Customer service home jobs in Oxford - Page 2Create job alerts

NPI Manager | Abingdon | £80,000pa - £90,000pa plus benefits: Do you enjoy delivering complex innovative mechanical based instrumentation and innovation in an NPI Manager capacity? Have you led and managed the new product development process of highly complex mechanical systems, either magnetics, cryogenics, instrumentation or quantum computing? Our client is a global manufacturing giant who has supplied the scientific research community for over 75 years. As their NPI Manager, you will lead the design and development of new products and derivatives aligned with market and customer requirements. You will define and deliver the NPI roadmap, ensuring products are successfully integrated into manufacturing and service strategies while meeting all compliance, safety, reliability, and cost targets. With an NPI Project Team to manage, the NPI Manager will need to blend technical knowhow with a coaching and development management style in order for you to manage your team to successfully deliver against your NPD and NPI milestones. About you: The successful NPI Manager will need the following experience and skills: A strong team player, you’ll bring a strategic and commercially aware mindset, along with a passion for continuous improvement and professional development. A technical degree or PhD in the area of Physics or Engineering, ideally in the areas of Cryogenics, ULT Physics, Magnetics of Low Temperature Instrumentation Evidence of high initiative and recognised capability in Magnetics of ULT or technical product development 10+ years working in a product development or research environment with a history of hardware development, delivering good papers / written results. Recognised Subject Matter Expert in own area. Demonstrated capability in product development and NPI, ideally in the cryogenics market space. Ability to author or review development proposals to ensure they are specific, deliverable and risks are understood, characterised and mitigated. Evidence of developing collaborations and supplier developments to facilitate product delivery. Proven understanding of compliance frameworks for scientific instruments, CE, UL, etc. Able to motivate and develop a technical team to achieve targets and to performance manage as required Our client is offering a hybrid working arrangement with 3 days in their offices and 2 days from home. This is New Product Project depended. There is flexible start and finish times so you can plan your day around your preferred hours. This company offers amazing benefits, a competitive starting salary, structured career development opportunities, and a good work-life balance, our client offers 25 days annual leave, half-days on Fridays, private healthcare, a share incentive plan, a defined contribution Personal Pension Plan, and a flexible benefits package that you can tailor to your own requirements. For more information on the client, their products, career development, benefits etc, please send MARS a copy of your CV or drop Lee Cherrill a linkedin connection request or contact him through the MARS Recruitment website. MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days, unfortunately if you haven’t heard back in this time your application has been unsuccessful at this time. MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles)

Be all you can be with Hamberley At Hamberley, we believe that our residents deserve something 'Extra Special, Every Day'. We're seeking a Kitchen Assistant to help us achieve our goals. As our kitchen assistant, you will play a vital role in supporting the day-to-day operations of our care homes kitchen. Joining us at Chawley Grove, our luxury care home that provides residential, dementia, and nursing care for older people, you'll be part of a team that is genuinely passionate about the health and well-being of our residents. We offer our colleagues A competitive salary and benefits package 28 days holiday inclusive of Bank Holidays Quality-linked bonus scheme - A performance bonus tied to our CQC/CI quality rating, rewarding you for helping us deliver outstanding care. Workplace pension for your future security A true team culture - A collaborative, encouraging working environment where kindness, respect, and professional pride are at the heart of everything we do Excellent training and career development opportunities Employee Assistance Programme, occupational health and wellbeing support services Everyday saving perks - Access to a wide range of retail discounts and savings Free on-site parking Rewarding connections - Refer a Friend bonus - earn up to £750 per successful referral because great people know great people.What you'll be doing Supporting the Chefs in the planning and provision of high-quality meals that meet the nutritional and dietary requirements of our residents Plan, prepare, and serve balanced meals that meet dietary requirements To ensure all food prepared meets Food Hygiene Standards and ensure that safe methods of work are always used Manage all stocks and stores ensuring all food is correctly marked and stock rotation systems are in place To maintain accurate records to satisfy food hygiene requirement such as fridge temperature checksCould you be part of our team? About You: Proven experience working in a similar catering role, ideally in a care or similar environment. Committed to customer care and first-class service provision Knowledge of Health and Safety COSHH regulations Empathy and a desire to make a difference to the lives of our residents Ability to multi-task, work under pressure and on own initiative in a fast-paced environment To share our values and demonstrate them at all times. "Can-Do" flexible team worker, problem fixer, passion for what they do, ability to manage diverse and demanding workload, think out of the box, open to doing things differentlyIf this sounds like you and you're looking for a fulfilling role that makes a genuine impact in the lives of others, this rewarding career is for you. Due to the high level of interest we anticipate for this role, we may close this advert earlier than the stated closing date to manage applications effectively. If you're interested in joining us at Hamberley, we encourage you to apply as soon as possible. About Chawley Grove Chawley Grove is a luxurious care home in Oxford, part of the award-winning Hamberley Care Homes - offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house - where we screen classic films - to the on-site luxury spa - offering hairdressing, manicures and relaxing therapies - everything has been designed and finished with the care and attention you would expect from a 5-star hotel. Hamberley People We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything. Be part of it

Mobile Generator Service Engineer - Diesel Generators - South East - up to £45,000 About the company We're looking for a Mobile Generator Engineer / Power Engineer who will be required to travel regularly to different locations across the South East territories maintaining and repairing generators varying from 20KVA to 1250KVA and various other equipment within our range, providing an onsite service to customer. This will include finding and capturing machine damage and keeping accurate and comprehensive service and maintenance records. It is also really important that you communicate effectively, ensuring that you are Line Manager and Customers are kept informed as required. Mobile Generator Service Engineer - The Details Basic salary up to £45,000 OTE £55,000 PLUS Company van provided - business & personal use Mobile phone and laptop Overtime paid and door-to-door Specialist PPE provided Company contributory pension Employee discount Private Healthcare 25 days holiday plus BH Mobile Generator Service Engineer - Requirements & Responsibilities Need to have completed servicing on generators of a minimum of 20kva, and ideally up to 1250kva, and also be able to show experience of fault finding and repairs of this range of generators. Strong understanding of Electrical principles and practices Experience with solder techniques and equipment Knowledge of System design principles and methodologies Familiarity with Mechanical knowledge for system integration Excellent problem-solving skills and attention to detail Prior experience in the generator industry or similar Able to work as part of a team, supporting colleagues Flexible and self-motivated, you will be keen to embrace new training opportunities, which may on occasion require staying away from home Great communication skills - both verbal and written Customer-Focused with a commitment to delivering an excellent service Effective planning and organisation skills with strong attention to detail and accuracy A valid driving licence with no more than 6 points This position offers a competitive salary, benefits package, and opportunities for professional growth. If you are a motivated Generator Engineer with a passion for innovation, we encourage you to apply. About Us Detail2Recruitment acts as an employment agency in respect of this position. Due to the volume of applications we receive, we are unable to give feedback on unsuccessful applications. For information on how we use your personal information, please refer to detail2recruitment privacy policy

