JOB TODAY logo

Customer support jobs in West WickhamCreate job alerts

  • Cafe Supervisor
    Cafe Supervisor
    22 hours ago
    £13.5–£14 hourly
    Full-time
    Croydon

    G’day Mate! Urban Baristas is a specialty coffee company originating from Australia, known for its commitment to quality coffee and the vibrant Australian brunch culture. With several cafes across London and our roastery in Bethnal Green, we strive to create exceptional coffee experiences for our customers. We believe in fostering a positive work environment and supporting the professional growth of our team members. Join us as we continue to expand and deliver outstanding coffee and service to our valued customers. Job Summary We are seeking a motivated and experienced individual to join our team as a Supervisor in the Specialty Coffee Industry. You will be responsible for overseeing and leading the daily operations of our specialty coffee shop. You will ensure exceptional customer service, maintain high-quality standards, and create a positive and engaging work environment. If you have a passion for specialty coffee, proven leadership skills, and a strong track record in the industry, we invite you to apply. Responsibilities • Oversee all aspects of daily operations, including opening and closing procedures and team management., • Ensure the highest level of customer satisfaction by delivering exceptional service, maintaining product quality, and promptly resolving customer concerns or issues., • Lead, train, and inspire a team of coffee enthusiasts, fostering a positive and collaborative work environment., • Implement operational strategies to achieve sales targets and drive business growth., • Monitor and manage stock levels of coffee beans, supplies, and merchandise, placing orders as necessary to maintain product availability., • Maintain strict adherence to health and safety regulations, ensuring a clean and hygienic work environment., • Uphold the quality and consistency of coffee preparation, ensuring adherence to company standards and providing guidance to the team. Requirements • Previous experience in the specialty coffee industry or a similar management role., • Proficiency in espresso extraction, including grind adjustment, dosing, and tamping techniques., • Skill in creating and pouring latte art designs, showcasing attention to detail and craftsmanship., • Proven leadership abilities with a track record of effectively managing and developing a team., • Exceptional customer service skills with a friendly and approachable attitude., • Excellent organizational and time management skills, with the ability to multitask in a fast-paced environment., • Strong problem-solving abilities and the capacity to make sound decisions under the pressure., • Flexible availability, including weekends and holidays., • A positive attitude, a willingness to learn, and a strong commitment to teamwork.

    Easy apply
  • Chef
    Chef
    2 days ago
    £14–£14.5 hourly
    Full-time
    Croydon

    CHEF – JOB DESCRIPTION Position: Chef Location: Pub / Hospitality Venue Hours: Full-Time / Part-Time Salary: Competitive – dependent on experience ROLE OVERVIEW We are looking for an enthusiastic, reliable and experienced Chef to join our team. The successful candidate will be responsible for delivering consistently high-quality food while maintaining excellent standards of food safety, cleanliness and kitchen organisation. This is a hands-on position suited to someone who takes pride in their food, works well in a busy pub environment and understands the importance of consistency, speed and presentation. KEY RESPONSIBILITIES • Prepare, cook and present food consistently to the required standard., • Ensure all dishes are produced according to agreed recipes, specifications and portion controls., • Maintain high standards of food presentation and quality., • Complete food preparation ahead of service and ensure the kitchen is fully prepared for each trading session., • Work efficiently during busy services while maintaining quality and standards., • Ensure all food is stored, labelled, dated and rotated correctly., • Follow FIFO stock rotation procedures., • Complete and maintain all required food safety, temperature and HACCP records., • Maintain excellent standards of kitchen cleanliness and hygiene., • Ensure equipment, preparation areas, fridges, freezers and storage areas are kept clean and organised., • Assist with deliveries, stock control and stock rotation., • Minimise food waste and help maintain appropriate food margins., • Report maintenance, equipment or food safety issues immediately., • Follow allergen procedures and ensure allergen information is understood and correctly communicated., • Comply with all company policies, health & safety requirements and food hygiene legislation., • Work closely with the General Manager and wider venue team., • Support other kitchen team members when required. WHAT WE’RE LOOKING FOR The ideal candidate will have: • Previous experience working as a Chef within a pub, restaurant or similar hospitality environment., • Strong food preparation and cooking skills., • Good understanding of food hygiene and kitchen safety., • Knowledge of allergens and cross-contamination controls., • Ability to work calmly and efficiently during busy services., • Good organisation and time-management skills., • A positive and professional attitude., • Reliability and excellent attendance., • Ability to work independently as well as part of a team., • Flexibility to work evenings, weekends and bank holidays. DESIRABLE • Level 2 Food Safety & Hygiene Certificate or above., • Previous experience within a high-volume pub kitchen., • Experience with stock management and food ordering., • Understanding of food GP, portion control and waste management. WHAT WE OFFER • Competitive rate of pay., • Full-time and part-time opportunities., • Flexible working hours., • Opportunities to progress within a growing pub group., • Supportive management team., • Training and development opportunities., • Staff benefits and discounts where applicable. OUR EXPECTATIONS We expect every member of our kitchen team to take ownership of quality, cleanliness, consistency and customer satisfaction. Every plate leaving the kitchen should represent the standards of the venue and give our customers a reason to return. If you’re passionate about food, enjoy working in a busy pub environment and want to be part of a growing hospitality business, we’d love to hear from you.

