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Are YOU passionate about training others, and delivering real quality customer service within large organisations? Are you experienced in automotive dealer training programmes? This new role is an opportunity to play a key role in the design, delivery and development of training programs for one of the UK’s fastest growing automotive brands, with quite a premium brand vision! My client is entering an exciting phase of growth within the UK automotive market and is looking to appoint a Retailer Training Specialist to elevate capability across its retail network. This position sits at the heart of the customer journey, ensuring sales teams are confident, consistent, and equipped to deliver an outstanding experience at every touchpoint. It offers the opportunity to directly influence performance, shape training strategy, and make a measurable impact across multiple dealership locations. If you think you have what it takes to move into this role, please apply below and attach your CV with any automotive or OEM experience highlighted, our recruiters will discuss this experience with you as a part of our screening process. Title: Dealer Training Specialist Salary: Competitive Around 40-55K - depending on experience and current salary Location: London – Must be able to commute regularly to London Language: English Key Responsibilities • Deliver structured onboarding programmes, supporting both new and existing retail partners through high-quality induction training, • Facilitate engaging training sessions across multiple formats, including in-person sessions and virtual classrooms aligned to accreditation pathways, • Lead training delivery at new vehicle and product launch events, ensuring clear, confident messaging across the network, • Contribute to the development of training materials alongside internal stakeholders, including digital learning modules and classroom content, • Provide targeted, on-site coaching focused on sales process adherence, customer experience improvements, and mystery shop outcomes, • Design and deliver tailored training interventions to address evolving business needs across the network, • Partner closely with regional stakeholders to identify performance gaps and deploy effective training solutions, • OBJECTIVE background in AUTOMOTIVE sales training, gained within an OEM or retail environment, • Strong understanding of dealership operations, sales frameworks, and customer satisfaction measures, • Confident communicator with the ability to adapt delivery style to different audiences and learning preferences, • Willingness to travel extensively across the UK, typically spending the majority of the week in the field, • Ability to operate both independently and as part of a wider collaborative team, • Comfortable working with digital learning systems and content creation tools, • Full UK driving licence required

Our client, a globally recognised organisation with a highly respected and well-established brand is looking for a Senior Compliance Manager to join their team on a permanent basis. This role sits at the centre of a dynamic, fast-paced business, providing critical risk and compliance leadership while enabling commercial objectives to be achieved responsibly. Key Responsibilities • Drive the rollout and continuous enhancement of a risk and compliance frameworks, including identifying key risks, designing proportionate controls and ensuring clear ownership across first and second lines., • Partner with and oversee policy leads and control owners to support effective delivery of compliance obligations and strengthen accountability., • Coordinate effectively across Group functions, central teams and local markets to ensure a consistent and aligned approach to risk and compliance., • Design and deliver training and awareness initiatives to embed a strong culture of compliance and ethical behaviour., • Support governance forums, including risk and compliance committees, by providing reporting on key metrics, control gaps, audit findings and remediation activities., • Produce clear, insight-driven reporting for senior stakeholders to enable informed decision-making., • Build and maintain strong relationships across the organisation, including with Internal Audit and other assurance functions., • Provide independent, constructive challenge and pragmatic advice on risk decisions, mitigation strategies and regulatory requirements., • Conduct compliance and regulatory risk assessments to support commercial activity, including customer deals and new product or service development. About You • You bring significant experience from risk and/or compliance roles within complex, regulated organisations, with a strong track record of implementing and improving control frameworks., • You have a solid understanding of regulatory compliance and enterprise risk management and are comfortable applying this in a commercial context., • You are confident influencing and advising senior stakeholders, with the credibility to provide challenge where needed., • You communicate complex risk concepts clearly and practically, enabling the business to take informed and balanced decisions., • You are experienced in working across functions and geographies, building strong networks and driving collaboration in matrix environments., • Experience within technology with some familiarity with digital regulation or trade and export controls is preferable., • You have supported product, commercial or transformation initiatives from a compliance perspective and are comfortable operating across multiple jurisdictions and regulatory regimes. This an excellent opportunity to join a high-profile, forward-looking organisation in a role that offers real scope to shape the compliance agenda while partnering closely with the business to enable sustainable growth. If this opportunity sounds of interest, please send your CV to

About Loop Horizon: Loop Horizon is a boutique marketing, data, and technology consultancy helping world-leading brands transition to a truly data-driven future. Our team is predominantly ex-client side, which means we understand the realities our clients face - from legacy platforms and organisational constraints to regulatory pressure and skills gaps. We focus on outcome-based delivery, enabling clients with sustainable data and technology capability while supporting their teams through strategy, design, delivery, and new ways of working. Due to continued growth, we are looking for a Lead Data Engineer to play a pivotal role in delivering high-impact data solutions while scaling our engineering capability through AI, automation, and reusable assets. Role Overview: As a Lead Data Engineer, you will be responsible for leading the technical delivery of complex data engineering projects while remaining hands-on. You will act as a force multiplier — using AI, automation, and junior resources to increase delivery speed, quality, and scalability. This is not a traditional management role. Instead, you will combine deep technical expertise, delivery leadership, and modern engineering practices to help Loop Horizon scale its data capability. Key Responsibilities: Technical Leadership & Delivery • Own end-to-end delivery of data products from discovery and design through to build and release, • Design and implement scalable, secure data pipelines (batch and near real-time), • Architect data platforms and models for marketing, customer analytics, and digital behavioural use cases, • Act as the senior technical lead on client engagements AI-Augmented Engineering & Scaling • Leverage AI tools and automation to accelerate development, testing, and documentation, • Define and embed best practices for AI-assisted engineering across the team, • Break down complex work into deliverable components and guide junior engineers, • Review and assure quality of outputs across pipelines, models, and code Capability Development • Build reusable frameworks, templates, and accelerators (e.g. dbt starters, pipeline templates, CI/CD patterns), • Establish best practices across data architecture, modelling, testing, and deployment, • Contribute to building Loop Horizon’s data engineering capability and delivery standards Client & Stakeholder Management • Act as a senior technical partner to clients, • Translate business objectives into scalable technical solutions, • Support pre-sales activity including solution design, estimates, and technical input into proposals, • Build trusted client relationships through high-quality delivery Skills and Qualifications: Essential • Proven experience as a Senior or Lead Data Engineer in a complex delivery environment, • Strong hands-on experience designing and building scalable data pipelines and platforms, • Experience with cloud data platforms (AWS, Azure, or GCP) and modern data stacks (e.g. Databricks, BigQuery, Snowflake), • Strong understanding of data modelling for analytics and customer use cases, • Experience with workflow orchestration tools (e.g. Airflow, Step Functions), • Experience leveraging AI tools or automation to improve engineering productivity, • Strong client-facing and stakeholder management skills, • Deep understanding of data modelling for analytics and marketing use cases Desirable • Consultancy or agency experience, • Experience with digital data ie GA4, Adobe Analystics, • Exposure to privacy, consent, and regulatory considerations (e.g. GDPR), • Experience working with partners and third-party vendors Our Commitment to You: • Competitive salary, • 25 days holiday, plus an additional 3 days leave between Christmas and New Year, • Pension scheme and life assurance, • Private Healthcare for you (and your spouse/children at extra cost), • Flexible benefits scheme including electric car leasing scheme, cycle to work, gym discounts, discounted vouchers, • Shares in company after one years’ service, • Hybrid working - we believe in a balance between spending time face-to-face with colleagues and our clients, as well as enabling working from home, • Excellent opportunities to grow and develop, • Vibrant, friendly, dynamic team with calendar of regular social activities and team events

Technical Business Analyst | 6 months Day rate: £680p/d outside IR35 Location: London / hybrid Are you an experienced Business Analyst interested in playing a key role across a digital transformation? Do you have a background working on systems / software integrations? Are you keen to work for an established business alongside a talented and fun team? If so, this could be the perfect next role for you! As Business Analyst, you will help shape and deliver new technology implementations that enhance the service offering. You’ll support the Senior Programme Manager and wider Delivery team, working on a variety of high profile projects across the full customer and product lifecycle. What are they looking for? • Proven experience as a Business Analyst in complex tech environments, • Technically competent with good Salesforce knowledge and comfortable working alongside engineering teams on a daily basis, • Experience of systems development and integration projects with budgets of £100k to £1m, • Track record of working with high-performing technical teams to shape and implement complex projects, • Excellent communication and organisational skills, • Any exposure to SAP, DevOps and Azure would be highly desirable This is a great opportunity to join a hugely successful and growing business with a huge presence across the UK and Germany. Please get in touch for more information on both the role and company!

Google Workspace Support Specialist (Contract - Outside IR35) Location: Onsite - London Contract Length: 4-6 weeks Start Date: 25th May 2026 Day Rate: £150-£250 per day (Outside IR35) About the Role We are seeking an experienced and approachable Google Workspace Expert to support employees following a major internal Google transformation project. This is a hands-on contract role focused on real-time user support, floor walking, troubleshooting, training reinforcement, and driving user adoption across the full Google Workspace suite. You will act as the go-to person for all Google-related queries, helping employees transition smoothly to new ways of working and ensuring a positive end-user experience. Key Responsibilities • Provide onsite “floor walking” support to employees following the Google transformation rollout, • Deliver real-time troubleshooting and user assistance across the full Google Workspace suite including:, • Gmail/Google Sheet/Google Docs/Google Slides/Google Drive/Google Meet/Google Calendar/Google Chat, • Support users with day-to-day operational queries, technical issues, and best practices, • Assist with adoption and change management activities, • Guide users on collaboration features, file sharing, permissions, and productivity tools, • Troubleshoot account, syncing, access, and application-related issues, • Escalate complex technical problems to relevant IT teams where required, • Create quick reference guides and support documentation where needed, • Build strong relationships with users and provide a high level of customer service, • Gather common issues and feedback to support continuous improvement Skills & Experience Required • Strong hands-on experience with Google Workspace / G Suite, • Previous experience supporting users during digital transformation or migration projects, • Excellent knowledge of Gmail, Sheets, Docs, Drive, Meet, and Calendar, • Proven experience in floor walking, desk-side support, or IT support environments, • Strong communication and interpersonal skills, • Ability to explain technical concepts to non-technical users, • Calm and professional approach in fast-paced environments, • Strong problem-solving and troubleshooting abilities, • Experience working in enterprise or corporate environments preferred Desirable • Google Workspace certifications, • Experience supporting migration projects from Microsoft 365 to Google Workspace, • ITIL or service desk experience, • Change management or training support experience What Success Looks Like • High user satisfaction and adoption across Google Workspace tools, • Fast and effective issue resolution, • Increased employee confidence using Google tools, • Smooth post-transformation support experience How to Apply Please apply with your updated CV and a brief summary of your Google Workspace support experience, including any transformation or migration projects you have supported.

Job Role: Management Consulting Manager – Comms, Media, Technology – B2B Location: London Mobility: Up to 100% Career Level: Manager As a team: At Accenture Strategy & Consulting, we help clients turn disruption into competitive advantage by delivering end-to-end transformations that create real, sustainable value. Our Communications, Media & Technology (CMT) practice partners with leading organisations across the Telecoms, Media, Software, Platform, and High-Tech industries, combining deep industry expertise with data-led insights to design and implement innovative solutions. We work at the heart of industry and innovation – helping clients tackle their most complex challenges. We bring together global capabilities, functional knowledge, and ecosystem partnerships to accelerate change and help our clients lead in the digital age. Much of our work centres on B2B growth, B2B customer experience, and large-scale B2B transformation across sales, service, and operations. As a Manager in our CMT Strategy & Consulting team, you’ll lead diverse, high-performing teams to shape and deliver strategies that unlock growth, improve performance, and enable transformation at scale. You’ll work closely with senior stakeholders, support your team’s development, and bring creativity and structure to every engagement. You’ll also contribute to our go-to-market strategy and help evolve our internal practice – building your leadership experience and impact along the way. In this role you will: • Shape & lead complex B2B propositions, enterprise customer journeys, and large-scale B2B transformations across the Comms, Media, Software & Platforms, and/or High-Tech sectors, • Design and deliver strategic initiatives that integrate strategy, technology, operations, and people, • Navigate ambiguity using structured thinking, process design, data insights, and value casing to shape high-impact solutions, • Build and maintain trusted relationships with senior stakeholders – aligning on strategic priorities and delivery roadmaps, • Own delivery scope and commercial outcomes, including business casing, risk management, and value tracking, • Contribute to business development efforts – from client proposals to go-to-market initiatives and thought leadership, • Create and lead high-performing teams, mentoring talent and fostering a collaborative, inclusive culture, • Drive innovation within the practice by shaping new capabilities, assets, and perspectives Job Qualifications We are looking for the following profiles and skills: You may come from consulting, internal strategy, or transformation teams, or from an established platform provider within the relevant industry sector. Candidates will have experience in Business-to-Business (B2B) segments, e.g. SMB, MNC, Enterprise. You’ll bring knowledge of the B2B customer lifecycle value chain as part of your strong consulting toolkit with experience around sales and/or service transformation and an expertise / point of view that will be relevant to our clients’ business context. You will be comfortable working with ambiguity and have a track record of driving measurable client impact. We expect candidates at this level to have relevant B2B strategy, project/programme, or operational experience in at least one of the Telecoms, Media, and Software & Platforms industries. You should emphasise expertise in any of the following areas: B2B Transformation & Delivery Leadership • Proven experience leading complex programmes with cross-functional teams, • Able to structure strategic workstreams, prioritise impact, and manage through ambiguity, • Experience in designing future-state processes, customer journeys, and transformation roadmaps, • Skilled in value-led delivery: building business cases, tracking outcomes, managing risk and governance Data-driven Problem Solving • Strong analytical mindset with ability to turn insight into impact, • Skilled in linking qualitative and quantitative data to business value and storytelling B2B Client Engagement & Influence • Experience building senior stakeholder relationships and navigating decision-making in complex organisations, • Able to drive clarity and buy-in through compelling narratives, structured thinking, and credibility under pressure Leadership and growth • Experience managing and coaching teams in dynamic, fast-paced environments, • Entrepreneurial and proactive mindset – comfortable taking ownership, shaping outcomes, and driving forward momentum, • Strong commercial instinct, with a track record of influencing client growth and shaping scalable solutions Set yourself apart: • Experience in fast-evolving areas such as SMB transformation, platform strategy, trust & safety, or scaled operations, • A background in consulting or internal transformation / strategy within Software & Platforms, or High-Tech, • A track record of solving complex transformation and business challenges in ambiguous environments, • Proven ability to own solution design and commercial outcomes – including cost and value models, • Familiarity with emerging technologies such as GenAI, Cloud, or Data Platforms – and how they unlock business value, • Relevant certifications (e.g. Agile, Cloud, Architecture, Data) or experience applying modern delivery practices What’s in it for you At Accenture in addition to a competitive base salary, you will also have an extensive benefits package which includes 30 days’ vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! You will have the opportunity to make a distinct impact to one of the most important segments in the global economy. Not only will you be working with like-minded, passionate and innovative individuals across the team, but you will also learn new skills with continuous progression opportunities available. Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for.

Field Sales Representative – FMCG Sector 🧁Location: West London 🍫Salary: £34,000 + Commission + Company Bonus 🍬Job Type: Full time, Permanent Confident, ambitious sales professional who thrives on the open road?? We’re looking for a Field Sales Representative to join a fast-growing team, building relationships with independent retailers, convenience stores, coffee shops across your region. This is the perfect opportunity for someone who loves meeting people, developing lasting partnerships and taking real ownership of their territory. 🧁What You’ll Be Doing • Developing and maintaining strong relationships with existing customers while identifying and securing new business opportunities., • Presenting new products to retailers in a persuasive and engaging way, highlighting their unique benefits., • Delivering a consistent and reliable service to customers, ensuring their shelves stay stocked and their businesses supported., • Achieving and exceeding sales targets through proactive territory management., • Keeping accurate records of sales activity, customer interactions, and feedback using digital tools., • Staying up to date with market trends, competitor activity, and product developments to spot growth opportunities. 🍫What We’re Looking For • Proven experience in Field Sales or Van Sales, ideally within the FMCG, food or drink sector., • Excellent communication, negotiation, and relationship-building skills., • Strong time management and organisational abilities, you’ll be managing your own territory and schedule., • Proficiency with IT systems for reporting and record-keeping., • A motivated, target-driven attitude and resilience to succeed in a competitive market., • A full manual UK driving license is essential. 🍬What’s In It for You • £34,000 base salary, • Attractive commission structure, • Company bonus scheme, • Company vehicle & fuel card, • iPad & work phone provided If you’re passionate about sales, love meeting people, and want to play a key role in expanding a well-established brand, we’d love to hear from you. 🧁Email – 🍬Land Line – 01615241451

The Company The Outform Group is an award‑winning global innovation agency. We partner with some of the world’s most recognisable brands and retailers to transform customer experience through insight, technology, and creativity. Our ambition is to be revered as the agency shaping the Future of Retail, and in EMEA we continue to grow with pace and purpose. The Opportunity We are seeking a highly organised and proactive Fulfilment & Portal Coordinator to join our team. This role is essential to ensuring the smooth operation of our spare parts fulfilment ecosystem, supporting retail display programmes across EMEA. You will be the guardian of our fulfilment portal, ensuring accuracy, efficiency, and exceptional service for our clients and retail partners. The Role This role is responsible for monitoring, maintaining, and optimising Outform’s spare parts and fulfilment portal. You will manage stock levels, process maintenance tickets, coordinate replacement parts, and ensure timely fulfilment to stores or installation engineers. A detail‑driven coordinator with strong communication skills, you will act as the operational backbone of our after‑sales support function. Job Title: Fulfilment & Portal Coordinator- Beauty Reporting to: Beauty Services PM Location: London or Fleet, UK Hours of Work: 9am – 5.30pm, 37.5 hours per week Key Responsibilities Portal & Stock Management Portal oversight — Monitor and maintain the spare parts fulfilment portal, ensuring all data is accurate, up to date, and aligned with live retail display programmes. Stock level management — Track inventory levels across all spare parts, identifying replenishment needs and coordinating with internal teams to maintain optimal stock. Data accuracy — Ensure product codes, descriptions, imagery, and technical information are correctly maintained within the portal. Reporting — Generate regular reports on stock usage, ticket volumes, fulfilment timelines, and recurring issues. Maintenance Ticket Handling Ticket triage — Receive and assess maintenance tickets submitted by clients or retailers, identifying the issue and determining the appropriate response. Replacement coordination — Arrange dispatch of spare parts either directly to stores or via an installation engineer, depending on the complexity of the issue. Issue resolution — Liaise with internal teams (production, engineering, logistics) to resolve technical or fulfilment‑related queries. Client communication — Provide clear updates to clients and retailers on ticket status, expected delivery times, and next steps. Operational Coordination Process optimisation — Continuously review fulfilment workflows to improve speed, accuracy, and customer experience. Cross‑functional collaboration — Work closely with logistics, warehouse, engineering, and client services teams to ensure seamless fulfilment operations. Quality assurance — Ensure all dispatched parts meet Outform’s quality standards and are packaged appropriately for safe delivery. Engineer scheduling — Coordinate with installation partners when on‑site support is required. Client & Retailer Support Relationship management — Build strong working relationships with clients and retail partners, ensuring a high‑quality after‑sales experience. Guideline adherence — Ensure all fulfilment activity aligns with retailer requirements, store processes, and visual merchandising standards. Service excellence — Act as a trusted point of contact for all spare‑parts‑related queries, ensuring timely and professional communication. Key Skills and Experience Proven experience in retail operations, after‑sales support, logistics coordination, or fulfilment management. Strong understanding of inventory systems, ticketing platforms, or portal‑based workflows. Excellent communication and stakeholder‑management skills. High level of accuracy, organisation, and attention to detail. Ability to multitask and prioritise in a fast‑paced environment. Proficient in Microsoft Office Suite and comfortable learning new digital tools. Analytical mindset with strong problem‑solving abilities. Proactive, self‑motivated, and committed to delivering exceptional service. Package Salary: Competitive, depending on background and experience Benefits: 5% company pension contribution Private healthcare and Medicash plan Death in Service (DIS) insurance 27 days holiday EMEA Bonus

