Digital customer service jobs in LondonCreate job alerts

About the job We are looking for charming and thoughtful individuals with a passion for service excellence to join our team as a Front Office Assistant. As a Front Office Assistant you will: Be highly courteous and give our guests a memorable welcome and lasting impression Provide exceptional service by demonstrating full knowledge of our products, services and facilities Ensure that the daily task list is completed effectively Work collaboratively with your colleagues to deliver captivating experiences Take initiative in accommodating our guests needs in a resourceful manner Successful Front Office Assistants have: Excellent guest engagement skills An ability to bring the guest experience to life throughout the hotel Willingness to learn and work with IT systems quickly The ability to communicate and organize yourself in line with different guest expectations A good command of English is essential, a second language is advantageous In return, we offer: Genuine career opportunities within our business Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities Employee recognition scheme through guests and fellow team members Refer a Friend bonus Employee stay rates throughout Europe (after passing probation) A PERKBOX subscription with benefits, retail discounts and savings available from your first day Staff incentives when you and the team perform! Employee Assistance Programme A daily travel allowance for every day you come to work Team meals when on duty About us: Nestled in the heart of London’s Mayfair, The Cavendish London is our 4-star deluxe hotel, boasting 230 stylish bedrooms. We are located between the beautiful Green Park and bustling Piccadilly Circus, a great location for those wanting to work in central London. The Cavendish London is part of The Ascott Limited, a Singapore company that has grown to be one of the leading international lodging owner-operators. Ascott's portfolio spans over 165,000 units in 220 cities across more than 40 countries in Asia Pacific, Central Asia, Europe, the Middle East, Africa and the USA. Required skills: Time Management, Customer Service, Multitasking, Organisation Skills, Attention to Detail, Customer Focus, Team Work, Communication Skills, Problem Solving £24600.00 per annum Department: Reception Language required: English. The company At The Ascott Limited, we believe that our guests can be anywhere in the world, and still feel right at home. With a suite of accommodation options that spans serviced apartments & hotels, coliving properties, as well as independent senior living apartments, our guests can count on us for that sense of comfort and familiarity, be it for a short stopover or a new space to call their home. A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties. This year, Ascott marks 40 years in hospitality service. Growing from strength to strength, powering up through new alliances and transforming challenges into triumphs, Ascott is trailblazing tomorrow and charting a new future of growth. Hear from Ascott’s past and present leaders as they share about their experiences in this tribute video, having witnessed Ascott’s growth to become truly Unlimited.

We are looking for dynamic individuals who posses excellent customer service skills. An understanding, or interest, in photography and printing, would be beneficial. We are looking for candidates with excellent communication and customer service skills. You must be fluent and literate in English. You must be willing to work hard with attention to detail. Punctual, reliable and confident with an outgoing personality. The successful candidate will be involved in all aspects of the store and will cover, film processing, taking passport photos and printing digital photos. Employment: Full-time Schedule: 5 days a week to include weekends on rotation Location: Covent Garden but with occasional shifts in our other London stores. Starting time: Immediate start!

About the job Citadines Trafalgar Square London is seeking a confident Front Office Manager to become part of our Front Office Team. Our properties operate 24/7; therefore, the department works on an early (7am-3.30pm) or late (3pm-11.30pm) shift basis. Night shifts are also available and required on occasion. You will report to the Assistant Residence Manager, supporting towards providing our guests with memorable experiences of the city. As our Front Office Manager, you will be responsible for: Managing the day-to-day work of the Front Office Team, from customer service to administration Ensuring that the Team offers a warm welcome and departure experience to our guests, managing expectations by constantly seeking opportunities to personalise their needs, travel purposes, plans, etc Taking initiative in accommodating the customers’ needs in a resourceful manner Undertaking and overseeing Front Office administrative tasks in accordance with Company standards, procedures and legal obligations Ensuring questions are answered and complaints are managed, seeking advice from senior management as necessary Ensuring best practice at all times and put forward ideas to management as to how standards, processes and procedures can be maintained and improved To be successful in the role of Front Office Manager, we require: Previous supervisory or managerial experience in a similar role Excellent guest engagements skills Ability to bring the guest experience to life throughout the hotel Willingness to learn and work with IT systems quickly Ability to lead and develop teams A good command of English is essential, a second language is advantageous This is your opportunity to be part of our team as a Front Office Manager. We focus on your professional and personal development, and we offer: Genuine career opportunities within our business Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities A travel allowance for every day you work to contribute to your commuting cost A PERKBOX subscription with benefits, retail discounts and savings available from your first day Employee Assistance Programme Refer a Friend bonus Employee Recognition Awards Ceremony and company team parties Once you pass your probation, a special staff rate when staying in our European properties Staff incentives when you and your team perform (If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging About Us Citadines is a brand of The Ascott Limited. At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives. A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties. Trading as: Citadines by The Ascott Limited Required skills: Leadership Skills, Time Management, Decision Making, Customer Service, Multitasking, Organisation Skills, Attention to Detail, Customer Focus, Communication Skills, Problem Solving Department: Room Division Management Language required: English. The company At The Ascott Limited, we believe that our guests can be anywhere in the world, and still feel right at home. With a suite of accommodation options that spans serviced apartments & hotels, coliving properties, as well as independent senior living apartments, our guests can count on us for that sense of comfort and familiarity, be it for a short stopover or a new space to call their home. A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties. This year, Ascott marks 40 years in hospitality service. Growing from strength to strength, powering up through new alliances and transforming challenges into triumphs, Ascott is trailblazing tomorrow and charting a new future of growth. Hear from Ascott’s past and present leaders as they share about their experiences in this tribute video, having witnessed Ascott’s growth to become truly Unlimited.