Full-Time Helpdesk IT Support Engineer (2nd Line) Oxfordshire (Hybrid – home and office based, with occasional travel to client sites and training venues) £20,000 – £28,000 DOE About the Company Our client is an established IT solutions provider supporting Small to Medium Enterprises across Oxfordshire and the Thames Valley. They deliver a broad range of managed IT services, including network security, email systems, cloud solutions, and multi-site infrastructure support. They are known for providing high levels of technical expertise and excellent customer service. The Role Due to continued growth, our client is looking to recruit a 2nd Line Helpdesk IT Support Engineer to join their internal support team. This is a varied role involving fault diagnosis, troubleshooting, and resolution across a wide range of technologies including internet connectivity, Microsoft environments, email platforms, antivirus, firewalls, and server infrastructure. The support team also assists with technical pre-sales enquiries, offering excellent exposure across multiple areas of IT. Key Responsibilities Provide remote support to customers via phone, email, and remote access tools Handle IT administration tasks and routine system maintenance Take ownership of support tickets and keep customers updated throughout resolution Diagnose and resolve technical issues, escalating where appropriate Manage general customer enquiries efficiently and professionally Liaise with third-party suppliers and service providers Produce reports for both clients and internal managementAbout You You will be a strong communicator who enjoys working as part of a close-knit team while also managing your own workload effectively. You should be enthusiastic, proactive, and highly organised, with strong troubleshooting skills and a genuine passion for IT and ongoing professional development. Education / Qualifications Minimum of 5 GCSEs 2 A-Level passes (or equivalent) Further education, qualifications, or training in IT would be advantageousSkills & Experience Required Previous experience providing IT support, ideally within a helpdesk or MSP environment Strong technical knowledge of Microsoft Windows Desktop, Office, and Server platforms Excellent written and verbal communication skills Strong problem-solving and diagnostic abilities Good prioritisation and time management skills Self-motivated with a professional attitude Willingness to learn new technologies and expand technical knowledge Experience producing reports and documentationDesirable Technical Experience Desktop Windows 10 & 11 Professional Microsoft Office Applications Microsoft 365 / Office 365 Microsoft Intune macOS Apple iOS Antivirus, EDR & XDR solutions SaaS Backup ServicesServer Windows Server 2016–2025 Microsoft Azure Hosted Microsoft Exchange Remote Desktop Services VMware Backup technologies including Datto, Veeam, and similar platformsNetworking Switches, routers, and wireless infrastructure Firewall appliances (e.g. WatchGuard) Internet connectivity troubleshooting IPSec and SSL VPNs DNS and DHCPThis is an excellent opportunity for someone looking to develop their career within a growing MSP environment, gaining exposure to a broad range of technologies and clients. To apply call Kylie on or call on (phone number removed)

Commercial Services Coordinator Location: Remote Salary: £26,227.50 per annum Are you highly organised, customer-focused and experienced in property or conveyancing administration? We're looking for a Commercial Services Coordinator to join our Commercial & Revenue team, where you'll play a key role in delivering high-quality home ownership and commercial transactions that help us reinvest in new homes for those who need them most. About the role Working closely with customers, solicitors and internal stakeholders, you'll manage a varied caseload of home ownership transactions, including shared ownership resales, lease extensions, retirement properties, garages, and Right to Buy/Right to Acquire applications. You'll provide clear, specialist advice, ensure legal and policy compliance, and deliver an efficient, professional service from enquiry through to completion. This is a busy and rewarding role that suits someone who thrives on juggling multiple cases, enjoys working with detail, and is confident explaining complex information in a clear and customer-friendly way. Key responsibilities • Manage and progress a portfolio of around 50-60 live cases, ensuring transactions are completed within required timescales * Process Voluntary Right to Buy, Right to Buy and Right to Acquire applications in line with legislation and Homes England guidance * Provide specialist advice on leases, service charges and home ownership obligations * Liaise with solicitors, surveyors, valuers, financial advisors and local authorities to progress sales and resales efficiently * Review and approve legal documents such as mortgage offers, leases, completion statements and notices of transfer * Carry out affordability and income/expenditure assessments for potential purchasers * Coordinate valuations, EPCs and other external reports to support sales activity * Maintain accurate records on customer management systems and track income and expenditure from transactions * Deliver excellent customer service via phone, email and written correspondence What we're looking for • A strong commitment to delivering excellent customer service * Experience or knowledge of property sales, leasehold or conveyancing processes * Ability to manage a high-volume caseload while maintaining attention to detail * Confident in reading, interpreting and explaining legal and lease documentation * Strong organisational, numeracy and literacy skills * Comfortable working with Microsoft Outlook, Word and Excel * Proactive, flexible and able to work independently as well as part of a team Why join us? You'll be part of a supportive and knowledgeable team, making a real impact by helping customers through important home ownership decisions while contributing to income generation that supports future housing development. We offer variety, responsibility and the opportunity to build specialist expertise in a highly respected organisation. Appointment to this role will be subject to a satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We're looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please proceed through the following link to be redirected to our website to complete your application.

