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Wellbeing Officer - Peterborough City Council – PE1 4HX 3 Months Contract 37 Hours per week On site I am currently representing Peterborough City Council who are offering an initial temporary contract for a period of 3 months with a view to be extended or offered a permanent position for the right candidate at a rate which is negotiable dependent upon experience. We are looking for Wellbeing Officer based at John Mansfield Campus, Dogsthorpe, Peterborough PE1 4HX To develop constructive relationships with, and provide support to young people on Study Programmes, 14-19 projects and apprentices. To liaise with outside agencies to understand the support structure that is available across the City for young people Key Accountabilities : To prioritise the needs and ensure the health, wellbeing and safety of children and vulnerable adults on Study Programmes, 14-19 projects and apprentices. This will include supporting learners in crisis and being able to work in situations of a highly emotional nature. To be the front of house member of the team, this will include booking meetings for the team such as learner 1:2:1’s, and steak holder meetings such as Personal Education Planning, Child in Need, Early Help, Youth Offending and Looked After Child reviews as well as completing timely attendance monitoring and calls daily. Contribute to the behaviour management of the learners and, when necessary, organise corrective act...

Marketing Director Location: Peterborough – Full‑Time, Office‑Based Salary: £100,000–£120,000 + Executive Bonus Trade Mastermind is one of the UK’s fastest‑growing business education and coaching companies for the construction industry. Founded in 2020 by BBC The Apprentice winner Joseph Valente, we help trade business owners scale from the tools to seven figures and beyond. In a short period, we have trained over 5,000 business owners, delivered an average client growth rate of 370% in the first year, and embarked on an ambitious national expansion programme. In 2026, we will open a 20,000 sq. ft. Trade Mastermind University HQ as part of our long‑term plan to build the UK’s largest business education ecosystem for trades. As we move into our next phase of growth, we are looking to appoint a Marketing Director who will take full ownership of the marketing function and grow into the role of Chief Marketing Officer. This is a senior, office‑based leadership role requiring strong presence, commercial confidence, and proven experience building and scaling businesses. You will work closely with the founder and executive team, owning the marketing engine end to end — from strategy and brand to performance, automation, analytics, and team leadership. The role carries full accountability for marketing performance and commercial outcomes. You will be responsible ...

This is a key safety-focused role within an education environment, ideal for professional, customer-focused officers who are flexible and reliable. This role is suitable for officers who are reliable, adaptable, and committed to delivering a safe and supportive environment within education. Dedicate

As an HE Student Officer, you will act as an impartial advocate for higher education students across University Centre Peterborough and UCP Stamford. HE Student Officer – INTERNAL UCP STUDENTS ONLY. Be the Voice of the Student Community – Are you passionate about improving the student experience

A local government authority in Peterborough is seeking a Tracking Officer to support Children's Missing Education processes.The role requires strong attention to detail, excellent communication skills, and experience liaising with families and schools.The candidate should be comfortable in a fast-p

Responsibilities include monitoring CCTV, responding to incidents, and providing a customer-focused presence.

A higher education institution in Peterborough is seeking an HE Student Officer.

Head of Customer Service Location: Peterborough (Full-Time, Office-Based) Salary: £60,000 per annum (dependent on experience) Reporting to: Chief Executive Officer (CEO) About Trade Mastermind Trade Mastermind is the UK’s leading business education and coaching organisation for the construction and trade industry. Founded by BBC The Apprentice winner Joseph Valente, we have supported over 5,000 trade business owners, helping them achieve an average 370–400% business growth. With over 1,000+ active academy members, monthly live training events, and multi-year education programmes, we are scaling rapidly from £10M towards £25M+ revenue. Our mission is simple: To transform trades business owners into world-class entrepreneurs. We operate from our 20,000 sq. ft. Trade Mastermind University Headquarters in Peterborough - the world’s first dedicated university for trades - featuring a 300‑person event arena, professional podcast studios, and Cambridgeshire’s first rooftop business venue. The Role As Head of Customer Service, you will take full ownership of the end-to-end customer journey, from onboarding through to retention and contract renewal. This is a senior leadership role responsible for ensuring exceptional service delivery across all customer touchpoints, while driving retention, customer satisfaction, and long-term value. You will play a key role in supporting the next stage of Trade Mastermind’s growth by leading a high-performing customer service function. Key Responsibilities Customer Service Leadership Build, lead, and develop a high-performance customer service team Set customer service standards, SLAs, and quality benchmarks Ensure fast, responsive, and solutions-focused support Customer Onboarding Design and oversee a structured onboarding journey Ensure consistency from first contact through to full programme engagement Account Management & Customer Success Oversee Customer Account Management (CAM) to ensure proactive customer care Support customers in achieving results and outcomes from our programmes Retention & Renewals Own customer retention strategy Reduce churn and maximise contract renewals Commercial Growth Support structured upsell and progression pathways in collaboration with Sales Contribute to increasing customer lifetime value (LTV) Reporting & Insight Track and report on key metrics including NPS, retention %, renewals, and LTV Use insight to continuously improve service performance Cross-Functional Collaboration Work closely with Sales, Marketing, Operations, and Finance Act as a customer advocate within the senior leadership team About You Proven experience in customer service, customer success, or operations leadership Background in education, training, coaching, SaaS, or subscription-based businesses (desirable) Strong understanding of retention, churn, and customer satisfaction Confident people leader with experience managing teams and managers Comfortable working in a fast-paced, entrepreneurial environment What We Offer Salary of £60,000 per annum Career progression and leadership development opportunities A fast-growing, entrepreneurial business with a strong performance culture Benefits Company equipment provided Tailored training and development Regular company and team events Health & wellbeing programme Modern office environment Free on-site parking Sponsored training and qualifications Company pension scheme Why Join Trade Mastermind? Work with a nationally recognised brand Make a meaningful impact on thousands of trade entrepreneurs Be part of a business scaling rapidly towards £25M+ revenue Do work that genuinely changes lives and businesses If you’re ready to relight your passion for leadership, customer excellence, and growth -join a team that is shaping the future of the trade and construction industry

