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Role overview: White Goods Engineer Basingstoke Basingstoke Customer Service Centre Permanent Full Time Salary - £30,000 - £38,000 Counties/Areas recruiting in:GU,BH,SO,PO,RG,SP Shift Pattern: Average of 41 hours per week working 5 over 7 Days (some Saturday working on a rostered basis) No Sundays! At Currys we’re united by one passion: to help everyone enjoy amazing technology. As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. So you’ll never go it alone here. You’ll work in a great team, learning and growing together, and celebrating the big and small moments that make every day amazing. Join us as a White Goods Engineer and you’ll work your magic to keep customers’ appliances in tip-top condition. Whether you’re installing, diagnosing faults or making a vital repair, you’ll be on hand with the right skills, right knowledge and plenty of smiles to make sure every experience is a great one. Role overview: As part of this role, you’ll be responsible for: ● Driving your company van and managing your own day effectively (as you’ll work mainly on your own). ● Testing, diagnosing and fixing white goods in our customers’ homes. ● Providing and implementing technical knowledge across a range of white goods appliances. ● Building up our reputation as a home services expert. A lot of the job comes down to skill and efficiency, but building a rapport with customers is just as important. They will welcome you into their homes, and it’ll be down to you to get their products back on track and put their minds at ease. You will need: ● Proven experience in White Goods repairs. ● Full UK/EU driving licence with no more than 6 penalty points. ● Ideally (but not essential) ACS Qualifications (or equivalent) in Essential Gas Safety Domestic (CCN1), Gas Cookers and Ranges (CKR1). ● To love that feeling when you’ve delivered for a customer. We know our people are the secret to our success. That’s why we’re always looking for ways to reward great work. Alongside 30 days of annual leave (including bank holiday entitlement) and a competitive pension scheme, you’ll find a host of benefits designed to work for you. They include: ● First-class induction and on-going learning. ● Company approved tools and van. ● A shift pattern of seven over eight days. ● Quarterly bonus. ● Product discounts across the latest tech. Why join us: Join our White Goods Engineer team and we'll be with you every step of the way, helping you build the career you want with on-the-job training and the opportunity to learn skills for life, for inside and outside work. Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet. Every voice has a space at our table and we’re committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email and we’ll do our best to help.

Join us as a CX Root Cause Manager at Barclays, where you'll use advanced data and analytics to identify and address the root causes of customer complaints across BUK. You’ll focus on deep-dive analysis of complaint themes and drivers, as well as Financial Ombudsman Service (FOS) referrals and overturns, to uncover systemic issues and drive improvements to customer outcomes. Working across Product, Journey, Channel, and Operations teams, you’ll support the delivery of insight-led change initiatives, ensuring they are embedded, monitored, and evaluated for impact. The role involves using AI and analytical tools to accelerate insight generation and drive forward improvement opportunities, while maintaining full compliance with DISP and regulatory requirements. To be successful as a CX Root Cause Manager, you should have experience with: • Conducting deep-dive analysis and translating insights into change, • Collaborating effectively across diverse stakeholder groups, • Great communication and interpersonal skills, • Using data and analytics to identify root causes and improve processes, • Great proficiency in data analytics and visualisation tools (e.g. Python, SQL, Power BI), • Application of AI and Machine learning, • Experience and knowledge of Agile ways of working This role can be based in either London, Glasgow, Manchester or Northampton. Purpose of the role To manage and develop existing and new products and/or services; and where applicable, ownership of related customer and colleague journeys, develops the product strategy, drive change through Barclays execution teams, make key decisions in the product lifecycle and own associated outcomes for customers, colleagues and the bank, achieved through appropriate service level agreements, regulatory compliance, risk management and controls. Accountabilities • Development of customer level strategies & solutions that are tailored to customers’ needs., • Subject Matter Expert in the applicable Product/Proposition team and be able to confidently guide and advise stakeholders at all levels in the Bank on the application of existing and new products/propositions and related customer and colleague journeys., • Development of product propositions, and/or service strategy, define the priorities for delivering the outcomes needed to deliver the strategy and lead execution of the priorities., • Development of different commercial and business models through a strong understanding of the financial drivers of the P&L for the relevant segment/ proposition/ journey., • Evaluation of the technical feasibility, legal compliance, and potential risks associated with the development and launch of the new product., • Monitoring of market trends and analysis feedback from internal employees and target customers through prototypes, user testing sessions, and beta programs to identify areas for improvement to refine the product / process before launch., • Management of comprehensive launch plans and technical deployments for products that establish rollout timelines, marketing strategies, training initiatives and communication channels to promote the launch new products effectively., • To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions., • Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes, • If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others., • OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes., • Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues., • Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda., • Take ownership for managing risk and strengthening controls in relation to the work done., • Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function., • Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy., • Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively., • Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.