Flexible People Ltd are currently recruiting 7.5t Home delivery drivers for a well known client of ours, based in Kettering. This is a fantastic opportunity to work for a multi-national organization, with the potential for growth and opportunities. This role involves working with a Drivers Mate to deliver large goods to residential properties. The type of goods you will be delivering are sofa's, beds, flat pack furniture, gym equipment, white goods etc. Due to the weight of the products and the amount of drops you are delivering you MUST be physically fit. The company offer the customer a 'room of choice' delivery, you will be fully trained on how to do this. Upon successful application, all new drivers are subject to a driving assessment and multiple choice highway code/tacho exam. This will then be followed the next day with a subsequent induction day. The company operate 7 days a week, you will be offered a 5 or 6 day rota. Weekend work will be involved. Shift timings are 06.00 start, shifts last roughly 9-11 hours. Pay rate - £17.15 per hour (inclusive of holiday pay). There is an overtime rate of £22.97 per hour. After 13 weeks, you can be offered a contract directly with the company. Once you become a full time member of staff, you will be entitled to an award-winning range of benefits including- Free on-site parking Free confidential 24/7 GP service Hundreds of discounts (including retail, childcare + gym) Affordable loans & enhanced pension scheme Competitive annual salaries 24/7 employee support service for you (+ family) with access to free counselling and much more Our client will happily accept newly qualified drivers. Please note that drug tests can be carried out at anytime, at the clients discretion. A drug test will also be carried out at assessment. You must have a valid UK License, CPC and Digitacho, no more than 6 points on your driving license. No DD, DR or NI convictions. The right candidate will be: Reliable and organized Have good communication skills and a good level of customer service Be fit and healthy and able to lift heavy goods Have your own steel toe cap safety boots and a high vis vest Please note that by applying for this role, you are agreeing to being contacted about work and to having your details saved on our secure database. TPBN1_UKTJ

Are you an experienced Sales Executive looking for an opportunity to join a leading house builder in Oxfordshire? I am working on the behalf of a team seeking a dynamic individual to guide prospective buyers through the entire home-buying journey, from initial enquiry to final handover. Key Responsibilities: Engage with potential buyers, providing expert advice on a variety of new build homes across the development. Conduct both in-person and virtual viewings, showcasing the quality and lifestyle of our new homes. Manage the sales process from initial enquiry to completion, ensuring excellent customer service throughout. Maintain a strong knowledge of properties, including pricing, incentives, and available offers, to support customers in making informed purchasing decisions. Collaborate with the wider sales team to drive sales performance and meet targets. Qualifications & Experience: Proven experience working in New Homes sales Must be available to work weekends (7-day sites). Why Apply? Opportunity to work with a well-established house builder in a fast-paced, rewarding environment. Competitive salary and commission structure. Career progression and development within a leading company in the property sector. 1 in 4 weekends off (On a rota) For further information or to discuss your application, please contact Max at Fawkes & Reece London...

Field service engineer Covering Oxford and Birmingham (M40 corridor areas) The role will be working to an allocated service route and attending customer sites to carry out service, repair and installation work. Conducting the demonstration of our equipment. Attending customers sites to carry out routine servicing. Accurately administering installation, service, and repair activities, through company systems Support the efficient organisation of work routines for employees within the team. To effectively manage time to meet deadlines. To consistently deliver superior customer service throughout. Experience Required Proven experience as a Field Service Engineer or similar role is advantageous. Must have previous electrical and mechanical experience. Ideally 3 phase experience. Candidates must be able to demonstrate strong electrical skills and mechanical skills. Ability to show initiative and adapt to frequently changing requirements. Excellent attention to detail. To be able to follow company procedures, client specifications accurately and safely. To be able to work to deadlines and manage time effectively. A willingness to learn and attend training. Benefits Excellent salary and career Progression – Investing in training and development to help employees reach their full potential. Excellent overtime opportunities Door to door pay 30 days paid holiday per annum Company pension Work from home Overtime payments for weekday and weekend work Working 1 in 4 weekends Full product training Company van (available for private use) Plus specialist tools and full company uniformThis position offers an exciting opportunity for professionals looking to advance their careers in a supportive environment. If you are passionate about engineering and customer service, we encourage you to apply

Resolution Team Manager Location: Remote Salary : £48,000 per annum Vacancy Type: Full-time Closing date: 25 May, 2026 It matters. So we're bringing it closer to home. Our customers have told us they want us to better understand their needs at a local level, and to be more visible in the communities we serve. We've listened. That's why we're creating new roles, strengthening our local presence, and looking for people who want to be part of what comes next. We're also adapting how we handle complaints and looking for people who want to be part of delivering a better experience from the very first conversation. We need an experienced complaints professional to lead a high-performing team as a Resolution Team Manager, and shape a complaints service that is fair, responsive and focused on putting things right. This is a pivotal role. You won't just oversee complaint handling - you'll set the tone for how we respond to customers, embed a culture of early resolution, and ensure learning drives real service improvement across the organisation. What you'll be doing You'll work alongside a fellow Resolution Team Manager, and report to the Customer Resolution Manager, ensuring you lead from the front, handle customer concerns with empathy and professionalism, and solve issues at the earliest opportunity. In this role, you will: • Lead, support and develop a team of Resolution Caseworkers to deliver consistently high standards * Champion a customer-first, early resolution approach across all complaint handling * Oversee and manage complaint cases to ensure timely, fair and high-quality outcomes * Take ownership of complex, sensitive or high-risk cases where strong judgement is critical * Coach and develop team members in communication, investigation and conflict resolution * Analyse complaint trends and feedback to identify learning and drive service improvement * Ensure robust record-keeping, reporting and organisational learning from complaints * Act as a recognised subject matter expert, advising colleagues across the organisation * Deliver training to embed best practice and strengthen complaint handling capability * Deputise for the Customer Resolution Manager when required What you'll bring You'll bring credibility, sound judgement and a strong sense of purpose when it comes to customer advocacy. We're looking for: • Significant experience in complaints handling, ideally within housing * Strong knowledge of the Housing Ombudsman Complaint Handling Code * Understanding of the RSH Consumer Standards and their application * Proven experience leading and developing high-performing teams * Excellent communication, coaching and conflict resolution skills * The ability to interpret data and turn insight into service improvements * A clear commitment to equality, diversity and inclusion * A relevant professional qualification (e.g. CIH, customer service or complaints handling) or equivalent experience Why join us? At Stonewater, our customer promise is "We are proud to make things personal; if it matters to our customers, it matters to us." This is more than a leadership role, it's an opportunity to shape how we respond when it matters most. If you're motivated by improving services, leading teams and making sure customer voice drives real change, we'd love to hear from you. Appointment to this role will be subject to satisfactory references and proof of Right to Work in the UK. Discover Stonewater Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We're looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please proceed through the following link to be redirected to our website to complete your application.