    Immediate start!
    Easy apply
  • Barista
    Barista
    2 days ago
    £12–£13 hourly
    Part-time
    Croydon

    OOOZE is a specialty coffee and toastie venue serving fresh food in a fast-paced, high-energy environment. We are looking for someone who can prepare exceptional espresso-based drinks and consistently great toasties quickly, efficiently, and with a smile. You will: • Prepare espresso-based beverages, teas, and specialty drinks to a consistently high standard., • Calibrate grinders and dial in espresso at the start of each shift, adjusting throughout the day as needed., • Demonstrate strong knowledge of espresso extraction, grind adjustment, and milk texturing., • Prepare toasties and other grill items quickly, safely, and accurately., • Monitor cooking equipment and follow food safety and hygiene standards., • Take customer orders, process cash and card payments, and provide excellent service., • Keep coffee and food preparation areas clean, organised, and ready for service., • Assist with opening and closing duties and support colleagues during busy periods. You should have: • Previous experience as a barista in a specialty coffee environment., • A strong understanding of espresso extraction, milk texturing, and grinder calibration., • The ability to work efficiently while maintaining quality and attention to detail., • Reliability, punctuality, and availability for a consistent roster., • Good communication skills in English., • A self-motivated, positive, and can-do approach. Experience working with a grill, preparing toasties or sandwiches, or in a high-volume café or fast-casual restaurant is desirable. A passion for specialty coffee and continuous learning is also welcomed.

    Immediate start!
    Easy apply
  • Front Of House/ Barista
    Front Of House/ Barista
    4 days ago
    £13–£14.5 hourly
    Full-time
    Croydon

    Barista wanted - Anna's Coffee House & Kitchen About us: Family owned, independent cafe/coffee shop in Croydon Full time position: 35-45 Experience needed, minimum of 1-2 years What matters most to us is your personality. We are looking for someone who’s naturally social, warmwith families, children and pets, genuinely eager to work with people everyday. We are looking for someone who is: • Naturally social and friendly with customers, • You love coffee and food in general, • You are great at working in fast paced environment, • Warm and welcoming with families, children and pets, • Attentive to the little details that make a visit special, • Previous barista experienced preferred., • Passion for coffee and hospitality, • Punctual, hardworking and team player, • Weekend availability required. What you will be doing: • Making coffee and drinks, • Keeping your station and the cafe clean and dity, • Being part of a close, family-run business, • Organised, clean and reliable, • Eager to learn and genuinely enjoys working with people, • Supervise and coach baristas, setting clear performance and quality goals, • Oversee day-to-day operations, ensuring consistent service and efficiency, • Handle customer feedback and build strong relationships What we offer: • Competitive hourly pay, • Staff discounts and on shift meals, • Friendly, supportive working environment, • Opportunity to grow with a small independent Business If this sounds like you, apply now and come joing the Anna's family.

