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Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You’ll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you’ll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you’ll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we’ll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we’re not just offering you a role—we’re offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities • Collaboration across multiple digital channels to personalise each interaction with a customer., • Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support., • Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently., • Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time., • Support teams within the business operations function as needed, including risk management, compliance and collections., • Comply with all regulatory requirements and internal policies related to customer care., • To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations • To meet the needs of stakeholders/ customers through specialist advice and support, • Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles., • Likely to have responsibility for specific processes within a team, • They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources., • If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others., • OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team., • Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams., • Check work of colleagues within team to meet internal and stakeholder requirements., • Provide specialist advice and support pertaining to own work area., • Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct., • Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams., • Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise., • Make judgements based on practise and previous experience., • Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures., • Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements., • Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Description Cyber Security Information Assurance Lead We require an information assurance / cyber security lead for support to our customer projects within Civil and Devolved Government and Energy (DG&E) division in the UK. You need to be in the UK with SC Clearance or above and you may need to apply for additional personnel security clearances. We are looking for individuals who join a high-performing team and work confidently to make excellent security happen quietly for our customers with high assurance and no fuss. Simple, effective security that our customers value. The role will support work that produces robust and efficiently managed assurance solutions for our customers’ sensitive programmes. The roles require a high degree of third-party and customer liaison, and will establish, then support in ongoing growth. This will bring diversity in what is required day-to-day and with flexible operating parameters to maintain service in an agile environment, will require good scheduling and scheduling prioritisation skills. The successful candidate will be expected to develop further information assurance opportunities as our customer base and each of the projects we deliver continue to expand, including the use of common tooling that will facilitate the tracking and reporting of assurance actions. The ideal candidate will support the wider Leidos security capability, beyond Information Assurance, joining a talented and multi-faceted cyber team with a reach across our UK business delivering on our customer commitments and seeking out great opportunities to deliver great security by design. Responsibilities Function as the cyber lead for project outcomes and as a cyber SME. Conduct Threat modelling appropriate to the programme. Conduct Risk Assessments and develop risk treatment plans. Produce Security Assurance documentation. Implement and Manage ISMS In collaboration with the programme teams and customers development of and information assurance plan. Candidate Essentials British - non-dual national – many of our projects have nationality restrictions. SC cleared – Candidates should be willing to undergo additional personnel security clearances as required. Essential Process Skills/Experience • Experience of the IT systems engineering lifecycle, • Understanding of the controlling processes for the systems engineering lifecycle (e.g. requirements management, configuration management, testing and assurance) and where cyber assurance fits into these, • Solid understanding of Confidentiality, Integrity, and Availability (CIA) and practical experience in applying that understanding in management of risk and response to events and changes, • Experience of processes involved in gaining and maintaining accreditation for secure/sensitive systems using structured Risk analysis and treatment approaches., • Understanding of process involved in gaining and maintaining certification for information security management systems, e.g. ISO27001., • Exposure to tracing and evaluating responses to security requirements for a system., • Experience working in customer delivery environments., • Experience working in CNI or Public Sector project environments. WHAT DO WE DO FOR YOU? At ___ we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance. We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes: • Contributory Pension Scheme, • Private Medical Insurance, • 33 days Annual Leave (including public and privilege holidays), • Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme) Commitment to Diversity: We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs. Who We Are: Leidos UK & EUROPE – we work to make the world safer, healthier, and more efficient through technology, engineering and science. Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation. What Makes Us Different: Purpose: you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world. You can inspire change. Collaboration: having flexibility to do your job is one of our core benefits, enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours. People: Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growth whilst developing. We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future. At Leidos, we don’t want someone who "fits the mold"—we want someone who melts it down and builds something better. This is a role for the restless, the over-caffeinated, the ones who ask, “what’s next?” before the dust settles on “what’s now.” If you’re already scheming step 20 while everyone else is still debating step 2… good. You’ll fit right in. For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. £47,500.00-£60,900.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. #Remote

Are you ready to embark on an exciting journey with Virgin Money? As a Customer Experience Advisor (Digital Experience Service Advisor), you'll play a pivotal role in creating rewarding relationships with our customers over the phone.

Join us as an Investment Operations Specialist at Barclays. You will manage operations within a business area and maintain processes, risk management initiatives and compliance with relevant regulators. To be successful as an Investment Operations Specialist, you should have: • Knowledge of Investment Products and Journeys., • Proven record of senior stakeholder management., • Strong Communication and presentation skills. Some other highly valued skills may include: • Knowledge of Private Banking Industry., • Finance background or qualifications., • Risk background or qualifications. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This role is based in Glasgow. Purpose of the role To manage operations within a business area and maintain processes, risk management initiatives and compliance with relevant regulators. Accountabilities • Identification of trends and opportunities to improve areas and develop new process and procedures through the monitoring and analysis of operation data and performance metrices., • Management of operations for a business area and promote efficient processes, risk management and compliance initiatives to support the bank's operations., • Collaboration with internal stakeholders (including business leaders, project manager and SMEs) and external stakeholders (including vendors and service providers) to support business operations and promote alignment with the bank's objectives and SLAs., • Management of operational professionals and provide guidance, coaching and support to improve colleagues' delivery quality., • Management and development of KPIs to measure the effectiveness of operation functions, utilising data and technology to support the identification of areas that require improvement., • Compliance with all regulatory requirements and internal policies related to customer experience., • Creation of a safe environment for colleagues to speak up, actively and regularly encourage and solicit feedback to ensure people agenda remains focused on the right areas., • To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions., • Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes, • If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others., • OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes., • Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues., • Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda., • Take ownership for managing risk and strengthening controls in relation to the work done., • Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function., • Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy., • Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively., • Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.

Join us as a MDFM TPSP Analyst at Barclays. to optimise and address Barclays 3rd party spend requirements, including the definition, development and implementation of approaches for relevant spend categories and requirements with close collaboration with the business and execution of strategic sourcing and buying channel development/optimisation. To be successful as a MDFM TPSP Analyst you should have experience with: • Commercial experience and skills., • Third Party Supplier knowledge., • Risk understanding., • Market Data Experience. This role will be based out of Glasgow. Purpose of the role To manage and monitor supplier risk and performance to meet the requirements of the Barclays Third party Service provider Policy and Standards, through control execution, commercial management, relationship and risk management. Accountabilities • Management and execution of the supplier control processes, including oversight of suppliers and their performance, monitoring of KPIs to guarantee expectations are met., • Collaboration with various stakeholder groups to produce deliverables that meet procurement needs, policies and standards, mitigate supplier risks and issues and ensure supplier relationship align to the bank's needs and business strategy., • Identification of suppliers that will provide the right goods and service through market research, capabilities analysis and contract negotiation., • Identification of industry trends and developments related to supplier management tools and techniques by attending conferences and participating in training., • Monitoring of suppliers' control operation to meet Barclays Third party Service provider Management Standards and contractual obligations including quality standards, risk mitigation and commercial activity., • Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams., • Check work of colleagues within team to meet internal and stakeholder requirements., • Provide specialist advice and support pertaining to own work area., • Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your workand areas of responsibility in line with relevant rules, regulation and codes of conduct., • Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams., • Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise., • Make judgements based on practise and previous experience., • Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures., • Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.

