Customer relationship manager jobs in United Kingdom - Page 2

ROOTED FINANCE Rooted Finance is a pioneering specialist debt and financial inclusion Charity based in London. We’re committed to making money and debt advice accessible, for everyone. The people we work with come from all walks of life and so do we. We employ advisers from all backgrounds, not just because it’s the right thing to do, but because we are the communities we serve. We provide quality debt and money advice services to help clients manage their finances and debts, protect their essential services; and safeguard their income and priority needs. Our services have never been more needed in an uncertain financial environment. Rooted Finance is expanding its team and is looking for a full-time Money Guidance Officer. This is an exciting opportunity to join a dynamic and supportive team at a pivotal moment in our growth. We are looking for someone who enjoys providing a first-class client satisfaction and support service. You will work closely with our Advice team to ensure clients are accessing support through engagement activities and that they are able to progress their debt advice journey smoothly. You will be the interface for advisers to ensure documentation and tasks are completed in a timely manner or the clients you are supporting. The post-holder will need to be comfortable interacting with a variety of audiences – advisers, clients and partner organisations, and enjoy supporting people to progress through their advice journey. You will have strong administrative, research and data skills, excellent communication and critical-thinking skills, and should be flexible and capable of working independently and as part of a team. The post holder will be part of a small team and need to be a proven self-starter. The team language is English, and Rooted Finance is an Equal Opportunities employer. JOB DESCRIPTION Job : Title Money Guidance Officer Salary: £28,000 Hours: 35 Hours per week Benefits: 25 days annual leave plus bank holidays Day of leave on your birthday Additional day of leave for each year of service up to 35 days 3% Pension contribution stakeholder pension £200 home-office equipment allowance Costco membership. Employee Assistance Programme Hybrid and flexible working arrangements available and agreed according to business needs Contract: Permanent/Fixed Term (subject to funding) Location: Rooted Finance delivers primarily an in-person service, postholder will be required to attend outreach locations/RF office. Hybrid arrangement with remote working will be incorporated where possible based on business demands. Purpose of the Job Rooted Finance provides client focused and impact driven services. The ability to provide first class advisory and casework services that impact individuals, and the communities they live in, is fundamental to the way in which Rooted Finance provides transparent and evidence-based services. RF is looking for a proven self-starter to support our advice services and preventative initiatives. You’ll be passionate about working with people and committed to delivering a high-quality community engagement and support program. You’ll be adept at delivering comprehensive support to individuals within diverse community settings. You will be confident in working with community members to grow and develop projects to reach isolated individuals. Working flexibly across dates (including occasional weekend working), times and locations, responding to project and community needs as required. The successful candidate will have excellent interpersonal skills and be able to work flexibly with clients. You will be meticulous in your work, especially when supporting clients and maintaining case records for continuity of ongoing support. You will be trained and expected to keep up to date with regards to legislation, case law and policy changes relating to debt and a working knowledge of welfare benefits as directed by Line Manager. Training and development Rooted Finance will provide internal and external training as appropriate. Continued professional development is fundamental to the values of Rooted Finance in building capacity amongst its team members. Reporting The post holder will report directly to the Advice Manager of Rooted Finance Role Requirements This role aims to address the additional barriers and needs faced by overindebted individual, ensuring they are supported in navigating these challenges and can focus on the debt advice process effectively. As a Money Engagement Officer you will work across our various community partners, delivering money mentoring support and income maximisation services to local communities with the aim of promoting financial resilience and wellbeing. You will also provide assist in collecting essential documents and information for advisers to progress their cases. You will maintain accurate client and project records and contribute/support Manager(s) with effective project monitoring and reporting. You will capture learning to share with project stakeholders to help inform Rooted Finance’s wider approach to financial inclusion services. Key functions and impact of the role will include; Outreach and Engagement: Actively engage overindebted individual through various outreach initiatives such as community events, workshops, and partnerships with local organisations to raise awareness about debt advice to encourage individuals to seek help early and facilitate this through practical 121 support. Support and guidance: Provide ongoing support needs to keep people with money worries engaged in the debt advice journey. Often people struggling with money worries have additional barriers and needs, this role focuses on the 'support function' which will be available to help people navigate barriers so they can focus on the specialist debt advice needed and offered through Rooted Finance and other support services. Referral and Collaboration: foster a cohesive relationship to build partnerships and to collaborate with debt advice services, community organisations, and other stakeholders to facilitate referrals and ensure a seamless transition into debt advice services. Maintain strong partnerships with service providers to enhance accessibility and support for individuals in need. Empowerment and Education: Equip our services users by providing ‘digestible’ financial education, coaching, and advocacy to help them make informed decisions, improve their financial literacy, and build long-term financial resilience. Data Collection and Reporting: maintain accurate records of all outcomes, advocacy and support provided to all individuals, diligently record outcomes to track the effectiveness of the triage process and measure the impact of the engagement efforts on increasing access to debt advice and other services. Duties & Responsibilities: The main duties will include 1. Work closely with RF advice team in identifying client’ needs to work together to implement a holistic approach to supporting individuals., 2. Manage a joint caseload with debt advisers to ensure successful engagement in the debt advice journey, monitor progress and maintain diligent records across all systems, 3. Working closely with advisers to support their more vulnerable clients, 4. Delivering both 121 and group sessions to build individuals’ financial knowledge and resilience., 5. Increasing the visibility and awareness of the advice services through external events and roadshows, 6. Develop and maintain good working relationships with clients to facilitate engagement in debt advice journey by explaining and outlining what debt advice offers, support to engage in attending debt advice appointment, follow up with obtaining required documents, make effective referrals for additional services and provide on-going support., 7. Draw up a personalised plan supporting clients to access and engage with the extensive range of support available in the community. Actively connect clients with a wide variety of services through signposting for additional help around health, wellbeing, housing, welfare, immigration, social support and financial advice., 8. Identify aftercare support to help individuals increase their ability around ongoing financial capability and literacy skills and to reduce further and future financial exclusions, 9. Working with, and recruiting clients to, our Lived Experience Steering Committee, 10. Provide one to one/group sessions to encourage and increase engagement in the debt advice service, 11. Develop marketing and creative initiatives to promote and engage with service users to increase uptake in debt advice service and increase full journey completion., 12. Ensure all project monitoring requirements are adhered to and all learning (including risks and opportunities) is captured and recorded in a timely manner., 13. Perform consistent impact measurements on project components, including undertaking financial wellbeing checks before, during and after, beneficiary engagement with RF service in a non-intrusive manner, 14. Actively participate in team meetings and work with colleagues and beneficiaries to further develop the project, 15. Maintain effective communication between colleagues, stakeholders and beneficiaries at all times., 16. Undertake recommended and self-identified ongoing training and development to ensure gaps in knowledge/skills are acquired to meet requirement of the role and quality assurance processes in timely manner as directed by Supervisor/LM., 17. Work to an agreed work-plan, meeting targets on time and all required KPI, 18. Work collaboratively to share good practice in performance and quality improvement with fellow advisers/wider team., 19. Ensure that all services comply with equal opportunities and other relevant policies and quality standards and good practice as outlined in organisational policies., 20. Ensure all work is fully compliant with Rooted Finance policies and procedures and Quality Standard, 21. Ensure data protections regulations are adhered to and office procedures followed, 22. Abide by all Health & Safety at Work Act procedures, 23. Adhere to policy and procedures around safeguarding vulnerable adults at risk, 24. Demonstrable understanding and application of the provisions of GDPR, 25. Behave in a professional manner at all times, 26. Act as an ambassador for Rooted Finance, reflecting the objectives and values, and to always work in the best interests of the charity. Other 1. Undertake additional tasks as defined by Advice Manager of RF and senior management team. PERSON SPECIFICATIONS Qualification Desirable: Educated to a degree standard or equivalent. Essential: Relevant professional qualification (i.e.CMA Connect Money Mentor training)/ or equivalent gained through experience Evidence of continued professional development Skills Desirable: Excellent understanding of the principles and current best practice in debt, financial capability and financial inclusion. Essential: Knowledge and understanding of the welfare benefit system and experience of advising customers on benefits.Understanding and commitments to the aims, principles, values and quality standards of Rooted Finance services. Awareness of, and ability to, understand and empathise with clients from a diverse range of backgrounds and disadvantaged groups living in the community, in particular barriers faced by over-indebted and financially excluded communities. Ability to use sensitive listening and questioning skills to get to the root of the issues and empower clients Ability to remain non-judgmental and apply active listening Ability to provide outstanding customer service Good communications skills – including written and personal presentation skills. Ability to give and receive feedback objectively and sensitively, and work as part of a team and be open to learning from others. Ability to manage own time and meet deadlines.High standard of numeracy and computer skills, specifically IT skills with a strong command of the Microsoft Office suite with an ability to understand and analyse complex financial and other numerical information Knowledge and experience of using case management systems to maintain accurate records Working in a small team and autonomously, experience of working in client facing role. A commitment to continuous professional development, including a willingness to develop knowledge and skills in advice topics Experience Desirable: Experience of supporting and guiding junior team members (volunteer/trainee team members) Essential: Experience of working directly in a community setting such as adult health and social care, learning support or information and advice settings Experience of gathering, providing and disseminating complex and sensitive information Experience of liaising with partner agencies; Excellent communication, negotiation and organisational skills; Commitment to working flexibly across all RF services, including evenings and weekends (TOIL applied) OTHER: This role will be subject to an enhanced DBS check Rooted Finance is registered with the Information Commissioner's Office and will process your personal data in accordance with the General Data Protection Regulation and Data Protection Act 2018. Please refer to our online Privacy Policy for more information on how your personal data will be processed and stored. This job description and personal specification does not form part of any contract.

Charity People is delighted to be partnering with the Association of Anaesthetists to recruit for the organisation's interim Digital Project Manager. For over 90 years, the Association of Anaesthetists have set standards, shared knowledge, and supported thousands of people. With over 10,000 members, the organisation represents the life-changing, life-saving profession of anaesthesia worldwide. Its mission is to safeguard patients by educating, supporting and inspiring every anaesthetist throughout their career, enabling them to provide the best care in every healthcare setting. Interim Digital Project Manager Contract: Full time, 18-month fixed term contract Salary: £45,077 per annum Location: Hybrid role between home and London office, with ideally two days per week in the London office Closing date for applications: 9am on Monday 15th June Interviews: week commencing 22nd June The interim Digital Project Manager will be responsible for planning, coordinating, and delivering a portfolio of digital and systems projects across the Association. This role encompasses hands-on management of multiple projects ensuring that key systems such as website, HR, finance, customer relationship management (CRM) and learning platforms are effectively implemented, integrated and optimised to support the Association's strategic objectives. The post holder will work across internal teams and with external suppliers to ensure that projects are planned, coordinated, delivered on schedule and within budget. This is a wonderful opportunity to play a key role within an organisation that delivers vital service to anaesthetists worldwide. Core responsibilities within your role will be: • Manage the end-to-end delivery of the website redesign project, including planning, governance, supplier management, and delivery against timelines and budget, • Develop test scripts and manage the end-to-end user acceptance testing cycles, • Communicate with all stakeholders in a timely and clear manner and provide status reports and updates as required, • Work with the educational events team to deliver a tender process for a new learning management system (LMS), including requirements gathering, supplier evaluation and selection, • Plan and coordinate the implementation of the selected LMS, liaising with other teams to ensure seamless integration to the CRM and website, • Manage any data migration to the new system, • Work with the Finance team to review and identify areas for improvement on the effectiveness of current core finance system, • Identify opportunities for automation and process efficiency and integration between systems to reduce duplication and manual processes, • Support the selection and implementation of any solutions identified, • Provide project management support to other teams as needed for other IT projects, • Identify opportunities to streamline current workflows and improve user experience across systems, • Manage relationships with external suppliers and implementation partners, ensuring quality delivery and value for money, • Oversee ongoing external supplier engagement and performance We'd love to hear from individuals with the following core skills and experience: • Proven experience delivering complex digital or systems transformation projects on time and on budget, • Strong project management experience, including managing multiple workstreams simultaneously, • Experience of project reporting, risk and budget management, • Experience of delivering website redesign and content management system projects, • Experience managing third-party suppliers and procurement processes, including tenders, • Demonstrable experience of developing user testing scripts and managing cycles of user acceptance training, • Strong understanding of digital systems, integrations, and business process improvement, • Demonstrable ability to work across business functions, with excellent stakeholder management, negotiation and communication skills, • Ability to translate business requirements into clear specifications and practical, deliverable solutions, • Analytical mindset with the ability to use data to inform decisions and measure impact, • Knowledge of finance systems and automation tools or HR systems, • Experience working with customer relationship management systems (ideally Microsoft Dynamics), • Experience improving data quality, reporting, and data governance If you're interested in hearing more about this opportunity, please send your CV to Alice at Charity People in the first instance. Alice can be reached by applying to this job. Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

An opportunity has arisen within EAB Private Bank for the temporary assignment of an experienced KYC Analyst for a period of 6 months. Role Overview: The purpose of this role is to support the Private Banking department in the completion of initial and ongoing Customer Due Diligence responsibilities ensuring compliance with the Bank’s Policies and Procedures to defined standards of timeliness and quality. Duties & Responsibilities: • Work with the Relationship Managers and support the on-boarding of clients (both Individuals and Non Personal/SPVs/Funds/Charities) as per the Bank's policies and procedures., • Work with the Relationship Managers to review the PB client files on a regular basis as per the Bank’s KYC standards., • Perform the appropriate due diligence (including Enhanced Due Diligence) on the PB client accounts (Both Individuals and Non Personal/SPVs/Funds/Charities…) by obtaining all required information from internal and/or external sources, carrying out media searches using open source websites, company websites, Banker’s Almanac, Lexis Nexis, and also system screening such as World Check etc., • Ensure the PB KYC records, including information from internal and external sources obtained throughout the AML customer life cycle from on-boarding to periodic reviews, in the Bank's systems are accurate, thorough and up-to-date., • Review and validate the information within the Bank’s core system to ensure completeness and accuracy., • Escalate any discrepancies to the Relationship Manager for agreement on actions required., • Meet agreed targets for the PB KYC reviews in terms of timeframe and quality., • As part of the Private Banking team, act as the first line of defence for the Bank., • Responsible for the accurate execution of Financial Crime Prevention controls in accordance with the Bank's policies and procedures as applicable to the role., • Track outstanding queries and issues through to timely resolution., • Ensure actions are tracked and monitored to support the delivery of accurate MI., • Assist in departmental projects as required., • Proactively interact with relationship management team, QA & Control Manager for PB, and Compliance., • Being vigilant to unusual or suspicious behaviour by our customers and to report any suspicion to the MLRO., • Ensure adherence to the Bank’s AML, Financial Crime and Anti-Terrorism policies and procedures., • Maintain knowledge of all applicable regulatory, KYC requirements including the Bank’s Risk and Compliance policies and procedures and adhere to these to avoid exposing the Bank to undue risk., • Report policy, procedure and/or regulatory breaches or suspicions to the Risk and/or Compliance departments in line with the Bank’s policies., • Accurately execute all controls within own area to minimise risk of policy, procedure, and/or regulatory breaches., • Identify new risks/control gaps and escalate accordingly to your Line Manager and/or Head of Department., • Ensure customer complaints are managed in line with the Bank's procedures. Qualifications, Skill & Experience Required: • 5 or more years in a Private Banking KYC role essential, • Experience with HNW & UHNW clients essential, • ICA or equivalent AML Compliance qualifications advantageous, • Arabic fluency advantageous

ServiceNow Senior Engagement Manager (SEM) is responsible for leading ServiceNow engagements, typically managing multiple concurrent projects. This includes full lifecycle oversight from pre-initiation through go-live and closure, with ownership of governance, commercial performance, stakeholder management, and team enablement. The SEM serves as the central delivery lead, ensuring alignment across internal teams and customer stakeholders, driving outcomes that deliver business value and exceed client expectations. Key Responsibilities: Delivery Ownership & Engagement Leadership · Own and manage delivery across a portfolio of smaller ServiceNow engagements, ensuring alignment to NowCreate and Konversational delivery governance. · Lead engagement governance including RAID management, stakeholder alignment, and cadence planning. · Control delivery scope, schedule, financials, risks, and quality across all workstreams. · Facilitate customer workshops focused on business and best practice aligned process design. · Be the central point of contact for all delivery matters across internal and customer teams. · Monitor and resolve variances between planned and actual delivery performance. · Ensure readiness for key milestones (e.g., Go-Live, UAT, Cutover) with proactive governance and quality assurance. Customer Engagement & Relationship Management · Serve as the delivery lead and escalation point for the customer. · Build strong relationships with key client sponsors, executives, and decision-makers. · Facilitate customer alignment on project priorities, value outcomes, and roadmap dependencies. · Maintain transparent communication across all stakeholders to foster trust and ensure project clarity. Governance & Commercial Stewardship · Drive adherence to contractual scope and proactively manage change control processes. · Monitor and manage financial performance: delivery burn reports and budget adherence. · Ensure internal delivery hygiene, including timely RAID updates, time entry, and financial reporting. · Contribute to commercial governance and support account leadership in pre-sales scoping and planning. · Maintain governance discipline across multiple engagements, ensuring scope, budget, and risks are well managed and reported. Agile & Methodology Leadership · Champion Konversational's NowCreate delivery methodology, sprint-based execution, and governance cadence. · Ensure sprint planning, backlog grooming, demos, retrospectives, and status reporting are consistently executed. · Identify and embed lessons learned into delivery processes, templates, and frameworks. · Lead continual improvement of engagement playbooks and internal delivery toolkits. Team Enablement & Leadership · Guide and support the delivery team through structured mentorship and day-to-day direction. · Coach and develop team members to strengthen delivery capabilities and engagement outcomes. · Promote a collaborative, high-performance culture across project teams. Experience & Qualifications: · 3-5 years’ experience managing ServiceNow implementation projects. · Strong background in Agile delivery (e.g., Scrum, SAFe) with 2+ years applied experience. · Certified Project Management Professional (e.g., PMP, PRINCE2) or similar experience · Strong facilitation skills with experience running workshops and project ceremonies. · Deep familiarity with ITSM and process transformation projects. · Demonstrated experience leading customer-facing engagements in a consultancy or partner setting. Technical Competency Expectations: · Proficient in ServiceNow platform, core modules, out-of-the-box processes, and configuration best practices. · Strong understanding of industry best practice (eg ITIL), business process design, Agile delivery models, and ServiceNow NowCreate methodology. · Comfortable leveraging AI tools and accelerators to optimise delivery outcomes. · Committed to continuous professional development and applying best practice improvements across delivery engagements. Core Competencies: · Customer Focus: Builds strong relationships and champions client success. · Delivery Leadership: Owns results with strong attention to scope, timelines, and risks. · Strategic Thinking: Anticipates roadblocks and aligns solutions to business value. · Collaboration & Influence: Builds consensus among diverse internal and external stakeholders, and delivery teams. · Agile Mindset: Fosters adaptability and continuous improvement within the team. · Commercial Acumen: Understands contractual dynamics and delivery economics. · Learning Agility: Continuously seeks improvement and stays current on platform and delivery innovations. · Growth Mindset: Demonstrates strong learning orientation and seeks to develop delivery leadership capability. Key Performance Indicators (KPIs) · Customer Satisfaction Score (CSAT) of 4.5 or above. · On-time and on-budget project delivery. · Accurate and current RAID and governance logs. · Successful execution of governance ceremonies and cadence. · Positive feedback from internal team and customer stakeholders. · Documented contributions to delivery playbooks, templates, and improvement initiatives. Reporting Line Reports to: Head of Engagement Management Location & Travel May require travel to customer sites across the UK and Europe depending on engagement needs.

