93 Best digital customer service Jobs in Bath (August 2026)

Employment Adviser

26 days ago

$26500–$29545 yearly

Bath

Are you looking for a rewarding role that will allow you to utilise your current skills to influence, support and encourages others to build a future? Are you looking for an opportunity to make a difference to people’s lives? If so, then this might be the position for you. We’re currently recruiting for an Employment Adviser to join our amazing team. You will provide advice and support to guide and encourage participants to overcome barriers to employment and achieve realistic job goals. You'll manage a caseload of participants, managing their journey to employment, be their coach and mentor and be the principle highly trusted contact to build strong positive relationships, guide, motivate, challenge, encourage and help customers obtain sustainable employment. Our ideal candidate will have excellent customer service skills, be target driven as well as a motivational adviser. You'll have a high level of initiative and motivation with the ability to seek out solutions to problems, and be able to work under pressure, without day to day supervision. However, we aren’t always looking for someone who ticks every single box we’re looking for someone who can provide a first class customer service, driven by our overarching aim to empower lives and improve communities. This is a rewarding role that will allow you to utilise your current skills to influence, support and encourages others to build a future and will also allow us to become better with your unique experiences. In return for your dedication, knowledge, and commitment, we're offering a competitive salary range of £26,500 to £29,545 per annum (dependent on experience) with these great additional benefits: • 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days) • 2 Volunteer Days • Pension - 5% Employee 5% Employer • Healthcare Cash Plan, incl. 3 x salary life assurance • Annual Pay Review • Refer a Friend Scheme • Free access to BenefitHub – an online portal with access to a wide range of retail discounts, cycle to work scheme and additional voluntary benefits There’s also the opportunity to progress your career within the Seetec Group. Interested? There’s an easy to apply route below to upload your CV! If you need any further information, talk to our experienced Internal Recruitment Team on (phone number removed). Seetec Group is an employee-owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally with our employee owners. People are at the front, centre and heart of every service we provide and each decision we make. Location: This is an office-based role, working in Bath Hours: 37 hours a week. Monday to Thursday 8.30 am to 5pm, Friday 8.30 am to 4.30pm Closing Date: 03 August 2026 Skills and Experience Essential A good working knowledge of the local labour market in the specified geographical locations Basic knowledge of self-employment Fully IT literate in using a range of Microsoft Office programmes Experience of working in a target driven environment Experience of delivering services to meet contractual and quality standards Desirable Knowledge of the employability industry Knowledge of the recruitment industry Experience of working with people in the provision of ‘information, advice & guidance’ Full driving licence Key Responsibilities Meet, and strive to exceed, personal performance targets (Key Performance Indicators). Progressively manage a caseload of referred customers using a variety of appropriate strategies to help them overcome barriers to gaining employment. Deliver a positive experience to new customers, ensuring they engage with you and the programme. Achieve the Customer Service Standards required on the programme Facilitate a range of assessments with each individual, using a suite of tools, to fully understand a customer’s personal circumstances, ambitions and goals. Where required, provide appropriate advice and guidance on the basics of selfemployment and signpost customers to internal self-employment specialist that can further support customers in respect to self-employment. Co-produce personalised tailored Action Plans featuring SMART targeting to enable positive and timely progression. Provide tailored support in all aspects of job-search and interview preparation to ensure that customers are matched to the right job that enables them to sustain employment. Where required, provide appropriate training/guidance to customers to help them master digital technologies, for them to engage in guided self-service learning materials and online job vacancies. Ensure all relevant evidence requirements are met to verify job starts. Fully understand the local labour market, to source suitable job opportunities. Undertake direct marketing to employers using digital media e.g., email, LinkedIn, Facebook, Twitter etc. Market specific customers to employers. Identify the specific recruitment needs of employers and undertake tailored prescreens and group assessments. Develop relationships with key stakeholders to maximise job opportunities, i.e., federation of small businesses, chamber of commerce, JCP partnership managers Maintain hard copy and system-held customer records to the required compliance and quality standards. Adhere to the company’s policies and procedures always, including safeguarding, equality, diversity and inclusion, quality, health and safety and IT. * To undertake any other duties, as required, appropriate to the post

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