We are seeking a passionate VP Enterprise Architect to join our vibrant and expanding team of enterprise and solution architects. In this pivotal role accountable to technology leadership, you'll work alongside product architects, technology leads, and subject matter experts to shape the future of technology architecture in a forward-thinking, collaborative environment. We're committed to upholding the highest standards of architectural excellence across a broad spectrum of internal solutions with an initial focus on enterprise data platforms, championing robust governance and innovative processes. This is a unique opportunity to apply and elevate your expertise, define and own key processes, and thrive within a diverse, large-scale organisation that empowers you to make a real impact. To be successful as an Enterprise Architect within this team, you should have: • Proven experience of defining and executing opinionated Enterprise Architecture within a medium- or large-sized organization. Ideally within the governance / regulatory space., • Broad experience across enterprise technologies including vendor, AWS and Azure Cloud and enterprise data products., • Good communication skills and the ability to work with stakeholders across departments and time-zones to realize shared business outcomes., • Prior experience within financial services, • Relevant certifications This role would be based out of our Glasgow Campus. Purpose of the role To develop, and evolve the banks technology architecture through relevant solutions, strategies and execution plans aligned to and prioritized by business and technology objectives, including the development, evolution and adoption of foundational platforms and products. Accountabilities • Development, evolution and implementation of the banks technology architecture and strategies aligned to the business and technology objectives, unlocking execution and run., • Collaboration with stakeholders, including Enterprise Architecture teams and other developers to provide subject matter expertise and share knowledge to foster continuous improvement, and clients to understand and deliver on their technical needs., • Motivation and leadership of a diverse collection of technologists, business and operations teams and enterprise leaders, with goal to align business & technology strategy & standards, identifying opportunities and connecting people., • Assessment of new technologies to address current and future business needs, through a combination of curiosity and problem-solving skills., • Determination of the optimal solutions while balancing continuous requirements imposed by compliance, governance, security and funding, through deep understanding of the business and customer outcomes and maintaining a strong and steady grasp on the underlying technologies., • Monitoring and analysis of the performance, resiliency and stability of applications to identify and resolve issues and communicate and document key findings to stakeholders., • Compliance with applicable regulatory standards and identification of industry developments that may impact the banks operations and controls to enhance the banks application portfolio., • To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures.., • If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements.., • If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others.., • OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions.., • Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment., • Manage and mitigate risks through assessment, in support of the control and governance agenda., • Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does., • Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business., • Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies., • Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions., • Adopt and include the outcomes of extensive research in problem solving processes.

Senior HV Cable Design Engineer Our Energy and Power team works across the Transmission and Distribution sectors throughout the UK. We are currently seeking an HV Cable Design Engineer. This role involves driving design excellence, sharing knowledge and experience with other team members, and support cross-functional collaboration to meet both customer and industry requirements. The position involves designing high voltage (HV) and extra high voltage (EHV) power cable systems. Initially, you will provide detailed design information to support cost estimates for proposed systems. Upon receipt of an order, you will carry out contract engineering. You will lead the design delivery for Cable System Projects up to 400kV, from the tendering stage through to project handover. • Deliver Concept design, FEED, feasibility and Detailed design projects and bids for clients, • Develop cost-effective engineered solutions, considering materials, manufacturability, and compliance with both customer and internal standards., • Carry out loading calculations to verify the adequacy of proposed designs., • Calculate appropriate cable sizes., • Perform rating calculations., • Prepare material schedules and bills of quantities. * Degree level qualifications in Electrical Engineering, • Experience with specifications from clients like National Grid, SSE, and UKPN, • Experience and knowledge of EHV (11kV to 400kV) power systems and equipment and ideally EHV power cables and substation equipment, • Understanding of cable installation techniques, • Proficiency in IEC standards and familiarity with design software Why Jacobs? People are Jacobs' greatest asset, and we offer a competitive package to retain and attract the best talent. In addition to the benefits you'd expect, UK employees also receive free single medical cover and digital GP service, family-friendly benefits such as enhanced parental leave pay and free membership of employee assistance and parental programmes, plus reimbursement towards relevant professional development and memberships. We also give back to our communities through our Collectively program which incorporates matched-funding, paid volunteering time and charitable donations. Work-life balance and flexibility is a key focus area for Jacobs. We're happy to discuss hybrid, part-time and flexible working hours, patterns and locations to suit you and our business. #energypowerjobs #ourjacobs #career #newcastle #opportunity #london #leeds #manchester #birmingham #glasgow #bristol #belfast #cabledesign #energyeurope #energytransition #exeter #LI-JF1 Bristol|Bristol City|United Kingdom Leeds|West Yorkshire|United Kingdom Glasgow|Lanarkshire|United Kingdom Birmingham|West Midlands|United Kingdom Belfast|Antrim|United Kingdom Exeter|Devon|United Kingdom Manchester|Greater Manchester|United Kingdom London|Greater London|United Kingdom Electrical Energy

Technical Director Overhead Lines (OHL) Our Energy and Power team works across the Transmission and Distribution sectors throughout the UK. We are currently seeking a Technical Director for our Overhead Lines team . This role involves driving design excellence, sharing knowledge and experience with other team members, and support cross-functional collaboration to meet both customer and industry requirements. As an Overhead Transmission Technical Director, you will play a key role in delivering complex transmission projects across the UK, covering voltages from 11kV to 400kV. This multifaceted position combines technical leadership, project supervision, and stakeholder engagement to ensure successful project outcomes. Main responsibilities include (but are not limited to): • Develop detailed engineering drawings, specifications, and design documentation using software tools such as PLS-CADD, AutoCAD and Microstation, • Overseeing technical activities, line routing, sag-tension calculations, structure analysis, conductor selection, clearance reports, and design documentation, • Preparing and reviewing proposals and reports detailing project scope, timelines, budgets, and resource allocations, • Regularly engaging in client-facing design reviews and technical workshops., • Leading and mentoring a team of specialist design engineers working on overhead transmission line solutions, • Identifying and manage project risks to ensure successful delivery, • Promoting a strong safety culture Building and maintaining strong relationships with internal teams, stakeholders, and clients to drive project success This role offers the opportunity to be at the forefront of UK power infrastructure transformation, contributing technically and operationally to high-impact national projects. * Proven expertise in managing end-to-end overhead line projects-from route selection through to detailed design (particularly with National Grid) • Lead engineer overseeing all technical aspects of overhead line design, including towers, poles, and foundations, from proposal to execution phases, • Proficient in industry-standard software such as PLS-CADD, PLS-Tower, PLS-Pole, and AutoDesk tools, • Strong background in key design activities including sag-tension calculations, load analysis, definition of insulator based on loads, structure weight optimization, and foundation design, • Experienced in conducting a wide range of field activities such as walkover surveys, foundation testing, route optimization, and site inspections, • Competent in cost and quantity estimation, vendor coordination, supply chain management, and proposal hour estimation Why Jacobs? People are Jacobs' greatest asset, and we offer a competitive package to retain and attract the best talent. In addition to the benefits you'd expect, UK employees also receive free single medical cover and digital GP service, family-friendly benefits such as enhanced parental leave pay and free membership of employee assistance and parental programmes, plus reimbursement towards relevant professional development and memberships. We also give back to our communities through our Collectively program which incorporates matched-funding, paid volunteering time and charitable donations. Work-life balance and flexibility is a key focus area for Jacobs. We're happy to discuss hybrid, part-time and flexible working hours, patterns and locations to suit you and our business. #energypowerjobs #ourjacobs #overheadlines #career #opportunity #hybrid #london #manchester #birmingham #glasgow #bristol #energyeurope #energytransition #LI-Hybrid #exeter #LI-JF1 Birmingham|West Midlands|United Kingdom Manchester|Greater Manchester|United Kingdom Leeds|West Yorkshire|United Kingdom Glasgow|Lanarkshire|United Kingdom Belfast|Antrim|United Kingdom Exeter|Devon|United Kingdom Newcastle Upon Tyne|Tyne and Wear|United Kingdom Wokingham|Berkshire|United Kingdom Bristol|Bristol City|United Kingdom Electrical Energy

Join us as an Investment Operations Leader at Barclays. You will manage operations within a business area and maintain processes, risk management initiatives and compliance with relevant regulators. To be successful as an Investment Operations Leader, you should have: • Proven record of people management and development., • Knowledge of Investment Products and Journeys., • Knowledge of Trade settlement and/or Asset Maintenance. Some other highly valued skills may include: • Knowledge of Private Banking Industry., • Proven record of senior stakeholder management., • Proven record of managing operational teams across geographical locations. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This role is based in Glasgow. Purpose of the role To manage operations within a business area and maintain processes, risk management initiatives and compliance with relevant regulators. Accountabilities • Identification of trends and opportunities to improve areas and develop new process and procedures through the monitoring and analysis of operation data and performance metrices., • Management of operations for a business area and promote efficient processes, risk management and compliance initiatives to support the bank's operations., • Collaboration with internal stakeholders (including business leaders, project manager and SMEs) and external stakeholders (including vendors and service providers) to support business operations and promote alignment with the bank's objectives and SLAs., • Management of operational professionals and provide guidance, coaching and support to improve colleagues' delivery quality., • Management and development of KPIs to measure the effectiveness of operation functions, utilising data and technology to support the identification of areas that require improvement., • Compliance with all regulatory requirements and internal policies related to customer experience., • Creation of a safe environment for colleagues to speak up, actively and regularly encourage and solicit feedback to ensure people agenda remains focused on the right areas., • To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions., • Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes, • If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others., • OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes., • Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues., • Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda., • Take ownership for managing risk and strengthening controls in relation to the work done., • Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function., • Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy., • Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively., • Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.