Job Title: Nail & Beauty Tutor Location: Peterborough Contract: Permanent, 37.5 hours per week Salary: £25,000 – £30,000 per annum About Our Client: Our client is dedicated to creating opportunities for young people to learn, achieve, and progress. They have continued to deliver programmes that support individuals in developing skills, building confidence, and reaching their goals. They pride themselves on being an ethical, inclusive, and supportive organisation. Their team works collaboratively to help learners recognise their aspirations and achieve positive outcomes. They are also proud to be a Disability Confident committed employer, dedicated to promoting equality and inclusion in the workplace. The Role: Our client is currently looking for a passionate and qualified Nail & Beauty Tutor to deliver City & Guilds qualifications as part of their study programmes. In this role, you will teach the Introduction to Nail & Beauty Sector course, supporting young learners to gain practical skills and industry knowledge. As the Nail & Beauty Tutor you will plan and deliver engaging lessons, monitor learner progress, and ensure high-quality teaching and assessment that leads to strong achievement rates. Nail & Beauty Tutor - Key Responsibilities: Lesson Planning • Develop effective schemes of work that support individual learning needs, • Create engaging lesson plans and group learning activities, • Deliver inclusive teaching through effective differentiation Teaching & Learner Support • Deliver curriculum-based training to individuals and groups, • Set clear objectives and targets for learner achievement, • Provide one-to-one support where required, • Encourage, guide, and support learners to achieve their goals, • Manage behaviour effectively within the learning environment, • Mark work, maintain records, and ensure learners are assessment-ready, • Track attendance, progress, and learner development Monitoring & Quality Improvement • Follow the education inspection framework and company quality standards, • Maintain accurate learner records using CRM and ePortfolio systems, • Participate in monthly caseload reviews and standardisation meetings, • Undertake Continuous Professional Development (CPD), • Embed safeguarding, Prevent, and learner wellbeing into all delivery, • Work closely with the Quality team to maintain high standards Team Collaboration • Work closely with colleagues to ensure learners progress to positive outcomes, • Build relationships with external organisations supporting learners, • Attend team meetings and share feedback to improve delivery Essential Requirements • Level 3 or above in Beauty Therapy, • PTLLS/CTLLS (or equivalent teaching qualification), • GCSE English and Maths (Grade 4/C or above or equivalent) Desirable • DTLLS / Cert Ed / PGCE (or equivalent teaching qualification) Paul Feldman is the National Skills Agency Data Protection Officer. Your data will be stored until notice is given by you for it to be removed. Our Data Protection Policy will be forwarded to you on request. As we get a high number of applications we may be unable to give feedback to unsuccessful candidates. We will retain your details to keep you informed of other opportunities. National Skills Agency Ltd is acting as an Employment Agency in relation to this vacancy and is an Equal Opportunities employer we welcome applicants from all backgrounds

