Digital customer service jobs in BelfastCreate job alerts

Class 2 Driver (Kerbside Collections) We are currently recruiting for a full-time Class 2 Driver to join a recycling and waste management service in the local area. This role offers stable hours, weekly pay, and the chance to be part of a team providing a vital community service. The Role: Reporting to the Transport/Operations Supervisor, you'll be responsible for: Driving a Class 2 vehicle on designated kerbside collection routes Assisting with the safe collection of recycling materials Maintaining a high standard of customer service at all times Accurately completing any required paperwork and vehicle checks Supporting the crew and ensuring health & safety guidelines are followed Please note: This is a physically demanding role. You will be in and out of the vehicle multiple times per day, so a good level of fitness is essential. Requirements: Category C (Class 2) Driving Licence Valid CPC Card Digital Tachograph Card (desirable) Previous experience with refuse/recycling collection vehicles (desirable) What we're looking for: Strong communication skills with a customer-focused approach A team player who's reliable and punctual Comfortable with early starts and occasional overtime Willing to work outdoors in all weather conditions How to Apply: Apply today with your CV or get in touch with Manpower for more details. Skills: Driving Kerbside Manual

Join us at Barclays as an Associate Banker in our Belfast office where you will be effectively supporting and contributing to the growth of one or more relationship managed portfolios across UK Corporate Banking. Working within our Large Corporate Healthcare team you will closely working with one or more Bankers and/or Associate Bankers to delight customers and maximise overall satisfaction & advocacy. Proactive use of broader client/colleague support functions to enable our journey to become the 'go-to' bank. This role will allow you to develop a solid foundation in Corporate Banking knowledge and skills, and forms a key step in the career path to becoming a Corporate Banker. Essential Skills: • Delivering results through building relationships, • Strong customer relationships and internal network relationships, • Awareness of business/personal customer solutions, • Knowledge of credit risk processes and policy This role is based in Belfast. Purpose of the role To support Relationship Directors with the growth of their portfolio, Maximising the clients overall experience by striving to be consistently excellent in all they do. Accountabilities • Following, improving and strengthening of controls wherever possible, working collaboratively with Relationship Director to proactively identify and manage risk., • Relationship management with Product and Group Partners and act as a conduit for the portfolio. Deliver Products and Services to meet the needs of our clients and balance both short- and long-term consideration., • Provision of Support to Relationship Managers/Directors, such as supporting client contact strategy, Annual Reviews and the maintenance of client account plans., • Provision of service to clients to drive positive Savanta scores, ensuring servicing activity is directed to the appropriate contact point championing self-serve and digital adoption., • Participation in internal training programs and workshops to develop their knowledge of banking products,financial analysis,and relationship management skills., • To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement., • Requires in-depth technical knowledge and experience in their assigned area of expertise, • Thorough understanding of the underlying principles and concepts within the area of expertise, • They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources., • If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others., • OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate., • Will have an impact on the work of related teams within the area., • Partner with other functions and business areas., • Takes responsibility for end results of a team's operational processing and activities., • Escalate breaches of policies / procedure appropriately., • Take responsibility for embedding new policies/ procedures adopted due to risk mitigation., • Advise and influence decision making within own area of expertise., • Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your workand areas of responsibility in line with relevant rules, regulation and codes of conduct., • Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function., • Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function., • Make evaluative judgements based on the analysis of factual information, paying attention to detail., • Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents., • Guide and persuade team members and communicate complex / sensitive information.

Join us at Barclays as an Associate Banker where you will be effectively supporting and contributing to the growth of one or more relationship managed portfolios across UK Corporate Banking. Closely working with one or more Bankers and/or Associate Bankers to delight customers and maximise overall satisfaction & advocacy. Proactive use of broader client/colleague support functions to enable our journey to become the 'go-to' bank. This role will allow you to develop a solid foundation in Corporate Banking knowledge and skills, and forms a key step in the career path to becoming a Corporate Banker. Essential Skills: • Delivering results through building relationships, • Strong customer relationships and internal network relationships, • Awareness of business/personal customer solutions, • Knowledge of credit risk processes and policy This role is based in Belfast. Purpose of the role To support Relationship Directors and managers with the growth of their portfolio, Maximising the clients overall experience by striving to be consistently excellent in all they do. Accountabilities • Following, improving and strengthening of controls wherever possible, working collaboratively with Relationship Director to proactively identify and manage risk., • Relationship management with Product and Group Partners and act as a conduit for the portfolio. Deliver Products and Services to meet the needs of our clients and balance both short- and long-term consideration., • Provision of Support to Relationship Managers/Directors, such as supporting client contact strategy, Annual Reviews and the maintenance of client account plans., • Provision of service to clients to drive positive Savanta scores, ensuring servicing activity is directed to the appropriate contact point championing self-serve and digital adoption., • Participation in internal training programs and workshops to develop their knowledge of banking products,financial analysis,and relationship management skills., • To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement., • Requires in-depth technical knowledge and experience in their assigned area of expertise, • Thorough understanding of the underlying principles and concepts within the area of expertise, • They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources., • If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others., • OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate., • Will have an impact on the work of related teams within the area., • Partner with other functions and business areas., • Takes responsibility for end results of a team's operational processing and activities., • Escalate breaches of policies / procedure appropriately., • Take responsibility for embedding new policies/ procedures adopted due to risk mitigation., • Advise and influence decision making within own area of expertise., • Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your workand areas of responsibility in line with relevant rules, regulation and codes of conduct., • Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function., • Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function., • Make evaluative judgements based on the analysis of factual information, paying attention to detail., • Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents., • Guide and persuade team members and communicate complex / sensitive information.