PingPong is on a mission to digitize trade, simplifying global growth for businesses. With $300B+ in payments processed, we're one of the world’s leading cross-border platforms – and we’re just getting started. PingPong currently has 38 offices in 15 countries and over 1,500 employees. Our international presence helps businesses solve complex payment needs in every major economy across all time zones. Now, we're scaling and looking for a Customer Success Manager to build and lead our customer operations function while establishing a scalable enterprise account management capability from scratch. WHAT’s THE CHALLENGE The Customer Success Manager will lead our customer operations team to deliver world-class support and onboarding experiences and help scale our enterprise account management function from the ground up. This is a rare opportunity to shape how we retain and grow our most strategic accounts while ensuring operational excellence across our customer base. WHAT YOU’LL BE DOING Customer Operations Leadership • Manage and develop our customer operations team, setting clear KPIs and maintain a high level of customer satisfaction., • Oversee day-to-day operations across all aspects of our business that impact our customer experience, from onboarding to transactions to issue resolution., • Identify friction points in the customer journey and work cross-functionally to drive systematic improvements., • Build scalable processes and leverage automation to improve team efficiency, • Provide commercial teams with operational insight to support deal structuring and strategic planning. Enterprise Account Management • Help design and launch our enterprise account management function, defining the playbook, engagement model and success metrics., • Personally manage a portfolio of strategic accounts, building deep relationships with these accounts., • Proactively identify ways to add value for our key clients, • Partner with BD and Product to structure complex deals and pilot new solutions with strategic accounts., • Translate customer insights into actionable product feedback. WHAT YOU BRING • 8 - 10 years of experience in payments/fintech (PSPs, cross-border payments, banking, or related) — with a mix of customer operations and account management experience, • 2+ years managing high-performing teams, • Proven track record of revenue expansion in an account management role, • Technical credibility – comfortable discussing APIs, integration and technical implementations, • Background in high-growth startup or scale up environments, • Familiarity with customer success tools and business intelligence platforms, • Fluent written and spoken English is required. Mandarin proficiency is preferred. WHO YOU ARE • You are entrepreneurial - comfortable with ambiguity, move fast and don’t need perfect instructions to get started, • You are equally comfortable being hands-on with strategic accounts and providing leadership to a team, • You understand operational detail and are able to build scalable processes but can also spot and act on commercial opportunities, • You are customer-centric and genuinely care about customer outcomes, • You thrive in fast-changing environments and find pragmatic ways forward, • You are data-driven and have the analytical ability to look at operational data to identify underlying issues and develop pragmatic and innovative solutions, • Excellent communication and relationship-building skills – able to influence internal and external stakeholders WHAT WE OFFER • Competitive salary, • Private medical insurance, • Dental insurance, • Salary sacrifice benefits, • Pension Scheme, • 25 days annual leave plus bank holidays, • Enhanced Parental leave (maternity/paternity) This role is based out of our London office. We are office-first company and value in-person collaboration If you're excited about this role but your experience doesn't align perfectly with every qualification, we encourage you to apply anyway. You may be just the right candidate for this or other roles. PingPong is proud to be an equal-opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment.

We are partnering with a fast-growing contemporary fashion brand renowned for its distinctive design aesthetic, strong community engagement and expanding international presence. With ambitious growth plans across both established and emerging markets, the business is seeking a commercially driven Wholesale Manager to play a key role in driving global wholesale performance and building long-term strategic partnerships. The Role Reporting into senior leadership, the Wholesale Manager will be responsible for managing and growing the brand's wholesale business across key domestic and international accounts. This is a highly commercial role requiring a strong understanding of the contemporary fashion landscape, excellent relationship management skills and the ability to identify new business opportunities that align with the brand's positioning and long-term growth strategy. The successful candidate will work cross-functionally with Design, Merchandising, Operations and Marketing teams to ensure a seamless customer experience and maximise revenue opportunities across all wholesale channels. Key Responsibilities • Manage and develop relationships with existing wholesale partners across the UK and international markets., • Identify and secure new business opportunities with strategic wholesale accounts and distribution partners., • Drive seasonal sell-in appointments, presentations and market appointments., • Negotiate commercial terms, account plans and growth strategies with key partners., • Analyse sales performance, market trends and customer feedback to identify opportunities for growth., • Partner closely with Merchandising and Production teams to support forecasting, inventory planning and account management., • Ensure strong execution of seasonal launches, product deliveries and account-specific initiatives., • Monitor competitor activity and wider market trends to inform business strategy., • Produce regular sales reports, forecasts and performance updates for leadership teams., • Represent the brand at trade shows, showroom appointments and industry events where required. About You • Proven experience within wholesale sales, account management or business development within a contemporary, premium or luxury fashion brand., • Strong network of UK and international wholesale relationships., • Commercially minded with a strong understanding of market dynamics and brand positioning., • Experience managing key accounts and delivering measurable revenue growth., • Excellent presentation, negotiation and communication skills., • Analytical with the ability to interpret sales data and translate insights into action., • Highly organised with strong project management skills and attention to detail., • Comfortable operating within a fast-paced, entrepreneurial environment., • Passionate about fashion, culture and brand building. What's on Offer • Opportunity to join a high-growth contemporary fashion brand at an exciting stage of its journey., • Exposure to international markets and strategic growth initiatives., • Collaborative, creative and entrepreneurial working environment., • Genuine opportunity to influence commercial strategy and contribute to long-term business success.

Our client is a fast growing, fully independent. Due to continued growth, they have a brand-new role for a Relationship Manager with experience of working in Deposits in the Business/ Commercial Banking space. Your primary responsibility will be to attract and manage business and current accounts and deposits. You will also play a crucial role in ensuring compliance with financial crime regulations, contributing to the bank's integrity and trustworthiness. Duties and Responsibilities: • Build and manage a non-lending portfolio of business and clients by delivering exceptional relationship management with a focus on service quality, responsiveness, and personalised solutions., • Guide clients through smooth and compliant onboarding processes, ensuring all internal and regulatory standards are met., • Maintain regular engagement to support satisfaction, strengthen relationships, and promote long-term retention., • Identify, develop, and convert new opportunities to attract business current accounts and deposits., • Use market intelligence, referrals, event attendance, and professional networking to generate qualified leads., • Attend and actively engage in industry and business events to represent the bank, raise its profile, and attract clients., • Identify customer needs and promote relevant banking products and services (e.g., savings, lending), • Effectively manage the sales pipeline by tracking activities, follow-ups, and conversion progress. Desired Skills and Qualifications • Proven experience in relationship management within the banking sector, preferably focusing on business clients., • Strong understanding of financial crime regulations, including AML and KYC requirements., • Excellent communication and interpersonal skills, with the ability to build trust with clients., • Analytical mindset with attention to detail and a commitment to compliance.

About Spark Foundry: Spark Foundry is a global media agency that exists to bring HEAT – Higher Engagement, Affinity, and Transactions – to brands. By combining flawless media fundamentals with aggressive innovation, Spark inspires consumers to pay more attention; to care more about our clients’ brands; and to buy more products and services from them. Balancing the nimble spirit of a startup with the powerhouse soul of Publicis Media, Spark Foundry delivers the best of both worlds to a client roster that spans some of the world’s best and most beloved brands and companies. We combine boutique-caliber insights and service with the buying clout and first-look access of a global leader, bringing the heat to challenger brands that want to act like giants, and to giant brands that want to act like challengers. With a bottom-up culture that celebrates diversity and aims for all voices to be heard, Spark has become a magnet for the industry’s best talent, with one of the best retention rates in the industry. And by applying a whole-person approach to professional and personal development, Spark develops a workforce that is well prepared for today’s challenges, and also poised to create meaningful careers in the years to come. Because we know that heat arises the intersection of complementary forces, our professionals come from myriad disciplines and backgrounds: data, analytics, and insights; content and creative production; communications and strategy; finance and marketing; and sociology, psychology, and other liberal arts disciplines. Overview: The Audience Design team is at the core of what we do at Spark Foundry. The Data & Platforms team of data and marketing technology specialists have deep expertise in the ever-changing universe of ad technology, data management, data-driven marketing, and enable a data-first strategy throughout our planning and buying process. The Associate Director will be integral in driving ad/mar tech and data integration conversations and strategies on behalf of our clients and then implementing these strategies with the Strategy, Activation, and Operations teams as well as clients themselves. The Associate Director will become an expert in the data landscape and will consult with internal teams and clients on partner/vendor selection, data onboarding, platform integrations, audience activation and testing framework, and audience reporting/insights. This highly motivated, detail-oriented individual will work with both the client and internal stakeholders to educate them on the myriad uses of data and to drive innovation in the use of data and technology for the client, think things like clean rooms, CDPs, advanced audience strategies, full-funnel measurement, etc. They will also generate insights and audience profiles to align with strategic planning and will work with third-party data vendors and publishers to maximize the data opportunity for the client and go beyond what is currently available. Successful candidates will have a well-rounded knowledge base of the digital advertising and data landscape and a passion for working with marketers to drive advertising value. Role Objectives: • Manage data strategy for advertising clients, communicating strategies/recommendations to clients using a consultative approach, • Understand how platform/data technologies work and offer the ability to explain technical concepts in ordinary terms (be technically savvy - understand the opportunities and limitations), • Identify opportunities – industry learning, meet with vendors and provide a POV, with a client lens and in desired format -- education/evangelize the findings, • Oversee relationship with the Identity Resolution platforms, CDPs, or other AdTech solutions and project manage the deployment and activation of data technology solutions, • Partner with internal Programmatic and media investment arms to support campaign activation as well as advanced data use cases, • Oversee, author and/or constructively edit and review the writing of media documents (timelines, POVs, RFPs, plans, agreements, client memos, and correspondence from within and outside the agency)., • Share knowledge with client and internal teams regarding audience insights and results to impact business needs, • Provides input to client business-related decisions Client Responsibilities: • Ownership of day-to-day client relationship (mid-level), • Anticipates risks and prepares multiple resolutions, • Actively manages client care strategies, • Builds strong client relationships Management Responsibilities: • Accountable for manager and associate level deliverables, • Provides clear and concise direction and messages, • Has “Intellectual Capital”, understands people want to hear a point of view, • Showcases the ability to manage & mentor others, • Accountable for onboarding and team readiness Qualifications: • Prior digital advertising experience working at an advertising/ media agency is essential, • In-depth technical knowledge of ad and marketing technology, including ad servers, rich media, dynamic creative, streaming video, OBA, ad verification, customer data management platforms, identity resolution solutions, DSPs, etc, • Strong project management skills and keen ability to delegate, • Strong understanding of digital media planning and management processes, • Expert knowledge and experience with Identity Solution tools (eg. Epsilon, Liveramp, Neustar), • Expert understanding and usage of CDP (eg. Salesforce, Adobe, Treasure Data), • Expert understanding data flow within adtech/martech ecosystem.

Case Manager - Development Finance An exciting opportunity to join the Development Finance team at our Challenger Bank client. This role is ideal for someone with experience in development finance, credit operations or loan administration who enjoys working in a detail-focused, control-oriented environment. Key responsibilities include: • Reviewing valuation, legal and monitoring surveyor reports, • Supporting loan completions and in-life loan changes, • Conducting AML/KYC and operational control checks, • Ensuring transactions align with credit sanction and policy, • Managing documentation, customer records and compliance processes, • Working closely with Relationship Managers, Portfolio teams, Risk & Compliance and Credit Operations We are keen to speak with candidates who have: • Prior exposure to Development Finance or specialist property lending, • Strong attention to detail and organisational skills, • Knowledge of AML/KYC requirements, • Excellent communication and stakeholder management abilities, • A proactive and collaborative approach

Enterprise Customer Success Manager Ultralytics | Hybrid - London Office | Full-time Following our $30M Series A, we’re scaling our enterprise function out of our London hub, alongside teams in Madrid and Shenzhen. We’re hiring an Enterprise Customer Success Manager to own the relationship with our most strategic customers. You'll own 30-40 enterprise and high-value mid-market accounts running Ultralytics YOLO in production. From contract signature through renewal — onboarding, deployment, expansion identification, and the renewal commercials. The CS function exists, the playbooks exist, and you'll plug into a rhythm that's already running. But your book is yours. This role reports to the Head of Customer Success. WHAT YOU'LL DO Own accounts from signature. You run onboarding in conjunction with our Solution Engineers, drive from first production deployment, and stay with the customer through renewal. Front-loaded effort to get them to value, then periodic check-ins to keep them there. Drive net retention. NDR is the headline KPI. You hold the renewal conversation and earn on uplift. You spot expansion signals from new use cases, to new business units or geographies and close them with your AE partner. Hold technical conversations. We don’t need you to write code. But you will discuss model architecture, deployment patterns, and computer vision use cases credibly with ML engineers and technical buyers. You will be expected to understand and consult on your client’s use-cases working hand in glove with Solution Engineering where required. Partner cross-functionally. AEs on joint account planning and expansion handoff. SEs on technical depth and deployment blockers. Product and Engineering on escalations and roadmap feedback. CSMs are the conduit between our customers and our business, we are looking for you to communicate effectively across our organisation. WHAT SUCCESS LOOKS LIKE 60 days: Onboarded with full context on every account. Each one health-scored against the three-signal model. At-risk accounts identified with a plan for each. Able to articulate the value of Ultralytics YOLO and to run early discovery sessions with clients. 90 days: Running QBRs and technical reviews independently. First expansion signals surfaced to AE partners. Renewals forecasted for everything coming up in the next 6 months. 180 days: Owning your book end-to-end, including renewal commercials. Tracking against NDR target with clear leading indicators. Contributing to playbook refinement to show us what's working, what isn't. Providing clear feedback to the organisation on what you are seeing on the ground with our customers. WHAT YOU BRING 3-5 years customer-facing. Technical CS or ex-customer-facing-engineer-turned-commercial. Pure SaaS CS works too. We care about outcomes, not titles. Technically credible. You hold an architecture conversation with an ML engineer without bluffing. You translate technical value into business outcomes for budget owners. Prior experience with technical or developer-facing products (open source, APIs, ML/AI) is strongly preferred — we'll teach computer vision if you've done the harder work of being technical in a commercial seat. You can build trust. Some of your accounts will start sceptical. You sit across from a reluctant buyer, find genuine value, and earn the relationship back. You don't oversell. Commercially sharp. You hold renewal conversations confidently. You spot expansion signals early. You're honest about which accounts are healthy, slipping, or dead and notice patterns across the book quickly. You operate without scaffolding. No implementation team, no onboarding specialist behind you. If you need that structure to do good work, this isn't the job. Complexity over ACV. We don't care if you've managed seven-figure accounts. We care that you've navigated multi-stakeholder, technically deep deployments and made customers successful in messy environments. WHY THIS ROLE Real product pull. YOLO is the most-used computer vision model in the world. Your customers don't need convincing the technology works. They need help getting value from it quickly. True Enterprise Accounts. Fortune 500s and category leaders across manufacturing, logistics, retail, pharmaceutical, and beyond. Technically deep, commercially serious accounts. Mature incentive structure. You own renewals and earn on uplift. You source expansion and earn alongside the AE who closes. The incentives are aligned. When the team wins, you win. Established team, room to shape. Existing CS function, frameworks already in place. Not building from zero. But the function is still scaling, and the right person will influence how it evolves. WHAT THIS ISN'T This isn't a CSM seat at a big SaaS company with Professional services, onboarding, TAMs, and a renewal manager doing the heavy lifting around you. There's no scaffolding. If you need a six-person support cast to do good work, this isn't it. This is for someone who wants to own a book, run it commercially, and be the technical voice in the room. COMPENSATION & PROCESS • £80,000-£95,000 base + variable, OTE positioned at the senior end of the London CS market, • Full-time, London office (hybrid), • 24 vacation days, your birthday off, plus local holidays, • Equity package — our success is yours too, • MacBook Pro, Apple Studio Display, AirPods Pro 3, • Dedicated learning & development budget, • Reports to Head of Customer Success, • Screening with VP Sales & Success or Head of Customer Success, Case Study with VP Sales & Success & Head of Customer Success, Final Round with CEO, • Applicants must have legal right to work in the UK

Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Senior advisory manager - Procurement Consulting Genpact’s Procurement practice is part of our broader Supply Chain priority service line. Our end-to-end capabilities are recognized by external analysts as well as our clients and partners, as market leading and deliver tangible, transformative top and bottom-line impact. As part of our continued growth trajectory and plans, we are further expanding our strategic procurement advisory capabilities and looking for dynamic candidates who will help clients identify and realize their cost and transformation ambitions. These roles will suit individuals already working in leading consulting firms advising clients on procurement or sourcing and procurement professionals working in dynamic, progressive organizations seeking a move into consulting. Responsibilities This role is predominantly focused on delivery of client transformation programmed and managing sub-projects and workstreams within these, including: • Analysis of procurement transformation opportunities and client spend and operational data, • Supporting re-design of procurement operating models and mapping future state transformation, • Delivery of transition projects to client future state working closely with client teams and Genpact delivery centers, • Supporting procurement technology modernization initiatives in collaboration with procurement technology colleagues, • Running client sourcing and cost take out projects and workstreams within wider cost reduction programmed The role will also involve supporting market and business development activities including: • Developing proactive proposal materials for new opportunities with Procurement service line leadership and colleagues, • Responding to client driven demand including RFIs and RFPs in alignment with cross functional colleagues across Genpact, • Supporting market campaigns and client pursuits for specific growth targets, • Supporting the development of new, procurement-related service and product offerings particularly involving agentic AI, • Supporting procurement service line leadership with ongoing client relationship and account management Desired skills • Practical knowledge | experience of end-to-end procurement and source to pay activity, including:, • Procurement strategy formulation and operationalization, • Source to pay target operating model blueprinting and design, • Procurement technology and digital tools, • Value creation from strategic sourcing, • Experience working with and within cross functional teams, either regionally or globally, with strong project / program management focus and skills, • Analytical capabilities to identify and succinctly present business | commercial opportunities and risks to client stakeholders and Genpact leadership, • Strong oral and written communication skills with the ability to create and deliver clear, compelling ideas and propositions to clients and cross functional colleagues, • A results focused, outcome oriented mindset, supporting the development of solutions which are supported by evidence and analysis of data, • Comfort with reducing ambiguity and complexity in working conditions on client and internally facing projects This role is expected to involve ~30% time traveling to predominantly European based client locations and Genpact delivery centers. Preferred Qualifications • A recognized university degree, • ISM, MBA or other advanced academic qualification preferred but not essential, • English plus an additional language would be preferred but not essential Why join Genpact? • Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation, • Make an impact – Drive change for global enterprises and solve business challenges that matter, • Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities, • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day, • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Work-from-Anywhere Roles Location-based Roles Bucharest. Romania or London are preferred but locations around UK and Europe could be considered Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, colour, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

