Customer service travel jobs in Newcastle Upon Tyne - Page 3Create job alerts

Gas Engineer Gas Engineer. A Shaftesbury, Dorset based plumbing and heating firm need a Gas Engineer to join the team. The Gas Engineer will join an award winning team specialising in commercial gas, heating and mechanical work, from reactive maintenance to planned preventative measures and large-scale projects. The Gas Engineer position is a full time on site role based in Shaftesbury, 8.00-17.00 Monday to Friday with a callout rata every 6 weeks, overtime is available. The Gas Engineer role involves the installation, maintenance and repair of gas appliances and central heating systems in both commercial and domestic settings. The Gas Engineer responsibilities include diagnosing and resolving system faults, ensuring compliance with safety regulations, and providing excellent customer service to meet client needs. The Gas Engineer will support building maintenance and collaborate with a team on mechanical and gas-related projects. The Gas Engineer will need: • Competency in Natural Gas, LPG and Central Heating systems, with expertise in installation, maintenance, and troubleshooting., • Knowledge and experience in Plumbing and Building Maintenance, with the ability to work on diverse projects., • Highly proficient in Maintenance & Repair of gas appliances and heating systems, ensuring safety and efficiency., • Strong teamwork and communication skills, with the ability to deliver excellent customer service., • Relevant industry certifications and qualifications (e.g., Gas Safe Registration)., • Previous experience in commercial gas or mechanical work is advantageous., • Valid driver's license for on-site travel as needed. The Gas Engineer paid at an hourly rate depending on experience, bonus, van, pension, holiday and overtime. Self-employed also an option but employed preferred. Proactive People is an employment agency and employment business JBRP1_UKTJ

Penny’s Adventures is a leading travel company that specializes in creating unique and unforgettable experiences for our clients.We are committed to providing exceptional customer service and helping our clients discover the world in new and exciting ways.As a remote company, we value flexibility,

Customer Service Representative. About the job Customer Service Representative/ Travel. In this role, you will support travelers throughout their booking journey answering questions, resolving concerns, and ensuring an exceptional customer experience.

Travel Customer Service Representative (Remote). Customer service experience (travel, hospitality, or service-related experience preferred). This role is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experience

A leading travel services company is looking for a Customer Service Representative passionate about travel. The role involves assisting travelers with inquiries, bookings, and ensuring a great customer experience. Ideal candidates will have strong communication skills and a customer-focused mindset.

Cleaner Supervisor Location: Newburn Manor Nursery School, Newburn, Newcastle Upon Tyne Salary : £26,403 - £27,250 per annum, pro rata (£17,839 - £18,412 actual salary) Vacancy Type: Permanent, Part time Hours : 25 hrs per week, Monday to Friday 06:00am-08:00am and 3-00pm-6-00pm Closing date: 5 th April About us: Facility Services and Civic Management work across the city and Gateshead providing building cleaning, caretaking, school meals and welfare catering services. We have a large team of cleaners, cleaner supervisors, facility supervisors (caretakers), catering assistants, assistant chef's and chef's working various hours and shifts in schools and public buildings. Our service is committed to delivering a high standard of service to our customers and in doing so investing in our staff and staff development. What we offer: • Competitive hourly rates of pay * Up to 25 days annual leave per annum (pro rata for part time staff) increasing to 29 days after 5 years of service. * Paid DBS as well as paid induction and training * Full uniform and equipment provided at no cost to you * Full training and opportunities to learn new skills and develop in your career * Attractive Local Government Pension Scheme * Cycle2work scheme * Access to a salary sacrifice car lease and home electronics scheme. * Weekend, bank holiday and unsociable hours pay enhancement * Full employee support package including access to a free confidential Health Assured Employee Assistance Programme * Staff offers and discounts including discounts on travel passes and leisure. What we are looking for We are currently looking for reliable and friendly people with a positive attitude to join our team as a Cleaner Supervisor. We are looking for someone who: • Has well developed interpersonal skills and is capable of dealing effectively with staff * Has a flexible approach to work, hours and locations * Is capable of regular stooping, bending, lifting and carrying. * Is a team player but able to use your own initiative * Can have good relationships with others * Is self-motivated and able to work to fixed deadlines * Is customer focused * Can deliver to required standards * Is suitable to work with children and young people * Is able to undertake written and spoken instructions and speak English. We are committed to protecting and promoting the welfare of children, young people and vulnerable adults and expect all staff to share this commitment. This post is working in regulated activity. If you are successful we will undertake additional recruitment checks which will include a check to see if you have had any criminal convictions, a check of police information and we will check the barred list(s). It is a criminal offence for a barred individual to apply for a job in regulated activity. To Apply If you feel you are a suitable candidate and would like to work for Newcastle City Council, please proceed through the following link to be redirected to our website to complete your application.

