Customer success jobs in Sunderland - Page 2Create job alerts

If you’re an experienced customer success professional looking to build and shape a customer success function from the ground up, then Countfire could be the perfect opportunity. This role involves being on the frontline, working directly with customers to drive expansion and prevent churn in larg

Experience using Customer Success platforms like Gainsight or Totango. Ensure all customer success activities and data handling practices align strictly with regional GDPR and local privacy mandates. You are an empathetic advocate who can push back on customers when necessary to guide them toward be

Customer Success strategy and execution across multiple European markets, manages. Head of Customer Success (UK & Europe). Customer Success, Account Management, or Operations roles.

Customer Success / ~20% Sales Support. You will manage a portfolio of customer accounts and serve as a trusted advisor throughout the customer lifecycle—from onboarding and adoption to renewal and growth. Manage new customers and partners through the product onboarding process.

You'll be the Global Head of Customer Success - a true player-coach: owning relationships with key customers while building the CS function, processes, and team from the ground up. Head of Customer Success (Global). B2B SaaS Customer Success/Account Management.

In addition to ensuring that our customer satisfaction levels remain high, the operations team is the vital link between our customers feedback and the product team. Responsible for collecting customer feedback and communicating into the product team. With a unique focus on the contractor and tempor

With a unique focus on the contractor and temporary worker market, they provide market leading tools to support the calculation of complicated assignments, whilst still maintaining the simplicity and flexibility required to manage simple customers.

This role is ideal for someone who enjoys building trusted client relationships and ensuring customers achieve real, me.

The role is varied, customer‑focused, and ideal for someone who enjoys both admin and people‑facing work. Handle customer enquiries by phone and email. If you enjoy varied work, like helping customers, and want to be part of a small, welcoming team, we’d love to hear from you.

The successful applicant should have a minimum of 3 years’ experience working in account management, or a customer service role within a B2B environment. Demonstrated success managing high-value or strategic customer accounts. Russell Publishing is recruiting a Customer Success Account Manager to

This is a great opportunity to join a fast growing business, where you work within a friendly team, and have the opportunity to develop a career.What is most important is a desire to want to build a worthwhile career and have a positive attitude towards learning, and wanting to develop yourself with

Important - Must be Welsh speakingAn outstanding opportunity to join a leading Management Information System (MIS) provider for schools and local authorities.We are looking for individuals with experience of using school MIS systems in a Welsh education context for example teachers, exams officers,

A leading healthcare technology company is seeking a Senior Customer Success Manager NHS to manage key client relationships across the NHS and private hospitals in the UK.

A leading software company in the UK is looking for a Customer Success Manager to ensure customer satisfaction and software adoption. You will support clients, identify upselling opportunities, and enhance customer relationships.

A leading cloud software company in Greater London seeks a Senior Customer Success Manager to build strong relationships and empower key customers. In this role, you will provide expert guidance and help customers fully utilize our solutions, ensuring their success. Ideal candidates will have a back

An innovative tech company in the United Kingdom is seeking a Manager, Customer Success to lead the EMEA team in enhancing customer experiences. Ideal candidates have extensive experience in SaaS environments, proven leadership skills, and a strong background in customer lifecycle management.

At least 2 years’ experience in Customer Success, Technical Support or a similar SaaS role. CV Screen is recruiting for a Customer Success Manager to join an innovative SaaS technology business based in Canary Wharf, London. The successful candidate will play a key role in supporting and growing a

A fashion industry leader in Greater London is searching for a detail-oriented Wholesale Operations & Customer Services Coordinator.

We are looking for a Principal Customer Success Manager to join our Customer Experience team. Motivated to drive outcomes for your customers, you see Customer success as your own. As a Senior CSM, you will be assigned to a portfolio of customers and be responsible for the success of those accounts.

Contribute to internal knowledge systems, QA workflows, and operational processes to strengthen long‑term customer success. At least 2 years of experience in Technical Customer Success, Solutions Engineering, SaaS Implementation, or similar technical client‑facing roles. We are currently looking

Do you believe Customer Success should be a. Senior experience leading Customer Success / Implementation in. Would you like to own the entire post-sale function (implementation, onboarding and customer success) within a.

As Vanta’s EMEA Customer Success Manager for the Strategic Segment, you will be responsible for a portfolio of Vanta’s largest and most complex customers, organizations with 10,000+ employees operating in highly regulated, global environments. Customer Success experience in a SaaS environment, w

A technology company in the UK is seeking a Senior Customer Success Account Manager to enhance customer relationships and drive account growth across multiple verticals. Responsibilities include managing customer accounts, conducting business reviews, and developing ROI models.