Microland is the world's leading AI-first, platform-driven technology infrastructure services company. We're a 36-year-old organization serving clients in over 100 locations globally. Microland’s driving ambition is to provide our clients with innovation, the best technologies, and strategies for adopting the next generation of digital infrastructure. We lead with our platforms under the umbrella of Intelligeni. Large enterprises rely on Microland to manage and transform their mission-critical infrastructure. 55% of our revenue comes from the North America region, 35% from EMEA, and 10% from APAC. Visit for more details. Position: Field CTO – Cloud & Applications Office Location: London Travel: As required across the UK and Europe Reports to: SVP – Geo Leader (EMEA) Role Overview The Field CTO – Cloud & Applications is a senior, client-facing advisory role responsible for shaping executive-level conversations around cloud strategy, application modernisation and enterprise-scale managed services. The role exists to influence, guide and elevate how enterprise clients think about cloud and application platforms transformation and also long-term managed capabilities. It helps clients connect technology decisions to business outcomes such as resilience, agility, cost optimisation and operational efficiency. This role is a blend of technology leadership, executive advisory and pre-sales enablement, complementing sales, delivery and architecture teams by bringing clarity, confidence and direction to complex transformation and managed service discussions. Core Expertise • Cloud strategy and cloud managed services across AWS, Azure and GCP, • Enterprise cloud and application operating models, including run, optimise and evolve, • Application modernisation, rationalisation and lifecycle management, • Cloud-native architectures and platform engineering, • DevSecOps, CI/CD and developer productivity at scale, • Enterprise-scale application and digital managed services, including cost, reliability and performance optimisation Key Responsibilities Executive Advisory and Client Engagement • Engage confidently with senior client stakeholders across enterprise accounts., • Lead executive-level discussions on cloud strategy, application modernisation and managed service-led operating models, • Help clients articulate their challenges, priorities and transformation ambitions across both change and run agendas, • Act as a trusted advisor supporting sales-led pursuits, without assuming delivery ownership Cloud, Application and Managed Services Leadership • Provide thought leadership on:, • Application modernisation approaches including re-host, re-platform and re-architect, • Cloud-native architectures and enterprise cloud operating models, • Managed service models for cloud and applications, including service design, governance and optimisation, • Platform engineering, developer experience and modern software delivery practices, • Bring clarity to complex environments by balancing innovation with operational stability, security and cost, • Challenge traditional thinking where required, while remaining pragmatic and outcome-focused Pre-Sales and Opportunity Shaping • Work closely with Account Executives and sales leadership throughout the pre-sales lifecycle, • Support early-stage opportunity shaping by influencing problem definition, solution direction and managed service positioning, • Participate in key pursuits as an executive-level technology advisor, • Elevate conversations from tools and technologies to platforms, operating models and long-term service outcomes, • Maintain continuity of senior client relationships throughout the sales cycle Thought Leadership and Market Positioning • Develop and articulate a clear, opinionated point of view on cloud, applications and managed services evolution, • Represent the organisation in executive briefings, industry forums, roundtables and customer advisory sessions, • Contribute to external thought leadership through blogs, presentations and whitepapers Internal Collaboration and Enablement • Collaborate closely with Account Executives, architects and delivery leaders, • Provide strategic guidance without becoming part of day-to-day delivery, • Coach senior sales and technical stakeholders on positioning cloud and application managed services, • Ensure consistency of narrative, value proposition and messaging across pursuits Stakeholder Engagement External • CIOs, CTOs, CDOs and senior technology leaders, • Business, digital and transformation stakeholders Internal • Account Executives and sales leadership, • Solution architects and technical specialists, • Delivery and operations leadership, • Regional and global leadership teams Compensation & Benefits • Competitive base salary & Bonus., • Travel and client engagement expenses as per company policy. Why Join Us? We are a leading global, AI-first, platform-led technology infrastructure services company recognized for making digital infrastructure resilient and autonomous. • Exceptional commission structure and significant earning potential., • The opportunity to directly impact company growth by bringing in flagship new clients., • Work with cutting-edge AIOps and cloud technologies. (EEO) Microland is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Microsoft Dynamics 365 Account Manager London (Hybrid – 2 days onsite) £70,000 - £90,000 per annum About the Company You’ll be joining a global technology and consulting organisation at the forefront of digital transformation, cloud, and enterprise platforms. The business partners with some of the world’s leading enterprises to deliver large-scale transformation programmes across data, cloud, and Microsoft ecosystems. With strong investment in its Microsoft practice, this is a key hire within a growing team where licensing plays a critical role in shaping commercial outcomes and supporting major enterprise deals. You’ll be part of a collaborative environment working alongside sales, presales, delivery, and finance teams, with real exposure to high-value, complex client engagements. Role Summary We’re looking for a Microsoft Dynamics 365 (D365) Sales Lead with 3–5 years of experience to manage, optimise, and advise on licensing across internal teams and client engagements. This role is central to ensuring cost optimisation, compliance, and commercial accuracy, particularly across sales pursuits, renewals, and ongoing delivery. Key Responsibilities D365 Licensing Strategy & Advisory • Advise on licence selection across Finance & Operations, Sales, Customer Service, Field Service, Power Platform, and add-ons, • Assess requirements and recommend licensing aligned to Microsoft rules and best practices, • Act as licensing SME across Sales, Presales, and Delivery, • Support RFPs, bids, SOWs, and commercial reviews, • Identify opportunities to optimise licensing costs while maintaining compliance, • Support Microsoft promotions and incentive programmes, • Ensure compliance with Microsoft licensing agreements and CSP requirements, • Maintain accurate records of licences, usage, and assignments, • Act as liaison with Microsoft and CSP partners, • Maintain Microsoft licensing knowledge and certifications, • Educate internal teams on best practices and common pitfalls Skills & Experience Essential: • 3–5 years’ experience in Microsoft (D365 focused), • Strong understanding of D365 licensing models (F&O, CE, Power Platform), • Experience with CSP / Direct CSP models and Microsoft Admin Portals, • Strong analytical and commercial awareness, • Microsoft certifications (Dynamics 365 / Licensing), • Experience in enterprise or multi-client environments, • Exposure to presales or deal qualification This is a great opportunity to step into a role where you’ll directly influence how enterprise deals are structured, priced, and delivered, while building deep expertise in one of the most in-demand areas of the Microsoft ecosystem. If this sounds like the next step in your career, apply today!

Fixed Term Contract Duration - 11 Months About the Business Quilter plc is a leading provider of financial advice, investments and wealth management, committed to being the UK's best wealth manager for clients and their advisers. Quilter oversees £141.2 billion in customer investments (as of 31 December 2025). It has an adviser and customer offering spanning financial advice, investment platforms, multi-asset investment solutions, and discretionary fund management. The business is comprised of two segments: Affluent and High Net Worth. Affluent encompasses the financial advice network and national, Quilter's investment platform and multi-asset solutions and Quilter Invest, the digital savings and investment app. High Net Worth includes the discretionary fund management and financial planning business, Quilter Cheviot. At Quilter we never stand still. Our foundations are rooted in our extraordinary expertise, which is trusted by hundreds of thousands of customers, but we have great ambitions to stay one step ahead and make an even greater difference to the people and communities we serve. Our business is transforming, continually modernising, and becoming even more customer centric. So, if you want to be bold in the pursuit of your ambitions, bring new ideas, and challenge and evolve what we do, it's the perfect time to join us! About the Role Level - 5 Department- Risk Location - London Contract - 12 Month FTC Regulated/Non-Regulated: Non-Regulated As a Senior Financial Crime Manager, you will play a pivotal role in strengthening our financial crime framework alongside the Head of Financial Crime Prevention and supporting the Money Laundering Reporting Officer (MLRO). This is a senior Second Line of Defence (2LoD) position, acting as a financial crime subject matter expert (SME) across the entire business. You will provide robust oversight challenge, advisory support, and leadership on matters relating to anti-money laundering (AML)/ counter-terrorist financing (CTF), sanctions, tax evasion, anti-bribery & corruption (ABC) and fraud. You will help shape our financial crime framework, guide the Business through ongoing regulatory change, and ensure our risk management practices remain strong, compliant, and aligned to our risk appetite. Key Responsibilities • Monitor the effectiveness of 1LoD financial crime controls and identify gaps or improvement areas., • Provide oversight of Know Your Customer (KYC)/ customer due diligence (CDD) processes, including advisory support on high risk and enhanced due diligence (EDD) cases., • Develop, maintain, and enhance Group financial crime policies, standards and procedures, and risk appetite statements., • Conduct horizon scanning, perform gap analyses, and ensure timely implementation of regulatory changes., • Lead and maintain financial crime business-wide risk assessments., • Report outcomes clearly and regularly to senior management and governance committees., • Act as a financial crime SME across the Firm., • Provide practical guidance to business units on AML/CTF, sanctions, fraud and ABC matters., • Design and deliver engaging financial crime training programmes to employees at all levels., • Produce high-quality management information (MI) for senior management, governance forums, and relevant committees., • Support the MLRO with regulatory returns and ad hoc regulatory queries., • Design and deliver 2LoD monitoring and assurance reviews over 1LoD Financial Crime Operations., • Test the effectiveness of key controls and ensure timely closure of remediation actions., • As an SME, provide design input and support to the Financial Crime transformation programme., • Take ownership for delivery of targeted / prioritised enhancements to the Financial Crime control environment.About You, • Strong demonstrable experience in 1LoD / 2LoD Financial Crime roles within financial services (Wealth and Asset Management experience highly desirable)., • Deep technical knowledge of AML/CTF, CDD/EDD, sanctions, ABC and fraud requirements., • Proven ability to challenge the 1LoD and influence senior stakeholders., • Strong data and trend analysis capability with the ability to identify emerging risks., • Comfortable preparing high quality MI and presenting insights to senior leadership and committees., • Confidence in engaging with senior stakeholders, acting as a trusted adviser and SME., • Skilled at delivering training and embedding a strong financial crime culture., • Strong understanding of the UK regulatory environment for financial crime., • ICA International Diploma in Financial Crime Prevention/ AML, ACAMS, or equivalent professional certifications.#LI-KH1 Inclusion & Diversity We value diversity and strive to promote inclusivity in all aspects of our culture. We believe in equal opportunities for all, ensuring that no applicant encounters less favourable treatment based on anything but their skills, qualifications, experience, and potential. We celebrate the unique contributions of a diverse workforce and create a respectful, nurturing environment where every colleague can thrive. Values Do the right thing: We act with integrity and are proudly committed to going above and beyond in service of our clients and the support we provide our communities. Always curious: We continuously seek new ideas and knowledge so we're one step ahead of our clients' needs. We look for inspiration everywhere and encourage experimentation, recognising that this is how we create brilliant solutions for brighter futures. Embrace challenge: We aim high to transform our potential into meaningful outcomes. With ambition as our driving force and a steadfast commitment to growth, we succeed for the good of every generation. Stronger together : Combining our diverse talents, we accomplish more collectively than we ever could do alone. We speak openly, actively listen, and support each other, and constructively challenge and embrace new ideas. We seek empowerment and demonstrate ownership and trust, with the confidence to make impactful decisions. Core Benefits Holiday: 182 hours (26 days) Quilter Incentive Scheme: All employees are eligible to participate in incentive scheme, to incentivise business performance and their contribution. Pension Scheme: A non-contributory company pension scheme that can be boosted through personal contributions. Healthcare Cash Plan: Jersey employees only. Benefit Allowance: A cash benefit allowance is payable in lieu of some of our core benefits. In addition to our core benefits, we offer a range of flexible benefits to UK employees that you can choose from and pay for conveniently via a salary deduction.

Crypto Operations/Client Service Analyst ClearToken Depository is seeking a Crypto Settlements Analyst reporting to the ClearToken Depository Head of Operations & IT. ClearToken Depository is building a settlement service for the digital markets, offering the benefits of traditional market structure concepts of centralised settlement for emerging digital asset. We aim to introduce standardised operational processes and procedures across the settlement processes. Our goal is to streamline settlement processing, removing the need to pre-fund and thereby increasing capital efficiency for our clients. The hiring firm will be ClearToken Services Ltd, from which ClearToken operating entities source shared services of the ClearToken group. Whilst the role will initially focus on the business of ClearToken Depository it is expected that the successful candidate will also perform a similar operational role for ClearToken CCP, as required. Role Description & Objectives ClearToken is seeking a detail-oriented and experienced Crypto Operations and Client Service Analyst to support daily post-trade settlement activities related to digital assets. This role is integral to ensuring accurate and timely processing of settlement instructions, reconciliation of positions and cash movements, and managing communication with Trade Sources and reporting feeds, Venues, Participants, Banks, and Custodians. The ideal candidate will bring strong operational expertise from the financial services sector, with a solid understanding of back-office systems, settlement workflows, and asset servicing—preferably including exposure to blockchain-based or tokenized asset infrastructure. The candidate should be energized by team building and problem solving in the service of clients and their team members. The role is in a rapidly growing company and will involve early responsibility in a close-knit, high performing team serving a dynamic, fast changing industry. The role will be responsible for: Settlement Operations Responsibilities • Execute and monitor daily settlement activities for digital assets, ensuring timely and accurate processing, • Interface directly with Participants, Custodians, and Banking partners to coordinate settlement instructions, resolve discrepancies, and confirm completion, • Perform daily reconciliations of positions and cash across internal ledgers, bank statements, and custodial records, • Investigate and resolve settlement fails, breaks, or exceptions, escalating where necessary, • Maintain accurate records of all settlement activity and support internal reporting requirements, • Perform daily transaction monitoring including generation of reports and investigation of alerts, • Collaborate with technology teams to enhance settlement processes, system functionality, and automation initiatives, • Support the development and documentation of standard operating procedures (SOPs) and operational controls, • Ensure compliance with relevant regulatory and risk management frameworks, • Contribute to new asset and product launches from a settlement and operational readiness perspective, • Liaising with other internal teams such as Legal & Compliance, Risk, Engineering and Product to help define and drive forward the company’s strategy Onboarding and Client Data Responsibilities • Capture and maintain all onboarding data and documentation for new clients, venues, banks and custodians, ensuring compliance with regulatory and internal requirements., • Proactively chase clients and counterparties for outstanding information, documentation, or responses, using structured follow-up processes., • Maintain detailed records of onboarding progress, outstanding items, and all client communications., • Collaborate with the Partner Engagement team to ensure a smooth and efficient onboarding experience for all clients., • Escalate unresolved onboarding issues to management and contribute to the development of onboarding best practices. ClearToken Depository is a dynamic environment and being able to work closely with colleagues from other disciplines to land key commercial and regulatory goals will be vital. Qualifications Essential: • 3+ years of experience in back-office operations or settlements within financial services (e.g. CME/LCH, Prime Broker, banking, broker-dealer, asset management, custodian), • Strong understanding of settlement lifecycle, including trade capture, matching, instruction generation, reconciliation, and fails management, • Strong customer-facing skills and experience of delivering quality customer service, • Familiarity with interfacing with third parties, including participants, counterparties, custodians, and banking institutions, • Proficiency in using back-office and reconciliation systems, • High attention to detail with strong analytical and problem-solving skills, • Experience with digital assets, blockchain-based settlement platforms, or tokenized securities, • Knowledge of DLT infrastructure, smart contracts, or crypto custody models, • Exposure to regulatory reporting and operational risk controls related to digital assets What We Offer: • Mentorship: Guidance from experienced professionals in the blockchain and fintech industry., • Career Growth: Opportunities for professional development and career advancement within the company., • Innovative Environment: Work in a collaborative, innovative, and supportive work culture., • Competitive Compensation: A competitive salary and benefits package., • Networking: Opportunities to network with industry leaders and attend exclusive events. We are an equal opportunities employer. We celebrate diversity and are committed to building an inclusive workplace where everyone feels valued and respected. We encourage applications from all backgrounds. ClearToken reserves the right to retain submitted CVs for a period of 12 months after receipt. To apply for this role, please apply via LinkedIN

