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Serve as the main point of contact for a portfolio of mid-to-enterprise level customers. Own the customer relationship from onboarding through renewal. Monitor customer health and proactively address risks or dissatisfaction.

You’ll play a key role in developing our already exceptional service and guide our customers through their exciting homebuying journey. Your enthusiasm for our brand and for making customers feel truly valued will be infectious as you carry out your responsibilities:. Accompany your customers as t

This role is focused on building strong client relationships, driving customer engagement and ensuring long-term account success across a portfolio of software customers. Build and maintain strong, long-term customer relationships. Customer Success, Account Management or Relationship Management.

Customer Account Manager – International Schools (iSAMS). You’ll act as a trusted advisor to your customers while identifying opportunities to expand usage across the iSAMS suite and wider IRIS solutions. Support customers with digital transformation and system optimisation.

Role Purpose As our Senior Customer Business Manager, you'll lead the commercial relationship with one of Premier Foods' most significant Foodservice partners-Brakes/Sysco. This senior role has full P&L ownership and is pivotal in shaping sustainable, long-term success for both Premier Foods and our

Customer Product ManagerAre you experienced with taking a product market and managing the documentation associated with manufacturing, are you confident to deliver a high standard of customer service and work to industry standards? If so, this could be the perfect career opportuni

Join Rubix Industrial Services InSite Division Powering Industry from the Inside OutAt Rubix Industrial Services our InSite teams are based directly on-site with our customers, playing a critical role in managing and optimising the industrial supply chain.

Who are we?Crystal Care Collection are focused on making our care homes not just luxury places for our residents to live, but also wonderful places for our team members to work.Because we believe that our residents deserve the very best care we can offer, we are committed to find

Customer Service Manager - Social Housing Repairs & MaintenanceBased in Hemel HempsteadFull-Time, Permanent positionSalary: £42K + car allowanceWe are

A global technology company in the UK is seeking a Customer Success Manager to ensure the happiness and success of key strategic accounts. The role requires a minimum of 5 years of customer-oriented experience, particularly in technology, and offers a dynamic hybrid work environment with opportuniti

The Tasker Success Manager plays a critical role in onboarding Taskers seamlessly, nurturing them, ensuring that they are fully utilized and retained, and building satisfaction with the platform. Work crossfunctionally with Product, Customer Support, Partnerships, Marketing, Legal, and other Commerc

Customer Experience & Communications Strategy Manager. Customer Experience & Communications Strategy Manager (Global Operations). Customer Experience, Product, AI, Automation, and Marketing.

A leading SaaS security firm is seeking a Customer Success Manager in London. The successful candidate will be responsible for building relationships with customers and driving revenue growth through effective sales strategies.

And we need a passionate Customer Success Manager like you to help us get there. Our Customer Success team plays a pivotal role, responsible for nurturing the overall business and executive relationships with TELUS Health customers. As a Customer Success Manager, you'll have the opportunity to culti

Have experience as a Restaurant Manager / Assistant Manager. Own relationships with hospitality customers using Harri day-to-day. If you know hospitality and care about customers, we want to hear from you!.

A water treatment and engineering company based in the UK is seeking a field-based Customer Account Manager to manage existing accounts and convert warm leads.

Were looking for an experienced Customer Lifecycle Marketing Manager who can turn customer insight into measurable growth. Activation of customer insight, behaviour and feedback (incl. Previous B2B customer lifecycle marketing experience is essential for this role.

Act as the Voice of the Customer, capturing feedback and competitive intelligence for Product and Research teams. Customer Success or Account Management, ideally in SaaS, data or B2B subscription environments. Analytical, organised and self-directed, with a detail-focused and customer-centric approa

The Customer Experience Manager drives outstanding customer satisfaction and loyalty by monitoring key experience metrics, using data insights to identify and implement improvements, and ensuring effective resolution of customer complaints to uphold the company’s commitment to service excellence.

A well-established recruitment agency based in the UK seeks a Customer Account Manager for a 12-month FTC. This role involves managing customer portfolios, enhancing engagement and retention through proactive communication, and ensuring excellent customer service. Ideal candidates will possess stron

Own regional customer service processes, acting as the expert and driving optimization, harmonization, and key Customer Service Experience initiatives. Analyse customer segment needs and provide insights that shape Customer Service Experience strategy. As the PMO lead, you will optimize and harmoniz

Customer Success Manager page is loaded## Customer Success Managerlocations: United Kingdom: France: London: Amsterdam: Netherlandstime type: Full timeposted on: Posted Todayjob requisition id: R107028About the business Elsevier is a global information and analytics company tha

They should also be able to provide insights on customer-to-business interactions using available data, improve customer experience through product support and feedback, and handle customer complaints and requests with professionalism. Duties will include a broad range of tasks including establishin

A leading digital marketing firm in London is seeking a Customer Success Manager to engage with clients and enhance their online marketing strategies. The ideal candidate should have at least 3 years of experience in paid digital advertising and a strong customer success background. In this hybrid r

A well-known restaurant chain is seeking an Assistant Manager who can motivate and engage their team. This role involves ensuring remarkable customer experiences, both in the restaurant and at home.