Resolution Team Manager Location: Remote Salary: £48,000 per annum Vacancy Type: Full-time Closing date: 25 May, 2026 It matters. So we’re bringing it closer to home. Our customers have told us they want us to better understand their needs at a local level, and to be more visible in the communities we serve. We’ve listened. That’s why we’re creating new roles, strengthening our local presence, and looking for people who want to be part of what comes next. We’re also adapting how we handle complaints and looking for people who want to be part of delivering a better experience from the very first conversation. We need an experienced complaints professional to lead a high-performing team as a Resolution Team Manager, and shape a complaints service that is fair, responsive and focused on putting things right. This is a pivotal role. You won’t just oversee complaint handling - you’ll set the tone for how we respond to customers, embed a culture of early resolution, and ensure learning drives real service improvement across the organisation. What you’ll be doing You’ll work alongside a fellow Resolution Team Manager, and report to the Customer Resolution Manager, ensuring you lead from the front, handle customer concerns with empathy and professionalism, and solve issues at the earliest opportunity. In this role, you will: * Lead, support and develop a team of Resolution Caseworkers to deliver consistently high standards * Champion a customer-first, early resolution approach across all complaint handling * Oversee and manage complaint cases to ensure timely, fair and high-quality outcomes * Take ownership of complex, sensitive or high-risk cases where strong judgement is critical * Coach and develop team members in communication, investigation and conflict resolution * Analyse complaint trends and feedback to identify learning and drive service improvement * Ensure robust record-keeping, reporting and organisational learning from complaints * Act as a recognised subject matter expert, advising colleagues across the organisation * Deliver training to embed best practice and strengthen complaint handling capability * Deputise for the Customer Resolution Manager when required What you’ll bring You’ll bring credibility, sound judgement and a strong sense of purpose when it comes to customer advocacy. We’re looking for: * Significant experience in complaints handling, ideally within housing * Strong knowledge of the Housing Ombudsman Complaint Handling Code * Understanding of the RSH Consumer Standards and their application * Proven experience leading and developing high-performing teams * Excellent communication, coaching and conflict resolution skills * The ability to interpret data and turn insight into service improvements * A clear commitment to equality, diversity and inclusion * A relevant professional qualification (e.g. CIH, customer service or complaints handling) or equivalent experience Why join us? At Stonewater, our customer promise is “We are proud to make things personal; if it matters to our customers, it matters to us.” This is more than a leadership role, it’s an opportunity to shape how we respond when it matters most. If you’re motivated by improving services, leading teams and making sure customer voice drives real change, we’d love to hear from you. Appointment to this role will be subject to satisfactory references and proof of Right to Work in the UK. Discover Stonewater Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We’re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application

Flexible Opportunity (Full or Part-Time) Looking for a flexible opportunity that fits around your life — whether you’re seeking full-time or part-time work? Imagine running your own local business, close to home, working at your own pace and around your lifestyle and commitments. This opportunity allows you to be self-employed while benefiting from a proven business model and ongoing support. The Role You’ll visit customers in their homes to: Advise on a range of home improvement product solutions Measure and provide tailored recommendations Place orders and manage customer relationships Return to install products once manufactured, ensuring a high-quality finish every time No previous experience is required. Most people who succeed in this role start without industry experience and develop their skills through structured training and ongoing support. If you’re approachable, confident communicating with people, and passionate about delivering excellent service, you’ll be well suited to this opportunity. Why This Opportunity Works You’ll enjoy the benefits of working for yourself, without being on your own: Customers are provided for you — no need to self-generate leads High customer conversion rates Focus on delivering outstanding service and repeat business Flexible working hours — manage your own diary and workload Training & Support You’ll receive a comprehensive support package designed to set you up for long-term success, including: Full professional and practical training as you start and grow Ongoing local business and management support A complete sales toolkit, including product samples, tablet, and software A full installation toolkit, including measuring equipment and tools Branded clothing and personalised marketing materials to present a professional image Apply online today and discover whether this opportunity is the right fit for you

We are recruiting for a Housekeeper to join our team at the City Community Ward in the Fulbrook Centre based at the Churchill Hospital in Oxford. You'll be responsible for cleaning and maintaining the patient rooms, public areas, back of house areas such as linen room and laundry areas, according to Trust policy and procedures at a level that meets or exceeds National Cleanliness standards. This role adds to the patients experience by providing a high-quality cleaning and catering service. The aim will be to ensure a clean safe environment and catering provision for clients, of which in-house training will be provided. To succeed in this role you'll need to be a team player who can be flexible and reliable, with good interpersonal and communication skills. This is a part-time role (25 hours per week) that involves shift working including lates, earlies, weekends, and bank holidays over a rolling rota, whereby weekend and banks holidays are paid at an enhanced rate. If you have a proven track record of being able to deliver a high-quality cleaning service, this could be the role for you and we want to hear from you! Main duties of the job * Carry out daily cleaning routines as scheduled * Carry out cleaning tasks as per rota * Handle and remove waste in line with segregation processes and procedures * Regenerate cook/chill meals recording the temperatures of food at stages defined as appropriate within the relevant wards * Ensure kitchen equipment, regeneration equipment and all surfaces are clean at all times * Ensure food is ready to be served at the correct times for service and all waste food is discarded immediately after service * Ensure the dining room is cleaned after each meal * Wash-up and account for all cutlery and crockery and kitchen utensils after meals and breaks Please refer to the job description and guidance notes attached for further information on this role. Working for our organisation Oxford Health is a great place to work and to be able to showcase the best of yourself when making an application please read the “candidate guide to making an application” and ensure you’re your supporting statement is tailored to the role you are applying for and addresses any essential criteria. As a Trust we provide physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and Northeast Somerset. Our services are delivered at community bases, hospitals, clinics and people’s homes, delivering care as close to home as possible. Our vision is that no matter who you are or where you are, you will tell us that you receive: “Outstanding care delivered by an outstanding team” Our values are: “Caring, safe and excellent” We offer a wide range of benefits designed to support your career and wellbeing. These include: • Excellent opportunities for career progression • Access to tailored individual and Trust wide learning and development • 27 days annual leave, plus bank holidays, rising to 33 days with continuous service • NHS Discount across a wide range of shops, restaurants and retailers • Competitive pension scheme • Lease car scheme • Cycle to work scheme • Employee Assistance Programme • Mental Health First Aiders • Staff accommodation (please note waiting lists apply) • Staff networking and support groups hosted by our Equality, Diversity & Inclusion team Detailed job description and main responsibilities We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the “supporting statement” element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application. The essential and desirable criteria will be used to shortlist for interview and you should ensure that you refer to these within your application to increase your chances of being selected for interview. We are aware that some candidates may choose to use AI tools to support their application. We kindly remind applicants that submissions should remain an honest and accurate representation of their experience and must take care to ensure the use of AI tools does not generate an application that does not accurately reflect their knowledge, skills and values. Essential criteria * Some knowledge of cleaning chemicals. * Basic cleaning skills. * Good communication skills. * Ability to communicate sensitively with people who have mental health concerns. * An understanding of the principles of delivering quality customer service. * Flexible. Desirable criteria * To demonstrate an interest in learning /further training

