Assistant Spa Manager
3 days ago
Newquay
Assistant Swim Club Manager | Watergate Bay Hotel Swim Club | Level 3 qualified (essential) Were looking for a Assistant Swim Club Manager with a Level 3 in Beauty or Spa Therapy to join our Swim Club team. This is a full-time position, working 37.5 hours per week, with a range of team benefits aligned with our work-life balance and active relaxation ethos. We're offering Excellent career prospects in an ever-expanding organisation A share of team tips, paid monthly On-site parking Free surf lessons, surfboards and wetsuits hire from Wavehunters Team discounts on treatments in Swim Club Special rates for you and your friends and family to stay at our hotels Discounts for you and your friends and family at our restaurants Team social events throughout the year Team assistance scheme a dedicated helpline for support & advice on topics from mental health through to managing your finances Our Assistant Swim Club Manager role Youll support our Swim Club Manager in the day-to-day operation of the Swim Club, working to deliver exceptional treatments using our sustainably sourced, natural and ethical products, whilst creating a warm and attentive experience for every guest. Youll also step up in our Swim Club Managers absence, helping to support, lead, and inspire our team of talented Therapists and Café Bar Assistants, acting as an advocate for our Watergate Bay Hotel brand. What youll be responsible for Supporting the day-to-day running of the Swim Club, helping to maintain a calm, well-organised and welcoming environment. Welcoming and engaging with guests in a warm, friendly and professional manner. Leading by example and supporting team to consistently deliver our Swim Club standards. Delivering treatments, hosting, and conducting our Café Bar service when required. Always ensuring an exceptional guest experience, reflecting our brand values and striving to exceed expectations. Supporting our revenue targets across treatments, products and food and beverage through thoughtful, confident sales. Ensuring all facilities meet the highest standards of cleanliness, presentation and safety. What were looking for NVQ Level 3 in Beauty Therapy or an equivalent qualification such as BTEC or ITEC Level 3 Previous experience working within a spa environment and/or within a hospitality or guest-facing environment Supervisory or management experience within a similar setting A warm and confident communicator with strong interpersonal skills with a friendly, enthusiastic and approachable manner Outstanding customer care and a genuine focus on guest experience, with a strong understanding of customer care and effective complaint handling Trustworthy and thoughtful, with a natural eye for detail Reliable and punctual, with a high standard of personal presentation and care Previous experience of managing a large team (preferred) Additional qualifications in hot stone massage, reflexology, pregnancy massage, oncology massage or other holistic therapies are desirable but not essential Our commitment to our team is reflected in our exceptional working environment one that promotes work-life balance, professional development, and a positive culture where everyone is heard and supported, always. Working at Watergate Bay Hotel isnt just a job its a chance to help create something that really matters. Now and for generations to come. TPBN1_UKCT