🚀 NAM – Grocery & Wholesale 🏢 London – Hybrid 💰 £50-60k – 10% bonus + Car allowance Ignite is proud to be partnering with a fast-growing, purpose-led beverage business that is on a mission to eliminate single-use plastic and redefine the bottled water category. Since launching in 2015, the brand has sold over 75 million units and built strong momentum across UK retail. With ambitious plans for continued expansion, they are now looking for a commercially driven NAM to help accelerate growth. 🚀 The Opportunity This is a high-impact role that combines strategic account management with new business development. You’ll take ownership of key grocery customers including Tesco, Ocado and Booker, while also identifying and securing opportunities across wholesale and other emerging channels. If you thrive in entrepreneurial environments, love building relationships and enjoy winning new business, this is an outstanding opportunity to make a genuine impact. 🛠️ What You’ll Be Doing 🔹 Manage and grow a portfolio of key national and regional customers including Tesco, Ocado and Booker 🔹 Build strong relationships with buyers and key stakeholders 🔹 Lead joint business planning and annual negotiations 🔹 Drive distribution, visibility and rate of sale across your accounts 🔹 Identify and secure new business opportunities across grocery, wholesale and high street channels 🔹 Negotiate commercial terms, trade spend and promotional plans 🔹 Own account P&Ls, budgets and performance analysis 🔹 Deliver accurate forecasting and demand planning 🔹 Turn category and sales insights into clear commercial actions 🔹 Collaborate cross-functionally to ensure excellent in-store and online execution 🔹 Represent the business at trade shows, events and customer meetings 🌟 About You ✅ Experience in a National Account Executive, National Account Manager or similar FMCG commercial role ✅ Proven track record of growing existing accounts and winning new business ✅ Strong understanding of UK grocery retailers ✅ Commercially savvy with experience managing P&Ls ✅ Confident negotiator and relationship builder ✅ Analytical, organised and comfortable working in a fast-paced environment ✅ Excited by the opportunity to join a hands-on, high-growth business with a strong sustainability mission 🎁 What’s on Offer 💰 £50-60k – 10% bonus 🚗 Car allowance 🌴 25 days holiday, increasing with service 🏢 Hybrid working: 1 to 2 days per week in a central London co-working space, plus 1 day per month in Hertfordshire 🥂 Regular team socials What happens next? 🎬 Now: Apply today with your CV which will be reviewed by our Ignite team. First Stage: Teams call with the hiring manager Second Stage: Face to face interview in the office 🤝 People are at the heart of everything we do. We embrace diversity and are committed to creating an inclusive recruitment process that means people can be their best authentic self. ❤️ We would love to reply to all applications, regrettably we are unable to do so due to the high volumes we receive, so if you do not hear back within 14 days unfortunately on this role it won’t be progressing. It is possible that the position could be in the process of closing, so chalk it up to bad timing. But, have no fear! There will be more opportunities. Follow us so you don’t miss them. 👀

South London Account Manager - Established Drinks Wholesaler - Up £50k plus Car Allowance and Commission This family owned Drinks Wholesaler is one of my favorite clients to be working with. Not only do they offer a fantastic environment to work in, but ample support and encouragement to succeed. This client has exceptional accounts across London with a big focus on independent venues and small regional groups. We are on the search for a South London Account Manager to drive growth within the business across a number of IFT and Multiple groups. The ideal South London Account Manager will have a background in beer or wholesale, with a particular focus on draught products. The South London Account Manager will have a strong commercial leader to guide them and support in new business acquisition. 𝙏𝙝𝙞𝙨 𝙬𝙤𝙪𝙡𝙙 𝙗𝙚 𝙥𝙚𝙧𝙛𝙚𝙘𝙩 𝙛𝙤𝙧 𝙖 𝙘𝙤𝙢𝙢𝙚𝙧𝙘𝙞𝙖𝙡𝙡𝙮 𝙢𝙞𝙣𝙙𝙚𝙙 𝙘𝙖𝙣𝙙𝙞𝙙𝙖𝙩𝙚 𝙬𝙝𝙤 𝙞𝙨 𝙗𝙖𝙨𝙚𝙙 𝙞𝙣 𝙎𝙤𝙪𝙩𝙝 𝙇𝙤𝙣𝙙𝙤𝙣! Company Benefits • Exceptional package and growth potential., • Uncapped commission and a car allowance, • Holiday allowance, client expenses, hybrid working pattern., • Progression and autonomy, a chance to build the territory South London Account Manager responsibilities include: • New business development and existing business maintenance, with particular focus on IFT and Multiples., • Building long-term trading relationships with the key volume and image accounts., • Working closely with the ON TRADE Sector to promote the portfolio, grow distribution and represent the family run business., • Delivering brand education & training to supplier, retailer and consumer, • Qualitative selection and development of customers., • Identifying effective and beneficial sponsorship and promotional opportunities., • Feedback of customer opportunities and competitor threats. The Ideal South London Account Manager: • The candidate MUST come from a drinks background and have great understanding of the ON TRADE, • Must have extensive experience for winning new business in the ON TRADE along with relationship building and account management., • Personable and keen to development, wants to the next company “superstar”, • Must be results focused with good communication and teamwork skills., • Must be prepared to travel and work evenings and weekends when required. If you are interested in having a chat about this role, please forward updated CV’s to Mark@corecruitment.com COREcruitment are experts in recruiting for Hospitality, Catering, Leisure, Retail, FM, Property and Construction sectors. We currently have over 1350 live roles across the UK, Middle East, Europe, Africa, North & Central America and South East Asia. To view other great opportunities please check out our website www.corecruitment.com or call us on +44 207 790 2666 for a confidential chat about upcoming opportunities. Likewise, if you are looking to recruit then we would love to hear from you. Follow COREcruitment on your favourite social networks - Facebook, Twitter, LinkedIn and Instagram

FirstBank UK is a globally recognised, top-tier bank who provide world-class services to various institutions and individuals. Offering a comprehensive range of retail and corporate financial services/products, this thriving business with over 10 million active customers in over 700 business locations is the oldest African bank in the UK. Due to business requirements, we are now looking to acquire the services of an experienced Relationship Manager to support Business Development/Markets & Treasury with driving forward customer acquisition, growth & retention. • Please note that this role is hybrid with 3 days from the office and 2 days working from home. Key Responsibilities: • Manage overall relationships with trading counterparties (Bonds, FX & Repo)., • Lead all counterparty On-boarding, Annual Reviews through KYC/KYB applications by closely working with the Business Risk Review and Business Risk Control teams., • Closely work with the trading desk’s sales function to ensure relationships are managed proactively and efficiently., • Work with the relevant managers in creating quality risk assets in line with the Bank's Business Development strategy and Risk Appetite Statement., • Monitor facilities, transactions, as well as forthcoming maturities for prompt payments and ensure the required zero tolerance on NPLs remains., • Attract and grow in a sustainable manner, low-cost liabilities from existing and new account relationships to support Bank's funding plan across various tenors., • In line with Bank’s strategy, penetrate new customer sectors/geographies with core focus on Capital Markets trading counterparties within the Institutional Banking & Corporate Banking portfolios., • Prepare and present Credit Proposals for new businesses and annual credit reviews to the Executive Credit Committee., • Engage with Loans Agency department on all operational considerations in relation to Investments and assets creation., • Undertake the sales process from identification of an asset through to completion of the asset sale., • Manage up or manage out accounts within the portfolio which are unprofitable or poor-quality accounts. Key Skills/Experience: • Previous experience working in a similar relationship management role., • Previous experience working with Emerging Markets is highly desirable., • Knowledge and exposure to financial markets including FX trading, bonds, repo etc would be highly desirable., • Knowledge of Treasury and Financial Institutions/Corporates in Sub-Saharan Africa would be highly desirable., • Previous experience of running own portfolio beneficial as an RM., • Excellent communication & organisational skills., • Strong level of attention to detail. In return we offer a fantastic benefits package including: • Up to 10% employer pension contribution, • Life Assurance Cover, • Income protection, • Private Medical Insurance plan (upon successful completion of probation period), • Contribution to glasses/contacts and eye testing, • Gym subsidy (up to £50 per month), • Cycle to work scheme, • Electric Vehicles (EVs) salary sacrifice, • Employee Assistance Program, • Interest Free season ticket loan for travel, • Birthday Leave, • 25 days annual leave, rising to 28 after 3 years and 30 after 8 years’ service, • Holiday Trading scheme, • Give As You Earn (GAYE) The Curve Group is First Bank UK’s outsource partner for Recruitment and a "Data Processor". The Curve Group will hold the information you submit but First Bank UK will have access to it. You can find their privacy policy here: https://www.thecurvegroup.co.uk/privacy-policy/ First Bank is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Buying Manager - Skincare Cosmetics London A leading UK retailer specialising in Korean beauty and skincare, offering a curated range of over 2,000 products across skincare, makeup, haircare, and body care through both ecommerce and physical stores. Since launching in 2019, the company has become a trusted destination for K-Beauty customers across the UK, supported by thousands of 5-star customer reviews and a rapidly expanding retail presence. The Buying Manager will lead the Buying team and oversee the full product lifecycle across multiple categories, ensuring all activity supports the wider commercial strategy. The role involves managing key supplier relationships, overseeing onboarding and launch processes, and driving the commercial performance of both established and emerging brands within the UK market. This opportunity suits someone with strong leadership skills, commercial awareness, and experience working in fast-moving retail environments. Key Responsibilities • Lead, mentor, and develop a team of Buyers across different experience levels, ensuring clear direction, strong execution, and continuous development., • Work closely with Merchandising and wider business teams to support category planning and deliver commercially effective product strategies aligned with customer demand and business objectives., • Manage supplier partnerships and lead commercial negotiations, including margins, funding agreements, and long-term partnership terms., • Oversee contract reviews and renewals, ensuring agreements meet operational and commercial requirements while maintaining strong supplier relationships., • Analyse sales, margin, stock flow, and promotional performance to identify opportunities and risks, using data to support commercial discussions with brands., • Manage stock flow and supplier lead times, ensuring timely deliveries and resolving any supply chain issues that may impact product availability., • Collaborate cross-functionally with Merchandising, Marketing, Supply Chain, and Retail Operations to ensure successful launches, promotions, and stock planning across all channels., • Maintain accurate launch timelines and critical paths, ensuring all stages of onboarding, labelling, compliance, and product readiness are completed on schedule., • Support suppliers with UK labelling and compliance requirements, ensuring all products meet regulations before launch., • Take ownership of priority and exclusive brand accounts, ensuring they receive strong commercial focus and strategic support., • Build and maintain strong relationships with international brand teams, providing regular updates on performance, opportunities, and market growth., • Produce weekly and monthly reports for senior leadership, highlighting performance trends, opportunities, and recommendations. What We’re Looking For • At least 4 years’ experience in Buying or Category Management within beauty, skincare, wellness, or fast-paced consumer retail., • Proven experience leading and developing buying teams., • Strong commercial awareness with a track record of driving sales and profitability., • Experience managing supplier negotiations, commercial terms, and long-term partnerships., • Strong analytical skills with advanced Excel capability and confidence interpreting sales and performance data., • Excellent communication and stakeholder management skills., • Highly organised with the ability to manage multiple priorities and deadlines effectively., • Passion for beauty, skincare, and evolving consumer trends., • Experience working with international suppliers is advantageous., • Korean language skills are beneficial but not essential., • Collaborative and relationship-focused approach to working with brands and partners.

INTRODUCTION TO QUINTESSENTIALLY Expect the best. Experience Better. For the world’s most discerning individuals, brands and corporates, Quintessentially is the ultimate destination for comprehensive lifestyle management and brand experiences. It’s the pinnacle of personalisation and the epitome of exclusivity. Combining an unwavering commitment to redefining excellence with a clientele that demands nothing short of perfection, Quintessentially elevates every aspect of its clients’ lives to unparalleled heights through meticulous attention to detail. As the world’s leading luxury lifestyle management group, Quintessentially has not only paved the way in this space but continues to shape a new standard for luxury concierge services. JOB SUMMARY Are you passionate about servicing a high-net-worth audience and going above and beyond for your members? If you’ve got what it takes to provide a high touch tailored service to our members we have a great opportunity for you to join a truly fantastic global business. We are looking for a Global Lifestyle Manager to manage the relationship with our members overnight ensuring high individual engagement, satisfaction, loyalty and retention. KEY DUTIES • Reactively handling all incoming lifestyle & leisure-related requests & enquiries from Members in accordance with set guidelines which will be trained and monitored., • Researching and arranging of: travel bookings, restaurant bookings, club bookings and much more., • Adhering to Company standard phone greeting – with appropriate Member address & consistent levels of courtesy., • Providing quality suggestions at all times which exceed Member expectations., • Intensive & extensive phone and email-based correspondence., • Using a CRM system to log Member requests, actioning requests and updating Member information. HOURS OF WORK Monday- Friday 11:00am- 19:00pm REQUIREMENTS • Must be fluent-spoken and written in English., • Work background in any of the following sectors/areas: Personal Assistant, Customer Service, Guest Relations, Lifestyle and or Account Management, luxury travel & leisure., • In-depth understanding of requirements involved in the lifestyle management of affluent, high-net worth individuals., • Good knowledge of worldwide travel destinations & luxury products/services, given that our Members are based around the globe & request info regarding predominantly travel, leisure & services worldwide., • Warm, friendly, calm, confident and courteous at all times., • Pro-active, energetic and positive attitude., • Strong IT & CRM systems skills., • Able to prioritise work, meet deadlines, make decisions and communicate effectively under pressure. OUR IDEAL CANDIDATE • Understands HNW lifestyles, expectations, needs and preferences., • Warm, friendly, calm and courteous at all times., • Able to anticipate client needs and deliver intuitive and highly personalised solutions., • Pro-active, energetic, with a positive attitude., • Excellent team player., • Values privacy and confidentiality., • Passionate about travel, culture, and unique global experiences., • Strong IT & CRM systems skills., • Ability to prioritise work, meet deadlines, make decisions and communicate effectively under pressure., • Strong networker and relationship builder. BENEFITS • Hybrid working (role dependant), • Competitive annual leave allowance with a further increase due to long service, • Birthday Allowance – take your birthday off on us!, • Pension Scheme, • Angel Days: Additional paid leave to do charity work, • Long Service Awards, • Life Assurance, • Digital nomad, • Study Leave, • Puppy friendly offices, • Qmunity committee – Social events in the office, • Free food & drink in the office, • Wellbeing platform membership, • Season Ticket Loans, • Cycle to work scheme, • Discounts with a variety of retail and hospitality companies Quintessentially is an equal opportunities employer. We value and respect all differences (seen and unseen) in all people and aspire to deliver inclusive working experiences. Applications are encouraged from individuals regardless of age, disability, sex, gender, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships. For information about how we collect, store and use information about you, please see our Privacy Policy using the following link: https://www.quintessentially.com/privacy_policy.html

Open to applicants in London or Dublin: either locations are hybrid (2 office days) About Publift Publift is a leading global ad tech company that empowers digital publishers with cutting-edge technology, tools, and services to maximise programmatic revenue across their advertising inventory. We partner with publishers worldwide to optimise their ad operations and drive sustainable revenue growth through innovative solutions and expert support. Publift is part of the Car Sales Group, and we exhibit the following core values in our day to day: • We’re passionate about what we do: Our energy and commitment drive us to deliver great outcomes., • We think differently: Innovation is at our core. We challenge convention and seek better ways to do things., • We’ve got the courage to try new things: We embrace experimentation and learn from failure., • We collaborate for growth: We believe in the power of teamwork to unlock potential and scale impact, • We have fun, but we get it done: We balance performance with enjoyment, creating a workplace that’s both productive and energising. Role Overview We are seeking an experienced Customer Success Manager to join our growing team. This person will be responsible for building and maintaining strong relationships with our publishers, ensuring they maximize value from our advertising solutions. This role will focus on understanding publisher goals, driving adoption of our platforms and products, and providing strategic guidance to improve monetization, performance, and long-term partnership success. The Customer Success Manager will act as a trusted advisor, coordinating with internal teams to deliver solutions, resolve issues, and proactively identify growth opportunities. What You Will Do: We are looking for experienced Customer Success Manager to join us in this growth phase and help us create the ideal customer experience for our clients. You will: • Manage and expand a portfolio of accounts across our top tier, • Relay customer feedback to the product team, ensuring we're developing the best technology to suit our customers' needs, • Craft persuasive sales propositions using internal and external data sources, • Find new optimisations and opportunities to grow your clients revenue, • Keep our clients abreast of emerging trends in programmatic advertising, • Contribute to vendor and partner evaluations, assisting the wider team members with analysis for trials and integrations Who You Are: • Experienced working in Customer Success/Account Management (min 3yrs) at ad tech company (sell side/publisher side preferred but not essential), • You have a working knowledge of ad-serving and programmatic advertising concepts. For example, you understand how ad servers work, how programmatic auctions are constructed and run, etc. and feel comfortable explaining such concepts to clients, • Preferred (but not essential): proficient in use of GAM, • Strong communicator across diverse roles and levels within an organization and advocate for your client needs, • Comfortable working across several platforms (eg SSPs, tech partners) and learn technical capabilities within the programmatic ecosystem (eg. SSPs, cookieless solutions, DSPs), • You are skilled with numbers and analytics. You are able to slice large datasets in Sheets/Excel, spotting patterns, distinguishing correlation from causation, and communicating insights clearly, both written and verbal, • A perfect blend of commercial acumen and customer relationship management, • Known for being target-driven and consistently achieving goals, • Thrive in a fast-paced environment: you can easily adapt to the pace of industry development and company growth

