Customer service manager jobs in Brierley Hill - Page 2Create job alerts

Job Title: Area Sales Manager Location: West Midlands & Wales Salary: £40,000 - £45,000 Basic, Uncapped Commission (OTE c£75k), Company Car, Phone, Laptop, Company Pension Scheme, Incentivising Holiday Allowance, Death in Service Benefit, Full Product Training. We are looking for a driven, relationship-focused sales professional for our Area Sales Manager opening. This is a chance to be part of a respected, forward-thinking construction machinery dealership with a strong reputation, loyal customer base, and ambitious growth plans. They offer a collaborative, down-to-earth team culture, alongside long-term customer relationships. Within the role of Area Sales Manager, you will promote both new & used machinery sales across West Midlands & Wales. Responsibilities of the Role: Managing and growing sales of new and used construction machinery Developing long-term relationships with contractors, construction hire businesses, and end users Identifying new opportunities and converting leads into profitable business Preparing quotations, negotiating deals, and closing sales Working closely with service and parts teams to ensure an exceptional customer experience Keeping up to date with market trends, competitors, and product developments Requirements of Role: Proven experience in field sales (construction plant, powered access, agricultural, material handling, forklift truck, or capital equipment) Strong territory planning skills, with the willingness to travel Must be a team player Hold a UK driving licence If you want to sell products you can be proud of, work with customers who value your expertise, and join a dealership that genuinely backs its team, we’d love to hear from you. Please contact Zoe Mansfield at Elite Consultancy on (phone number removed) or (url removed)

Job Title: Personal Banker Location: Wolverhampton (Fully Office Based) Salary: 27,500 per annum Contract: 6 month FTC - potential to turn permanent About the Role We are seeking a motivated and customer-focused Personal Banker to join our London branch. This role is central to delivering exceptional service to our existing clients, developing new client relationships, and supporting the branch in achieving its sales objectives. As a Personal Banker, you will be the first point of contact for customers - providing financial guidance, handling transactions, and promoting our products and services. Your ability to build trust, maintain professionalism, and go the extra mile will make you a valued member of our team. Key Responsibilities Proactively identify and pursue sales opportunities through referrals, networks, and events. Deliver outstanding customer service via phone, email, and face-to-face interactions. Handle customer queries and complaints promptly and professionally. Promote and cross-sell banking products and services to meet customer needs. Support business development initiatives, including attending events and networking activities. Process new account applications, service requests, and AML checks. Operate cash services, maintain accurate registers, and process remittances. Provide cover for colleagues when required and undertake delegated responsibilities from senior management. Skills & Competencies Strong networking and sales skills. Excellent interpersonal and communication skills (both written and verbal). Ability to establish credibility and rapport quickly. Comfortable discussing financial needs and tailoring solutions for customers. Previous retail sales or banking experience preferred. Results-driven with a proactive, self-motivated approach. Retail sales experience Reporting Line Reports directly to the Area Branch Manager and works closely with the Business Development Manager and Head of Sales. Why Join Us? This is a fantastic opportunity to join a reputable banking institution where you'll be supported to develop your career, build lasting client relationships, and make a positive impact on our customers' financial journeys. TPBN1_UKTJ

Hiring: Regional Transport Manager We're recruiting a Senior Transport Manager to lead transport operations across a multi‑site Midlands network. This is a senior leadership role with full accountability for operational performance, safety, people development, and financial delivery within a complex, multi‑customer transport environment. Key responsibilities include: Operational Leadership & Safety Lead day‑to‑day transport operations across multiple sites, ensuring high service levels and customer satisfaction Drive full compliance with all transport legislation, operator licence conditions, and health & safety requirements Investigate accidents, incidents, and near misses, identifying root causes and implementing preventative actions Promote a strong, visible culture of safety excellence and accountability at all depot levels Work cross‑functionally with operations, planning, and H&S teams to resolve issues and improve performancePeople Leadership & Engagement Provide strong, visible leadership to managers, supervisors, and drivers, role‑modelling company values Own recruitment, retention, performance management, and succession planning across the transport function Implement training and development programmes to build capability at all levels Lead engagement initiatives to foster a positive, high‑performing and inclusive working environmentFinancial & Commercial Management Full ownership of the transport P&L, driving profitability and financial accountability through teams Prepare and manage budgets, forecasts, and performance reviews Identify cost‑saving, efficiency, and revenue‑enhancement opportunities across the network Partner with finance and commercial teams to support pricing, contract performance, and continuous improvementExperience & Skills Required Proven senior transport management experience in a large, site‑based, multi‑customer operation Strong track record of managing P&L and delivering financial and operational improvement National CPC holder Confident stakeholder manager with strong decision‑making capability Experience using Transport Management Systems and related planning, maintenance, and tachograph systems A continuous improvement mindset with evidence of delivering process and procedural enhancements Midlands‑based role with regular travel to regional sites If this role is of interest to you - or someone in your network - feel free to message me directly. At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data