Join us as an Innovation Operations and Delivery Lead within CTO. This role will ensure best-in-class delivery management practices, aligned to our Innovation operating model to drive consistency, efficiency, quality and performance across Innovation projects and initiatives. To be successful in this role, you should have experience with: • Innovation Delivery Management: Experience leading end-to-end delivery of an innovation lifecycle of applied innovation, ensuring alignment with business objectives and existing frameworks., • Relationship Management: Proven track record to engaging and aligning stakeholders to deliver innovation including opportunity and challenge, objectives, governance structures, and strategic priorities, with experience leading cross-functional teams, fostering a culture of collaboration, innovation, and accountability., • Adaptability & Continuous Learning: Ability to navigate a fast-changing landscape, including shifts in market conditions, fintech disruptions, and emerging technologies. Comfortable adjusting strategies as needed., • Process Improvement: Experience developing and refining repeatable and sustainable processes to enhance efficiency and scalability for innovation, whilst driving Agile adoption to support continuous improvement This role is based in Glasgow. Purpose of the role To collaborate, nurture and drive group innovation with internal and external stakeholders to ensure the bank stays at the forefront of innovation and adapts to the rapidly changing landscape in financial services and increasing customer expectations. Accountabilities • Collaboration with a range of stakeholders to develop a portfolio of open innovation and strategic initiatives through experimentation, co-creation, access to innovative technology capabilities, products and services and a global innovation ecosystem., • Development and delivery of frameworks, ideation, training and tools to build a culture of innovation and knowledge sharing to enable new and creative ideas/solutions that deliver on the bank's strategy., • Provision of a global platform and curated ecosystem of partners to inform strategy, drive connectivity and new insights., • Development of the strategic capabilities and programmes for the bank to deliver on its strategy, supporting the exploration, evaluation and execution of innovation and investment opportunities., • Management and coordination between external stakeholders/partners and the bank, to successfully deliver joint projects and initiatives., • Deliver thought leadership and insights to inform strategic decision making and organisational readiness, in conjunction with regular research, identifying emerging technologies and trends. ., • To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures.., • If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements.., • If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others.., • OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions.., • Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment., • Manage and mitigate risks through assessment, in support of the control and governance agenda., • Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does., • Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business., • Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies., • Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions., • Adopt and include the outcomes of extensive research in problem solving processes.

Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities • Collaboration across multiple digital channels to personalise each interaction with a customer., • Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support., • Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently., • Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time., • Support teams within the business operations function as needed, including risk management, compliance and collections., • Comply with all regulatory requirements and internal policies related to customer care., • To meet the needs of stakeholders/ customers through specialist advice and support, • Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles., • Likely to have responsibility for specific processes within a team, • They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources., • If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others., • OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team., • Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams., • Check work of colleagues within team to meet internal and stakeholder requirements., • Provide specialist advice and support pertaining to own work area., • Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your workand areas of responsibility in line with relevant rules, regulation and codes of conduct., • Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams., • Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise., • Make judgements based on practise and previous experience., • Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures., • Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.

We are seeking a talented and experienced Senior UX/UI Designer to join our growing team of problem solvers who thrive on crafting intuitive digital products that meet user needs, business requirements, and technical constraints. You will create alignment by working collaboratively with cross-functional product teams to launch or enhance products and features. Essential skills required to carry out the role of a Senior UX/UI Designer include but are not limited to: • Proven prior experience as a UX/UI or Product Designer, with a portfolio demonstrating relevant design work., • User Research: Conducting research to understand user needs, behaviours, and pain points to inform design decisions., • Prototyping & Interaction Design: Creating wireframes and interactive prototypes to visualise and test design concepts that enable users to achieve their objectives with minimal friction., • Visual Design: Applying principles of colour theory, typography, responsive design, and layout, while adhering to accessibility standards and guidelines, to create interfaces that are both aesthetically pleasing and highly functional., • User & Usability Testing: Conducting tests to evaluate the effectiveness and efficiency ofthe design, and making iterative adjustments based on feedback. Some other desirable skills include: • Education: Degree in UX/UI Design, Interaction Design, Digital Media, or a related field., • Experience: Prior work as a UX/UI Designer in heavily regulated environments, preferably financial services, and experience in Agile environments., • Technical Skills: Knowledge of HTML/CSS and front-end development concepts., • Ethical Design: Experience in conducting and applying ethical design practices, with an understanding of privacy and security implications in digital product delivery. You may be assessed on key critical skills relevant for success in role, such as risk and controls, business acumen, strategic thinking, as well as job-specific technical skills. This role is hybrid and based in Glasgow. Purpose of the role To create user-centred and visually appealing designs for digital banking products by conducting user research, design of user interfaces and experiences, collaboration with stakeholders, and continuous improvement. Accountabilities • Execution of user research and usability tests to understand customer needs, pain points, and integrate feedback and preferences to banking products and services, through collaboration with various stakeholders, including product managers and developers., • Creation of intuitive and user-friendly interfaces for digital banking platforms and applications for a seamless and engaging user experience., • Design and maintenance of visually appealing and consistent user interfaces that align with the bank's brand identity and design guidelines across digital products., • Creation of wireframes and interactive prototypes for visualisation and testing of product concepts and features before development., • Accessibility considerations to ensure that designs comply with accessibility standards and guidelines to provide an inclusive experience for all users., • To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions., • Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes, • If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others., • OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes., • Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues., • Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda., • Take ownership for managing risk and strengthening controls in relation to the work done., • Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function., • Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy., • Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively., • Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.

Join us as a Transaction Monitoring (TM) Head of BUK, where you will shape the future of Banking at Barclays. In this role you will lead the Quality Control function within Transaction Monitoring across BUK and BBPLC. You will be responsible for strategic oversight, operational execution, stakeholder engagement and governance. This role sits side by side with Training and Subject Matter Expert (SME) functions to support and work with TM operations to improve quality and investigation standards. To be successful as a Transaction Monitoring (TM) Head of BUK, you should have: • Demonstrable line management experience in Anti Money Laundering (AML) and/or Financial Crime Operations Environment., • Investigation knowledge and experience in managing AML trends, typologies, feedback/coaching and developing others., • MI and Governance and Senior Stakeholder management. Some other highly valued skills may include: • Previous Quality Control (QC)/Assurance experience., • Knowledge of investigations., • Experience in managing, designing framework, process procedures and training material. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role is based in Glasgow. Purpose of the role To manage operations within a business area and maintain processes, risk management initiatives and compliance with relevant regulators. Accountabilities • Identification of trends and opportunities to improve areas and develop new process and procedures through the monitoring and analysis of operation data and performance metrices., • Management of operations for a business area and promote efficient processes, risk management and compliance initiatives to support the bank's operations., • Collaboration with internal stakeholders (including business leaders, project manager and SMEs) and external stakeholders (including vendors and service providers) to support business operations and promote alignment with the bank's objectives and SLAs., • Management of operational professionals and provide guidance, coaching and support to improve colleagues' delivery quality., • Management and development of KPIs to measure the effectiveness of operation functions, utilising data and technology to support the identification of areas that require improvement., • Compliance with all regulatory requirements and internal policies related to customer experience., • Creation of a safe environment for colleagues to speak up, actively and regularly encourage and solicit feedback to ensure people agenda remains focused on the right areas., • To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures.., • If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements.., • If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others.., • OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions.., • Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment., • Manage and mitigate risks through assessment, in support of the control and governance agenda., • Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does., • Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business., • Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies., • Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions., • Adopt and include the outcomes of extensive research in problem solving processes.