    Immediate start!
    Easy apply
  • Bartender
    Bartender
    12 days ago
    £14–£16 hourly
    Full-time
    Beckenham

    Yammas Mediterranean Restaurant in Beckenham is looking for an experienced bartender to join our team. We are looking for someone professional, confident, and passionate about hospitality, with good knowledge of cocktails, wines, spirits, and bar service. The right candidate should be able to work well under pressure, keep the bar clean and organised, and deliver excellent service to our guests. Responsibilities include: • Preparing and serving cocktails, wines, beers, spirits, and soft drinks, • Maintaining a clean, organised, and well-stocked bar, • Providing friendly, professional, and attentive customer service, • Supporting the restaurant team during busy service, • Following licensing, hygiene, and safety standards, • Helping create a welcoming and premium guest experience Requirements: • Previous bar experience required, • Cocktail-making experience preferred, • Good communication skills, • Professional appearance and attitude, • Able to work evenings and weekends, • Reliable, organised, and able to work as part of a team About Yammas: Yammas is a Greek Mediterranean restaurant offering À La Carte dining, cocktails, bottomless brunch, Sunday roast, and live music. We are looking for someone who can represent our brand with professionalism, energy, and warm hospitality. To apply, please send your CV.

    Easy apply
  • Barista
    Barista
    16 days ago
    £12.71–£13.5 hourly
    Full-time
    London

    Join our team at Kamari The Authentic Greek, a warm, family-run business dedicated to bringing the true flavors and hospitality of Greece to our community. We are seeking a vibrant, customer-focused All-Rounder to join our passionate team. This diverse role spans our bustling cafe, authentic bakery, and traditional Greek deli. You will be the face of our business, ensuring every guest experiences genuine Mediterranean hospitality. If you enjoy a fast-paced environment and love Greek food, this role is perfect for you. Key Responsibilities: Front of House & Customer Service • Greet customers warmly and share deep knowledge of the Greek menu items and deli goods., • Operate the till, process cash and card payments accurately., • Take takeaway orders efficiently., • Clear, wipe down, and reset tables to maintain a clean outdoors seating area. Barista & Beverage Preparation • Prepare Greek coffee (frappe, freddo espresso, traditional briki coffee) alongside standard espresso drinks., • Restock beverage fridges, milk, syrups, and takeaway cups. Bakery & Deli • Display fresh-baked Greek pastries and sweets attractively., • Keep deli shelves and window displays fully stocked and tidy. That includes assisting with the deliveries of goods. Hygiene and Safety • Follow strict food safety, hygiene, and allergen rules., • Monitor fridge and food temperatures and log them correctly., • Wash dishes, sanitize prep areas, and sweep floors throughout the shift. Requirements • Friendly, upbeat attitude with a strong team spirit., • Previous experience in a busy cafe - bakery and nowledge of Greek food and culture is a plus, but not mandatory. Benefits & Perks • Free lunch and soft drinks on shift., • Generous employee discount on all bakery and deli products., • Warm, supportive family-run work environment. How to Apply Please apply by sending your updated CV.

    Immediate start!
    No experience
    Easy apply
  • Window Fitter
    Window Fitter
    17 days ago
    £32000–£35000 yearly
    Full-time
    Thornton Heath

    Job Title: Window and Door Installer / Fitter Location: Thornton Heath, CR7 Salary: £35,000.00 per year Job Type: Full-time, Permanent Schedule: Monday to Saturday About Olympia Windows: Olympia Windows is a well-established, family-run manufacturer and installer of premium windows, doors, and conservatories. Built on craftsmanship and driven by quality, we handle the entire process in-house. We pride ourselves on our 5.0-star reputation, customer service, and the precision of our installations. We are looking for an experienced, reliable Window & Door Fitter to join our growing team. Key Responsibilities: • Installing a high-end range of uPVC and aluminium windows and doors., • Ensuring an exceptional standard of finish, alignment, and sealing on every job., • Providing excellent customer service on-site, respecting properties, and leaving homes clean and tidy., • Working safely and efficiently within an established team., • Liaising with the management team to ensure projects run smoothly. Experience & Requirements: • Window & door fitting experience: 3+ years (Required), • We're looking for someone who lives locally CR7, United Kingdom., • Experience with both uPVC and Aluminium systems (Preferred), • Full UK Driving Licence (Highly Preferred), • Strong attention to detail and pride in workmanship, • Excellent reliability and a team-player attitude Benefits: • Consistent, stable local workload, • Friendly, supportive family-run working environment, • High-quality British-manufactured products, • Progression opportunities within a growing business Application Question(s): • Please briefly outline your previous experience with window and door fitting., • Do you hold a valid UK driving licence?

