Customer service night shift jobs in Newcastle Upon TyneCreate job alerts

At Graphic Packaging International, we produce the paper cup that held your coffee this morning, the basket that transported those bottles of craft beer you enjoyed last weekend, and the microwave tray that heated your gourmet meal last night. We’re one of the largest manufacturers of paperboard and paper-based packaging for some of the world’s most recognized brands of food, beverage, foodservice, household, personal care and pet products. With over 25,000 employees working in more than 130 locations worldwide, we strive to be environmentally responsible in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits programs that are among the industry’s best to reward the talented people who make our company successful. JOB PURPOSE Whilst on shift and in the absence of any departmental management you are responsible for the whole Finishing department, and you may also have to make decisions in patching / flat-pack as and when required. You will be expected to support the other areas when required. You should look to optimise production output for the finishing department through effective organisation, co-ordination and resource management. Striving for continual improvements in machine productivity and efficiency, waste reduction, product quality and customer service levels. We are a target driven company and performance, and quality targets need to be achieved. SPECIFIC RESPONSIBILITIES • Communicate Company goals, safety practices, and deadlines to team., • To set and achieve targets in key performance in Health & Safety, machine productivity and efficiency, waste, quality and customer service levels. Ensure compliance with all existing systems, standards and procedures & provide regular performance statistics/ reports as directed, • Support the Finishing Manager in achieving weekly targets in respect of production output, work in progress, service levels and machine efficiencies., • Drive productivity improvement & standardisation across the business developing strategies to optimise equipment and resource usage for effective and efficient output, • Identify opportunities for improving systems of work, and successfully implement proactive solutions to operational issues., • Provide training to instil a Lean culture throughout the department, identifying opportunities for cost reductions in areas such as overtime, consumables, maintenance and waste, • Drive through and support the introduction of new systems and procedures., • Improve customer quality and service levels to reduce customer complaints. Provide quality customer service, including interacting with customers (internal/external), and effectively handling customer complaints., • Conduct team meetings/briefings/tool box talks to update members on best practices and continuing expectations, • HR responsibility for team, being first point of contact for team members; carrying out absence return to work interviews, first level discipline and grievance meetings. Support with hiring and training of new team members, • Ensure you operate to clear Standard Operating Procedures that are correctly trained out, • Identify development needs of other operators. PERFORMANCE INDICATORS • Achieve departmental KPI’s, • Constantly strive to reduce downtime to agreed levels, • Meet and maintain customer requirements in terms of quality and output, • Compliance with the company’s quality standards (BRC; ISO; PS9000), • Adherence to the company’s health safety & environment standards, • Maintain a good overall condition of work area through routine maintenance, • Accurate & efficient control of components including filing and good housekeeping practices SKILLS/QUALS • Experience of working within a Printing/Packaging environment preferred, • Experience or knowledge of BRC & ISO9001, • Experience of Leary system’s and data capture., • Knowledge of BOBST folder Gluers or Vega Gluing, • Knowledge in the Nesting Carton sector or Press tray markets an advantage., • An understanding of COSHH and IOSH an advantage., • Essential experience of Lean Manufacturing 6 Sigma or some other continuous improvement techniques, • Strong Management/Leadership Skills, • Strong commercial awareness, • Excellent management and problem-solving skills. INTERPERSONAL SKILLS • You must be able to lead, mentor, encourage and motivate the teams, driving forward improvements and changes wherever necessary to meet the needs of the business leading change., • Good communication skills, tenacity, and exceptional attention to detail, • Strong work ethic, with a positive, passionate attitude and ability to take responsibility., • Desire to succeed., • Computer literate at intermediate level in all Microsoft packages, particularly Microsoft Excel and Outlook/Email – able to produce clear, concise reports, graphs and presentations., • A full clean UK Diving License is essential., • Good educational standard and will be articulate and able to present information to a variety of audiences, • Strong Management/Leadership Skills

Alarm Call Handler (Nights) • Location: Newcastle, • Salary: Starting £24,500 (increasing to £26,500 with role progression) + £6,400 Night Shift Allowance (£30,900pa), with total potential earnings up to £32,100pa including performance & attendance bonus, • Hours: Full-time, 37.5 hours per week, • Shifts: Fixed night shifts: 8:15pm7am or 9pm7am, Monday to Sunday, • Holidays: 23.5 days annual leave (including bank holidays) based on a 4-day working week, increasing to 25.5 days after 1 year of service Verisure Services is the leading European provider of professionally monitored security systems. We are currently recruiting for our specialised Alarm Receiving Centre (ARC) team to cover night shifts. As an Alarm Call Handler, you will play a crucial role in keeping our customers safe by monitoring alarm signals, quickly assessing incidents, and taking appropriate action. You will work nights from our Newcastle Centre of Excellence. Key Responsibilities • React promptly to alarm incidents and customer requests, • Process alarm signals, review images, and liaise with police, ambulance, fire brigade, or security guards as required, • Make outbound calls to update customers during incidents