Join us as a Software Engineerat Barclays where you'll take part in the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionise our digital offerings, ensuring unapparelled customer experiences. To be successful in this role you should have experience with: • Java / Spring This role is based out of Glasgow. Purpose of the role To design, develop and improve software, utilising various engineering methodologies, that provides business, platform, and technology capabilities for our customers and colleagues. Accountabilities • Development and delivery of high-quality software solutions by using industry aligned programming languages, frameworks, and tools. Ensuring that code is scalable, maintainable, and optimized for performance., • Cross-functional collaboration with product managers, designers, and other engineers to define software requirements, devise solution strategies, and ensure seamless integration and alignment with business objectives., • Collaboration with peers, participate in code reviews, and promote a culture of code quality and knowledge sharing., • Stay informed of industry technology trends and innovations and actively contribute to the organization's technology communities to foster a culture of technical excellence and growth., • Adherence to secure coding practices to mitigate vulnerabilities, protect sensitive data, and ensure secure software solutions., • To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions., • Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes, • If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others., • OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes., • Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues., • Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda., • Take ownership for managing risk and strengthening controls in relation to the work done., • Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function., • Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy., • Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively., • Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.

We are seeking a talented and experienced Lead UX/UI Designer, to join our growing team of problem solvers at Barclays who thrive on crafting intuitive digital products that meet user needs, business requirements, and technical constraints. You will create alignment by working collaboratively with cross-functional product teams to launch or enhance products and features. Essential skills required to carry out the role of a Lead UX/UI Designer include but are not limited to: • Proven prior experience as a UX/UI or Product Designer, with a portfolio demonstrating relevant design work., • User Research: Conducting research to understand user needs, behaviours, and pain points to inform design decisions., • Prototyping & Interaction Design: Creating wireframes and interactive prototypes to visualise and test design concepts that enable users to achieve their objectives with minimal friction., • Visual Design: Applying principles of colour theory, typography, responsive design, and layout, while adhering to accessibility standards and guidelines, to create interfaces that are both aesthetically pleasing and highly functional., • User & Usability Testing: Conducting tests to evaluate the effectiveness and efficiency of the design, and making iterative adjustments based on feedback. Some other desirable skills include: • Education: Degree in UX/UI Design, Interaction Design, Digital Media, or a related field., • Experience: Prior work as a UX/UI Designer in heavily regulated environments, preferably financial services, and experience in Agile environments., • Technical Skills: Knowledge of HTML/CSS and front-end development concepts., • Ethical Design: Experience in conducting and applying ethical design practices, with an understanding of privacy and security implications in digital product delivery. You may be assessed on key critical skills relevant for success in role, such as risk and controls, business acumen, strategic thinking, as well as job-specific technical skills. This role is hybrid and based in Glasgow. Purpose of the role To create user-centred and visually appealing designs for digital banking products by conducting user research, design of user interfaces and experiences, collaboration with stakeholders, and continuous improvement. Accountabilities • Execution of user research and usability tests to understand customer needs, pain points, and integrate feedback and preferences to banking products and services, through collaboration with various stakeholders, including product managers and developers., • Creation of intuitive and user-friendly interfaces for digital banking platforms and applications for a seamless and engaging user experience., • Design and maintenance of visually appealing and consistent user interfaces that align with the bank's brand identity and design guidelines across digital products., • Creation of wireframes and interactive prototypes for visualisation and testing of product concepts and features before development., • Accessibility considerations to ensure that designs comply with accessibility standards and guidelines to provide an inclusive experience for all users., • To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures.., • If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements.., • If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others.., • OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions.., • Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment., • Manage and mitigate risks through assessment, in support of the control and governance agenda., • Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does., • Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business., • Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies., • Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions., • Adopt and include the outcomes of extensive research in problem solving processes.

Description CYBER SECURITY ENGINEER At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business. We require a senior Cyber Security Engineer for support to our customer projects within Civil & Devolved Government and Energy (DG&E) divisions in the UK. You need to be in the UK with ability to hold SC Clearance or above and you may need to apply for additional personnel security clearances. We are looking for individuals who join a high-performing team and work confidently to make excellent security happen quietly for our customers with high assurance and no fuss. Simple, effective security that our customers value. The role will support work that delivers robust and efficiently managed technical solutions for our customers’ sensitive programmes. The roles require a degree of third-party and customer liaison, and will establish, then support ongoing growth. This will bring diversity in what is needed day-to-day and with flexible operating parameters to support service in an agile environment, will require good scheduling and scheduling prioritisation skills. The successful candidate will be expected to manage day to day activities on several programme environments most of which are in the cloud (AWS & Azure) and react to break fix and scheduled cyber engineering activities. The ideal candidate will support the wider Leidos security capability, beyond cyber-Engineering, joining a talented and multi-faceted cyber team with a reach across our UK business delivering on our customer commitments and seeking out great opportunities to deliver great security by design. Responsibilities Plan, implement, manage, and monitor cybersecurity measures for the protection of the programmes data, systems and networks. Troubleshoot security and network problems. Respond to all system and/or network security breaches. Ensure that the data and infrastructure are protected by enabling the appropriate security controls. Participate in the change management process. Test and identify network and system vulnerabilities. Daily administrative tasks including reporting and communication with relevant Stakeholders. Candidate Essentials British - non-dual national – Most of our projects have nationality restrictions. SC cleared (Eligible to undergo SC Vetting) – many of our projects have nationality restrictions. Education/Experience • 2- 4 years’ experience in 3rd line technical support role., • 1 – 2 years in a security related technical support role., • Excellent verbal and written communication skills and works well in a team environment., • Experience of the IT systems engineering lifecycle., • Understanding of the controlling processes for the systems engineering lifecycle (e.g. requirements management, configuration management, testing and assurance) and where cyber engineering fits into these, • Understanding of different lifecycles/methodologies (waterfall, incremental, agile, DevOps), • Solid understanding of Confidentiality, Integrity and Availability (CIA) and practical experience in applying that understanding in cyber engineering delivery, • Experience working on secure solutions in secure environments., • Understanding of service operations and security operational management planning, • Awareness of Security Frameworks such as ISO 27001, ISO 27002, NIST, and NCSC Cloud Security Principles., • Experience working in both customer delivery environments., • Experience in SecDevOps, deploying via infra as code or security as code., • Experience working in CNI, or Public Sector project environments., • Understanding of principles of network and boundary protection technologies (firewalls, mail gateways, load balancers, anti-virus, IPS, IDS), • Evidence of experience delivering Cloud Security Controls on both Azure and AWS., • Practical experience of Protective Monitoring systems (SIEM/SOC) and the principles of their deployment., • Understanding of authentication and authorisation technologies (SAML, LDAP, PKI, etc.), • Understanding of encryption and protocols and structures in support of deployment., • Understanding of purpose and effectiveness of penetration tests or IT Health Checks, experience of supporting these would be helpful., • Demonstrate experience in defining and implementing security requirements for a system:, • Microsoft OS, • Linux OS, • Virtualisation technologies, • Networking, • Capable of developing and communicating a vision to meet the System Requirements, • Ability to communicate complex technical ideas across a wide range of different audiences., • A good level of commercial awareness and project disciplines. Clearance Requirements: Able to obtain or current UK SC Clearance is required for this position. WHAT DO WE DO FOR YOU? At ___ we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance. We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes: • Contributory Pension Scheme, • Private Medical Insurance, • 33 days Annual Leave (including public and privilege holidays), • Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme) Commitment to Diversity: We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs. Who We Are: Leidos UK & EUROPE – we work to make the world safer, healthier, and more efficient through technology, engineering and science. Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation. What Makes Us Different: Purpose: you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world. You can inspire change. Collaboration: having flexibility to do your job is one of our core benefits, enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours. People: Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growth whilst developing. We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future. At Leidos, we don’t want someone who "fits the mold"—we want someone who melts it down and builds something better. This is a role for the restless, the over-caffeinated, the ones who ask, “what’s next?” before the dust settles on “what’s now.” If you’re already scheming step 20 while everyone else is still debating step 2… good. You’ll fit right in. For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. £60,100.00-£77,000.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. #Remote