Global Lifestyle Manager- 2pm-10pm (French Speaking) Introduction to Quintessentially. Expect the best. Experience Better. For the world’s most discerning individuals, brands and corporates, Quintessentially is the ultimate destination for comprehensive lifestyle management and brand experiences. It’s the pinnacle of personalisation and the epitome of exclusivity. Combining an unwavering commitment to redefining excellence with a clientele that demands nothing short of perfection, Quintessentially elevates every aspect of its clients’ lives to unparalleled heights through meticulous attention to detail. As the world’s leading luxury lifestyle management group, Quintessentially has not only paved the way in this space but continues to shape a new standard for luxury concierge services. JOB SUMMARY Are you passionate about servicing a high-net-worth audience and going above and beyond for your members? If you’ve got what it takes to provide a high touch tailored service to our members we have a great opportunity for you to join a truly fantastic global business. We are looking for a Global Lifestyle Manager to manage the relationship with our members overnight ensuring high individual engagement, satisfaction, loyalty and retention. KEY DUTIES Reactively handling all incoming lifestyle & leisure-related requests & enquiries from Members in accordance with set guidelines which will be trained and monitored. Researching and arranging of: travel bookings, restaurant bookings, club bookings and much more. Adhering to Company standard phone greeting – with appropriate Member address & consistent levels of courtesy. Providing quality suggestions at all times which exceed Member expectations. Intensive & extensive phone and email-based correspondence. Using a CRM system to log Member requests, actioning requests and updating Member information. HOURS OF WORK Monday- Friday 2pm-10pm (1 hour unpaid break) REQUIREMENTS Must be fluent-spoken and written in English and French. Work background in any of the following sectors/areas: Personal Assistant, Customer Service, Guest Relations, Lifestyle and or Account Management, luxury travel & leisure. In-depth understanding of requirements involved in the lifestyle management of affluent, high-net worth individuals. Good knowledge of worldwide travel destinations & luxury products/services, given that our Members are based around the globe & request info regarding predominantly travel, leisure & services worldwide. Warm, friendly, calm, confident and courteous at all times. Pro-active, energetic and positive attitude. Strong IT & CRM systems skills. Able to prioritise work, meet deadlines, make decisions and communicate effectively under pressure. OUR IDEAL CANDIDATE Understands HNW lifestyles, expectations, needs and preferences. Warm, friendly, calm and courteous at all times. Able to anticipate client needs and deliver intuitive and highly personalised solutions. Pro-active, energetic, with a positive attitude. Excellent team player. Values privacy and confidentiality. Passionate about travel, culture, and unique global experiences. Strong IT & CRM systems skills. Ability to prioritise work, meet deadlines, make decisions and communicate effectively under pressure. Strong networker and relationship builder. BENEFITS Hybrid working (role dependent) Competitive annual leave allowance with a further increase due to long service Birthday Allowance – take your birthday off on us! Pension Scheme Angel Days: Additional paid leave to do charity work Long Service Awards Life Assurance Digital nomad Study Leave Puppy friendly offices Qmunity committee – Social events in the office Free food & drink in the office Wellbeing platform membership Training platform membership Season Ticket Loans Cycle to work scheme Discounts with a variety of retail and hospitality companies

ABOUT US At AtlasEdge, our purpose is simple: Enabling data to bring us together. We provide the digital infrastructure that helps Europe’s most connected organisations innovate, collaborate and grow. AtlasEdge is a leading European data centre platform delivering large‑scale, high‑density, carrier‑neutral facilities for hyperscalers, network providers and enterprises. Formed in 2021 and backed by Liberty Global and DigitalBridge, we are building the next generation of scalable, strategically located data centre campuses across the continent. Our mission is to become Europe’s leading data centre provider by powering growth, delivering outstanding service and securing world‑class customers in the next wave of high‑potential markets. Our modern sites across key European hubs enable customers to design, deploy and scale their infrastructure with confidence, performance and proximity — today and for the future. Our culture is built on three values that shape how we work: • Work Hard – We move quickly, take ownership and deliver in a fast‑growing industry., • Be Kind – We support each other, collaborate openly and create an environment where people can challenge ideas constructively and grow., • Have Fun – We celebrate success, enjoy what we do and build strong relationships — because great teams achieve great things when they feel connected. AtlasEdge is scaling fast, powered by customer demand, backed by major investors and united by a culture that works hard, cares about people and enjoys the journey. JOB PURPOSE The purpose of this Manager level role is to support in the implementation of our Equipment Procurement Strategy including OFCI (‘Owner Furnished Contractor Installed’) for Long-Lead Equipment (LLE) under the direction of the VP Procurement, supporting our wider European construction program. We are a very ambitious, fast growing European Data Centre business and this growth will be enabled by the development of our existing Data Centres as well as new locations being acquired. We are looking for a procurement professional to support the management of all aspects of critical equipment procurement with a strong focus on building mutually beneficial partnerships with our OEM suppliers. We move quickly and are looking for an agile talented professional to help us to achieve our goals. KEY ACCOUNTABILITIES • Supports the implementation our Equipment Procurement Strategy (including OFCI)., • Contributes to the development and implementation category strategies for critical equipment including:, • Electrical (including Generators, Transformers, Sub-stations, MV/LV Switchgear, Busbar and UPS)., • Mechanical/Thermal (including Chillers, CRAH, CRAC, Fanwall, Dry Air Coolers and Air Handling Units)., • White Space (Busway/Tapoffs, Cold/Hot Aisle Containment, PDUs, Racks and Network Cabling)., • Continues to develop our panel of market leading OEM partners to support and enable European project delivery., • Supports the negotiation of robust European framework agreements to enable efficient and robust transactions., • Coordinates tender/procurement activity (including structured negotiation, evaluation and selection) in collaboration with multidisciplinary stakeholder groups to achieve Delivery-On-Time as a key metric for success., • Contributed to the adoption of a balanced scorecard approach with a strong focus on PUE improvement, energy usage reduction and sustainability., • Supports the preparation, negotiation and execution of contracts (SOWs) which compliment our PSL/Framework contracting strategy., • Support commercial optimisation of key packages (with a strong focus on ‘standardising’ equipment whilst satisfying localisation requirements)., • Works with GCs (General Contractors) to drive adoption of the OFCI strategy and LLE PSL (including contract novation where applicable)., • Optimises capital, cashflow and total cost of ownership (and prepares/manages reporting dashboards). KNOWLEDGE & EXPERIENCE PREFERRED EDUCATION/ QUALIFICATIONS: • Relevant undergrad degree or post grad qualification (i.e. in Procurement & Supply Chain, Construction Management or a related discipline)., • Demonstrable professional development relevant to the Construction and/or Data Centre industry (or similar critical environments). SKILLS & ABILITIES: • Equipment procurement experience in the Data Centre industry (or similar ‘critical’ environments)., • Has worked for companies with pan European or Global operations, and can demonstrate the ability to navigate geographic, legal, language and cultural complexity., • Demonstrable experience operating across client (i.e. Hyperscale or Global Co-location) or ‘GC’ environments., • Deep knowledge of Electrical, Mechanical/Thermal and White Space categories and associated suppliers and purchasing strategies., • Has operated an ‘Owner Furnished Contractor Installed’ (OFCI) procurement model for critical Long-Lead Equipment., • Comfortable taking a 'hands on' approach to achieve the task., • Proven ability to work efficiently in a fast-paced environment, enabling quick decision making., • Excellent people and communication skills. Can challenge, educate and influence stakeholders., • Self-motivator with strong attention to detail. AtlasEdge is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for our people.

Role : Associate Sales Director Technology : Sales and Client Relationship Management - Retail, Consumer Goods domain Location : London, UK Compensation : Competitive (including bonus) What will you do? • As an Associate Sales Director you are an expert at contributing to different phases of the Sales lifecycle and will be intensely involved in Client Relationship Management and business development., • Build sales plan, pursuit strategy , business pipeline and ensure in converting the pipeline with leadership to ensure target achievement, • Client relationship management – managing relationships with key client personnel and CXOs and CXO -1, within client organization and ability to understand the organizational culture of the client, • Selling concepts to the client and influencing the client to award business based on capability and track record in similar situations, • Conduct research as well as competitor analysis to define strategies that can help enable favorable outcomes, • Expert knowledge of MSA / Other contract process & standards and understand the nuances of MSAs and interdependencies to other business aspects, • Conduct client presentations, workshops, and drive pricing ( gain share models , alternate models for new sourcing ), • Provide necessary input for building alliances with relevant product / service vendors Qualifications: • Track-record of successfully farming business solutions and client management in Retail, Consumer Goods, Logistics domain., • Strong Business Development / Relationship management / Account management is required. (Ideal experience : 8-15 years), • Strong Account Management experience where you have grown existing accounts., • Track record of interacting and building relationship with C / C-1 level client contacts., • Reasonable understanding of Global Delivery Model and IT service industry., • Experience managing large multi-location consulting engagement teams’ desirable., • Hands-on experience with proposal creation and leading proposal presentations., • Strong leadership, interpersonal, communication and presentation skills., • Wide variety of IT and business consulting engagement experience. Why Infosys Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer. By applying via Easy Apply option you confirm you have read, and you accept Infosys Data Privacy notice for the country of the job posting. Please see the relevant Data Privacy Notice under the link: .

Residential Property Administrator Salary: £35,000 – £38,000 per annum Location: Central London Job Type: Permanent Overview We are recruiting on behalf of a historic private estate in Central London for a Residential Property Administrator to join their established Property Management team. This is an excellent opportunity to work within a prestigious estate environment, supporting the Head of Residential and Property Managers with the day-to-day administration of a high-quality residential portfolio. Key Responsibilities • Provide day-to-day administrative support to the Residential Property Management team, • Manage correspondence, filing systems, coordination tasks, and general research, • Act as a key point of contact for tenants and lessees, handling enquiries efficiently and professionally, • Draft letters, emails, and make calls regarding lease matters, rent arrears, and maintenance, • Process and manage maintenance work orders from tenants, property managers, and site visits, • Prepare and update tenancy documentation (digital and hard copy), • Assist with website updates, including uploading available property details, • Liaise with contractors and manage key issuance, ensuring accurate logging and returns, • Support tenant move-in and move-out processes, including:, • Welcome packs, • Inspection letters, • Lease expiry notifications, • Renewal and vacation correspondence, • Deposit return documentation, • Utility change of occupier notifications, • Maintain accurate logs, activity sheets, and internal records, • Attend site visits where required to support property management duties, • Register tenant deposits with the appropriate schemes, • Monitor and manage Right to Rent documentation and expiry checks, • Manage furniture inventory and arrange orders when required, • Process invoices within authorised limits, • Maintain accurate records on the property management system, • Provide cover for Accounts Administration when required, • Assist with report and budget preparation, meeting coordination, and general administration, • Support wider teams and provide reception/admin cover when needed Person Specification • Previous experience in an administrative or secretarial role (property experience advantageous), • Excellent customer service skills, • Proficient in Microsoft Office (Word, Excel, Outlook), • Strong organisational skills with the ability to multitask and meet deadlines, • High attention to detail, • Strong written and verbal communication skills, • Proactive, flexible, and able to work independently, • A team player with a collaborative approach, • Fast learner with a positive attitude, • Good typing skills, • Experience with property management systems (e.g. Qube) desirable

If you need support in completing the application or if you require a different format of this document, please get in touch with at or call TCS London Office number 02031552100 / +44 204 520 2575 with the subject line: “Application Support Request”. Role: Senior Business Consultant - Retail Fashion Location: London Contract: Permanent Mode of Working: Hybrid Are you looking to leverage your skills in Retail Domain? We have a great opportunity for you – Senior Business Consultant - Retail Fashion! Careers at TCS: It means more TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership. • Build strong relationships with a diverse range of stakeholders., • Gain access to endless learning opportunities. As a Senior Business Consultant - Retail Fashion, you will be responsible to help our clients lead through this complexity, we are expanding our senior leadership bench with a heavy‑hitting Senior Business Consultant who will serve as the right hand to our FBH Partner, a figure widely respected across the industry for shaping executive thinking, influencing market direction, and leading some of the most iconic transformation programmes in retail. If you are motivated by the opportunity to operate at Partner-level, influence retail boardrooms, architect enterprise-scale change, and deliver meaningful, measurable value across some of the most recognisable retail brands in the world, this role is your platform. You will play a pivotal role in the origination, shaping, leadership, and successful execution of transformation programmes that span digital, supply chain, merchandising, store operations, commercial strategy, and customer experience. You will apply your deep fashion retail domain knowledge, grounded in merchandising and supply chain excellence and your consulting toolkit to bridge strategy into operational reality. You will serve as a senior voice of credibility, creativity and discipline, ensuring our clients’ transformation ambitions convert into real-world results. This is a role for someone who can confidently operate as a future Partner, combining thought leadership, governance strength, commercial acumen, and the ability to inspire and mobilise diverse teams towards shared outcomes. Your responsibilities: 1. Enterprise Transformation Leadership In collaboration with the Partner, you will: • Co‑lead major enterprise transformation programmes, spanning commercial strategy, digital enablement, supply chain redesign, operating model evolution, and large‑scale organisational change., • Translate business strategy into clear, practical, executable roadmaps with a strong link to P&L impact, customer outcomes, cost-to-serve, inventory efficiency, sustainability goals and operational performance., • Provide day-to-day executive leadership, bringing structure, direction and momentum to multidisciplinary teams across consulting, client colleagues, technology partners and external vendors., • Deputise for the Partner in steering committees, C-suite engagements, board sessions, partner-level reviews, and client investment discussions., • Shape programme architecture, delivery sequencing, governance frameworks and the overarching transformation logic. 2. Client Development & Market Impact • Serve as a trusted advisor to C-suite leaders (CEOs, COOs, CCOs, CTOs, CPOs, Chief Merchants), helping them navigate complex strategic decisions with clarity and conviction., • Co‑own origination efforts, identifying whitespace opportunities and shaping proposals that articulate compelling value propositions and executable pathways., • Lead or contribute to industry thought leadership including articles, point‑of‑views, conference engagements, and roundtable events, positioning our practice as the go‑to authority for Retail Fashion transformation., • Build and nurture long‑term client relationships that lead to multi‑year strategic partnerships. 3. Proposition & IP Development • Strengthen and expand our proprietary fashion transformation frameworks, with specialism in omnichannel strategy, merchandising modernisation, supply chain resilience, inventory optimisation, customer experience transformation, and commercial performance improvement., • Codify best practices, diagnostic tools, accelerators, and methods drawn from your industry and consulting experience., • Contribute to our “Next Gen Fashion Retail” propositions, ensuring our practice evolves ahead of market demand. 4. Delivery Governance & Risk Leadership • Design and manage robust governance structures ensuring visibility, alignment and accountability across complex, multi‑workstream programmes., • Take ownership of risk identification and mitigation, stepping into challenging situations with a cool head and a structured approach., • Lead assurance and health-check reviews at critical programme milestones, ensuring benefits remain protected, obstacles are addressed early, and delivery teams remain aligned to strategic intent., • Provide clear, executive‑level insights on programme health, risks, dependencies, trade-offs and change readiness. 5. People Leadership & Culture • Build, coach and inspire high‑performing teams across consulting, client staff and blended delivery models., • Be a role model for generosity of spirit, intellectual curiosity, and professional excellence., • Elevate the capability and confidence of future leaders through mentoring, feedback, career guidance and structured development., • Champion new ways of working across agile, hybrid, cross‑functional and multi‑geography teams. 6. Financial & Commercial Management • Manage programme commercials, ensuring profitable delivery, appropriate phasing of costs, and transparent financial reporting., • Shape engagement models and commercial structures that ensure win-win client outcomes. You will bring a fashion retail lens to everything you do. Omnichannel & Digital Commerce • Shape omnichannel strategies that balance customer experience with economic sustainability., • Modernise end‑to‑end merchandising processes across planning, buying, assortment, pricing and in-season trading., • Introduce advanced analytics, tools and automation to unlock margin, stock efficiency and brand elevation., • Re-architect fashion supply chains for resilience, sustainability, speed and cost-efficiency., • Use insights, behavioural data and qualitative research to design experiences that lift loyalty, conversion and brand distinctiveness. Essential skills/knowledge/experience: • Professional experience in spanning consulting and senior roles within fashion retail organisations., • Demonstrated track record of embedding AI and agentic decisioning into fashion retail transformations across design, buying, PLM , planning and supply chain, delivering measurable value through automation, smarter workflows and outcome led governance., • Direct experience leading or governing large-scale transformation programmes., • Depth in merchandising, supply chain, or omnichannel retail with hands‑on exposure early in your career., • Rich consulting or transformation experience: strategy, operating model, transformation design, delivery governance, and C-suite influencing., • Demonstrated success in delivering tangible commercial outcomes: margin growth, OTB optimisation, stock reduction, service improvement, customer engagement, digital attachment, cost efficiencies. Rewards & Benefits TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network. We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon. Diversity, Inclusion and Wellbeing Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998. We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role. As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role. Please email us at if you would like to opt in. If you are an applicant who needs any adjustments to the application process or interview, please contact us at with the subject line: “Adjustment Request” or call TCS London Office 02031552100 / +44 204 520 2575 to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.

LSEG is seeking a dynamic and customer-focused Business Consultant to support and grow our Digital Identity & Fraud solutions with a concentration on cross boarder payments and bank account verification. This role is ideal for someone who thrives at the intersection of technology and client engagement-someone who is eager to learn, solve problems, and help customers succeed. You will work with a diverse range of clients from large strategic enterprises to innovative startups on compelling use cases that drive real value and prevent fraud. Your insights will also help influence our product roadmap through direct feedback and industry expertise. Role Responsibilities: • Deliver engaging and tailored product demos and presentations to both technical and non-technical audiences., • Understand client landscape and develop comprehensive, high value solutions., • Lead Proof of Concepts (POCs) and proposals as well as Statements of Work (SOWs)., • Comfortable trying a new product, process, or use case and learning through doing. Able to find solutions and answers through investigations and even through trial and error., • Collaborate with internal teams to compose custom solutions that improve client value., • Navigate and optimize how our offerings integrate with third-party products., • Own your sales opportunity pipeline and apply product knowledge to accelerate deal cycles., • Stay informed on industry trends and competitive landscape to position our solutions., • Maintain expertise on LSEGs product offerings. Qualifications/Experience:, • 3+ years of cross boarder payments, SWIFT payments, account verification, digital identity, KYC, authentication, and/or identity verification experience in client facing roles. Clients may also be resellers/integrators/channel partners, • Information Technology or Engineer background or technology-centric job experience across channels-web, mobile, API, and UX, • Experience with one or more of the following industry sectors: Financial Institutions/payment service providers, insurance, wealth management, healthcare, ecommerce (B2B and/or B2C), • Comfortable working in a fast-paced and innovative team that has all of the benefits of the world-renowned London Stock Exchange group., • Previous pre-sales experience for software or technical products is highly valued, • Experienced with APIs and understanding of JSON (request / response, etc.), • Strong presentation and interpersonal abilities, • Familiarity with the sales cycle and ability to support sales acceleration, • Knowledge of the payments and account verification industry preferred London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