Job Description: Head of Customer Accounts Company: Trade Mastermind Location: Orton Southgate, Peterborough Job Type: Full-time | Permanent Work Location: In Person About Trade Mastermind Trade Mastermind is the UKs leading business education and coaching organisation for the construction and trade industry. Founded by BBC Apprentice winner Joseph Valente, we have supported over 5,000 trade business owners , helping them achieve an average of 370400% growth . We are proud to have opened our 20,000 sq. ft. Trade Mastermind University Headquarters , the worlds first dedicated university for trades. The state-of-the-art facility includes a 300-person event arena , professional podcast studios , and Cambridgeshires first rooftop business venue. We specialise in helping tradespeople become successful business owners through structured training programmes, mastermind groups, academies and business retreats. If you are looking for a company where you can grow, thrive and make a real impact, Trade Mastermind offers an exciting and supportive environment. Relight your passion for wanting to get up every day and make a difference. Join a team that is shaping the future of the trade and construction industry. Why Join Trade Mastermind? Collaborative and supportive team culture Strong opportunities for career growth Forward-thinking and innovative company Ongoing training and development Competitive benefits package Commitment to diversity and inclusion Modern working environment Meaningful and impactful work The Role Head of Customer Accounts Reporting to: Chief Executive Officer (CEO) The Head of Customer Accounts is responsible for overseeing and enhancing the entire customer journey, from onboarding through to retention and account growth. This senior leadership role focuses on customer satisfaction, account performance, and long-term client relationships. The successful candidate will lead the customer account management and support teams while ensuring a seamless and high-quality experience for all clients. Key Responsibilities Customer Journey Management Oversee the full customer lifecycle from onboarding through to ongoing support Ensure a seamless and high-quality customer experience Identify opportunities to improve customer touchpoints and engagement Monitor customer interactions and satisfaction levels Customer Account Management Lead the management of all customer accounts Ensure key clients receive proactive and personalised service Act as the escalation point for complex customer issues Resolve customer concerns quickly and professionally Retention and Growth Develop and implement customer retention strategies Identify opportunities for account growth and expansion Analyse customer data to identify trends and potential churn risks Support upselling and cross-selling opportunities Team Leadership Lead and manage the customer account management team Set clear goals and performance targets Conduct regular performance reviews and coaching sessions Improve service delivery and team performance Cross-Department Collaboration Work closely with Sales, Marketing and Product teams Ensure the customer experience is consistent across departments Collaborate with Finance and Legal teams to ensure compliance and accurate billing KPIs and Reporting Define and track customer performance metrics Monitor retention, satisfaction and account growth Provide regular reports to senior leadership Identify operational improvements Continuous Improvement Implement best practices in customer account management Improve customer engagement and service processes Stay up to date with industry trends and innovations Requirements Minimum 5 years experience in Customer Account Management or Operations leadership Minimum 5 years management experience Minimum 3 years supervisory experience Strong leadership and team management skills Excellent problem-solving abilities Data-driven decision making skills Strong organisational and communication skills Experience managing customer accounts and retention strategies Ability to lead and motivate teams Benefits Competitive salary £75,000 + commission structure Company pension Sponsored training and development Modern office environment Company equipment provided Free on-site parking Health and wellbeing programme Company events Apply Now If you are an experienced leader with a passion for customer excellence and account management, we would love to hear from you. Apply today and become part of Trade Masterminds mission to transform the trade industry. TPBN1_UKTJ