Job Title: Client Sales Manager Department: Customer Reports To: VP, Customer and Trade Location: London About ABASK ABASK shines a light on exceptional craftsmanship and design. Connecting people with the world’s finest objects and makers, ABASK celebrates the process of creation, honouring time-honed techniques alongside innovation. ABASK shares the skills and stories behind over 400 local and global artisans it has curated in one intuitively designed e-commerce environment that delivers the best in customer experience and service. Taking the hard work out of choosing the most unexpected gift, personal collector’s item, or interior design scheme, ABASK promises to deliver its unique edit of rare, exclusive, and one-of-a-kind pieces to over 165 countries within one to four days. ABASK obsesses over the highest quality materials and makers, inspiring its customers to covet the preservation of traditional craftsmanship; delight in the function of design icons; and take joy in modern heirlooms while cherishing the stories that accompany them. Role Overview ABASK is seeking a highly commercial, entrepreneurial Client Sales Manager to lead and accelerate the growth of our B2C business from our London HQ. This is a senior, sales-driving role: you will own and drive revenue, manage and mentor a growing customer-facing team, and play a pivotal role in establishing ABASK’s global private client base. While B2C is the core focus, you will flex into B2B where required— supporting high-value Trade clients, projects, and key commercial opportunities when needed. You will operate in a fast-paced, high-growth environment, requiring adaptability, strategic thinking, and a hands-on approach. This role will also support the potential launch and management of physical retail/showroom spaces in the UK, and require travel to the key ABASK customer hubs when needed. This role leads the Client Sales function, working in close partnership with our: Trade & Interior Design Manager, Customer Operations Manager (both based at our HQ in London), and our Trade Manager – US (based in our New York office). Key Responsibilities Commercial Leadership & Sales Ownership • Own and deliver ambitious B2C revenue targets, • Personally manage and grow a portfolio of high-value private clients, • Lead by example as a top seller—actively driving conversion and client retention, • Drive repeat business, upselling, and client lifetime value, • Identify opportunities to grow VIP, and private client services B2C Strategy & Client Development • Define and execute the the private client strategy in partnership with leadership, • Build relationships with high-net-worth individuals, collectors, and private clients, • Maintain a detailed CRM documenting client preferences, purchase history,, • important dates, and lifestyle insights, • Leverage customer insights to identify growth opportunities, new services,, • activations, and experiences Team Leadership & Development • Recruit, manage, and develop a high-performing customer facing team over time, • Set clear targets, KPIs, and performance expectations, • Coach team members through weekly 121s to improve sales performance, client, • management, and product knowledge Client Experience & Brand Representation • Act as a senior ambassador for ABASK, • Deliver exceptional, design-led service across all customer touchpoints, • Lead high-touch client interactions, including in-person consultations and events, • Champion ABASK’s brand, craftsmanship narrative, and product offering Operations, Clientelling & Reporting • Own pipeline management, forecasting, and CRM discipline across the customer function, • Work with the Customer Operations Manager to ensure strong operational execution across logistics, and aftercare for top tier clients – your job is not done until the job is done, • Collaborate cross-functionally with merchandising, marketing, and operations teams, • Provide monthly performance reporting and insights to senior leadership, • Work with CRM to develop & execute a cohesive clienteling strategy Any other tasks as reasonably required to fulfil the role within the business and it’s evolution. Candidate Requirements • 6–10+ years’ experience in luxury sales, private client services, hospitality, or high- touch client advisory, • Proven track record of hitting and exceeding sales targets, • Experience managing high-value B2C relationships, • Demonstrated ability to manage and develop teams in a commercial environment, • Entrepreneurial mindset with the ability to thrive in a fast-scaling business, • “Little black book” of HNW clients preferred, • Excellent communication, negotiation, and relationship-building skills, • Strong visual sensibility, space planning knowledge, and appreciation for fine craftsmanship, • A positive attitude that thrives in a ‘scale-up’ environment

An exciting position in one of the fastest growing companies in the UK golf industry, this role will contribute to the growth and profitability of The Revenue Club by delivering market leading service and helping to grow the company in new markets. The individual will implement digital marketing and revenue management practices for The Revenue Club’s core customers. Managing aspects of dynamic pricing, and executing cutting edge marketing and social media campaigns, it is an ideal graduate level position for anyone that is looking to forge a career in a progressive area of the golf industry. Key Responsibilities • Revenue management of tee sheets to maximise revenue from visitor green fee sales., • Implementing weekly marketing content for golf courses; primarily social media campaigns and email marketing., • Assisting with the compilation of sales reports in REPORTS.GOLF., • Liaising with Account Managers to identify customer specific marketing activity., • Editing and managing websites through content management systems such as WordPress., • A range of other tasks to support the account managers and marketing manager as required. Key Skills • Working knowledge of social media, email tools and image editing., • An interest in golf with a good knowledge of the sport., • Strong analytical skills with an ability to use excel to scrutinise data, • Creativity through engaging copy writing and development of professional marketing images to capture golfers’ attention., • Ability to be flexible and adjust working practices to suit a wide range of golf club technology., • Excellent communication and organisation skills., • An acute eye for detail., • Able to manage time efficiently, work remotely and to prioritise effectively. Package £26,500 pa plus company pension scheme, phone allowance and laptop. Full training will be provided on all of the work required and the systems themselves. The majority of the work will be in support of Account Managers that are responsible for maintaining an ongoing relationship with the clubs. If the candidate is successful in the role, there is potential for it to develop into an Account Manager role and rapid progression within a growing business. Company Background The Revenue Club works alongside 270 golf courses and is the biggest digital marketing agency in the UK golf industry. The company was founded in 2017 with a mission to help golf course operators increase their revenue through online sources while balancing member interests. The service is based around the creation and delivery of effective pricing, marketing and CRM strategies that work in the best interest of the golf course. Applications By cover letter and CV to Rob Corcoran rob@therevenueclub.co.uk

About epx Epx, formerly EP&T Global, is a global leader in building performance optimisation. Our EDGE platform powers energy and operational efficiency across real estate in 26 countries, helping reduce waste and improve outcomes. With bold growth ambitions, a customer-first mindset, and trusted expertise, we’re driving the transition to a net zero built environment - one building at a time. The Role: We are seeking to build a talent pool for a dynamic and customer-centric Customer Success Manager (CSM). CSMs are pivotal in driving account growth through strategic relationship management and solution expansion and we are looking for expressions of interest as we plan to grow our team. The ideal CSM will be a trusted advisor to our customers, deeply understanding their business needs and proactively identifying opportunities to enhance value through our platform. What You’ll Do: • Deliver Success: Ensure all contracted services are delivered smoothly and meet customer expectations., • Own the Relationship: Be the trusted point of contact, building strong stakeholder relationships and leading strategic customer engagements., • Drive Growth: Lead renewals, retention, and identify opportunities to expand account value through up-sell and cross-sell., • Enable Customers: Run onboarding and training to maximise platform adoption and customer confidence., • Collaborate Internally: Work cross-functionally to ensure seamless service delivery and champion the customer voice., • Share Insights: Work with the appointed Customer Delivery Analyst to coordinate reporting, present performance data, and provide feedback to improve outcomes., • Be the Expert: Develop deep expertise in the EDGE Industrial platform and its underlying IoT technologies. What We’re Looking For: • Proven experience in Customer Success, Account Management, or Client Services, ideally within SaaS, IoT, and/or property sectors., • Strong commercial acumen with a track record of growing customer accounts., • Excellent communication, presentation, and stakeholder management skills., • Ability to understand and explain technical concepts to non-technical audiences., • Experience working with transport, logistics, or industrial customers is a plus., • Comfortable working in a fast-paced, evolving environment with a high degree of autonomy. What We Offer: • Hybrid working conditions (3:2), • Competitive salary and benefits including Mental Health Leave, and Health insurance., • Career growth opportunities with senior leadership exposure, • Be part of the fast-growing prop-tech sector focused on sustainability Why epx? We embrace change, celebrate wins, and strive to make a positive impact every day. We value diversity and encourage applications from all backgrounds. Apply Now! Submit your CV and join us in creating a sustainable future.

About SHEIN EMEA SHEIN is a global online fashion and lifestyle retailer, providing an extensive range of affordable, SHEIN-branded apparel and products sourced from a global network of vendors. Since our founding in 2012, we have expanded to serve customers in over 150 countries worldwide. Our EMEA headquarters are in Dublin, and we now operate over 15 offices across the EMEA region. At SHEIN, our mission is to make the beauty of fashion accessible to all. Through our industry-leading, on-demand production model, we support a smarter, more future-ready fashion industry that adapts to the changing needs of our customers. Learn more about SHEIN by following us at https://careers.shein.com/ and https://www.sheingroup.com. Join SHEIN and be the future! Position Summary We are seeking a proactive and highly organised Fashion Ecommerce Casting Agent to manage and execute model casting across SHEIN’s in-house brands. This role requires strong aesthetic perception, confidence on set, and a clear understanding of how different brand identities translate into casting, styling, and model direction. The role combines strategic talent sourcing with hands-on studio and on-set responsibilities, working closely with creative and production teams in a fast-paced ecomm environment. Responsibilities Talent Management & Casting: • Own end-to-end casting for all studio photoshoots, including e-commerce, social content, editorial, and campaign productions., • Develop a strong understanding of SHEIN’s in-house brands and their distinct aesthetics, customer profiles, and casting needs., • Propose relevant models for each brand on an ongoing basis., • Source, scout, and maintain a diverse and continuously evolving pool of model talent., • Build, expand, and nurture relationships with both local and international model agencies, contributing to the growth and diversification of SHEIN’s model roster., • Expand the London studio’s access to global talent by coordinating with overseas agencies, • Organise and lead castings and go-sees in collaboration with internal teams. Studio & On-Set Responsibilities: • Brief models ahead of each shoot, ensuring clear understanding of brand direction, expectations, and deliverables., • Work on casting set to direct models according to brand guidelines, poses, energy, and styling requirements., • Collaborate with stylists and photographers to select appropriate outfits and ensure visual consistency with each brand, maintaining an updated fitting rail., • Monitor model performance and suitability, providing feedback and recommendations for future bookings., • Ensure model wellbeing and maintain professional standards at all times. Coordination & Studio Support: • Partner with internal teams to understand shoot requirements and recommend appropriate casting solutions., • Manage casting schedules and calendars to ensure smooth studio operations., • Communicate clearly with models, agencies, and influencers when applicable., • Handle model-related logistics such as call sheets, travel, accommodation, and documentation when required., • Provide ad-hoc support to the Studio Manager and Production team, including covering producer holidays and assisting with sample management when needed., • Liaise with photographers regarding casting schedule Administration & Industry Awareness: • Maintain accurate casting records and talent databases., • Stay informed on industry trends, emerging talent, and market rates to continuously strengthen casting streamline, • Create reports related to model booking and casting volume Requirements • 2+ years’ experience in fashion casting, model booking, talent management, or a related field, • Strong aesthetic sensibility with the ability to distinguish and execute multiple brand identities, • Confident on-set presence with experience directing models, • Excellent communication, organisation, and relationship-building skills, • Ability to manage multiple priorities and work effectively under pressure, • Knowledge of the fashion and creative industries, • Ability to work independently, • Proficiency in Microsoft Office and booking or talent management tools, • Professional photography knowledge and hands-on experience is a plus, • Proficiency in Chinese is a plus SHEIN is an equal opportunity employer committed to a diverse workplace environment.

Customer Operations Manager (4 days per week) Sarah Chapman | Chelsea, London (Hybrid) We are looking for a talented Customer Operations Manager to support the Sarah Chapman Operations team. About the brand Uniquely positioned at the intersection of advanced science, sensorial luxury and clinical expertise, Sarah Chapman London is one of Britain’s most renowned luxury skincare brands, founded by globally respected facialist and industry authority Sarah Chapman. With over 25 years of clinical experience, Sarah’s deep understanding of skin health and product formulation has earned her the trust of some of the world’s most recognisable faces, and a global reputation as London’s most sought-after facialist. Her Skinesis Clinic remains one of London’s leading destinations for advanced facial treatments, performing over 15,000 treatments annually and providing the real-world insight that powers the brand’s continuous innovation in its multi-award-winning skincare line, through its Face to Formula™ approach. Job Summary The Customer Operations Manager plays an integral role in managing both UK and International Operations for the business. Reporting into the Senior Supply and Operations Manager. This role requires strong attention to detail and can work in a fast-paced environment. Working closely with the 3PL to ensure timely and accurate order fulfilment to retail and distributor partners. The role requires coordination with the sales and finance teams to maintain a seamless operation, resolve order issues and deliver exceptional customer service. Key Responsibilities • UK Wholesale & International order management – from processing orders, to liaising with the 3PL to ensure orders and picked/packed and delivered on time., • Complete relevant documentation for the international market to ensure smooth delivery or collection of orders within the agreed SLAs., • Building relationships with retailer and distributor supply chain teams, ensuring emails and queries are resolved in a timely manner, whilst ensuring clear communication of order updates and flag any stock issues., • Attend retailer/distributor partner monthly calls as and when necessary to support the sales team., • Working closely with the sales team, ensuring alignment on orders and stock allocations, • Investigate and resolve any stock discrepancies and shortage claims. Working with sales and finance to resolve in a timely manner & reflecting in the ERP system., • Processing all Free of Charge orders for both internal and external demands., • Managing Head Office stock cupboard. Ensuring sufficient stock is held and tracking maintained., • Coordinate and process staff quarterly allocation orders., • Manage and coordinate rework orders with our 3PL, such a tester conversion, limited edition kitting & Christmas productions. Ensuring the 3PL have a planned schedule of works completed within agreed timeframe, whilst maintaining ERP system with stock reflections, • Maintain inbound deliveries with the 3PL by ensuring booking slots are raised, • Support 3PL and department during stock take, • Undertake regular visits to the 3PL (based in London), • Manage EDI integrations and facilitate on boarding of retailers, • Provide admin support for the Sales team for NLF input as and when required., • Provide cover & support for Customer Care during peak and times of absence. The Ideal Candidate Key Skills and Requirements;- • Degree level or equivalent qualification., • Minimum 3 -5 years’ experience in operations/logistics/relationship management/customer care roles, • Industry Experience in beauty, luxury retail, fashion., • Order management and wholesale operations, • International shipping and export documentation, • Strong skills in ERP Systems experience – Cin7 would be preferable., • Natural cross functional collaboration skills, • Strong aptitude for Data analysis & Reporting, • Proactive Problem solving, • The ability to adapt to change, • Demonstrate exceptional attention to detail, • Strong organisational qualities, a strong communicator – with the ability to forward-plan., • Ability to manage a sometimes-heavy workload and to work well under pressure., • Humble, resilient, honest, reliable and empathetic, • Happy with hybrid working; 4 days in office and 1 day at home.

We are looking for an Enterprise Customer Success Manager who will partner with Global-e and ensure the long-term success of our clients in the UK. The Enterprise Customer Success Manager will be responsible for developing long-term relationships with their portfolio of assigned clients, connecting with key business executives and driving revenue by growing our existing business. They will also provide clients with strategic insights based on their performances and market trends and, liaise between clients and cross-functional internal teams to ensure the timely and successful delivery of Global-e according to clients' needs. This is a hybrid position with 3 days in the office and 2 days remote. Responsibilities: • Operate as the lead point of contact for all clients', liaising with the relevant teams at Global-e to ensure a quick and swift process., • Develop a trusted advisor relationship with key accounts, mainly with C-levels., • Generate revenue though up-selling and cross-selling existing accounts., • Proactively identify expansion opportunities in addition to any red flags., • Prepare periodic performance reports and QBRs covering and analysing clients’ KPIs., • Support clients’ strategic, marketing and operational decisions based on internal knowledge, data analysis and best practices., • Build and maintain strong and long-lasting client relationships. Requirements: • At least 3+ years experience in an Account Management or Customer Success Manager role., • Prior B2B experience in a software, logistics or SaaS company preferred., • Proven ability to manage multiple projects at a time., • Experience in generating revenue by expanding on an existing book-of-business., • Experience in delivering client-focused solutions based on customer needs., • Strong analytical skills with the ability to present data and trends to internal and external clients., • Excellent verbal and written English communications skills., • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-levels, • Excellent listening, negotiation and presentation skills., • BA/BS degree or equivalent preferable., • With our merchants being located globally, flexibility is required and we may need you to work out of office hours when necessary.

General Manager - Bristol - Relocation Package Available Base: £41,500 Tronc average: £17,000 Bonus: £8,300 Overview An opportunity to lead a high-performing branded restaurant operation, driving both commercial success and team development. This role would suit a hands-on General Manager from a fast-paced, guest-led restaurant environment, ideally with experience in a branded casual dining, premium casual dining, or high-volume restaurant setting. We are particularly interested in candidates who have led structured restaurant operations with strong front of house and back of house alignment, clear service standards, and a consistent focus on guest experience. Experience from brands such as Nando’s, Wagamama, The Ivy Collection, Loungers, or similar restaurant-led environments would be highly relevant. While we are open to hospitality leaders from a range of backgrounds, the closest match for this role will be someone whose recent experience has been centred around restaurant operations rather than a wet-led or traditional pub management setting. Key Responsibilities • Lead and develop the management team, providing clear direction, structure, and ongoing performance feedback, • Build and maintain a strong working relationship with the Head Chef, supporting back of house performance and development, • Maintain exceptional operational standards, ensuring strong audit performance and consistent delivery, • Communicate business objectives and updates effectively across the team, • Collaborate with senior leadership and other site leaders to support wider business initiatives, • Conduct regular performance reviews and manage team development Role Objectives • Deliver strategic business plans aligned to financial performance, including P&L and KPI targets, • Drive operational excellence and continuous improvement across all areas of the business, • Create a high-performance, engaged, and motivated working environment, • Support team development through coaching, training, and structured feedback, • Ensure a consistently high-quality customer experience Operational Responsibilities • Oversee day-to-day restaurant operations, ensuring targets and objectives are met, • Recruit, onboard, and develop high-performing team members, • Delegate effectively while ensuring adherence to company standards, policies, and procedures, • Manage employee relations and resolve internal issues efficiently, • Maintain full accountability for financial processes, including cash handling and reporting, • Oversee HR systems, payroll processes, and workforce planning, • Monitor staffing levels, attendance, and absence management, • Ensure compliance across all operational and safety systems, • Work closely with kitchen leadership to ensure smooth and efficient service delivery, • Take ownership of stock control and cost management, • Monitor customer feedback and online presence, responding where appropriate, • Drive local marketing initiatives and build relationships within the local community

We’re looking for an experienced Ticketing Manager for a super opportunity with a leading Tour Operator, based from either their West London, Birmingham or Peterborough office. The successful candidate will be responsible for the day to day management of our client’s ticketing team, to include building relationships with GDS providers and driving their aviation business forward. The role will involve liaising with existing e-sales customers, reservations and airlines and will suit an analytical and GDS proficient travel industry professional. Previous experience in a similar role within the travel sector is essential, along with excellent worldwide airline and fares knowledge and a willingness to assist with out-of-hours cover. In return, our client can offer a competitive salary circa £45k DOE (location dependent) plus benefits. If this role is of interest to you, please apply online. Role of Ticketing Manager: • The main aspect of the role will be to oversee the ticket department on a daily basis., • Queue management – ensure all q’s are kept up to date including: schedule changes, general, web, re-issues and q’s are checked at the end of the day to ensure everything has been actioned for that day., • Monitor schedule changes and ensure that agents/customers are advised of the changes. Make any alterations to bookings, update back-office systems to reflect the changes., • Ensure tickets/re-issues are issued within the deadlines, • TINS reports are actioned daily, along with system interfacing monitored., • Assist with GDS Relationship at operational level., • Specialist Fare Management, to include cruise fares, NDC , I.T fares, e-global, corporate fares and one way ensure that they are loaded into all GDS systems to include Amadeus, GAL., • Manage ADM & ACM process from start to finish., • In conjunction with the training department conduct and help to co-ordinate airline training for reservations team., • Manage relationships with E sales customers., • Advise reservations and aftersales team of any disruptions to airline services that will affect passengers and ensure that contingency plans are followed., • Cover the OOH emergency line as part of a rota. Skills required for the role: • Solid worldwide travel industry knowledge, • Tour operations background, • Excellent airline and fares knowledge, • GDS proficient, • Good communication skills, • Good attention to detail, • Strong customer focus, • Project Management and analytical kills If you’re interested in learning more about this Ticketing Manager opportunity, press the apply online button now! Not for you? Then please visit our website to view the other exciting roles we have available; www.succeed-recruitment.com Succeed Recruitment Solutions - for the best Travel jobs, Multilingual jobs and Contact Centre jobs