Description CYBER SECURITY ENGINEER At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business. We require a senior Cyber Security Engineer for support to our customer projects within Civil & Devolved Government and Energy (DG&E) divisions in the UK. You need to be in the UK with ability to hold SC Clearance or above and you may need to apply for additional personnel security clearances. We are looking for individuals who join a high-performing team and work confidently to make excellent security happen quietly for our customers with high assurance and no fuss. Simple, effective security that our customers value. The role will support work that delivers robust and efficiently managed technical solutions for our customers’ sensitive programmes. The roles require a degree of third-party and customer liaison, and will establish, then support ongoing growth. This will bring diversity in what is needed day-to-day and with flexible operating parameters to support service in an agile environment, will require good scheduling and scheduling prioritisation skills. The successful candidate will be expected to manage day to day activities on several programme environments most of which are in the cloud (AWS & Azure) and react to break fix and scheduled cyber engineering activities. The ideal candidate will support the wider Leidos security capability, beyond cyber-Engineering, joining a talented and multi-faceted cyber team with a reach across our UK business delivering on our customer commitments and seeking out great opportunities to deliver great security by design. Responsibilities Plan, implement, manage, and monitor cybersecurity measures for the protection of the programmes data, systems and networks. Troubleshoot security and network problems. Respond to all system and/or network security breaches. Ensure that the data and infrastructure are protected by enabling the appropriate security controls. Participate in the change management process. Test and identify network and system vulnerabilities. Daily administrative tasks including reporting and communication with relevant Stakeholders. Candidate Essentials British - non-dual national – Most of our projects have nationality restrictions. SC cleared (Eligible to undergo SC Vetting) – many of our projects have nationality restrictions. Education/Experience • 2- 4 years’ experience in 3rd line technical support role., • 1 – 2 years in a security related technical support role., • Excellent verbal and written communication skills and works well in a team environment., • Experience of the IT systems engineering lifecycle., • Understanding of the controlling processes for the systems engineering lifecycle (e.g. requirements management, configuration management, testing and assurance) and where cyber engineering fits into these, • Understanding of different lifecycles/methodologies (waterfall, incremental, agile, DevOps), • Solid understanding of Confidentiality, Integrity and Availability (CIA) and practical experience in applying that understanding in cyber engineering delivery, • Experience working on secure solutions in secure environments., • Understanding of service operations and security operational management planning, • Awareness of Security Frameworks such as ISO 27001, ISO 27002, NIST, and NCSC Cloud Security Principles., • Experience working in both customer delivery environments., • Experience in SecDevOps, deploying via infra as code or security as code., • Experience working in CNI, or Public Sector project environments., • Understanding of principles of network and boundary protection technologies (firewalls, mail gateways, load balancers, anti-virus, IPS, IDS), • Evidence of experience delivering Cloud Security Controls on both Azure and AWS., • Practical experience of Protective Monitoring systems (SIEM/SOC) and the principles of their deployment., • Understanding of authentication and authorisation technologies (SAML, LDAP, PKI, etc.), • Understanding of encryption and protocols and structures in support of deployment., • Understanding of purpose and effectiveness of penetration tests or IT Health Checks, experience of supporting these would be helpful., • Demonstrate experience in defining and implementing security requirements for a system:, • Microsoft OS, • Linux OS, • Virtualisation technologies, • Networking, • Capable of developing and communicating a vision to meet the System Requirements, • Ability to communicate complex technical ideas across a wide range of different audiences., • A good level of commercial awareness and project disciplines. Clearance Requirements: Able to obtain or current UK SC Clearance is required for this position. WHAT DO WE DO FOR YOU? At ___ we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance. We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes: • Contributory Pension Scheme, • Private Medical Insurance, • 33 days Annual Leave (including public and privilege holidays), • Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme) Commitment to Diversity: We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs. Who We Are: Leidos UK & EUROPE – we work to make the world safer, healthier, and more efficient through technology, engineering and science. Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation. What Makes Us Different: Purpose: you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world. You can inspire change. Collaboration: having flexibility to do your job is one of our core benefits, enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours. People: Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growth whilst developing. We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future. At Leidos, we don’t want someone who "fits the mold"—we want someone who melts it down and builds something better. This is a role for the restless, the over-caffeinated, the ones who ask, “what’s next?” before the dust settles on “what’s now.” If you’re already scheming step 20 while everyone else is still debating step 2… good. You’ll fit right in. For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. £60,100.00-£77,000.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. #Remote

Are you ready to embark on an exciting journey with Virgin Money? As a Customer Experience Service Adviser (we call it internally Digital Experience Service Adviser), you'll play a pivotal role in creating rewarding relationships with our customers over the phone. Strong experience of working within

The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways - from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community. The Role We are currently seeking a highly skilled and experienced Principal Power Systems Engineer to support our European Professional Services organization. AspenTech's Digital Grid Management's Network Model Manager (NMM) is a high growth area in our business that unlocks an electric distribution utility's ability to monitor, manage, control, and optimize the grid. As a Principal Power Systems Engineer working on NMM projects, you will use both subject matter knowledge in electrical engineering and technical competence in writing software to create critical integration paths across NMM solutions. You will use your experience working with distribution and transmission network data and business processes, leading on advising utility clients through all aspects of the successful solution implementation. You will use your experience in engaging with all levels of the utility, from field crews to executive management, to act as a trusted source of subject matter knowledge regarding electric utility data management. You will have the opportunity to work with other AspenTech functional teams, such as Product and Software Development. You will provide significant input into guidance on the future direction of NMM products and as well as being a "voice for the utility" within AspenTech. This exciting role will report to one of our Senior Manager, Professional Services Europe, and is based in our Glasgow (Scotland) office. Your Impact • Contribute towards NMM business process reviews for electric utility clients to understand "As-Is" and document "To-Be" process mappings., • Perform contractual requirements analysis on NMM projects identifying areas of potential concern for project teams., • Perform data mapping exercises from origin data sources to NMM native data formats, specifically CIM v14, v15, v16, v17, and 100, and CGMES 2.4.15 and 3.0.0., • Produce documentation detailing requirements for data translation modules., • Develop data translation code that converts data from origin data sources to CIM and CGMES and vice versa, in accordance with best software development practices., • Conduct data mapping and translation code reviews to ensure completeness, accuracy, and quality., • Undertake data translation code unit, integration, and acceptance testing as part of project implementation phase., • Degree-level education in Electrical Engineering and Computer Engineering, post-graduate and doctoral level preferred., • 5-10 years of relevant work experience., • Experience with data management practices within the electrical utility industry, specifically using CIM and CGMES standards., • Proficiency in computer programming (Java preferred) and experience in writing and reviewing software code in a commercial, enterprise environment., • Proficiency with Git flows and related tools to support software development processes., • Ability to travel to domestic and international customer sites., • Experience in working with utility operations or engineering support with electrical utility control systems (NMM, SCADA, EMS, GMS, DMS, OMS, DERMS)., • Strong oral and written communication skills, organizational and interpersonal skills, analytical and problem-solving skills., • Strong commitment to providing superior customer service., • Proactive and results-oriented approach., • High level of integrity and commitment to quality., • Excellent English verbal and writing skills, a second language is advantageous., • Require occasional travel, depending on the project and organizational requirements.

CUSTOMER SERVICE SPECIALIST – OFFICE BASED IN GLASGOW Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialist for our Personal Banking line of business Lloyds Banking Division campaign. Here is all you need to know… • Start Date: October/November 2025, • Salary: £12.21 per hour, • Job Type: Full Time – Permanent, • Working Hours: 40 hours per week (including training), • Operational hours after training - We require full flexibility between 08.00 - 22.00 Monday - Sunday, • Training: 2 weeks based in Glasgow, City Park., • Training hours 09:00am – 18:00pm Monday – Friday, • Joining the team: First 3-months working on-site in Glasgow then opportunity to choose on-site or at-home working whichever suits you best dependent on performance. Who we are looking for… • A professional, polite and courteous telephone manner, • Ability to deliver excellent service with outgoing nature, • Excellent verbal communication skills, with fluency in English essential, • A good listener who can convey empathy, patience and understanding, • Confident and proactive to deal with difficult situations and conversations, • Confident in having customer conversations, • High levels of accuracy and attention to detail, • Confident in working independently, • Confident in making complex decisions, • Self-motivated and able to affectively problem solve, • Interpersonal skills, • Be driven to work towards achievable targets, • Excellent numeracy skills, • Previous banking/ financial experience is highly desired but not essential, • Previous call centre/ customer service experience is essential Values we look for you to have... • Process Excellence- Doing things well means something to you and you will always strive to improve on your work., • Collaboration- You enjoy working with others and you like working as a team player., • Communication- You can speak and write clearly and in a confident manner., • Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others., • Open-Mindedness- You are able to be open to different ways of thinking and new ideas., • Critical Thinking- You are able to think logically when making decisions., • Solution Orientation- Having a forward thinking mindset focused on resolving challenges., • Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. What will my role involve…? • Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact, • Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support, • Helping customers that may be going through financial difficulty and debit card support, • Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank’s complete range of services, • Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers, • Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers, • Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer, • Ability to react fast when the day gets busy and handle a wide variety of different customers – excellent time management, • Confident in following banking processes and explaining this to customer Here are our key benefits… • Perks at Work – Savings Discounts / Free Online Classes, • Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice, • Critical Illness – up to £10,000, • Cycle to Work Scheme, • Eyecare support voucher, • Holiday Purchase Scheme, • Length of Service Awards, • Workplace Pension, • Monthly Inspire Awards – For the best of the best, • Refer-A-Friend earns up to £1,200 for you, • Monthly Wellbeing Webinars, • Dedicated Employee Experience Progress – Here to support TP journey, • 28 day annual leave (inclusive of bank holidays), increasing with length of service, • Discounted Bus Travel in Glasgow (First Bus) Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application. If you’re interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner.

