Business Analyst \n Good level of business acumen and commercial awareness, including awareness of economic, cultural and regulatory issues within the banking environment \n Strong credit assessment skills, particularly with regards to more complex and structured facilities with an international dimension \n Good level of understanding of regulatory matters with respect to CDD/KYC \n Financial modelling skills are desirable \n In return we offer a fantastic benefits package including: \n\n~ Up to 10% employer pension contribution \n~ Life Assurance Cover \n~ Private Medical Insurance plan (upon successful completion of probation period)\n~ Gym subsidy (up to £50 per month)\n~ Cycle to work scheme \n~ Employee Assistance Program \n~ Interest Free season ticket loan for travel \n~ Birthday Leave \n The Curve Group is First Bank UK’s outsource partner for Recruitment and a "Data Processor". The Curve Group will hold the information you submit but First Bank UK will have access to it. You can find their privacy policy here: \n\n First Bank is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Focus on WD are seeking skilled Workday Senior Specialist to join a Workday customer in the heart of the city (London, UK)£65,000 - £70,000 Base Salary plus bonus & benefits. \n3 Days a week on-site in Central London required (4 days desirable)\n A Fantastic opportunity to utilise the full breadth of your Workday modular knowledge & learning other modules/areas of the system helping drive career deveopment and growth!!!!\n\n We are seeking an experienced Workday Senior Specialist to lead and optimise our clients HRIS function. This is a pivotal position for a hands-on expert who can enhance, maintain, and develop the Workday platform to meet evolving business and people objectives. \n You will act as the sole in-house Workday authority, partnering closely with HR, Payroll, IT, Finance, and Learning teams to ensure seamless integration, functionality, and efficiency across all Workday modules. \n Lead the HRIS function, integrating Workday seamlessly with HR and Payroll processes. \n Serve as the primary in-house Workday specialist, providing expert guidance and technical solutions across all modules. \n Design, maintain, and execute the Workday roadmap to align with long-term business objectives. \n Monitor and track system updates, configuration changes, and workloads using tools such as Smartsheet. \n Ensure configurations and processes evolve with business needs, maintaining optimal performance and usability. \n Redesign and maintain the job architecture, security model, and position management structure to drive process efficiency and data accuracy. \n Implement and refine business process and domain security policies. \n Mentor and support a Workday Apprentice Analyst, fostering professional development and knowledge growth. \n Coordinate and execute testing cycles for Workday’s biannual releases, identifying system improvement opportunities. \n Conduct data integrity audits and support compliance, ensuring consistent and accurate reporting. \n Strong experience as a Workday Specialist / Senior Analyst / HRIS Lead, ideally with full ownership of a Workday environment. \n Solid understanding of Workday configuration, security, business processes, and integrations. \n As a business we wholly and totally concentrate on recruitment for the Workday ecosystem, which means we know our area inside & out. Our knowledge of the Workday ecosystem is what separates us from the rest and drives us forward