AREA SALES MANAGER – MIDLANDS Location: Midlands Region Job Type: Full Time, Permanent OVERVIEW An excellent opportunity has arisen for an experienced Area Sales Manager to join a well-established manufacturer within the fenestration industry. Covering the Midlands region, the successful candidate will be responsible for developing and managing relationships with trade showroom customers, driving sales growth, and increasing market share across a high-quality heritage window and door product range. This role would suit a driven and commercially focused sales professional with experience selling windows, doors, or fenestration products into the trade sector. KEY RESPONSIBILITIES • Manage and develop an existing portfolio of trade showroom accounts across the Midlands region • Identify and secure new business opportunities within the trade and installer market • Promote heritage-style window and door solutions to trade customers • Build strong relationships with showroom owners, installers, and decision makers • Conduct regular customer visits to maintain account activity and maximise sales opportunities • Provide product guidance, technical support, and commercial advice to customers • Work closely with internal departments including estimating, customer service, and operations • Monitor market activity, competitor products, and pricing trends • Deliver sales presentations and product demonstrations where required • Achieve and exceed sales targets and KPIs • Maintain accurate CRM records and sales reporting REQUIREMENTS • Previous experience within an Area Sales Manager, Business Development Manager, or Regional Sales role • Strong knowledge of the window, door, or fenestration industry • Experience selling into trade showrooms, installers, or fabricators • Understanding of heritage window and door products would be advantageous • Excellent communication and relationship-building skills • Commercially aware with strong negotiation skills • Self-motivated and able to manage a regional territory independently • Full UK driving licence PACKAGE • Competitive basic salary • Bonus structure • Company car or car allowance • Pension scheme • Holiday entitlement • Career progression opportunities within a growing business

As one of the fastest‑growing building societies in the UK - with a proud heritage and bold ambitions for the future - it's easy to see why we stand out. Everything we do is driven by our desire to Help People Live Better Lives: supporting our members, strengthening our communities, and acting with integrity at every step. To support our growth, we're looking for someone to join our Product and Marketing team to lead and protect the Society's brand, crafting compelling stories and deliver consistent, customer-focused communications across all channels. You will drive awareness, engagement and loyalty by managing multiple communication channels building the Society's reputation and member and intermediary relationships. This is a role with variety, visibility and impact - giving you the chance to influence how we do business in a supportive, purpose‑driven organisation. Main responsibilities include: Shaping and championing the building society's brand narrative, ensuring it resonates across customer and community touchpoints. Lead the planning, development and execution of all operational customer-facing communications across print, digital, email, branch materials and member updates. Support our growth strategy with campaigns and marketing activity that drive product uptake and aid both our branch expansion and mortgage diversification strategy. Working with data teams to understand key customer insights, behaviours and needs to enhance personalised communication strategies. Working with our product and customer teams to create timely, relevant and engaging content for key customer segments driving customer acquisition. Managing the PR strategy and press office activity, building relationships with local, regional and trade media. Leading the social media strategy, managing day to day publishing, community engagement and channel growth. Collaborating with product, digital, retail, distribution, customer service and HR teams to ensure communications are consistent and aligned to business priorities. Building and delivering targeted brand campaigns that increase awareness, consideration and trust within our expanding regional footprint. Tracking competitor activity and evolving customer trends to refine brand strategy and messaging. Owning the member and intermediary engagement strategy, including content planning, key messaging and multichannel delivery. Driving continuous improvement of UX, navigation, accessibility and SEO performance of our website.What we're looking for 5 years' experience within a Marketing Manager role or equivalent. A passion for marketing and an understanding of how to build brands for long term sustainable growth Excellent communication skills with experience of engaging across all levels of the business Strong organisation and planning skills; you'll need to love spinning lots of plates The ability to see the bigger picture and take a proactive approach in supporting teams Financial Services experience will be advantageous but not essential to this role A Certificate or Diploma in Professional Marketing would be desirable Not afraid to challenge the status quo - we have an unwavering belief in pushing the boundaries at the Dudley.Why join us? This is a brilliant opportunity for someone who's ready to take a step forward in their career. You'll join a supportive team, get exposure to different parts of the business, and play a part in driving meaningful change. If you're ambitious, values‑driven, and excited to grow - we'd love to hear from you. What you'll get in return: Salary of up to £50,000 per annum (depending on skills and experience) Intelligent working - split your time between home and our Brierley Hill office; 30 days' holiday + bank holidays + "Moments that Matter" days (birthdays, weddings, getting your house keys, welcoming a grandchild - the moments that count) Up to 8% pension contribution Life assurance at 4× salary Full Private Medical Insurance for you and your family A healthcare plan for everyday essentials like dental and optical Access to our Salary Sacrifice schemes: Cycle to Work and Electric Car schemesDiversity, Equality and Inclusion We're building a culture where everyone feels respected, supported and valued. Diversity isn't a tick‑box for us - it's a strength we actively champion. Whoever you are, and whatever makes you you, you'll be welcomed here and encouraged to thrive. And there's more… We're a Certified B Corp and officially a Great Place to Work in the UK - and for good reason. Head over to our careers page to discover what life is like at The Dudley: who we are, what drives us, and why joining us could be the best move you make next

