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Customer support jobs in West WickhamCreate job alerts

  • Sweet Jerk
    Kitchen Crew Lead
    Kitchen Crew Lead
    8 hours ago
    £14–£17 hourly
    Full-time
    Beckenham

    Sweet Jerk is all about good food, good vibes, and real Caribbean flavour. We serve tasty, feel-good food fast — not fancy, just proper flavour done right. We’ve been open in Beckenham for just over a year and we’re growing fast — with big plans to open more sites. This is your chance to join a team that’s building something special and help shape how our kitchens run. The Role We’re looking for a Kitchen Crew Lead — someone who’s worked in a busy kitchen and knows how to run a smooth shift. If you’ve led or trained others in places like Nando’s, Wingstop, Five Guys, or McDonald’s, this will feel familiar. You’ll be the one keeping the kitchen organised, supporting your crew, and making sure every meal hits Sweet Jerk standards. You’ll also help new starters learn the ropes, keep on top of prep, and make sure the kitchen always runs clean, safe, and smooth. Key Responsibilities • Lead and motivate the back-of-house team to deliver high-quality, consistent food at speed., • Manage prep levels, ticket times, and service flow for smooth, efficient operation., • Train and develop team members to follow Sweet Jerk standards in quality, safety, and presentation., • Oversee daily stock checks, par levels, and deliveries, keeping waste low and efficiency high., • Ensure food-safety, SFBB logs, and hygiene standards are met at all times., • Support rota planning, shift cover, and clear communication with the front-of-house team., • Jump on the line when needed — lead by example and bring positive energy to every shift. What We’re Looking For ✅ 2 + years’ experience in a fast-paced kitchen. ✅ 1 + year in a supervisory or management role (e.g. Kitchen Crew Lead, BOH Supervisor, Shift Leader, Assistant Manager). ✅ Strong organisational skills and the ability to stay calm under pressure. ✅ A natural motivator who builds positive team culture. ✅ Flexibility to work evenings and weekends. ✅ A passion for Caribbean food, culture, and customer experience. Why You’ll Love Working at Sweet Jerk ⭐ We’re building a brand from the ground up — you’ll help shape it. ⭐ Big opportunities for growth as we open more restaurants. ⭐ Supportive, family-style team culture (we call our team Jerk Stars). ⭐ Great food, great people, and plenty of good vibes. ⭐ Free staff meals and training provided. How to Apply If you’re a natural leader who loves a fast-paced kitchen and wants to help grow something fresh, we’d love to hear from you. Apply now with your CV and a short message telling us why you’d be a great fit for Sweet Jerk Job Type: Full-time Application question(s): • What experience do you have with Caribbean cuisine, and if none, what interests you in working with it?, • Are you available to work evenings and weekends? Experience: Kitchen management: 1 year (preferred)

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  • BLIP CROYDON
    Front of House Team Member
    Front of House Team Member
    7 days ago
    £12 hourly
    Full-time
    South Croydon

    Front of House Team Member Location: Sanderstead, South Croydon Hours: 5 days per week Overtime: Available About the Role We’re looking for a friendly, bubbly, and reliable Front of House Team Member / Manager to join our team! You’ll be the face of our business, welcoming guests, taking orders, and ensuring every customer leaves with a smile. In this role, you’ll also take charge of daily operations, including stock control, opening and closing duties, and helping to maintain smooth, efficient service throughout the day. Key Responsibilities Provide exceptional customer service with a positive, can-do attitude Take food and drink orders accurately and efficiently Supervise and support the Front of House team during service Manage stock levels, deliveries, and inventory checks Handle cashing up, opening, and closing procedures Ensure cleanliness, presentation, and safety standards are always met Work closely with the kitchen and management team to deliver a seamless experience About You Friendly, bubbly, and approachable personality Strong communication and teamwork skills Reliable and punctual with a strong work ethic Confident handling busy periods and leading by example Must be available 5 days per week Perks & Benefits Competitive hourly pay Free food on shift Overtime available Supportive and fun team environment Opportunity to grow and develop within the business

