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  • Guest Experience Manager
    Guest Experience Manager
    11 days ago
    £30000–£35000 yearly
    Full-time
    London

    Reporting directly to the Operations Manager, the Guest Experience Manager (GXM) will oversee the day-to-day operations of the museum, ensuring the Guest Experience team is well coached and equipped to meet their objectives. Team Management Managing a team of approximately 15–20, the GXM will foster a supportive and unified staff culture. Key responsibilities include completing and communicating staff rotas, coaching and training staff, conducting probation and performance reviews, and carrying out basic fact-finding exercises. Gift Shop & Retail Operations The GXM is responsible for the smooth operation of the museum’s gift shop, supervising a team of five shop staff. Duties include ensuring exceptional customer service, overseeing merchandising standards, managing retail POS procedures, monitoring stock levels, and coordinating replenishment. The GXM will create and communicate shop staff rotas, support training and development, lead performance reviews, and ensure sales targets and retail KPIs are met. Collaboration with the Operations Manager on product launches, visual merchandising, and promotional activity is essential. Guest Experience Delivering outstanding guest experiences sets Paradox Museum apart. The GXM will lead with exemplary customer service skills, manage the flow through the museum, handle time-slot management, answer guest questions, and act as the first point of escalation. Mastery of the ticketing system and retail POS is essential. Facilities and Operations Each shift, the GXM will manage all operational elements to ensure a safe environment for staff and guests. Responsibilities include key holding, acting as first aider and fire warden, performing daily reconciliation banking tasks, and troubleshooting IT and maintenance issues. The GXM will also liaise with cleaning and maintenance contractors and complete regular facility reports. Minimum Requirements • Minimum two years’ team leadership experience within a high-volume Customer Service, Leisure, Tourism, or Hospitality environment, • Experience in rota creation and communication, staff training, and performance review, • Supervisory level experience with Box Office/POS, • Experience in managing labour budget and delivering targeted KPIs, • First aid, fire marshal, and personal licence certificate holder (desirable) Personal Attributes • Outstanding organisational and time-management skills, • Excellent communication and presentation skills, • Fluency in English (verbal and written); additional languages desirable, • Ability to thrive in a fast-paced environment, • Enthusiastic about change and capable of driving the business forward

    Easy apply
  • Porter
    Porter
    16 days ago
    £1600–£2500 monthly
    Full-time
    London

    Site Porter, with live in available. We are seeking a reliable, hands-on Site Porter to support the smooth running of our building and some guest-facing operations. This role involves a mix of guest assistance, venue support, facilities upkeep, and light maintenance. The ideal candidate is proactive, friendly, and ready to take ownership of duties across our unique multi-use site. Key Responsibilities Guest & Venue Support Greet and assist guests across the building. • Show prospective clients and visitors around the venue space., • Provide keys for out-of-hours hotel check-ins., • Respond promptly to guest requests, ensuring a positive experience. Building & Public Area Maintenance • Maintain cleanliness, order, and presentation of all public areas., • Carry out basic maintenance tasks such as small repairs, and reporting any issues requiring further attention., • Conduct routine checks to ensure facilities are safe, functional, and well-presented. Operational Support • Assist venue and hotel teams with general tasks as needed., • Support the smooth operation of the building as the business grows into new ventures., • Work collaboratively with management to ensure high standards throughout the site. Perks & Benefits • Free drinks from the coffee shop., • Discounted stays in our rooms., • Porters lodge., • Laundry services., • Opportunity to work across multiple areas of a growing business.

    No experience
    Easy apply
  • Multi Skilled Maintenance Engineer
    Multi Skilled Maintenance Engineer
    1 month ago
    £16–£25 hourly
    Full-time
    London

    Job Description: Job Overview We are seeking a highly skilled and motivated Maintenance Engineer to join our dynamic team. The ideal candidate will possess a strong background in electrical engineering, plumbing or catering equipment. As a Multi-Skilled Maintenance Engineer, you will be responsible for delivering planned, reactive, and preventative maintenance across a variety of commercial and public buildings. You’ll ensure that electrical, mechanical, and building fabric systems are maintained to the highest standards, ensuring compliance, safety, and minimal downtime. Duties and Responsibilities: Perform planned preventative maintenance (PPM) and reactive repairs on building systems, including electrical, mechanical, plumbing, and HVAC. Service, repair, and test commercial catering equipment, including ovens, fryers, grills, dishwashers, and refrigeration units. Diagnose and resolve faults quickly to minimise downtime and ensure safe operation of all systems. Carry out general building maintenance and fabric repairs as required. Ensure all work complies with health, safety, and environmental regulations. Maintain accurate service records, job sheets, and compliance documentation. Work independently or as part of a team to meet client service level agreements. Skills & Experience Proven experience in facilities maintenance and commercial catering equipment servicing. Strong electrical and/or mechanical fault-finding skills. Recognised qualifications such as City & Guilds / NVQ Level 3 in Electrical, Mechanical, or Plumbing. 18th Edition IEE Wiring Regulations (for electrically biased engineers). Experience with gas and electric catering equipment (Rational ovens, dishwashers, fryers, etc.). Excellent communication and customer service skills. Full UK driving licence (if mobile role). Benefits Competitive salary. Company van and fuel card (if mobile). Company pension scheme. Job Type: Full-time Work Location: In person

