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Lead structured QBRs, spend time with customers each month, and work closely with internal product, onboarding, and support teams to ensure customers see tangible value from new releases. Strong SaaS background in Account Management, Customer Success, or Technical Account Management. This is a senio

Account Management, Customer Success, or Client Services, preferably in B2B SaaS and/or Digital Marketing & Ecommerce. Work cross-functionally with Product, Support, and Marketing teams to advocate for customer needs. Segmentify is a Customer Engagement Platform that helps online businesses optimise

This is a great opportunity for those eager to develop their careers in customer success and the financial services sector. This role involves delivering training sessions, providing customer support, and collaborating with teams to enhance user experiences. The ideal candidate will possess strong c

Experience in Customer Success, Client Success, or Strategic Account Management. Senior Customer Success Manager – Insurance SaaS | London/Chelmsford | Hybrid. Eurobase is looking for an experienced Senior Customer Success Manager to join our growing Insurance division, working with enterprise cli

You'll be our first Customer Success Engineer, building the technical foundation for how we deliver customer outcomes at scale. You'll define our technical onboarding process, create runbooks, build health scoring frameworks, and establish how we scale customer success as we grow from dozens to hund

A leading digital advertising firm is looking for a Customer Success Manager to ensure client success and manage campaigns.

A leading SaaS solutions provider in the UK is seeking a dynamic Customer Success Manager to enhance client value and engagement. Ideal candidates have 3-5 years of experience in customer success, strong relationship skills, and a consultative approach. This role involves building strong relationshi

We are seeking a Customer Success Lead (remote) to own and scale our customer success function. As a customer success lead, you will own the relationships with our customers end-to-end. You will act as the voice of the customer internally while building processes, leading a role, and partnering clos

A leading software company in the United Kingdom is seeking a Mid-Market Customer Success Manager. In this role, you will manage a portfolio of customers, ensuring they achieve their goals with Assembled's platform. The ideal candidate has over 3 years of experience in customer-facing roles and exce

As a Customer Success Manager, you will delve deep to understand the key business, operational and technical challenges each customer is facing, and how Attensi’s product suite can maximize impact for them. As part of continuing to develop our successful UK operations and fuel our growth, we are s

The company is scaling rapidly and looking for a hands-on, strategic Customer Success leader to own the end-to-end customer experience and build a high-performing team. Senior Customer Success Manager – B2B FinOps Platform. This is a senior, hands-on Customer Success Manager role.

Collaborative approach to working with Product, Engineering, and Customer Success teams to drive better outcomes for customers. Hiya is hiring a Customer Success Support Specialist to own the end-to-end support experience for our Strategic Operators and Enterprise Customers. As we scale our customer

You will leverage your strong analytical skills to drive customer growth and satisfaction, ensuring the successful adoption of new features while collaborating across different teams. A fast-growing technology company in London is seeking an Enterprise Customer Success Manager to manage top-tier ent

In this role, you'll coordinate service engineers, manage customer communications, and ensure efficient daily operations.

We're looking for an enthusiastic and driven Customer Success Manager to join the JustGiving team in a fixed-term maternity cover role to own and manage a diverse portfolio of charity customers. Analyse data on fundraiser and donor behaviour, seasonal trends, and competitor successes; and share this

CMG is seeking a self‑motivated Customer Success Manager (CSM) to join our dynamic and fast‑growing Customer Success team. Customer Success, Sales, Account Management, or similar) with a strong track record of building relationships and delivering value to customers. The Customer Success group a

A leading technology firm is seeking a knowledgeable Customer Success Manager II to enhance customer relationships across the EMEA region. This role requires a proactive approach to ensure customers gain optimal value from services like Donesafe and HandsHQ. The ideal candidate has over 2 years of e

In this role, you will manage a team of Customer Success Managers to foster long-term customer relationships and ensure revenue retention and expansion. A leading tech company in the Salesforce ecosystem seeks a Team Manager of Customer Success. Applicants should have proven leadership experience in

As a CSM at Modo, you’ll own the product relationship across a portfolio of accounts - onboarding new customers, driving user activation, answering product and methodology questions, and making sure our customers are genuinely getting value from the Modo Energy terminal. Feed customer insights and

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The role of the Customer Success Manager is to build long-term, sustainable relationships with our clients, ensuring their success with our products and services. Track customer satisfaction and engagement metrics; proactively address any issues to ensure high customer retention rates. We are lookin

A leading tech company in London seeks a Customer Success Manager to oversee the success of enterprise customers. Ideal candidates will have 5+ years in customer-facing roles, strong communication skills, and a background in computer networking.