Intelligently Moving Your World XPENG is a leading technology company focused on designing, developing, manufacturing, and marketing intelligent mobility solutions, including electric vehicles (EVs), electric vertical take-off and landing (eVTOL) aircraft, and robotics. We aim to create a thoughtful and empathetic future for mobility that enhances driving experience. Headquartered in Guangzhou, China, XPENG has regional offices in Beijing, Shanghai, Shenzhen, Silicon Valley, and San Diego, and in 2021, we established our European headquarters in Amsterdam, along with offices in Copenhagen, Munich, Oslo, and Stockholm. Our passionate and diverse team, with expertise in technology, finance, and the automotive industry, spans hubs in China, the US, and Europe. Together, we are forging our international presence as pioneers in the future of mobility. Why should you be part of our success story? XPENG Inc.'s American Depositary Shares (ADSs) have been listed on the New York Stock Exchange (NYSE) under the symbol 'XPEV' since August 27, 2020, and on the Stock Exchange of Hong Kong Limited (SEHK) under the symbol '9868.HK' since July 7, 2021. In 2023, XPENG further strengthened its growth trajectory with a $724 million strategic investment from Volkswagen, solidifying its position in the global market. There has never been a more exciting time to join XPENG — a leader in smart electric vehicles and sustainable mobility solutions. Position: Customer Experience Manager - UK Key Responsibilities Customer Voice & Problem Resolution • Mandate to lead the full Voice of the Customer (VOC) program, aggregating and analyzing customer insights across multiple channels (call centers, social media, surveys, retail, partners, and direct feedback)., • Proactively identify pain points and trends, prioritizing high-impact issues that require escalation and resolution., • Ensure closed-loop resolution by coordinating cross-functional actions with HQ, regional teams, and key business lines (Sales, After-Sales, Product, Digital, PR, and Technical)., • Drive improvements in issue response time and accountability across departments., • Ticket system monitor the local ticket system to collect, track, and manage customer feedback and complaints. Categorize tickets into key areas:, • Product Quality, • Service & After-Sales, • Delivery & Logistics, • Technical Support, • General Customer Experience, • Assign priorities based on urgency and impact., • Enable cross-team collaboration with clear ownership. Cross-Functional Leadership & 360° Approach • Act as the internal project manager, securing cross-functional collaboration by ensuring all departments contribute to a seamless customer journey., • Work closely with Sales, After-Sales, Product, Retail, Technical, PR, and Digital teams to eliminate process silos and optimize customer interactions across touchpoints., • Connect the dots between different customer-facing and backend teams to enhance the end-to-end customer experience., • Prioritize and drive key customer initiatives, ensuring that improvements are implemented across all areas. Retail Network Development & Hiring Standards (optional) • Lead the development and implementation of a customer-focused retail strategy, ensuring partners, dealers, and agents align with the brand’s customer experience standards., • Oversee Assessment Centers for hiring, defining best practices for onboarding new customer-facing employees across retail and call centers., • Work with HR and Training teams to define key CX competencies for hiring and performance management. Experience Measurement & Reporting • Own customer experience KPIs (e.g., NPS, CSI, customer retention), providing data-driven insights to national and global leadership., • Establish clear reporting mechanisms to track progress, identify challenges, and recommend strategic actions, • Develop and maintain dashboards that provide real-time visibility into customer satisfaction and pain points. Continuous Improvement & CX Innovation • Drive process optimizations, system enhancements, and new initiatives to improve customer experience efficiency., • Explore innovative tools/digital solutions to enhance engagement and satisfaction., • Foster a culture of continuous improvement, ensuring CX remains a top priority. Requirements and skills • Experience:, • Experience in VOC management, or cross-functional coordination roles., • Proven ability to collaborate with technical, operational, and business teams., • Experience in automotive, tech, or consumer-facing industries is a plus., • Skills:, • Proficiency in AI-driven tools., • Strong analytical skills to interpret VOC data and prioritize actions., • Excellent communication and stakeholder management skills., • Fluency in English and Danish., • Mindset: Proactive and passionate about customer-centric innovation. Next steps: To comply with GDPR, we can’t process your personal data without your given consent. Therefore, please apply directly via LinkedIn portal so that our team can proceed further. As part of our application process, certain positions at our company require a pre-employment screening to ensure the reliability and integrity of our employees. This screening is a standard procedure and may include components such as a Criminal Background Check from your current or previous country of residence over the past five years. Additionally, the process may involve an integrity questionnaire, verification of identification, diplomas, work experience, and consultation of the central insolvency register. We appreciate your understanding and cooperation in this important matter, as it helps us maintain the high standards expected by our team. Our Commitment to Diversity and Inclusion: At XPENG, we’re an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, disability status or other applicable legally protected characteristics.

About the Business Quilter plc is a leading provider of financial advice, investments and wealth management, committed to being the UK's best wealth manager for clients and their advisers. Quilter oversees £141.2 billion in customer investments (as of 31 December 2025). It has an adviser and customer offering spanning financial advice, investment platforms, multi-asset investment solutions, and discretionary fund management. The business is comprised of two segments: Affluent and High Net Worth. Affluent encompasses the financial advice network and national, Quilter's investment platform and multi-asset solutions and Quilter Invest, the digital savings and investment app. High Net Worth includes the discretionary fund management and financial planning business, Quilter Cheviot. At Quilter we never stand still. Our foundations are rooted in our extraordinary expertise, which is trusted by hundreds of thousands of customers, but we have great ambitions to stay one step ahead and make an even greater difference to the people and communities we serve. Our business is transforming, continually modernising, and becoming even more customer centric. So, if you want to be bold in the pursuit of your ambitions, bring new ideas, and challenge and evolve what we do, it's the perfect time to join us! About the Role Level - 4 Department- Risk Location - London Contract - Permanent This is a key role within the Risk function to support the Senior Risk Manager in a small but busy team focussing primarily on the investment / asset management division which is part of a larger Affluent Business Partnering Risk team. We work collaboratively with key stakeholders across the business. You will work alongside our Risk and Compliance colleagues across the Risk function. As a key member of the wider Risk and Compliance community you will have opportunities to learn about other areas of the Quilter business. This is an ideal role for someone who has experience of operational risk management and would like to move into a strategic focussed role providing advice and guidance on key strategic initiatives direct to the business. Key responsibilities include: • Providing support and challenge with a focus on ensuring risk is an integral part of the business in line with the Quilter Risk Management Framework., • Leading and supporting the Senior Risk Manager with the completion of risk deep dives and/or risk assessments as part of strategic initiatives across the asset management business and escalating where risks may be outside of risk appetite., • Providing advice and guidance to stakeholders and an independent view of the risks being faced, together with suggestions for mitigation., • Representing the Risk function at formal governance and project working groups., • Leading on the identification and evaluation of top risks., • Supporting the quarterly risk appetite process., • Leading the oversight of risk events and RCSA development., • Inputting into investment / asset management division and wider Group risk reporting., • Supporting the development of risk appetite, inputting into ad hoc or annual reviews., • Supporting risk scenario, stress tests and wind-down planning., • Supporting the maintenance of the team's profile and build relationships with stakeholders across the business.About You, • Knowledge and experience within the asset management industry including exposure to relevant regulatory rules such as COLL, COBS, PRIN and PROD., • Experience in operational risk management within a financial services company preferred., • Strong analytical skills and attention to detail., • Excellent communication skills (both written and oral)., • Ability to work well in a small, collaborative team., • Strong stakeholder management & relationship building skills.Inclusion & Diversity We value diversity and strive to promote inclusivity in all aspects of our culture. We believe in equal opportunities for all, ensuring that no applicant encounters less favourable treatment based on anything but their skills, qualifications, experience, and potential. We celebrate the unique contributions of a diverse workforce and create a respectful, nurturing environment where every colleague can thrive. Values Do the right thing: We act with integrity and are proudly committed to going above and beyond in service of our clients and the support we provide our communities. Always curious: We continuously seek new ideas and knowledge so we're one step ahead of our clients' needs. We look for inspiration everywhere and encourage experimentation, recognising that this is how we create brilliant solutions for brighter futures. Embrace challenge: We aim high to transform our potential into meaningful outcomes. With ambition as our driving force and a steadfast commitment to growth, we succeed for the good of every generation. Stronger together: Combining our diverse talents, we accomplish more collectively than we ever could do alone. We speak openly, actively listen, and support each other, and constructively challenge and embrace new ideas. We seek empowerment and demonstrate ownership and trust, with the confidence to make impactful decisions. Core Benefits Holiday: 182 hours (26 days) Quilter Incentive Scheme: All employees are eligible to participate in incentive scheme, to incentivise business performance and their contribution. Pension Scheme: A non-contributory company pension scheme that can be boosted through personal contributions. Private Medical Insurance: Single cover as standard with options to increase cover to include your partner or children. Life Assurance: 4x your salary. Income Protection: 75% of salary, less state benefits, payable after 26 weeks of absence. Healthcare Cash Plan: Jersey employees only In addition to our core benefits, we offer a range of flexible benefits to UK employees that you can choose from and pay for conveniently via a salary deduction.

Overview: Vivi is the only wireless screen mirroring and digital signage tool designed for education. We help IT help teachers help students with classroom technology that enhances collaboration, control, and creativity. Vivi exists because we all had that one teacher who changed our life, who went above and beyond to serve as a role model and sage. They guided discussion, connected with their students on a personal level, were just as engaging and entertaining as they were educational, and they created a dynamic learning environment by constantly involving students. Personalised learning environments have been proven to deliver better educational outcomes for individuals through increased participation and engagement. To successfully create such an environment requires a fluid, visual dialogue between teacher and student. This is why Vivi exists. Vivi is used by over 825,000 teachers and students around the world and is setting out to provide tangible solutions to the enormous education industry with our high-growth, ambitious, and creative team. In this rapidly evolving technology landscape, Vivi is always looking for new ways to disrupt the classroom experience, enhance customer journeys, and expand globally. The Role Vivi is currently seeking a leave replacement for a 6–12-month placement. The purpose of this role is to support the technical aspects of the sales process by being the conduit between sales, global engineering and support teams. You will be the technology and product expert in the team with extensive knowledge of the Vivi product, its features, and the environments in which it runs. You will be the expert at setting up the Vivi product and configuring it within our customers’ environments. You will assist the sales team and the wider business in responding to RFPs and completing any technical documentation required by customers. You will guide evaluating customers through the onboarding process and continue to support them until you consider them to be in a mature and stable position and ready to be handed over to Vivi’s global support team. This role is 100% remote, with up to 30% travel within the region. Responsibilities: • The main regional point of contact for technical questions within the sales team, • Liaising with the global engineering and support teams to solve problems as they arise, • Gathering customer requirements, • Supporting customers through the evaluation and onboarding process, • Configuring Vivi within customer environments, • Advising customers on how to best configure their environments to work with Vivi, • Assist with responding to RFI’s and RFP’s, • Completing technical documentation required by customers, • Competitor research, • Technical guidance for salespeople in pre-sales meetings and possible demos (virtual and in-person), • Keeping the sales team up to date with technology, • Developing and documenting implementation plans and best practices Experience: • 3-5 years’ experience in a similar technical role, • Experience of working within commercial sales team, • Demonstratable experience of working with wired networking technology including switch and firewall configuration and troubleshooting, • Demonstratable experience of working with wireless networking including wireless LAN configuration and troubleshooting Highly Desirable Experience: • Cisco Certified Network Associate (CCNA) preferred, • Experience working with the Atlassian Suite (Jira Service Desk and Confluence), • Experience of working with HDMI displays, projectors and interactive touch panels, • Knowledge of all major desktop and mobile operating systems, • Knowledge of networking practices as applied in school environments, • Experience applying ITIL (Information Technology Infrastructure Library) methodologies Essential Skills: • Relationship-driven with customer-first mentality, • Excellent written and verbal communication skills, • Excellent problem-solving skills, • Have a passion for technology, particularly in the EdTech space, • Strong organisational and administrative skills, including an ability to prioritise workloads and meet deadlines, • A great team player who can work autonomously when required

About the Opportunity A leading digital transformation and change management consultancy is expanding its Strategy & Transformation practice and seeking a CX Strategy & Transformation Consultant to help shape customer-centric innovation for global clients. If you have a background in digital strategy, CX transformation, or change consulting—particularly from a Big 4 or top-tier consulting environment—this role offers the opportunity to influence major programmes globally while accelerating your consulting career in a fast-growing well-established practice. What You’ll Do As a Consultant, you’ll work at the intersection of customer experience, digital platforms, and business strategy, helping clients rethink how they serve customers and modernise their operations. You will: • Lead customer research, journey mapping, workshops, and requirements gathering, • Analyse end-to-end customer journeys and identify opportunities for optimisation, • Build CX transformation roadmaps and business cases linked to measurable outcomes, • Assess digital capabilities (e.g., e-commerce, self-service, AI) and recommend scalable solutions, • Keep programmes on track while influencing senior stakeholders across business and technology • Translate qualitative and quantitative insights into clear recommendations and specifications, • Collaborate with industry experts to support initiatives across energy, automotive, infrastructure, food, agriculture, minerals, and oil & gas, • Contribute to thought leadership, go-to-market strategy, and internal capability building Why This Role Stands Out • A rare chance to join a growing consulting team with strong investment and an exciting transformation agenda, • Exposure to international work, including collaboration with teams globally, • Hands-on involvement in CX strategy, digital innovation, and technology evaluation, • Clear progression into broader consulting and business development responsibilities, • Continuous learning, industry events, and the ability to directly shape a developing practice What We’re Looking For • 5+ years’ consulting experience (digital strategy, CX, transformation, or change), • Experience in data platforms, AI, CX tech, enterprise solutions, or digital products, • Ability to simplify complex problems and present compelling recommendations, • Strong stakeholder management and communication skills, • A client-first mindset with comfort engaging senior executives, • Eligibility to work in the UK + willingness to travel in the UK/Europe sometimes Preferred: • Big 4 / top-tier consulting experience Please send your CV with all relevant experience and skills, and feel free to email CV, salary expectations and availability to interview and start: Dr Marina Economidou, Executive Solutions Consultant

Working for a very high-growth, industry-leading digital business, the Lead Service Designer will lead end-to-end service design across digital journeys, contact centres and operational processes within a complex model involving millions of customers and thousands of partners. The Lead Service Designer will be responsible for: • Owning end-to-end service design strategy across complex customer journeys, • Identifying pain points across app, service and operations, • Designing and implementing measurable improvements, • Leading cross-functional initiatives from discovery to delivery, • Blending automation, AI and human support into seamless journeys, • Clearly defining and tracking impact (CX, operational, commercial) The Lead Service Designer will have: • A track record of delivering measurable impact (customer behaviour, business performance, operational outcomes), • Owning end-to-end service design strategy across complex customer journeys, • Strong systems thinking across digital and operational ecosystems, • Ability to demonstrate tangible impact in previous roles — what changed and how it was measured, • Confidence influencing and leading teams through change, • Comfort operating at pace in a scaling environment, • Experience with or curiosity about AI and automation, • Candidates could come from many industries including ecommerce, retail, travel, finance, marketplace, insurance, government, etc. This is a great opportunity for a talented Lead Service Designer to help build, scale and deliver real impact at a huge brand, loved by their customers. Lead Service Designer £95k + bonus + benefits London / hybrid

Senior UX Designer – Banking & Finance We are seeking a Senior UX Designer with deep expertise in user research and banking & financial services to design intuitive, compliant, and customer‑centric digital experiences. You will lead research-driven design initiatives across complex financial products, working closely with product managers, engineers, business stakeholders, and compliance teams. This role requires someone who can translate complex financial concepts into simple, usable, and accessible experiences, grounded in strong research insights and validated through data. Key Responsibilities UX Research & Strategy • Lead end-to-end UX research activities including:, • User interviews, contextual inquiries, diary studies, • Usability testing (moderated & unmoderated), • Surveys, heuristic evaluations, and accessibility audits, • Define and execute research strategies aligned with business and regulatory needs, • Synthesize qualitative and quantitative data into actionable insights, • Create personas, journey maps, service blueprints, and research reports UX Design & Delivery • Design intuitive and scalable user experiences for:, • Retail banking, digital payments, lending, wealth management, or corporate banking platforms, • Produce high‑quality UX artifacts:, • User flows, wireframes, prototypes, and annotated designs, • Ensure designs meet accessibility (WCAG) and security/compliance requirements, • Collaborate with UI designers to ensure visual consistency and usability Banking & Domain Expertise • Apply strong domain knowledge of:, • Banking products, financial workflows, risk & compliance considerations, • Regulatory constraints (e.g., KYC, AML, data privacy), • Work effectively with legal, compliance, and risk stakeholders, • Balance user needs with technical, regulatory, and business constraints Collaboration & Leadership • Partner closely with Product Managers to shape product vision and roadmap, • Collaborate with Engineering to ensure feasible and high-quality implementation, • Mentor junior designers and researchers, • Advocate for user‑centered and research‑led design culture across teams Required Skills & Experience UX & Research Skills • 8+ years of professional UX design experience, • Strong command of UX research methods and mixed‑method analysis, • Proven experience leading research in complex, enterprise or regulated environments, • Strong storytelling and insight communication skills Banking & Financial Services Experience • Hands‑on experience designing for:, • Digital banking platforms, FinTech applications, or financial data-heavy systems, • Understanding of financial user journeys, security patterns, and compliance needs Tools & Methods • Proficient in:, • Figma, Sketch, Adobe XD (or equivalent), • Prototyping tools (Figma, Axure, Framer, etc.), • Research and testing tools (UserTesting, Maze, Optimal Workshop, etc.), • Familiarity with design systems and component libraries Soft Skills • Strong stakeholder management and facilitation skills, • Ability to influence decisions using research evidence, • Clear communicator, confident presenter, and collaborative team player About Us As part of the TCS Interactive network, you will be part of a 50-person design studio based in Old Street. TCS Interactive is a leader in the digital customer experience space. With a human‑first approach, we apply design, engineering, business strategy and subject matter expertise to deliver award‑winning iconic design and digital experiences for our customers. We pride ourselves in our ability to influence products at the highest level by delivering strategic ideas from inception to launch. We help our clients understand the context of their products, create a compelling vision for them and make these experiences a reality. We believe that together we’re stronger, that inspiration can come from anywhere and great ideas from anyone. The difference in our work comes from the diversity of perspectives, skills and backgrounds of our team.

Senior Service Designer Multiple Locations UK Wide £55,000 - £70,000 Currently in search of a Senior Service Designer to join one of the UK’s leading digital design consultancies supporting large-scale digital transformation programmes to both the public and private sectors. You’ll be an experienced Service Designer working in the discipline for at least 4-5 years ideally with a public sector or consulting background and are keen to grow and develop your skillset within an expanding design practice! What you’ll do: • Lead strategic planning for the client’s service with the user at the heart., • Create service maps, value propositions or service blueprints., • Provide advice and recommendations on potential approaches to organisational problems., • Work to common goals and be the voice of the customer in the room., • Generate conceptsto evolve and improve existing services., • Simplify complex information and processes focused on the user and how they’ll interact with a service. Your ideal background: You will be an expert at designing services from end to end and improving existing services that are underperforming. • You’ll have strong User-Centred design experience, • Experience delivering workshops, proposals and assets, • Experience managing relationships supporting agile delivery, • Experience with GDS is highly desired, • Experience with mentoring or management is advantageous The Package: • £55,000 – £70,000, • Pension scheme, • 25 days annual leave + public holidays, • Life assurance, • Flexible benefits package To hear more about how you can shape the future of digital services, get in touch with Connor Smyth at Anson McCade on 020 7780 6706.