ABOUT MOVEMEON Movemeon is a tech-enabled global Search and Consulting business. We work with leading PE funds, global enterprises, VC-backed scale-ups, and consulting firms, and we help them find the best strategic, transformation, and commercial talent. Our community is central to our proposition. Founded by ex-McKinsey consultants, we have built a network of over 90,000 strategic and commercial professionals who started their careers in leading consulting or finance firms (45% are ex-McKinsey, BCG, Bain). This has attracted over 5,000 businesses to partner with us, including Bain Capital, Advent, KKR, Amazon, HelloFresh, and Uber. Our tech enables us to outcompete others in the market. We are investing heavily in using software, data and AI to further improve how we serve our community and clients. We’re proud to have worked in over 100 countries and have offices focused on EMEA (UK, France, DACH), APAC (Australia, New Zealand and Singapore and India) and the US. About the role We are looking for a new Senior Client Success Consultant to join the business and help us achieve even greater progress in 2026 and beyond. The Client Success team makes up, together with the Client team, the wider client-facing team at Movemeon. As a Senior Client Success Manager, you won’t just manage a process; you will be a strategic partner to our clients. You will lead on high-value roles, using data and deep market insight to guide C-suite stakeholders through complex hiring decisions and ensuring our candidates have an exceptional experience. Why this role? • See your impact: You will have end-to-end ownership for the roles you manage. You’ll see the direct result of your advice and strategy when placing critical hires through your guidance., • A community of active candidates: You aren't starting from scratch. You’ll tap into our exclusive community of active, high-calibre candidates, combining our platform’s reach with your own proactive resourcing to fill challenging roles., • A nice mix of work: Enjoy a perfect balance of high-stakes client-facing consulting and deep-focus delivery work., • Ongoing relationship role: This allows you to get to know your clients' businesses at a deeper level and act as a trusted advisor, rather than a service provider. The activities you’ll be responsible for will include: • Autonomously leading the management of the hiring process from end to end (from the role becoming live to being filled)., • Advising clients based on data points and knowledge of their business area (role status, candidate insights, and advising on who to hire based on best fit)., • Accurately identifying the appropriate candidates for a shortlist and clearly explaining the rationale behind your selection., • Using data to self-identify areas to improve and optimise delivery speed and quality., • Leading all candidate communication, including proactively reaching out to high-potential talent who are a good fit for the role., • Communicating effectively with senior stakeholders, both internally and externally, on role performance and strategy., • Keeping accounts updated and maintaining high platform hygiene to ensure data accuracy across the business. What we’re looking for • Experience in a client or customer-facing role, with a track record of managing senior relationships., • A natural organiser with strong attention to detail. You must be able to manage multiple projects/workstreams at the same time: prioritising based on impact, working to, and setting deadlines appropriately., • A genuine interest in working in the search/ consulting/tech space., • Proactive and action-oriented, with the ability to prioritise and work effectively based on commercial impact and client/candidate experience., • Confidently advise clients on hiring-related issues based on data and market insights., • A highly effective communicator at all levels. You must have good emotional intelligence, as well as an ability to influence and guide clients. You should be inquisitive and interested in understanding people’s thought processes., • An active listener. You are unafraid to ask questions to get to the right answer, and you synthesise data to inform decisions and reprioritise accordingly., • Strong problem-solving abilities. You will need to be flexible in your approach and identify opportunities to increase your conversion of won deals., • A commitment to experience. You care greatly about candidate and client experience and ensure they get the most out of our service., • Fluent spoken English and excellent written communication. Nice-to-haves * Experience working in a high-growth business environment. • Prior experience working in a SaaS or recruitment business., • An understanding of the types of projects that management consultants may execute on., • Fluency in any other language. What we offer An opportunity to have a huge impact on a high-growth business, whilst nurturing and developing a close-knit and open team. Our offer includes: • Salary: £40,000 - £50,000 base salary plus up to 25% OTE bonus (dependent on experience level)), • Visa sponsorship, • Exciting business in a time of rapid growth, • Respect for and encouragement of your ideas and initiatives, • A sensible work-life balance; we know how important it is to recharge, • Flexible working policy: Farringdon Office 2 days a week; flexible 3 days, • Enhanced maternity and paternity leave, • An office in central London (Farringdon), including office snacks, tea and coffee, and a hybrid working model, • Paid team away trips - we went to Spain, Italy, Transylvania and Montenegro in the past, • 27 days holiday plus bank holidays (with additional days for extra tenure) Location: UK, 2 days/week in the office (with some flexibility)

Senior Trading Manager The operator. Not the kind who manages a P&L from a deck. The kind who wakes up knowing yesterday’s numbers, sees the levers that need pulling today, and has already pulled half of them before the morning meeting starts. The kind who treats every pricing decision, every channel trade-off, every margin percentage point as a position to be optimised. You have run commercial operations at pace. Now you want to run the trading engine of Europe’s fastest-growing company. Healf is Europe’s fastest-growing company. Number one on the FT1000, number one on the Sifted 100. From £1m to over £100m in under three years, with a small, talent-dense team and an electric culture with day one founder intensity. Now we’re aiming for £1bn in the next three. We curate the world’s best wellbeing brands across The Four Pillars™: EAT, MOVE, MIND, SLEEP. That’s the first chapter. The next chapter is harder and more interesting. We are scaling from one market to many, building the commercial muscle to trade intelligently across categories, channels, and geographies simultaneously. Why this role exists Healf’s trading operation is where growth meets margin. Every week, hundreds of decisions get made: what to promote, how to price it, where to spend, what to pull back. These decisions interact. A pricing move changes demand. Demand changes inventory. Inventory changes purchasing costs. Marketing spend changes all of it. Right now, a small team of specialists each own a piece of this system. What Healf needs is someone who owns the rhythm - who sees the whole board, makes the cross-cutting calls, and ensures the weekly trading cadence drives the business forward, not just reports on it. What you will own The weekly trading rhythm. You run the Monday trade meeting. You set the agenda, surface the variances, make the calls, and ensure actions land by the end of the week. Growth vs margin trade-offs. Every week brings tension between sales targets and margin targets. You own the judgement call - when to push volume, when to protect margin, and how to explain the reasoning. Pricing optimisation. DRI for pricing strategy and execution across 8,000+ SKUs, multiple channels, markets, and subscription tiers. You work with the pricing team to run 25+ tests per month, read the results, and make the moves. Target: +1pp margin improvement per quarter through pricing actions. • Design and prioritise pricing experiments across brands, channels, and customer segments - including price increases, geo tests, subscription pricing changes, and offer structure tests - then make rollout recommendations based on results., • Monitor competitor pricing and market movements, identify where pricing is too aggressive or too conservative, and adjust brand and SKU pricing to protect both growth and gross margin. Discounting strategy and offer mechanics. Own promotional and discount governance - sale participation, margin thresholds, discount code strategy, and interactions between promotions and live price tests. You decide which brands go on sale, how deep the discount goes, and when to pull back. Channel mix decisions. You understand the interplay between paid social, search, organic, and CRM. You don’t run the channels - you decide how much to invest in each and hold owners accountable for efficiency. Site merchandising. What goes on the homepage, what gets promoted, what gets pulled. Commercial judgement applied to real estate. Performance marketing support. You work closely with the Head of Performance Marketing on spend allocation, ROAS targets, and campaign-level commercial decisions. More broadly, you are the commercial brain for the wider team - retention, CRM, CX, brand partners, data, and operations all lean on you to align their actions with trading priorities and commercial goals. BPC (Brands Per Customer). You drive cross-sell strategy and track whether customers are deepening their relationship with Healf or staying single-brand. What you will have built in a year • A trading cadence that the business trusts - where the Monday meeting drives actual decisions that land by Friday, • Demonstrable margin improvement through pricing actions and promo discipline, • A clear, quantified view of channel efficiency that shapes where Healf invests its next pound of acquisition spend, • A working relationship with data, marketing, retention, and CX that means trading decisions are informed, not isolated, • The commercial judgement layer between strategy and execution Why you’re Healf You think commercially. Not in the abstract. You can look at a week’s trading numbers and within minutes know what went well, what didn’t, and what to do about it. You have the instinct to spot when a 2% margin dip is noise and when it’s a trend that needs action now. You have operated in a high-growth, fast-moving commercial environment. E-commerce, marketplace, retail, or DTC. Somewhere the numbers moved every day and decisions couldn’t wait for a quarterly review. You understand that trading is not analysis - it is decision-making under uncertainty, every week. You are comfortable with ambiguity. Healf is scaling fast. The playbook is being written as you go. You don’t need someone to hand you a process - you build the process, run it, and improve it. You manage through influence, not authority. You don’t line-manage the pricing analyst, the performance marketer, or the retention lead. But you shape their priorities through the trading rhythm and the quality of your commercial thinking. You are fluent with data but not a data scientist. You can read a dashboard, interrogate a spreadsheet, and call out when the numbers don’t add up. You use AI tools as part of your workflow. But your primary skill is judgement, not modelling. You are three to seven years into your career. Senior enough to have owned real commercial outcomes. Early enough that this role would be a defining step. You’ve been the person in the room who knew the numbers better than anyone else - now you want to be the person who decides what to do about them. Show us • A commercial decision you made that demonstrably improved margin or revenue. What was the situation, what did you decide, and what happened?, • Evidence you’ve managed a trading rhythm or commercial cadence - weekly reviews, performance meetings, cross-functional alignment., • A pricing or promotion decision where you had to balance growth against margin. How did you think about it?, • Proof you can move fast and operate with imperfect information. A situation where waiting for more data would have cost more than acting on what you had., • Something that tells us you care about wellbeing as a category. Why does making a wellness company commercially excellent feel like work worth doing? The deal Competitive base plus meaningful equity for the right person. We ask a great deal of the people who work here. We expect full ownership and a genuine commitment to give this chapter everything you have. In return, we will give you the same: everything we have, invested in your growth, your wellbeing, and the defining skills of the next decade. We have built the fastest-growing company in Europe with a team small enough that every person in it shapes the outcome. That is still true today.

National Account Manager – RTM & Foodservice | Premium Drinks Brand £55,000-£65,000 plus car allowance, bonus and benefits London based twice a week. This is an opportunity to join a premium British drinks brand that has built a strong reputation for quality, heritage and craft. With growing demand across wholesale and foodservice, the business is investing in its commercial team to accelerate distribution and become a standout premium choice within the Out-of-Home channel. This is a high-impact role focused on unlocking distribution, building strategic partnerships, and positioning the brand as a go-to premium choice within the UK wholesale and foodservice landscape. The Role • Drive new business wins across RTM partners and major foodservice operators., • Manage and grow strategic wholesale and route-to-market relationships including national distributors and buying groups., • Build strong commercial partnerships with buyers and stakeholders at all levels., • Deliver against volume, revenue and distribution targets while managing investment effectively., • Develop and execute customer account plans and commercial strategies to unlock incremental growth., • Represent the brand within the industry, identifying market trends, competitor activity and new commercial opportunities. About You • Proven FMCG or drinks sales experience, ideally within soft drinks or branded food., • Strong track record working across Wholesale, Convenience, Foodservice or RTM channels., • Comfortable winning new business and leveraging an existing network of industry contacts., • Commercially astute with strong negotiation and relationship-building skills., • Entrepreneurial mindset with the confidence to operate in a fast-growing, ambitious business. Interested? If you're a commercially minded drinks professional with strong RTM or foodservice experience, this is a brilliant opportunity to step into a role where you can win big customers and directly impact the growth of a premium brand. Drop me a message or apply directly to find out more. 🍹

Operations Manager UK 📍 UK | Reporting to: UK Country Manager 💼 Full-time | Field-based role (regular store visits required) ABOUT US Founded in November 2018 from the dream of two friends to “nourish the world with positivity and well-being”, Poke House is one of the fastest-growing fast-casual brands in Europe. Today, we operate 180+ locations across nine countries (Italy, UK, Spain, France, Portugal, Austria, Belgium, Romania and the US), combining digital innovation with modern restaurant operations. As we continue strengthening our UK operations, we are looking for an Operations Manager UK to support performance and ensure consistent execution across our restaurants. ABOUT THE ROLE Reporting to the UK Country Manager, the Operations Manager UK plays a key role in supporting the day-to-day performance of company-owned stores across the UK. This is a hands-on, field-based role focused on execution, operational consistency and KPI follow-up. You will work closely with Store Managers to ensure brand standards, operational processes and performance targets are met. This role is ideal for someone who thrives in fast-paced environments, enjoys being present in stores, and is motivated by continuous operational improvement. WHAT YOU’LL BE DOING • Support the execution of operational standards across UK restaurants, • Work closely with Store Managers to monitor and improve performance across key KPIs (sales, labour cost, food cost, customer satisfaction), • Conduct regular store visits to ensure operational consistency and compliance with brand standards, • Follow up on action plans to improve underperforming stores, • Support workforce planning and labour optimisation in collaboration with Store Managers, • Ensure compliance with UK food safety, hygiene and health & safety regulations, • Monitor stock management practices, waste levels and inventory accuracy, • Support the implementation of HQ initiatives (menu updates, digital tools, operational guidelines), • Assist with performance reporting and KPI tracking, • Collaborate with cross-functional teams (Marketing, HR, Finance, Supply Chain) to ensure smooth operations, • Contribute to training and onboarding initiatives for store teams, • Foster a culture of accountability, teamwork and customer focus across stores REQUIREMENTS • 4–6 years of experience in operations within food retail, QSR or hospitality, • Experience supporting multi-site environments, • Strong knowledge of UK food safety and hygiene regulations, • Good understanding of labour planning and cost control fundamentals, • Hands-on mindset and willingness to spend significant time in stores, • Strong communication and relationship-building skills, • Comfortable working with KPIs and operational data, • Familiarity with POS systems and restaurant management tools, • Fluent English; other european languages are considered a plus. WHAT WE OFFER • A dynamic and fast-growing international environment, • Strong exposure to multi-site operations, • Career growth opportunities within an expanding European group, • Competitive compensation aligned with experience, • Employee discounts and benefits

The Role Offgrid Energy Labs has developed ZincGel®, a proprietary sealed zinc-bromide battery designed for 6-16 hour storage with no thermal runaway, no critical minerals, and manufactured in the UK. We are at the point where technology leaves the factory and enters the real world. You spearhead it. You own the full customer journey, from first-site survey to live operation, performance reporting, and repeat deployments. You commission our first pilots in the UK and build the deployment playbook that scales commercially. This is a leadership role with direct access to co-founders. What You Own Six clear ownership domains. No ambiguity about accountability. 1. End-to-End Deployment Delivery: You are accountable for every deployment from site survey to live handover. Not a contributor to someone else’s project, you are the owner. • Define system architecture per site: battery, BMS, EMS, inverter, solar, monitoring stack, • Manage procurement, logistics, delivery scheduling including battery transport, • Lead Factory Acceptance Test (FAT) at Hook and Site Acceptance Test (SAT) at each customer site, • Supervise first energization and initial cycling under controlled, safe conditions 1. Compliance & Site Safety: You own the compliance process for every deployment. Nothing is energised until you have signed off. • Commission and manage COSHH and DSEAR assessments; brief specialist consultants, review outputs, implement controls, • Produce site-specific RAMS; submit to site host H&S and manage approval, • Ensure gas detection, ATEX-rated ventilation, secondary containment installed and verified before first charge, • Obtain BS 7671 Electrical Installation Certificate from independent inspector, • Maintain live compliance documentation register across all active sites 1. Customer & Partner Management: You are Offgrid’s face to every site host and external partner. Pilots become long-term customers because of the relationship that we build. • Own site host relationship end-to-end; manage expectations, resolve issues, • Manage all site contractors (electrical, civil, solar): appoint, brief, supervise, hold to program and quality, • Manage technology vendors and R&D (BMS, EMS, inverter suppliers) against support obligations, • Coordinate with H&S consultants, insurers, certification labs, ADR carriers 1. Monitoring, Data & Reporting: You define and operate the data program that proves ZincGel® operations at customer sites. • Define monitoring architecture per site: channels, resolution, remote access, alerting, • Collect and track cycle data, round-trip efficiency, capacity fade, temperature profiles, • Produce monthly customer performance summaries and quarterly technical reports for regulatory/investor evidence base, • Maintain remote visibility of all live systems; first-line response to alarms and performance anomalies 1. O&M & Field Service • Schedule and execute monthly preventive maintenance across all live sites, • Diagnose and resolve field issues remotely where possible, on-site where required, • Maintain all safety systems (gas detection, ventilation, alarms) always verified operational 1. Product Feedback & Playbook • Translate field observations into structured product insight for R&D team, minimum monthly field report to CTO, • Document deployment process into repeatable playbook: site survey, architecture, compliance, procurement., FAT/SAT, commissioning, handover, O&M, • Iterate/review playbook after each deployment Who You Are Defined by what you have done, not where you have done it. Non-Negotiable • You have deployed at least one BESS at a real site. Not designed. Not modelled. Installed, commissioned, and handed over., • You are hands-on. You pick up a multimeter. You stay on site until the problem is solved. You do not delegate the hard parts., • You have managed contractors and site stakeholders simultaneously and held them to standard without a senior manager doing it for you., • You understand deploying a system that is not yet fully certified. You know the difference between what the law requires and what the standard requires, and you have navigated that gap in practice. Strongly Preferred • Experience with non-standard battery chemistries (flow, zinc-bromine, sodium-ion, iron-air), this is a strong differentiator, • Background in data center or critical infrastructure energy systems, • Product mindset: field observations change how you think the system should work; you feed insight upstream, not just into reports, • Startup or early-stage experience: no playbook, few resources, high ambiguity; you create processes as needed. Technical Baseline • Electrical competence to BS 7671 18th Edition or equivalent (qualified or strong field-gained working knowledge), • Hands-on experience with DC/AC power systems, hybrid inverters, BMS/EMS integration, • Degree, HND, or apprenticeship in electrical engineering, energy systems, mechatronics or equivalent demonstrated experience, • Working familiarity with UK battery safety frameworks: RAMS, COSHH, DSEAR, IEC, UL (not specialist-level, but not starting from zero), • Track record managing technical projects end-to-end: scope, procurement, program, handover in field/industrial environment Why Join • Real technology, real stakes. ZincGel® is being deployed for the first time. Your deployments generate critical data on how this technology reaches commercial scale., • Founding-team ownership. You work directly with the founders. Your decisions shape the company., • The right moment. First cells manufactured Summer 2026. Followed by first deployments. You are here before the playbook exists, and you write it., • A problem worth solving. Long-duration storage is one of the hardest unsolved problems in the energy transition and a massive commercial opportunity. This role puts you at the center of it.

