Facilitator jobs in DundeeCreate job alerts

The Technical Account Managers (TAM) are dedicated to a select pool of our existing and largest global strategic partners. This customer group contains some of the worlds largest banks, acquirers, gateways and card schemes, making them key to the lifeblood of Token.io. The successful applicant will serve as a central technical resolution point for a selection of these customers, once they have completed their original technical implementation and are in to a live production environment. This will be working across Tokens market-leading Open Payments proposition, encompassing engagement with opportunities and activities throughout Europe. As a trusted advisor, facilitator and problem-solver, this role must ensure that customers achieve their technical goals and realise value from their use of Tokens Open Banking products and services. This is ultimately visible through the increase in transactional volumes through their existing engagement, but also the expansion of new and additional services and extended capabilities. The TAM will build and maintain positive relationships by engaging directly with their relevant technical counterparts, whilst ensuring they maintain excellent traceability of issues through existing support platforms. It is essential for the success of this role within Token.io that any perceived technical challenges that may impact adoption and volume increase are clearly identified, communicated internally and mitigation plans are created. • Primary point of ownership for any technical / functional queries from specific customers, once they have completed their initial technical implementation, • Initially focusing on a relatively small group of our most strategic, large international customers, • Leading, driving and owning client-specific technical investigations, • Managing and driving to conclusion connection requests for new banks, • Oversight and management of new TPP (Third Party Provider) on-boarding requests, • Close interaction with the existing Level 1 customer support team (whose focus is on the remaining customer base), • Drive to set an efficient framework for the success for this role and its expansion to work with other customers across the organisation, • Provide trainings and coaching to Level 1 customer support team on our products, • Coordinate work of internal teams where needed to resolve issues and to deliver fixes, • Wickedly smart entrepreneurial professional who loves technology and who lives to innovate and deliver disruptive technologies into the market, • Truly customer-centred thinking with a passion to deliver the best possible technical standards to customers, • Highly professional approach and great communication skills with an ability to think on your feet, • Highly collaborative people who understand and value the power of working together as a team, • Passion for understanding our market, product and technology, • Ability to find innovative and pragmatic solutions, • Confident in making decisions during investigation and delivery activities, • 2+ years of experience in technical support, implementation or technical account management roles working within Fintech, software, banking businesses or payments industry., • Technical, • Familiarity with REST API is a must, • Knowledge of banking security, authentication technologies and identity management solutions would be a significant plus, • Familiarity with ISO20022 would be a plus, • Industry Solutions, • Prior experience supporting implementation of payments applications or extensive knowledge of the payments marketplace is a must., • Prior knowledge or exposure to Open Banking ecosystem would be a plus, • Knowledge of banking security, authentication technologies and identity management solutions, • Service Delivery and Support, • Truly passionate about customer delivery and support - with high levels of resilience, • Previous project management / account management experience with proven ability to prioritize and multitask in a dynamic, fast-paced environment is highly beneficial for this role, • Experience of delivering and supporting mission-critical, high availability systems and solutions, • General, • Extraordinary organisational, communication (written and verbal) and interpersonal skills, • Must have a strong work ethic and desire to succeed; tenacity, passion, persistence and integrity are all strongly desired character traits, • Excellent presentation skillsOpen to allToken is building an open future for everyone. We don’t just accept different points of view, lived experiences and new ways of thinking — we search them out. They help us make better products, better decisions, and a better place for everyone to work. So, come as you are. We acknowledge and embrace different backgrounds, identities and abilities. Respect is our default, and empathy is our baseline. No one succeeds until we all do.

