Quality Assurance Officer
4 days ago
Basingstoke
Full-time, Permanent Basingstoke (Hybrid) £27,000 Are you a detail focused professional with experience in a regulated environment who takes pride in ensuring accuracy, consistency and strong customer outcomes? Do you naturally spot issues, follow structured processes and provide balanced, objective feedback? Reassured are looking for a Quality Assurance Officer to support our compliance standards by reviewing sales calls, checking documentation and helping our teams meet regulatory requirements. This is a key role that supports quality, fairness and the delivery of good customer outcomes across our sales functions. What you will be doing • Listening to and auditing sales call recordings, • Checking policy documentation to ensure accuracy and compliance, • Providing constructive feedback to consultants and managers, • Ensuring any procedural breaches are escalated to management, • Supporting Consumer Duty requirements through quality standards, • Producing accurate reports and analysis for senior leaders, • Assisting with investigations into customer complaints What we are looking for • Experience working in a structured and regulated environment, • Excellent listening, written and verbal communication skills, • Strong attention to detail and accuracy, • Ability to analyse information and make clear decisions, • A team player who can also deliver individual results, • Comfortable using IT systems and capturing information accurately Desirable (nice to have, not essential): • Insurance or financial services background, • Experience in a targeted environment, • Familiarity with CRM systems, • Mentoring or informal leadership experience Why Reassured? What you do here matters. You will be part of a successful, growing and award‑winning company that values quality and recognises people who genuinely care about doing the right thing. Benefits include: • Enhanced annual leave with length of service, • Enhanced maternity leave, • Employee Assistance Programme, • Medical cash plan, • Virtual GP, • Death in service, • Discounted Life Insurance and Critical Illness cover, • Free parking, • Personal development opportunities, • Referral scheme worth up to £2,400 per referral, • Incentives including annual trips abroad If you take pride in delivering consistently high-quality work and want to play a key role in supporting good customer outcomes, we would love to hear from you.