    Immediate start!
    No experience
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  • Evolve Renewables Solar Panels & Air Source Heat Pumps
    Heating Engineer
    Heating Engineer
    16 days ago
    £15–£25 hourly
    Full-time
    Bromley

    Role Overview The ASHP and Plumbing Engineer will be responsible for the installation, commissioning, and maintenance of domestic and light commercial air source heat pump systems, as well as completing all associated plumbing and heating work. You’ll work closely with our project manager and electrical engineer to ensure every installation meets our high standards of safety, efficiency, and customer satisfaction. Key Responsibilities • Install, commission, and service air source heat pump systems to MCS and manufacturer standards., • Carry out plumbing and heating installations including pipework, cylinders, radiators, and underfloor heating., • Diagnose and repair faults on heating and hot water systems., • Ensure compliance with Building Regulations, Health & Safety, and industry best practices., • Complete all required documentation, including commissioning and handover packs., • Deliver excellent customer service and maintain a professional approach on all sites., • Work collaboratively with colleagues to support ongoing projects and system improvements., • Essential Requirements, • Proven experience in air source heat pump installation and maintenance (e.g. Mitsubishi, Samsung, Vaillant)., • NVQ Level 2 or 3 in Plumbing and Heating (or equivalent qualification)., • F-Gas certification (for refrigerant-handling systems)., • Unvented Hot Water (G3) certification., • Full UK driving licence., • Strong understanding of domestic heating systems and controls., • Excellent attention to detail, problem-solving, and communication skills.

    Immediate start!
    No experience
    Easy apply
  • Mobile Hose and Hydraulics Ltd
    Mobile Hydraulic Engineer - TRAINING GIVEN
    Mobile Hydraulic Engineer - TRAINING GIVEN
    19 days ago
    £27000–£40000 yearly
    Part-time
    Croydon

    Mobihose are currently looking for a Mobile Hydraulic Hose Engineer to join our team. We are committed to providing a high standard of service to all of our customers. Our engineers are responsible for the on-site assembly, repair, replacement, and maintenance of hydraulic hoses and fittings on a wide range of mobile and industrial machinery. This role involves diagnosing hydraulic issues, fabricating hose assemblies, and ensuring minimal downtime for customers through efficient and high-quality service. Key Responsibilities: Respond to customer service calls to repair or replace damaged hydraulic hoses and fittings on-site. Diagnose hydraulic system faults and perform troubleshooting to identify root causes. Fabricate and install custom hydraulic hose assemblies using appropriate tools and safety procedures. Conduct pressure testing and ensure all assemblies meet safety and performance standards. Maintain accurate service records, including parts used, time spent, and customer details. Provide technical advice and support to customers regarding hydraulic systems and preventive maintenance. Operate and maintain a fully equipped mobile hose service vehicle. Ensure all work complies with company, safety, and environmental standards. Maintain inventory levels of hose, fittings, and other consumables in the service vehicle. Build and maintain strong relationships with customers through professional, reliable service. Qualifications & Experience Essential: Valid driver’s license with a clean driving record. Ability to work independently and manage time effectively in the field. Good communication and customer service skills. Key Competencies: Technical aptitude & problem-solving skills Attention to detail and quality focus Customer-oriented approach Self-motivation and reliability Safety consciousness Benefits: Competitive salary Service vehicle and tools provided Overtime and call-out pay Training and certification opportunities Next steps To apply for this exciting Mobile Hydraulic Hose Engineer role please reply to this advert with an up-to-date copy of your CV.