Role Overview: Support the growth of the Bank’s Emerging Markets (EM) business by providing banking business origination, quality risk assets creation, deposit mobilisation, superior relationship management, administrative, operational and analytical support to the head of Emerging Markets with the aim to provide excellent service delivery. Role Responsibilities: • To contribute to the overall growth of the Emerging Markets Desk., • Creation of quality risk assets that meet the withing the risk tolerance of ZBUK, • Mobilisation of deposits, without compromising the Bank’s AML standards., • Establish business relationships with external parties, wit a view to identifying and generating business leads and opportunities, • Originate contingent liability transactions., • Ensure good communication with other internal departments within the Bank as well as Zenith Group subsidiaries., • Conduct first line financial statements analysis for credit decision before Credit structuring review., • Cross checking spreadsheet prepared by CAS team before presentation to MCC, • Ensure the unit’s deal list is kept up to date., • To assist in preparation of transactional documents and communication with internal stakeholders and clients (e.g. Deal Review Forums, Term Sheets, etc)., • To support the EM desk on payments, call backs, • Attend to customers enquires and engage with the respective internal teams such as Customer Services, Payments, CAS, credit risk or IT when required., • To respond to compliance enquires related to customers transaction., • To respond to enquiries from other departments such as payments, trade finance and compliance., • To assist in clients first line due diligence, on-boarding, file notes, account reviews, daily transaction monitoring, preparation and submission of new accounts, and adverse media reviews., • Assists in preparation of facility documentation, archiving and compliance related forms including those for account opening / closing, Loan Drawdowns, new limits, etc., • Preparation of credit minutes, GCC schedules and MCC paper review, • To support the credit analysts’ team with all required information gathering, preparation of documents and completion of internal credit applications, including collecting and obtaining credit data and financial statements, country, and client information., • Takes minutes of the departmental meetings and clients call reports when required., • Assisting with regular reporting (pipeline, updates for ALCO, Exco reports, MPR)., • Assist RMs with customers transactions such as client’s exposure, outstanding loans and transactions request, deposits etc., • Be the custodian of EM’s digital filing system., • Any other miscellaneous tasks that may arise in the course of the job., • Comply with the FCA/PRA’s Individual Conduct Rules, as outlined below. Skills/Knowledge Required: • Minimum of five years’ work experience in either Banking, Financial Institution or Consulting., • Good organisational and interpersonal skills., • Excellent financial statements analysis skills, • Strong numerate skills, • Excellent communication (written and verbal)., • Be self-motivated/ work with minimal supervision., • A strong commitment to living the Bank’s values., • Strong Microsoft office user (Word, Excel, Power Point, Outlook)., • A second language is desirable, but not compulsory., • A candidate who is a chartered Accountant or studying towards a relevant professional skill is desirable., • Strong KYC/KYB experience., • Some experience in writing credit applications, preparing reports, etc., • Very good knowledge of trade finance transactions and products. This is a permanent position, paying up to £70,000 based on experience.

Our client is committed to helping young people explore their future career paths by combining digital innovation, useful resources, and insightful guidance. This work requires not just tools—but real understanding and collaboration. Their approach involves working closely with academic institutions, employers, and tech partners to create opportunities for students. Our goal isn’t just job matching—it’s about helping individuals unlock potential, gain clarity, and grow in confidence as they enter the world of work. They are looking for motivated individual to support the successful delivery of recruitment campaigns. You'll play a key role in providing high-quality service to clients and ensuring candidates feel supported and informed every step of the way. This role involves working with stakeholders across different parts of the business, helping manage application processes, assessments, and communications—creating a seamless and positive recruitment journey for all involved. Key Deliverables: Client Success • Help maintain a strong pipeline of applicants to meet the hiring needs of clients, ensuring diversity and quality throughout., • Run interactive sessions or training to assist hiring teams in understanding the assessment process and their involvement in candidate evaluation., • Keep application processes on track, ensuring prompt movement through the hiring funnel and meeting agreed turnaround times., • Build and maintain strong client relationships through professional, timely communication both online and face-to-face. Candidate Journey • Plan and manage assessment events, including interview scheduling, candidate communication, and logistics., • Communicate updates and outcomes to candidates, including constructive feedback where appropriate., • Keep records and recruitment status reports accurate and up to date., • Ensure candidates feel informed and supported, answering queries clearly and efficiently throughout the process. Team Collaboration • Maintain open communication with colleagues to ensure smooth coordination during campaigns., • Attend team check-ins and contribute ideas and updates., • Manage competing tasks with flexibility and strong time management, particularly during busy recruitment cycles. Personal Attributes • Confident and adaptable communicator, able to tailor messaging for different audiences, including hiring teams and applicants., • Strong organisational skills and a clear sense of priority management., • A collaborative team player who thrives under pressure and remains calm in busy periods., • Client-focused, with a professional and commercial mindset., • Resilient, with the ability to juggle multiple tasks without losing focus. Skills & Experience • Previous experience in a customer-facing role is essential; recruitment experience is a plus., • Familiarity with the early careers space, • A genuine interest in delivering top-tier support to candidates. If you would like to find out more - please click Apply Now and one of our team will let you know next steps!

AgileSource are currently looking for ServiceNow/HALO/Salesforce Developers on a Permanent basis. Our client is an award winning, digital consultancy with a exception background in client delivery. They typically work across Government, Defence and Financial Services organisations. Background & Experience: • Proven hands-on experience with ServiceNow, Halo, or comparable ITSM platforms, • Strong consulting capability with excellent stakeholder engagement, including clear and confident written and verbal communication, • Advanced experience in supporting, deploying, maintaining, and enhancing ITSM platforms, including UI configuration, forms, notifications, fields, workflows, and JavaScript development (client-side and server-side), • Extensive expertise in system configuration, customisation, and tailoring to business needs, • Highly capable in diagnosing and resolving complex technical issues, • Experience contributing as part of a collaborative development team, as well as working autonomously to deliver complex platform implementations, • In-depth knowledge of ITIL principles, with practical understanding across the full service lifecycle, • Demonstrated experience integrating ITSM solutions with external systems and interfaces, • Familiarity with infrastructure and application discovery tools, • Strong understanding of Event Management, including prior experience integrating with monitoring and alerting solutions, • Solid grounding in problem-solving methodologies, structured analysis and design, and software development techniques, • Practical experience designing and delivering integrations using REST and SOAP-based APIs Additional Requirements • Ability to provide clear evidence of relevant experience, supported by examples and references, • Experience working within an Agile delivery environment, • ITIL certification required (minimum ITIL v3 Foundation); advanced ITIL certifications are desirable, • Strong project delivery and customer-facing skills, • Comfortable working effectively within a team-based environment, • Demonstrated ability to manage workload and deliver to challenging deadlines

D365 CE Solutions Architect London, Hybrid (2 days a week) An established global consulting and transformation practice is seeking an experienced CRM Solutions Architect to join a growing technology team. This role offers the opportunity to work on complex enterprise transformation programmes for large-scale organisations, helping clients modernise customer engagement capabilities and optimise business processes. You will collaborate with multidisciplinary teams to design and deliver scalable CRM solutions, guide technical strategy, and support organisations through major digital change initiatives. Key Responsibilities: Discovery & Strategy • Engage with stakeholders to understand organisational goals, operational challenges, and transformation priorities., • Lead workshops and discovery sessions to capture business, technical, integration, security, and compliance requirements., • Assess existing environments and define future-state CRM strategies and roadmaps. Solution Design • Design scalable and maintainable CRM architectures aligned to business outcomes., • Produce high-quality technical and functional design documentation., • Provide strategic guidance on platform capabilities, integrations, and optimisation opportunities. Delivery Oversight • Support the successful delivery of enterprise CRM implementations from inception through to deployment., • Collaborate with technical teams, business analysts, and project stakeholders to ensure solutions meet functional and quality expectations., • Contribute to governance, solution assurance, and implementation best practices. Leadership & Collaboration • Mentor team members and contribute to capability development within the wider practice., • Participate in pre-sales activities, solution shaping, and proposal development., • Share knowledge and contribute to innovation initiatives around emerging platform capabilities and modern business applications. Skills & Experience Essential • Strong experience designing and implementing enterprise CRM solutions within complex business environments., • Expertise across customer engagement platforms, cloud technologies, workflow automation, and identity/access management solutions., • Experience leading client workshops and translating business requirements into scalable technical solutions., • Ability to communicate complex technical concepts clearly to both technical and non-technical stakeholders., • Experience contributing to solution proposals, bids, or commercial engagements., • Proven background working in technical consultant, lead consultant, or architecture-focused roles. Desirable • Exposure to large-scale transformation programmes across regulated or enterprise environments., • Familiarity with AI-enabled productivity and automation capabilities within modern business platforms., • Experience with agile delivery methodologies and cross-functional programme delivery., • Knowledge of process improvement, user adoption, and training approaches., • Additional exposure to operational systems such as service management, ERP, workforce management, or finance platforms would be advantageous. What’s on Offer • Starting Salary - £90k - £105k (dependant on experience), • Opportunity to work on high-profile transformation programmes., • Collaborative and inclusive team environment., • Exposure to enterprise-scale architecture and emerging technologies., • Career progression within a rapidly growing technology practice., • Flexible and hybrid working opportunities.

UK Sales Manager London Target salary £70,000 to £90,000 plus 30% bonus and benefits hybrid role - 3 days in the office in London (E1W area) 2 days working from home I am working with a well established SME in the digital sector with a strong brand reputation in their specialised field We are looking for an entrepreneurial Sales Professional who will strengthen market position in the UK region by expanding strategic key accounts and acquiring new customers through business development In this role, you will take full ownership of revenue growth by developing strategic key accounts and acquiring new high-value clients. You will lead from the front - combining commercial excellence with a deep understanding of complex marketing and MarTech solutions. Key Responsibilities Own and drive revenue and sales strategy for high-value solutions • Build and expand strategic relationships with top-tier clients, • Identify and convert new business opportunities with strong growth potential, • Deliver measurable business impact through value-based, consultative selling, • Engage and negotiate with senior stakeholders, including marketing leaders and executives, • Develop and execute growth strategies for key accounts, • Identify, approach, and win new high-value clients, • Translate customer needs into tailored, technical marketing solutions, • Build trusted relationships with decision-makers at all levels The ideal candidate: • Ideally from an agency environment (media, digital, or full-service) or from a SaaS provider in the MarTech/AdTech space. Experience in electrical or other ‘trade’ industry an advantage., • Proven track record of closing five-figure deals., • Proven success in closing five-figure deals, • Strong commercial mindset with a focus on ROI and customer value, • Ability to simplify and communicate complex technical solutions, • A proactive, ambitious attitude paired with leadership readiness If you are ready to lead, grow, and make a real impact in a fast-evolving market, I’d love to hear from you!

About DEM Museums Founded on more than 35 years of expertise in technology and design, Dem Museums is a next generation experience ecosystem that brings cultural heritage together with multisensory storytelling technologies. As a global experience company headquartered in Türkiye, Dem Museums transforms historic structures and cultural assets into immersive, interactive and memorable experience spaces. Adopting an integrated approach that combines storytelling, audio-visual technology integration, spatial design and visitor management, Dem Museums manages all stages of its projects inhouse from thematic research and scriptwriting to audio-visual implementations and interactive content design. As the first private company in Türkiye to manage end to end visitor operations for museums, monuments, and historical sites, Dem Museums delivers experiences to more than 10 million visitors annually and carries this experiential expertise onto the global stage. The company has received more than 14 international awards for its projects, including the Hagia Sophia History and Experience Museum and the Ephesus Experience Museum. Expanding this expertise internationally, Dem Museums continues its global growth with a strategic vision aligned with Türkiye’s cultural export ambitions, with new projects planned to launch in London and Rome in 2026. Operations & Visitor Experience Associate The Operations & Visitor Experience Associate plays a key role in delivering an exceptional visitor experience across all operational areas of the experience. This unified role combines responsibilities across ticketing operations, entrance control, gallery hosting, audio guide support, queue management, and general visitor engagement. Staff members rotate between different operational zones based on daily needs. They ensure smooth visitor flow, provide accurate information, support accessibility needs, resolve visitor concerns, and maintain a safe and welcoming experience environment. Key Responsibilities • Deliver warm, professional, and welcoming service to all visitors., • Operate ticketing systems, check tickets, and manage queue flow., • Provide gallery hosting, visitor assistance, and exhibition information., • Support audio guide distribution, technical troubleshooting, and returns., • Coordinate visitor movement in queues, galleries (digital rooms, interactive areas), • Ensure visitor safety, report incidents, and follow experience procedures., • Assist with VIP visitors, school groups, tour operators, and accessibility needs., • Collaborate effectively with the operations team, supervisors and manager. Qualifications • Strong communication and customer service skills., • Professional, friendly, and approachable manners., • Ability to work in a fast-paced, visitor-focused environment., • Team player with willingness to rotate across multiple roles., • Reliable, punctual, and attentive to detail., • Comfortable standing for extended periods., • Basic IT literacy (ticketing systems, scanners, audio guide devices). Preferred Qualifications • Experience in museums, attractions, hospitality, or retail., • Multilingual skills (English plus another language preferred)., • Experience with crowd control or high-volume visitor operations., • Interest in culture, history, or museum environments. Compliance Requirements (UK Standards) • Right to work in the United Kingdom., • Basic DBS Check (criminal background screening)., • Health & Safety training and compliance., • Fire safety and emergency evacuation awareness., • GDPR and data protection awareness.

Dynamics 365 Contact Center & Customer Service Architect Shape Customer and Colleague Service Experiences with KPMG UK KPMG’s Microsoft Business Solutions practice is one of the most experienced and fastest‑growing Microsoft transformation teams in the UK. We work with organisations to modernise customer service and contact centre operations using Dynamics 365 Contact Center, Dynamics 365 Customer Service, Power Platform, and Copilot‑enabled experiences. Our focus is on designing service models that work in practice — across voice and digital channels, agent and supervisor experiences, and end‑to‑end customer journeys. We value clarity, empathy for users, and functional designs that are grounded in real operational needs. The Role As a Functional Architect specialising in Dynamics 365 Contact Center and Customer Service, you will be responsible for owning the functional design of modern contact centre and service solutions. You will work closely with clients, product owners and delivery teams to understand service operations, customer journeys and business outcomes, and translate them into clear, implementable functional designs using standard Dynamics 365 capabilities wherever possible. This is a hands‑on delivery role. You will lead functional workshops, shape solution configuration, guide functional consultants, and support delivery through build, test and go‑live. You will partner closely with Technical Architects to ensure functional designs are feasible, scalable and aligned to the overall solution architecture. Key Responsibilities Functional Solution Design • Own the functional design of Dynamics 365 Contact Center and Customer Service solutions, covering cases, interactions, queues, routing, knowledge, and service processes., • Translate business requirements into clear functional designs, user stories and configuration approaches., • Design end‑to‑end service journeys across voice, chat, email, messaging and social channels., • Define queue models, skills, routing rules and work distribution, aligned to operational goals., • Lead functional workshops with service leaders, operations teams and frontline users., • Act as a trusted functional advisor, helping clients understand product capabilities, constraints and trade‑offs., • Guide and review configuration across Customer Service Hub, Contact Center capabilities and Power Platform., • Support functional testing, UAT preparation and defect triage., • Design with adoption in mind, considering usability, role clarity and operational readiness., • Ensure functional designs support reporting, quality management and continuous improvement., • Work closely with Technical Architects to align functional requirements with technical design., • Highlight non‑functional considerations early, including performance, scalability and security., • Contribute to proposals, demos and early solution shaping for contact centre and service transformations., • Support estimations and scope definition by clearly articulating functional complexity and dependencies. What You’ll Bring We do not expect every candidate to cover every area. What matters most is strong functional design capability, contact centre understanding, and confidence working with clients and delivery teams. Essential • Strong experience delivering Dynamics 365 Customer Service and/or Contact Center solutions in a functional role., • Solid understanding of service operations and contact centre processes, including case management and interaction handling., • Experience designing omnichannel journeys, queues, routing and agent experiences., • Comfortable leading workshops, documenting requirements and producing functional designs., • Experience supporting configuration, testing and go‑live activities., • Ability to work collaboratively with Technical Architects and development teams., • Confident communicator with clients and internal stakeholders., • Experience with other CCaaS platforms like AWS, Gensys etc., • Exposure to Copilot for Service, Copilot Studio or conversational AI from a functional design perspective., • Experience with D365 Customer Insights, knowledge management or workforce management concepts., • Familiarity with Power Platform capabilities used to extend service experiences., • Awareness of new Dynamics 365 releases and roadmap. Why Join KPMG’s Microsoft Business Solutions Team? • Design real‑world service experiences: Work on programmes that directly impact customers, agents and service leaders., • Strong delivery focus: Be part of teams that care about adoption, usability and operational success., • Collaborative architecture model: Work closely with technical specialists while owning functional outcomes., • Opportunities to grow: Develop deeper product expertise or progress towards Solution or Lead Architect roles., • Microsoft partnership: Access early insight into new service and contact centre capabilities., • A culture of clarity and pragmatism: We value thoughtful design, open discussion and sustainable solutions. If this sounds like the kind of role you want to do, we’d genuinely love to speak with you.

We are seeking a talented and customer focused professional to join our highly successful Customer Success Department. This is a fantastic opportunity to join a high growth B2B intelligence and data business in a red hot sector and play a major role in its next stage of growth and help shape the future of the department. In 6 months, success in this role would be high customer retention, relationships built with senior stakeholders at top customers, identified at least one champion at each customer, strong partnership with the sales team, all meeting and feedback notes logged on the CRM system and having at least 60 customer meetings (online and in person) per quarter. Responsibilities: • Responsible for all post-sale activities as part of the customer journey, including onboarding, training, driving adoption, customer meetings, collecting feedback, technical support and inbound queries via email, phone and chat, • Building meaningful relationships with customers at all levels; C-level to analysts, act as the representative for TMT Finance in face-to-face and online meetings, • Ensure customers derive maximum value from TMT Finance, utilize all of their licenses, and collaborate with internal stakeholders (Editorial, Sales, Marketing, Product) to ensure adoption, • Monitor customer usage data and health indicators, translating them into strategies for risk mitigation and upsell opportunities, • Develop an understanding of TMT Finance customer verticals, their business models and key stakeholders personas, • Become the “voice of the customer”, working with Product, Editorial and Research teams to build new features, add content and data and refine the product roadmap Requirements: • Minimum of 3 years’ experience working in Customer Success, Customer Service, or other customer-facing roles, • Can demonstrate the ability to build rapport with key stakeholders, • Understanding of the B2B subscription-based sales model, • Excellent presentation, verbal, and writing skills, • Super organized and a quick learner, • Collaborative mindset, not afraid to help where needed, • Ability to attend the office 3 days/week What's on Offer? • An outstanding opportunity to be a integral part of a high-performance commercial team, • Supporting a market leading global intelligence and data service in a high growth sector and market, • Excellent performance-related bonuses in addition to salary, • Working in a tight knit team and fun environment, • International travel opportunities Benefits: • Hybrid working – 3 days in office, 2 remote, • 25 days holidays, plus your Birthday as an additional day’s leave, • Exciting training opportunities, • Competitive pension scheme, • Employee perks platform, • Employee Assistance Programme with 24-hour access, • Spacious central London office with breakout spaces, office library and in-office games (pool, darts and table tennis), • Volunteering opportunities with one day paid volunteering leave per year, • Percentage of company profits donated annually to UK and overseas charities, • Referral scheme for new employees About Us: Founded in 2009, TMT Finance empowers decision-makers in digital infrastructure through actionable intelligence, proprietary data, and exclusive industry insight. Our platform is the go-to source for M&A, financing, and investment intelligence across telecoms, towers, datacentres, cloud, fibre, and advisory sectors. We are a highly entrepreneurial, high growth business, based near London Bridge, with ambitious plans for further growth worldwide. TMT Finance welcomes applications from everyone regardless of age, gender, ethnicity, sexual orientation, faith or disability.