Service Engineer £30,000 to £45,000 + overtime pay + company credit card + pool vehicle Have you ever loved a challenge so much that you can't put it down until you've solved it? That's the life of a Service Engineer here. One day you could be in Spain fixing a breakdown, the next you're back at base in the UK talking a customer through fault finding over Teams. Sometimes you'll be face-to-face, other times you'll be guiding someone whose first language isn't English through a tricky issue... no two days are ever the same, and you are working for a company where the applications can be used in a huge variety of industries. This isn't about routine maintenance alone, as a Service Engineer you'll be stripping machines down, working through electrical drawings like a maze, finding the problem at its core, and putting everything back together again. You'll train customers, install kit, demonstrate at events, and make sure downtime is kept to a minimum. What makes it work? The team...There are three of you plus your manager, and the culture is all about mucking in together. Yes, you'll travel, but the load is shared, and family comes first, if you're away one week, the next could be spent closer to home troubleshooting or training. You'll have everything you need, a company credit card so you're never out of pocket, pool cars with mileage covered if you use your own, and all the tools, laptop and tablet provided, and if you're ever needed on a weekend, you'll get your day rate plus an extra £100 on top. To thrive here as a Service Engineer, you'll need to: Be confident fault finding with electrical equipment See electrical drawings as a puzzle to be solved, not a headache Enjoy pulling something apart, finding the fault, and putting it back together Be adaptable enough to work abroad or in the UK, sometimes at short notice Have a driving licence, passport, and a genuine love of solving problems The salary on offer here is between 30,000 - 45,000 and that all depends on what experience you are bringing to the table. There are so many benefits to working here, too many to list them all. But they include 25.5 days holiday plus bank holidays, health cover, pension, death in service, proper training and even peer-to-peer recognition schemes. And if you're looking for progression, the door is open, whether that means moving into management one day or simply becoming the best Service Engineer you can be, the support is there for both. You might have been a Maintenance Engineer, Service Engineer elsewhere, or even ex-military. What matters is your ability to troubleshoot, use initiative, and keep customers moving. This Service Engineer role is one where variety really is the norm... one week could be overseas, the next could be on the phone helping someone get back up and running. If you're someone who gets a buzz from solving problems and wants to be part of a team that has each other's backs, this one is for you. This role is exclusive to Marshall Harmony. You won't be contacted by any third parties. If you'd like more info or want to talk it through, just drop us a message, or send your CV to the email above. By submitting my CV, I acknowledge and accept that Marshall Harmony will collect and process my personal information for recruitment purposes and will retain it for a minimum of 24 months in accordance with their Privacy Policy and T&Cs , available at: (url removed)/ | (url removed)/terms-conditions/ Before this retention period expires, Marshall Harmony will contact me to ask whether I wish my data to remain on file within their talent pool

Are you ready to take your career to the next level? This exciting opportunity as a National Business Development Manager (Key accounts) offers a unique chance to drive commercial success while building lasting relationships in a dynamic and rewarding environment. With a focus on national accounts across merchants, retail, and buying groups, this company is looking for a relationship-focused professional who thrives on delivering growth and innovation. Our clients are merchants that use plumbing and heating products. If you're passionate about strategy, collaboration, and results, this role is the perfect fit for you. What You Will Do: • Develop and grow national customer accounts by identifying opportunities and delivering tailored solutions., • Build and execute strategic account plans for all key customers to ensure long-term partnerships., • Drive sales growth through strong relationship management and consistent service delivery., • Introduce new product developments and expand product ranges within accounts., • Collaborate with internal teams across Sales, Marketing, Commercial, Finance, and Operations for seamless customer experiences., • Negotiate and secure Annual Trading Agreements while producing regular reports on pipeline, forecasts, and revenue performance. What You Will Bring: • Proven track record in a strategic sales or business development role, ideally within manufacturing or consumables., • Strong understanding of routes to market, including merchants, retail, and contract sales., • Exceptional communication skills with the ability to influence stakeholders at all levels., • Commercially astute with strong planning, organisational, and problem-solving skills., • Self-motivation and the ability to work autonomously while managing a national territory. This company is built on values of teamwork, partnership, and family, creating a culture that encourages collaboration and innovation. As a National Key Business Development Manager, you'll play a pivotal role in driving growth and delivering tailored solutions that align with the company's vision and goals. Location: This role is national and customer-facing, requiring regular travel across the UK, including occasional overnight stays. Ideal location would be Oxfordshire, which represents the centre of our client base. Interested?: Don't miss this chance to make a direct impact in a strategic and highly visible role. Apply now to become the National Key Business Development Manager and start shaping your future today! Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included

Account Manager - Plant & Equipment Hire West Midlands | Field-Based An established, Industry leading Plant hire business is looking for a commercially sharp Account Manager to take ownership of a £4m+ portfolio across groundworks, civils, and housebuilding clients. What you’ll be doing: • Owning and growing a £4m revenue portfolio, • Managing key accounts while still hunting (70/30 split), • Building long-term relationships with contractors and developers, • Driving upsell and cross-sell across plant, tool, and equipment hire, • Converting warm leads and winning new business in your patch, • Working closely with ops and depot teams to deliver on service, • Taking full responsibility for margin, retention and growth What they’re looking for: • Proven background in tool, plant, or equipment hire (non-negotiable), • Experience selling into groundworks, civils, or housebuilders, • Comfortable managing large, high-value accounts, • Commercially switched on, understands margin, not just turnover The difference-makers: • Intelligent, quick to pick things up, and commercially aware, • Tenacious, doesn’t back off when it gets tough, • Fearless in front of customers and decision-makers, • Self-driven, doesn’t need chasing or hand-holding, • Likeable, someone people want to do business with What’s in it for you: • A strong, established customer base with real spend, • Autonomy to run your territory properly, • Clear headroom to grow accounts and earnings, • Backing from a well-run, well-resourced operation, • Competitive salary + bonus + company vehicle If you want ownership, freedom, and the chance to make a visible commercial impact this is that role

One of the leading industrial door manufacturers has an exciting new opportunity for a Business Development Manager to join the business. They are offering an impressive salary package of £45-50k basic with a £780 monthly car allowance and additional bonus. The candidate's location will ideally be Midlands-based, as this role will cover the Midlands area. In this role, you will work closely with the UK Service Sales Manager and internal sales team to drive profitable growth of the service portfolio, aligning with company targets and objectives across your designated region. Key responsibilities of the Business Development Manager. Maintaining and renewing profitable service contracts, while supporting the Service Coordinator in delivering excellent customer outcomes. Identifying and securing new business opportunities, winning profitable service contracts from target customers within your territory. Promoting and selling the full range of service offerings to both existing and prospective clients. Conducting regular field-based sales activity, including weekly customer meetings to demonstrate value-such as cost savings, reduced downtime, and long-term contract benefits-while achieving a conversion rate of over 60% from new installations to service agreements. Accurately maintaining CRM records and collaborating closely with Key Account Managers and Service Engineers to ensure a seamless customer experience. Contributing to joint projects with colleagues and providing reliable sales forecasts to the UK Service Sales Manager. Requirements of the Business Development Manager: Proven experience in field-based sales, ideally selling service solutions (industry experience is advantageous). Strong track record in customer account management, with a focus on building and maintaining long-term relationships. Experience using Microsoft Dynamics or a similar CRM system. Full, valid UK driving licence. Confident IT user, with advanced proficiency in Microsoft Office applications. In return the successful Business Development Manager will receive Salary of £45k-£50k Additional bonus between 15-24% (dependent on performance) £780 car allowance Healthcare plan Company Sick Pay Scheme Company Pension Scheme Recognition and Well-being Scheme Discount Portal 25 Days holiday + Bank Holiday (Holiday Flex Scheme) Ongoing training and development (On-Line Learning, Management Training or enhancing skills) As an employer they empower their employees to build their career around their own aspirations and ambitions, where they support them with regular training and development. If you would like to be a part of this incredible organisation, then simply click on the link below to apply