Senior Business Analyst London (Hybrid)\n\n FirstBank UK is a globally recognised, top-tier bank who provide world-class services to various institutions and individuals. Offering a comprehensive range of retail and corporate financial services/products, this thriving business with over 10 million active customers in over 700 business locations is the oldest African bank in the UK. Due to business requirements, we are now looking to acquire the services of an experienced Senior Business Analyst. \n\n~ This is a hybrid role with 3 days in the office & 2 days from home \n\n\n This purpose of this role is to support the Corporate Banking team of First Bank UK. The role requires strong credit, financial analysis and financial modelling skills. Supporting the RMs to drive origination of business by marketing new relationships, conducting research/initial assessments on prospects and preparing high quality presentations for internal discussions. \n Supporting the RMs to meet all on-boarding KYC and on-going KYB requirements in a timely manner and in line with the Bank’s policies and procedures. \n Working closely with the Business Risk Review team to ensure all compliance checks are done within the required timeframe with no adverse findings by the 2LoD. \n Preparation and timely delivery of credit applications with detailed financial analysis using correct data points for new and existing relationships. \n Working to a high degree of accuracy to avoid operational errors/losses and customer complaints \n Supporting the RMs with day-to-day management of client relationships and facilities, including but not limited to covenant monitoring, transactions monitoring, implementation of facility and compliance terms and conditions and other related tasks as directed by the RMs. \n\n Some relevant banking experience (Credit Risk, Financial Analysis or Middle Office)\n Previous experience as a Business Analyst \n Good level of business acumen and commercial awareness, including awareness of economic, cultural and regulatory issues within the banking environment \n Strong credit assessment skills, particularly with regards to more complex and structured facilities with an international dimension \n Good level of understanding of regulatory matters with respect to CDD/KYC \n Financial modelling skills are desirable \n In return we offer a fantastic benefits package including: \n\n~ Up to 10% employer pension contribution \n~ Life Assurance Cover \n~ Private Medical Insurance plan (upon successful completion of probation period)\n~ Gym subsidy (up to £50 per month)\n~ Cycle to work scheme \n~ Employee Assistance Program \n~ Interest Free season ticket loan for travel \n~ Birthday Leave \n The Curve Group is First Bank UK’s outsource partner for Recruitment and a "Data Processor". The Curve Group will hold the information you submit but First Bank UK will have access to it. You can find their privacy policy here: \n\n First Bank is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Focus on WD are seeking skilled Workday Senior Specialist to join a Workday customer in the heart of the city (London, UK)£65,000 - £70,000 Base Salary plus bonus & benefits. \n3 Days a week on-site in Central London required (4 days desirable)\n A Fantastic opportunity to utilise the full breadth of your Workday modular knowledge & learning other modules/areas of the system helping drive career deveopment and growth!!!!\n\n We are seeking an experienced Workday Senior Specialist to lead and optimise our clients HRIS function. This is a pivotal position for a hands-on expert who can enhance, maintain, and develop the Workday platform to meet evolving business and people objectives. \n You will act as the sole in-house Workday authority, partnering closely with HR, Payroll, IT, Finance, and Learning teams to ensure seamless integration, functionality, and efficiency across all Workday modules. \n Lead the HRIS function, integrating Workday seamlessly with HR and Payroll processes. \n Serve as the primary in-house Workday specialist, providing expert guidance and technical solutions across all modules. \n Design, maintain, and execute the Workday roadmap to align with long-term business objectives. \n Monitor and track system updates, configuration changes, and workloads using tools such as Smartsheet. \n Ensure configurations and processes evolve with business needs, maintaining optimal performance and usability. \n Redesign and maintain the job architecture, security model, and position management structure to drive process efficiency and data accuracy. \n Implement and refine business process and domain security policies. \n Mentor and support a Workday Apprentice Analyst, fostering professional development and knowledge growth. \n Coordinate and execute testing cycles for Workday’s biannual releases, identifying system improvement opportunities. \n Conduct data integrity audits and support compliance, ensuring consistent and accurate reporting. \n Strong experience as a Workday Specialist / Senior Analyst / HRIS Lead, ideally with full ownership of a Workday environment. \n Solid understanding of Workday configuration, security, business processes, and integrations. \n As a business we wholly and totally concentrate on recruitment for the Workday ecosystem, which means we know our area inside & out. Our knowledge of the Workday ecosystem is what separates us from the rest and drives us forward