Job Role: Management Consultant – Comms, Media, Technology – B2B Location: London Mobility: Up to 100% Career Level: Consultant As a team: Our Communications, Media & Technology (CMT) Strategy & Consulting team partners with leading organisations across Telecoms, Media, Software, Platforms, and High-Tech industries. We help clients navigate complex, often ambiguous challenges by defining strategies, designing future-state processes, and delivering outcomes through the integration of data, technology, and change execution. From scaling new platforms and reinventing business models to simplifying operations, we drive measurable, long-lasting results. We work at the heart of industry and innovation – helping clients tackle their most complex challenges. We bring together global capabilities, functional knowledge, and ecosystem partnerships to accelerate change and help our clients lead in the digital age. Much of our work centres on B2B growth, B2B customer experience, and large-scale B2B transformation across sales, service, and operations. We’re looking for experienced problem-solvers who combine deep industry expertise with the ability to bring clarity and structure to ambiguity, helping clients seamlessly move from strategy to execution. If you’re ready to drive transformation and deliver impact at scale, we want to hear from you. What’s in it for you? • A dynamic career path at the forefront of industry transformation, supported by a high-performing and inclusive team culture, • Opportunities to work on high-impact projects with global clients shaping complex B2B propositions, enterprise customer journeys, and large-scale B2B transformations across the Comms, Media, Software & Platforms, and/or High-Tech sectors, • Continuous learning through access to world-class training, cutting-edge technologies, and a global network of experts, • A collaborative environment that fosters innovation, embraces diverse thinking, and prioritises your personal and professional growth In this role you will: • Solve high-impact business problems where the path forward isn’t always clear, using structured approaches such as detailed process design, data-driven insights, and cost-benefit analysis, • Collaborate with clients and internal teams to shape and deliver strategic initiatives that generate tangible business value, • Lead the design and execution of solutions – including scope definition, delivery models, and business cases – while collaborating across strategy, technology, and delivery functions to bring solutions to life, • Use structured problem-solving techniques such as interviews, workshops, data analysis, and research to uncover insights and guide key decisions, • Shape commercial propositions and contribute to business development, driving client growth conversations and go-to-market strategies Job qualifications We are seeking candidates with a strong problem-solving mindset and hands-on experience in Comms, Media, Software & Platforms, High Tech, or adjacent technology-driven industries. You may come from consulting, internal strategy, transformation teams, or from an established platform provider within the relevant industry. You will bring strong experience within the Business-to-Business (B2B) customer segments, e.g. SMB, MNC, Enterprise, and an operational and transformational understanding of the B2B customer lifecycle value chain in at least one of the relevant industry sectors as part of your consulting skillset. You should bring expertise in the following areas: Value-Driven Delivery • Proven ability to structure and solve complex business challenges through data-driven insights, process redesign, business casing, and technology solutions, • Experience designing future-state B2B processes, B2B customer journeys, and B2B transformation roadmaps, from vision to execution, • Expertise in driving and owning end-to-end B2B transformation initiatives, from strategic design to full delivery and implementation Client Engagement • Ability to operate in ambiguous environments, bringing clarity, structure, and strategic alignment to drive stakeholder buy-in, • Proven track record of working directly with senior stakeholders to understand complex problems, co-create solutions, and drive cross-functional change, • Experience delivering complex transformation initiatives in both waterfall and agile environments Coaching and growth • Team management capabilities with experience mentoring and coaching junior team members, fostering collaboration, and building trusted client relationships, • A commercial mindset with comfort in shaping detailed business cases and guiding clients through the complexities of transformation Set yourself apart: • Experience & interest in fast-evolving areas such as Enterprise or SMB transformation, platform strategy, trust & safety, or scaled operations, • Experience in consulting or internal transformation/strategy teams within Comms & Media, Software & Platforms, or High Tech, • Demonstrated ability to own and drive complex challenges, providing clarity and delivering impactful, measurable solutions, • Familiarity with emerging technologies such as GenAI, Cloud, or Data Platforms, and an understanding of how they can create significant business value, • Relevant certifications (e.g., Agile, Cloud, Data, Architecture) or experience with modern delivery methodologies What’s in it for you At Accenture in addition to a competitive base salary, you will also have an extensive benefits package which includes 30 days’ vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! You will have the opportunity to make a distinct impact to one of the most important segments in the global economy. Not only will you be working with like-minded, passionate and innovative individuals across the team, but you will also learn new skills with continuous progression opportunities available. Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for. About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at

German-Speaking E-commerce Trading Executive (DACH) - Luxury Jewellery Location: London (Hybrid – 3 days in office, 2 days WFH) Language: Fluent German & English About Diamonds Factory Diamonds Factory is part of Neve Jewels Group, a UK-based digital-first luxury jewellery company redefining modern luxury. With over 15 years in the industry, we craft made-to-order jewellery that celebrates life’s milestones — ethically, sustainably, and beautifully. We’re fast-growing, innovative, and proud to deliver a premium experience to customers around the globe. About the Role We’re looking for a German-speaking E-commerce Executive to manage and grow our German websites. Reporting to the Global E-commerce Manager, you’ll support online trading, content localisation, and performance analysis to drive growth and elevate the customer experience. How you'll contribute: • Manage the day-to-day operations of the German e-commerce site, including promotions, product listings, SEO, and translations., • Support trading plans to improve revenue and conversion across the DACH region., • Monitor KPIs (traffic, conversion, AOV, sales) using GA4 and Hotjar, providing actionable insights., • Translate and adapt content, product descriptions, and campaigns into fluent German, ensuring accuracy and brand alignment., • Partner with digital marketing teams on SEO, paid media, and email campaigns tailored to the German market., • Identify and implement UX and checkout improvements to enhance the customer journey., • Benchmark competitor activity to uncover growth opportunities., • Collaborate with customer service to ensure a seamless experience for German-speaking customers. What we're looking for : • Fluent in German and English (written and spoken)., • Experience in e-commerce trading or digital marketing, ideally within luxury, fashion, or retail., • Understanding of German online consumer behaviour and market trends., • Proficient with CMS/e-commerce platforms (Shopify, Magento, or similar) and Google Analytics., • Knowledge of SEO and digital marketing principles., • Analytical, detail-oriented, and highly organised., • Excellent communicator who enjoys collaborating across teams., • Must have the right to work in the UK – unfortunately, we are unable to provide visa sponsorship. Why You’ll Love Working Here • Hybrid working: 3 days in Hatton Garden office, 2 days WFH, • Flexible start/end times, • 25 days annual leave + bank holidays, plus your birthday off, • Private healthcare via Vitality and wellness benefits, • Perkbox access for discounts, rewards, and well-being, • Work in a fast-growing, innovative luxury brand where your ideas matter, • Enhanced maternity and paternity leave entitlements Next steps If your application is successful, you’ll receive an initial phone screening call with our Talent Acquisition team, followed by a round of interviews with the hiring manager and selected stakeholders. Throughout the process, you’ll receive feedback following each round of interview(s) with regular updates on how the recruitment process is going. Please bear with us, we do receive a large volume of applications, and unfortunately, we’re only able to respond to candidates who have been shortlisted. We’re an equal opportunity employer, if you don’t meet every requirement, we still encourage you to apply. Our Commitment to Diversity & Inclusion At Diamonds Factory, we are committed to providing a work environment that supports, inspires, and respects all individuals. We do not discriminate on the basis of gender, race, colour, religion, age, disability, belief, sexual orientation, marital status, or is disadvantaged by conditions or requirements which cannot be shown. Discover more about life at Diamonds Factory by following our LinkedIn page and social media channels.

GOAT Interactive is the online division of the Editec Group. The objective of GOAT Interactive is to use the vast knowledge of Africa, combined with digital excellence, to ensure that all of our brands occupy the podium positions in the countries we operate in. With a growing presence across Africa, GOAT represents one of the largest groups of gaming brands on the continent. Job Summary: We are seeking a dynamic and versatile Training Specialist to join our team. In this role, you will not only provide exceptional customer service but also travel to local offices to deliver training programs to our teams. The ideal candidate is a strong communicator, a problem-solver, and a passionate educator who can adapt to different environments and audiences. Key Responsibilities Customer Service: • Resolve complex or escalated customer issues that first-line agents cannot address, • Provide expert-level support for account related problems., • Maintain accurate records of customer interactions and transactions., • Collaborate with internal teams to escalate complex customer issues., • Communicate with Local CS Teams via email, and messaging applications to provide detailed explanations and resolutions. Quality Assurance: • Ensure that all customer interactions meet company standards and policies., • Monitor and evaluate the quality of service provided by first-line agents. Training Delivery: • Travel to local and regional offices to deliver training sessions to customer service teams and other staff., • Develop and update training materials, including presentations, handouts, and guides, to ensure they are relevant and effective., • Conduct needs assessments to identify knowledge gaps and tailor training programs accordingly., • Facilitate engaging and interactive training sessions, both in-person and virtually, to enhance team performance and customer service skills., • Monitor and evaluate the effectiveness of training programs, gathering feedback and making improvements as needed. Additional Responsibilities: • Stay up-to-date with company products, services, and policies to provide accurate information to local teams and trainees., • Build strong relationships with local teams to foster collaboration and knowledge sharing., • Assist in the onboarding process for new customer service agents, ensuring they are well-prepared for their roles., • Represent the company professionally during travel and training engagements. Qualifications Experience: • Minimum of 2 years of experience in customer service or a related field., • Proven experience in delivering training or presentations to groups. Skills: • Excellent verbal and written communication skills, fluent in both Portuguese and English., • Strong interpersonal and relationship-building abilities., • Ability to travel frequently and work flexible hours as needed., • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software (Salesforce Service Cloud a bonus)., • Organizational and time-management skills to balance customer service and training responsibilities., • Problem-solving skills and the ability to think on your feet. Key Attributes: • Self-motivated and proactive., • Adaptable to changing environments and schedules., • Passionate about helping others learn and grow., • Patient, empathetic, and customer-focused. If you are a customer service professional with a passion for teaching and a willingness to travel, we encourage you to apply for this exciting opportunity to make a meaningful impact on our teams and customers! Frequent travel to local and regional offices is required (Africa) If you are a customer service professional with a passion for teaching and a willingness to travel, we encourage you to apply for this exciting opportunity to make a meaningful impact on our teams and customers! * Please note that we operate a hybrid working model of 3 days in the office and 2 days working from home! Please make sure this works for you before applying *

Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change. By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses. From prototype to real-world impact - be part of a global shift by doing work that matters. Job Description The Head of People Operations is a critical leadership role responsible for transforming Endava’s global people operations into a scalable, efficient, and high-performing function. This role exists to address increasing complexity across regions, inconsistent processes, and the need to modernise HR service delivery through shared services, automation, and digital enablement. You will lead the design and execution of a global operating model that reduces cost to serve while significantly improving employee experience, data quality, and service reliability. This is a transformation-focused role requiring both strategic thinking and hands-on execution to simplify complexity, standardise processes, and deliver measurable improvements at scale. What you’ll be accountable for Global Operations Leadership • Own end-to-end HR operations globally, including onboarding, lifecycle changes, employee data, and documentation, • Lead regional teams across Americas, EMEA, and APAC, driving consistency, performance, and accountability, • Design and implement a global Shared Services model, consolidating fragmented activities into a standardised and scalable structure, • Define and embed clear SLAs, KPIs, and governance frameworks, • Simplify and standardise processes across the employee lifecycle, • Identify and deploy automation and AI-driven solutions (e.g. workflow automation, case management optimisation, document processing, chatbots, knowledge assistants) to reduce manual effort and improve service delivery, • Leverage data and analytics to identify inefficiencies, predict demand, and improve operational decision-making, • Partner with IT and Digital teams to integrate AI and automation into core HR platforms (e.g. Oracle HCM and related tools), • Introduce disciplined process management (e.g. Lean, Six Sigma or similar), • Build a culture of continuous improvement, data integrity, and service excellence, • Build and lead a high-performing global team with a strong service mindset, • Lead teams through significant transformation, embedding new ways of working and accountability, • Develop AI and digital capability within the HR Operations team, ensuring teams can effectively use automation tools, data, and emerging technologies in day-to-day work, • Define and track KPIs across service delivery, efficiency, and customer satisfaction, • Provide clear, data-driven insights to HR and business leadership, • Ensure global compliance with labour laws, GDPR, and internal audit requirements, • Implement and maintain robust controls, including SOX-aligned processes, • A global Shared Services model successfully implemented and adopted, • Measurable reduction in cost to serve through automation and consolidation, • Significant improvement in service delivery (speed, accuracy, employee satisfaction), • Increased automation of core HR processes, reducing manual intervention and cycle times, • High adoption of digital HR tools and self-service capabilities, • HR Operations teams actively using AI tools and data insights to improve performance and decision-making, • Consistent, scalable, and compliant processes across all regions, • Continuous improvement of Oracle HCM and related platforms to enhance user experience Qualifications What you’ll bring • 10+ years of progressive HR Operations leadership, including global scope, • Proven track record delivering HR transformation and Shared Services / GBS models, • Experience leading automation, digital transformation, and process improvement at scale, • Strong operator with the ability to move from strategy to execution, • Practical experience applying AI and automation to improve HR operations (e.g. workflows, chatbots, document processing, analytics), • Experience embedding digital and AI capability within operational teams, not just implementing tools centrally, • Data-driven, with a focus on measurable outcomes and service improvement, • Commercial mindset, balancing efficiency, cost, and employee experience Additional Information Discover some of the global benefits that empower our people to become the best version of themselves:

Role: Product Manager (eCommerce CRM/ERP) Location: London, hybrid (3 days per week in the office) Salary: £70-80k + 16% Bonus + 10% non-contributory pension Industry: Shipping / Maritime / Financial Services Immersum is supporting a long-established organisation within the shipping and maritime sector that is entering an exciting period of digital growth and product innovation. With ambitions to expand its range of tradable financial products and deliver innovative risk management solutions to the freight industry and investors, they are looking for an experienced Product Manager to help drive the next phase of development across their CRM, ERP and customer product landscape. We are looking for a Product Manager with strong experience across acquisition and growth-focused product areas, alongside expertise in CRM platforms, ERP systems and subscription management principles. This is an opportunity to work on a broad range of internal and customer-facing digital products in a highly collaborative environment. The Role: You will be an Agile advocate who enjoys working closely with Product Development teams and platform providers to deliver high-quality products and services for a range of customer personas, while ensuring effective workflows for internal users. Reporting directly to the CIO, you will take ownership of the end-to-end product lifecycle, from discovery and active development through to operational maintenance and future enhancements. You’ll work closely with senior stakeholders, business users and customers to shape Product Roadmaps and Backlogs, while acting as a product evangelist across the organisation. You will also play a key role in improving CRM and ERP workflows, enhancing analytics and reporting capabilities, and ensuring products and services continue to evolve through continuous deployment and customer feedback. Responsibilities: • Lead Agile Product Development across CRM and ERP product domains, • Own the full Product lifecycle from discovery through to operational support, • Translate stakeholder requirements into clear Product Roadmaps and prioritised Backlogs, • Work closely with Product Development teams and third-party platform providers to deliver time-critical projects, • Gather and analyse customer feedback, issues and complaints to support continuous improvement initiatives, • Drive enhancements across CRM, ERP and finance platforms, • Improve analytics and reporting capabilities across the business, • Collaborate with outsourced and nearshore development teams operating in Agile delivery environments Experience: • Professional Product Owner qualification or equivalent experience, • Strong experience working with CRM platforms such as Zoho or HubSpot, • Strong experience with Microsoft Business Central, • Proven experience managing active Product Roadmaps and Product Backlogs, • Experience delivering cloud-based digital products and services, • Strong understanding of Agile methodologies, particularly Scrum and Kanban, • Experience working within continuous integration and delivery environments, • Strong business analysis and problem-solving skills, • Excellent communication and stakeholder management skills, • Experience working with outsourced or nearshore development teams, • Degree in a Business or Technology-related field Desirable: • Professional Product Manager qualification, • Knowledge of software development and QA best practices, • Understanding of UX and UI design principles, • Experience with Asana, Jira Service Management, Jira and Confluence, • Knowledge of middleware and automation tools such as Zapier and Jotform, • Experience running Voice of the Customer initiatives, • Experience defining and reporting on KPIs, OKRs or product success metrics, • Strong awareness of emerging technologies and market trends