Operations Manager Location: West Midlands Salary: Up to £70,000 plus benefits Ref: 83969 Lead Operational Excellence in a High Performing Industrial Environment An established and market leading industrial services and manufacturing organisation is seeking an experienced Operations Manager to lead a large scale operational site within the West Midlands region. This is a significant leadership opportunity within a fast paced, customer driven environment where operational performance, engineering reliability, health and safety, and continuous improvement are critical to success. The business operates nationally, with a strong reputation for service delivery, innovation, and long term investment across its people and operations. The Opportunity This role is ideally suited to an ambitious operational leader with a background in manufacturing, industrial processing, production, engineering, logistics, or high volume operational environments. You will take full ownership of day to day site operations, leading multidisciplinary teams across production, engineering, compliance, and support functions while driving performance, efficiency, engagement, and operational standards. The organisation is investing heavily in operational improvement and leadership capability, making this an excellent opportunity for an individual seeking long term progression into senior operational or General Management leadership. Key Responsibilities · Lead all operational activity across the site, ensuring high levels of productivity, service, quality, and safety · Drive operational performance through strong leadership, accountability, and engagement across production and engineering teams · Manage operational KPIs, budgets, performance metrics, and cost control initiatives · Lead continuous improvement and LEAN initiatives to improve efficiency, reduce waste, and optimise operational performance · Ensure engineering and maintenance functions support operational reliability and business continuity · Champion a strong health and safety culture across all operational areas · Support, mentor, and develop management teams and operational leaders · Manage change effectively within a fast paced operational environment · Work collaboratively with senior leadership to support long term strategic objectives and operational growth What We're Looking For · Proven leadership experience within manufacturing, production, industrial services, engineering, processing, logistics, or similar operational environments · Strong operational management experience with responsibility for performance, people, and site delivery · Experience leading engineering and production teams within high volume operations · Strong understanding of health and safety legislation and operational compliance · IOSH or NEBOSH qualification highly advantageous · Demonstrated experience driving continuous improvement and operational efficiency · Strong commercial awareness with experience managing budgets, KPIs, and operational targets · Confident communicator with the ability to lead, influence, and develop teams at all levels · Resilient, highly organised, and capable of operating effectively within demanding operational environments What's on Offer · Salary up to £70,000 plus benefits · Significant long term progression opportunities · Highly visible leadership role within a growing national organisation · Stable, well invested operational environment · Supportive leadership culture focused on development and succession planning · Opportunity to make a genuine impact across operational performance and site culture This is an outstanding opportunity for an ambitious operational leader looking to step into a highly influential role within a large scale industrial environment. Barker Ross Group values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business

NEW VACANCY! (PK9249) E-COMMERCE EXECUTIVE WEST MIDLANDS SALARY £PLEASE CONTACT ME FOR DETAILS + 10% Bonus Opportunity + 25 Days Holiday plus Bank Holidays Working Hours: Monday to Friday - 7:30am till 4:30pm Our client is a leading packaging distributor and supplier specialising in industrial and e-commerce transit packaging solutions. The business has evolved into a fully integrated packaging provider serving customers across the UK and Europe. It offers a comprehensive range of products including corrugated boxes, protective packaging, adhesive tapes, pallet wrap, labels, and packaging automation solutions, with a strong emphasis on sustainability through the use of recycled and recyclable materials. They are currently looking for an E-Commerce Executive to support and increase the growth and profitability of the company's e-commerce channel through proactive outbound sales activity, GP management and operational support. You will play a critical role in maximising revenue, reducing margin leaks and improving customer responsiveness while supporting the E-Commerce Account Manager during a period of transition and growth. Key Responsibilities: Deliver a high volume of proactive outbound e-commerce sales activity to existing customers, driving revenue growth, increasing order values & improving conversion rates Identify and act on opportunities to increase gross profit, reduce margin leakage, and optimise pricing and order quantities Manage and support outgoing e-commerce orders, ensuring fast turnaround and an excellent customer experience Support the E-Commerce Account Manager with enquiries, quotations and customer communication, enabling focus on higher-value accounts Analyse e-commerce sales and order data to identify opportunities for growth, profitability and cross-selling Support optimisation of the end-to-end e-commerce customer journey, from enquiry through to post-purchase Maintain e-commerce platforms, ensuring accurate product listings, pricing and inventory visibility Collaborate with Marketing, Purchasing, and Customer Service teams to improve e-commerce performance and customer retention Support the E-Commerce Key Account Manager with day-to-day account activity and customer management Uphold and promote company values at all times Manage resources effectively to ensure daily workloads are completed efficiently Take accountability for achieving assigned targets and KPIs Manage and control team budgets Comply with company policies and processes, while driving improvements where they hinder business success Continuously develop relevant product and market knowledge Lead and drive continuous improvement initiatives across the team and wider business Fully engage with training and apply learning to improve performance Take ownership of personal development through ongoing self-directed learning Manage issues and crises effectively, conducting root cause analysis and implementing preventative solutions