    Easy apply
  • Barista Supervisor
    Barista Supervisor
    20 days ago
    £13–£14 hourly
    Full-time
    Petts Wood, Bromley

    Join Netscafe, a friendly and bustling coffee shop at Petts Wood Station. We're looking for an enthusiastic Barista who is passionate about crafting excellent coffee and delivering a warm, welcoming experience to our valued customers, many of whom are daily regulars. Key Responsibilities: • Prepare and serve a wide array of high-quality coffee, tea, and other beverages., • Accurately process customer orders and manage transactions using the till., • Maintain a sparkling clean, organised, and fully stocked workspace., • Provide friendly and efficient service, particularly during busy commuter periods., • Handle light food preparation and catering duties, including pastries and sandwiches., • Adhere strictly to all food hygiene and health & safety standards., • Assist with stock control and managing deliveries as required. What We're Looking For: • Previous barista or hospitality experience is preferred, though comprehensive training will be provided., • A positive attitude, strong customer service skills, and a genuine passion for hospitality., • The ability to thrive and work efficiently in a fast-paced environment, especially during rush hours., • Reliability and punctuality are essential, given the need for early starts to serve station traffic., • A proactive team player who takes initiative to contribute to a smooth operation. What We Offer: • Competitive hourly pay., • Staff discounts on food and drinks., • A friendly, supportive, and collaborative team environment., • A convenient location right at Petts Wood Station., • Opportunities for flexible full-time and part-time shifts, including early mornings and weekends.

    Immediate start!
    Easy apply
  • Bartender
    Bartender
    21 days ago
    £13.5–£14.5 hourly
    Full-time
    Bromley

    Bar Tender | The Royal Bell Location: The Royal Bell, 175 High Street, Bromley BR1 1NN Type: Permanent | Full-Time & Part-Time Available Start Date: August 2026 Experienced Bar Staff Required for Innovative Hospitality Concept The Royal Bell is a Grade II listed building reimagined as a five-storey, design-led leisure destination offering elevated service and culinary excellence across multiple spaces including: • Private Members Club, • Bar & Grill, • Pizza Restaurant, • Café, • Royal Hall Grand Ballroom, • Expansive Garden & Members' Terrace, • Event Spaces, • 14 Boutique Hotel Rooms Defined by connection, it's a place for our members to work, unwind, celebrate and belong. Where productivity meets party, ideas meet action, and connections aren't incidental—they're inevitable. We're looking for experienced Bar Staff to join our team across our premium hospitality spaces. From expertly pouring a perfect pint to crafting classic cocktails and delivering exceptional guest service, you'll play a key role in creating memorable experiences for every guest. This is not an entry-level position. We're looking for confident, personable bartenders with previous experience in quality pubs, bars, restaurants, hotels or members' clubs. You'll thrive in a fast-paced environment, take pride in your work and genuinely enjoy engaging with guests. Whether serving busy weekend crowds, members enjoying a drink after work, hotel guests or private events, you'll help maintain the high standards of service and hospitality that define The Royal Bell. Key Responsibilities • Prepare and serve alcoholic and non-alcoholic drinks to the highest standard., • Produce a range of classic cocktails, premium spirits and draught products with consistency and attention to detail., • Deliver friendly, knowledgeable and engaging customer service at all times., • Develop a strong knowledge of our drinks menu, wines, beers and spirits to confidently make recommendations and upsell., • Maintain a clean, organised and fully stocked bar throughout service., • Process orders accurately using our EPOS system., • Follow licensing laws, Challenge 25 procedures and all company policies., • Support private events, weddings and member functions as required., • Work closely with the floor and kitchen teams to ensure a seamless guest experience. What We're Looking For • Previous bar experience within a quality pub, cocktail bar, restaurant, hotel or similar hospitality environment., • Confidence serving premium drinks and producing classic cocktails., • Excellent communication and customer service skills., • A positive attitude with a strong team ethic., • The ability to remain calm, organised and efficient during busy service periods., • High standards of personal presentation and professionalism., • A genuine passion for hospitality and creating memorable guest experiences., • Flexibility to work evenings, weekends and busy trading periods. What We Offer • Competitive hourly rate plus generous tips., • Staff meals whilst on duty., • Employee discounts across The Royal Bell., • Ongoing training and development., • Opportunities to progress within a growing hospitality business., • The chance to be part of one of South East London's most exciting hospitality destinations. If you're passionate about great drinks, exceptional service and working within a premium hospitality environment, we'd love to hear from you.

