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The Vacancy 🌟 Join Our Team as a Customer Service Coordinator! 📍 Location: Croydon (Responsive Maintenance Division) We’re looking for a dedicated Customer Service Coordinator to join our team in Croydon, supporting one of our social housing contracts. In this role, you’ll be the central point of contact for residents, ensuring their concerns and complaints are handled with care, professionalism, and efficiency. You’ll play a vital role in maintaining trust and satisfaction by managing customer feedback and resolving issues throughout our maintenance programmes. 🔑 Key Responsibilities • 🗣️ Act as the primary contact for residents raising complaints or service concerns., • 📞 Manage and resolve customer complaints in a timely and empathetic manner, ensuring clear communication throughout., • 📋 Maintain accurate records of all customer interactions, complaints, and resolutions using our internal systems., • 🤝 Liaise with internal teams and contractors to investigate and resolve issues effectively., • 📅 Coordinate follow-ups and ensure residents are kept informed of progress and outcomes., • 🧠 Identify recurring issues and contribute to service improvement initiatives., • 🧾 Prepare reports and summaries of complaint trends for management review. 🚗 Requirements • Proven experience in customer service, complaints handling, or resident liaison-ideally within housing or maintenance services., • Strong communication and conflict resolution skills., • Excellent attention to detail and ability to manage multiple cases simultaneously., • Proficient in IT systems and comfortable using databases and reporting tools. We welcome applicants from all backgrounds and assess any disclosed convictions individually. We’re committed to fair hiring practices and creating an inclusive workplace. 💬 Ready to make a real impact in residents' lives Apply now and become part of a team that values empathy, accountability, and continuous improvement. Given the nature of this position, you will need to undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting Work for Wates Wates is one of the UK’s leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment. We are driven by our purpose, ‘reimagining places for people to thrive’ and our three promises: Thriving places – working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity. Thriving planet – protecting nature and taking action on climate change by collaborating and innovating with our partners. Thriving people – creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care. We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background. Work for Wates Wates Group is one of the largest, and most successful family-owned private construction, development, and property services companies in the UK. We are building a place to work where everyone belongs, by one small act of inclusion at a time. We celebrate difference and welcome diversity. As a responsible and inclusive employer, we are committed to equality and are proud to have been recognised for this through a range of accolades including gold accreditation with Investors in People, we are also a Disability Confident employer. Being a family owned, business means we understand and value long term relationships. The Wates Group are committed to three ambitious environmental targets for 2025: Zero Waste, and Zero Carbon, from our operations and Positive Nature Enhancement. Wates are pushing to take a leading role in reducing our industry’s environmental impact.

Job Purpose Our client, a well‑established mutual financial institution, is looking for several Customer Service Representatives to join their team. In this role, you’ll make sure mortgage, and savings accounts are managed smoothly while providing customers with clear, friendly, and efficient service Responsibilities • Stay informed: Keep up to date with all the products and services the Society and its related companies offer., • Help customers: Answer phone calls and online queries quickly and accurately, supporting both mortgage and savings customers., • Provide information (not advice): Explain products and services clearly, sticking to approved scripts where needed, and avoid giving financial advice., • Handle mortgage admin: Process tasks like completions, repayments, product transfers, lease extensions, property sales, letting requests, and customer account changes., • Support savings customers: Write letters, respond to account queries, and help with “lost account” searches., • Cashiering duties: Open and close savings accounts, update account details, and process deposits and withdrawals using the Society’s systems., • Update records: Manage changes to customer and account details, such as addresses or nominated bank accounts., • ISA transfers: Carry out transfers in and out according to procedures., • Registrations: Assist with customer registration processes., • Cross‑department support: Help other teams when needed, including Loans Underwriting and New Business. You may also cover cashiering at branch offices and work occasional Saturdays., • System testing: Test new products, systems, and statements., • Online accounts: Handle applications, security checks, updates, and secure messages., • Reports: Check daily, weekly, and monthly reports., • Meetings: Attend internal and external meetings as required., • Other tasks: Carry out any related duties requested by your manager. Skills & Experience • Strong organisational skills., • Clear communication skills (written, spoken, and listening) able to explain complex things simply., • Curious and eager to learn., • Flexible able to switch tasks quickly (e.g., take a call while working on admin)., • Problem‑solving mindset, logical, analytical, and solution‑focused., • High accuracy and attention to detail., • Quick to pick up new skills and concepts., • Confident with IT systems., • Team player., • Experience in a busy customer service role (preferred)., • Experience in financial services or a regulated environment (preferred).