Zenith are looking to recruit a Financial Services Apprenticeship Trainer to deliver high‑quality teaching, learning and assessment for the Level 3 Financial Services Administrator (FSA) apprenticeship, providing both face‑to‑face and remote training. Manage a caseload of financial‑services learners and employers, ensuring timely achievement, regulatory compliance and progression. Support the organisation’s quality, audit and performance objectives. The role requires deep understanding of financial services administration, including regulatory frameworks, financial products, systems and processes, customer service excellence, and accurate data and record management as required by the apprenticeship standard. Role responsibilities and requirements: Teaching, Learning & Assessment Deliver engaging sessions covering all elements of the FSA standard, including: Financial services market structure Regulatory frameworks, ethics and principles of advice Financial products and their purpose Systems, processes and record‑keeping Customer service and communication expectations Deliver training 1‑to‑1, in groups, face‑to‑face and remotely, using varied delivery methods to suit learner needs. Develop personalised learning plans aligned to individual job roles (e.g., insurance admin, client services, operations support). Create schemes of learning, lesson plans and learning resources that meet awarding‑body and standard requirements. Set, assess and provide feedback on learner work, ensuring competence development across data processing, documentation, customer communications and compliance tasks. Ensure timely marking of learner work (weekly). Learner Progress & Quality Assurance Conduct regular progress reviews with apprentices and employers. Track, record and report on learner progress, predicted achievement and success rates. Complete monthly caseload reports and attend relevant meetings. Support the achievement of KPIs, including retention, timely completion and quality standards. Use initial assessment outcomes to inform delivery and support needs. Act on feedback from teaching observations, employers, learners and peers. Participate in internal quality assurance (IQA) activities and maintain high‑quality programme paperwork. Employer Engagement Liaise with employers to ensure training aligns with workplace systems, processes and regulatory expectations. Provide regular progress updates to employers and gather feedback to enhance the learning experience. Support the development of training programmes that meet employer requirements and add value. Compliance, Audit & Professional Standards Ensure all documentation meets internal and external audit requirements within timescales. Contribute to external audits from awarding organisations and funders. Maintain current knowledge of Ofsted, awarding‑body and industry expectations. Promote Safeguarding, Prevent, British Values, and Maths & English throughout delivery. Monitor and promote equality, diversity and inclusion. Demonstrate and promote the company values and team charter behaviours. Additional Responsibilities Deliver additional sessions or 1‑to‑1 support to maximise learner success. Contribute to the delivery of core skills and commercial training when required. Provide impartial advice and guidance to support learner progression. Maintain up‑to‑date knowledge of all apprenticeship and commercial training programmes. Provide exceptional customer service to learners and stakeholders. Work independently, managing workload and travel requirements effectively Experience & Skills Required Experience delivering apprenticeships, vocational qualifications or workplace training in financial services (insurance, banking, investments admin, mortgage admin, adviser support, client services, operations, etc.). Strong knowledge of FCA regulatory frameworks, treating customers fairly (TCF) and financial‑services operational processes. Excellent communication skills (written and verbal). Highly organised with strong administrative and IT skills. Confident using online learning systems, assessment platforms and e‑portfolio tools. Ability to differentiate teaching methods to suit different learning styles and abilities. Ability to work independently, meet targets and adapt to business needs. Motivational and supportive approach with a commitment to learner success. Full UK driving licence and access to a vehicle (business insurance required). Willingness to travel and work flexibly