    Immediate start!
    Easy apply
  • Experienced Barber needed
    Experienced Barber needed
    22 days ago
    £3645–£4050 monthly
    Full-time
    West Wickham

    We are currently looking for a highly skilled and experienced barber to join our team. The ideal candidate should have a minimum of 4 years of experience in men's grooming, including haircuts, beard trims, and styling. You should be passionate about your craft and committed to delivering exceptional service to our clients. Responsibilities: Perform a wide range of grooming services, including haircuts, shaves, and beard trims. Provide consultations to clients to understand their grooming needs. Maintain a clean and organized workspace. Stay up-to-date with the latest trends and techniques in the barbering industry. Qualifications: Minimum of 4 years of experience as a barber. Excellent customer service and communication skills. Strong attention to detail and a passion for the art of barbering. Ability to work in a fast-paced and dynamic environment. Benefits: Competitive salary Friendly and supportive work environment. Opportunities for professional development and training. Join our team at GLS Men's Grooming and be a part of a thriving barbershop that values excellence in grooming services. Your skills and passion for barbering will be appreciated and rewarded here! Job Types: Full-time, Part-time Salary: £135.00-£150.00 per day Work Location: In person

    Immediate start!
    Easy apply
  • COMMISSION-ONLY SALES EXECUTIVE
    COMMISSION-ONLY SALES EXECUTIVE
    1 month ago
    Full-time
    London

    COMMISSION-ONLY SALE AGENT WOI Location: London / South East / South West Target Markets: Local businesses seeking stronger digital visibility Benefits: Successful track record with agents or salespeople | Excellent commission terms | Professional training and support | Sales and marketing support | Exclusive sales areas | Freedom & flexibility Benefits • Agents Are Already Earning Well: Sales agents already working with the network are consistently meeting and exceeding their earnings expectations, a strong sign of a product that sells., • Up to 50% Commission on Every Closed Deal: Earn up to 50% of the value of every deal you close, one of the strongest commission rates available for digital media sales., • Onboarding and Ongoing Support From Head Office: You will receive structured onboarding training when you start, with continuous support from head office as you build your territory., • Digital Sales Materials Provided: All promotional materials are provided digitally, so you can start selling without delay and present the platform professionally to every prospect., • Your Own Exclusive Territory: An exclusive geographic area will be allocated to you, giving you a defined local market to develop without competing with other agents on the network., • Remote and Flexible Working: This is a fully remote opportunity, work your own hours and manage your own schedule. Your results and commission are entirely in your own hands. Sell to Local Businesses Across UK Towns and Cities Your target market is local businesses of all sizes actively looking to increase their visibility and attract more local customers. These are businesses that benefit directly from affordable, community-focused digital advertising across virtually every sector. • Retail shops, restaurants, cafes, and hospitality venues, • Health, beauty, and wellness businesses, • Automotive, travel, and financial services providers, • Entertainment venues, attractions, and events organisers, • Professional services looking to reach local consumers You will focus on specific postcode territories, including Reading and the RG postcode area, Norwich and the NR postcode area, and Northwest London, with further areas available. Each territory represents a substantial pool of local businesses ready to be engaged. Are You the Right Fit for This Opportunity? This is a self-employed, commission-based opportunity for sales professionals who are comfortable working independently, managing their own pipeline, and closing deals remotely via digital channels, including email, social media, and online messaging. You thrive on autonomy and have the discipline to build and maintain a strong client base without handholding. You understand local business communities, can identify opportunities quickly, and know how to tailor a conversation to each prospect’s needs. • Proven experience in sales, including prospecting, lead generation, and closing, • Strong interpersonal and written communication skills, • Ability to understand a client’s needs and present relevant advertising solutions, • Self-motivated and organised, capable of managing multiple clients simultaneously, • Knowledge of local business communities is a genuine advantage, • Experience in media sales or digital advertising is beneficial but not essential, • Must be available to operate within UK business hours and communicate fluently in English With up to 50% commission on closed deals and an exclusive territory allocated to you, this is a strong opportunity for a driven sales professional to build a meaningful and rewarding income stream around a simple, in-demand product.