Ready to join a team that's leading the way in reshaping the future of insurance? Here at esure Group, we are on a mission to revolutionise insurance for good! We’ve been providing Home and Motor Insurance since 2000, with over 2 million customers trusting us to keep them covered through our esure and Sheilas’ Wheels brands. With a bold commitment for digital innovation, we're transforming the way the industry operates and putting customers at the heart of everything we do. Having completed our recent multi-year digital transformation, we’re now leveraging advanced technology and data-driven insights alongside exceptional service, to deliver personalised experiences that meet our customers ever-changing needs today and in the future. Job Description We are currently recruiting for an Insight Analyst to join our Operations department on a permanent basis. You will provide insight and analysis to the wider business, evaluating performance, recommending new initiatives and highlighting where customers leave our online journeys resulting in physical contact centre support. We are looking for someone who is confident sitting in a business facing position, liaising with stakeholders and managing workloads. What you’ll do: • Delve deep to draw out insights on colleague, customer and commercial behaviour and spot opportunities to inform continual improvements, • Build strong relationships with stakeholders and be the business facing member of a highly technical team., • Gather business requirements, • Develop AI/ML modelling using Python in DataBricks for forecasting, outlier analysis and Next Best Action, • Design and develop MI tools and reporting systems capable of capturing required data, outputting relevant MI and reporting results against agreed performance measures, • Capture, refine and fulfil one-off insight and report requests from the business, • Ensure control documentation is kept up to date and perform quality checks, • Take a keen interest in product development and using your insight and analysis make recommendations to the business What we’d love you to bring: • Passion for data with an inquisitive mind and excellent analytical and problem-solving skills, • Confidence to challenge the status quo while working collaboratively to deliver best in class insight and analysis, • Proven fluency in SQL or Python, writing code which is clean and easily interpreted, • Outstanding visualisation skills (we use Tableau), • Demonstrable ability to extract and transform data for use in modelling and machine learning, • Experience in customer focused insight is our ideal, with any exposure to call centre environments being a big plus., • Any DataBricks experience is highly advantageous What’s in it for you?: • Competitive salary that reflects your skills, experience and potential., • Discretionary bonus scheme that recognises your hard work and contributions to esure’s success., • 28 days annual leave, plus 8 flexible days and the ability to buy and sell further holiday., • Our flexible benefits platform is loaded with perks to choose from, so you can build a personal toolkit to support your health, wellbeing, lifestyle, and finances., • Company funded private medical insurance for qualifying colleagues., • Fantastic discounts on our insurance products! 50% off for yourself and spouse/partner and 10% off for direct family members., • We’ll elevate your career with hands-on training, mentoring, access to our exclusive academies, regular career conversations, and expert partner resources., • Driving good in the world couldn’t be more important to us. Our colleagues can use 2 volunteering days per year to support their local communities., • Join our internal networks and communities to connect, learn, and share ideas with likeminded colleagues., • We’re a proud supporter of the ABI’s ‘Make Flexible Work’ campaign and welcome you to ask about the flexibility you need. Our hybrid working approach also puts you in the driving seat of how and where you do your best work., • And much more; See a full overview of our benefits here ___, • And much more; See a full overview of our benefits here We are committed to creating an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We celebrate individuality and create spaces where unique backgrounds and experiences can come together. We believe that diverse perspectives drive innovation, in turn enabling us to better serve our customers, community and build a stronger organisation. Our commitment to inclusion extends to every part of our business, from hiring practices to professional growth opportunities, ensuring equal access and support for all.

Atlas Professionals are recruiting for a Crewing Manager for a client based in Glasgow. The role holder will be accountable for effective crew management activities, ensuring safety, compliance, and client engagement with a focus on delivering industry leading service. A key focus of this position is ensuring compliance with MLC, STCW, and flag state regulations, while driving crew retention, career development, and workforce stability to support safe and efficient ship operations. Key Responsibilities • Client focus – with accountability for managing client enquires and expectations on all personnel functions., • Overall accountability and responsibility for audit requirements within the Personnel team locally, including ISM, STCW, MLC, ISO, SOC, TMSA and other regulatory bodies., • Oversee succession planning for senior officers and critical fleet roles to ensure a sustainable talent pipeline., • People management responsibility for a team in Glasgow – including appraisal and performance requirements., • Responsibility for the continued development of direct reports in the crewing team, including wider succession and workforce planning, engaging in all Company initiatives as required., • Act as a Company ambassador, representing the Company and promoting our core values and behaviours, ensuring consistency and integrity in all communications and interactions., • Lead crew retention, performance, and engagement metrics, identifying areas for improvement., • Communicate regulatory and policy changes to all stakeholders and report any impact on service provision., • Drive continuous improvement initiatives within the teams both in Glasgow, Mumbai and all manning offices – leveraging on best practice and technology, • Drive improvements with COMPAS, including scheduling and other crewing capabilities, to drive greater efficiency, • Accountability to manage scheduling cost requirements as directed by the Fleet Manager., • Drive key efficiencies within the department annually in line with wider Company objectives – evidencing and engaging with our Business Control and BITT teams to support, as necessary., • Deputise as required for the Head of Marine Personnel - Operations in their absence., • Oversee the end-to-end seafarer journey in relation to disciplinary and Personnel matters - ensuring compliance against P010 procedures and regulatory requirements., • Responsible for implementation of the strategy set by the Head of Marine Personnel Operations with respect to the service delivery of the satellite offices., • Accountable for MLC compliance with respect to crewing operations including DMLC II compliance., • Oversee Standards for Training, Certificate and Watchkeeping Convention (STCW) including certification requirements by rank, updates as well as ensuring greater knowledge and understanding within the local manning team., • Ensure continuous professional development for seafarers, aligning training programs with operational needs and regulatory changes., • Promote a strong safety and leadership culture within the fleet through officer development programs and engagement initiatives., • Drive the adoption of technology and digital solutions to enhance crew competence, training delivery, and performance tracking., • Attend and represent the Company as required, at network and client functions, with a focus on continually developing professional network both in the UK and internationally., • Occasional travel as required to group Company and client offices. Other tasks and adhoc project work as deemed necessary and relevant by the Company. Preferred Candidate Requirements • Degree qualified or equivalent experience within the crewing sphere, • Extensive experience in the maritime industry – with an ability to work in a global manning team with shared goals and objectives., • Extensive knowledge and understanding of regulatory frameworks including MLC, ISM, STCW amongst others., • Extensive experience managing both internal and external stakeholders, with an ability to influence and negotiate as required., • Proven client facing/customer service skills with experience managing complex and challenging situations., • Proven experience delivering against KPI’s/SLAs with a focus on client engagement and deliverables., • Demonstrable experience in developing teams and building awareness of our culture and values within the business., • Excellent interpersonal skills with an ability to tailor communication style as required, • Active listener – cultivating an open communication environment within the team., • Ability to manage multiple demands within the crewing function, • Ability to manage complex problems without the need to escalate., • Demonstrated autonomy with a focus on process improvement within the function – experience driving initiatives., • Ability to make logical and swift decisions as necessary, • Extensive experience presenting data and industry updates to a diverse audience globally, • Proficient in all MS office packages including word, excel and PowerPoint