We are Places for People Group, we're a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK's leading health and wellbeing enabler. We aren't your typical company. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you're more than just a number - you're part of our cause. More About Your Role You will work across a busy leisure facility helping drive membership numbers by creating an environment that is friendly, welcoming and supportive of a customer's choice on how, when and where they are active. You will be responsible for supporting your team to deliver outstanding levels of customer service and the centre advocates the benefits of activity in all its forms. You will lead and coach the membership teams in the ‘everyone a member' objective, ensuring that they respond to all membership enquiries from prospective and current members. Your team will show an interest in those that have shown an interest in us – be responsible for the following up of all enquiries and prospects who do not join. Manage enquiries and prospects making full use of the technology provided and following the processes and procedures determined. You will monitor your personal and your team's sales performance and complete any reporting requirements within deadlines. You will ensure that your team uses sales tools and techniques documented within Places Leisure Membership management manual and those communicated through coaching and training For more information please download our job profile available on our website. More About You You will have experience in membership sales, ideally within a leisure/hospitality environment. You should also have experience of leading teams, managing them to KPIs. You should be passionate about health and fitness and have strong product knowledge. As a manager you will need to communicate Places Leisure's vision to your team and ensure everyone undertakes a customer first approach and understands the team's objectives. You will need to evidence at interview how you have motivated teams to deliver sales and customer service on a consistent basis. You should also have a background in a customer facing role and be used to hitting targets to achieve individual and team targets. You will be a manager who leads from the front, as comfortable showing prospective members around the site as you are motivating a team. Benefits We are a large, diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include: • We align with the Real Living Wage foundation, • A bonus scheme for all colleagues at 2%, • Full Health & Fitness membership for you, a nominated adult and up to 4 juniors, • Flexible working (including part time working, shift work and more), • An opportunity to purchase additional annual leave, • Lots of opportunity to access ongoing personal learning and development, • Access to our Company Pension scheme, • Cashback plan for healthcare costs – up to £500 saving per year, • Discounts of up to 50% on activities, centre shop and cafes, • Extra perks including huge discounts and offers from shops, cinemas and much more. What's next? If you meet the criteria and are ready to make the next step in your career then apply following our simple 5 minute application process, upload a CV and a supporting statement which demonstrates how you meet the requirements of the role. Please note that we may bring the closing date forward, if we receive a large number of quality applications. If you are interested in this role we would advise applying immediately to avoid disappointment. If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive, OneDrive and Dropbox. At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities. Armed Forces - We are proud to support the Armed Forces Covenant. Places for People will guarantee an interview for any candidate who is serving or has formerly served in the Armed Forces, as a reservist, armed forces veteran (including the wounded, injured and sick), cadet instructor and military spouse/partner and who meets the essential criteria for the vacancy. Disability Confident - We are proud to be a member of the Disability Confident scheme certified as Level 2 Disability Confident Employer. This helps us to successfully employ and retain people with disabilities and health conditions. Disabled applicants who meet the essential criteria for a vacancy will be guaranteed an interview. The Equality Act 2010 (Disability Discrimination Act 1995 for NI) defines a disabled person as someone who has a physical or mental impairment that has sa substantial and long-term negative effect on their ability to do daily activities. Neurodivergent – Neurodiverse individuals have highly valuable skills, and we recognise that a traditional interview process sometimes works against them and doesn’t allow them to self-advocate. Neurodiverse applicants who meet the criteria for a vacancy will be guaranteed an interview.

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Entry Level Customer Sales Assistant (No Experience Required) – Immediate Starts Available! - Croydon. Eager to start a career in Sales or Customer Service but feel held back by limited experience. Are you a dynamic and driven individual with incredible communication skills who would thrive within

Lead and empower colleagues to always put the customer first and deliver outstanding customer service. From a Bradford market stall to the UK's fifth largest supermarket we are proud to be the Yorkshire food retailer serving customers across the UK over almost 500 stores and an online home delivery

No visible tattoos while you’re in Emirates cabin crew uniform (cosmetic and bandage coverings are not allowed). For further information and to apply click the Apply Now button. If you’re ready for a career that takes you places, apply online now and start your adventure with Emirates.

Customer Service Representative.

You’ll also reap the rewards of your hard work putting a shift in so that the store is ready before the doors even open.