At Nelson Frank, we are currently on the market looking for contract ServiceNow Business Analysts for immediate start!\n We are looking for an experienced ServiceNow Business Analyst with Field Service Management (FSM) expertise for a 6-month contract role based onsite in London. The successful candidate will work closely with business stakeholders and technical teams to drive the implementation and enhancement of ServiceNow FSM solutions, improving field service operations and customer satisfaction. \n This is an outside IR35 contract with an immediate start, requiring full right to work in the UK. \n\n Engage with business stakeholders and field service teams to gather, analyze, and document detailed requirements for ServiceNow FSM. \n Translate business needs into clear functional specifications, process flows, and user stories. \n Collaborate closely with developers, administrators, and QA to ensure FSM configurations meet business requirements. \n Support the configuration and customization of ServiceNow FSM modules including work order management, scheduling, dispatch, mobile workforce, and asset management. \n Assist in testing efforts, including test plan creation, execution, and user acceptance testing (UAT). \n Provide training support and documentation for end users. \n Facilitate effective communication between business and technical teams throughout the project lifecycle. \n Ensure compliance with project timelines and quality standards. \n Maintain up-to-date knowledge of ServiceNow FSM capabilities and industry best practices. \n Proven experience (3+ years) as a Business Analyst in ServiceNow FSM implementations. \n Strong understanding of Field Service Management processes. \n Familiarity with Agile project methodologies. \n Ability to start immediately and commit to a 6-month onsite contract in London. \n ServiceNow certifications (e.g., Contract Type: 6-month fixed term, outside IR35\n Start Date: Immediate

At Nelson Frank, we are currently on the market looking for contract ServiceNow Business Analysts for immediate start!\n We are looking for an experienced ServiceNow Business Analyst with Field Service Management (FSM) expertise for a 6-month contract role based onsite in London. The successful candidate will work closely with business stakeholders and technical teams to drive the implementation and enhancement of ServiceNow FSM solutions, improving field service operations and customer satisfaction. \n This is an outside IR35 contract with an immediate start, requiring full right to work in the UK. \n\n Engage with business stakeholders and field service teams to gather, analyze, and document detailed requirements for ServiceNow FSM. \n Translate business needs into clear functional specifications, process flows, and user stories. \n Collaborate closely with developers, administrators, and QA to ensure FSM configurations meet business requirements. \n Support the configuration and customization of ServiceNow FSM modules including work order management, scheduling, dispatch, mobile workforce, and asset management. \n Assist in testing efforts, including test plan creation, execution, and user acceptance testing (UAT). \n Provide training support and documentation for end users. \n Facilitate effective communication between business and technical teams throughout the project lifecycle. \n Ensure compliance with project timelines and quality standards. \n Maintain up-to-date knowledge of ServiceNow FSM capabilities and industry best practices. \n Proven experience (3+ years) as a Business Analyst in ServiceNow FSM implementations. \n Strong understanding of Field Service Management processes. \n Familiarity with Agile project methodologies. \n Ability to start immediately and commit to a 6-month onsite contract in London. \n ServiceNow certifications (e.g., Contract Type: 6-month fixed term, outside IR35\n Start Date: Immediate

Application Support Analyst – Join a Leading Software Solutions Provider Are you a problem-solver with a passion for technology and exceptional customer service? We’re looking for a Product / Application Support Analyst to join our growing team, supporting innovative applications used across

Senior Threat Detection Analyst Permanent | Hybrid We’re looking for an experienced Threat Detection Senior Analyst to join a global leader in data science and customer insights.The team supports some of the world’s most recognized brands, using data to drive smarter business decisions, and

Data Analyst - Customer Success Team. Are you a data-driven problem solver ready to make a real impact on customer experience? Our client is looking for a motivated Data Analyst to join a fast-moving Global Customer Success team.

Application Support Analyst – Join a Leading Software Solutions Provider Are you a problem-solver with a passion for technology and exceptional customer service? We’re looking for a Product / Application Support Analyst to join our growing team, supporting innovative applications used across

Application Support Analyst – Join a Leading Software Solutions Provider Are you a problem-solver with a passion for technology and exceptional customer service? We’re looking for a Product / Application Support Analyst to join our growing team, supporting innovative applications used across

SENIOR CUSTOMER ANALYST - LOYALTY. Beyond food delivery, the business supports restaurants with data-driven insights, pricing optimisation, and promotional strategies, ensuring sustainable partner growth and improved customer experiences. You'll join the Customer Analytics & Loyalty function - a

As a Customer Insight Analyst, your responsibilities will include:. Collaborating with the BI and data teams to ensure accurate and consistent data flows. The successful Customer Insight Analyst will have:.