Aftercare Executive – German Speaking Location (3 days a week in the office) - Vauxhall A Bit About Us: Sons: Show Hair Loss Who’s Boss! Sons are a digital healthsubscription business focusingon the treatment of hair loss for men. The problem we are trying to solve is that two thirds of men don’t seek treatment for areas of mild conditions. What if we could motivatemen to be more proactive in tackling their problems?We want to bring men’s health and well-being into the 21st Century. Less stigma, clearer information, more convenience, better results. Sons is a team of physicians, pharmacists, scientists, technologists, business consultants and marketeers, who are buildinga company where men’s health and well-being is talked about and treated with open optimism. Via our telehealth online platform and cloud pharmacy, we help men make informed decisions about health issuesthey often don’t talk about - and deliver, clinically proven, safe and reasonably priced products to their doors. Our missionis to make each new generation of sons healthierand happier than the last. Our vision is to be a global brand that leads the conversation and change in treatments of men’s health. Having alreadytreated over 300,000men in the UK we are now setting our sights on European expansion. About the role: Sons is seeking an Aftercare Executive to join our fast-growing customerbase and team. We are searching for an outgoing, hardworking, all-around great communicator who cares passionately about the experience that our customers receive. You will be joininga driven and high performing team, engaging with our customerson a daily basis to resolve all operational and physical product queries. You will be the primary point of contact for all live customer interactions. As a key contributor, you’ll play an essential role in shaping our processes and developing effective solutions. You’ll be empowered to influence our customer journey, proactively finding innovative ways to make our customers’ lives easier, happier, and healthier. What we want you to do: • Deliver outstanding customer service with empathy and professionalism at all times, • Efficiently handle large volumes of incoming communications via Zendesk, including Email, Live Chat, Marketplaces, and Phone., • Ensure all queries are addressed within agreed SLA and KPI deadlines, • Prioritise urgent matters and resolve both operational and product-related queries promptly, • Utilise internal systems effectively to assist customers and troubleshoot issues competently, • Monitor ticket patterns, highlight anomalies, and share valuable customer insights, • Provide support to the Pharmacy team by managing patient-related enquiries, • Work closely with Operations, Medical, and Product teams to address escalations and intricate challenges, • Keep accurate records of customer interactions and contribute to service performance tracking, • Offer feedback to help shape business strategy and enhance customer success metrics, • Show initiative, escalate issues when necessary, and actively foster a positive team environment, • Demonstrate flexibility by completing tasks outside your usual remit when required, • Drive customer retention and reactivation through dedicated aftercare support, • Contribute to shaping our brand voice and creating joyful experiences for our customers, • Use initiative to ensure the best and fastest resolutions are offered to each customer A bit about you: Non negotiables • Fluent in German, • A passion for problem solving and finding resolutions independently, • 1 or 2 years experience in a customer/client facing role, • Reasonable numerical reasoning skills, • Exceptional communication skills, both spokenand written, • You can work autonomously to a very high standard, and also thrive as part of a team, • Eager to learn and improve, with a can-do attitude, • Able to use initiative and prioritise tasks, • Genuine, honest, reliable and adaptable Nice to have • Ability to work with excel would be preferrable but is not essential What we offer: • 26 days holiday (plus bank holidays throughout the year), • Salary Sacrifice Pension (includes both employer and employee contributions), • Flexible working environment (3 days a week in office), • Work form anywhere policy, • Flexy working hours policy, • Cycle/Bike to Work Scheme, • Private Medical Insurance via Vitality (at discounted rate), • Free access to Aviva Digicare services, • Free access to ‘Mintago’, • Discounts to Sons products for you, your family and friends, • Regular team socials and yearly offsite

Play a leading role in shaping high performing workplace environments across the EMEA region, driving projects that directly enhance how our people collaborate, innovate, and thrive. This is an opportunity within project management, partnering closely with senior stakeholders across a diverse and globally recognised organisation, driving projects that directly enhance how our people collaborate, innovate, and thrive. At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets and with 56 years of unbroken profitability. You'll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes. What role will you play? As part of the core Real Estate Leadership team, you will project manage multiyear, complex real estate and construction programs including the delivery of an in-situ office refurbishment project. Setting long term project strategy, including phasing, budgeting, and delivery planning. You will oversee strategic project planning, governance, approvals and cost management, shaping cross functional collaboration and guiding multi disciplinary teams of designers, architects, engineers, and service providers. Partnering closely with Communications, Change Management, Architecture, Engineering, and Construction, acting as the primary interface between business units and outsourced project delivery teams. You will develop strong project briefs that clearly define scope, options, sourcing, schedule, and budget. Through your leadership, you will ensure that projects meet quality, safety and risk standards while enabling innovation and continuous improvement across the portfolio. What you offer • Provide strategic oversight of capital works, ensuring alignment with regional and organisational priorities., • Build strong cross-functional stakeholder relationships across corporate teams, business leaders and support functions to drive aligned project delivery., • Act as the primary interface between business units and project teams, translating complex, multi-disciplinary projects into clear, actionable updates., • Lead and govern external partners and multi-disciplinary teams, including project managers, architects, designers and engineering consultants., • Oversee project governance, ensuring accurate cost, schedule, scope and risk management while meeting compliance and safety standards., • Experience in sustainable design and operations, alongside deep knowledge of construction practices, customer experience and managing competing priorities, is highly valuable., • Education in field such as Real Estate, Architecture, Engineering, or Construction Management is advantageous. We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply. What we offer At Macquarie, you're empowered to shape a career that's rewarding in all the ways that matter most to you. Macquarie employees can access a wide range of benefits which, depending on eligibility criteria, include: • 1 wellbeing leave day per year and a minimum of 25 days of annual leave., • 26 weeks' paid parental leave for primary caregivers along with 12 days of paid transition leave upon return to work and 6 weeks' paid leave for secondary caregivers, • Paid fertility leave for those undergoing or supporting fertility treatment, • 2 days of paid volunteer leave and donation matching, • Access to a wide range of salary sacrificing options, • Benefits and initiatives to support your physical, mental and financial wellbeing including, comprehensive medical and life insurance cover, • Access to our Employee Assistance Program, a robust behavioural health network with counselling and coaching services, • Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription, • Access to company funded emergency and backup dependent care services, • Recognition and service awards, • Hybrid and flexible working arrangements, dependent on role, • Reimbursement for work from home equipment About Corporate Operations Group In our Corporate Operations Group, you will work at the heart of Macquarie to deliver for our people, businesses, and their customers. We're a global, collaborative team with deep expertise in technology, data, digital, market services, corporate real estate, business resilience, procurement and global security. Our commitment to diversity, equity and inclusion We are committed to providing a working environment that embraces diversity, equity, and inclusion. We encourage people from all backgrounds to apply regardless of their identity, including age, disability, neurodiversity, gender (including gender identity or expression), sexual orientation, marriage or civil partnership, pregnancy, parental status, race (including ethnic or national origin), religion or belief, or socio-economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process. Our aim is to provide reasonable adjustments to individuals as required during the recruitment process and in the course of employment. If you require additional assistance, please let us know during the application process.

Fixed Term Contract Duration - 11 Months About the Business Quilter plc is a leading provider of financial advice, investments and wealth management, committed to being the UK's best wealth manager for clients and their advisers. Quilter oversees £141.2 billion in customer investments (as of 31 December 2025). It has an adviser and customer offering spanning financial advice, investment platforms, multi-asset investment solutions, and discretionary fund management. The business is comprised of two segments: Affluent and High Net Worth. Affluent encompasses the financial advice network and national, Quilter's investment platform and multi-asset solutions and Quilter Invest, the digital savings and investment app. High Net Worth includes the discretionary fund management and financial planning business, Quilter Cheviot. At Quilter we never stand still. Our foundations are rooted in our extraordinary expertise, which is trusted by hundreds of thousands of customers, but we have great ambitions to stay one step ahead and make an even greater difference to the people and communities we serve. Our business is transforming, continually modernising, and becoming even more customer centric. So, if you want to be bold in the pursuit of your ambitions, bring new ideas, and challenge and evolve what we do, it's the perfect time to join us! About the Role Level - 4 Department- Risk Location - London Contract - 12 Month FTC As a Financial Crime Manager, you will support the Senior Financial Crime Manager and Head of Financial Crime Prevention in strengthening and developing the Firm's financial crime framework. This role offers excellent exposure across all areas of financial crime, making it an ideal opportunity for someone looking to advance within the Second Line of Defence. Working within the Second Line of Defence (2LoD), you will play a key role in providing oversight, assurance and analytical support across the Firm's financial crime controls. You will contribute to anti-money laundering (AML)/ counter-terrorist financing (CTF), sanctions, tax evasion, anti bribery & corruption (ABC) and fraud risk management processes, helping ensure the Business meets regulatory expectations and operates within its risk appetite. You will work closely with senior stakeholders, the Money Laundering Reporting Officer (MLRO) and 1LoD Financial Crime Operations, gaining valuable exposure to a wide range of financial crime activities. Key Responsibilities • Support 2LoD oversight of 1LoD financial crime processes, raising challenge where required., • Review Know Your Customer (KYC)/ customer due diligence (CDD) files, including high risk and enhanced due diligence (EDD) cases, escalating concerns appropriately., • Identify weaknesses in control design or execution and support remediation tracking., • Assist in maintaining and updating financial crime policies, standards, and procedures., • Conduct regulatory horizon scanning and support gap analyses., • Help document changes and ensure consistent implementation across the business., • Support delivery of financial crime business wide risk assessments., • Gather, analyse, and interpret data to assess risk exposure and control effectiveness., • Prepare insights and summaries for management review., • Provide financial crime guidance to operational teams and business units., • Assist in the development and delivery of financial crime training and awareness materials., • Produce clear and accurate management information (MI) and reporting for senior management and governance committees., • Support responses to regulatory queries or MLRO requests., • Help design and run 2LoD monitoring and assurance reviews over 1LoD Financial Crime Operations., • Test the effectiveness of AML/CTF and sanctions controls and track follow up actions., • As an SME, provide design input and support to the Financial Crime transformation programme., • Support delivery of targeted / prioritised enhancements to the Financial Crime control environment.About You, • Strong demonstrable experience in 1LoD / 2LoD Financial Crime roles within financial services (Wealth and Asset Management experience highly desirable)., • Strong working knowledge of AML/CTF, CDD/EDD, sanctions, ABC and fraud risk indicators., • Previous exposure to 2LoD oversight or assurance work is highly beneficial., • Strong analytical skills with the ability to interpret data, identify trends and spot emerging risks., • Confidence in producing high quality MI and written reports., • Clear communicator capable of engaging effectively with 1LoD teams and senior staff., • Ability to explain financial crime concepts in a practical, business friendly way., • Good understanding of the UK financial crime regulatory environment.Desirable, • ICA Certificate/ Diploma AML, ACAMS or other financial crime qualifications (or working towards them).#LI-KH1 Inclusion & Diversity We value diversity and strive to promote inclusivity in all aspects of our culture. We believe in equal opportunities for all, ensuring that no applicant encounters less favourable treatment based on anything but their skills, qualifications, experience, and potential. We celebrate the unique contributions of a diverse workforce and create a respectful, nurturing environment where every colleague can thrive. Values Do the right thing: We act with integrity and are proudly committed to going above and beyond in service of our clients and the support we provide our communities. Always curious: We continuously seek new ideas and knowledge so we're one step ahead of our clients' needs. We look for inspiration everywhere and encourage experimentation, recognising that this is how we create brilliant solutions for brighter futures. Embrace challenge: We aim high to transform our potential into meaningful outcomes. With ambition as our driving force and a steadfast commitment to growth, we succeed for the good of every generation. Stronger together : Combining our diverse talents, we accomplish more collectively than we ever could do alone. We speak openly, actively listen, and support each other, and constructively challenge and embrace new ideas. We seek empowerment and demonstrate ownership and trust, with the confidence to make impactful decisions. Core Benefits Holiday: 182 hours (26 days) Quilter Incentive Scheme: All employees are eligible to participate in incentive scheme, to incentivise business performance and their contribution. Pension Scheme: A non-contributory company pension scheme that can be boosted through personal contributions. Healthcare Cash Plan: Jersey employees only. Benefit Allowance: A cash benefit allowance is payable in lieu of some of our core benefits. In addition to our core benefits, we offer a range of flexible benefits to UK employees that you can choose from and pay for conveniently via a salary deduction.

Job Title: Product Manager Reporting to: Senior Product Manager Location: Paddington, London Who We Are The Azzurri Group is one of the UK’s largest and most successful hospitality investment platforms. We operate two leading national Italian full-service brands, Zizzi and ASK Italian and the UK’s leading quick-service Italian, Coco di Mama. Beyond Italian cuisine, we boast renowned Irish fast casual Mexican restaurant brand Boojum, and the franchise rights to leading US Brand Dave’s Hot Chicken. As a group, our purpose is to build better food businesses that sustain happy, healthy lives. We are in this together, and we’re committed to providing an engaging, honest, and inspiring working environment for you to grow and develop your career. At Azzurri, we believe that a diverse and inclusive team is essential to building great relationships and connections, and ultimately a better business. If you’re passionate, want to make a positive impact and share our values, we would love to hear from you! We’re looking for a Product Manager to help shape and deliver a next-generation digital platform for one of the UK’s leading restaurant groups. This is a brilliant opportunity to work on a greenfield, full-stack platform that powers customer and team experiences across well-loved brands. If you’re excited by building products at scale, solving real-world problems, and creating seamless dining experiences for millions, this role is for you. We believe our digital experience should be just as exceptional as everything else we serve. Our Vision We are building a flexible, scalable digital platform to power the future of dining across today’s channels and those yet to come. From Order and Pay at table to loyalty programmes like Zillionaires’ Club, we have already made strong progress. Customers value the convenience, control, and personalisation our products bring. But this is just the beginning. With an ambitious three-year roadmap, we are investing in creating industry-leading digital dining and loyalty experiences for both our customers and our teams. The Opportunity As Product Manager, you will play a key role in delivering this vision. You will work closely with engineering, design, and stakeholders to build, optimise, and scale our digital platform, ensuring it delivers measurable value to both customers and the business. This is a hands-on role where you will drive delivery across a modern product stack, shape the roadmap alongside the Senior Product Manager, and collaborate with UX to create intuitive, high-quality experiences. What You Will Be Doing • Own and prioritise the product backlog, • Lead sprint planning and agile ceremonies, • Drive delivery from concept through to launch, • Support and optimise live products using data and customer feedback, • Collaborate cross-functionally with engineering, design, and stakeholders, • Contribute to product strategy and roadmap development What You Will Bring We are looking for a well-rounded Product Manager who combines analytical thinking, strong communication, and a bias for action. You are naturally curious and enjoy solving complex problems, using data and insight to understand customer needs and identify opportunities to create value. You are comfortable operating in ambiguity and can bring clarity to complex situations, articulating ideas and decisions in a simple and compelling way. You build strong, trusted relationships across teams and with partners, enabling effective collaboration and delivery. You think commercially and understand how to balance customer needs with business outcomes, always focusing on delivering meaningful results rather than just outputs. At the same time, you are empathetic, able to understand the perspectives of customers, engineers, and stakeholders alike. You take ownership, use your initiative, and are motivated to get things done. You can zoom out to see the bigger picture and contribute to a clear product vision and strategy, while also being comfortable working closely with engineers and navigating technical discussions. We will be looking for you to show us that you share our Azzurri values - Do Better, Be Curious, Don’t Give up, Be Caring, and Be You. Find out more on What We Can Offer You: • Competitive salary, • Annual bonus (10%), • Employer pension contribution, • 25 days holiday plus bank holidays, • Income Protection & Life Assurance, • Access to WeCare wellbeing services and online GP for you and your family, • Cycle to Work scheme, • Interest free travel loan, • Eye care & flu vaccination vouchers, • 50% discount at ASK Italian, Coco di Mama, Dave’s Hot Chicken and Zizzi Where We Work Together: We have a great office designed by our own in-house creative team, located in Central London, just opposite the Edgware Road Circle line tube stop. As you might expect from a restaurant company, we have great, free espresso and some top-class baristas among our teams. A free Coco di Mama breakfast is provided every Tuesday and Thursday and free fruit is available all day every day. We regularly order in pizza, pasta and salads for lunch.

Visual / Digital Designer Lola’s Cupcakes Location: NW10 London (Hybrid) Level: Junior to Mid-Weight (2–4 years’ experience) Reports to: E-Commerce Manager Team: E-Commerce & Marketing Salary: £30k-£40k (Experience dependant) About Us At Lola’s, we’re here for all of life’s special moments with our handmade cakes, cupcakes, brownies and more. We started back in 2006 when two friends turned their love of baking into a business. Since then, Lola’s has grown to over 400 employees, 40 retail outlets, and a thriving e-commerce site with nationwide delivery. Even as we’ve grown, our ethos hasn’t changed: we use only the best ingredients and bake fresh every single day. Now, we’re looking for a Visual / Digital Designer to help bring our brand to life online from beautiful website assets to scroll-stopping marketing content. The Role You’ll be the creative engine behind how Lola’s looks and feels across our digital channels. From homepage banners and landing pages to email campaigns, social assets and seasonal launches, you’ll design content that’s as appetising as the cakes themselves. This isn’t a UX role, but you’ll work closely with our UX Designer to make sure the visual layer of every customer journey is on-brand, considered and consistent. You’ll partner day-to-day with the Marketing and E-Commerce teams to turn briefs into beautifully crafted assets that drive engagement, conversion and brand love. If you have a sharp eye for typography, layout and photography, love working on brands with personality, and get a kick out of seeing your work go live in front of thousands of customers this one’s for you. What You’ll Do • Design website assets, homepage banners, landing pages, promotional modules, product page imagery and seasonal campaign pages, • Create marketing content across email, social, paid media and CRM, ensuring every touchpoint feels unmistakably Lola’s, • Partner with the UX Designer to apply visual polish to user journeys and contribute to our design system, • Concept and produce content for new product launches, seasonal moments and brand campaigns, • Edit and retouch product photography, and brief/art-direct shoots where needed, • Work with marketers and the print design team to bring campaign ideas to life visually, • Maintain brand consistency across all digital channels, championing our visual identity, • Collaborate with developers to make sure designs are built and delivered to a high standard, • Keep an eye on design trends, tools and competitor activity to bring fresh thinking to the team About You • 2–4 years in a visual, digital or graphic design role, ideally with e-commerce or consumer brand experience, • A strong portfolio showing digital marketing assets, web design and campaign work (not just static brand work), • Confident in Figma, added plus would be the Adobe Creative Suite (Photoshop, Illustrator, InDesign), • Strong typography, layout and composition skills with a great eye for detail, • Comfortable working to a brand identity and contributing to its evolution, • Able to juggle multiple briefs and turn things around to tight deadlines, • A collaborative mindset, you enjoy working alongside marketers, UX, developers and ecom teams, • Bonus points for motion design, basic video editing, or experience designing for email (Klaviyo, Mailchimp etc.), • Passion for food, lifestyle or premium consumer brands is a big plus Why Join Us • Shape the visual identity of a much-loved British brand as it continues to grow, • See your work used by thousands of customers every day across our website, emails and socials, • Work alongside a friendly, collaborative team where ideas are welcomed, • And of course, enjoy plenty of cake along the way, • Hybrid working, with our office based in NW10 London Perks & Benefits • Birthday cake on your birthday, courtesy of the bakery, • Me Day- a paid day off for a special personal moment, • Enhanced sick pay, • Enhanced maternity and paternity pay, • Free weekly cupcake or cake allowance, • Paid birthday off, • £1,000 training & development budget each year (£500 in your first year after probation), • 50% discount across the Lola’s product range, • Hardship loan program (support when needed), • Reward for employee ideas that get implemented, • Weekly in-house English lessons, • Cycle to Work scheme via CTWS (tax-efficient bike purchase), • Bereavement leave (additional support), • Anniversary gifts that increase with years of service If this sounds like you then please apply with a CV and Portfolio link Good luck