    Immediate start!
    No experience
    Easy apply
  • British School of Management and Science
    Telesales Agent
    Telesales Agent
    23 days ago
    £12.21–£14.21 hourly
    Full-time
    London

    As a Telesales Agent (Student Recruitment), your main responsibility will be to contact prospective students who have expressed interest in our partner institutions or our own courses. You’ll provide information, answer questions, and help students take the next steps toward enrolling. This is a fast-paced and rewarding role, ideal for someone who enjoys speaking with people, building rapport, and achieving targets. Key Responsibilities Make outbound calls consistently to prospective students who have inquired about studying with our partner institutions. Consistently follow up on leads received via phone, email, website forms, or social media. Provide accurate and engaging information about courses, entry requirements, fees, and study options. Guide students through the application and enrolment process, ensuring a smooth experience. Maintain regular contact with leads to keep them engaged and updated. Achieve individual and team targets for calls, conversions, and enrolments. Update and manage all student interactions within the CRM system. Collaborate with the admissions and marketing teams to ensure high-quality student engagement. Requirements Previous experience in telesales, customer service, or student recruitment preferred. Excellent verbal communication and listening skills. Positive, persuasive, and goal-oriented attitude. Strong interpersonal skills and the ability to build trust quickly. Organized and able to manage multiple leads simultaneously. Comfortable working towards and achieving performance targets. Basic understanding of higher education or training programs is desirable (training provided). What We Offer Competitive base salary plus uncapped commission and additional sales bonuses. Full training and ongoing professional development. Opportunities for progression within student recruitment or admissions. Supportive and collaborative work environment. Incentives, recognition schemes, and regular team events. How to Apply If you’re passionate about helping students achieve their goals and enjoy working in a target-driven environment, we’d love to hear from you. 📩 Apply now with your CV and a short cover letter explaining why you’re a great fit for this role.

    Immediate start!
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  • The Real Pizza Company,Selsdon,South Croydon
    Pizza Chef
    Pizza Chef
    29 days ago
    £12.21 hourly
    Full-time
    Selsdon, South Croydon

    🍕 Job Opportunity: Full-Time Pizza Chef – New Store Opening 🍕 Location: Croydon Company: The Real Pizza Company Position: Full-Time Pizza Chef Salary: Competitive Start Date: Asap We're Opening a New Store – and We Need a Pizza Pro! The Real Pizza Company is expanding! As we open the doors to our brand-new location, we're looking for an experienced, passionate, and creative Pizza Chef to lead the kitchen and deliver the exceptional quality our brand is known for. If you're someone who lives and breathes authentic pizza, knows their way around a wood-fired oven, and loves working with fresh, high-quality ingredients – we want to hear from you. 🔥 What You’ll Be Doing: • Preparing and cooking a wide range of pizzas to our exacting standards, • Managing dough preparation, stretching, topping, and baking, • Maintaining a clean and efficient kitchen environment, • Ensuring food safety and hygiene standards are met at all times, • Assisting with menu development and seasonal specials, • Working collaboratively with the front-of-house team to deliver a top-notch customer experience 👨‍🍳 What We’re Looking For: • Previous experience as a pizza chef (wood-fired experience is a bonus), • Passion for Italian food and high-quality ingredients, • Strong work ethic and attention to detail, • Ability to work efficiently in a fast-paced environment, • Team player with a positive attitude, • Flexibility to work evenings, weekends, and holidays as needed 🎁 What We Offer: • Competitive full-time salary, • Opportunities for career growth and training, • Staff discounts and meals on shift, • A supportive team environment, • The chance to be part of an exciting new opening with a growing brand.

    Easy apply
  • The Reggae Kitchen
    Takeaway Manager
    Takeaway Manager
    1 month ago
    £26770–£37999 yearly
    Full-time
    Croydon