A leading content management platform in London is looking for a Scaled Customer Success Manager who is fluent in French and English. The ideal candidate has over 2 years of experience in customer success and is a self-starter with strong analytical and communication skills. This role involves manag

You own consumption growth across a portfolio of large enterprise accounts — ensuring the infrastructure customers have purchased is deeply adopted across their organisations, and that new workloads, teams, and use cases are continuously brought onto the platform. Vercel's roadmap to customer outc

A global analytics company in the United Kingdom is seeking a Customer Success Manager to maximize customer value from their products. The successful candidate will drive customer engagement and retention while collaborating with cross-functional teams. Ideal applicants will have experience in custo

The ideal candidate must have experience in Customer Success or Technical Account Management, with a strong understanding of enterprise IT environments. A leading enterprise software organization in Central London is seeking a Customer Success Manager to support enterprise clients in achieving their

The Director of Customer Success will play a key leadership role in operationalizing Customer Success across regions, driving excellence in onboarding, adoption, engagement, and advocacy. Own the post‐sale phase of the customer journey, for both new customer onboarding and existing customer succes

We’re looking for an experienced Customer Success Manager to join our team in London. Work closely with the CEO and, CTO to define a strategy that enables the optimisation of AI across the Customer Success and Support functions; we want to build a lean and efficient CS function that is supported b

A performance platform company in Greater London seeks a Customer Success Manager to drive value across a customer portfolio.

The role of the Customer Success Manager is to build long-term, sustainable relationships with our clients, ensuring their success with our products and services. Familiarity with customer success software and tools (e. We are looking for an experienced and enthusiastic Customer Success Manager to j

A leading software development scale-up in Greater London is seeking a Core Customer Success Team Manager. This role involves leading a high-performing team to drive revenue growth, enhance client relationships, and ensure customer satisfaction.

We’re hiring a Customer Success Manager / Inside Sales to support and grow relationships with our customers in a fast-paced, high-growth startup environment. B2B SaaS or services (customer success, account management, or sales). This is a hybrid role combining customer success, account management,

Collaborate with internal Sales and Customer Success key stakeholders to strategically prioritize customer retention and mitigate attrition. Consistently review Customer Success Scores and other meaningful metrics recommending appropriate options to support customer needs. Collaborate with Product E

A global health and well-being provider is seeking a Senior Customer Success Manager to enhance client relationships and employee engagement.

A Senior CSE will liaise internally with Darktrace Customer Success Managers, Renewals Managers, Analysts, Operations Engineers, and Sales members to ensure customer needs are met and to sustain consistent renewal and growth of customer accounts. Responsibilities include supporting the adoption of t

A cutting-edge sports performance firm in the UK is seeking a Customer Success professional to manage strategic relationships with elite football clubs.

A leading digital content provider in Milton Keynes is seeking a Customer Success Manager to drive satisfaction, retention, and growth. The ideal candidate has at least 3 years of experience in customer success or account management, preferably within SaaS, and is adept with tools like Salesforce an

Join our Family Law Team as a Customer Success specialist, to help family clients successfully adopt and engage with LEAP software. Customer Success, Account Management, or similar client‑facing role. Engage with customers throughout their lifecycle to ensure continued success with LEAP.

You will act as the primary point of contact for customers post‑sale, owning the full customer lifecycle from implementation through ongoing success. Build scalable customer success playbooks, documentation, and best practices as the function grows. Lead customer kick‑off calls, setting clear ex

We are looking for an addition to our Customer Success team to be a trusted partner to some of the world’s most ambitious advertisers! As a Senior Customer Success Manager at Smartly, you'll take ownership of our global customers from the first week, give consultative advice, scope and drive long-

The Customer Success Director brings deep, established expertise in the insurance industry, including emerging trends, regulatory requirements, and best practices, enabling them to provide informed guidance, influence strategic decision‑making, and enhance customer outcomes. Architect outcome‑dr

The Customer Success Manager (CSM) will be responsible for generating repeatable strategy of technology adoption for AvePoint customers. Identifying and understanding a customer’s adoption status and support history throughout the post-sales cycle; determining how to incorporate these elements int

You’ll be working directly with the Head of GTM and leadership team, shaping how Customer Success operates as the company grows. Proven experience in Customer Success or Account Management (ideally SaaS). Backed by top-tier investors and growing fast, they’re now hiring their first dedicated Cus

A leading data center provider in Greater London is seeking a Customer Success Manager to oversee the post-sales experience for clients. The ideal candidate will have at least 5 years of experience in customer-facing roles, with a strong background in service management and excellent communication s

At Notabene, the success of our customers drives everything that we do and our Customer Success team is at the heart of that. As a member of the Customer Success team , you will have a key role in helping to shape the Customer Success strategy while also owning and driving the growth of accounts in

Demonstrated success in managing customer relationships and delivering projects on time and to plan. Lead customer implementations form post sale through to go-live, managing delivery against defined goals, while orchestrating data, integrations, and system configuration. Key to the role is enabling

An innovative technology company in the UK is seeking a Head of Customer Success to lead a team dedicated to delivering exceptional client outcomes.

We're looking for a mission‑driven Customer Success Manager to help own and grow our book of business for the EMEA region. Has 3–7 years of experience in a commercial, advisory, or client‑facing role — this could be in Customer Success, Account Management, or Consulting/Advisory. This is an