Recruitment Consultant (Early in Career) – Financial Services Technology & Transformation London (Hybrid – 3 days onsite, 2 days remote) Step into Financial Services tech recruitment with one of the most established names in the industry that doesn’t just hire into the market, but actively shapes it. At Harvey Nash, technology and talent are the driving force behind everything we do. For over 35 years, we’ve been at the centre of global technology hiring, partnering with some of the world’s most influential organisations, from major banks and insurers to fast-scaling fintech disruptors, building the teams that power large-scale digital transformation and innovation. As we continue to expand our London Financial Services practice, we’re looking for ambitious, high-energy individuals ready to step into a fast-moving, high-performance environment. This is not just an entry point into recruitment, it’s a launchpad into a career built on training, real market exposure, and immediate access to live client demand from day one. About the Team You’ll be joining a well-established, high-performing Financial Services team in London with a strong reputation in the market. • 120+ active and retained clients across Financial Services and Technology, • 200+ contractors currently out in the market as a team, • A consistently award-winning desk and team, recognised for performance and delivery, • Led by a £1m+ billing manager, setting high standards and strong commercial leadership, • A warm desk environment, with immediate demand and live hiring activity, • 60+ live roles already in play, giving you instant opportunity to start building your pipeline from day one This is not a cold start environment, you will be stepping into an active, in-demand market with established relationships and real opportunity to earn quickly while you learn. What will you be doing? You’ll join a high-performing Financial Services team operating at the centre of London’s technology and transformation market. • Learn the fundamentals of recruitment through structured training, live coaching and hands-on development, • Work on an active desk with live jobs from day one, • Source, engage and manage high-quality candidates across Financial Services technology and change programmes, • Support hiring across Technology, Projects, Change and wider Transformation roles, • Build relationships with clients, candidates and contractors across a thriving candidate base, • Develop business development skills by supporting client engagement and identifying new opportunities, • Become a specialist within your market, building deep sector and technology knowledge, • Attend client meetings, networking events and industry forums to grow your professional brand, • Work closely with experienced consultants and leaders who will mentor and support your progression Who are you? • Ambitious, driven and motivated by success, • Confident communicator with strong relationship-building skills, • Commercially minded with a proactive and resilient attitude, • Excited by technology, Financial Services and fast-paced environments, • A strong team player who thrives in collaborative, high-performance settings, • Organised, adaptable and eager to learn, • Comfortable working towards goals and performance targets, • Previous sales, customer-facing or commercial experience is beneficial but not essential, • No recruitment experience? No problem — we’re looking for potential, attitude and determination Why Harvey Nash and what’s in it for you? At Harvey Nash, we invest heavily in people, careers and long-term success. Here, you’ll enjoy: • A structured training programme designed to fast-track your development, • Immediate access to a warm desk with live jobs and active client demand, • Clear career progression pathways into senior and leadership roles, • One of the best commission structures in the market with uncapped earning potential, • Mentorship from award-winning Financial Services recruitment specialists, • The opportunity to work within one of the most exciting and high-value technology markets, • Access to market-leading tools, technology and data, • A collaborative, fun, supportive and high-performing culture, • Hybrid working and a vibrant London office environment, • Incentives including team socials, lunches, awards programmes, volunteering leave, birthday leave and additional holiday purchase options and more! Apply Now If you’re entrepreneurial, tenacious, and ready to launch a career in tech recruitment with rapid growth and earning potential, come and join the #HomeOfTheBest.

About Islands Chocolate At Islands, we were founded with a simple but uncompromising mission: to create exceptional chocolate that delivers genuine positive impact at source. Born from growing cocoa ourselves in St Vincent, we set out to prove that flavour, fairness and transparency can and should go hand in hand. Today, we work directly with farming partners who share our commitment to growing cocoa The Islands Way: with respect for people, place and craft. Farmed, fermented and crafted with a flavour-first approach, our chocolate is trusted by the UK’s leading baristas, bakers, chefs and connoisseurs. Every product is rooted in transparency, craftsmanship and strong ethics. Tastes Good. Does Good. Role Overview The Senior National Account Manager will take full ownership of Islands Chocolate’s retail channel, managing and growing relationships across key accounts including major grocers, online retailers, and independent outlets. This is a highly commercial role focused on driving sales, increasing brand presence, and building strong, long-term partnerships. You’ll combine strategic thinking with hands-on execution to deliver growth across all retail formats. Key Goals: • Fully own and proactively manage all retail accounts across grocery, online and wholesale., • Build strong, cross-functional relationships with key customer contacts (buying, supply chain, category, marketing, e-commerce), • Expand distribution and product range across all formats (main estate, convenience, online, cafés, front of store), • Maximise sales performance through effective use of customer systems (availability, compliance, promotions, ranging), • Deliver standout in-store and online visibility through activation (POS, secondary displays, sampling, digital placements) Key Responsibilities: Account Management & Commercial Growth • Develop and execute joint business plans with key retail customers to deliver sustainable growth, • Identify opportunities to increase distribution, product range, and brand visibility across all retail channels, • Lead commercial discussions and support negotiations relating to pricing, promotional activity, and trading terms, • Relationship building - build trusted, long-term partnerships with key stakeholders across customer organisations, • Take full ownership of the retail channel P&L, • Deliver against revenue, volume, and gross margin targets, • Own forecasting and demand planning processes in collaboration with internal stakeholders, • Monitor performance against targets and implement corrective actions where required, • Monitor competitor activity, category trends, and retailer performance to inform strategy Promotions & Shopper Marketing • Build and execute commercially effective promotional plans aligned to key trading periods, • Collaborate with marketing teams to deliver compelling shopper marketing initiatives both in-store and online, • Analyse campaign and promotional performance to optimise future activity and ROI Cross-Functional Collaboration • Work closely with marketing, supply chain, finance, and operations teams to ensure seamless execution across accounts, • Support successful product launches and new product development initiatives with retail partners, • Champion strong communication and collaboration internally and externally Experience & Skills • Proven experience managing and growing national retail or FMCG accounts, • Strong commercial acumen with experience owning or influencing P&L performance, • Demonstrated track record of delivering measurable sales and margin growth, • Confident negotiator with resilience, credibility, and strong relationship management skills, • Strong analytical capability with the ability to turn data into actionable insights, • Excellent communication and stakeholder management skills, • Highly organised, proactive, and comfortable operating in a fast-paced entrepreneurial environment, • Passion for premium food brands and building exceptional customer partnerships

LUXURY SENIOR / SALES CONSULTANTS – FINE JEWELLERY CENTRAL LONDON £32K - £35K+ 1% -5% COMM We are looking for an experienced Luxury Senior / Sales Consultant with 2+yrs experience selling PREMIUM / LUXURY jewellery. The ability to clientele, build strong positive working relationships is a must as is the need to inspire the clients with not just excellent service but the stories about the beautiful pieces. Role: • Reporting to the Boutique Manager, and Assistant Manager, you will be part of a team of 8-15 Sales Associates, • Establish a rapport with the clients, servicing their requirements and go ‘above and beyond’ to deliver outstanding customer experience and establish repeat business., • Build and foster a client database, identifying your clients’ needs and keeping appropriate contact with them., • Establish yourself as the ‘go-to’ person in your area of expertise., • Be driven to exceed targets, both in personal and team sales figures, • Be aware of, and knowledgeable about, new brands, products and launches and update clients where appropriate., • Be aware of, and exhibit knowledge of procedure and security compliance. Adhering to company policies at all times., • Responsible for your work, behaviour, and performance at all times., • Be an effective team member., • Based in Fine Jewellery and can cross sell Fine Watches. Ideal Candidate: • Must be articulate with excellent communication skills., • Senior / Sales Consultant must have a minimum of 2yrs experience selling jewellery, • Experience in clientelling and service delivery within a luxury / premium retail environment., • Be passionate about fine Jewellery and the opportunity to learn about fine watches, • A motivated team member, communicating with, and supporting, your colleagues and striving to deliver exemplary customer service., • Sales and service driven aiming to exceed targets set., • A passion to learn and self-develop knowledge on all products., • Flexible and confident to attend evening events to network, enhance sales and relationship build with clients., • Have excellent English both verbal and written – additional language skills would be an advantage., • Smart and well-groomed in appearance. Additional to the basic salary: 1%-5% Commission , 10% Bonus, Discount, Pension Scheme, Healthcare, additional benefits Please email CV’s to cv@otbrecruitment.com or call direct on 07815939515 Only successful candidates will be contacted. Please only apply if you have ‘The Right to Work’ in the UK

Are you passionate about retail and are driven by the world of luxury skincare and prestige cosmetics? As an Assistant Business Manager, for La Prairie, Harrods you will have the opportunity to work alongside the Business Manager to lead and grow our beautiful brand at Harrods, London including our Spa treatment room. This is an exceptional opportunity as Harrods accounts for 60% of our UK & Ireland Business. You will lead and manage a team of up to ten consultants, driving performance, fostering engagement, and contributing to business growth while ensuring the delivery of exceptional client experiences. The successful candidate will inspire and act as a role model to the team, providing best-in-class service and transforming every customer interaction into a true luxury experience. Your goal will be to strengthen the brands positions within the skincare and makeup category, in full alignment with the brand’s strategic vision and roadmaps. Main responsibilities • Set and monitor daily team objectives, adapting focus throughout the day to maximise performance and support key launches and promotional activity., • Deliver a high standard of customer service by actively engaging clients, identifying their needs, asking appropriate follow-up questions, and offering personalised skincare consultations., • Ensure every customer is introduced to the collections to enhance the overall client experience., • Proactively plan and organise external events to drive business growth and increase brand awareness., • Maintain accurate and up-to-date customer records within the EPOS system, • Ensuring excellence in Spa operations and client service, being the main point of contact for retail and spa coordination Business Planning Counter Performance & Sales: • Ensuring you work with the Business Manager on the business plan to define and monitor weekly sales targets, providing clear rationale and regular performance updates., • Plan and deliver tailored events and in-store (on-counter) activities to support achievement of the business plan, while maintaining strong awareness of competitor activity., • Ensure all required paperwork and administrative tasks are completed accurately and within agreed deadlines., • Maintain accurate stock levels, optimise stock ageing, manage tester availability, and implement timely corrective actions where required., • Proactively manage team absences to ensure consistent and effective counter coverage., • Ensure full accuracy and compliance in all sales reporting, including use of IPPOS and clienteling systems. Spa Performance & Sales: • Being the main point of contact for spa bookings, working alongside the PR manager, working with Harrods concierge, supporting in training the Harrods call centre team and driving occupancy and retail performance, • Drive the team to achieve individual paid Spa appointment targets, • Ensure and track appointment bookings so that the occupancy target is met for the Spa, • Engage, and coach Harrods team about Spa Services to increase appointments and loyalty to the brand Team Development & Performance Management • In partnership with the Business Manager you will lead, coach, and develop a team of Beauty Consultants, Makeup Artists, Spa Consultants, and stock controller ensuring excellence in performance, conduct, and client service., • Build and motivate high-performing teams that consistently meet or exceed KPIs., • Partner with the Retail Education Manager to analyze KPIs, identify training needs, and enhance sell-out performance. Marketing & Merchandising Implementation • Ensure flawless execution of in-store marketing activities in line with brand guidelines and strategy., • Maintain strict adherence to merchandising standards, optimizing use of collateral, samples, and visual assets to maximize retail impact., • Uphold the La Prairie luxury image through impeccable counter presentation and consultant grooming standards. Store relationship & Communication • To ensure that you are informed about current and new business initiatives and to provide feedback to the Business Manager & Training Manager., • Ensure you are up to date at all times of the HO emails and feedback to the team, • EPOS accuracy and compliance, • Ensure that you read Training Manual and Visual Merchandising Guidelines, actioning all relevant points, • Develop and maintain good working relationships with all store based colleagues, • In partnership with the Business Manager, Identify and leverage local opportunities for events, additional retail spaces, and personal shopping initiatives to drive brand visibility and sales. In return, La Prairie & Chantecaille offer • A competitive salary and discretionary commission scheme, • 33 holiday days (including bank holidays), • Generous product allocation & discount, • Long Service Awards starting with 3 years’ service, • A free product to try every time there is a new launch, • Contributory pension scheme – 5% employer contribution, • A range of opportunities to develop and grow personally and professionally, • 24/7 Access to Employee Assistance Programme called Lyrahealth, • Annual performance reviews so you know your career is going in the right direction Reports to: Harrods Business Manager. In the absence of Business Manager the Assistant Business Manager will report into the Head of Retail. We look forward to receiving your application.

FIA Tech is the leading technology provider to the exchange traded derivatives industry. Owned by a consortium of thirteen leading clearing firms and the Futures Industry Association (FIA), FIA Tech is committed to serving the industry and launching innovative solutions to improve market infrastructure across the listed and cleared derivatives industry. FIA Tech works in close partnership with the broader industry, including exchanges, clearinghouses, clearing firms and other intermediaries, as well as independent software vendors, buyside firms and end users to bring efficiency to the exchange traded and cleared derivatives industry. Position Overview: We are seeking an experienced and skilled professional to join our Client Onboarding team. The Onboarding Manager will support the sales process in product overviews and demos, manage end-to-end client onboarding processes, collaborate with various stakeholders and provide feedback to enhance client experience across various FIA Tech Brokerage and Documentation products. The onboarding managers will also act as project manager, preparing project plans, coordinating teams and deliverables as well as preparing presentations and metrics to stakeholders. This role offers the opportunity to have a strong voice in the future design of our platforms, be the face of our organization, and contribute significantly to the continued success of our organization. The ideal candidate has a talent for relationship management, accepts the challenge that comes with leading successful implementation projects, and can troubleshoot and fix issues. Additionally, knowledge or experience with trading and clearing processes, specifically in the Block trading space, fee and commission management, and FIA Tech’s suite of products is preferred. Key Responsibilities: • Manage end-to-end client onboarding processes, ensuring a seamless and positive experience for new clients., • Collaborate with sales, account management, and technical teams to gather necessary information for onboarding., • Conduct demos and product overviews to introduce clients to products, services, and support channels., • Customize onboarding plans based on client needs and ensure timely execution of each step., • Propose and develop new ideas and innovative strategies for achieving goals and solving challenges, • Create detailed project plans and dashboards to track metric milestones and provide regular updates and presentations to key stakeholders., • Serve as the primary point of contact for clients during the onboarding phase, addressing inquiries and resolving issues promptly., • Provide training sessions to clients on platform usage, features, and best practices., • Work closely with cross-functional teams to identify areas for process improvement and implement enhancements to streamline onboarding procedures., • Maintain accurate and up-to-date client records and documentation., • Create and maintain comprehensive project plans and product enhancement documentation, • Monitor client satisfaction and gather feedback to enhance onboarding processes and overall client experience., • Collaborate with the sales team to identify upselling and cross-sell opportunities during the onboarding process., • Serve as the key liaison between client and internal FIA Tech stakeholders, • Support customer testing and operation of FIA Tech’s systems including creating and maintaining test plans, utilizing internal tools to document, track and close all customer incidents/questions, • Achieving excellent understanding of FIA Tech’s products, functionality, and workflows as well as external products that affect our industry Desired Attributes / Qualifications: • Bachelor's degree in finance, Economics, Business or related field, • Proven experience in onboarding, process implementation and project management roles, • Knowledge of brokerage, derivatives markets (Exchange Traded Derivative (ETD) is preferred, • Strong communication and interpersonal skills, • Strong analytical and problem-solving skills, • Technical skills, efficiency in excel, knowledge of SQL and visualization tools preferred, • Ability to work collaboratively in a fast-paced, dynamic environment, • Detail-oriented with excellent organizational and time-management abilities, • Excellent problem-solving and analytical skills, with a focus on data-driven decision-making, • Customer-centric mindset with a commitment to delivering exceptional service, • A willingness to adapt to evolving processes and technologies.

We are partnered exclusively with a growing family office, who provide investment advice against a range of regulated products and services, with the search for an Operations Analyst to join them on what would initially be a 9-12 month Fixed Term Contract, with a likelihood of becoming permanent given the business' expansion plans. Responsibilities of the Operations Analyst: • Provide support to the Operations Manager when managing relationships with the firm’s Custodian Banks and Counterparties, • Supporting with client onboarding, being the main point of contact with clients in obtaining all documentation for KYC/AML requirements, • Ensuring responses to client queries are provided in a timely manner, are thorough and logged with internal tracking tools to provide the highest levels of customer satisfaction, • Assume responsibility, alongside the Operations Manager, for the timely delivery of monthly portfolio statements and reports for all clients, • Assisting the Relationship Managers with information needed for client meetings and produce client presentation packs on products and services offered by the business, • Participate in the identification of process improvements, operational cost reductions or new revenue workstreams Experience required of the Operations Analyst: • 2-3 years proven experience of working within a smaller operations environment would be preferred, • Excellent communication and interpersonal skills to work with the firm's clients, team members and third parties, • Basic understanding of Financial Products, • Knowledge of KYC/AML client onboarding requirements, • Proficient with all Microsoft Office suite, but specifically within Excel, • Bring a high attention to detail with a committed and enthusiastic approach to administrative tasks This is a fantastic opportunity to join a firm in a highly exciting stage of growth and have exposure to multiple aspects of the firm's operations. We would be open to speaking to junior KYC/AML professionals seeking a broader role for this. Given the nature of the role, we can only submit those who are immediately available or on less than one month's notice. Reach out to shane.cassidy@coopman.uk for more information. As a Certified B Corporation™, we take a different approach to how we do business. Recognised on an international scale as a company that operates for good, we value & incorporate the interests of all of our stakeholders to grow in the most sustainable manner. As a recognised Great Place to Work™, we ensure our workplace is one that fosters professional growth and collaboration.