    Reggae Kitchen is a bold and vibrant Caribbean takeaway bringing the authentic flavours of the islands to the heart of the community. We’re now looking for an experienced and highly organised Takeaway Manager to oversee our busy takeaway and delivery service. This role is perfect for someone who thrives in a fast-paced environment and takes pride in delivering top-quality food and friendly service every time. Key Responsibilities: • Lead and manage the day-to-day operations of the takeaway service at Reggae Kitchen., • Supervise and support takeaway staff including counter assistants, packers, and delivery drivers., • Oversee order flow from in-house and online platforms such as Uber Eats, Deliveroo, and Just Eat., • Ensure all food is prepared, packed, and presented to high standards before leaving the kitchen., • Communicate effectively with the kitchen team to maintain efficiency and accuracy., • Handle customer queries, issues, and complaints promptly and professionally., • Maintain stock levels of packaging, condiments, and other takeaway supplies., • Uphold cleanliness, hygiene, and food safety standards at all times., • Monitor performance of third-party delivery services and identify ways to improve service., • Experience in a similar role within a fast-paced takeaway, restaurant, or food delivery environment., • Confident in managing a small team with strong leadership and communication skills., • Organised, reliable, and able to stay calm under pressure., • Comfortable using delivery apps, POS systems, and managing multiple orders at once., • Passion for Caribbean cuisine and culture is a big plus., • Strong customer service skills and a proactive attitude., • Competitive salary with performance-based bonuses., • Staff meals and generous discounts on Reggae Kitchen favourites., • Opportunity to grow with a fast-rising Caribbean food brand., • Supportive and community-focused team culture., • Ongoing training and development opportunities.

    Easy apply
  • Pasta Remoli
    Waiter/ waitress
    Waiter/ waitress
    1 month ago
    £12.5–£13.5 hourly
    Full-time
    Bromley North, Bromley

    Role Overview: Join Remoli Group as a Front of House (FOH) Wait Staff and help deliver an exceptional dining experience with high-quality service and a welcoming atmosphere. We value authentic Italian cuisine and customer satisfaction. Key Responsibilities: Greet guests and offer tailored recommendations. Serve food and drinks efficiently, ensuring timely service. Maintain clean service stations and table setups. Uphold food safety and hygiene standards. Upsell menu items, including drinks and specials. Support team members and participate in training programs. Assist with bar duties when needed, including preparing drinks. Evening and weekend availability. Key Skills: Strong communication and interpersonal skills. Attention to detail and ability to work under pressure Team player with a proactive approach. Benefits: Team player with a proactive approach. Staff meals while on shift 50% staff discount on all items Travel reimbursement when moving between branches Training programs to upskill knowledge Opportunities for career growth within the business Annual Staff Party

    Easy apply
  • Berkshire Talent Partnership
    Vehicle Mechanic
    Vehicle Mechanic
    1 month ago
    £36000–£50000 yearly
    Full-time
    Croydon

    Hiring in five locations around Greater London. Client will provide extensive training, they have their own training centres, so you could be a newly qualified NVQ mechanic or experienced. We're looking for a hands-on engineers to service and repair refrigerated transport vehicles across a fleet of almost 5000 vehicles. You will be based in a fleet depot with mobile call outs too, covering set areas, with full support and proper training at their dedicated national training centre. What's in it for you: Van, fuel card, tools, uniform Overtime, on-call premiums, overnight allowances 25 days' holiday + bank holidays Pension, life cover, health benefits Discounts on tooling What you'll need: F-Gas qualification (or this client will get you trained up). Experience in refrigeration transport, but client will cross train existing mechanics or vehicle technicians. UK driving licence Good customer skills and a bit of tech know-how If you're already in transport refrigeration — great. If you're a motor vehicle tech looking to switch lanes, this client will train you up.

    Easy apply
  • Jayam's Automobile
    Mechanic
    Mechanic
    1 month ago
    £2000–£3000 monthly
    Full-time
    London

    We are a family-run business with a strong reputation for honesty, quality work, and friendly service. Our customers trust us to look after their vehicles as if they were our own, and we’re proud to have built lasting relationships in the community. We’re now looking for a skilled and reliable mechanic to join our team and grow with us. Responsibilities: Diagnose, repair, and maintain a wide range of vehicles (cars, vans, light commercial). Perform routine maintenance services (oil changes, brakes, tyres, suspension, etc.). Identify mechanical and electrical issues using diagnostic tools. Communicate clearly with customers about required work, costs, and timelines. Maintain a safe, clean, and organised workshop. Support and mentor junior staff when needed.