Zenith are working with our client who are looking to recruit a Support Engineer/controls engineer on a permanent basis. The main purpose of the role is to take responsibility for the development of controls, offering technical support to the factory to meet customer requirement. Reporting into the Engineering and Controls Manager you will provide key support to the Lead Controls Engineers and Production Electricians where necessary. Responsibilities will include but not be limited to: • Providing support to the whole sales network in the UK and through costing software and diagnosing faults within systems • Work with and support factory to develop products • Assist the Sales Team by preparing controls quotations and technical submissions • Investigate and pursue controls development, to assist in cost reduction and to stay current with continued technological advances. In addition, you will be required to carry out any planned reactive and preventative maintenance on equipment • Prepare and issue production packages including wiring schedules and location drawings. • Provide training in controls application to service organisation and sales team. • Troubleshoot control problems and issues to product solutions. Working from Wiring diagrams you will fault find on equipment • Participate in meetings or direct communications with customers or field sales offices to assist in resolution of problems or complaints • Maintain a teamwork philosophy with other departments to facilities problem solving and provide good customer service. An element of travel will be involved. Experience Required * Electrical Qualification such as HNC/HND in Electrical Engineering or Electronics * AutoCad fundamental knowledge - desirable * IT Literate - Confident user in Microsoft Office * Knowledge and understanding interfacing to ancillary equipment. * Excellent communication skills This is an excellent opportunity for a Time-served Electrically qualified individual to move into controls engineering whilst training under the supervision of the Lead Controls Engineer. If you have the relevant experience and would like to be considered for this position, please click apply now

Zenith are looking to recruit an experienced Management Apprenticeship Trainer, to provide excellent teaching and learning sessions for Level 3 and Level 5 apprenticeship standards, both face to face and remotely. Manage a caseload of learners and employers ensuring timely achievements and progression. Support the raising of standards in accordance with the aims and strategic objectives of the organisation. Role responsibilities and requirements: • To deliver high quality sessions for Level 3 Team Leader, Level 5 Coaching Professional and Level 5 Management apprenticeship standards. Using methods that will stimulate learning appropriate to learner needs and the demands of the programme both face to face and remote, 1-2-1 and in groups when required., • Prepare relevant course/subject materials including resources, lesson plans and SOL that effectively meet awarding body requirements., • Complete and use initial assessment results to ensure learning needs are met., • Liaison with employers (where needed) on the development of training programmes to satisfy employer requirements and add value to learners., • Monitor learner progress to ensure learning continues and learners achieve in a timely manner., • To support the achievement of KPI’s, business performance, and contractual targets for learner retention and success rates., • Provide thorough feedback to employers and learners during reviews on progress., • Seek feedback from learners on learning support materials to review and improve the service and learning experience., • Work closely with the Quality and Compliance Team to ensure paperwork associated with the programme is completed to a high standard within required timescales, and that systems and processes are followed and are in line with contractual deadlines., • Act on feedback from teaching observations, employers, peers, or other review processes., • Keep fully up to date with Ofsted, Awarding Organisations, and other stakeholder requirements., • To comply with IQA standards and participate in IQA activities with a willingness to gain qualifications where needed., • Provide impartial advice and guidance to all learners to support progression., • Promote Safeguarding and Prevent, British Values, Maths and English in all sessions., • Promote and monitor equality and diversity in all aspects of the role and record issues that may arise., • Deliver additional sessions and one to one support where required to ensure all learners can succeed., • Track and record learner progress ensuring that accurate and reliable information on predicted achievement and success rates are readily available., • Complete monthly caseload reports., • Contribute to external audits from awarding organisations and funders., • Maintain up to date knowledge of all programmes including apprenticeships, our commercial offer and recruitment services., • Provide a high level of customer service to all learners and parties contacting the business. Have experience delivering vocational qualifications to groups of learners and individuals from a range of backgrounds, along with substantial occupational competence. Hold a full teaching qualification - PGCE, PCET, DTLLS Recognised Assessor award: D32/D33, A1, TAQA or CAVA Experience in supervisory/management roles Must have excellent written and verbal communication skills with the ability to communicate professionally at all levels. Experience of unsupervised working and using own initiative. Experience of online learning and assessment platforms. The ability to work in a target orientated environment and achieve required measures of success and quality. Understand different learning styles and how to differentiate through various teaching methods. Be able to motivate self and learners to achieve. Be willing to work flexible hours and locations as required, be committed and enthusiastic. Excellent organisational, IT and administrative skills Full, clean driving licence and use of a vehicle must be flexible with travel. (Business insurance is compulsory)