Ready to find the right role for you? Salary: £16.34 per hour (inclusive of cost of living rate) plus company vehicle, overtime pay and Veolia benefits Hours: 40 hours per week, Mon - Fri (Flexible between 06:00am - 06:00pm) Location: Mobile across London and the South When you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone. Whether you're looking to overhaul the industry, or just do a good day's work, we know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you: 25 days of annual leave Refer an Engineer to us once you've joined and earn £1000 Access to our company pension scheme Free physiotherapy and 24/7 GP service Discounts on everything from groceries to well known retailers Access to a range of resources to support your physical, mental, and financial health Ongoing training and development opportunities, allowing you to reach your full potential What you'll be doing: Work as part of a team, often consisting of two engineers across a range of sites. Assist with carrying out inspections, services and repairs to customers' dewatering machines. Assist mechanical repairs and modifications to pumps, pipework and valves and other ancillary equipment. Assist pipework installations using plastic, stainless steel and mild steel materials. Undertake standby cover and overtime as required as well as flexibility to work away from home. Assist with completing test reports, installation certificates and customer feedback documents. Work alongside on site customer teams. Liaise on site with customers as a point of contact. Assist with the maintenance and repair of dewatering equipment and ancillaries on sewage and clean water treatment facilities. Help to ensure energy efficient operation of assets and minimise downtime and potential pollution risks. Help reduce raw material usage on assets by completing thorough service and maintenance tasks using first time fixes. Provide front line care and maintenance of customer dewatering assets, ensuring they are kept in optimum working condition and are readily available for use. Operate a range of assets safely and effectively in line with company procedures, manufacturer guidelines and relevant health and safety requirements. Operate mobile hire equipment, ensuring it is used correctly, safely and in accordance with all relevant operational and compliance standards. This role requires flexibility, including a willingness to undertake standby cover, overtime, and occasional periods of working away from home when required. What we're looking for: Essential: Full UK Driving License Previous experience in working in an industrial environment or newly qualified in Mechanical Engineering Desirable: NVQ or a recognised apprenticeship in mechanical engineering maintenance at Level 2 Experience in maintaining the equipment typically found on water and sewage treatment plants. Confined Space Training First Aid TrainedWhat's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive

Join our client as a Driver in Exeter and you will become part of a well-trained, tight-knit team providing an essential, cash transportation service to the local community. All you need to have is a valid UK driving licence and the qualities outlined above. We'll provide the training and support to prepare you for a great, long-term driving career with an industry leading company. You will also earn a great salary and excellent benefits. You must have a valid SIA licence, Door Supervisor or Security Guarding, to be considered for this role. A cash-in-transit license is desirable; however, we can support with the training for this if you don't attain one! Contract Information: Pay Rate: £14.87 per hour rising to £15.47 after 12 months (plus night allowance if applicable) Hours per week: 39 hours Shift Pattern: Monday - Friday, 06:00 - 18:00. For your application to be considered, please upload an up-to-date CV! You must also have a Full UK Driving Licence and your own vehicle. Your Time at Work You will join a team of specialist Delivery Drivers and be responsible for making scheduled deliveries and collections, within specified time windows, ensuring all work is completed in a timely manner and in accordance with your trip sheet. It's important that you maintain good, safe and courteous driving behavior and present a professional appearance by always wearing the company uniform and the relevant safety equipment provided. Our Delivery Driver must always be polite and courteous to customers and members of the public at all times. and wear the Personal Protective Equipment (PPE) provided. You'll also: • Carry out vehicle checks and report any security and/or mechanical defects and follow procedures properly in the event of an emergency or a criminal attack. - Check consignments and ensure accuracy and efficient loading/unloading at branches and other secure areas. - Undertake training to develop, learn and progress. - Undertake other duties that may reasonably be assigned to you by your line manager or the business. Our Perfect Worker What makes a successful Delivery Driver? To succeed as a Delivery Driver you will need to hold a valid UK driver's licence and be confident when communicating with customers and colleagues in both written and spoken English. An appropriate level of numeracy is also very important, and you will be adept following specific procedures and instructions and be able to work to tight deadlines. We ideally seek: - Previous experience in a driving role would be extremely beneficial but is not essential, as would experience using IT and computer systems. - You must be continuously focused on providing a top notch service to our customers by being efficient, flexible and at all times security conscious. - You'll need to be physically fit, as the role involves lifting and transporting heavy items. You will be subject to a medical review, which may include a medical assessment with an occupational health practitioner. Key Information and Benefits • Pension scheme - Life assurance - Flexible working policies - Free uniform - We Care - providing 24/7 access to online GP, mental health support and virtual wellbeing - HSF - Health Cash Plans - Corporate perks and discounts (Perks @ Work and Home) - Payroll Giving - Health Checks - Training and Development Opportunities (inc Apprenticeships in England). Job Ref: 1G4S (G628) Our client are a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. They prioritise accessibility, support, and opportunity for all employees. Join their diverse and empowering team today! About Staffline Staffline is the UK's leading provider of flexible, temporary and permanent workforce solutions, enabling over 28,000 people into good work every day. We operate at more than 350 customer sites across England, Scotland and Wales. Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline. TPBN1_UKTJ