Senior UX Designer About Us As part of the TCS Interactive network, you will be part of a 50-person design studio based in Old Street. TCS Interactive is a leader in the digital customer experience space. With a human‑first approach, we apply design, engineering, business strategy and subject matter expertise to deliver award‑winning iconic design and digital experiences for our customers. We pride ourselves in our ability to influence products at the highest level by delivering strategic ideas from inception to launch. We help our clients understand the context of their products, create a compelling vision for them and make these experiences a reality. We believe that together we’re stronger, that inspiration can come from anywhere and great ideas from anyone. The difference in our work comes from the diversity of perspectives, skills and backgrounds of our team. About the Role As a Senior UX Designer, you will be a champion for user experience, leading the definition and delivery of digital products that are grounded in deep user understanding and evidence‑based decision‑making. You’ll play a key role in shaping what we build and why, acting as a strategic design partner across projects. From planning and conducting research, framing problems, and defining experience strategy, through to validating and refining solutions, you’ll ensure our products are intuitive, inclusive, and impactful. This role is ideal for a designer who is comfortable working upstream in discovery, confident leading research activities, and passionate about turning insight into meaningful experiences. What You’ll Be Doing Research & User Insight • Plan and lead qualitative and quantitative research activities, including interviews, usability testing, surveys, analytics review, and stakeholder discovery, • Select appropriate research methods based on project needs, timelines, and constraints, • Synthesise research findings into clear insights, opportunity areas, personas, and experience principles, • Translate research into actionable design direction and advocate for user‑centred decision making Shape Meaningful Experiences • Define end‑to‑end user journeys, flows, service blueprints, and experience maps, • Translate complex user, business, and technical needs into simple, intuitive interactions, • Design accessible, inclusive experiences that work across web, mobile, and device‑based products Own the UX Process End‑to‑End • Own projects from early discovery and research through to delivery, • Develop low‑ and high‑fidelity prototypes to explore ideas, test assumptions, and validate solutions, • Continuously iterate solutions based on research findings, usability testing, and performance data Collaborate and Influence • Facilitate and lead research sessions, design sprints, and co‑creation workshops with clients and teams, • Clearly communicate research insights, UX strategy, and design rationale to stakeholders, • Build trust and buy‑in by connecting user insight to business outcomes Elevate Design & Research Practice • Promote best‑practice UX and research methods, frameworks, and standards, • Mentor junior designers in research planning, synthesis, and applied UX thinking, • Contribute to improving the maturity of UX and research across the organisation What We’re Looking For Strong UX & Research Experience • Proven experience in a Senior Product or UX Design role within an agency or product‑led environment, • Hands‑on experience planning and conducting user research, not just consuming insights, • Strong ability to synthesise research findings into clear design recommendations, • Experience designing and iterating solutions based on qualitative and quantitative data Strategic Problem Solver • Strong analytical and conceptual thinking skills, • Comfortable framing ambiguous, complex problems and defining clear user‑centred goals, • Ability to connect user needs, research insights, and business objectives Excellent Communicator & Facilitator • Confident presenting research findings, experience strategies, and design concepts to clients and stakeholders, • Ability to influence decisions through evidence and clear storytelling, • Strong facilitation skills for workshops, research sessions, and collaborative working Craft, Curiosity & Collaboration • Solid understanding of UI and visual design fundamentals to support strong UX outcomes, • Experience using prototyping and testing tools to validate ideas, • Curious mindset with a passion for understanding user behaviour, emerging technologies, and evolving digital experiences, • A collaborative team player who enjoys working across disciplines

JOSEPH Sales Assistant - Harvey Nichols, London Part-time - 16 hours As Sales Assistant at JOSEPH, you love connecting with people, have a natural sense of style, and know how to make someone feel effortlessly elegant. Whether you are styling an existing customer or helping a new customer fall in love with the brand, you bring energy, empathy and excellence to every interaction. Not just a sales role, this is about curating experiences, building relationships and growing with one of London’s most iconic brands. Key Responsibilities: This will include but is not limited to: Commerciality & Sales Generation • Drive sales with purpose, meet and exceed individual and store targets., • Share product knowledge, styling ideas and stories behind the collection., • Stay up to date on new products in the store, • Champion clienteling initiatives to boost sales results, • Understand missed opportunities and work with management team on solutions for under performance. CRM & Customer Experience • Ensure a seamless, high-touch customer journey, delivering personalised service that exceeds expectations., • Utilise the CRM system to track customer preferences, purchase history, and behaviours, ensuring tailored recommendations and bespoke experiences., • Effectively use CRM insights to anticipate client needs, follow up meaningfully, and create memorable one-to-one interactions., • Support activating commercial moments, such as:, • Client anniversaries, product launches, and special events to drive engagement., • Re-engagement strategies for lapsed or VIP clients through strategic outreach., • Exclusive in-store experiences based on customer preferences and spending behaviour., • Ensure a proactive approach to client follow-ups, invitations, and personalised communications to build long-term loyalty., • Develop deep brand and product knowledge., • Drive high service standards and accountability., • Uphold luxury service and company values Store Operations • Work with VM standards in line with Guidelines, • If required, ensure stock movements in and out of store are managed accurately to minimise stock loss, • To follow the Retail Operations Guidelines and complete Store Operational tasks within the time frames set, • Ensure compliance with health, safety, and company policies., • Maintain store upkeep and organisation. Key Skills & Experience • Strong people skills - you are approachable, a good communicator & listener and empathetic., • Experience and knowledgeable of working within a luxury or premium retail band., • Passionate about luxury fashion and eager to share that passion with others., • Understand business needs and are motivated by sales., • Show strong team working skills and the ability to collaborate with others, • Effective communicator and team motivator., • Excellent attention to detail and reliability. Why work with JOSEPH As a team member and brand ambassador, you are an integral part of the JOSEPH brand and identity, and we will work to help you build your career within the luxury retail industry. As a member of the JOSEPH team, we also offer as part of our benefits package: • 33 Days Annual Leave (Full time contracts), • Health and Wellness resources (including a digital GP) & Retail Discounts via Retail Trust, • Performance awarded commission scheme, • Generous staff discount towards our luxury JOSEPH products & our multi-brand products, • Access to Sample Sales, Social Events & more! Joseph Company values Uncompromising We are driven by our ambitious expectations — good enough isn’t good enough. We understand that in order to compete and win in this category we must put our best foot forward, each and every time. Integrity How we treat our staff, make our product and the role we play in the industry and the world is underpinned by an unwavering integrity. We do the right thing, even when it’s not the easy thing. We never cut corners or sacrifice on our quality or our principles. Attention to detail Thought, care and a great attention to detail goes into everything we do. It’s the only way we will consistently delight our customers. Restless Born from the mind and spirit of a pioneer, we are curious, entrepreneurial and always looking for new ways to push our brand, our business and our customer experience forward

Job Title: Head of Digital Commerce Reporting to: Growth Director Location: Head Office, White City Place, West London - Studio & On Location Contract Type: 9 month Maternity Cover - Full time, 37.5 hours per week About Us: ME+EM is one of the UK’s fastest-growing luxury fashion brands. In addition to a thriving global digital presence, we operate flagship stores in London and Edinburgh, concessions within Harrods and Selfridges, and have recently expanded with new store openings in the U.S. At ME+EM we are an entrepreneurial, creative, and passionate group of people. We work hard, are enthusiastic to learn and are not afraid to take risks. Everyone contributes to our success at all levels, and that precisely what makes being a member of the team so rewarding. Our office and stores are always busy and fast paced, but we work just as hard to make sure it’s fun, with social activities and biannual parties. We pride ourselves on being approachable, supportive, and welcoming and ensure that everyone’s hard work is rewarded. It takes all these things to build a strong, successful business and our door is always open to new talent ready to contribute to our growth and evolution. About the Role We are looking for a commercially driven and strategic Head of Digital Trading & Content to lead and deliver the trading and content strategy across ME+EM’s digital platforms. This role is responsible for maximising global sales growth by driving customer engagement, conversion and productivity across all online touchpoints. Sitting at the intersection of trading, content, analytics and customer experience, you will translate insight into commercially impactful digital execution. Responsibilities Content & Creative Customer Engagement Strategy • Own the website content strategy, ensuring creative consistency and brand aesthetic across all digital experiences, • Translate consumer insight and market trends into compelling, regionally relevant online journeys, • Partner with the Digital Platform team to build and execute a roadmap of initiatives that drive key KPIs, • Embed first-party data and A/B testing into all content and creative decisions to drive continuous optimisation, • Build strong cross-functional relationships to unlock and maximise commercial opportunities, • Leverage AI tools to drive operational efficiencies and enhance performance Yield & Revenue Management • Maximise online sales yield by optimising product visibility and performance across all digital touchpoints, • Develop and execute scalable on-site visual merchandising strategies tailored by market and customer segment, • Build and manage forecasting models aligned to merchandising budgets, identifying risks and opportunities, • Optimise delivery and payment propositions to improve conversion and customer experience, • Collaborate with Performance Marketing and CRM to drive efficiency across acquisition and retention, • Leverage SEO as a key traffic and revenue channel, connecting content, merchandising and growth strategies, • Lead localised trading strategies across international markets, including VM, content, photography and marketing channels, • Build reporting frameworks that clearly articulate product and marketing performance by market Digital Analytics & Measurement • Develop a best-in-class digital analytics programme in partnership with the analytics team, • Ensure the website data layer supports accurate tagging, tracking and reporting, • Deliver weekly trading updates combining qualitative and quantitative insights, • Democratise analytics through dashboards and visualisation tools to support decision-making across the business, • Use analytics to optimise product storytelling across PLP and PDP, driving engagement, conversion and AOV, • Lead and embed a robust A/B testing programme across digital trade and content Team Leadership • Lead, coach and develop a high-performing team, with clear development plans and progression pathways, • Structure the team to balance operational excellence with strategic trading focus, • Build a culture of accountability, collaboration and continuous improvement Skills • Proven experience leading digital trading, eCommerce or content functions within a premium or high-growth brand, • Strong commercial mindset with a deep understanding of digital KPIs and customer behaviour, • Highly data-driven, with experience using analytics to inform strategy and decision-making, • Ability to influence and collaborate with senior stakeholders across multiple functions, • Comfortable operating in a fast-paced, scaling environment, • Passionate about delivering best-in-class digital customer experiences Employee Benefits: • 33 days annual leave for full time employees (25 days holiday + 8 bank holidays), • A day off to celebrate your birthday., • Pension Scheme, • Group Life Insurance, • Employee Assistance Programme (EAP), • Length of Service Award, • Refer a Friend Scheme, • Staff uniform for retail employees, • Generous Staff and Friends and Family Discount, • Annual Volunteer Day, • Cycle to Work Scheme, • Tech Scheme, • Eye Care Vouchers, • Real Living Wage Employer, • Employee led committees, • Social events and biannual parties, • Enhanced maternity and paternity package after 2 years of service. ME+EM is an equal opportunities employer committed to fostering and preserving a culture of diversity, equality, and inclusion in our workforce. As an equal opportunities’ employer, we do not discriminate against applicants based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that diversity enriches our workforce and strengthens our organisation. Therefore, we encourage minorities, LGBTQ+ candidates, and individuals with disabilities to apply for opportunities within our company. Please note, due to the large number of applications we receive, we can only reply to those that are successful to the next stage.

About us// Founded in 2023, GoodMood has quickly become the fastest growing art brand in the world. Our mission is simple: become the go to destination for artists and art lovers alike. Using our platform, any artist can submit their digital art files, we then take care of the rest: printing, framing, fulfilment, payment and customer service. This allows artists to focus on what they do best, making art, whilst earning a passive income. In turn, customers get well designed art that transforms their space. GoodMood sits at the intersection of art, technology, and execution. We’re a small team, moving fast and we’re building the infrastructure to be one of the fastest growing brands in ecommerce. The Role This is a hands-on opportunity to sit at the heart of a fast growing business. As Founders' Associate, you'll work directly alongside the Founders and Chief Marketing Officer. The primary focus of the role is operational, ensuring the business runs as smoothly as possible as it scales quickly, and working across and connecting all functions of the business. We’re looking for someone to own customer service, manage our growing list of trade accounts and work closely with our global printing and framing partners. You’ll drive process improvements that will allow our small team to continue punching well above its weight, with a heavy focus on using AI tools and automation. There will also be opportunities to contribute across marketing, artist relations, sales, events and much more as the business evolves. What You’ll be doing: Customer Service & Care: • Own end to end customer service, closely managing our customer service agency. Provide best in class customer service, drive process improvements, reduce tickets and prepare for future growth. B2B Management • GoodMood has a growing list of B2B clients - office groups, hotels, interior designers and many others., • We’re the supplier for the largest office group in the world, providing artwork in the US, UK and EU. You will be managing their orders and ensuring smooth day to day operations., • You will also manage orders and account manage our long list of B2B clients, from taking custom orders to invoicing. You will grow our existing relationships and also have an opportunity to grow our B2B customer base. Working with our printing and framing partners: • You will work closely with our printing and framing partners, in relation to both consumer and B2B orders. Operational improvements • Work closely with the Founders to identify inefficiencies on the operational elements listed above, but also across the wider business and proactively build better ways of doing things., • Bring ideas, flag problems early, and help shape how GoodMood operates at every level. Wider Business Support: • Pitch in across marketing, partnerships, artist relations and events., • Support the founder on strategic projects and ad hoc priorities as the business evolves. Who You Are • Highly organised and detail orientated., • Take strong ownership of tasks., • Happy to get stuck into anything, energised by variety., • Strong with AI tools or keen to learn, • Strong communicator and highly personable, • 1-3 years experience in an operational, account management, customer success, or startup generalist role. Preferred but not essential., • Ideally in or around London, but open to exceptional remote candidates, • UK driving license preferred. What We Offer • Competitive base salary and annual bonus, • 25 days annual leave + bank holidays, • Private Healthcare, • Big opportunities for growth in the business, • Flexible, remote first working. Laptop and monitor. Co working space allowance if required, • Learning and development budget, • 50% off discount for product

This Deputy Store Manager position is based in our Northcote Road store, is full time (40 hours) and is available to start in approximately 4 weeks. WHO WE ARE: We have been Making Childhood Memories since 1990, with products, services and experiences that are safe, happy, and filled with sunshine. Family really is at the heart of everything we do. CUSTOMER We keep our customers, big and small, at the heart of our business. We take pride in our Trotters Touch customer journey and believe that “Great Service is Good Business.” We bring our product expertise to life on the shop floor and ensure it sparkles for every customer, every time. TEAM We see true value in growth and development. We embrace uniqueness, play to each other’s strengths, and thrive as a high-performing team, always sharing knowledge and passion for our products and services. COMMERCIAL We know an opportunity when we see it. We are empowered, creative, and proactive in our pursuit of commercial excellence, always thinking ahead and driving success through smart, customer-focused decisions. OPERATIONS We strive for operational excellence across all touchpoints. We drive efficiency, create seamless processes, and ensure everything behind the scenes works perfectly to support our teams and customers. THE ROLE Our Deputy Managers are a driving force in our stores. Partnering with the wider management team they deliver on their locations broad range of KPI’s, engaging and inspiring their teams with their well-honed commercial acumen. As a Deputy Manager at Trotters, you will be an impactful second-in-command, supporting the Location Manager by leveraging our 4 pillars of retail excellence to ensure the ongoing success of the location and team, and drive performance in their absence. MAIN RESPONSIBILITIES · Work in partnership with the Location Manager and the wider management team to ensure achievement of your Location’s performance targets and KPI’s across our 4 pillars. · Support the LM in driving excellent team participation, contribution & engagement, making recommendations on initiatives to inspire them to achieve excellence. · Maintain excellent knowledge of your location, interpreting, analysing, and delivering against location commercials and KPI's through Trotters best practice. · Ensure teams effectively capture customer data at POS and understand how this transforms customer relationship management; impart your understanding of local market, customer profiles and shopping behaviour onto team members to maximise sales and increase customer loyalty. · Nurture a dynamic sales environment, coaching team members to deliver a natural approach to sales using the Trotters Touch. · Make use of commercial tools to manage performance enhancing Product and VM floor moves, liaising with Management to execute; keep Trotters looking its best through up-to-date knowledge of Merchandising, replenishment and housekeeping best-practice to ensure the highest standards of presentation for your Location. · Role-model and coach team on comprehensive product knowledge - particularly current season and iconic products, alongside specialised services such as shoe-fitting and Hairdressing. · Develop and coach the team with a flexible but consistent approach to differing people and situations, confidently feeding back on team performance to the Manager and Regional Manager when required. · Commit to continuous personal and team training & development, utilising cascaded resources to keep up to date with current business focuses. · Proactively resolve recruitment needs within the store, partnering with the Manager to attract, select and engage and onboard dynamic and driven team members. · Ensure team adherence to store administration, systems, and processes within our operational guidelines, drawing on excellent organisation skills and a competent knowledge and understanding of company business systems such as Quinyx and Eurostop. · Protect the assets of the Business by ensuring the location meets the required Company standard and legal compliance in Health & Safety, Maintenance and Loss Prevention. Sample regularly and take any corrective action. TOOLS OF THE TRADE · A passionate and engaging manager with experience leading retail teams, preferably within the premium space. · Commercially astute, able to implement and drive initiatives to achieve outstanding outcomes. · Strong numerical capability - handy for reporting purposes as well as confidently walking customers through pricing, percentages, and promos. · Retail sales expertise, able to influence customer behaviour through elevated service, excellent product knowledge and consistent brand awareness. OUR VALUES We Think Customer First We ensure that our customers, and the children we design for, are our very top priority. The magic of our stores is reflected in our evolved digital channels. Our campaigns, product edits and excellent customer service makes shopping with us a joy. We Respect, Support and Build Trust - With our Team and Customers We respect and support all our team members, wherever they work, and whatever their role. We are one family with our suppliers and partners. Through our actions, we Inspire loyalty and build a community with our customers. We Grow and Learn Together We are all brand ambassadors, and we learn and grow together. Our head office, logistics and retail teams all collaborate to support the business. We Invest In our team and share knowledge and skills so that the Trotters spirt always shines bright. We Embrace Creativity Across our digital stories and our magical stores, we show creative spirit. We make emotional, genuine connections and bring childhood stories to life in our unique way. We are true heritage, yet modern in spirit. We Show Expertise and Pride in All That We Do We are specialists and we are proud of what we do. We go the extra mile to develop our knowledge, Including craftsmanship, In-store services, size guides and ethical manufacturing. Trotters is committed to equal opportunities and embraces diversity, understanding the needs and benefits of a balanced, inclusive workforce. We do not tolerate any harassment or discrimination towards any of our candidates or employees. We are proud to be an equal opportunities employer.