The Senior Customer Service Manager (CSM) role at QAD is a critical part of QAD’s Go-To-Market organization, focusing on revenue retention and growth within our current customer base. The Sr CSM is expected to interact appropriately with customer personnel at all different levels, from technical c

Reporting to the Head of Customer Success and focusing on accounts in UK/EMEA - you are energetic, driven, and care deeply about the success of our customers. Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementati

Demonstrable experience in a customer success and/or customer success enablement role in enterprise software/SaaS within a global context. Experience designing and implementing successful customer success programs, methodology, and related content and coaching. Guide customer on org strategy, govern

A leading SaaS company in the UK is seeking an experienced Customer Success Manager to oversee customer accounts and drive adoption of their platform. This role requires strong customer management skills, deep product knowledge, and the ability to proactively prevent churn. Successful candidates wil

A workforce management technology company is seeking a strategic leader for Customer Success. This role focuses on bridging the gap between Enterprise clients and self-serve users, driving revenue growth through upselling and proactive customer support. The ideal candidate will implement AI-driven s

A leading tech company in the United Kingdom seeks a Senior Customer Success Manager for Financial Services. The ideal candidate will have a strong background in customer success, analytics, and relationship management. This role focuses on guiding customers through their journey post-sale, ensuring

Our Customer Success Managers will focus on implementing and expanding our offerings within customer accounts, increase customer retention, deliver value-based metrics, and drive customer satisfaction. As a Customer Success Manager, you will have the opportunity to play a crucial part in all stages

Build and execute tailored customer success plans to ensure consistent value delivery and proactively address any challenges or barriers to success. The HOCS takes a proactive, strategic approach to ensure customer success, expansion, and platform optimisation, helping customers realise full busines

A leading technology firm in the United Kingdom is seeking a Senior Customer Success Manager who is passionate about customer success. Responsibilities include customer onboarding, communication, tracking success metrics, and mastering the Intralinks platform to enhance customer engagement. Ideal ca

You'll help create and establish a robust customer success solution for XRS, with opportunities to grow and shape the future of customer success management at CBRE. Understand customers' business objectives, KPIs, and success metrics to develop success plans that drive engagement, product adoption,

A climate technology firm in London seeks a Lead Customer Success Manager to develop global strategy and manage strategic enterprise relationships. Ideal candidates should have 6+ years of experience with enterprise customers and familiarity with the carbon markets.

The Customer Success team is responsible for onboarding new clients and helping them use our products, so they get maximum value – leading to retention of existing client relationships and revenues at scale. About the Customer Success Team. Proficiency with CRM and customer success tools such as S

Our mission and goals go beyond satisfaction—we strive to delight customers at every stage of their journey, building and fostering long-term relationships built on trust, shared success, and mutual growth. Our Customer Success organization is at the heart of incident. Ample experience in Customer

A leading technology company is seeking a Customer Success Manager to effectively drive customer value and reduce churn. The ideal candidate has experience in customer-facing roles, strong communication skills, and a passion for customer success. You will manage a portfolio of Corporate and Enterpri

A global information services provider is seeking a Customer Success Manager to drive customer engagement and maximize product usage in the Greater London area. This role focuses on building strong relationships, executing personalized success plans, and ensuring customer satisfaction through contin

A minimum of 5 years of demonstrated success in a quota-carrying, customer-facing position. Seesaw’s mission is to provide every elementary student with joyful and connected learning experiences that lay the foundation for success in life. CSMs at Seesaw work directly with customers to drive value

This is a foundational role where you’ll shape how we engage customers, deliver value, and connect Sales, Product, and Engineering through a consistent customer‑success framework. Evolve and scale the Customer Success function, building repeatable processes, runbooks, and engagement models infor

A leading analytics company in Greater London is seeking a Customer Success Manager to maximize customer engagement and retention through strategic account management.

At Affinity, we're passionate about our customer's success and looking for strategic, results-driven CSMs. Customer Success Manager, Account Manager, or similar role. Serve as a Customer Advocate: build a strategy to manage the engagement and success of our clients.

Our Customer Success team follows the mission to maximize customer value in our everyday business. As part of the International Customer Success Team, you enable our customers to maximize their product experience by driving product adoption and growth opportunities at scale. Customer Prioritization:

Our Customer Success team works proactively and prescriptively to help customers get the most value from their investment in security and privacy by establishing long‑term relationships and acting as trusted advisors to our customers. Can guide medium to large customers through achieving their des

A leading financial services firm, based in Greater London, is seeking a Customer Success Manager to lead customer engagement initiatives and drive product adoption.

A leading warehouse automation firm is seeking a Customer Success Manager fluent in French to ensure clients derive maximum value from the DexoryView platform. Ideal candidates will have strong commercial acumen, experience in customer success roles, and the ability to interpret data-driven insights