Job purpose • Provide day‑to‑day leadership, coaching and direction to a team of Consultants and Associates, ensuring consistent delivery of high‑quality client work, promoting technical excellence, and supporting individual development and performance. Take accountability for resource planning, workload allocation, and the operational effectiveness of the team, • Lead, develop and performance‑manage a team of Consultants, conducting regular 1:1s, providing structured feedback, supporting career progression and overseeing development plans, • Oversee team workload allocation in collaboration with the Corporate Consulting Lead, ensuring service delivery is resourced appropriately across the portfolio, • Support team members in developing strategic consulting skills, ensuring consistent quality and alignment to People Solutions’ standards, • Conduct formal performance reviews, objective‑setting and salary/bonus input in line with internal people processes, • Act as the escalation point for team-related issues, providing guidance and ensuring timely resolution, • Embed a culture of continuous improvement, encouraging innovation and sharing of best practice across the team, • Full accountability for and retention of a portfolio of clients across multiple lines of business (Group Risk / Healthcare), • Undertake a Customer Relationship Manager role on strategic clients and able to develop innovative and practical solutions to inform / solve issues, • Work with the new business team on the development of client opportunities Key tasks and responsibilities • Provide structured mentoring and line management support to team members, including coaching, skills development and performance oversight, • Champion the development and implementation of team-wide consulting frameworks, methodologies and proposition enhancements, • Ensure consistency in client delivery across the team, performing quality assurance reviews and providing technical guidance as needed, • Act as a senior representative for the team in cross‑functional or firmwide initiatives, ensuring team perspectives and needs are considered in broader business decisions, • Engage in high level strategic conversations with key clients to uncover broader organisational needs, shape long term health and benefit strategies and identify opportunities for value added, revenue generated initiatives, • Able to share wider client stories and therefore advise more broadly than immediate service lines, • Internal and external networking to contribute positively to the image of People Solutions, • Proactively drive and improve commercial value and sustainability of client services, • Undertake second pair of eyes checks and have technical oversight of others work, • Acting as a role model, leading by example, • Driving service improvements, quality initiatives and efficiencies in working practices, • Contribution to seminars and articles for publication, • Support the recruitment of new associates into the People Solutions team Experience/competencies • Proven experience line‑managing or leading a team of consultants or analysts, including performance management and coaching, • Strong leadership skills with the ability to inspire, motivate and develop others, • Experience managing resource allocation, prioritisation and operational efficiency within a consulting or client‑delivery environment, • Ability to provide constructive feedback and manage performance issues sensitively and effectively, • Demonstrated leadership capability, including setting direction, driving accountability, enabling high performance and role‑modelling expected behaviours, • Extensive experience in UK benefits market, • Appreciation of current market dynamics and strategic challenges for corporate clients, • In depth product knowledge of core insurance processes, • Strong professional negotiation and persuasion skills to achieve objectives, • Strong analytical mindset with the ability to interpret complex data and translate it into actionable insights, • Strong client relationship skills and desire to take ownership of key strategic relationships with senior stakeholders, • Strong verbal and written communication and client relationship skills which can be adjusted to suit the audience, • Ability to juggle multiple priorities and manage time effectively, focusing on balancing priorities, targets, and deadlines, • Good critical thinker and able to distil complex issues down into clear, actionable tasks, • Literate in all MS Office applications and particularly proficient in Excel and PowerPoint

Reporting to the Contracts Director, as Project Director you be responsible for the coordination of all project disciplines in conjunction with the Project Manager (where applicable) across multiple sites, managing the design and ultimately delivering high-quality jobs on program. Main Duties • Provide a strategic link between the design department, commercial team and site;, • Produce accurate, consistent and professional records, reports and general information;, • Act as the main interface with the client and government officials;, • Ensure all processes are being adhered to on a project by project basis;, • Survey sites to mitigate problems and check viability of design;, • Ensure the product meets customer expectation in relation to build and finish;, • Manage and coordinate sub-contract and direct labour workforces;, • Provide labour costing for various projects to determine feasibility and profitability;, • Customer relationship management to ensure customer satisfaction;, • Supervise and coach staff as and when development is required; and, • Produce reports on job progress and remedials Education/Experience • A Degree / HND in a construction related discipline would be desirable however not essential;, • Previous experience of running £20M+ projects working for a main contractor;, • Commercially aware with extensive knowledge of all disciplines involved in the construction process including design coordination, quantity surveying and procurement;, • A planned and proven career path in a Construction Management;, • Proven ability of working on several projects simultaneously;, • In-depth knowledge of Health & Safety and other regulatory matters;, • Excellent analytical and decision-making skills;, • Excellent written and oral presentation skills;, • IT literate with a sound knowledge of Microsoft Office packages

About the Company MARI is a global events and experiences company with a portfolio of premium live properties across sports, art, lifestyle, and entertainment. About the Role We are seeking an experienced and forward-thinking Vice President, Human Resources to lead our EMEA and APAC HR function at MARI. This leader will oversee a team of HR Business Partners and HR Generalists who support multiple business units across the region. The VP, HR will serve as a trusted advisor to senior leadership, driving organizational effectiveness, scaling HR best practices, and strengthening our culture across diverse and fast-paced operating environments. This individual will champion change initiatives, manage complex employee relations issues, lead core people programs, ensure compliance across jurisdictions, and support our business as it rapidly evolves. The role will also play a critical part in supporting organizational growth through acquisitions and successfully integrating new businesses into the company. Responsibilities Strategic Leadership • Partner with regional and global leadership to ensure HR strategies align with business goals and support long-term organizational success., • Lead and develop an HRBP and HR Generalist team across EMEA and APAC, ensuring strong business partnership and high-quality service delivery., • Provide proactive counsel to executives on talent strategy, organizational design, workforce planning, and culture., • Support integration efforts for newly acquired businesses, ensuring alignment with organizational values, policies, and operating models. Organizational Design & Change Management • Lead organizational design efforts to support scaling teams, restructuring needs, and evolving business priorities., • Drive change management initiatives during periods of growth, transformation, acquisition, or integration, ensuring employee clarity and alignment., • Assess organizational health and recommend interventions to improve effectiveness. Core HR Programs & Talent Processes • Oversee the delivery and continual improvement of core people processes such as performance management, onboarding, compensation cycles, succession planning, and talent reviews., • Partner with Talent Acquisition and Global HR Operations to implement consistent, high-quality processes across EMEA and APAC., • Drive initiatives that build leadership capability and strengthen manager effectiveness. Employee Relations & Compliance • Ensure all HR activities comply with local employment laws and regulations across EMEA and APAC, in partnership with legal counsel., • Oversee employee relations, ensuring fair, consistent, and risk-aligned practices across the region., • Maintain up-to-date knowledge of EMEA and APAC labor law and implement updates as needed. People Experience & Culture • Champion a positive employee experience and help foster a culture of accountability, creativity, inclusion, and operational excellence., • Lead initiatives that improve engagement and strengthen the employee value proposition in the competitive live entertainment landscape., • Support cultural integration efforts for newly acquired teams to ensure seamless transition and alignment. HR Operations & Best Practices • Implement scalable HR processes that improve operational efficiency and enhance employee support., • Leverage people analytics to provide insights and drive data-informed decision-making., • Partner with global HR operations to ensure seamless HR systems, policies, and processes across EMEA and APAC., • Support due diligence and HR integration planning during mergers or acquisitions. Qualifications • 12+ years of progressive HR leadership experience, ideally with significant exposure to the EMEA and APAC region., • Experience leading an HRBP team and supporting distributed, multi-country workforces., • Strong background in change management, organizational design, and employee relations., • Demonstrated experience supporting organizational growth through acquisitions and successfully integrating new businesses., • Deep knowledge of EMEA and APAC labor regulations and HR best practices., • Proven success supporting fast-paced, operationally complex businesses—experience in live events, entertainment, hospitality, venues, sports, or similar industries is highly desirable., • Demonstrated ability to influence senior stakeholders and drive strategic initiatives., • Excellent communication, coaching, and relationship-building skills., • Comfortable navigating ambiguity and leading through rapid growth or organizational transformation. Personal Attributes • Strategic thinker with a hands-on mindset., • Inclusive and collaborative leadership style., • High integrity, judgment, and discretion., • Passion for supporting creative, operational, and customer-facing teams., • Adaptable, action-oriented, and able to thrive in a dynamic environment. Equal Opportunity Statement We are committed to diversity and inclusivity in our hiring practices.

The Compliance Manager supports the HCM in overseeing and managing the bank’s adherence to UK regulatory requirements (FCA/PRA), internal policies, and financial crime standards. The role involves developing and updating policies, procedures and processes to ensure adherence to applicable laws and regulations. This position adds value by safeguarding the Bank against regulatory, financial crime, and reputational risk while supporting ongoing monitoring processes, efficient customer onboarding and fostering a culture of compliance and ethical behaviour within the organisation. Role Responsibilities What main tasks and responsibilities is the jobholder accountable for? • Assist the MLRO and Compliance in ensuring the UK operates in accordance with all legal and regulatory requirements and group standards relating to Anti-Money Laundering and Counter-Terrorism Financing, Proliferation Financing (“AML/CTF/PF”), Market Abuse, Anti Bribery, PEPs, Sanctions, tax evasion, Fraud and other financial crime and regulatory compliance risks. • Identify, understand and interpret UK financial services legislation, regulations and obligations, and advise Senior Management on how the UK can meet those obligations. • Monitor and respond to regulatory developments in the UK and how they affect UBA UK and its business strategy. • Ensure all aspects of the Compliance Monitoring Programme are covered., • Support the Compliance Manager / MLRO in preparing regular management Information, regulatory reports, and boardlevel compliance updates. • Carry out periodic reviews and ongoing monitoring activities, including transaction behaviour assessments and trigger event reviews. • Assist in horizon scanning and regulatory monitoring, ensuring the Bank remains updated on FCA, PRA, JMLSG, and AML/CTF requirements. • Review, investigate, and escalate financial crime alerts in accordance with internal procedures., • Support policy and procedure reviews, ensuring alignment with regulatory expectations., • Assist with the clearance and oversight of sanctions monitoring alerts, including reviewing true matches accordingly and promptly following up on any outstanding alerts. • Review reports from the transaction monitoring solution and conducting investigations into alerts generated by using judgement and decision-making skills, to determine whether grounds for suspicion of money laundering, terrorist financing or proliferation financing (“ML/TF/PF”) exist. • Conduct risk assessments to identify vulnerabilities and potential exposure to financial crime and implement appropriate controls and mitigation strategies. • Maintaining oversight of High-Risk relationships, PEP management, EDD sign off, periodic and trigger review processes and breach management, escalating to the MLRO where appropriate. • Provide day-to-day advisory support and training to the KYC Team to ensure that requirements are being complied with. • Maintain accurate customer files and ensure auditready documentation., • Assist with internal compliance training delivery for staff across the business., • Participate in thematic reviews, monitoring programmes, and compliance testing activities., • Support remediation exercises and system improvement projects as required., • Liaise professionally with relationship managers, operations teams, and external stakeholders to resolve KYC or compliance queries.

Position: Manager, Standards & Best Practices Location: London, England, Europe or Florida, USA Industry: Sports Position Type: Full-Time Salary: £70,000 - £80,000 + Bonus + Benefits Contact: james.gershfield@forsythbarnes.com International Travel Required Forsyth Barnes are delighted to be representing a leading global sports organisation in the search for a Manager, Standards & Best Practices. This is a unique opportunity to play a key role in shaping world-class fan and premium hospitality experiences across an international portfolio of events. The position will focus on driving innovation, benchmarking global best practices, and developing scalable frameworks that elevate both spectator and corporate experiences across the organisation’s global event network. Summary The Manager, Standards & Best Practices will play an important role in elevating the spectator and corporate-hospitality experience across a global professional sports tour. This position drives organization-wide innovation by benchmarking global best practices, building shared frameworks, and enabling events of all sizes to deliver world-class fan and premium experiences. The role blends strategic influence with operational implementation, converting insights into practical tools, fostering collaboration across events, and shaping consistent standards that strengthen the brand. When traveling to events, the role also contributes targeted observations to support the overall Player Experience. Responsibilities Standards, Benchmarking & Best Practices Sharing • Lead global benchmarking across sports, live entertainment, hospitality, and major-event industries to identify trends and innovations., • Identify and define Fan Experience standards adaptable across diverse demographics and event types., • Translate global insights into organization-ready best practices, templates, and decision guides usable by events of all categories., • Maintain and evolve a cross-event Best Practices Hub, ensuring resources are current, high-quality, and widely adopted., • Facilitate structured knowledge-sharing across events to promote continuous improvement to the fan experience and premium hospitality., • Collaborate cross-functionally with internal teams including Tournament/Event Relations, Digital, Partnerships, Player Relations, and Media to align standards and share insights. Event Lifecycle & Fan Experience Support • Conduct diagnostic reviews of fan-journey and corporate-hospitality touchpoints., • Identify scalable innovations adaptable for varying budgets and infrastructure., • Advise events on tailored best practices for premium hospitality, Fan Zones, VIP hosting, suite design, on-court/event branding, and F&B., • Collaborate with Partnerships teams to understand and meet partner expectations and develop hospitality best-practice assets., • Work alongside travel and experiences partners to integrate and elevate premium fan experiences at events. Data, Insight & Measurement • Develop a consistent, organization-wide measurement framework to evaluate fan and corporate experience., • Analyze cross-event data to identify trends, opportunities, and areas for improvement., • Leverage insights to create presentations that illustrate key findings. Training, Enablement & Community Building • Participate in internal workshops organized by the Event/Tournament Relations Team., • Develop training modules for guest services and hospitality teams., • Lead knowledge-sharing sessions and produce rapid-learning briefs based on benchmarking insights and event visits. Support to Player Experience Standards (Secondary Responsibility) • When on-site at events, monitor overarching elements of Player Experience and Event Operations., • Report observations for integration into broader player-focused improvement initiatives. Experience & Skills • Minimum of 5 years in sports, entertainment, live events, hospitality strategy, guest experience design, or a related field., • Experience in benchmarking, insights, CX strategy, or premium experience design., • Experience influencing stakeholders without direct authority., • International sports and/or professional tennis industry experience is a plus., • Customer-journey design, operational playbook development, and training delivery experience., • Product development experience., • Strong analytical and benchmarking capability., • Creative and innovative mindset., • Excellent communication and relationship-management skills across global teams., • Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel)., • Multilingual skills are a plus; English proficiency is required. Travel • International travel up to 50%

Clorox is the place that’s committed to growth – for our people and our brands. Guided by our purpose and values, and with people at the center of everything we do, we believe every one of us can make a positive impact on consumers, communities, and teammates. Join our team. #CloroxIsThePlace Your role at Clorox: As Regional Sales Executive-Europe Burts Bees & Ever Clean, you’ll play a key part in growing the Burt’s Bees and Ever Clean brands across multiple European markets. You’ll manage existing distributor and wholesale partners, support expansion into new markets, and help build commercial plans that deliver sustainable growth. This is a great opportunity for an FMCG/CPG Account Manager or Executive or someone early in their FMCG career who’s ready to take on wider commercial responsibility. In this role, you will: 50% Sales Management • Manage and grow sales through distributor and wholesale partners., • Build and execute Joint Business Plans (JBPs)., • Support key sales fundamentals: assortment, pricing, merchandising and shelving., • Use your analytical skills to track KPIs and translate insights into action., • Manage day-to-day sales operations including forecasting, trade funding and order processes. Route-to-Market Development – 50% • Open new routes to market to drive distribution and visibility., • Influence wholesalers/distributors to list Burts Bees & Ever Clean and activate sales in independent and small-chain customers, especially in Germany., • Support “pull-through” by training distributor sales teams and driving execution in-store., • Recommend services that improve shelf presence and promotional execution., • Represent the brand at trade shows to build awareness and retailer engagement. What we look for: • FMCG/CPG experience (distributor or wholesaler management a plus)., • Confidence building relationships with partners and internal teams., • Selling fundamentals — communication, objection handling, JBP execution., • Curiosity, tenacity and a willingness to learn., • Ability to turn data into meaningful commercial decisions., • European language skills preferable (German). Your Background • College or degree-level education., • Solid understanding of Microsoft Office and core sales tools., • Experience with account planning, negotiation and forecasting. Your skills • Strong relationship-building skills - you enjoy partnering with distributors, wholesalers and internal teams to unlock opportunities and keep plans moving forward., • Clear, confident communication - whether you’re presenting a business review, coaching a distributor team, or influencing a partner to add new listings., • A practical, analytical mindset - you can interpret sales data and KPIs, spot what’s changing in the market, and turn insights into simple actions., • Operational discipline - you’re comfortable managing forecasting, trade spend and order processes with accuracy and attention to detail., • Tenacity and resilience - if the first answer is “no,” you’re energised to try again, adapt your approach and find a constructive way to land the win., • A customer-centric approach - you think about what matters to shoppers and retailers, and you use that to improve execution on shelf and in store., • A willingness to learn and stretch your skills - whether that’s category understanding, financial acumen, strategic planning or coaching others., • Adaptability - you’re comfortable shifting gears when priorities, markets or partner needs evolve, and you stay focused on the bigger picture., • A collaborative, can‑do attitude - you support team initiatives, help drive cross-functional projects, and take ownership to deliver results. Workplace type: #LI-Hybrid Our values-based culture connects to our purpose and empowers people to be their best, professionally and personally. We serve a diverse consumer base which is why we believe teams that reflect our consumers bring fresh perspectives, drive innovation, and help us stay attuned to the world around us. That’s why we foster an inclusive culture where every person can feel respected, valued, and fully able to participate, and ultimately able to thrive. Learn more. Benefits we offer to help you be well and thrive: • Competitive compensation, • Generous 401(k) program in the US and similar programs in international, • Health benefits and programs that support both your physical and mental well-being, • Flexible work environment, depending on your role, • Meaningful opportunities to keep learning and growing, • Half-day Fridays, depending on your location Please apply directly to our job postings and do not submit your resume to any person via text message. Clorox does not conduct text-based interviews and encourages you to be cautious of anyone posing as a Clorox recruiter via unsolicited texts during these uncertain times. To all recruitment agencies: Clorox (and its brand families) does not accept agency resumes. Please do not forward resumes to Clorox employees, including any members of our leadership team. Clorox is not responsible for any fees related to unsolicited resumes.