Mobile Cleaner Location: Gateshead Salary : £25,949 per annum / £13.45 per hour Vacancy Type : Contracted 37 hrs per week - split shift Closing date: 5 th April Full Driving License is essential About us: Facility Services and Civic Management work across the city and Gateshead providing building cleaning, caretaking, school meals and welfare catering services. We have a large team of cleaners, cleaner supervisors, facility supervisors (caretakers), catering assistants, assistant chef's and chef's working various hours and shifts in schools and public buildings. Our service is committed to delivering a high standard of service to our customers and in doing so investing in our staff and staff development. What we offer: • Competitive hourly rates of pay * Up to 29 days annual leave per annum (pro rata for part time staff) * Paid DBS as well as paid induction and training * Full uniform and equipment provided at no cost to you * Full training and opportunities to learn new skills and develop in your career * Attractive Local Government Pension Scheme * Cycle2work scheme * Access to a salary sacrifice car lease and home electronics scheme. * Weekend, bank holiday and unsociable hours pay enhancement * Full employee support package including access to a free confidential Health Assured Employee Assistance Programme * Staff offers and discounts including discounts on travel passes and leisure. What we are looking for We are currently looking for reliable and friendly people with a positive attitude to join our team as a permanent Mobile Cleaner. No experience is necessary as full training will be provided. The mobile cleaner has the use of a council vehicle to complete required tasks, so the successful applicant must hold a full clean driving licence. Times of work are variable, Monday to Friday, between the hours of 6.00 am and 7.30pm. You must be flexible with your approach to working times. You must be prepared to travel to various locations within the City of Newcastle and Gateshead daily. Travel expenses within your working times will be paid monthly in addition to your salary. We are looking for someone who: • Essential to have a full clean driving licence * Is a team player but able to use your own initiative * Can have good relationships with others * Is self-motivated and able to work to fixed deadlines * Has a flexible approach to work, hours, and locations * Is customer focused * Can deliver to required standards * Is suitable to work with children and young people * Is capable of regular stooping, bending, lifting, and carrying. * Is able to undertake written and spoken instructions and speak English. This post is working in regulated activity. If you are successful, we will undertake additional recruitment checks which will include a DBS check (Data and Barring System) to see if you have had any criminal convictions, a check of police information and we will check the barred list(s). It is a criminal offence for a barred individual to apply for a job in regulated activity. To Apply If you feel you are a suitable candidate and would like to work for Newcastle City Council, please proceed through the following link to be redirected to our website to complete your application.

