BESS Technical Support Engineer / Specialist
19 hours ago
Liverpool
About SolaX Power: Established in 2012, SolaX Power is dedicated to helping our customers transform their homes and businesses to clean energy and reducing the reliance on fossil fuels. SolaX Power is a leading provider of sustainable solar and energy storage solutions, with a strong presence in Europe, Asia, and Africa. Now we have more than 2800 employees globally, and we continue hiring talents to join us. At SolaX, a global organization, your career can reach its full potential. Position Overview The BESS Technical Support Engineer / Specialist is responsible for providing pre-sales and post-sales technical support for Battery Energy Storage Systems (BESS), ensuring optimal performance and customer satisfaction. This role requires a strong understanding of energy storage technology, system integration, and field operations. Key Responsibilities Technical Support & Troubleshooting • Provide remote and on-site technical support for commissioning, operation, and maintenance of BESS solutions., • Diagnose and resolve system faults related to battery systems, inverters, BMS/EMS, and communication networks., • Work closely with HQ R&D and product teams to escalate and resolve complex technical issues., • Support the sales and application engineering teams with technical documentation, system configuration, and project design reviews., • Participate in customer meetings and technical discussions to explain system architecture and product functionalities., • Conduct technical training for customers, EPCs, and internal service teams., • Prepare and update user manuals, installation guides, FAQs, and troubleshooting checklists., • Monitor field performance and provide feedback to product and R&D teams for continuous improvement., • Support warranty claim evaluations and root-cause analysis of returned components., • Contribute to service knowledge base development and standard operating procedures (SOPs). Qualifications and Requirements • Bachelor’s degree or above in Electrical Engineering, Power Systems, Mechatronics, or related field., • Minimum 3 years of experience in technical support, commissioning, or service for BESS, solar, or power systems., • Strong understanding of Li-ion battery technology, inverter operation, communication protocols (Modbus, CAN, TCP/IP), and power electronics., • Hands-on experience with EMS, BMS, SCADA systems, or grid integration is highly desirable., • Ability to read and interpret electrical schematics and control diagrams., • Excellent problem solving, analytical, and customer service skills., • Strong communication skills in English (both written and spoken); additional languages are a plus., • Willingness to travel domestically and internationally for site support and training. What We Offer • Competitive compensation and benefits package., • Opportunity to work with cutting-edge energy storage technologies., • International exposure and cross-functional collaboration., • Professional growth and continuous learning in a fast-evolving clean energy industry.