Ecommerce Executive Role Profile Reports to: Ecommerce Lead Location: Glasgow, office based Salary: Dependent on experience Hours: 42.5 hours per week (8.30am to 5.30pm) Role Overview As an Ecommerce Executive, you will play a key role in driving the success of our global ecommerce channels. You’ll be responsible for supporting the creation, publishing, merchandising, and optimisation of digital content across our online platforms. This is an exciting opportunity to develop hands-on experience in SEO, PPC, and product merchandising while contributing to the growth of a successful and well-known brand. Whether you’re looking to kick-start your ecommerce career or take the next step in your development, this role offers a chance to learn, grow, and make a tangible impact in a fast-paced digital team. Could you be who we are looking for? • Are you confident managing and maintaining product catalogues within an ecommerce platform?, • Do you have an interest in SEO and PPC, and a desire to learn how to use these tools to drive performance?, • Can you write engaging and accurate copy for a variety of products and campaigns?, • Do you have a good working knowledge of ecommerce platforms (Magento 2 experience is a bonus) and Microsoft Office, especially Excel?, • Have you used or are you keen to learn tools such as Google Analytics, Google Ads, or other digital advertising platforms?, • Do you pride yourself on attention to detail and enjoy working within a busy team environment?, • Are you proactive, a strong communicator, and comfortable working with different teams across the business? What does a typical day look like? • Managing and updating the product catalogue to ensure all products are live, accurate, and aligned with campaigns., • Supporting on-site merchandising and ensuring promotions and product placements reflect current marketing activity., • Assisting with SEO and PPC tasks – including keyword research, content optimisation, and supporting campaign setup., • Liaising with buying and merchandising teams on new product launches, promotions, and seasonal activity., • Reporting on product performance and KPIs, sharing insights and opportunities with stakeholders., • Working with technical teams and partners to support the continuous improvement of ecommerce channels., • Helping customer service by resolving product-related issues and contributing to a better customer journey., • Conducting regular site audits to check performance, product visibility, and user experience. Working for Trespass • You will receive 30 days holiday (increasing to 32 by 2 years’ service) to ensure you keep a healthy work-life balance and have lots of exciting plans in place to look forward to, • Benefit from our corporate discounts for you, your friends and family, making the most of the great outdoors, • Relaxed dress code, • Free parking as there is nothing worse than parking metres and additional costs, meaning…. buy the coffee!, • Full access to our fantastic Employee Assistance Programme and much more! We want like-minded, committed individuals to join us and be part of our continued success so if this sounds like a good fit for you then we welcome you to apply. Salary information will be determined by experience and fit and decided at point of offer, however, if you have any questions relating to this, please get in touch.

Customer Service Agent - Entry Level, Glasgow. Previous customer service experience — retail and hospitality backgrounds are welcome. We’re looking for digitally confident, customer focused individuals to join our Digital Customer Experience Team.

Are you ready to embark on an exciting journey with Virgin Money? As a Customer Experience Advisor (Digital Experience Service Advisor), you'll play a pivotal role in creating rewarding relationships with our customers over the phone. You'll be the friendly voice of Virgin Money, delivering heartfel

Premium Finance Underwriter Job Tenure: Full-time, permanentSalary: CompetitiveCompany Description Ready to join a team that's leading the way in reshaping the future of insurance? Here at esure Group, we are on a mission to revolutionise insurance for good! We’ve been providing Home and Motor Insurance since 2000, with over 2 million customers trusting us to keep them covered through our esure and Sheilas’ Wheels brands. With a bold commitment for digital innovation, we're transforming the way the industry operates and putting customers at the heart of everything we do. Having completed our recent multi-year digital transformation, we’re now leveraging advanced technology and data-driven insights alongside exceptional service, to deliver personalised experiences that meet our customers ever-changing needs today and in the future. Job Description We are recruiting for a Premium Finance Underwriter to join our wider Underwriting team. You will provide support on implementing esure’s strategy to optimise customer outcomes and profit for the premium finance product. If you have experience in an Underwriting role and knowledge of Insurance or wider Financial Services products this could be a great role for you. What you’ll do: • Input into our projects / programmes related to Premium Finance product whilst also providing input to the development and delivery of our product roadmaps., • Maintain and grow your understanding of the current and emerging opportunities and risks of Premium Finance products., • Build strong relationships with departments across the business (especially with our claims department) to enable provision of effective repair/replace and claim defence strategies., • Work with Pricing to assess and gain an understanding of the impact, risks and opportunities presented by developments within Premium Finance and our other key insurance products., • Maintain an appropriate underwriting footprint via appropriate pricing, aggregator filters, underwriting rules., • Devise rules and analyse output of underwriting tools to detect and remove unwanted, suspicious and potentially fraudulent business at the ‘front door’., • Great underwriting experience with knowledge of either insurance or wider financial services products., • Any experience with premium finance products or a credit type background would be advantageous but not essential., • Experience of using products and propositions to drive customer appeal and loyalty., • Ability to identify and anticipate potential business opportunities, risks and threats., • You will be inquisitive and strive to understand what data is telling us to in order for our business to make informed decisions., • You’ll start with an introductory call with one of our Recruitment Partners. This is a ‘get to know you session’ and for you to explore the position in more detail., • Competitive salary that reflects your skills, experience and potential., • Discretionary bonus scheme that recognises your hard work and contributions to esure’s success., • 25 days annual leave, plus 8 flexible days and the ability to buy and sell further holiday., • Our flexible benefits platform is loaded with perks to choose from, so you can build a personal toolkit to support your health, wellbeing, lifestyle, and finances., • Company funded private medical insurance for qualifying colleagues., • Fantastic discounts on our insurance products! 50% off for yourself and spouse/partner and 10% off for direct family members., • We’ll elevate your career with hands-on training, mentoring, access to our exclusive academies, regular career conversations, and expert partner resources., • Driving good in the world couldn’t be more important to us. Our colleagues can use 2 volunteering days per year to support their local communities., • Join our internal networks and communities to connect, learn, and share ideas with likeminded colleagues., • We’re a proud supporter of the ABI’s ‘Make Flexible Work’ campaign and welcome you to ask about the flexibility you need. Our hybrid working approach also puts you in the driving seat of how and where you do your best work.

Insight Analyst Job Tenure: Full-time, permanentSalary: CompetitiveCompany Description Ready to join a team that's leading the way in reshaping the future of insurance? Here at esure Group, we are on a mission to revolutionise insurance for good! We’ve been providing Home and Motor Insurance since 2000, with over 2 million customers trusting us to keep them covered through our esure and Sheilas’ Wheels brands. With a bold commitment for digital innovation, we're transforming the way the industry operates and putting customers at the heart of everything we do. Having completed our recent multi-year digital transformation, we’re now leveraging advanced technology and data-driven insights alongside exceptional service, to deliver personalised experiences that meet our customers ever-changing needs today and in the future. Job Description We are currently recruiting for an Insight Analyst to join our Operations department on a permanent basis. You will provide insight and analysis to the wider business, evaluating performance, recommending new initiatives and highlighting where customers leave our online journeys resulting in physical contact centre support. What you’ll do: • Delve deep to draw out insights on colleague, customer and commercial behaviour and spot opportunities to inform continual improvements, • Develop AI/ML modelling using Python in DataBricks for forecasting, outlier analysis and Next Best Action, • Design and develop MI tools and reporting systems capable of capturing required data, outputting relevant MI and reporting results against agreed performance measures, • Capture, refine and fulfil one-off insight and report requests from the business, • Ensure control documentation is kept up to date and perform quality checks, • Passion for data with an inquisitive mind and excellent analytical and problem-solving skills, • Confidence to challenge the status quo while working collaboratively to deliver best in class insight and analysis, • Proven fluency in SQL or Python, writing code which is clean and easily interpreted, • Outstanding visualisation skills (we use Tableau), • Demonstrable ability to extract and transform data for use in modelling and machine learning, • Experience in customer focused insight is our ideal, with any exposure to call centre environments being a big plus., • Competitive salary that reflects your skills, experience and potential., • Discretionary bonus scheme that recognises your hard work and contributions to esure’s success., • 28 days annual leave, plus 8 flexible days and the ability to buy and sell further holiday., • Our flexible benefits platform is loaded with perks to choose from, so you can build a personal toolkit to support your health, wellbeing, lifestyle, and finances., • Company funded private medical insurance for qualifying colleagues., • Fantastic discounts on our insurance products! 50% off for yourself and spouse/partner and 10% off for direct family members., • We’ll elevate your career with hands-on training, mentoring, access to our exclusive academies, regular career conversations, and expert partner resources., • Driving good in the world couldn’t be more important to us. Our colleagues can use 2 volunteering days per year to support their local communities., • Join our internal networks and communities to connect, learn, and share ideas with likeminded colleagues., • We’re a proud supporter of the ABI’s ‘Make Flexible Work’ campaign and welcome you to ask about the flexibility you need. Our hybrid working approach also puts you in the driving seat of how and where you do your best work.

