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As a Customer Services Manager, the work duties includes: 1. Help to build good customer relations. 2. improve customer service experience, create engaged customers and facilitate organic growth; 3. Training and managing customer service assistants and representatives; 4. Interacting with customers daily by answering their questions and directing them to the appropriate service for their needs; 5. Establishing customer service policies and procedures; 6. Staying updated on developments in the customer services field; 7. Focus on customer satisfaction which includes addressing customer "pain points," adjusting policies and procedures, ensuring agents are well trained, measuring customer satisfaction and responding to customer feedback 8. Develops and implements policies and procedures to deal effectively with customer requirements and complaints; 9. Discuss customer responses with other colleagues with a view to improving the product or service provided; 10. plans and co-ordinates the operations of help and advisory services to provide support for customers and users; 11. Taking ownership of customers issues and following problems through to resolution; Keep accurate records and document customer service actions and discussions; Control resources and utilise assets to achieve qualitative and quantitative targets; Handle customer complaints or any major incidents, such as a security issue or a customer being taken ill; Coordinates with sales department to incorporate plans to increase customer satisfaction; Maintain confidentiality regarding personnel information and customer financial data by keeping sensitive documents private and secure; Issue refunds or compensation to customers; keep accurate records of discussions or correspondence with customers; Produce written information for customers, often involving the use of computer packages and software; Develop feedback or complaints procedures for customers to use; Make sure that the needs of customers are being met or exceeded; Key Skills involves: · Proven working experience as a Customer Service Manager; · Experience in providing customer service support; · Excellent knowledge of management methods and techniques; · Strong leadership skills to work with people within the organisation with different skills; · Proficiency in English and other languages; · Working knowledge of customer service software, databases and tools; · Awareness of industry’s latest technology trends and applications; · Ability to think strategically and to lead; · Strong client-facing and communication skills; · Advanced troubleshooting and multi-tasking skills; · Customer service orientation; Managing a team of customer service staff; Handling face-to-face enquiries from customers; Dealing with customers who are upset or angry may be stressful; Communication and Excellent IT skills; Creative thinking, to be able to come up with new ideas to improve customer service standards.
2 x QC Analysts required, based in Teesside on a permanent basis. Requiring proven industrial experience of analytical chemistry including HPLC or GC. Title: 2 x QC Analysts Location: Cheshire West Salary: £27,000 - £28,000 (dependent on experience) Employment Term: Permanent SRG are working...
Join our Assessments Division and thrive as you use your clinical skills in a different way to help people move forward with their lives. About the role Day-to-day, you'll carry out telephone, video ...
Do you enjoy learning about complex topics, gathering information from different sources, helping others to understand difficult concepts or deciding what to do next in tricky or unclear situations
With a career as a Care Coordinator every day will be different to the next. Each will offer you the opportunity to do meaningful an... ZIPC1_UKTJ
With a career as a Care Coordinator at Comfort Call every day will be different to the next. Each will offer you the opportunity to do meaningful and rewarding work that makes a real difference to ...
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We have a number of roles available with immediate starts all at different entry levels are rates.This is a great opportunity for people in the local areas to join a company that is looking to invest ...
... different. As a Workshop Service Engineer for Nationwide Platforms you will work within a... * ZIPC1_UKTJ
Using a variety of different tools to complete the job to a high standard - jog work, welding and smart repair. Panel Technician Requirements: * Ideally you will be a fully qualified Panel Technician ...
Gaining experience in different teaching methods * Supportive and friendly team
About the BBC The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC for different reasons and they will be given priority consideration ahead of other ...
We are working with over 40 different local authorities across the UK to support their Educational Psychology services.The role will primarily include carrying out statutory assessments for our ...
Ability to organise own working day, unsupervised and meet different clients on a daily basis. * Fantastic Benefits Package and regular Performance Reviews. Benefits: Company Car Allowance, Bonus ...
Production of statutory accounts for the different legal entities within the group, ensuring that they incorporate all current requirements of UK GAAP * Responsible for producing accurate and timely ...
The abaility to travel to different sites and manage your own work load. If you are interested in this position, then please apply via the link. Alternatively, you can contact Aidan to discuss the ...
Comfortable with different payroll software * Strong Excel skills This is a great time to join a business who offer a great role, benefits and a fab working environment. Interviews are taking place ...
Our network of practitioners come from many different backgrounds, Education, Academia, HealthCare, Uniformed Services, creative industries, sports clubs and many more. This diversity helps us make ...
... different types of wood and their characteristics- Ability to read blueprints and interpret technical drawings Shifts: 7am - 4:15pm Monday to Thursday , 7am-12pm Friday Pay rate: £11.44ph-£13ph
Working across multiple different functions to coordinate activities. * Holding weekly / daily meetings with cross functional teams. * Point of contact for customer The Person: * 3-5 years programme ...
We have 2 different shift patterns with this client. Monday -Friday: 7am -3pm, 3pm-11pm, 11pm -7am Rotating. £11.44 per hour. 3 on 3 off shift pattern this will include weekends. 7am-7pm for 3 days ...
In this fast paced environment you'll get to learn something new every day in a company that thrives on being different. As someone who wants to make things happen, you'll find all this adds up to an ...
It's this combination that makes us different. We're committed to providing outstanding temporary, contract and permanent career opportunities of all levels for our candidates and a comprehensive ...
... different career paths to suit the needs of many. The Role * 37.5 hours per week Monday-Friday with plenty of flexibility to support a great work-life balance. * A salary of £23,400 in line with the ...