    Immediate start!
    Easy apply
  • Delivery Drivers (Multi-Drop)
    Delivery Drivers (Multi-Drop)
    1 month ago
    Full-time
    Croydon

    Calculated Logistics Ltd is expanding and we’re looking for reliable, professional and motivated self-employed delivery drivers to join our growing network.We work with leading delivery partners and have opportunities available for drivers looking for consistent work with weekly pay. What You’ll Do • Complete multi-drop delivery routes safely and efficiently., • Provide excellent customer service., • Ensure parcels are delivered accurately and on time., • Carry out daily vehicle checks and report any issues., • Represent Calculated Logistics professionally at all times. What We’re Looking For • Full UK driving licence., • Right to work in the UK., • Reliable, punctual and professional attitude., • Ability to work independently., • Previous courier or multi-drop experience is an advantage but not essential. What We Offer • Competitive weekly earnings., • Regular work available., • Flexible opportunities., • Ongoing support from our operations team., • Opportunity to grow with a rapidly expanding logistics company. Whether you’re an experienced courier or looking to start a new career in logistics, we’d love to hear from you.

    Easy apply
  • Customer Assistant
    Customer Assistant
    1 month ago
    Full-time
    London

    A fantastic opportunity to be part of a well-loved fast food family-oriented restaurant. Vacancies are available for part-time and full-time for various roles within the restaurant. Jobs include, but are not limited to, customer assistance front of house and kitchen duties. Responsibilities may include: • Serving customers, • Taking orders, • Production cooking, • Assembly, • General cleaning, • Supporting the day-to-day running of the restaurant

    Immediate start!
    Easy apply
  • Bar Staff
    Bar Staff
    2 months ago
    £12.71–£13 hourly
    Full-time
    Croydon

    About the Role At Whelans Pubs, we’re looking for friendly, energetic and reliable Bar Staff to join our team. You’ll play a key role in creating a welcoming atmosphere, delivering exceptional customer service and ensuring every guest enjoys a fantastic experience. Whether you’re serving the perfect pint, preparing cocktails or helping keep the venue looking its best, you’ll be part of a team that prides itself on delivering great hospitality every day. ⸻ Key Responsibilities Customer Service Deliver a warm, friendly and professional welcome to every guest. Provide exceptional customer service throughout every shift. Build positive relationships with regular customers. Resolve customer queries and complaints politely and professionally. Create a fun, safe and enjoyable atmosphere. Bar Service Prepare and serve alcoholic and non-alcoholic drinks to company standards. Pour and present draught products correctly. Prepare cocktails, spirits and hot beverages where applicable. Operate tills accurately and process cash and card payments. Maintain speed and accuracy during busy trading periods. Standards Keep the bar, customer areas and back-of-house clean and tidy. Restock fridges, glassware and bar products throughout the shift. Complete opening and closing duties. Maintain high standards of personal presentation and hygiene. Ensure all equipment is clean, safe and ready for service. Compliance Follow all licensing laws and company policies. Operate Challenge 25 confidently and consistently. Request valid ID where required. Serve alcohol responsibly. Report any incidents, hazards or suspicious behaviour immediately. Follow all Health & Safety and Food Safety procedures. Teamwork Support colleagues during busy periods. Assist with deliveries and stock replenishment. Help create a positive and supportive team environment. Be flexible and willing to work across different areas of the business when needed. ⸻ What We’re Looking For Essential Positive attitude with a passion for hospitality. Excellent communication and interpersonal skills. Friendly, approachable and reliable. Ability to work well under pressure. Strong teamwork skills. Flexible availability, including evenings, weekends and bank holidays. Honest, trustworthy and dependable. Desirable Previous bar or hospitality experience. Cocktail knowledge. Cash handling experience. Cellar knowledge. Food service experience. Full training will be provided for the right candidates. ⸻ Key Responsibilities During Every Shift Deliver outstanding customer service. Maintain excellent product quality. Keep all work areas clean and organised. Follow Challenge 25 procedures. Ensure responsible alcohol service. Support your teammates. Help achieve sales targets through positive guest engagement. Represent the Whelans Pubs brand with pride. ⸻ What We Offer Competitive hourly pay Flexible working hours Full training and development Career progression opportunities Staff discounts Company pension (where eligible) Employee recognition programmes Friendly and supportive working environment ⸻ Our Values Everything we do is guided by our core values: People – We care about our guests and our teams. Standards – We take pride in delivering quality, cleanliness and consistency. Fun – We create memorable experiences and enjoy what we do. ⸻ The Ideal Candidate You’ll have a positive attitude, enjoy working with people and thrive in a busy pub environment. You’ll be reliable, hardworking and committed to delivering excellent service with a smile. Experience is welcomed but not essential—we’re looking for people with the right attitude who want to learn, develop and be part of a great team at Whelans Pubs.