Marketing Director Location: Peterborough Full-Time, Office-Based Salary: £100,000£120,000 + Executive Bonus Trade Mastermind is one of the UKs fastest-growing business education and coaching companies for the construction industry. Founded in 2020 by BBC The Apprentice winner Joseph Valente, we help trade business owners scale from the tools to seven figures and beyond. In a short period, we have trained over 5,000 business owners, delivered an average client growth rate of 370% in the first year, and embarked on an ambitious national expansion programme. In 2026, we will open a 20,000 sq. ft. Trade Mastermind University HQ as part of our long-term plan to build the UKs largest business education ecosystem for trades. As we move into our next phase of growth, we are looking to appoint a Marketing Director who will take full ownership of the marketing function and grow into the role of Chief Marketing Officer. This is a senior, office-based leadership role requiring strong presence, commercial confidence, and proven experience building and scaling businesses. You will work closely with the founder and executive team, owning the marketing engine end to end from strategy and brand to performance, automation, analytics, and team leadership. The role carries full accountability for marketing performance and commercial outcomes. You will be responsible for setting the long-term marketing vision, executing against ambitious growth targets, building the internal marketing function, and creating the systems and structure needed to scale nationally and internationally. You will lead all aspects of marketing, including digital acquisition, funnel architecture, brand positioning, content and creative, CRM and automation (Ontraport), and performance analytics. This includes ownership of all major KPIs such as CPL, CPA, ROAS, CAC, lifetime value, and conversion rates. You will also be expected to contribute at board level, providing insight, forecasting, and strategic recommendations that directly support revenue growth and business expansion. A key part of the role will be recruiting, developing, and leading a high-performance marketing team. You will set clear expectations, embed accountability, and build a culture that values pace, ownership, data-driven decision-making, and continuous improvement. We are specifically looking for a marketing leader with scale-up or start-up experience someone who has built functions, not just inherited them. You should be commercially minded, confident in your opinions, comfortable challenging thinking, and happy to be hands-on where required. This role is best suited to a Marketing Director, or a high-performing Head of Marketing ready to step into a CMO pathway. While formal marketing qualifications or degrees are welcome, they are not the deciding factor. Personality, leadership presence, commercial judgement, and a proven ability to grow businesses matter far more. This role is fully office-based in Peterborough and requires daily collaboration with the leadership, marketing, sales, and delivery teams. It is not suitable for candidates seeking remote or hybrid working arrangements. In return, we offer a base salary of £100,000£120,000 depending on experience, executive performance bonuses linked to growth, private healthcare, pension scheme, executive leadership development, and a clear, credible progression path to Chief Marketing Officer. You will also benefit from generous holiday entitlement, access to our new university HQ, and the opportunity to help shape one of the most ambitious business education brands in the UK. Over the next three years, Trade Mastermind is targeting a £100M+ valuation, £10M+ EBITDA, and the expansion of our programmes to support over 1,000 business owners annually. The Marketing Director will play a central role in delivering this vision and will step into the CMO role as the organisation scales. What you get: Competitive base salary of £100,000£120,000 depending on experience Executive performance bonus linked to business growth and results Company pension scheme with pension accrual 20 days annual leave plus bank holidays Opportunity to attend and be part of company events, launches, and industry experiences Potential car allowence subject to role requirements and performance Executive leadership development and exposure to senior-level decision making Clear and credible progression pathway to Chief Marketing Officer (CMO) Full-time, office-based role within a fast-growing, founder-led organisation The opportunity to play a central role in scaling a nationally recognised brand If you are a confident, commercially driven marketing leader who thrives in a fast-growth, founder-led environment and wants to build something substantial, we would welcome the opportunity to speak with you. Job Types: Full-time, Permanent TPBN1_UKTJ

Job Title: Nail & Beauty Tutor Location: Peterborough Contract: Permanent, 37.5 hours per week Salary: £25,000 £30,000 per annum About Our Client: Our client is dedicated to creating opportunities for young people to learn, achieve, and progress. They have continued to deliver programmes that support individuals in developing skills, building confidence, and reaching their goals. They pride themselves on being an ethical, inclusive, and supportive organisation. Their team works collaboratively to help learners recognise their aspirations and achieve positive outcomes. They are also proud to be a Disability Confident committed employer, dedicated to promoting equality and inclusion in the workplace. The Role: Our client is currently looking for a passionate and qualified Nail & Beauty Tutor to deliver City & Guilds qualifications as part of their study programmes. In this role, you will teach the Introduction to Nail & Beauty Sector course, supporting young learners to gain practical skills and industry knowledge. As the Nail & Beauty Tutor you will plan and deliver engaging lessons, monitor learner progress, and ensure high-quality teaching and assessment that leads to strong achievement rates. Nail & Beauty Tutor - Key Responsibilities: Lesson Planning Develop effective schemes of work that support individual learning needs Create engaging lesson plans and group learning activities Deliver inclusive teaching through effective differentiation Teaching & Learner Support Deliver curriculum-based training to individuals and groups Set clear objectives and targets for learner achievement Provide one-to-one support where required Encourage, guide, and support learners to achieve their goals Manage behaviour effectively within the learning environment Mark work, maintain records, and ensure learners are assessment-ready Track attendance, progress, and learner development Monitoring & Quality Improvement Follow the education inspection framework and company quality standards Maintain accurate learner records using CRM and ePortfolio systems Participate in monthly caseload reviews and standardisation meetings Undertake Continuous Professional Development (CPD) Embed safeguarding, Prevent, and learner wellbeing into all delivery Work closely with the Quality team to maintain high standards Team Collaboration Work closely with colleagues to ensure learners progress to positive outcomes Build relationships with external organisations supporting learners Attend team meetings and share feedback to improve delivery Essential Requirements Level 3 or above in Beauty Therapy PTLLS/CTLLS (or equivalent teaching qualification) GCSE English and Maths (Grade 4/C or above or equivalent) Desirable DTLLS / Cert Ed / PGCE (or equivalent teaching qualification) Paul Feldman is the National Skills Agency Data Protection Officer. Your data will be stored until notice is given by you for it to be removed. Our Data Protection Policy will be forwarded to you on request. As we get a high number of applications we may be unable to give feedback to unsuccessful candidates. We will retain your details to keep you informed of other opportunities. National Skills Agency Ltd is acting as an Employment Agency in relation to this vacancy and is an Equal Opportunities employer we welcome applicants from all backgrounds. TPBN1_UKTJ