We have an exciting opportunity for an individual to join our Roast and Smoke team as a Cooking Operative at Corsham. This is a hands-on role in a fast-paced food production environment, where you will play a key part in ensuring products are cooked, handled, and processed to the highest standards of quality, safety, and efficiency. The successful candidate will be responsible for checking quality and transporting cooked material to the blast chillers and monitor temperatures. They will also be responsible for controlling Critical Control Points (CCPs) by ensuring products are prepared and cooked to customer requirements within a set time frame. Earn Big: Competitive hourly rate, with the potential to earn over £700 per week! Balanced Schedule: We have a structured shift pattern of 4 on / 4 off – 12-hour shifts (rotating days & nights) offering a predictable rota Key Skills: • Loading and unloading cookers, • Loading and unloading blast chillers, • Stock rotation of blast chillers, • Maintain accurate records and complete required paperwork, • Monitor cooking times, temperatures, and chilling processes, • Roasting and smoking (further processing) of products, • Work closely with other departments to ensure smooth production flow, • Follow all health & safety procedures and site policies, • Previous experience of operating large cookers (advantageous), • Methodical, • Well organised, • Good level of spoken and written English, • Experience in food production or manufacturing, • Ability to work in a fast-paced, physically demanding environment, • Flexible to work rotating day and night shifts, • Free on-site parking, • Weekly pay, • Subsidised canteen, • On-site shop offering company products, • Refer a Friend Scheme, • Staff days out, staff BBQ days etc., • Discount on retail, cinema, travel and much more, • Life assurance policy If you're motivated, reliable, and ready to be part of a high performing team, we'd love to hear from you! JBRP1_UKTJ

Class 1 (C+E) Tramper Drivers Wanted – Bridgwater Location: Bridgwater Contract Type: Ongoing & Ad Hoc Opportunities Shifts: 4 on / 4 off | Early Morning Starts | Weekdays & Weekends Available Pay & Benefits: £16.50 per hour £25 Night Out Allowance Consistent 4 on / 4 off shift pattern Flexible, ongoing work available The Role: We are currently recruiting reliable and experienced Class 1 (C+E) Tramper Drivers to work with our client based in Bridgwater. This role involves nationwide deliveries with regular night outs, making it ideal for drivers who enjoy long-distance work and being on the road. This is a flexible opportunity offering both ongoing and ad hoc shifts, with early morning starts and a steady shift pattern for those looking for consistency. Key Responsibilities: * Carry out nationwide deliveries and collections * Complete early morning starts as scheduled * Ensure safe and timely transportation of goods * Load and unload stock when required * Complete all delivery paperwork accurately * Conduct daily vehicle checks and report defects * Deliver excellent customer service at all times * Adhere to all driver hours and tachograph regulations Requirements: * Valid HGV Class 1 (C+E) licence * CPC qualification and Digital Tachograph Card * Previous tramping experience preferred * Good geographical knowledge * Strong communication skills and work ethic * Ability to work independently and manage time effectively Interested? Apply today! For more information about this role or other opportunities, please contact Danny at our Taunton office on 01823 212043 or email Allocation Number: INDTB JBRP1_UKTJ

Showing our customers, they’re valued by understanding their situation, keeping the conversation constructiveUsing detailed scripts to gather information from the call and apply logic to assess the best course of actionPushing for better by using resources available to offer the best customer serv

Customer Service Delivery Driver - Nights 6pm - 6am - 4 on 4 off shift pattern - 8 Months Fixed Term - Leeds, LS197WPCustomer Service Delivery Driver - Leeds and Bradford Airport - Nights 6pm - 6am - 4 on 4 off shift pattern - 8 Months Fixed Term contract - £13 Per Hour Do you consider yourself a

Role OverviewWould you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity?Otis is growing and is looking for a maintenance mechanic for one of our entities located one of Otis' resident engineer sites in London.Your prio

A leading grocery retailer in Newcastle upon Tyne is seeking a Shift Leader to enhance the customer shopping experience and drive store operations. This position emphasizes leadership and customer service, requiring a proactive individual ready to manage teams in a fast-paced retail environment. Joi

Previous customer service experience is required. This role will be working within a close knit team and is night shifts only. If you are interested in this position as a Customer Operator and have the relevant experience required, please apply now!.

You will ensure exceptional customer service during night shifts while maintaining the restaurant's high standards of quality, service, and hygiene. Benefits include holiday pay, service awards, and meal allowances. A leading fast-food chain is seeking an Overnight Crew Member to join their team in

In this role, you will deliver exceptional customer service, maintain product displays, and help achieve sales targets. A leading UK retailer is seeking a Customer Assistant to join their Food section. This position requires flexibility and adaptability, ensuring a positive shopping experience for c

The ideal candidate has a positive attitude, excels in customer service, and is a reliable team player. Enjoy an extra hourly night allowance for shifts after 10pm. A catering services provider seeks a Catering Assistant in England.

Escalation Engineer – Service Desk (L4) NIGHT SHIFT. Highly customer centric with a passion for providing excellent customer service. Strong interpersonal and communication skills; tactful, diplomatic and sympathetic when dealing with customer problems and showing empathy with customer issues.