West Bromwich Clearance Store and Surrounding Areas Hours:30 hours per week Closing Date: 22 May 2026 Salary:£19,881 (£24,852 full time equivalent) DBS Check:Basic Looking for a role thats more than just a job? At Birmingham Hospice , every item you sort, every customer you greet, and every hour you work helps fund specialist care for local families when they need it most. As the UK Charity Shop of the Year 2024/25 , our shops are vibrant, welcoming spaces full of purpose - and you could be at the heart of them. We're searching for a Relief Assistant Shop Manager to support our friendly retail teams, primarily at our brand-new West Bromwich shop and occasionally across Birmingham when needed. If youre positive, organised, and enjoy working with people, this could be your perfect next step. Why Youll Love Working With Us Our charity shops arent like ordinary retail - theyre lively community spaces powered by kindness, connection, and creativity. When you join our team, you become part of something truly meaningful. Youll enjoy: A supportive, friendly retail family who value what you bring Opportunities to grow your skills and confidence A generous benefits package , including enhanced annual leave and retail discounts The feel-good factor of knowing your work directly supports local hospice care Why Join Us? At Birmingham Hospice, our charity shops are more than just retail spaces theyre community hubs powered by generosity, kindness, and purpose. Every donated item and every sale helps us provide specialist care to those who need it most. As a Relief Assistant Shop Manager , youll be a key part of this mission, stepping in to support our shops across Birmingham when needed. Whether youre covering holidays or lending a hand during busy periods, your contribution will help keep our shops thriving. What Youll Be Doing: Supporting and stepping in for Shop Managers to keep daily operations running smoothly Welcoming, leading and motivating volunteers Helping maximise sales and donations so our shops thrive and meet our targets Sorting, pricing and displaying pre-loved treasures Delivering outstanding customer service to every donor and shopper No previous charity shop experience? No problem well provide all the training you need. What matters most is your enthusiasm, reliability, and desire to make a difference . What Youll Gain: Generous benefits package including enhanced annual leave and retail discount schemes The chance to develop new skills and grow your confidence The satisfaction of knowing your work directly supports local families A supportive, friendly team that values your contribution Ready to Join a Team That Truly Matters? Join Birmingham Hospice and help us turn second-hand treasures into first-class care. TPBN1_UKCT

Qualified Commercial Heating Service Engineer required to join long established specialist Mechanical Service and Maintenance Contracting Organisation. Joining an experienced team, your role as Commercial Heating Service Engineer would involve carrying out skilled work on commercial heating systems, attending customer sites within the Midlands, undertaking annual servicing, gas safety inspections and fault finding / repair of commercial gas boilers and associated equipment. Successful candidate for the position of Commercial Heating Service Engineer should ideally be commercially qualified, able to work effectively independently, dedicated and flexible in approach. Offered as a permanent contract, the role of Commercial Heating Service Engineer provides competitive salary range dependent upon experience and immediate start available. Commercial Heating Service Engineer duties and responsibilities include: • Servicing, inspections, diagnosing problems/faults/leaks, testing, repair and maintenance of commercial heating systems. This includes boilers, water heaters, pumps and associated equipment, • Attendance to fault finding of gas appliances and systems, • Identify hazards, defects and the need for replacement, adjustment or repair, • Carry out planned tasks in accordance with contract/agreed requirements on services and associated systems, • Carry out tasks within agreed time limits, • Ensure compliance to agreed codes, legislation, and procedures including health and safety, • Maintain accurate records/documentation associated with your work, • Immediately report problems/failures that may impact on the organisation and/or its clients/customers to Line manager, • Meet your targets and contribute to those of the team as a whole, • Contribute towards the smooth running of the team, • Adhere to all organisation policies and procedures Skills/Qualifications required by Commercial Heating Service Engineer: • Commercial Gas qualifications (essential), • Experience of controls and electrics (desirable), • Must have a full driving licence (maximum of 6 points), • Must be pro-active and able to work under own initiative, • Must be prepared to take part in the company call out rota, • Reliable, dedicated and possess high attention to detail Location: Oldbury, West Midlands Hours: Mon to Thurs 8 am – 4.30 pm, Fri 8 am – 4 pm (39.5 hours per week) Salary: £35,000 p.a. to £47,000 p.a. dependent upon experience Benefits: • Overtime payable at premium rates (time and a half / double time), • Company vehicle which may be used for private use, • Additional payment for being on call, with attendances at premium overtime rates, • £45 Monthly attendance bonus for no unauthorised absence, • Enhanced Holiday entitlement after 3 years’ service If you have the skills and experience to fulfil the role of Commercial Heating Service Engineer, please APPLY TODAY