HEAD OF PRICING & SUBSCRIPTIONS - 12-MONTH FTC. You'll join a specialist pricing and customer engagement function focused on subscription strategy for one of the UK's most prestigious news titles. The team includes a Pricing Manager, and an Analyst, working together to understand customer behavi

They are seeking a retail focussed customer success manager who will manage client journeys and relationships across Northern Europe. This person would suit someone who is working in similar role in software for retail or someone who is a Business Analyst, Account Manager or project manager within

Marketing Data Analyst - Outside IR35 I've partnered with a high-growth start-up looking to expand their Data function, by bringing on a Marketing Data Analyst on a contract basis - more info below: Must have proven experience in Marketing and Behavioural Analytics projects Attribution relati

Senior Data Analyst (Marketing) | Hybrid, UK We’re working with a leading global fintech that’s growing fast and they’re searching for a Senior Data Analyst (Marketing) to help shape data-driven decisions across their digital marketing ecosystem. This is your chance to join a cross-functi

Working in conjunction with the Service Desk Team Leader and IT Team Leaders in analysing historic data to identify underlying trends Responsible and accountable for the overall ownership of the Incident until resolution Chairing Major Incident Review meetings Review timeline of events, includ

Application Support Analyst – Join a Leading Software Solutions Provider Are you a problem-solver with a passion for technology and exceptional customer service? We’re looking for a Product / Application Support Analyst to join our growing team, supporting innovative applications used across

Senior Threat Detection Analyst Permanent | Hybrid We’re looking for an experienced Threat Detection Senior Analyst to join a global leader in data science and customer insights.The team supports some of the world’s most recognized brands, using data to drive smarter business decisions, and