In this role, you will provide excellent customer service throughout the night by preparing food, serving customers, and ensuring a clean environment. Applicants must be over 18 years of age due to night working regulations. A leading fast-food restaurant in the United Kingdom is seeking an Overnigh

A leading UK supermarket seeks reliable individuals for a Nights team role in Malvern Hills. You will be responsible for unloading deliveries, replenishing stock, and ensuring shelves are tidy for customers. Flexible shifts and numerous perks including discounts, holiday and career development oppor

This role involves 4 on 4 off night shifts and offers a hybrid working model after training. Candidates should have strong customer service experience and be familiar with troubleshooting. A leading technology company based in the UK is seeking a Service Desk Analyst to provide first-level support i

A family-run produce supplier in Greater London is seeking a friendly Customer Service Advisor to become the first point of contact for our customers. You’ll help with orders and resolve issues, ensuring high-quality service.

The ideal candidate will have proven experience in customer service and the ability to manage security operations effectively. A leading security solutions provider in Greater London is seeking a Customer Security & Safety Ambassador to ensure a safe environment for visitors and staff.

A local government authority is seeking a Customer Service Advocate to join the Customer Enabling Service in Sunderland. This position operates on a night shift schedule, with valuable development opportunities offered. The role involves responding to alarm activations and ensuring a supportive, eff

A leading technology company is seeking a Trainee Field Service Technician for a night role in Loughton, UK. This position focuses on maintaining systems, providing customer support, and ensuring high service standards. Candidates should have a technical background, a strong problem-solving attitude

A leading logistics company in the UK is seeking a Customer Controller to join its dedicated Customer Service team. The role involves being the first point of contact for customers, ensuring great support and service in a fast-paced environment. Candidates should have strong customer service experie

Successful candidates should be customer-focused, active, and willing to work as part of a team during overnight shifts. A leading UK supermarket seeks reliable individuals for its Nights team in Lancashire. Opportunities for training across different store areas and development are available, along

You will be responsible for the upkeep and repair of client equipment, ensuring devices are restored to full operational status while meeting service level agreements.

This role involves delivering exceptional service, engaging with customers, and maintaining store standards. A leading UK retailer is seeking a Customer Assistant in Newcastle upon Tyne. Flexibility is a must as shifts will vary.

A leading food service company in Thurrock is seeking a Food Service Assistant for night shifts. In this role, you will serve food and beverages to guests, ensuring excellent customer service and adherence to health and safety standards.

A logistics company in Crewe is looking for a Customer Service Export Administrator. This role involves processing customer orders, handling documentation, and providing excellent service support. The job features a 4 on / 4 off shift pattern from 6am to 6pm with a pay rate of £12.

A leading retail company in the United Kingdom is looking for a Shift Leader to manage store operations and enhance customer service. As a Shift Leader, you’ll coordinate the team, support your colleagues, and ensure a clean and safe shopping environment. Key responsibilities include overseeing sh

You will receive a competitive salary with additional nightshift premium and various discounts. In this role, you will support stock replenishment, assist customers, and maintain store presentation. Candidates should be enthusiastic about serving customers and ready to work in a fast-paced environme

A retail chain in the UK is seeking a Shift Leader to join their team. You will be responsible for managing daily operations, ensuring customer satisfaction, and leading your team in a fast-paced environment.

Mechanic needed for night shift in food service.

To assist in the provision of a high quality cleaning service within Council buildings.

Lead your team during shifts to deliver great food and exceptional service. We’re on a mission to become Ireland’s most loved quick-service restaurant brand — and this is your chance to grow with us. Run pre-shift briefings and set clear goals for the team.

Maintain a professional demeanour and uphold the club's reputation for excellent customer service. A genuine passion for health, wellness and customer service. Have strong interpersonal and communications skills and a customer focused attitude.

In every restaurant, you’ll find talented Shift Managers and you will be responsible for supporting the General and Assistant Managers to ensure that every shift is run to Five Guys standards and that every customer leaves the restaurant feeling better than when they arrived. You will ensure that

In every restaurant, you'll find talented Shift Managers and you will be responsible for supporting the General and Assistant Managers to ensure that every shift is run to Five Guys standards and that every customer leaves the restaurant feeling better than when they arrived. You will ensure that ea

As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment. Join us as a Customer Assistant in our Wigan Club o

Weekend Receptionist - Blenheim Court, Liss - £12.Bedded Nursing, Dementia and Residential Care Home.At Caring Homes, our mission is simple: to make each home the best possible place to live and work for our residents and our teams.We strive to create an environment that feels like home, whether w

In every restaurant, you’ll find talented Shift Managers and you will be responsible for supporting the General and Assistant Managers to ensure that every shift is run to Five Guys standards and that every customer leaves the restaurant feeling better than when they arrived. Our Shift Managers ar

As a Cleaner for Tenpin, you will be responsible for ensuring our Customers have an. To ensure that good Health and Safety procedures are always enforced for the protection of you, other staff and customers.