Job Title: Training Planner Are you a detail-oriented, organized individual with a passion for training and development? Do you thrive in a fast-paced environment where you can make a real impact? If so, we have the perfect opportunity for you! Our client is seeking a motivated Training Planner to join their dynamic team and help shape the future of training programs. Pay rate: 21.40 per hour PAYE Duration: 6 months Location: Tipton Working Pattern: Hybrid 3 days per week, Mon - Fri 9am - 5pm or 8am -4pm Start Date: ASAP About the Role: As a Training Planner, you will work closely with a team of dedicated professionals and report directly to the Technical Training Planning Manager. This role is all about ensuring that training programs run smoothly, efficiently, and effectively. Your responsibilities will be diverse, and your contributions will be vital to the success of the organization. Key Responsibilities: Collaborate with a team of Training Planners and various stakeholders to meet training demands. Accurately deliver KPIs and performance targets while adhering to deadlines. Manage internal and external course bookings, including:- Scheduling and updating Training Programmes with course dates. - Coordinating with internal trainers and booking external training providers. - Booking training rooms to ensure optimal learning environments. - Creating and issuing course joining instructions for participants. Maintain and update the Learning Management System with precision. Utilize financial systems to process and track supplier payments, ensuring meticulous record-keeping. Provide reception support during peak times, showcasing your excellent customer service skills. Communicate effectively across various mediums to deliver top-notch customer service.Candidate Requirements: We are looking for someone who is: Committed to providing exceptional customer service and can effectively communicate with colleagues and clients alike. A team player who can also work independently and is self-motivated. Proficient in Microsoft Word, Excel, and Outlook with a keen eye for detail. Flexible and willing to adapt to assist the Technical Training Planning Manager and team with various training activities.Why Join Our Team? Impactful Role: Be a key player in enhancing training programs that foster employee development. Dynamic Environment: Work in a fast-paced setting where no two days are the same. Growth Opportunities: Develop your skills and advance your career in training and development. Supportive Team: Join a collaborative team that values your contributions and encourages innovation.If you're excited about the prospect of shaping training initiatives and providing excellent service, we want to hear from you! Join us in creating an engaging and impactful training experience for all! Your journey starts here! Please note if you do not hear back regarding your application within five working days you have unfortunately been unsuccessful currently, but we thank you for your interest. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention

Your new company This is an exciting opportunity to join a well-established and purpose-driven housing organisation committed to delivering high-quality neighbourhood services and improving the lives of its customers. With a strong focus on collaboration, respect, and continuous improvement, the organisation works closely with local partners to create safe, sustainable communities. Your new role As Localities Team Manager, you will lead and develop a team responsible for delivering responsive, customer-focused housing and neighbourhood services. Managing Neighbourhood Coordinators and Enforcement Case Coordinators, you will ensure the effective handling of tenancy management, safeguarding, and complex casework.You will play a key role in overseeing operational performance, supporting service delivery, and providing expert guidance on tenancy enforcement, anti-social behaviour, and safeguarding matters. Working closely with senior leadership, you will also contribute to service transformation, helping to implement new processes and drive continuous improvement.The role will involve: Leading, motivating, and developing a high-performing team. Managing complex and sensitive casework, including safeguarding concerns. Building strong partnerships with external agencies such as the police, social care, and health services. Representing the organisation at multi-agency meetings and deputising for senior management when required. Driving service improvements through data analysis, feedback, and process redesign. Ensuring consistent application of policies, procedures, and service standards. What you'll need to succeed To be successful in this role, you will bring strong experience within housing, neighbourhood management, or a related field, alongside proven leadership capability.You will also demonstrate: Sound knowledge of housing legislation, tenancy management, ASB, and safeguarding. Experience managing and developing staff, including performance management. Strong partnership working skills with statutory and voluntary agencies. Excellent communication, problem-solving, and decision-making abilities. The ability to manage complex workloads and competing priorities. A proactive, customer-focused mindset with a drive for continuous improvement. Confidence using housing management systems and performance data.A relevant housing qualification is desirable but not essential. What you'll get in return In return, you will receive a competitive package and the opportunity to make a meaningful impact within a forward-thinking organisation, including: £42,500 annual salary Generous annual leave entitlement Employer pension contributions + additional benefits Hybrid working arrangements Strong focus on professional development and career progression The chance to lead a motivated team and shape service delivery What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

NPD Technologist FMCG | Flavours | Full‑Time, On Site | West Midlands Love turning ideas into great‑tasting products? An established and growing UK flavour manufacturer, recently strengthened by international backing, is seeking a talented NPD Technologist to join its innovation team. This is a fantastic opportunity for a hands‑on, detail‑driven technologist with experience in flavours and applications who enjoys working at pace, collaborating with customers, and bringing creative concepts to life in a laboratory environment. The Role Reporting to the NPD Manager, you'll play a key role in developing and improving flavour solutions for customers across multiple food and beverage categories. Your responsibilities will include: Developing new flavour formulations for customers and prospects Improving existing products while working within raw material cost guidelines Product matching against existing market benchmarks Carrying out quality and sensory checks (triangle tests, aroma tests, preference testing) Creating, recording, and maintaining detailed sensory documentation Building knowledge of new ingredients and flavour technologies Creating, tracking, and dispatching customer samples Ordering raw material samples and specifications from suppliers Liaising with customers where required, including visits and occasional exhibitions Maintaining laboratory hygiene, equipment, and best‑practice standards Supporting the wider team in a busy, fast‑paced NPD environment What Success Looks Like Accurate, creative, and customer‑focused flavour development Strong organisation and delivery against deadlines High standards of laboratory accuracy, hygiene, and documentation Positive collaboration with colleagues, suppliers, and customers About You You'll be a confident, enthusiastic technologist who enjoys ownership, problem‑solving, and working both independently and as part of a team. You'll ideally bring: A science‑related degree At least 2 years' relevant experience (flavours or food preferred) Strong numerical and written communication skills Good project planning and time‑management abilitiesAnd you'll be: Highly organised with meticulous attention to detail Proactive, adaptable, and solution‑focused Calm under pressure and comfortable multitasking Customer‑focused with excellent interpersonal skills Competent using Microsoft Word, Excel, and Outlook A self‑starter who thrives with autonomy Fully eligible to work in the UK and hold a clean driving licence Working Pattern & Benefits 37.5 hours per week (flexibility across core hours 08:30-16:30) 25 days holiday + bank holidays (pro‑rata first year) Christmas shutdown (3 days allocated from holiday entitlement) Competitive salary (disclosed on application) Pension scheme (employee and employer contributions) Employee discounts and wellbeing support via benefits and EAP scheme 6‑month probation | 1‑month notice period Why Apply? You'll join a passionate, technically strong team within a flavour business known for creative solutions, high service levels, and long‑standing expertise. With access to wider group knowledge and resources, this role offers excellent development opportunities for an ambitious NPD technologist