    Immediate start!
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  • T O U C H É
    Barista
    Barista
    1 month ago
    £12.95–£13.95 hourly
    Full-time
    Elmers End, Beckenham

    We are looking for a passionate and skilled Barista to join our team. This role requires someone with a high level of experience in coffee preparation who takes pride in their craft and can deliver an excellent customer experience. What You’ll Do: Prepare and serve exceptional coffee and espresso-based drinks to a high standard Provide friendly, professional customer service in a fast-paced environment Maintain cleanliness and organization of the coffee bar and work areas Support the team in ensuring smooth daily operations What We’re Looking For: Proven experience as a barista with strong knowledge of coffee, espresso, and latte art Ability to work quickly and efficiently without compromising quality Great communication and teamwork skills Flexible availability (full-time or part-time) What We Offer: Competitive pay based on experience A positive and supportive work environment Opportunities to grow and develop your skills further

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  • Josh Hair & Beauty
    General Hairstylist
    General Hairstylist
    2 months ago
    £1000–£2000 monthly
    Part-time
    Croydon

    Role Overview Josh Hair and Beauty is seeking a talented, reliable, and versatile General Hairstylist to join our creative team on a commission-based agreement. This stylist should be confident in working independently across a range of services and have excellent customer service and technical skills. You will operate under a commission structure and work closely with our team to deliver an exceptional client experience in line with the brand’s standards of excellence. Key Responsibilities Hair Services Provide a full range of salon services including (but not limited to): • Silk presses, • Blow dries, • Haircuts (trims, shaping, precision cuts), • Colouring (tints, highlights, custom colour), • Texture releases, • Relaxers, • Treatments and conditioning, • Wig installs and maintenance (optional, depending on skillset), • Provide consultations and recommend suitable services and treatments, • Maintain accurate service timing and manage your daily schedule efficiently, • Follow proper sanitation and hygiene protocols before and after every service Client Experience • Welcome clients warmly and provide a high-quality, relaxing salon experience, • Ensure clients are signed in on Salon IQ (training provided if needed), • Offer aftercare advice and suggest retail products or packages, • Maintain a clean and organised workspace at all times Administrative & Booking • Manage your own appointments via Salon IQ (or with front desk assistance), • Confirm bookings and respond promptly to any client reschedules, • Keep track of your earnings (commission-based) Team Contribution • Attend monthly reviews with management for performance, feedback, and goal setting, • Support a collaborative and professional team environment, • Provide occasional input on promotions, packages, or service ideas Expectations • Punctuality and professionalism are non-negotiable, • Maintain a high level of client care, presentation, and brand alignment, • Be proactive in resolving client concerns and upholding salon reputation, • Take full ownership of your services, cleanliness, and time management, • Comply with all relevant health and safety regulations and salon guidelines Required Skills & Qualities • Minimum 2 years of hands-on salon experience, • Strong skillset in both natural and chemically treated hair, • Confident in cutting, colouring, and heat styling, • Excellent interpersonal and communication skills, • Ability to manage your own client base and contribute to team efforts, • A positive, professional, and client-first attitude

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  • Anna's Coffee House & Kitchen
    Barista
    Barista
    2 months ago
    £13–£14 hourly
    Part-time
    Croydon