    Immediate start!
    Easy apply
  • Kitchen Crew Lead - IMMEDIATE START
    Kitchen Crew Lead - IMMEDIATE START
    2 months ago
    £13–£16 hourly
    Full-time
    Beckenham

    Sweet Jerk is all about good food, good vibes, and real Caribbean flavour. We serve tasty, feel-good food fast — not fancy, just proper flavour done right. We’ve been open in Beckenham for just over a year and we’re growing fast — with big plans to open more sites. This is your chance to join a team that’s building something special and help shape how our kitchens run. The Role We’re looking for a Kitchen Crew Lead — someone who’s worked in a busy kitchen and knows how to run a smooth shift. If you’ve led or trained others in places like Nando’s, Wingstop, Five Guys, or McDonald’s, this will feel familiar. You’ll be the one keeping the kitchen organised, supporting your crew, and making sure every meal hits Sweet Jerk standards. You’ll also help new starters learn the ropes, keep on top of prep, and make sure the kitchen always runs clean, safe, and smooth. Key Responsibilities • Lead and motivate the back-of-house team to deliver high-quality, consistent food at speed., • Manage prep levels, ticket times, and service flow for smooth, efficient operation., • Train and develop team members to follow Sweet Jerk standards in quality, safety, and presentation., • Oversee daily stock checks, par levels, and deliveries, keeping waste low and efficiency high., • Ensure food-safety, SFBB logs, and hygiene standards are met at all times., • Support rota planning, shift cover, and clear communication with the front-of-house team., • Jump on the line when needed — lead by example and bring positive energy to every shift. What We’re Looking For ✅ 2 + years’ experience in a fast-paced kitchen.✅ 1 + year in a supervisory or management role (e.g. Kitchen Crew Lead, BOH Supervisor, Shift Leader, Assistant Manager).✅ Strong organisational skills and the ability to stay calm under pressure.✅ A natural motivator who builds positive team culture.✅ Flexibility to work evenings and weekends.✅ A passion for Caribbean food, culture, and customer experience. Why You’ll Love Working at Sweet Jerk ⭐ We’re building a brand from the ground up — you’ll help shape it.⭐ Big opportunities for growth as we open more restaurants.⭐ Supportive, family-style team culture (we call our team Jerk Stars).⭐ Great food, great people, and plenty of good vibes.⭐ Free staff meals and training provided. How to Apply If you’re a natural leader who loves a fast-paced kitchen and wants to help grow something fresh, we’d love to hear from you.Apply now with your CV and a short message telling us why you’d be a great fit for Sweet Jerk Job Type: Full-time Application question(s): • What experience do you have with Caribbean cuisine, and if none, what interests you in working with it?, • Are you available to work evenings and weekends? Experience: Kitchen management: 1 year (preferred)