Customer Service Representative - Newcastle Upon Tyne - 3-month temporary assignment We deal in the personal - from home insurance for peace of mind to motor insurance for your dream car or travel money for that trip you've worked hard for. And that means we always work with heart. Whether we're helping our customers or looking after our people, you'll find there's a warmth and friendliness to everything we do. Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we have the perfect opportunity for you to play a key role in supporting operations as a Customer Service Representative at Tesco Insurance and Money Services; to serve their customers, communities, and the planet a little better every day. Location: Newcastle: Q8 Building, Quorum Business Park, Longbenton, NE12 8BU. Pay Rate: £13.46 per hour. Working Hours: Full-time 36 hours/week Rotating Shifts: Monday - Sunday between 9am and 7pm Rota(A) Saturday - Sunday 9am - 2pm / Monday 9am - 7pm / Tuesday & Wednesday 9am - 6.30pm Rota (B) Monday 9am - 7pm / Wednesday to Friday 9am - 7pmInitial Training Period: 2-weeks (onsite Newcastle Quorum): Monday to Friday 9am-5pm. No more than 2 days approved for taking time off during training. Duration: 12 weeks - temporary assignment. Time off can be approved for holidays after Training. Benefits to include 35 days holiday inclusive of Bank Holidays (7.2 weeks holiday pro rata) Tesco Insurance and Money Services' Customer Service Representatives Support Customers with their home and motor insurance needs. You'll be expected to efficiently handle inbound payment calls in a dynamic environment and providing support to customers and servicing their needs. This is a fantastic opportunity to become part of an energetic and collaborative environment, fostering professional growth and development. Your ability to adapt quickly and efficiently to the demands of a busy contact centre, while ensuring exceptional customer service, will be key to your success. What You'll be Doing: Using your excellent listening and relationship-building skills to provide an outstanding customer service. Efficiently managing high call volumes whilst ensuring a consistently positive and engaging customer experience. All training will be provided to ensure you are comfortable with what you're expected to do. Engaging with customers predominantly on inbound calls. Accurately documenting customer interactions, issues, and resolutions within our systems.What We're Looking For: A passion for delivering an excellent customer experience and finding the best outcome for our customers Previous experience in Customer Service within a contact centre environment is advantageous, however, transferable skillsets within an applicable customer service environment are equally valued e.g., retail, hospitality or leisure. Proficiency in written and verbal communication is required. Good listening skills, demonstrating empathy and resilience in handling various complex challenges. Proficiency in technology, including Microsoft Office, is essential. You'll be using multiple systems simultaneously to effectively carry out your responsibilities.What we can offer to you: We value inclusively, diversity and good work-life balance. Benefit from comprehensive and ongoing support to excel in your role. Be part of a positive and vibrant work culture, where your contributions are recognised and celebrated. Opportunity to work overtime (evening availability)If you have the experience and desire to work for Tesco Insurance and Money Services, offering personal and professional support, as well as development, then you could be a perfect fit for the team, and we want to hear from you! Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. To apply, submit your application today! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Job Title: Digital Product & Delivery Co-ordinator Salary: £32-40k DoE Location: Hybrid working with travel across organisational sites About the Role We are looking for a Digital Product & Delivery Co-ordinator to join our Digital Customer Operations team. This role supports the delivery of digital projects and services that enable organisational transformation and modernisation. You will work closely with Digital Product and Delivery Managers and Leads to coordinate project activities, support the implementation of digital solutions, and help ensure successful delivery of system upgrades, improvements, and new technologies. This is an exciting opportunity for someone with strong organisational and analytical skills who is interested in digital transformation, project delivery, and supporting technology-enabled service improvement. Key Responsibilities Coordinate digital product and project delivery activities across multiple workstreams Support the implementation, development, and upgrade of digital systems and solutions Build, configure, test, and support digital platforms and applications Assist with user training, testing, and adoption of new digital tools Maintain project documentation including risk, issue, and lessons-learned logs Produce reports and updates for project boards and stakeholders Support change management processes and impact assessments for system updates Investigate system issues and help implement improvements or preventative measures Facilitate workshops and gather business requirements from stakeholders Provide advanced system support in line with agreed service levels Work with internal teams and external suppliers to ensure effective delivery of digital services What We're Looking For Essential Degree-level education or equivalent relevant experience Experience supporting digital projects, product delivery, or system implementation Knowledge of digital systems and technology solutions Strong organisational, analytical, and communication skills Experience using Microsoft Office applications (including Word, Excel, PowerPoint) Ability to manage multiple tasks and prioritise workload effectively Experience working collaboratively with stakeholders across different teams Desirable Knowledge of project management methodologies such as PRINCE2 Experience with digital configuration, system testing, and user training Understanding of change management and benefits realisation Familiarity with tools such as MS Project, Visio, or similar project tools Key Skills Strong problem-solving and analytical ability Excellent written and verbal communication skills Ability to facilitate workshops and gather user requirements Strong stakeholder management and relationship-building skills Ability to work independently while contributing to a wider project team Methodical, organised approach to managing tasks and documentation Working Environment Hybrid working model combining office and remote work Travel required between organisational sites when supporting projects Opportunity to work on complex digital transformation initiativesIf you'd be interested to learn more about the role, please apply by the 27th of March to be considered. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website

The role We have an excellent opportunity to join a global engineering organisation as they look for an In‑Service Support Manager to join their team. In this role, you will report to the Lead In‑Service Support Manager and take responsibility for a defined group of clients, working in close partnership with their Key Account Managers to ensure service delivery standards are consistently met or exceeded. Your contribution will help shape a world‑class in‑service support offering and drive exceptional customer experience across the portfolio. Job Responsibilities: * Manage all in‑service customer requests through the organisation’s case management system, from initial receipt through to full resolution and close‑out. * Oversee the delivery of agreed service scopes and in‑service support frameworks for your assigned clients, including the coordination and management of service repairs. * Escalate significant issues, risks, or concerns to senior support leadership to ensure timely resolution and clear communication both internally and externally. * Support clients in maintaining safe and effective operations, ensuring the right level of engagement with internal departments to deliver a high‑quality in‑service support experience. * Contribute to the delivery of smaller projects where required, which may include managing budgets, schedules, client communication, and coordination across internal functions. * Play an active role in driving service improvement initiatives and reporting on in‑service performance, with a focus on delivering long‑term value for both clients and the wider business. Requirements: * A technical background in engineering or equivalent industry experience, with a solid understanding of specialist equipment and related technologies used in complex operational environments. * Proven experience in a leadership role within a support or field service function, preferably in the subsea equipment manufacturing industry * Experience in budget management and cost control * Strong organisational and prioritisation skills, with the ability to communicate clearly and confidently at all levels, both internally and externally, in writing and in person. * A high level of commercial and business awareness, combined with a customer‑focused mindset and a commitment to delivering exceptional service. * Self-motivated with an ability to take full ownership of tasks and work with a good level of autonomy. * Willingness to travel as needed to support client operations