We have a small but very good Repatriation Team who organises repatriations to over 40 countries every year. Each country has unique requirements, hence your day is never the same! Due to our success, we are currently seeking another member for our Team. You must be compassionate and detail-oriented with good computer literacy skills to join our team. As a Repatriation Assistant, you will be responsible for supporting the repatriation manager in all areas of the repatriation services, such as travel to and from embassies, office assistant duties – answering the telephone, computer inputting, ordering doctor’s papers and any other administration work required, as well as assisting bereaved families in making repatriation arrangements. Your computer literacy will be essential in managing digital records and coordinating various aspects of the repatriation. Languages skills (such as French, Arabic or Lithuanian) would be an advantage. If you have a strong commitment to providing exceptional customer service during sensitive times, along with good computer skills, we invite you to apply. Responsibilities: - Meet with bereaved families to discuss repatriations arrangements and guide them through the process with empathy and professionalism. - Assist families in selecting appropriate funeral services, including caskets, and urns. - Utilise computer software and digital tools to maintain accurate records of repatriation arrangements, customer preferences and financial transactions. - Travel to and from embassies to submit or collect relevant documentation. - Collaborate with the other company’s departments to ensure that all aspects of the repatriation run smoothly. - Assist with general office duties, such as answering phone calls, scheduling appointments and responding to inquiries. - Maintain a professional and compassionate demeanour at all times, understanding the sensitivity and emotional nature of the job. - There is also opportunity for overtime. Qualifications: - Previous experience in repatriation, funeral arranging or a related field is preferred, but not necessary, as training will be given. - Compassionate and empathetic nature, with the ability to provide comfort and support to grieving families. - Excellent organisational skills with meticulous attention to detail. - Outstanding interpersonal and communication skills, both verbal and written. - Good computer literacy skills, including proficiency in word processing, spreadsheet management and database software. - Ability to work effectively in a fast-paced environment, managing multiple tasks simultaneously. - Be a good team player. - High degree of professionalism, integrity, and confidentiality. - Languages kills (such as French, Arabic or Lithuanian) would be an advantage.

Jump to main content Our roles Apprenticeships Bar and waiting apprentice Chef Apprentice Team Leader Apprentice Bar & waiting Bar Staff Waiting Staff Team Leader Brewing & Brands Brewing & Engineering Cellar Services Drivers & Logsitics Production & Warehouse Sales & Marketing Head Office Customer service Finance HR IT Legal & Risk Marketing & Digital Property Trading Transformation & Operational Excellence Kitchen Kitchen Manager Chef Kitchen Assistant Pub Management General Manager Assistant Manager Regional & Area Management Franchisee Opportunities Working here Our Benefits Our Culture Our Commitments Our Values & Behaviours Inclusion & Diversity Our employee led inclusion groups pint of Perspective podcast Our brands Chef & Brewer Crafted Pubs Farmhouse Inns Flaming Grill Greene King Pubs Hungry Horse Metropolitan Pubs Pub & Carvery Pub & Dining Pub & Grill Venture Hotels Stories Apprenticeships Bar & Waiting Brewery Kitchen Head Office Management Inclusion & Diversity View all Stories Chef Full time Golden Lion (St James's) , St James's , SW1Y 6QY Upto £12.50 per hour Apply Now Save Job Job description As a Chef, your passion for all things food, and the desire to make the perfect dish every time, is what sets you apart. With a keen eye for maintaining the highest standards and thriving during a fast-paced service, you’ll soon become an invaluable member of the kitchen team. Join us at Greene King pubs, where we have always been the beacon for communities, wherever people want to come together. We boast a number of historic pubs that have seen hundreds of years of famous patrons passing through the doors, from Dickens drawing inspiration in the thick of Victorian London, to Frances Crick announcing the world-changing discovery of DNA. Our pubs are steeped in rich history but blend tradition with forward-thinking innovation, serving up pub classics made with care and delivering good, old-fashioned service. Additional Information We’re all about rewarding our team’s hard work, that’s why… You’ll receive a competitive salary, pension contribution as well as: The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.  Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount. Free employee assistance program – mental health, well-being, financial, and legal support because you matter! Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels. – so you can enjoy a weekend away without breaking the bank. Wage Stream – access your wage before payday for when life happens. Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more… As a Chef, you will… Prepare, cook, and present food that meets specs and customer expectations Maintain hygiene levels and safety regulations in the kitchen to help guarantee the safety of your entire team and visitors Communicate clearly with your team in order to provide high-quality meals to customers on time Keep up to date with new products, menus, and promotions What you’ll bring to the kitchen: Ability to work under pressure in a busy kitchen and pull together as a team when needed A passion for delivering tasty and well-presented meals to customers each and every time Willingness to get stuck in, learn new skills and help out in different areas kitchen when needed Your experience and skills include: Ability to work well under pressure in a fast paced environment Ability to work cohesively and collectively as part of a team to follow food saftey, HACCP and Health and saftey practices a must