Set a high bar for complaints resolution, ensuring your team consistently delivers prompt, fair and well-evidenced outcomes that stand up to regulatory scrutiny, including the Housing Ombudsman's Code of Practice. We treat complaints as critical intelligence — not admin. We're looking for a hi

Project Overview: Precision Recruitment Group are seeking a reliable and hardworking FLT Telehandler for an exciting new build construction project based in Shrewsbury. The contract will start around 19th January and is expected to run for a minimum of 6-8 months. Key Responsibilities: Carry out all works on site as instructed by the Site Management team Unload materials and merchandise from incoming vehicles and stack them to assigned places Responsible for ensuring that the needs of the workforce are handled efficiently. Inspect machinery to determine the need for repairs and guarantee safety by performing regular maintenance Keep updated records of inventory and activity logs About You: CPCS / NPORS & Right to Work in the UK Enthusiastic and MUST be able to use initiative whilst working unsupervised Experience of working on Construction Sites Valid full UK Driving Licence Apply & Reward: You will be rewarded with a minimum 6 month assignment, working a minimum 41.5 hours Monday - Friday with the possibility of Saturday work from March. You can apply via this website. Be sure to follow PRGs social media platforms for the latest job opportunities, candidate of the month announcements, construction news, events, and competitions. By submitting your application, you consent to your personal data being used for recruitment purposes as outlined in our GDPR Policy Document. A copy will be emailed to you upon registration. TPBN1_UKTJ

As a Lidl Customer Assistant, no two shifts are the same. You’ll take pride in going the extra mile to keep the store clean, tidy and organised, working closely with your retail colleagues and making sure that every customer receives the service they deserve.

As our Customer Relations Manager, you will be a key point of contact in our customers Vistry journey, managing resources to address and resolve issues raised with efficiency, reliability whilst being results focused. You will support the sales and site teams in managing customer satisfaction after

Set a high bar for complaints resolution, ensuring your team consistently delivers prompt, fair and well-evidenced outcomes that stand up to regulatory scrutiny, including the Housing Ombudsman's Code of Practice. You'll want to see evidence of improvement; proof that complaints are falling for the

You thrive in a fully client facing environment and understand the nuances between integrating yourself into a client’s marketing team and being an Account Manager delivering the best to your client. In this role you will be a key part of the account management team based onsite at our client’s

Job Description Live the cabin crew life Join our team as Emirates cabin crew and see the world as you work.This is your opportunity to be part of the world’s largest international airline.Look forward to a tax-free salary, free accommodation and great travel perks for you and your family.Make D

A leading financial solutions provider in Croydon is seeking an Account Manager to enhance dealer relationships and develop new business opportunities.

At Etex, our purpose is to inspire new ways of living. We are an international leader in sustainable construction, driven by a passion for excellence, but it's our people that are our top priority. We connect, collaborate, and champion the well-being of our employees, forming partnerships and pioneering change in our ever-evolving industry. If your skills, experience, and qualifications match those in this job overview, do not delay your application. At Etex, we seek to make a meaningful impact in the lives ... JBLK1_UKTJ

In this dynamic role we’ll expect you to meet financial targets for both commercial insurance and fee-based risk management services, working closely with our customers to understand their specific needs. Zurich Municipal is a leading provider of insurance and risk management solutions for the pub

A global logistics leader in Croydon is seeking a Retail Territory Manager to build strong customer relationships and ensure effective asset return.This position requires a full UK driving licence and 2+ years of experience in customer-facing roles.The role involves managing a portfolio of retail cu

A leading B2B media brand in Croydon is looking for a self-motivated Account Manager.The role involves selling advertising and marketing products across a portfolio, focusing on customer acquisition and account management.Candidates should have media sales experience, strong communication skills, an

Electronics Weekly is a market leading brand, having provided exceptional quality content to the electronics sector for over 60 years. Electronics Weekly engages with senior decision‑makers across this fast‑changing sector, online, in print and face to face, providing the best news, analysis, be

As a manager you will need to communicate Places Leisure's vision to your team and ensure everyone undertakes a customer first approach and understands the team's objectives. You will need to evidence at interview how you have motivated teams to deliver sales and customer service on a consistent bas

Product Testers are wanted to work from home in the UK to fulfill upcoming contracts with local and international companies.We guarantee 15-25 hours per week with an hourly pay of between £18 / hr.There is no payment required in order to apply or to work as an In-Home Usage Tester.You don't ha

Customer Service and Membership Manager - Kingston Upon Thames, London. You will be responsible for supporting your team to deliver outstanding levels of customer service and the centre advocates the benefits of activity in all its forms. You will need to evidence at interview how you have motivated

If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income. No Customer Service Representative Agent experience needed. Customer Service Representative Agent Work From Home - Part Time R