Technical Lead Job Tenure: Full-time, permanentSalary: CompetitiveCompany Description Ready to join a team that's leading the way in reshaping the future of insurance? Here at esure Group, we are on a mission to revolutionise insurance for good! We’ve been providing Home and Motor Insurance since 2000, with over 2 million customers trusting us to keep them covered through our esure and Sheilas’ Wheels brands. With a bold commitment for digital innovation, we're transforming the way the industry operates and putting customers at the heart of everything we do. Having completed our recent multi-year digital transformation, we’re now leveraging advanced technology and data-driven insights alongside exceptional service, to deliver personalised experiences that meet our customers ever-changing needs today and in the future. Job Description We are currently recruiting for Technical Leads to sit within one of our core value streams to focus on developing and implementing innovative digital technology. You will manage, lead and coach a team of technical experts who build software and customer experiences that continues to drive, shape and deliver our customer-centric, data driven and digital first strategy. What you'll do: • Technical Lead for a squad, ensuring collaborative working with Product Owners, Developers, QA’s, Architects and the wider business., • Lead, manage and coach a team of engineers. You will lead from the front with expert hands-on software development experience and ensure high technical standards are met throughout the team., • Collaborate with the Product Owner to ensure the squad has a clear mission, understands the wider tech strategy, healthy backlog and working to Agile practices., • Work with our Architects and Principal Engineers on new tech choices and architecture evolution., • Always looking at ways to Improve engineering practices in the squad including code quality, testing and CI/CD., • A deep love of technology with a customer centric approach!, • A passion for people development; You will consider yourself a people motivator who has led a software development squad in an agile environment to deliver and achieve great things., • A Java technical expert! Our Tech Lead roles are a good blend of people management and strategy and hands on development (Spring Boot experience is key)., • Experience with CI/CD, Jenkins and Docker (ideally with Kubernetes) as well as cloud platform experience, ideally AWS., • Experience in design and development of distributed, scalable, and highly available systems with a customer centric approach., • You’ll start with an introductory call with one of our Talent Partners. This is a ‘get to know you session’ and for you to explore the position in more detail., • 1st stage: 1 hour interview with our Head of Technology, • 2nd stage: 1 hour interview with 2 of our Technical Leads. This will involve a technical task and technical interview questions., • 3rd Stage: 30-minute meeting with members of one of our Agile Squad. This will be a Product Owner and a Delivery Manager., • Final stage: a final meeting with our Head of Technology and our Chief Technology Officer. What’s in it for you?: • Competitive salary that reflects your skills, experience and potential., • Discretionary bonus scheme that recognises your hard work and contributions to esure’s success., • 28 days annual leave, plus 8 flexible days and the ability to buy and sell further holiday., • Our flexible benefits platform is loaded with perks to choose from, so you can build a personal toolkit to support your health, wellbeing, lifestyle, and finances., • Company funded private medical insurance for qualifying colleagues., • Fantastic discounts on our insurance products! 50% off for yourself and spouse/partner and 10% off for direct family members., • We’ll elevate your career with hands-on training, mentoring, access to our exclusive academies, regular career conversations, and expert partner resources., • Driving good in the world couldn’t be more important to us. Our colleagues can use 2 volunteering days per year to support their local communities., • Join our internal networks and communities to connect, learn, and share ideas with likeminded colleagues., • We’re a proud supporter of the ABI’s ‘Make Flexible Work’ campaign and welcome you to ask about the flexibility you need. Our hybrid working approach also puts you in the driving seat of how and where you do your best work., • And much more; See a full overview of our benefits here ___ We are committed to creating an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We celebrate individuality and create spaces where unique backgrounds and experiences can come together. We believe that diverse perspectives drive innovation, in turn enabling us to better serve our customers, community and build a stronger organisation. Our commitment to inclusion extends to every part of our business, from hiring practices to professional growth opportunities, ensuring equal access and support for all.

Lead Product Owner Job Tenure: Full-time, permanentSalary: CompetitiveCompany Description Ready to join a team that's leading the way in reshaping the future of insurance? Here at esure Group, we are on a mission to revolutionise insurance for good! We’ve been providing Home and Motor Insurance since 2000, with over 2 million customers trusting us to keep them covered through our esure and Sheilas’ Wheels brands. With a bold commitment for digital innovation, we're transforming the way the industry operates and putting customers at the heart of everything we do. Having completed our recent multi-year digital transformation, we’re now leveraging advanced technology and data-driven insights alongside exceptional service, to deliver personalised experiences that meet our customers ever-changing needs today and in the future. Job Description We are currently recruiting for a Lead Product Owner to take a lead on our product development activities and optimisation of end to end customer journeys across one of our core value streams. You will build, own and drive our product strategy as well as leading a high performing Product team. What you’ll do: • Build and own the product strategy and roadmap for our value stream, using customer-centric product techniques to identify and tackle product problems., • Be an outstanding people leader who motivates and leads product squads to build brilliant customer experiences, drives innovation and upskill on agile mentality, practices and delivery., • Lead our product discovery and collaborate very closely with the Customer team on user research and customer testing to bring the voice of the customer into the Agile squads., • Take accountability for the product backlog by creating, prioritising and clearly communicating initiatives, epics, user stories & acceptance criteria to deliver maximum value., • Drive an approach to product development that is strongly data and insight driven, using methods such as prototyping, user testing and A/B testing., • A passion for product development and people. You will have led agile product teams to build and deliver products that meet and exceed customer needs., • Experience of creating, owning and driving product strategy with end-to-end product delivery at a senior level. You'll have a strategic approach with both business vision and the customer at the heart of everything you do., • A data driven approach with excellent analytical and problem-solving skills. You will know how to get the best from analytical tools to support data driven decision making., • Someone who can build strong, long lasting business relationships and who can confidently challenge and influence colleagues of all levels., • Competitive salary that reflects your skills, experience and potential., • Discretionary bonus scheme that recognises your hard work and contributions to esure’s success., • 28 days annual leave, plus 8 flexible days and the ability to buy and sell further holiday., • Our flexible benefits platform is loaded with perks to choose from, so you can build a personal toolkit to support your health, wellbeing, lifestyle, and finances., • Company funded private medical insurance for qualifying colleagues., • Fantastic discounts on our insurance products! 50% off for yourself and spouse/partner and 10% off for direct family members., • We’ll elevate your career with hands-on training, mentoring, access to our exclusive academies, regular career conversations, and expert partner resources., • Driving good in the world couldn’t be more important to us. Our colleagues can use 2 volunteering days per year to support their local communities., • Join our internal networks and communities to connect, learn, and share ideas with likeminded colleagues., • We’re a proud supporter of the ABI’s ‘Make Flexible Work’ campaign and welcome you to ask about the flexibility you need. Our hybrid working approach also puts you in the driving seat of how and where you do your best work., • And much more; See a full overview of our benefits here ___ We are committed to creating an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We celebrate individuality and create spaces where unique backgrounds and experiences can come together. We believe that diverse perspectives drive innovation, in turn enabling us to better serve our customers, community and build a stronger organisation. Our commitment to inclusion extends to every part of our business, from hiring practices to professional growth opportunities, ensuring equal access and support for all.

Current DCPC Card and Digital Tachograph Driver Card. Passionate about providing excellent customer service. Referral Scheme: If you refer a person to this area of the business as an HGV Driver you can earn an additional £1,000, paid in two instalments.

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You’re genuinely interested in caring for the elderly and committed to delivering excellent service.

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