70 Best digital customer service Jobs in Cheltenham (May 2026)

IT Business Design Partner

1 day ago

Cheltenham

As part of an exciting period of transformation, were evolving our Change team and creating a number of new opportunities across the function. Our refreshed structure will bring clearer ownership, stronger collaboration and better decision-making, enabling us to deliver change more effectively for our customers and colleagues. This is a great time to join as a Business Design Partner, playing a critical role in shaping major programmes and helping define how future services and operating models work across Anchor. Working closely with Directors, Executive Sponsors and senior stakeholders, youll lead discovery, define outcomes and design future-state services that are strategically aligned, operationally viable and focused on better outcomes for residents and colleagues. What youll be doing • Lead strategic discovery and early-stage shaping across major programmes and directorates, • Design future-state service, process and operating models aligned to the Target Operating Model, • Partner with Directors and Sponsors to define scope, priorities, value and delivery options, • Facilitate workshops and translate business needs into clear requirements, user stories and acceptance criteria; and review solution designs to align, • Provide senior design assurance across governance forums to improve decision quality, • Promote integration and reuse of design assets across programmes to support joined-up change What youll bring • Significant experience in business design, business analysis, service design and/or operating model design, • Proven ability to influence Directors and Executive-level stakeholders, • Strong expertise in strategic analysis, journey mapping and conceptual modelling, • Experience providing constructive challenge and assurance within governance settings, • Excellent communication and stakeholder management skills Desirable • Experience in care, housing, health, local government or similar regulated sectors (this role will primarily be aligned to Care, so applicants with a care background will be prioritised), • Knowledge of digital platforms, data flows and enterprise-wide service change, • Experience contributing to business cases, benefits definition and value articulation, • Qualifications such as BCS BA, IIBA, TOGAF, service design or UX certifications, • Familiarity with tools such as Lucid, Visio or Azure DevOps Apply now Click Apply to get started. Our hiring team will review your application and contact you with next steps. Anchor a great place to work Anchor is Englands largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life. Were not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities. Our values Every one of us can make a difference to our residents and play a part in shaping homes and services around their needs. Our Anchor values of being Accountable, Respectful, Courageous and Honest apply to us all, whether you manage colleagues as part of your role or not. Displaying our values can influence those around us to do the same. We can all be leaders at Anchor and should all be driven by the same customer ethos. Our Anchor Leadership Framework helps align these values with the skills and behaviours we demonstrate. A rewarding environment From health and happiness to finance and your career, well give you all the support you need. Health & happiness • Gym, fitness and wellbeing discounts, • Mental health support, • Flexible working options, • Access to online GP appointments Finance • Pension plan contribute between 4% and 8% and well match it or better, • Quick and easy pension transfer service, • Savings and financial advice, loans, free life assurance, • Discounts on shopping, holidays, phones, technology and more, • Free Blue Light Card Career • Ongoing personal and professional development programme, • Leadership Pathways online learning resources, • Career progression and promotion opportunities Celebrating diversity, celebrating you Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other. We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members. We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others. We are a Gold Standard Inclusive Employer, a Stonewall Diversity Champion, Menopause Friendly and a signatory to the Care Leaver Covenant, HouseProud Pledge and Age Friendly Employer Pledge schemes. JBRP1_UKTJ

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