Develop and execute account‑level success plans, going beyond platform metrics to connect to the customer's broader alumni strategy as it ties into their larger corporate strategic goals, which you will identify and align on continuously with the customer. Bring structured, evidence‑based custom

Sauce Labs is ramping up our Customer Success team to proactively help our customers leverage our platform to impact their business. Customer Success Manager, expanding business for SaaS solutions in digital product development, testing or DevOps. We're looking for someone who is passionate about ma

The Technical Customer Success Manager is execution‑first: they diagnose and move without escalation, hold a clear point of view, and are directly accountable for how Amplitude performs inside a customer’s environment. The Technical Customer Success Manager is a senior strategic operator and the

Customer focussed NPD and New Varietal Development. Raise Technical standards and awareness across site, and monitor compliance to Customer Codes of Practice and BRC requirements. Take specific responsibility for the customer artwork and new design developments for your products ensuring that all as

A forward-thinking automotive company is seeking a Regional Aftersales Manager responsible for driving aftersales performance in the United Kingdom. The role involves working with dealers to enhance customer experience, address service issues, and improve profitability.

Manage and de-escalate customer conflicts: Effectively handle escalated customer issues, such as complaints, disputes, and strong dissatisfaction. Employ active listening, empathy, and clear communication to calm agitated customers and find mutually agreeable resolutions. Deliver on departmental str

A leading technology company in the UK is looking for a Customer Success Manager to drive the adoption of their SAM4 technology among industrial clients.

A leading Social Housing contractor in Hemel Hempstead is seeking an experienced Customer Service Manager for a full-time, permanent role. The successful candidate will oversee the customer service function for repairs and maintenance, manage a team, and ensure high customer satisfaction.

A dynamic software company in London is looking for a Customer Success Manager to strengthen relationships with B2B customers and drive product adoption. You'll collaborate closely with Account Managers and internal teams to ensure customer satisfaction and drive engagement with Freshworks' innovati

A software development solutions provider in the United Kingdom is seeking a Founding Customer Success Manager to guide users towards product adoption. The role involves building relationships, managing onboarding and renewals, and ensuring customer satisfaction across accounts. Ideal candidates sho

The Customer Experience (CX) Manager plays a key role in bringing GRIDSERVE’s customer experience strategy to life. Own customer insight reporting, track key metrics like CSAT and NPS, and assess the commercial impact of customer behaviour. Blending customer insight, operational collaboration, gov

A leading social media solutions provider in Greater London seeks a motivated Solutions Manager to enhance customer experience. This role involves onboarding new customers, acting as a product expert, and collaborating closely with different teams to drive product adoption. The ideal candidate has 2

Customer Success is responsible for understanding, representing and delivering outstanding customer service to InfoSum signed clients. The Customer Success Manager (CSM) is responsible for managing and growing a mix of standard and strategic accounts by working with client engineering, product opera

Our client, a market leading UK Fintech requires a talented, enthusiastic and ambitious Customer Success Manager to join their expanding team. Carry out customer visits and reviews, providing in depth analysis on data and reporting pertaining to your portfolio customers. You will be responsible for

As our Customer Success Manager for Europe, you will be the architect of a seamless customer journey, owning the process from contract signature to long‑term value realization. You proactively audit customer workspaces to ensure all technical and operational parameters are correctly configured, un

You will act as the voice of the customer, gathering customer feedback and helping share the product roadmap. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. You partner wit

Manage and de‑escalate customer conflicts: Effectively handle escalated customer issues, such as complaints, disputes, and strong dissatisfaction. Proactively identify and address customer concerns. Escalate critical customer issues to appropriate internal teams and ensure timely resolution.

As our Customer Success Manager, you are the architect of that transition. Since our founding, we’ve empowered more than 400 customers across Europe and beyond - including vending operators, OEMs, and consumer brands - with cutting-edge solutions designed to drive operational efficiency, business

Mandate to lead the full Voice of the Customer (VOC) program, aggregating and analyzing customer insights across multiple channels (call centers, social media, surveys, retail, partners, and direct feedback). Act as the internal project manager, securing cross-functional collaboration by ensuring al

Senior Strategic, Customer Success Manager Europe. Senior Strategic, Customer Success Manager Europe. Strategic Customer Success Manager Europe.

As a Customer Success Manager for Key Accounts, you will manage a portfolio of 10-15 existing Darktrace customers to maximize their utility from Darktrace deployments and grow their Annual Recurring Revenue (ARR). In the Customer Success Manager role, you will be managing a variety of named accounts

As a Xeneta Customer Success Manager your objective is to manage a portfolio of assigned cargo airline accounts and drive customer success and revenue in that territory to meet the company’s vision and ambitious global expansion objectives. Customer‑obsessed mind‑set and strong appreciation fo