    Easy apply
  • General Manager
    General Manager
    2 months ago
    £40000–£45000 yearly
    Full-time
    Croydon

    About the Role Whelans Pubs is looking for an experienced, driven and passionate General Manager to lead one of our busy pubs. This is an opportunity for a hands-on leader who thrives in a fast-paced hospitality environment, has a passion for delivering exceptional guest experiences, and is committed to building high-performing teams. As General Manager, you will take full ownership of your business, driving sales, profitability, operational standards and team development while creating a welcoming atmosphere for every guest. Key Responsibilities Leadership Lead, inspire and develop your management and bar teams. Recruit, train and retain exceptional team members. Create a positive, motivated and accountable working culture. Conduct regular team meetings, coaching sessions and performance reviews. Manage staffing levels and rotas in line with business needs. Commercial Performance Take full responsibility for achieving weekly and monthly sales targets. Drive wet sales, food sales and profitability. Maximise opportunities through events, entertainment and seasonal promotions. Monitor labour costs, GP margins and controllable costs. Analyse business performance and implement action plans to improve results. Customer Experience Deliver exceptional customer service standards every day. Resolve customer complaints professionally. Build relationships with regular guests and the local community. Maintain consistently high review scores across online platforms. Operations Ensure the venue is presented to the highest standards at all times. Maintain excellent cleanliness throughout front and back of house. Ensure compliance with company operating procedures. Complete daily, weekly and monthly compliance checks. Financial Control Manage cash handling procedures. Complete accurate banking and financial reporting. Control stock through regular stock takes and ordering. Investigate and minimise stock losses and wastage. Maintain strong cost controls across the business. Compliance Ensure full compliance with: Licensing legislation Health & Safety Food Safety Fire Safety Employment legislation Challenge 25 procedures Company policies Marketing & Business Development Drive local marketing initiatives. Promote live sport, entertainment and food offers. Ensure social media is regularly updated with high-quality content. Build relationships with local businesses, charities and community groups. Identify opportunities to increase footfall and revenue. What We’re Looking For Essential Minimum 3 years’ experience as a General Manager or experienced Deputy Manager in a high-volume pub or bar. Strong leadership and people management skills. Commercially focused with proven sales growth. Excellent financial understanding including labour and GP control. Personal Licence holder (or willing to obtain one). Strong understanding of licensing and compliance. Exceptional communication skills. Excellent organisational ability. Flexible to work evenings, weekends and bank holidays. Desirable Experience managing food operations. Experience delivering live entertainment and sporting events. Cellar management knowledge. First Aid qualification. Level 2 Food Safety. Personal Licence. Key Performance Indicators (KPIs) Sales growth Profitability Labour percentage Gross Profit performance Stock variance Wage control Customer satisfaction Mystery visit results Audit compliance Team retention Employee engagement Online review scores Health & Safety compliance Licensing compliance What We Offer Competitive salary Performance-related bonus scheme Career progression opportunities Ongoing training and development Company pension Employee discounts Company events Supportive Operations Team Recognition and reward programmes Our Values At Whelans Pubs, we believe in: People – Investing in our teams and creating opportunities for success. Standards – Delivering excellence in everything we do. Fun – Creating memorable experiences for our guests and our teams. The Ideal Candidate You’ll be an energetic, visible leader who leads from the front, sets high standards and inspires your team every day. You’ll be commercially aware, passionate about hospitality, confident in making decisions, and motivated by creating thriving pubs that guests love to visit. If you’re ready to take ownership of a successful pub and build an exceptional business with Whelans Pubs, we’d love to hear from you.

    Immediate start!
    Easy apply
  • Kitchen Assistant
    Kitchen Assistant
    2 months ago
    Full-time
    London

    A fantastic opportunity to be part of a well-loved fast food family-oriented restaurant. Vacancy's available for part-time and full-time for various roles within the restaurant. Jobs include and not limited to: customer assistance front of house and kitchen. Serving customer, Taking orders, production cooking assembly, general cleaning, supporting the day to day running of the restaurant

    Easy apply
1

Popular customer support jobs locations