Train Presentation Supervisor (Day & Night Shifts) – Valid UK Driving Licence Required North East & North West regions – Darlington, Carlisle, and Newcastle £17.34 per hour (Day Shifts) / £18.26 per hour (Night Shifts) + overtime opportunities Lead Your Team, Make an Impact, and Build Your Career in Rail! Step into a hands-on leadership role where you’ll make a real difference to the passenger experience. As a Train Presentation Supervisor, you’ll ensure every train meets the highest standards of cleanliness and presentation while leading and supporting a team across multiple sites. The Role & About You In this role, you’ll lead a team of around 35–40 people, including Team Leaders and Train Presentation Operatives, across multiple sites. You’ll be responsible for planning and coordinating daily operations, monitoring performance, supporting your team, and ensuring consistently high standards of cleanliness, safety, and presentation. This position is ideal for a professional and confident leader who can handle difficult conversations with ease. You’ll thrive if you have strong leadership skills, are proficient in Microsoft Office, especially Excel and report writing, and take pride in motivating and developing a high-performing team. You’ll gain valuable experience in operational management, people leadership, safety compliance, quality control, and reporting, all while making a tangible impact on the passenger experience. Reliability, punctuality, and flexibility for rotating day and night shifts, including weekends, are essential. A valid UK driving licence (held for 2+ years) is required to travel between locations and effectively support your teams. About the Company You’ll be joining a major rail operator serving the North East and North West of England, known for its commitment to reliability, customer satisfaction, and operational excellence. This is a dynamic and fast-paced environment where leadership and initiative are valued, and where you can make a tangible difference every day. The company provides extensive training and support, clear progression pathways, and opportunities to develop your leadership and operational skills. As part of a high-performing team, you’ll gain experience across multiple sites, contributing directly to safe, efficient, and welcoming services for passengers. Next Steps For more information or to apply, contact Karla Delczeg at (url removed). Successful candidates will be invited to an interview, followed by a medical and drug & alcohol screening. Ganymede Solutions is committed to equal opportunities and creating a diverse workforce. We encourage applications from all qualified individuals. For more opportunities, visit our website. Join us and be part of a team that takes pride in delivering exceptional cleanliness and service every day! Ganymede is committed to creating a diverse workforce and is an equal opportunities employer. We welcome applications from all suitably qualified persons regardless of age, disability, gender, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation

Zenith are proud to be working with our client who are a leading North East Manufacturer & supplier looking to recruit an experienced Electrical Field Service Engineer to look after their equipment Nationwide. This will involve travelling to several locations across the UK and your base will be in the North East. The main function of this role will be to work on site to manage projects specifically related and not limited to: Refurbishment, Test, and Commissioning of our client's on-site equipment. You will be responsible for will providing technical support to Customers, Projects Warranty and Quality Control. There may also be a requirement to assist the Engineering team with R&D and Product Development tasks. Duties include:- * Perform site work tasks including but not limited to, installation, site test, maintenance, warranty and service either directly or through site services supervisors, site services engineers or sub-contractors. * Perform or assist in the repair and modifications of equipment at the customers installations both in the UK and abroad. * Carry out and or provides technical instructions to site service supervisors/engineers sub-contractors regarding the installation, operations, repair and maintenance of equipment at customer installation. * Maintain site service records and reports on all service assignments and departmental activities. * Perform site testing, maintenance, and installation service and repair projects. * Carry out and organises testing of equipment at site and factory. * Understand and accept company policy with regards travel allowance and subsistence and recognises that some weekend overtime working will be required. * Pricing and preparing quotations. * Compiles RAMS and Site visit surveys. * Act as the main Point of contact for customers ensuring smooth transition of work. * Supervisor/client training. * Supervising contractors on site * Supervising residential and commercial fit out jobs * Manging projects to arrive on site on time and within budget The Person we are looking for * IT Literate - Confident user in Microsoft Office * Knowledge of Salesforce is highly desirable * Previous experience carrying out controls commissioning in HVAC * A good understanding of Health & Safety in the workplace essential * Supervisory skills preferred * Good Communication Skills both written and verbal and the ability to communicate effectively at all levels Qualifications * Electrical Engineering Degree/HNC/HND * SSSTS Preferable to work on site but not essential Additional In addition to a competitive salary, our client will also provide a Company Vehicle and regular overtime is available. This will require working some weekends and we are looking for flexible candidates who are comfortable with travelling across the UK. If you would like to be considered for this vacancy, please click apply now