Locations: Boston London Atlanta Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do Join the Data Layer Team, a global portfolio transforming our organization into a data-driven enterprise! The Data Layer Team is a portfolio of 30 people who build essential data platforms, products, and capabilities to empower our clients and colleagues with high-quality, actionable insights. Our focus is on creating scalable data solutions and advancing our data infrastructure to drive informed decision-making across the company. As Use Case Enablement Product Analyst within BCG's Data Layer Team, you will collaborate with Use Case Enablement Product Owner and cross-functional teams to gather and analyze business and data requirements. Your role is critical to bridging the gap between business stakeholders and technical teams, ensuring that new GenAI use cases are well-scoped, feasible, and aligned with user needs. You will work with various Gen AI use cases and applications, including: • Consultant Journey - internal GenAI assistants that changes the way consultants work to provide value to our clients., • Practice Area GenAI applications - developed by functional practice areas to support various capabilities (e.g., outside-in rapid cost diagnostics or Accelerated Cost Analysis)., • Data catalog - a centralized library that provides consulting teams with access to critical tools and data assets across BCGThese tools require ingestion of multiple data sources, and your role will be to support the selection of eligible datasets and identify the best sources for each GenAI use case. You will ensure that these use cases and applications are equipped with the necessary data pipelines to maximize their impact on business and users. You will play a key role in use case discovery and requirements refinement, while also managing the continuous maintenance and enhancement of data asset quality, accuracy, and stability to support evolving use cases. Detailed responsibilities include: • Deliver business results and customer value, • Support the development of GenAI-enabled data products by helping translate business needs into actionable data requirements, • Help to define requirements for user stories and structure the backlog with a focus on measurable outcomes, • Help shape GenAI-enabled use cases that contribute to real business impact, through thoughtful prioritization and attention to detail, • Participate in evaluating use case success metrics and learn from what works (and what doesn't), • Serve as the voice of customer or end-user, • Translate business needs into user stories, engaging end users for continuous feedback, • Engaging in continuous data discovery exercises to understand most valuable data assets that satisfy customer needs, • Balance customer value, technical feasibility, and business impact when making prioritization decisions, • Work with product teams to integrate GenAI-enhanced offerings into BCG systems and workflows, • Deliver high-quality outcomes, • Collaborate with engineers, architects, and product teammates to test and validate data pipelines - ensuring solutions are robust, accurate, and useful, • Contribute to documentation that helps others understand the "why" and "how" behind what's been built, supporting long-term scalability and reuse, • Work with stakeholders across BCG (e.g., Practice Areas, Knowledge Teams) to ensure data products are grounded in real needs and enable meaningful use, • Share observations, risks, or open questions early-your input helps the team avoid missteps and refine solutions before they reach users YOU'RE GOOD AT, • Being user-focused - Deeply understanding and translating business needs into GenAI-enabled solutions, ensuring offerings address real user challenges, • Communicating with transparency - Clearly and openly engaging with stakeholders at all levels, ensuring alignment, visibility, and trust across teams, • Bringing a data-driven approach to decision-making - Leveraging qualitative and quantitative insights to prioritize initiatives, measure impact, and refine solutions, • Facilitating data discovery sessions - Engaging business stakeholders to capture business context, user intent, and data solution objectives, • Breaking down complex challenges - Applying critical reasoning and creative problem-solving to analyze problem statements and design effective, scalable solutions, • Collaborating with product and technical teams - Working closely with POs, engineers, and data stewards to ensure solutions meet expectations and constraints, • Collaborating with development teams - Ensuring prioritized data sources align with GenAI solution requirements, business objectives, and technical feasibility, • Defining and tracking KPIs - Establishing measurable success metrics to drive squad performance and ensure data products align with OKRs, • Documenting thoughtfully - Creating simple, clear artifacts (e.g., data definitions, flow diagrams, test plans) that others can build from, • 4-6+ years of experience in a product analyst, business analyst, or data analyst role -ideally supporting data or AI-related projects, • Project management skills, with ability to build project plans, track progress, drive alignment and manage risks, • Proven experience in AI, GenAI, or data product development, preferably with a focus on GenAI powered user-facing applications, • Experience in enterprise software development, data engineering, or AI-driven transformation initiatives, • Experience working with structured and unstructured data, and familiarity with modern data platforms (e.g., Snowflake, AWS, SharePoint), • A working knowledge of agile ways of working, and openness to learning through iteration and feedback, • Understanding of enterprise data governance, AI model integration, and scalable data architecture, • Familiarity with AI/ML technologies, including GenAI models (e.g., OpenAI GPT, RAG, fine-tuning models, or machine learning frameworks), • Good communication skills, especially when collaborating across different functions or surfacing potential risks or questions, • Familiarity with tools like JIRA, Confluence, Excel, or lightweight data catalog platforms is a plus, • BCG Global Consulting Practice Areas (Functional & Industry) and Data Teams - Partnering with business leaders to transform prioritized offerings into GenAI-enabled solutions, collaborating with teams such as the Data Product Portfolio, Data Governance CoE, Master Data Management, Enterprise Architecture, and Data Product Development, • Data Layer Offer Enablement Product Owner Lead (PO) - Aligning on strategic priorities, roadmap development, and execution, • Data Layer Offer Enablement Team - Collaborating amongst Data Product Analyst, and working alongside data engineers, lead architects, data stewards, and QA engineers, • Data Layer Data Governance Team - Partnering to ensure that data assets meet quality, metadata, and compliance standards, and are appropriately catalogued for reuse, • Product Teams - Collaborating with BCG's product team members to integrate required data sources into GenAI-enhanced offerings, • Agile Coaches - Embedding agile principles into daily work, leveraging coaching support to drive an iterative and user-focused approach to GenAI use case development In the US, we have a compensation transparency approach. Total compensation for this role includes base salary, annual discretionary performance bonus, retirement contribution, and a market leading benefits package described below. The base salary range for this role in Boston is $102,000.00 - $137,333.33 This is an estimated range, however, specific base salaries within the range depend on various factors such as experience and skill set. It is not common for new BCG employees to be hired at the high-end of the salary range. BCG regularly reviews its ranges to ensure market competitiveness. In addition to your base salary, your total compensation will include a bonus of up to 12% and a generous retirement contribution that starts at 5% and moves to 10% after 2 years. . click apply for full job details