Grafana Labs is a remote-first, open-source powerhouse. There are more than 20M users of Grafana, the open source visualization tool, around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps more than 3,000 companies -- including Bloomberg, JPMorgan Chase, and eBay -- manage their observability strategies with the Grafana LGTM Stack, which can be run fully managed with or self-managed with the , both featuring scalable metrics (), logs (), and traces (_). We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. About the role: Grafana Labs is looking for a Senior GTM Enablement Manager, EMEA to own regional enablement strategy and execution across Sales and the broader GTM org. You will be the in-timezone enablement leader for EMEA—extending global programs, adapting them for local market realities, and partnering closely with EMEA leadership to improve seller productivity and consistency. This is a senior individual contributor role with regional ownership. You will drive enablement that changes behavior in the field: stronger discovery, tighter qualification, better deal execution, and a consistent sales culture. Command of the Message (CoM) and MEDDPICC expertise are required; you must be highly fluent in sales frameworks and able to coach them credibly, especially in organizations where not every seller or leader has the same baseline. What You’ll Be Doing: Own regional enablement strategy & execution (EMEA) • Partner with EMEA Sales and GTM leadership to understand priorities, skill gaps, and near-term business needs, then design and deliver targeted enablement interventions., • Extend global enablement programs (sales plays, methodology reinforcement, content) and adapt them to EMEA market maturity, culture, and operating rhythms., • Own reinforcement of Command of the Message and MEDDPICC in EMEA through workshops, simulations, and live deal-based coaching–translating frameworks into practical, repeatable field behaviors., • Build a “for the field, by the field” model: co-create and co-deliver sessions with top performers and regional SMEs., • Act as the in-timezone point of contact for EMEA enablement requests, triaging needs and aligning expectations with stakeholders., • Bring field insights (objections, competitive realities, messaging clarity issues) back to global enablement, Product Marketing, and leadership., • Attend and participate in key in-region sales moments (e.g. QBRs, kickoffs) to stay close to the business, reinforce priorities, and identify real-time enablement needs., • Join core operating rhythm cadences (e.g. forecast calls, pipeline reviews, deal reviews) to observe execution, surface patterns and gaps, and translate what you see into targeted coaching, practice, and enablement programs. Support global onboarding delivery + post-onboarding ramp in-region • Support the global onboarding program by delivering existing training modules both virtually and in-person for new hire cohorts (expected annual travel is 10-20%), • Serve as a point of contact for EMEA new hires after the 6-week onboarding program as they ramp: reinforce core behaviors, share “how we win” patterns, and connect reps to the right SMEs and resources., • Coordinate targeted ramp reinforcement moments for new cohorts based on observed gaps and manager input. Support APAC enablement coordination (limited, short-term) • As needed, help organize a small number of APAC sessions (logistics, scheduling, content routing) while regional SMEs or other owners drive delivery., • Focus remains EMEA-first; APAC involvement is intended to cover short-term coordination needs, especially during low time-zone overlap periods. What Makes You a Great Fit: • 3+ years in GTM enablement, sales leadership, sales operations, or a closely related role within B2B SaaS or enterprise technology., • 2+ years prior quota-carrying experience or equivalent deal-facing role., • Demonstrated experience enabling sellers in complex, multi-stakeholder sales cycles., • Command of the Message experience (required)., • MEDDPICC experience (required)., • Excellent facilitator: you can run engaging sessions for sellers and drive participation, practice, and behavior change., • Strong cross-functional partner who can influence without authority and align stakeholders on priorities and tradeoffs., • Data-informed and field-oriented: you use metrics and qualitative signals to diagnose gaps and build practical programs., • Culturally aware and adaptable across EMEA geographies; you design once and deliver flexibly., • Willingness and ability to travel within EMEA for in-person workshops and key field moments (as needed). Bonus Points For: • Confident and competent in leveraging AI tools to drive efficiency, • We are a remote first company, so you should be experienced and skilled at working remotely with an international team, • We’re a high growth company, so your job duties will be varied and complex and will require strong judgment, collaboration, and leadership Compensation & Rewards: In the United Kingdom, the OTE (On-Target Earnings) compensation range for this role is GBP 100,000 - GBP 121,000. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally. *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. Why You’ll Thrive at Grafana Labs: • 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose., • Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment., • Transparent Communication – Expect open decision-making and regular company-wide updates., • Innovation-Driven – Autonomy and support to ship great work and try new things., • Open Source Roots – Built on community-driven values that shape how we work., • Empowered Teams – High trust, low ego culture that values outcomes over optics., • Career Growth Pathways – Defined opportunities to grow and develop your career., • Approachable Leadership – Transparent execs who are involved, visible, and human., • Passionate People – Join a team of smart, supportive folks who care deeply about what they do., • In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it., • Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. Equal Opportunity Employer: We will recruit, train, compensate and promote regardless of race, religion, color, national origin, gender, disability, age, veteran status, and all the other fascinating characteristics that make us different and unique. We believe that equality and diversity builds a strong organization and we’re working hard to make sure that’s the foundation of our organization as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. #LI-Remote For information about how your personal data is used once you’ve applied to a job, check out our .