We are looking for a Catering Assistant to join our team at the Oxford Clinic based at Littlemore Hospital which has a fresh cook kitchen serving patients and staff. The Oxford Clinic is a medium secure male unit with up to 42 inpatients across three wards including acute, rehab and specialist wards with individuals detained under the Mental Health Act and/or the criminal justice system. We're looking for team players who are flexible and reliable, with good interpersonal and communication skills. The part-time role available: 9am to 1pm Monday to Friday. You'll be a key part of improving our patient experience by working as part of the catering team, assisting in all aspects of food preparation and production. Duties include washing up and cleaning, front of house duties, and serving food to service users. If you have experience in delivering high-quality service and would like to make an difference to mental health care in the NHS, we would love to hear from you! We can provide training required for all aspects of this role so please do consider applying, even if you don't have a lot of experience in this area. Main duties of the job • To ensure that all food is presented to patients in a professional manner in compliance with statutory guidelines and regulatory requirements., • Ensuring that all produce used is of the highest quality., • To assist with the preparation of menu items as required., • To ensure the highest standards of cleanliness are maintained in the catering department in line with current legislation., • To prevent wastage and damage to food and equipment within the catering department. Please refer to the job description attached for a comprehensive list of duties. Working for our organisation Oxford Health is a great place to work and to be able to showcase the best of yourself when making an application please read the “candidate guide to making an application” and ensure your supporting statement is tailored to the role you are applying for and addresses any essential criteria. As a Trust we provide physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and Northeast Somerset. Our services are delivered at community bases, hospitals, clinics and people’s homes, delivering care as close to home as possible. Our vision is that no matter who you are or where you are, you will tell us that you receive: “Outstanding care delivered by an outstanding team” Our values are: “Caring, safe and excellent” We offer a wide range of benefits designed to support your career and wellbeing. These include: • Excellent opportunities for career progression • Access to tailored individual and Trust wide learning and development • 27 days annual leave, plus bank holidays, rising to 33 days with continuous service • NHS Discount across a wide range of shops, restaurants and retailers • Competitive pension scheme • Lease car scheme • Cycle to work scheme • Employee Assistance Programme • Mental Health First Aiders • Staff accommodation (please note waiting lists apply) • Staff networking and support groups hosted by our Equality, Diversity & Inclusion team Detailed job description and main responsibilities We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the “supporting statement” element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application. The essential and desirable criteria will be used to shortlist for interview and you should ensure that you refer to these within your application to increase your chances of being selected for interview. Essential criteria • Some knowledge of working in catering industry, • Basic catering skills, • Good communication skills, • Ability to communicate sensitively with people who have mental health concerns, • An understanding of the principles of delivering quality customer service, • Flexible Desirable criteria • To demonstrate an interest in learning /further training

I am recruiting for a niche position that you may be very interested in. I am looking for the following: * Adults Social Care Team - Specialist Customer Service Officer - Locum position - LONG TERM CONTRACT * HYBRID Working (You will need to attend the centre in Oxford on Tuesday/ Wednesday - the rest working from home) * You will be given a phone and laptop to complete work * £20 per hour - Monday - Friday 9am - 5pm * This will be a 3 - 6 month contract * You Will not need a DBS for this role - So quick interview and start This role will be dealing with a high level of referrals daily, asking probing questions to service users who have made a referral to the council, and identifying any risk, and where the council can help. Using common sense and elaborating with the service user to give you enough details for you to type up a detailed report. Then allocating the report to your team leaders. You will also need to listen very clearly to identify any risk of complex safeguarding issues. The role we are looking for you to fulfil is someone who can: * Attend the Oxford office once a week * Use MS Office including Teams - proficient with a laptop and confident to use associated systems, including a telephony system. * Demonstrate excellent verbal, written communication skills with customers, stakeholders, and their peers/Team Leaders * Work in a fast-paced contact centre * Make decisions and learn quickly * Have an awareness of Social Care & Safeguarding If you know of anyone else that would be interested then please send them this email and ask them to send their CV to me ASAP. After 8 weeks of them working, you will earn a referral bonus of £250

Job Purpose: At Lucy Properties we pride ourselves on maintaining high standards across our 360 rental properties in the Oxford area. We are seeking a proactive and experienced Maintenance Assistant to join our professional and friendly maintenance team based in Jericho. This role offers the opportunity to work across a wide variety of tasks in a well-organised and respectful workplace, where quality, safety and teamwork are key. Business Overview: At Lucy Real Estate, comprised of Lucy Properties and Lucy Developments, our mission is to provide high-quality homes and outstanding support to our tenants and buyers alike. Lucy Properties is a trusted letting and management business that owns, lets and manages a portfolio of 360 residential properties, home to over 850 tenants in Oxford. Our dedicated in-house property and maintenance team ensures responsive, professional service, with tenant satisfaction as our top priority. Lucy Developments specialize in the creation of high-end, sustainable homes for sale. Focused on prime locations within a 90-minute commute from Oxford, we are committed to thoughtful design, environmental responsibility, and long-term value. Job Context: As a Maintenance Assistant, you will play a key role in ensuring our properties are safe, well maintained and presented to a high standard. You will carry out general maintenance duties including carpentry, decorating, plumbing, general cleaning and landscaping, working both independently and as part of the wider maintenance team. You will conduct regular inspections to quickly identify and address maintenance needs, assist with event setups as required and ensure ongoing compliance with health and safety regulations. Job Dimensions: - This is a full-time client facing role working 37hours per week Monday to Friday. - The successful candidate will be expected take part in the on-call emergency rota - The role will report directly to the Maintenance Manager. Key Accountabilities: - Carry out scheduled and ad-hoc property repairs and maintenance to a high standard. - Conduct preventative maintenance and identify areas requiring upgrades or replacements - Provide clear advice and support to tenants on maintenance matters - Undertake a variety of repair and maintenance tasks including:Carpentry, General building work, Basic Plumbing, Painting and decorating, Brickwork and plastering, Roofing and guttering. - Furniture removal and waste disposal (using company van) - Conduct regular property inspections to identify potential issues - Ensure compliance with all health and safety regulations - Participate in the emergency on-call rota as required - Undertake any other duties as required to support continuous service improvement Qualifications: Minimum Qualifications, Knowledge, and Experience • Experience in property maintenance or a related trade - Working knowledge of carpentry, plumbing, painting and general repairs - Ability to troubleshoot and resolve minor electrical, plumbing and structural issues - Competency in using hand tools and maintenance equipment - Strong communication skills and a customer focused approach - Full UK driving licence (clean) Behavioural Competencies: - Positive and confident approach to tasks - Reliable, self-motivated, and well organised - Excellent time management and problem-solving skills - Able to work independently and collaboratively as part of a team - Professional appearance and conduct - Demonstrates strong attention to detail - Takes pride in delivering high-quality work #LI-ONSITE #CVLAbout Us: Lucy Properties is a property owner and lettings & management business within Oxfordshire. With an increasing focus on sustainable living, we invest in and manage over 500 lettable units with over 650 tenants. One of Oxford's largest private landlords, our properties - including residential units, offices, car parks and agricultural land - are managed and maintained in-house, providing an extremely high-quality service to residential and commercial tenants alike