Marketing Data Analyst - Outside IR35 I've partnered with a high-growth start-up looking to expand their Data function, by bringing on a Marketing Data Analyst on a contract basis - more info below: Must have proven experience in Marketing and Behavioural Analytics projects Attribution relati

Senior Customer Analyst - Contract Day Rate: Up to £570/day (INSIDE IR35) Length: 3 months Location: Hybrid - 2 days onsite (UK) Start: ASAP The Opportunity A leading global Online Retailer is seeking a Senior Customer Analyst to drive customer retention and loyalty through insight-led recommend

Application Support Analyst – Join a Leading Software Solutions Provider Are you a problem-solver with a passion for technology and exceptional customer service? We’re looking for a Product / Application Support Analyst to join our growing team, supporting innovative applications used across th

Application Support Analyst – Join a Leading Software Solutions Provider Are you a problem-solver with a passion for technology and exceptional customer service? We’re looking for a Product / Application Support Analyst to join our growing team, supporting innovative applications used across th

Who we are… GlobalData Healthcare is a specialist information services business on a mission to help our Pharma, Biotech and Medical Devices clients decode the future, make better decisions and reach more customers. Using our unique data, expert analysis and innovative solutions we deliver intelligence for companies, government organisations and industry professionals. We began our GlobalData journey in 2016, by combining a diverse range of specialist information services companies, with decades of trusted customer relationships and deep sector specialism. Why join GlobalData? GlobalData Healthcare is GlobalData’s largest division, and at a pivotal point in its growth journey. Following multiple acquisitions and having recently received transformational investment, we are in the process of being carved out from the main GlobalData business. We need curious, ambitious, courageous people to support us in achieving our vision of becoming the world’s trusted source of strategic industry intelligence. Our big ambitions mean that life at GlobalData Healthcare is fast paced, entrepreneurial and rewarding. We recognise the collective power of our people, and it’s the collaboration of our teams that have shaped our success and will continue to do so in the future. The role… GlobalData Healthcare, Pharma seeks a dynamic Editor/Senior Editor/Senior Analyst for Drug Manufacturing and Outsourcing Solution to take the editorial ownership for producing high quality outsourcing and manufacturing intelligence reports. This role is pivotal in positioning GlobalData as the industry’s go-to provider of outsourcing & drug manufacturing intelligence and market analysis within the contract manufacturing and outsourcing sector. The position will be responsible for developing effective content that supports business growth, client relationships, and operational excellence within the Pharma R&A team. What you’ll be doing… Content Leadership & Development Monitor market trends, competitive outsourcing landscape and drive continuous improvement of the product Plan, source, analyze, write, and edit high-value content with a hands-on approach and editorial oversight Ensure timely production of outsourcing reports, expert commentary, and proprietary content. Manage a team of 2–3 analysts to deliver timely, actionable insights and analyses. Oversee production of: Monthly and quarterly industry reports Four to six industry Trend Reports annually, with supporting press releases Post-event analysis and client presentations Team Development Lead, mentor, and develop the analyst team, fostering a culture of collaboration and commercial expertise. Provide coaching to enhance team confidence in client-facing interactions and commercial skill Work closely with and support?the India team in all activities and become familiar with manufacturing and outsourcing databases Drive a culture of quality, innovation, and client-centricity across the team Commercial, Sales and Client support Position GlobalData as a leading service provider and thought leader within the CRO/CMO/CDMO industry. Provide advanced solutions and consultative support to sales, consulting, and customer success teams Produce creative responses for client needs and large-scale consulting engagements Lead client/prospect meetings and ensure delivery of exceptional service and product value Build strong client relationships to understand market needs and deliver value. Collaborate with the Sales team to support commercial objectives External Engagement & Thought Leadership Represent GlobalData at major industry conferences annually (e.g., Arena, DCAT, CPhI) through presentations and chairing sessions. Lead PR activities for the Outsourcing team through conference appearances, presentations, media outreach, and report marketing—including GD HC social media presence Use attendance at major external conferences for both content sourcing and commercial opportunities Cross-Functional Support & Collaboration Act as a key contact for internal and external queries across the Outsourcing portfolio What we’re looking for… A post graduate degree (MSc, PhD or MBA) in Life Science, Business, or equivalent Understanding of pharmaceutical contract manufacturing industry is essential, with 2-3 years of relevant experience Experience in client interactions (written, verbal by web meetings, face to face) with strong commercial focus is essential Excellent organizational, interpersonal and presentation skills with excellent business acumen Expertise in using Excel and ability to produce PowerPoint presentations High level of both written and verbal communication skills Proven ability to lead change, drive process improvement, and innovate through digital and AI-focused approaches Focus on quality, process improvements and attention to detail Must be a team player and possess the ability to work well with global teams Willingness to travel and present at international conferences and client meetings In addition to a rewarding career, we support our GlobalData Heathcare colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit (url removed) GlobalData Healthcare believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData Healthcare is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. #LI-HYBRID #LI-SW1