About the Role An established UK residential property management organisation is on an ambitious journey to raise standards and redefine excellence across the sector. We're now looking for an experienced Account Manager to join their high-performing regional growth team and play a key role in strengthening client relationships and delivering sustainable growth. Role Overview As a key member of the Regional Growth Team, you will act as the main point of contact for a portfolio of high-value clients, including developers, resident management companies (RMCs) and freeholders. Your focus will be on building long-term partnerships, identifying organic growth opportunities, and ensuring service delivery consistently meets and exceeds client expectations. Key Responsibilities Build and maintain strong, trusted relationships with new and existing clients to drive sustainable growth Operate with a client-first mindset, holding regular structured meetings and face-to-face reviews with key stakeholders Proactively use client feedback to identify risks early and turn service issues into improvement opportunities Take ownership of all new business leads, ensuring timely follow-up and a high-quality client journey Analyse developer documentation and site plans to extract requirements and support accurate, commercial proposals Lead the full tender process, working with operational and regional teams to deliver compelling, tailored submissions Present proposals confidently to prospective clients, clearly communicating value and expertise Maintain accurate CRM records and reporting to track portfolio performance and growth trends Conduct market and competitor research to support wider growth strategy Represent the business at industry events, conferences and networking opportunities Support regional and commercial leadership to ensure activity aligns with broader business objectivesSkills & Experience Proven experience in an account management role ideally in residential property Ideally a strong understanding of the residential property sector, including developer and RMC requirements Excellent communication, negotiation and presentation skills Strong relationship-building capability with a customer-focused approach Commercially astute with a strategic mindset and analytical skills Confident using Microsoft Office and CRM systems Knowledge of RMCs, RTMs and freeholder structures TPI Level 2 qualification or above (desirable, not essential) Demonstrated success in retaining key accounts and delivering organic growthAt Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data

Hayley Dexis is looking for an experienced and forward?thinking HR Manager to join our busy HR Department based in Halesowen Hayley Dexis is the largest independent distributor of engineering products and consumables in the UK. With a commitment to innovation and excellence, we provide cutting-edge solutions to our clients across various industries. We are an equal opportunities employer, currently employing over 1,300 people who continue to be a cornerstone of our business and are fundamental to providing industry-leading customer service. About the HR Manager As the HR Manager, you’ll join a growing team and play a central role in delivering an exceptional people experience. This is a high?impact position responsible for driving operational excellence, maintaining legislative compliance, and enabling a high?performance culture across the organisation. Reporting to the UK HR Director, you will lead key HR activities, oversee HR operations, and act as the go?to expert on HR processes, systems, and employment legislation. You will also have a small number of direct reports, with the opportunity to shape and influence our expanding HR function. What You’ll Need to Succeed Ideally qualified to CIPD Level 5 or equivalent working experience. Proven HR management experience with strong complex ER case management skills. Ability to work confidently in a fast?paced environment and navigate ambiguity. Strong relationship?builder with a proactive, people?first mindset. Hands?on approach with the ability to roll up your sleeves and deliver. A collaborative team player who enjoys working across a growing HR function. Working hours: Office Based 5 days per week - no remote working available. Monday to Friday, working 40 hours per week. What we offer you: Highly competitive salary Non contractual bonus scheme 25 days annual leave (plus 8 bank holidays) In-house training. Company pension. Fun and inclusive working environment. Gift voucher incentives and opportunities to win quarterly recognition awards. Wellness initiatives, including Bike2Work and healthcare scheme. Free Life Assurance cover (x2 salary). Uniform and PPE provided if required. Excellent opportunities and career prospects are available. Key Responsibilities Performance & Culture Lead performance management processes and act as subject matter expert for managers and employees. Manage the implementation and ongoing optimisation of the company’s new performance management system. Partner with managers to embed a culture of continuous feedback and high performance. HR Operations & Compliance Oversee day?to?day HR operations and lead HR projects to improve efficiency and service quality. Ensure HR practices and company procedures comply fully with UK employment legislation. Design and deliver engaging employment law training for managers. Conduct regular reviews of HR policies to ensure alignment with best practice and legal updates. Lead HR audits and address compliance notifications with timely and effective action. Ownership of the Right to Work and Visa Sponsorship/Applications process. Support 4 company payrolls Employee Relations & People Support Manage disciplinary, capability, and grievance cases, ensuring fair, consistent, and compliant outcomes. Act as mediator to support managers and employees in resolving conflict and fostering positive working relationships. Provide expert HR advice across the business, supporting decision?making and best practice. Data, Systems & Insights Monitor key HR metrics (attendance, absence, performance trends) and recommend proactive solutions. Develop HR reports, dashboards and data insights to support senior leadership. Serve as HRIS Lead, ensuring data accuracy and continuous improvement of digital HR services. The recruitment process Adverts will close on Friday 29th May 2026 Candidates will be moved through the process as they apply, and offer will be made as soon as a suitable candidate has been found. We encourage you to apply early to avoid disappointment. Our process; Shortlisting throughout the advertising window Teams interview with our Talent Acquisition Partner. Final stage interview with the HR Director which may involve a presentation task. Finally... We know sometimes you might feel that you don't meet the criteria or have a question about the role - we're here to help so please ask us! You can contact us here; (url removed) We aim to get back to everyone that applies and are super keen to speak to talented people for upcoming positions. Please inform our careers team if you require any adjustments throughout the recruitment process. Click ‘apply’ now to become our HR Manager and join the team