    PART TIME OFFER TO FULL TIME As a barista on our family run speciality coffee shop, you are not just preparing drinks. You are the face of our business, the start of someone's day. We are looking for someone who brings warmth, personality and professionalism to every shift and who takes pride in both craft and community. WHAT WE ARE LOOKING FOR IN YOU -A naturally friendly, warm and talkative personality -strong communication skills and emotional intelligence -willingness to learn about speciality coffee and refine your skills -pervious cafe or hospitality experience is a plus but we are happy to train the right person -a love for talking to people, good food & coffee and creating great vibes CUSTOMER SERVICE -you are friendly, confident and naturally welcoming ,greet every customer with a warm smile and friendly energy. When you say hello make costumers feel seen and heard. -you enjoy conversation and create a space where regulars return because of the way you made them feel -you understand how to balance fast service with real connection -build genuine rapport with regulars and new visitors alike. -engage in light, welcoming conversations to create a relaxed environment. -handle customer feedback professionally and with empathy . -remember customer names and favourite/regular orders when possible. -take orders confidently and handle payments accurately COFFEE PREPARTION & BEVERAGES Knowing how to prepare espresso based drinks to speciality standards (calibrating grind, dial in, tamping, extraction, milk steaming) Know your beans: origin, tasting notes and roast level Maintain grinder calibration and espressso machine cleanliness throughtout the day. UPSELLING & PRODUCT KNOWNLEDGE - UNDERSTANDING THE CUSTOMERS MOOD & INTENT Listen carefully to cues: Are they in a rush, chatty, curious or hungry ? Recommended add ons such as non dairy milks, extra shots, syrups or food pairings Proactively recommend pastries, retail coffee or drink upgrades based on customer prefence. Learn flavour profiles, bean origins and seasonal items and confidently describe them. Encourage costumers to try new things through tasting or limited free offers DAILY SHOP OPERATIONS -Open and close the shop efficiently, folling prep and cleaning checklists. -Keep the cafe tidy, well stocked and looking beautiful -Keep customer seating and service tidy, safe & welcoming. -Restock coffee beans, milk, condiments and other supplies as needed. -Maintain hygienic practices at all times (including personal hygiene and food safety) -You consistently maintain a clean and organised workstation, whether you are behind the machine, at the counter or handling dishes -You understand and follow hygiene practices (washing hands, sanitising surfaces, prper food handling) without needing to be reminded -You alwasy leave the coffee machine and bar tidy at the end of the shift, and you jump in to clean up even when its not "your mess" • You treat the cafe like your home, from polishing glassware to folding cloths properly., • TEAM & CULTURE, • -Work closely with other staff (including family) to support each other throughout shifts, • -Communicate openly about stock needs, customer feedback or team tasks, • -Contribute to a positive, respectful environment, bring energy and humour to the team., • -Be flexible and jump in to help wherever needed (kitchen, floor, dishwashing, restocking), • -Can stay cool under pressure, know hoe to move quickly without sacrificing quality or cleanliness., • -You are reliable and you show up on time. You are ready to work and your team knows they can count on you, • Looking forward to hearing from you,, • Anna & Team!

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  • Hire Hive
    Warehouse Operative - Croydon
    Warehouse Operative - Croydon
    2 months ago
    £13–£15 hourly
    Full-time
    New Addington

    Are you ready to play a vital role in the world of e-commerce logistics? Join our dynamic team as a Warehouse Operative based in Tottenham—part of a growing network supporting operations across multiple locations. This is more than just a job—it’s an opportunity to be at the heart of the online shopping revolution, helping customers receive their orders with speed, accuracy, and care. No Experience Needed – Full Training Provided We welcome applicants from all backgrounds—no prior warehouse experience is required. You’ll receive one full week of paid training to get you up to speed on everything you need to succeed in the role. What You’ll Be Doing As a key member of our warehouse team, your responsibilities will include: Receiving and inspecting incoming goods – Carefully check deliveries for accuracy and quality before logging them into our system. Organising and storing stock – Sort items neatly, label products, and help with inventory management. Picking and packing orders – Use scanners to retrieve customer items, then pack them securely with accurate labels and documents. Shipping and dispatch – Prepare orders for dispatch, liaise with couriers, and ensure timely delivery. Maintaining a clean, safe environment – Keep aisles clear, sanitise workspaces, and follow all safety protocols. Recording and stock control – Use Warehouse Management Systems (WMS) to log stock, conduct audits, and report any discrepancies. General support – Help with returns, stock rotation, basic admin tasks, and onboarding new team members when needed. What You Bring to the Table We’re looking for people who are: Detail-oriented – Accuracy is key when packing and shipping Physically fit – You’ll be lifting, moving, and standing for most of your shift Reliable & team-focused – Strong communication and a positive, can-do attitude Quick to learn – You’ll be trained on systems and processes during your first week Health & safety aware – You understand or are willing to learn safe warehouse practices Bonus if you have: experience using forklifts or pallet trucks (but it’s not essential) Why This Role Rocks No experience? No problem – You’ll be fully trained and supported from day one Earn while you learn – The 1-week training period is fully paid Career progression – Many warehouse staff move into senior or operational roles Competitive pay – Fair hourly rates, shift premiums, overtime, and potential benefits like pensions, life insurance, and wellness programs (location-dependent) Supportive culture – We value teamwork, training, and internal growth Opportunities to relocate – Tottenham is just the beginning—there are openings across our wider network Ready to Join Us? If you’re dependable, detail-oriented, and excited to be part of the e‑commerce logistics revolution, we’d love to hear from you. No experience needed—just bring your energy and eagerness to learn. 📧 Send us your CV, and let’s explore how you can become a vital part of our warehouse team—starting in Croydon, with the potential to grow across our expanding network.

