Head of Business
2 days ago
Saint Columb
Direct message the job poster from Pembrook Resourcing • Head of Business – Department: Dealership Operations, • Reports To: Group Operations Director / Managing Director The Head of Business has full responsibility for the overall performance, profitability, compliance, and leadership of a franchised motor dealership. The role is accountable for driving sales and aftersales results, delivering exceptional customer experience, ensuring regulatory compliance, and developing high-performing management teams in line with manufacturer and group standards. • Leadership & Management, • Lead and inspire all dealership departments including Sales, Aftersales, Parts, Service, Bodyshop, and Administration, • Set clear objectives and hold department heads accountable for performance, • Create a positive, compliant, and high-performance culture, • Full P&L responsibility for the dealership, • Deliver budgeted profit, volume, and margin targets, • Control costs and identify opportunities for growth and efficiency, • Analyse and act upon key performance indicators across all departments, • Oversee new and used vehicle sales performance, stock management, and pricing strategy, • Ensure strong FCA compliance, finance penetration, and adherence to Consumer Duty, • Maintain manufacturer standards for sales processes and reporting, • Drive aftersales profitability through productivity, retention, and quality control, • Ensure service, parts, and bodyshop departments operate efficiently and profitably, • Monitor technician utilisation, training compliance, and workshop performance, • Customer Experience, • Ensure consistently high levels of customer satisfaction and CSI performance, • Handle escalated customer complaints and ensure timely resolution, • Embed customer-first culture across all departments, • Compliance & Governance, • Ensure compliance with FCA regulations, employment law, health & safety, and manufacturer requirements, • Prepare for and manage manufacturer audits and performance reviews, • Maintain robust governance, reporting, and risk management controls, • People Development, • Recruit, develop, and retain senior management and key talent, • Conduct performance reviews, succession planning, and training development, • Ensure all mandatory training and certifications are maintained, • Manufacturer & Stakeholder Management, • Act as the primary point of contact for manufacturer partners, • Build strong relationships with group leadership, suppliers, and external partners, • Proven experience as a Head of Business, General Manager, or Dealer Principal within the motor trade, • Strong commercial and financial acumen with P&L responsibility, • In-depth knowledge of FCA regulations and dealership compliance, • Excellent leadership, communication, and decision-making skills, • Experience operating within franchised manufacturer standards, • Results-driven and commercially focused, • Strong leadership presence and credibility, • Highly organised with strong attention to detail, • Customer-focused with a professional approach, • Mid-Senior level, • Full-time, • Other, • Staffing and Recruiting #J-18808-Ljbffr