JOB TITLE: Desk Sales Agent JOB LOCATION: Belfast TERMS: Permanent (hybrid working) THE JOB As a desk-based Sales Agent you will be leading the way as the telephone voice of sales for Fibrus, delivering amazing customer experience, selling our products and services to our prospective clients across residential and small businesses enquiring about Fibrus Hyperfast Fibre broadband and ancillary products. You will become part of our vibrant and fast paced desk sales team, working on one of our call or online chat campaigns. This could range from inbound to outbound, warm to cold data. WHAT WILL YOU BE DOING? Helping customers to make the move to Fibrus, making phone-based sales from outbound and inbound calls Helping customers find pre-contract solutions and processing sales via web chat Ensure all orders are processed efficiently & effectively using Fibrus ordering system Work closely with other members of the Fibrus Team Ensuring quality and compliance standards at all time and meeting and exceeding operational sales targets consistently Supporting new and existing customers through the sales process WHAT WILL YOU BRING? Demonstrable telephone-based or face to face sales experience Be committed, professional, reliable, target driven and ambitious, demonstrating a willingness to learn Confident on systems with experience of Word, Excel and Outlook Excellent/confident verbal and written communication skills Have a can-do attitude and the desire to deliver a quality service to customers Understand the importance of compliance in the telesales environment IS FIBRUS FOR ME? At Fibrus, we put our people first! As award winners in Advancing Diversity in the Workplace at the 2023 Women in Business awards and having recently been awarded the Investors in People 'We invest in People' standard accreditation, we are proud to be a company who encourage colleagues to do and be their very best. Our culture is focused on trust, collaboration, growth, and flexibility. We invest in our people, offering colleagues benefits that improve their personal lives as well as their careers! So along with competitive salaries and an excellent benefits package, we also offer our colleagues benefits including mental health workshops, professional development support and private healthcare. We also recognise the importance of supporting our colleagues with life changes and have comprehensive policies around menopause, mental health, pregnancy loss and leave for maternity, parental and adoption. As we continue to grow, you would be joining a team of dedicated and passionate people who work super hard every day to improve the lives of those in our own communities by transforming the digital infrastructure of Northern Ireland and Great Britain! We're building something special at Fibrus, with our team at the very heart of it and we are excited to speak to potential colleagues who share our purpose! HOW TO APPLY To apply to join the Fibrus Group, please do so online and our recruitment team will be in contact with you once we've had a chance to have a look at your application. We wish you the best of luck and thank you for your interest in Fibrus. #Fibrus At Fibrus Limited, we recognise the positive value of diversity, promote equality and challenge unfair discrimination. We are an equal opportunities employer and always aim to recruit the person who is most suited to the job, welcoming people of all backgrounds. We particularly encourage applications from women, under-represented genders, individuals with disabilities, and under-represented ethnicities. We're happy to discuss flexible working - there is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. All offers of employment with Fibrus will be subject to the satisfactory completion of pre-employment checks which may include all or some of the following: references, right to work, criminal record history, professional qualifications. Fibrus Limited, Fibrus ISP, Hyperfast and Viberoptix, belong to the Infracapital group of companies. We will retain your information, for the purposes of recruitment, for a period of up to 12 months. We may also share your information with our partner organisations for the purposes of recruitment. Please email if you do not wish us to retain your information or do not wish for us to share your information. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below.