    No experience
    Easy apply
  • CAH
    Finance and Income Officer
    Finance and Income Officer
    2 months ago
    £40000–£42000 yearly
    Full-time
    Croydon

    About the Role As our Senior Income and Finance Officer, you will: • Take the lead on rent collection, arrears recovery, and service charge management., • Deliver accurate financial reports, forecasts, and budget monitoring to support decision-making at senior level., • Work with housing teams to ensure tenancy sustainment, financial inclusion, and compliance with housing regulations., • Supervise and mentor colleagues, driving high performance in income and finance services., • A strong track record in income management and finance within housing (private rented and/or affordable sector)., • Excellent understanding of rent setting, service charges, arrears recovery, welfare benefits, and housing legislation in England., • Strong analytical, reporting, and IT skills, with the ability to translate data into actionable insights., • Great communication and negotiation skills, with a commitment to customer service., • A supportive and inclusive workplace., • Opportunities for professional development and progression., • The chance to play a central role in shaping our housing services. An Income and Finance Officer in a property management company plays a vital role in ensuring the financial health and stability of the organization by managing income, overseeing expenditures, and providing accurate financial information for decision-making Key Responsibilities: Income Management: · Processing rent and service charge payments. · Managing tenant arrears and implementing debt recovery procedures. · Reconciling income and expenditure. · Calculating and managing recharges (e.g., insurance premiums). · Preparing completion figures for new lettings and lease changes. Financial Reporting: · Preparing monthly and year-end financial reports. · Assisting with budget preparation and variance analysis. · Ensuring compliance with financial regulations and reporting requirements. · Bookkeeping · Accounting assistance · Invoices and Purchas ledger · Supportive Finance payments and approval · Support on budget approval · Manage software integration and data migration · Financial Control: · Maintaining accurate financial records and documentation. · Reconciling bank statements and other financial data. · Monitoring and managing petty cash. Other Responsibilities: · Liaising with other departments and stakeholders on financial matters. · Assisting with audits. · Supporting the Account on Finance and other management. · Produce board report · Produce monthly P&L data and dashboard · Produce Financial reporting format using Property management application and manual data where needed and necessary Skills and Experience: Financial Acumen: Strong understanding of financial principles, accounting practices, and financial reporting. Analytical Skills: Ability to analyse financial data, identify trends, and interpret financial information. Attention to Detail: Accuracy and precision in handling financial transactions and data. IT Proficiency: Experience with accounting software, spreadsheets (e.g., Excel), and other relevant software. Communication Skills: Ability to communicate effectively with colleagues, tenants, and other stakeholders. Property Management Knowledge: Understanding of property management processes and regulations. Debt Management: Experience in managing tenant arrears and implementing debt recovery procedures. Budgeting and Forecasting: Experience in preparing budgets, forecasting financial performance, and analysing variances. Compliance: Knowledge of relevant financial regulations and compliance requirements.

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