PART TIME EVENING AND WEEKEND WORKING HOURS - £24,500, plus bonus, pro-rata As a guide, around 4.00pm to 8.00pm would work, any days Monday to Friday. Saturdays we operate 9.00am to 5.30pm and Sundays 10.00am to 3.00pm. Get in touch, we are open, see if we can accommodate what works for you. It could be to work around school hours, you may be a student, or you could even just be looking to bolster your income. We will provide an opportunity with training and development where you will learn a first-class customer service approach via the phone, email, or even social media. A role where you will benefit from the camaraderie of a large team and support of new friends. We are keen to talk with people who bring a customer-focused approach – previous office or contact centre experience is not essential however you will be comfortable and confident communicating with people via the phone and email. Note; this is an office-based role, based in our Head Office, Abingdon, Oxon (Sundays are work from home). Apply now to have a chat. Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city. Staff rewards, benefits and opportunities We foster a collaborative, engaging culture that empowers staff to grow and maximise their skills. We want to challenge our people in a fair environment where hard work is rewarded and a path for progression is open to all. Generous employer pension; up to 8% matched contribution Income protection & life assurance 25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days! Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice Unlimited access to online training and development content via our Learning Management System Long service benefits and monthly employee recognition Enhanced maternity and paternity provisions Flexible working environment Health & Wellbeing initiatives and company funded social events Our approach is to work guided by our mission, vision and values. Our Mission - Empowering communities with brilliant broadband Our Vision - Connected Communities Our Values - Own it, Find the Right Way, Work Together, Win Together

Customer Service Advisor / Customer Support Agent An exciting opportunity for a Customer Service Advisor / Customer Support Agent to deliver high-quality customer service and technical support within a hybrid contact centre, providing professional, empathetic and solution-focused support to customers. If you’ve also worked in the following roles, we’d also like to hear from you: Customer Service Representative, Contact Centre Agent, Technical Support Advisor, Call Centre Agent SALARY: £25,235 per annum + Benefits LOCATION: Hybrid Working from Home and 2 Days per Week from the office in Thame, Oxfordshire JOB TYPE: Full-Time, Permanent WORKING HOURS: 37.5 Hours per Week, Monday to Sunday. Rotating shifts between 8am and 6pm with rotational weekends (days in lieu provided) JOB OVERVIEW We have a fantastic new job opportunity for a Customer Service Advisor / Customer Support Agent to join a supportive and inclusive customer service team within a fast-paced environment. As a Customer Service Advisor / Customer Support Agent you will act as the first point of contact for customers, handling enquiries via phone and digital channels while delivering excellent customer service and resolving technical issues remotely. In this role, the Customer Service Advisor / Customer Support Agent will work closely with engineering teams to develop technical knowledge, gain accreditation and build a strong understanding of equipment, processes and operational environments. ABOUT THE COMPANY The company is a global leader in customer service, sales, and technical support solutions. With a presence in over 30 countries, they provide multilingual support tailored to diverse markets and as a business the company celebrate diversity and foster an inclusive workplace where you can be your authentic self. They’re People People The company understands what makes people tick. They also know that talented people, expertly trained and happy at work, do brilliant work for their clients every day. APPLY TODAY Ready to make your next career move? Apply Today for our recruitment team to review. DUTIES Your duties as the Customer Service Advisor / Customer Support Agent include: • Customer Enquiry Handling: Managing inbound customer enquiries with professionalism, empathy and efficiency, • Technical Troubleshooting: Diagnosing and resolving technical faults remotely via phone and email, • Customer Service Delivery: Providing a high standard of customer care and exceeding service expectations, • Accreditation Participation: Completing product and technical accreditation programmes, • Engineering Collaboration: Working closely with engineers to enhance technical understanding and knowledge, • Training Engagement: Participating in internal and external training to develop skills and expertise, • Accurate Record Keeping: Logging customer interactions, actions and resolutions correctly, • Continuous Improvement: Staying up to date with industry developments, systems and best practices CANDIDATE REQUIREMENTS ESSENTIAL • Fluency in written and spoken English, • Previous experience in a customer service, customer support or contact centre role, • Strong communication skills across phone and digital channels, • A customer-focused approach with a passion for problem solving, • Good organisational skills and attention to detail, • Basic computer literacy including Microsoft Office, • Ability to work collaboratively as part of a team DESIRABLE • Experience in troubleshooting, • Previous bar or hospitality experience BENEFITS • Performance bonus of up to £1,000 per year, • Paid bank holidays plus one additional day in lieu, • Hybrid working model with office-based training, • Ongoing training and development opportunities, • Company pension scheme, • Wellbeing support and confidential counselling services, • LinkedIn Learning access and professional certifications, • Employee referral scheme HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14635 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Oxfordshire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online | AWD-IN-SPJ