The unit of delivery is the cross functional squad. Embedded Agile Delivery Managers help make our squads more effective and are accountable for driving the delivery and delivery process of our digital products and services towards outcomes. There are three core aspects to any delivery manager role: * Delivery Mechanics: Managing the delivery processes ensuring there is an iterative plan to work towards with tight feedback loops. Maintains delivery momentum and manages blockers, risks and impediments. * Squad dynamics: Taking the lead on establishing healthy squad dynamics and routines. Making sure the squad is working well and members are happy. * Lean/agile practices: Has a passion for their subject area, coa ching squads on agile/lean techniques and helps them apply them as needed. Creating an environment where continuous improvements of squads' working practices can happen, including measuring success, inspecting and adapting. 1. Facilitates the day-to-day delivery of the squad, ensuring alignment with the defined roadmap, timeline, and budget constraints., 2. Facilitates key Agile ceremonies including sprint planning, daily Scrums, retrospectives, and sprint demos, driving team collaboration and efficiency., 3. Partners with internal and external stakeholders to resolve issues and provide regular progress updates, ensuring squad objectives are achieved., 4. Helps in identifying risks and blockers affecting delivery and coordinates mitigation efforts, ensuring smooth squad operations and minimal disruption across tribes., 5. Maintains an objective approach, applying Agile principles to resolve challenges and drive delivery success., 6. Facilitates collaboration across squads to ensure dependencies are managed effectively and delivery is optimized., 7. Works closely with other Agile Performance Coaches to enhance the application of Agile practices and foster collaboration., 8. Ensures adherance to the delivery roadmap, managing scope, budgets, and timelines to meet business expectations., 9. Fosters a continuous improvement mindset, learning, innovation, and effective problem-solving., 10. Facilitates regular reporting on squad progress, highlighting challenges and ensuring transparency with stakeholders to enable timely interventions. • Knowledge and experience of delivery practices and experience of delivering in an environment using enterprise technology., • Know-how to drive squads and set the pace, ensuring squads are working towards defined (and where needed shared) outcomes., • Experience leading annual, quarterly, and continuous planning processes, translating product managers' visions into deliverables and delivery plans in a complex, large-scale environment., • Support effective budget management within the constraints of business. You know how to monitor projected budgets against expenditure., • Scrum Master Certification, • Relevant Project Management qualification (AgilePM, PMP, Agile, Lean), • Relevant Lean / Agile qualifications, • Relevant Change Management / Facilitation qualifications Agile Development Cross Functional Working Agile Planning Decision Making Continuous Improvement Objectives and Key Results (OKR) Definition & Tracking Sprint Events/Ceremonies Problem Solving Growth Mindset Stakeholder Management Lean Portfolio Management (LPM) Conflict Resolution Risk Management Program Increment Planning/Big Room Planning Agile Methodologies KPI/Metric Monitoring Organisational Transformation Software Development Lifecycle Inclusive Leadership • An annual on-target bonus of 10% (personal and company multipliers)., • BT Pension scheme: minimum 5% employee contribution, BT contribution 10%., • Exclusive colleague discounts on our latest and greatest BT broadband packages., • 50% off EE mobile pay monthly or SIM-only plans, and a 50% discount for friends and family on EE SIM-only plans., • Discounted EE TV, including TNT Sport and the NOW Entertainment membership., • There’s also great support for working parents, including pay whilst on maternity, adoptive, and paternity leave., • 25 days' annual leave (not including bank holidays), increasing with service., • Volunteering days, so you can give back to your local community., • Brand new electric vehicle salary sacrifice arrangement, known as ‘My EV’. Looking in: Leading inclusively and Safely I inspire and build trust through self-awareness, honesty and integrity. Owning outcomes I take the right decisions that benefit the broader organisation. Looking out: Delivering for the customer I execute brilliantly on clear priorities that add value to our customers and the wider business. Commercially savvy I demonstrate strong commercial focus, bringing an external perspective to decision-making. Looking to the future: Growth mindset I experiment and identify opportunities for growth for both myself and the organisation. Building for the future I build diverse future-ready teams where all individuals can be at their best. About us BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies. Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us. DON'T MEET EVERY SINGLE REQUIREMENT? Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

Closing Date: 22/10/2025 Location: Belfast Are you passionate about driving business growth and building strong customer relationships? We’re looking for a results-driven sales professional to join our Northern Ireland Small and Medium Business (SMB) team. In this role, you’ll play a key part in identifying new business opportunities and securing sales across our SMB customer base. You'll be responsible for generating and booking high-quality leads for our field-based Sales Executives, while also closing sales directly from the desk. Your ability to build trusted relationships and influence key decision-makers will be essential. By understanding each customer’s business goals and digital transformation journey, you’ll develop tailored solutions that demonstrate the value of the BT & EE portfolio. Success in this role will be measured by a combination of sales performance, lead generation, customer engagement, and delivering an outstanding customer experience. • Manage a defined base of SME prospects, focusing on identifying new business opportunities, selling standard products, and running targeted campaigns., • Leverage your knowledge of our core products to recommend the best solutions for each prospect, aligning with their specific business needs., • Proactively identify and pursue new business within your account base, working to secure sustainable, profitable deals and grow customer relationships., • Develop a deep understanding of each prospect's connectivity requirements and business transformation plans to foster strong, long-term partnerships., • Take ownership of sales targets, ensuring you consistently exceed goals related to prospect contact activity, pipeline health, revenue growth, and customer satisfaction., • Use your expertise in our full product portfolio (mobility, connectivity, and IP voice) to create comprehensive solutions that address the varied needs of your prospects, often involving multi-product deals and pricing adjustments within set guidelines., • Work independently to create and execute sales plans for each prospect, ensuring a strategic approach to closing multi-product deals., • Customer Relationship Management, • Customer-Centric Focus, • Team Leadership & Collaboration, • Sales & Negotiation Expertise, • Results-Oriented, • 50% on target bonus, • BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%, • From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up, • Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more, • 25 days annual leave (not including bank holidays), increasing with service, • 24/7 private virtual GP appointments for UK colleagues, • 2 weeks carer’s leave, • World-class training and development opportunities, • Option to join BT Shares Saving schemes This role offers a hybrid working model, with three days in the office. With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally. We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses. We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive. As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us. DON'T MEET EVERY SINGLE REQUIREMENT? Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.