Vacancy: Customer Feedback & Insight Facilitator Contract: 7 months FTC Closing date: Tuesday 30 June Shortlisting: Friday 3 June Proposed Interview date: w/c 6 July Salary: £29,588.35 About the vacancy: Join our Homes & Communities team as a Customer Feedback & Insight Facilitator, where your work will directly influence how services are designed and delivered. With customers at the heart of everything we do, you'll engage with a diverse community to gather meaningful feedback, turning insight into real improvements that enhance customer experience. In this role, you'll lead on collecting and analysing customer feedback through interviews, focus groups, and digital channels, identifying key trends and drivers of satisfaction. You'll transform data into actionable insights, helping to shape customer-centred services and drive continuous improvement across the organisation. If you're passionate about listening to customers, building strong relationships, and making a genuine impact through insight-led change, this is a fantastic opportunity to deliver meaningful outcomes and help create services that truly meet customer needs. *Please note that this role is currently part of the team going through a realignment process and as such the role profile and salary will be subject to review Specifically, in the role you will: • You will be responsible for developing and implementing mechanisms and channels for the collection and analysis of customer feedback, seeking to proactively resolve any issues that arise from the feedback received and enhance the customer experience., • You will be responsible for discussing feedback with customers, to explore and understand their current levels of satisfaction with our services and identifying areas for improvement. You will be responsible for identifying any drivers of satisfaction and dis-satisfaction to inform a user-centred service design process, ensuring that we focus on what customers need., • You will help Hedyn create research-based customer personas, representing the diverse population of Newport, created based on common characteristics that many share to help us better understand our customers' needs, behaviours, experiences, and goals., • You will be responsible for organising, designing and conducting one-to-one interviews with customers to capture and discuss their feedback, facilitating focus groups and managing on-line conversations via social media as required., • You will be responsible for conducting qualitative analysis of data received, identifying trends to embrace learning and embed continuous improvement in services. Share this insight with colleagues across the association to drive forward improvements to service planning, design and delivery., • You will be responsible for carrying out desktop research, using a range of methods and data sources, related to customer journey mapping and the development of customer 'personas'., • You will be responsible for promoting the value of customer feedback as a means of strengthening internal processes and improving the customer experience., • You will be responsible for producing high quality and varied research outputs for a range of audiences, including analysis, report writing and presentations where required., • You will provide advice and assistance to customers providing feedback through a range of channels, promoting digital first at every opportunity., • You will support the Customer Experience Business Partner to work collaboratively with colleagues across the association to deliver improvements to end-to-end processes that enhance the customer experience., • You will administer and co-ordinate the effective handling of all enquiries received from local councillors, MP's and assembly members. You will collect and record customer data, referring or signposting vulnerable customers for support as required., • You will keep up to date with of all relevant legislation and good practice issues relating to the role. You will respond proactively to customer complaints., • You will act upon safeguarding concerns immediately and in compliance with the safeguarding policy and procedure., • You will be responsible for the identification and management of business risk. (Please refer to the attached recruitment pack for more information.) For further information about the role, please contact Application Process: We require an application form to be completed for every role. We do not require recruitment agency support at this time - all speculative CV's will be treated as a direct application. Your Hedyn, our comprehensive benefits package: We believe Hedyn is a great place to work and it's important to us that our people feel the same way. As well as offering varied and fulfilling careers, we want every colleague to feel appreciated. That means having the best possible benefits package, the flexibility to maintain a great work-life balance and the opportunity to achieve your full potential. We are still at the beginning of our journey. Join us to help shape it. Enhanced Pension Scheme: We offer an attractive pension scheme with generous employer contributions of up to 12%. You are able to determine the level of contributions that is right for you. Enhanced Annual Leave: You'll start on 25 days annual leave (+ Bank Holidays) which would increase gradually to 30 days following 3 years' service. SMART Working (dependent on role): You're trusted to manage your time to work in a way that meets the needs of our customers, colleagues and communities. At Hedyn, we believe that 'work is something you do rather than somewhere you go.' Health and Wellbeing: We have many health and wellbeing policies and initiatives such as Cycle to Work and Enhanced Maternity/Paternity/Adoption. Flexible Benefits We have a flexible benefits package that allows colleagues to spend £625 towards the benefits that suit them. There is a wide range of benefits available to choose from including Private Medical Insurance, Health Cash Plan, the option to have your professional memberships paid for, and Electric Vehicles. Development: We offer many professional and personal development options such as sponsored study opportunities and career progression and development. We want you to be at your very best. Please feel free to let us know of any changes we can make at any point in the recruitment process that will help support your application. If you are looking for your next career challenge, seeking responsibility, and are passionate about delivering the best possible service, we'd love to hear from you. JBRP1_UKTJ