Berry Recruitment are NOW hiring for a committed and experienced Senior Customer Relationship Associate to work for a professional and friendly business based in Milton Park. The Benefits on offer Role: Senior Customer Relationship Associate - Hybrid Working. Location: Milton Park, Oxfordshire Hours - Monday - Friday, 09.00am - 17.30pm. Salary: £35,000 Per Annum Benefits: Generous company pension (up to 10.5% matched on a sliding scale) Hybrid working - Full time approximately 2 days working in the office and 3 days working from home. Days may be changeable, so flexibility is required. Company shares Health cash plan (Medicash) Eyecare scheme (with Specsavers) Corporate life insurance 25 days holiday Your birthday off (after 1 year of service) 3 days holiday purchase As a Senior Customer Service Advisor as responsibilities will be: Communication with customers via email and telephone. Process and follow up customer orders and quotes to achieve KPI results. Resolving customer queries and complaints. Working with other departments such as sales, production and logistics to address customer needs and ensure smooth cross-departmental operations. Generate and review reports. Consistently searching for innovative ideas for improvement to processes. Regular feedback to the manager so that she is aware of any performance issues. Assist the Manager with monitoring performance ensuring the team meets KPI's and delivers exceptional customer service. Provide frontline support to customers, processing customer orders and quotes, addressing inquiries, resolving issues and ensuring customer satisfaction. Act as the escalation point for more complex or unresolved customer queries. Ensure smooth day-to-day operations of the customer relationship team, overseeing scheduling, workflow management and ensuring efficient use of resources. Work alongside the manager to monitor workload, team performance and compliance with KPI's, offering guidance to ensure high standards of service Assist with onboarding and training new team members and provide feedback to the existing team to improve service, quality and efficiency. Take on managerial responsibilities in the absence of the manager, including motivating the team, setting team goals, and making staffing decisions. Identify areas where processes or policies can be enhanced and work towards implementing improvements for both team efficiency and customer satisfaction. Create and maintain written procedures in line with our processes. Work alongside the manager to provide motivation to the team, promoting a positive customer-focused environment. You will: Assist the Manager with monitoring performance ensuring the team meets KPI's and delivers exceptional customer service. Provide frontline support to customers, processing customer orders and quotes, addressing inquiries, resolving issues and ensuring customer satisfaction. Act as the escalation point for more complex or unresolved customer queries. Ensure smooth day-to-day operations of the customer relationship team, overseeing scheduling, workflow management and ensuring efficient use of resources. Work alongside the manager to monitor workload, team performance and compliance with KPI's, offering guidance to ensure high standards of service Assist with onboarding and training new team members and provide feedback to the existing team to improve service, quality and efficiency. Take on managerial responsibilities in the absence of the manager, including motivating the team, setting team goals, and making staffing decisions. Identify areas where processes or policies can be enhanced and work towards implementing improvements for both team efficiency and customer satisfaction. Create and maintain written procedures in line with our processes. About You: A proven track record in a senior customer facing team role, with experience in management cover conditions. Strong communication, leadership, and problem-solving skills Ability to manage and motivate a team in a fast-paced environment Excellent customer handling skills, with the ability to resolve complex issues efficiently and professionally. Knowledge of customer relationship processes (including KPI's and performance metrics) Strong organisational and time-management skills. Ability to step into managerial duties and handle team and operational responsibilities. Familiarity with CRM systems, Microsoft packages and ERP is preferred. No candidate will meet every single desired qualification we have listed. If your experience looks a little different but you think you can bring value to the role, we'd love to learn more about you!" Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job

We are looking for a hands-on people leader, and are genuinely open in terms of your background! We have been supplying complete systems and component parts to dealers and installers across the UK for over 3 decades. Based in the home counties, you will thrive on developing relationships with customers but also improving and mentoring your staff. BASIC SALARY: £80,000 - £100,000 BENEFITS: · Bonus · Car or Car Allowance · Pension · Private Healthcare including Dental and Optical · Life assurance · 25 days holiday LOCATION: An office-based leadership role. With occasional international travel, you could be based anywhere within 75 minutes of our office in Berkshire. As the head of the UK business, you will report directly to the Group. You will be taking on a stable, profitable business with established team members and plenty of industry experience. You'll be heavily involved in the next phase of growth in a mature UK market and will have the benefit of a strong handover from the current General Manager. JOB DESCRIPTION: General Manager - Water Softeners, Water Treatment, Water As our General Manager, you will lead and develop the UK team to achieve realistic revenue and profit targets set by the wider group. This will also be a business generation and customer facing role, so you will want to keep that customer engagement and enjoy the sales cycle. You will have the autonomy to set sales objectives and strategies and help motivate the sales team how you see fit. In addition to this you will: · Oversee all leadership elements for the business (Full P&L circa £10m t/o) including, Coaching & Motivating. · Working with and developing the team of direct reports as well as overseeing the development of all indirect reports. There is a good mix of experience levels and longevity in our business, however, they do need challenging, mentoring, and supporting. · Carry out regular market analysis to ensure we are aware of our competition and economic indicators that may impact our business. · Help us drive into new market focus areas and ensure we maximise growth opportunities. · Demonstrate operational excellence manage inventory, logistics and assembly teams PERSON SPECIFICATION: General Manager - Water Softeners, Water Treatment, Water Ultimately, as our General Manager, you'll be a commercially minded business leader (lead-by-example), someone who can clearly demonstrate how you have developed and grown sales in an SME environment, but also how you have influenced and progressed individuals. You will be an expert in client management and in using your position to network senior industry professionals to generate new business. You will ideally have: · Have varied industry exposure with a keen focus on a technical product/service/solution. The person is more important than the experience so the aptitude and interest to learn will trump the industry specificity. · You'll have the gravitas and presence to drive a sales strategy where you are the face of the business. · Experience managing a multi-million-pound P&L · Genuine enthusiasm for the SME environment, this is a role that requires a hands-on candidate who enjoys the "many hats" elements of SME business. THE GROUP: As part of an international group, we are active in a variety of industry and have more than 50 entities across 15 countries. We operate globally but are locally anchored. Each company has its own identity but is part of that bigger picture. We owe our success to a heightened level of cooperation with our customers, our search for sustainable solutions and continuous improvement and the recruitment of talented employees. We value talent, clear communication, an open culture and above all authenticity: that is what makes us an attractive employer and partner. All applicants will be required to sign an NDA prior to progressing. INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: MT18464, Wallace Hind Selection