Zenith People are looking to recruitment an experienced Geospatial Surveying Apprenticeship Trainer. The role is to deliver high-quality teaching and learning for the Level 3 Geospatial Survey Technician apprenticeship, both face-to-face and remotely. Manage a caseload of learners and employers, ensuring timely achievement and progression. Support the raising of standards in line with strategic objectives and the technical demands of the geospatial sector. Role responsibilities and requirements: To deliver high quality teaching and learning sessions that will stimulate learning appropriate to learner needs covering topics including: Surveying principles and techniques - Use of GNSS, total stations, and laser scanners - Data collection, processing, and geospatial software (e.g. AutoCAD, GIS) - Health & safety in field environments - Mapping, cartography, and spatial data interpretation Prepare lesson plans and schemes of learning that meet the apprenticeship standard and reflect current industry practices. Use initial assessments to tailor learning for apprentices with varying levels of technical experience. Liaise with employers to ensure training reflects real-world surveying tasks and supports business needs. Monitor learner progress and provide feedback on technical skills, portfolio development, and EPA readiness. Support apprentices in developing core competencies such as: - Data accuracy and validation - Site preparation and equipment calibration - Understanding of geospatial ethics and data security Promote Maths and English in context (e.g. coordinate systems, scale, measurement conversions). Liaise with employers at reviews on the development of training programmes to satisfy employer requirements and add value to learners. Monitor learner progress to ensure learning continues and learners achieve in a timely manner. Support the achievement of KPI’s, business performance, and contractual targets for learner retention and success rates. Ensure compliance with awarding body and Ofsted requirements, including IQA and audit readiness. Act on feedback from teaching observations, employers, peers, or other review processes. Provide impartial advice and guidance on career progression within the geospatial sector (e.g. moving into GIS analysis, land surveying, or civil engineering roles). Promote Safeguarding, Prevent, British Values, and EDI in all sessions. Maintain up-to-date knowledge of geospatial technologies and industry developments (e.g. drone surveying, BIM integration). Attend monthly caseload reviews and contribute to internal and external audits. Deliver commercial or CPD training in geospatial topics if required. Provide a high level of customer service to all learners and parties contacting the business. * Have experience delivering vocational qualifications to groups of learners and individuals from a range of backgrounds. * Ensuring learners’ work is marked in a timely manner (weekly) * Design and deliver core skills and any fundable or commercial training as and when required. * Hold a full teaching qualification - PGCE, PCET, DTLLS Recognised Assessor award: D32/D33, A1, TAQA or CAVA * Industry experience in land surveying, geospatial data collection, or mapping technologies. * Be proficient in AutoCAD, GIS software, and surveying equipment. * Must have excellent written and verbal communication skills with the ability to communicate professionally at all levels. * Experience of unsupervised working and using own initiative. * Experience of online learning and assessment platforms. * The ability to work in a target orientated environment and achieve required measures of success and quality. * Understand different learning styles/needs and how to differentiate through various teaching methods. * Be able to motivate self and learners. * Be willing to work flexible hours and locations as required, be committed and enthusiastic. * Excellent organisational, IT and administrative skills * Full, clean driving licence and use of a vehicle must be flexible with travel. (Business insurance is compulsory) * To believe in and demonstrate values and team charter behaviours