Job Title: SAP Order to Cash Senior Manager Grade: Senior Manager Base Location: London, Birmingham & Manchester The KPMG SAP Sectors Consulting function is a cornerstone of our business. We do work that matters to our local business and communities – supporting technical innovation and adoption of cutting-edge solutions across the UK & other geographical regions. Working on complex engagements across multiple sectors ranging from FMCG, Industrial Manufacturing, Defence, IGH etc. this team is responsible for the pre-sales/sales, business transformation and technical delivery of SAP solutions and trusted to get it right first time. KPMG is one of the world's largest and most respected consultancy businesses, we've supported the UK through times of war and peace, prosperity and recession, political and regulatory upheaval. We've proudly stood beside the institutions and businesses which make the UK what it is. Why Join KPMG as an SAP Order to Cash Consultant? The SAP Sectors Consulting team are technology-focused professionals who deliver KPMG Powered Enterprise through a standardised delivery model. This role combines: Deep Order to Cash / Quote to Cash functional expertise, End-to-end customer fulfilment and revenue process ownership and S/4HANA solution design across Sales, Distribution and Finance integration. You will lead large-scale S/4HANA transformations, shaping customer fulfilment and revenue management processes, and driving adoption of fit-to-standard, scalable solutions aligned to SAP best practices. What will you be doing? • Lead end-to-end Order to Cash solution design for SAP S/4HANA programmes, covering the full process lifecycle from order capture through to billing, revenue recognition, and cash collection., • Act as a functional design authority, ensuring consistency, controlled deviation from standard, and alignment to enterprise architecture, • Drive fit-to-standard workshops, challenging legacy sales and fulfilment processes and aligning stakeholders to SAP best practices, • Own the OTC process architecture and functional taxonomy, including:, • Order management and pricing, • Availability checks and allocation (ATP), • Delivery and logistics execution, • Billing and invoicing, • Credit management, dispute resolution and collections, • Design integrated Quote-to-Cash processes, ensuring seamless interaction with:, • Finance (AR, revenue recognition, cash application), • Supply Chain (inventory, fulfilment, transport), • Provide functional leadership on S/4HANA Sales and OTC capabilities, including pricing, advanced ATP, credit management and embedded analytics, • Oversee integration design across SAP and non-SAP landscapes, including CRM, e-commerce platforms, and 3PL providers, • Drive improvements in business outcomes, including:, • Revenue optimisation, • Reduction in Days Sales Outstanding (DSO), • On-time, in-full delivery performance, • Act as a trusted advisor to business and IT stakeholders, translating complex solution design into measurable commercial outcomes, • Lead and support pre-sales and business development activities, bringing strong functional credibility in sales, distribution and revenue processes, • Build and mentor teams, developing Order to Cash capability within the practice What will you need to do it? Functional & Solution Skills: • Deep functional expertise in SAP S/4HANA Sales & Distribution (SD) and Order to Cash processes, • Proven experience designing and implementing end-to-end Quote-to-Cash processes, including:, • Order capture, pricing and contract management, • Availability and fulfilment planning, • Delivery execution and logistics coordination, • Billing, invoicing and revenue management, • Credit management, dispute management and collections, • Strong understanding of integration between Sales, Finance and Supply Chain, particularly AR, logistics execution and inventory, • Expertise in SAP Activate methodology, with strong experience leading fit-to-standard workshops, • Ability to define functional architecture and customer fulfilment operating models, not just configure SD, • Strong understanding of S/4HANA OTC capabilities, including advanced ATP, FSCM and embedded analytics Experience: • Extensive SAP ERP experience, with a strong background in Order to Cash on S/4HANA, • Proven experience as a functional solution lead / SME across complex S/4HANA programmes, • Delivery of at least 2–3 full lifecycle S/4HANA implementations (design to go-live), • Strong track record in:, • Leading OTC design workshops with senior stakeholders, • Translating commercial and operational requirements into scalable SAP solutions, • Designing enterprise-scale customer fulfilment and revenue processes, • Experience across Advisory, Functional Solutioning and Pre-Sales roles, • Demonstrated ability to balance solution quality with delivery pragmatism, • Experience leading multi-stream delivery teams (onshore/offshore), • Strong stakeholder management with the ability to engage and influence at CXO level (CFO, COO, Commercial leadership), • Strong interpersonal, leadership and communication skills Skills we’d love to see/Amazing Extras: • Strong understanding of end-to-end customer fulfilment and revenue optimisation, • Experience with:, • Advanced ATP (aATP) and allocation strategies, • SAP FSCM (credit, collections, dispute management), • Integration with CRM and digital commerce platforms, • Industry experience in Manufacturing, Consumer Goods, Retail, or Logistics-intensive sectors, • Experience facilitating end-to-end Quote-to-Cash design workshops, • Awareness of digital trends, including:, • Customer experience and omnichannel fulfilment, • Real-time order visibility and tracking, • Pricing and revenue optimisation, • Strong analytical capability and ability to link process design to financial outcomes (cash flow, DSO, revenue), • Ability to operate effectively in complex transformation programmes, • Proven ability to support business development and client presentations Desirable Attributes: • Excellent communication and presentation skills, with the ability to simplify complex commercial and fulfilment processes, • Strong client relationship management, built on functional credibility and delivery quality, • Detail-oriented approach to solution design and governance in OTC, • Self-motivated and capable of leading in dynamic environments, • Commitment to continuous learning in S/4HANA OTC and digital commerce trends, • Strong focus on mentoring, capability development and knowledge sharing Our Locations: We are open to talk to talent across the country but our core Tech hubs for this role are London, Birmingham, Manchester. 20 sites across the UK, we can potentially facilitate office work, working from home, flexible hours, and part-time options. If you have a need for flexibility, please register and discuss this with our team. Find out more: SAP Sectors Consulting sits aligns with KPMG Powered Enterprise practice where we have a range of divisions and specialisms. Click the links to find out more below: • KPMG Powered Enterprise: KPMG Powered Enterprise - KPMG UK, • KPMG SAP Services: KPMG SAP Services - KPMG UK, • ITs Her Future Women in Tech programme: www.kpmgcareers.co.uk/people-culture/it-s-her-future/, • KPMG Workability and Disability confidence: www.kpmgcareers.co.uk/experienced-professional/applying-to-kpmg/need-support-let-us-know/, • KPMG Consulting: Consulting (kpmgcareers.co.uk), • For any additional support in applying, please click the links to find out more:, • Applying to KPMG: www.kpmgcareers.co.uk/experienced-professional/applying-to-kpmg/, • Tips for interview: www.kpmgcareers.co.uk/experienced-professional/applying-to-kpmg/application-advice/, • KPMG values: www.kpmgcareers.co.uk/experienced-professional/applying-to-kpmg/our-values/, • KPMG Competencies: www.kpmgcareers.co.uk/experienced-professional/applying-to-kpmg/kpmg-competencies/, • KPMG Locations and FAQ: www.kpmgcareers.co.uk/faq/?category=Experienced+professionals

Customer Success Manager (German Speaking) – Junior, Senior & Enterprise Levels 📍 London (Hybrid: 3 days onsite per week) We are partnering with a leading company to build out their Customer Success team in London. This is an exciting opportunity to join a fast-scaling international business supporting high-value enterprise clients across the DACH region. 🌍 The Opportunity We are hiring German-speaking Customer Success Managers across multiple levels: • Junior Customer Success Manager, • Customer Success Manager (Mid / Senior), • Enterprise Customer Success Manager You will be responsible for driving customer adoption, retention, and expansion across a portfolio of German-speaking clients. 🧭 Key Responsibilities • Own and manage relationships with German-speaking customers across SMB to enterprise accounts, • Lead onboarding, implementation support, and ongoing account management, • Identify upsell and expansion opportunities aligned with customer goals, • Act as the voice of the customer internally, feeding insights to Product and Sales teams, • Support customer health monitoring, renewals, and risk mitigation, • Run strategic QBRs with senior stakeholders for enterprise accounts (senior/enterprise level) 🎯 What We’re Looking For Junior level: • 1–2 years experience in Customer Success, Account Management, Sales or Recruitment role, • Strong communication skills in German and English, • Eagerness to learn and grow in a fast-paced environment Senior level: • 3–5+ years in Customer Success or Account Management within payments/SaaS/e-commerce industry, • Proven ability to manage multiple accounts and drive renewals/expansion, • Comfortable handling complex stakeholder environments Enterprise level: • 5–8+ years in enterprise Customer Success or strategic account management within payments/e-commerce industry, • Experience managing high-value, complex accounts and executive-level stakeholders, • Strong commercial acumen and ability to influence at C-level 🗣️ Requirements • Fluent German and English (mandatory), • Experience in SaaS, e-commerce, or digital platforms preferred, • Strong relationship-building and problem-solving skills, • Ability to work onsite in London 3 days per week 🚀 What’s on Offer • Opportunity to join a rapidly scaling global tech business, • Clear progression paths across junior → enterprise levels, • Exposure to high-growth international e-commerce clients, • Collaborative, high-performance culture in central London Please note that unfortunately, visa sponsorship is not available for this role

Growth Manager – eCommerce Industry: Designer toys and collectible pieces Location: Canary Wharf, London Job type: Full time Permanent About POP MART Founded in 2010, POP MART is a market-leading entertainment company and a global champion of designer toy culture. Through global artist development, IP operations, and designer toy culture evangelism, we have built an integrated platform covering the entire designer toy value chain. Besides our original and iconic IPs such as Molly, Hirono, Skullpanda, and LABUBU, POP MART collaborates with top-tier toys and lifestyle brands including Disney, Universal Studios, and Sanrio to create collectible art toys featuring their iconic characters. POP MART has established a strong presence across key European markets, including the UK, France, Italy, Netherlands, Germany and Spain. As part of our strategic growth initiatives, we are focused on expanding our retail network into additional high-potential markets across Europe, continuing to strengthen our brand's position in the region. For more information, please visit www.popmart.com and our LinkedIn Career page. Benefits POP MART offers our employees: • Core Health & Protection: Axa Health, • MetLife Group Assurance, • Wellbeing & Lifestyle: Gym, • Perks & Extras: AON Discounts and Recognition Portal, • Selected POP MART collectibles as appreciation gifts every month, • A structured bonus/commission scheme in line with the company’s and the individual’s performance, • Comprehensive training and development programs, • Regular team social events, • Paid rest breaks The Role and Candidate We are looking for a Growth Manager – eCommerce to support the expansion and performance growth of POP MART’s European eCommerce business. This is an exciting opportunity to join at an early stage and play a key role in building and scaling the region’s growth function. As the first dedicated growth hire in Europe, you will work closely with the Head of eCommerce to drive customer acquisition, optimise conversion, improve retention, and build scalable reporting and measurement frameworks. This role spans performance marketing, CRM support, experimentation, analytics, and cross-functional commercial collaboration. Responsibilities Paid Acquisition • Own and manage paid acquisition channels across Google Shopping, Meta, and support collaboration with TikTok agency partners, • Build, launch, and optimise campaigns with a focus on scalable and efficient growth, • Develop and scale retargeting campaigns using first-party audience data from website, app, and CRM platforms, • Establish baseline CPA and ROAS benchmarks across channels and report on performance weekly, • Monitor campaign efficiency and continuously test new opportunities for growth and optimisation Growth & Experimentation • Identify conversion leaks across the customer funnel and work with the tech team to implement fixes and improvements, • Prioritise experiments and growth initiatives based on expected commercial and revenue impact, • Support CRM and lifecycle marketing initiatives including EDMs, automations, reactivation, and retention campaigns, • Collaborate with brand and retail teams to support launch campaigns, drops, and customer engagement activities, • Suggest SEO and organic growth improvements to maximise website performance and discoverability Analytics & Reporting • Own GA4 and native site analytics as primary reporting tools, • Support dashboard development, funnel analysis, event tracking QA, and performance reporting, • Build weekly growth reports tracking CAC, ROAS, conversion rate, channel contribution, and commercial trends, • Work closely with the eCommerce Trading team to align performance insights with business priorities, • Contribute to the relationship and roadmap planning with the Google Analytics agency partner Cross-functional Collaboration • Brief creative and content requirements for paid social campaigns, including UGC, product imagery, and campaign assets, • Collaborate closely with EU merchandising, trading, and regional marketing teams across EU, APAC, and US markets, • Share learnings, best practices, and align marketing activation windows globally, • Flag inventory and stock issues that may impact paid media efficiency and trading performance Required Qualifications • 3–6 years of hands-on performance marketing experience, ideally within eCommerce, DTC, or high-growth consumer brands, • Direct in-platform experience with at least two of the following:, • Meta Ads Manager, Google Ads, Google Shopping and TikTok Shopping, • Comfortable using GA4 and performance analytics platforms, • Strong analytical mindset with the ability to translate data into actionable business decisions, • Highly organised and self-directed, with the ability to manage multiple projects independently, • Experience working cross-functionally with marketing, creative, trading, retail, and tech teams, • Strong understanding of acquisition, conversion optimisation, retargeting, and customer lifecycle marketing Desirable but Not Essential • Experience with CRM or email marketing platforms such as Klaviyo, • Familiarity with attribution tools such as AppsFlyer or similar platforms, • Experience within mobile-first or app-led businesses, • Experience working in drop-driven, limited inventory, or hype-category eCommerce environments, • Exposure to Amazon Sponsored Products or Seller Central, • Interest in experimentation, emerging technologies, and AI/LLM-enabled workflows Your Application If the opportunity sounds interesting to you, please apply with your updated CV via “Apply Now” or email eu.hr@popmart.com.

Job Title: Compliance Manager - Solar Salary: £35,000 - £42,000 depending on experience Location: Hybrid | 3 days in London HQ or regional offices Why this role If you're the person who spots the missing document before it becomes a problem, knows how to keep accreditations moving, and enjoys bringing order to fast-growth environments, this Compliance Manager role offers real influence. You will join a rapidly scaling renewable energy group helping accelerate the UK’s transition to smart solar energy. As the business grows through acquisition and integration, your work will protect its licence to operate, strengthen its audit readiness, and create consistency across multiple solar installation businesses. What you’ll do This is a documentation, accreditation and regulatory management role, not a field-based site inspection role. You will own the relationship with bodies such as MCS, NAPIT and HIES, managing applications, renewals, audit preparation, variations, appeals and corrective action responses. You will maintain the group’s compliance document library, including policies, procedures, RAMS templates, continuous improvement logs and audit-ready evidence packs. When standards change, you will help turn technical and field-based findings into clear, defensible documentation that stands up to external scrutiny. About the company You will be joining a UK-based renewable energy business at an exciting stage of growth. The group is bringing together high-quality regional solar installers into one digitally enabled platform, combining local delivery with stronger central systems, standards and support. It is a practical, ambitious environment where compliance is not treated as a back-office task. Your work will directly support safe delivery, customer trust, accreditation security and long-term growth. About you You may already be working in compliance, quality assurance or regulatory affairs within construction, electrical services, solar PV, battery storage or another technical environment. You will bring strong knowledge of MCS and/or NAPIT frameworks, excellent written communication, and the confidence to deal with assessors, auditors and internal teams. You will be highly organised, calm under pressure and comfortable tracking multiple deadlines across several entities. Experience with H&S administration, RIDDOR, risk assessments, RAMS, NEBOSH, IOSH or document management systems would be valuable, but your attention to detail and ownership mindset matter most. Rewards & growth This is a chance to shape the compliance function inside a growing clean energy business. You will work closely with senior leadership, local teams and quality colleagues, creating the systems that help the group scale safely, consistently and credibly. How to apply If you are ready to take ownership of compliance documentation, accreditation management and audit readiness in a growing renewable energy group, we would love to hear from you.

Do you speak fluent GERMAN and are you curious about people, their aspirations, ambitions and goals? In this role you will be on the phone speaking to people, using your German to find out about what a job seeker wants in their future role and gaining an understanding of where they see life 5 years from where they are now. This unusual position is a classic relationship management role in which you aim is to get to know jobseekers, actively listen and then support them in achieving their career goals. There is NO selling in this position at all, it’s a role about care, nurturing and having outstanding listening skills. It does require fluent GERMAN and a sound intellect. Title: International Candidate Head Hunter/Resourcer Language: Fluent German Salary: up to £35,000+ 10% bonus OTE: Realistic OTE in Year one: up to £45,000 Sector: Specialist Technical Recruitment Agency Duties: RESEARCHING/LOCATING/APPROACHING: This is a sophisticated “listening ” and sales support role. In this position, you will be researching and locating highly skilled potential applicants and then approaching them directly to find out whether they are open to working in new jobs based internationally roles. The focus of the job is to establish rapport with a view to long term relationships SUPPORTING: You will be supporting a Relationship Sales Manager who is responsible for sales. AIM OF THE JOB: Your aim is forge solid, sustainable caring relationships with very senior level people working in the telecommunications sector. You will help drive the careers of your German speaking candidates forward and in doing so, will drive forward your own career and support revenue generation across the business! Full training will be provided. This role would suit someone with a previous hospitality or customer care background who is now looking to move sectors but continue to use their excellent interpersonal skills · Using LinkedIn & other social media to establish excellent personal relationships and establish rapport with senior executives who may be looking to move jobs and who are open to learning about other international job opportunities · Providing applicants with outstanding careers advice having discussed their aspirations and showing them new opportunities that are currently available globally · Staying in contact with your candidates and always helping them to advance their careers · Attending international roadshows (when appropriate) and trade events where you will get the chance to meet potential job applicants on a face to face basis · Interviewing of candidates (face to face, via Skype or over the telephone) to learn about aspirations and personal circumstances · Liaise with your Relationship Manager and keep him/her informed of your candidate’s current salaries, availability, specific requirements and pay rates · Review, amend and update a candidates’ cv so that it “matches” clients requirements more closely · Develop your contacts portfolio and upload the database · Get candidate feedback following interviews · Write effective advertising copy in German or English that could be used on job boards and the corporate LinkedIn Page. This role is a very relationship-and-process driven role. The key part of this position is the ability to reach out and speak to job seekers who do not know you, so you need to be happy on the ‘phone'. Requirements · Fluent German and ideally another central European language · Previous hospitality or customer care experience · Happy on the phone and calling candidates that do not know them

Loch is a unique team of Solicitors and People Professionals, committed to providing an exceptional experience for every client from the very first interaction. We believe that the right people make all the difference - and that’s where you come in! As part of our continued growth, our Corporate & Commercial offering is also expanding significantly, and we are looking for someone who wants to be part of that journey. This is an exciting opportunity to join a growing team at an important stage of its development, helping to shape and build the future of the practice alongside us. As a Senior Associate Solicitor specialising in Corporate and Commercial Law, you will be a key member of our legal team, delivering strategic, commercially focused advice to a diverse client base. You'll support businesses at every stage of their lifecycle, advising on a broad range of corporate transactions, commercial arrangements and governance matters with solutions tailored to clients’ objectives and long-term growth. Your role extends beyond technical legal delivery. Acting as a Client Matter Manager, you will take ownership of the full client journey from instruction through to matter closure, ensuring the effective and efficient delivery of legal services in line with the matter management framework. You will build trusted client relationships, manage commercial arrangements, maintain clear and proactive communication, and identify opportunities to add value across the wider business. Mentorship and collaboration are central to your contribution. You will support the development of junior colleagues through technical guidance, supervision and knowledge sharing, helping to foster a culture of excellence, continuous learning and commercial awareness within the team. Key responsibilities Client Advisory: Provide proactive, commercially focused advice on a wide range of corporate and commercial matters, including mergers and acquisitions, business structuring, tax restructurings, shareholder arrangements, commercial contracts and corporate governance matters. Legal Expertise: Draft, review and negotiate corporate and commercial agreements, including share purchase agreements, shareholders’ agreements, restructuring documentation, terms and conditions, partnership agreements and supplier/customer contracts, ensuring legal compliance and commercial practicality, including in relation to tax-driven reorganisations and restructuring projects. Client Matter Management: Act as a Client Matter Manager for a portfolio of clients, building trusted relationships, coordinating service delivery across teams, identifying opportunities to add value and cross-sell services, and ensuring consistent communication throughout the lifecycle of client matters. Transaction Management: Lead and manage corporate transactions from instruction through to completion, coordinating with clients, third parties and internal teams to ensure efficient and successful delivery. Team Leadership: Supervise, mentor and support junior team members, providing technical guidance, reviewing work where appropriate and assisting with workload management and professional development. Business Development: Support the continued growth of the Corporate and Commercial team through networking, relationship-building, client retention and identifying new business opportunities. Strategic Contribution: Collaborate with senior leadership and colleagues across the wider business to support the firm’s strategic objectives and contribute to the development of new services and client offerings. Quality Assurance: Manage a varied caseload with minimal supervision, ensuring that all work is delivered to the highest standards of quality, technical accuracy and regulatory compliance. Billing: Collaborate closely with the Accounts team to ensure that all client work is invoiced promptly, maintaining financial awareness across matters and assisting in the management of outstanding debts where required. What We’re Looking for: • Educated to degree level (or equivalent), • At least 5 years PQE gained within an established Corporate and Commercial team, with solid technical ability and sound commercial judgment, • Confident in building and managing strong client relationships, with the ability to communicate advice effectively, build trust and manage matters proactively from start to finish, • A proactive, solutions-focused approach with experience of supervising junior colleagues and working collaboratively within a fast-paced, delivery-focused environment What’s in it for You: • Salary: earn a competitive salary with the possibility of a performance bonus and exciting Above & Beyond Awards to recognise your hard work., • Great Benefits: From private medical insurance to life insurance, a healthcare cash plan, and even your birthday off, we’ve got you covered., • Professional Growth: Continuous development and the chance to build a career with a growing Firm., • Culture: Regular team social events, a ‘Dress for the Day’ dress code, a welcoming office culture where your contributions are celebrated., • Freedom & Flexibility: We know life isn’t one-size-fits-all, so we offer the opportunity to work from home with regular trips to the office in London. If this sounds like the type of work environment that motivates you, then we would love to hear from you. Read our Candidate Privacy Notice at https://weareloch.com/wp-content/uploads/2026/02/Loch-Dat-Protection-Candidate-Privacy-Notice-202602.pdf.