About The Role Role: Key Account Manager Location: West Midlands Contract Type: Permanent Hours: Monday - Friday - 8 hours - 60 min unpaid break Salary: from £45,000 - £50,000 depending on experience Competitive commission structure Must have a valid UK license This role is first and foremost about customer retention and growth across a portfolio of large, regulated-sector customers. The successful candidate will be an experienced strategic account manager who is confident operating at senior and executive level, able to protect existing revenue, strengthen relationships, and expand their use of Restore Information management’s solutions, drawing on strong prior experience of SaaS, digital workflow and digitisation platforms. You will already be comfortable owning complex accounts where service delivery, contract management, stakeholder alignment and commercial discipline are critical. This role requires experience, judgement, and the ability to lead internally on behalf of the customer. About The Company Restore Commitment to Disability Confidence We assess candidates based on their experience and suitability for the role, as outlined in their CV and application. You can let us know about any adjustments you may need via the application form. As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so

Factory FSQA Manager Department: Technical Location: West Bromwich covering Leicester as well Salary:£52,000 We are currently seeking an experienced Factory FSQA Manager to take ownership of food safety, quality, and compliance within our manufacturing operation. This is a key leadership role responsible for ensuring robust quality management systems are in place, driving continuous improvement, and maintaining the highest standards across all technical processes. The Role As Factory FSQA Manager, you will: • Oversee all aspects of on-site quality assurance, from raw material intake through to finished product dispatch., • Lead and manage the quality team, allocating resources and guiding technical initiatives., • Ensure the Quality Management System is fully implemented and maintained in line with BRC standards., • Maintain strict document control across all policies, procedures, and factory documentation., • Drive continuous improvement across product specifications, master data, and operational procedures., • Lead HACCP verification and validation, ensuring effective CCP monitoring and team competency., • Promote a right-first-time culture through auditing and performance monitoring., • Conduct risk assessments and approve operational and product-related concessions., • Manage environmental monitoring programmes and hygiene validation schedules., • Plan and oversee internal audits, ensuring timely close-out of non-conformances., • Work closely with production and engineering teams to uphold food safety and quality standards., • Support internal and external audits, traceability exercises, and product recalls where required., • Analyse site performance data to identify trends and implement corrective actions., • Ensure effective handling of customer complaints and non-conformance investigations., • Manage relationships with external service providers (e.g. pest control, calibration, waste)., • Oversee equipment calibration and ensure records are accurate and up to date., • Control the quality budget, including purchase order approvals and tracking., • Partner with HR to ensure training and development needs are met across the team., • Support new equipment commissioning, hygiene inspections, and production trials., • Lead allergen management and promote a strong food safety culture across site., • Manage team administration including holidays and attendance systems., • Act as a key point of contact for food safety concerns, escalating where necessary. About You We are looking for someone who brings: • At least 5 years’ experience in a quality or technical role within food manufacturing., • Strong knowledge of quality systems, food safety standards, and compliance requirements., • Proven leadership and team management capability., • Excellent problem-solving and decision-making skills., • A proactive approach with a focus on continuous improvement., • Strong communication skills and the ability to influence across departments. Why Join Us This is an opportunity to play a pivotal role in shaping quality and food safety standards within a dynamic manufacturing environment, with real scope to drive improvements and make a measurable impact

Bathroom4Less is a rapidly growing omnichannel supplier to the e-commerce, plumbing, and retail sectors. We are looking for a forward-thinking, high-energy Trade Counter Sales Manager to lead our Tipton operation. This is a role for a "Modern Manager" – someone who isn't happy just waiting for the phone to ring. You will be a proactive leader who is happy to push the business forward, bridging the gap between our physical trade counter and our digital community. You will be responsible for driving site performance, building an excellent local trade presence, and using digital tools to keep our brand at the forefront of the trade landscape. Key Responsibilities Trade Counter Leadership and Sales: Drive Revenue: Take full ownership of the Tipton trade counter, hitting monthly targets by converting inquiries into high-value orders and maximising "add-on" sales. Expert Consultation: Provide high-level technical advice to tradespeople and contractors, ensuring they have the right products for the job. Pipeline Management: Proactively follow up on quotes and manage the sales lifecycle from the initial trade inquiry to final delivery / collection. Operational Excellence: Maintain a professional, efficient, and "trade-ready" environment. Ensure stock visibility is high, and the counter area is optimised for fast-paced service. Digital Growth and Social Media: Forward-Thinking Marketing: Use social media (TikTok, Facebook, Instagram) to showcase new stock arrivals, bulk-buy deals, and "behind-the-scenes" warehouse action. Engagement: Actively manage digital inquiries, turning "likes" and comments into site visits and account applications. The Ideal Candidate: Forward-Thinking Attitude: You are someone who looks for solutions, not excuses. You are happy to push boundaries and find new ways to grow the business. Experience: 3+ years in a senior trade sales environment (e.g. Plumbing, Electrical, KBB, or Builders Merchants). Digital Savvy: You are comfortable using a smartphone to promote the business. You understand that the modern trade customer is on social media, and you know how to reach them. Communication: A master of "trade talk." You can build instant rapport with plumbers and contractors, understanding their technical needs and pressure points. Benefits: Commission Structure: Rewarding your drive to grow the Tipton site. Pension Scheme. Holiday: 20 days holiday plus 8 Bank Holidays, plus an extra day off for your birthday. Growth Potential: Opportunities to progress within a rapidly expanding company that values innovative thinkers

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Alongside your customer service and commercial skills, what matters most is that you’ve got the right mindset: passion, drive, ownership and resilience. Above all, you’ll be key to ensuring all our customers only ever receive a truly world‑class service. Above all, looking after our customers

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