Application Support Analyst – Join a Leading Software Solutions Provider Are you a problem-solver with a passion for technology and exceptional customer service? We’re looking for a Product / Application Support Analyst to join our growing team, supporting innovative applications used across th

Their Customer Analytics team plays a central role in driving customer growth and loyalty through actionable insight and experimentation. Customer Analytics function, working closely with the Loyalty and Retention teams to drive customer engagement and growth through data. A global leader in online

As a Senior Credit Risk Strategy Analyst, you will focus on developing and refining customer strategies, including:. Background in commercial or risk strategy, preferably within consumer lending. Senior Credit Strategy Analyst – London.

Betway is currently hiring a Service Desk Analyst to support the delivery of top-tier IT services across its corporate environments. Log and manage incidents and service requests through the IT service management tool. Deliver excellent customer service and follow up to confirm issue resolution.

Sign in to set job alerts for “Change Analyst” roles. CDD Change Advisory and Oversight Analyst (1LOD). We are seeking a highly experienced Advisory and Oversight Analyst who will support all change activity, through the provision of subject matter expertise (SME), across the Customer Due Dilige

We are looking for a Customer Supply Chain Analyst to join the Customer Supply Chain team. The Customer Supply Chain Analyst plays a key role in supporting the day-to-day performance monitoring and optimisation of the regional supply chain. This role works cross-functionally with internal teams and

Being embedded in the Customer Experience Squad, you will work closely with your team mates across Tech, Product and UX to deliver product insights and advance the product strategy. You will also collaborate with our Commercial team to define and report on suitable performance metrics across deliver

We're hiring a detail-focused Associate Data Analyst to join our Analytics team, which explores both member and B2B data. The Data, Analytics & Customer Insight (DACI) Team is leading how we do it: putting our customers at the heart of our work and helping colleagues to understand and use our data.

We are looking for a dynamic and experienced Senior Customer Insight Analyst to join our Customer Insights Team to support our expanding data sharing program with brand partners. You will have experience extracting insights from data and presenting digestible, actionable insights to internal and ext

We value mutual support, continuous learning, and knowledge sharing. As a Customer Support Specialist, you’ll provide post-sales technical assistance to customers. You’ll work independently and contribute to improving support processes and customer experience.

As a Customer Support Analyst, you will be a key part of making sure that we can keep delivering high-quality support to our customers. Be a voice of the customer, helping our product and engineering teams better understand our customers needs. What you’ll do as a Customer Support Analyst.

Financial Analyst UK & Ireland. Proactively drive performance and carry out value-added analyses on financial data: Trade Spend Analysis, Sales trends, COGS analysis, Customer Profitability Analysis, Functional Expenses, NPV.

We are seeking a highly skilled and motivated Technical Application Support Analyst to join our team within our production system support function which manages our customer facing website, corporate websites, CRM system and portfolio management systems. You will be a part of a team of 10 people: 2

We’re looking for a Service Desk Analyst to join our Professional Services team. Logging calls using service desk tools ITIL processes, working within these frameworks to deliver customer services levels >. Service Desk Analyst (1st line) - Professional Services.