You will need to evidence at interview how you have motivated teams to deliver sales and customer service on a consistent basis. You will be responsible for supporting your team to deliver outstanding levels of customer service and the centre advocates the benefits of activity in all its forms. You

As our Customer Service Coordinator, you will liaise with customers, partners, technicians and subcontractors to ensure the completion of customer service cases within a timely manner and within SLA. To deliver an excellent customer service, understanding and empathy to our customers to ensure a pos

The Customer Service Unit is the primary point of contact for all operational customer inquiries—both internal and external—related to Air Canada Cargo in the UK. La personne qui occupe ce poste est responsable de gérer les principales activités opérationnelles au sein du service, notamment l

If you're passionate about customer service and operational excellence, we want to hear from you!. Excellent communication, organisational skills, and a passion for delivering great customer service. Join a leading fashion brand! We're looking for a detail-oriented, organised professional with distr

Van Driver/Customer Service Assistants. Someone with exceptional customer service experience, the ability to work under pressure efficiently and safely and a flexible attitude to work. Van Driver/Customer Service Assistants.

This will primarily involve hosting our customers in shop, cross selling our retail and online products and services, clearly communicating answers to customer queries and informing customers about our latest promotions. As a Customer Service Team Leader at Paddy Power, you will be the welcoming hos

This role offers a fantastic opportunity to work in a customer environment that is fast paced and interactive, delivering exceptional standards of customer service. Monitor and reply to customer queries across all our platforms, tracking customer orders and updates to support customer brand insight

Customer Service Agent and Warehouse Operator (Competitive) at Established business supplies provider. Customer Service Agent and Warehouse Operator. This position is crucial for ensuring efficient supply chain flow and customer satisfaction within a business services environment.

The Customer Service Officer is responsible for solving our customers’ problems from start-to-finish so that they can get back to enjoying their experience at GBS as quickly and effortlessly as possible. By utilising these systems, the Customer Support Officer will provide customers with support,

Customer Service Advisor Working as part of a busy customer service team, you'll be provided with all the training you need to "jump on" the phones, and help house owners and tenants, commercial landlords and industrial property owners and developers, with a range of queries and updat

Due to continued growth and increased demand, a leading financial services provider based in West Sussex is seeking an experienced Customer Service Executive with a strong background in customer support, call centre operations, and client relationship management. Proven customer service experience i

As they continue to strengthen their presence across Europe, they are seeking a Sales Operations & Customer Service Executive -. Produce and manage orderbooks, ensuring accuracy and alignment with customer needs and business targets. Enter and maintain customer data, including orders, pricing, part

Customer Service Executive - Financial Services. Previous experience in customer service, contact centre, or client support. Are you passionate about delivering outstanding customer experiences? Our client, a leading financial services provider in West Sussex, is expanding and looking for a.

We are currently looking to strengthen the credit control function with a customer service driven individual who has a keen interest in a long-term career within Credit Control! Graduate - Customer Service Permanent - Office Based £25,000 - 26,000 Reporting directly into the Credit Control

Sales and Customer Service Are you bored of administration or retail jobs and looking to start as a sales advisor? Are you Looking for something challenging to put your personality and enthusiasm to use? Then this sales advisor role could be for you. They are currently looking for fun, bubbly, pas

An NVQ Level 2 in Customer Service following the completion of the apprenticeship (15 months) . You’ll chat with customers over t.

The Credit Control / Customer Services role is responsible for managing customer accounts, ensuring timely payment of invoices, and delivering high-quality support to customers. Customer Services Act as a first point of contact for customer account queries, including billing, deliveries, order issu

Our client is seeking an organised and efficient Administrator to support their team in providing service and maintenance for domestic and commercial heating systems.

Life Assurance - 2x your salary for peace of mind Wellness Package - Supporting your health and wellbeing Company Bonus Scheme - Up to 3% of salary (based on performance) Career Development - Be part of a supportive, growing teamAbout the Role As Customer Service Supervisor, you'll lead a small

To deliver customer service / excellence in all aspects of supporting the clients customers over the phone and in writing in both English and German. We are recruiting for a permanent Customer Service Advisor to speak both German and English. Dealing with customer quires on our system and translatin

As a Customer Services Assistant, you will contribute to a passionate and friendly team working in a fast-paced environment. Our Ideal Customer Services Assistant Will. Display passion for delivering excellent customer service.

Resolve queries efficiently while maintaining excellent customer service standards. Provide product and service information to customers and prospective clients. We specialise in customer engagement, lead generation, and campaign support, helping our clients deliver outstanding customer experiences.