Zenith are looking to recruit an experienced HR Trainer to work from its head office in Hebburn. As an HR Trainer you will be a commercially minded HR professional, providing practical HR support to Zenith customers as part of the Recruit, Retain and Thrive project. Also, from April 2026 deliver high-quality teaching, learning and assessment for HR apprenticeships (primarily Level 3 HR Support, with potential to support Level 5 in time), making sure learners achieve on time and employers see value. You must have real HR experience in industry and be confident translating “what good HR looks like” into training, coaching and documentation for learners and employers. You will also work to funding/compliance standards, Ofsted expectations and Zenith’s internal quality framework. Role responsibilities: HR Support (Client-Facing) * Be a named HR contact for a portfolio of Zenith customers, providing timely, inclusive, risk aware advice on ER, absence, performance, probation, recruitment and onboarding. * Draft/ review HR documentation (contracts, handbooks, policies, letters) in line with UK employment law and ACAS guidance. * Coach line managers to handle day-to-day HR issues confidently and consistently. * Align HR support to business needs - retention, engagement, restructuring, growth hiring. * Spot opportunities to introduce Zenith’s wider services (recruitment, apprenticeships, skills bootcamps, commercial HR training) and pass into the wider team. * Create and foster a peer network of HR managers. Apprenticeship Delivery & Teaching * Deliver engaging workshops/sessions (face-to-face and remote) * HR legislation and policy * Recruitment and selection * Employee lifecycle and onboarding * Performance management and appraisal * Employment law and ethics * HR systems and data handling * Prepare lesson plans and schemes of work that meet the apprenticeship standard and reflect current HR practice. * Use initial assessment to tailor learning for apprentices with different starting points. * Liaise with employers to make sure training reflects live HR tasks in their business. * Set, mark and give feedback on work-based tasks, portfolio evidence and EPA readiness. * Promote Maths/English in context (e.g. interpreting HR metrics, writing HR reports). Learner & Employer Management * Manage a caseload of learners and employers, ensuring timely achievement and progression. * Monitor progress on the e-portfolio/LMS and intervene early where learners fall behind. * Provide impartial IAG on HR career routes (HR Assistant → HR Advisor → CIPD, etc.). * Deliver commercial or CPD HR training when required. Quality, Compliance & Safeguarding * Ensure compliance with awarding body, ESFA and Ofsted requirements - including audit readiness, IQA and accurate record keeping. * Attend caseload reviews and contribute to internal and external audits. * Promote Safeguarding, Prevent, British Values and EDI in all sessions. * Maintain up-to-date knowledge of employment law, CIPD standards and changes in the HR sector. * Deliver against internal KPIs for retention, success rates, employer satisfaction and documentation. Person Specification Essential CIPD Level 5 (or strong equivalent HR generalist experience). Recent in-house HR/people experience in a commercial or industrial setting. Confident delivering to groups and 1:1, in person and online. Strong written skills - policies, letters, feedback to learners. Good working knowledge of UK employment law and HR best practice. Experience using online learning/assessment platforms. Organised and able to work to targets (learner progress, achievement, customer SLAs). Full, clean driving licence and access to a vehicle; flexible to travel across the region. To believe in and demonstrate Zenith’s values and team charter behaviours. Be willing to work flexible hours and locations as required, be committed and enthusiastic. Desirable Teaching/assessing qualification (AET/PTLLS, CAVA/TAQA, or willing to work towards). Experience of apprenticeships/work-based learning and Ofsted/ESFA requirements. Experience with SMEs where HR is being built from low base. Understanding of how AI/HR tech is emerging in people functions (nice to have for futureproofing delivery). Zenith Training is the fast-growing learning and development division of Zenith People. We work across various sectors, integrating strategic thinking with innovative training to help businesses deliver their strategy and future growth across the Northeast. As an Ofsted Rated Good provider and ISO 9001:2015 certified organisation, we’re committed to maintaining the highest standards of quality and continuous improvement in everything we do. We’re a growing business, and we’re always looking to bring like-minded, talented individuals on board to support the achievement of our business objectives. So if you feel that we sound like the type of business you can see yourself working in and think that you have something to bring to our table, please get in touch – we’d love to hear from you! Benefits of working with Zenith: Enhanced Holiday Package – Enjoy more time off to recharge. Great Working Environment – Supportive, collaborative, and positive culture. Free Parking – Convenient and cost-saving for all staff. Pension Salary Sacrifice – Tax-efficient way to boost your retirement savings. Cycle to Work Scheme – Promote health and sustainability. Extra Pension Contributions – Additional employer contributions after probation. Hybrid Working – 1 day per week working from home (after probation). Social Gatherings – 4 events per year to connect and celebrate. Death in Service (DIS) – 4x salary for peace of mind. Training & Development – Continuous learning and career growth opportunities. Employee Assistance Program (EAP) – Includes a wellbeing app for mental health support. Birthday Off – Celebrate your special day with an extra day off