    Immediate start!
    No experience
    Easy apply
  • Maintenance Assistant
    Maintenance Assistant
    1 month ago
    £28000–£28712 yearly
    Full-time
    London

    Maintenance Officer About the role This will play a key role in carrying out a range of general health & safety room checks, cleaning, building maintenance and caretaking tasks. The role will report to and support the Head of Building and Facilities in the delivery of planned, reactive maintenance and cleaning tasks. The role will ensure a safe, clean and welcoming environment for residents employees and visitors by providing a repairing, maintenance cleaning service in order to keep the various buildings and grounds to the highest standard, whilst minimising the need for external contractors. Responsibilities • To support daily, weekly & monthly planned maintenance tasks as scheduled, • (fire alarm tests, water temperature recording, emergency lighting tests, etc.)., • • Support Customer Services with planned room health & safety checks, • • Support the delivery of first line response to reactive maintenance, cleaning and, • repairs., • • Minor building fabric spot cleaning, repairs, decorating tasks and plumbing, • repairs., • • Check of plant rooms and boilers for leaks and general condition, • • Ensure equipment is well maintained, adequately stored and meets all safety, • requirements, • • Ensure that all portable electrical appliances are tested as required, • • Use a range of common hand and power tools to carry out your job as required, • • Assist with inspection of the condition of the grounds, building and facilities, • • General janitorial duties as requested., • • Ad-hoc porterage duties (moves and changes, furniture management and etc.)., • • Maintain accurate digital documentation., • • Provide excellent customer service to residents, ensuring they are made aware, • of work order progress in a timely manner., • • Proactively walking the Communal Areas and all floors, reporting and following, • up on any health & safety, maintenance or cleaning issues, • Ensure the organisation’s Health and Safety procedures regarding Safety at, • Work are consistently implemented and followed., • • Contribute to Risk Assessment activities and implement appropriate actions., • • Monitor and liaise with Sub-Contractors ensuring good Health and Safety, • Practices are being carried out and quality of work is of high standard., • • Clear snow and grit paths during bad weather periods., • • Ensure that all duties and services provided are in accordance with policies and, • procedures., • • Monitor and action tasks listed on in-house systems, in a timely manner,, • ensuring the key performance indicator requirements are in place., • • To comply with individual responsibilities, in accordance with work role for, • health and safety in the workplace., • • To undertake such other duties within the competence of the post holder which, • may be required from time to time., • Person specification, • Ideal attributes for meeting the needs of the position and being an effective member, • of the wider Your Place team., • Experience, • Experience of risk assessment or a health & safety qualification, • Experience of building cleaning and maintenance, handyperson or caretaking, • duties., • Qualifications, • Building trade or health & safety/facilities management qualification, • Skills & knowledge, • Good understanding of health and safety requirements within a building, • environment, • Good communication skills, • Good IT and systems skills, • Abilities, • Ability to interact and communicate effectively with a wide variety of people, • maintaining professional boundaries, • Ability to manage own work load effectively and under pressure, • Ability to accurately input information on a database or information systems, • Personal qualities, • Confidence to challenge where necessary in relation to property / security, • matters, • Diplomatic and tactful, • Patient and tolerant, • Self-motivated and enthusiastic, • Honesty, reliability and punctuality, • Good interpersonal skills, • Desirable criteria, • Full driving licence, • Before starting this position, you’ll need to undergo a criminal record checks

    Easy apply
  • Tech-IDC-IT Ops Engineer
    Tech-IDC-IT Ops Engineer
    2 months ago
    £30000–£40000 yearly
    Full-time
    London

    Infrastructure Operations and Maintenance Assistant Job Responsibilities: 1. According to Alibaba's requirements, perform 5*8 IDC room duty, and can quickly arrive at the scene according to the requirements of the operation and maintenance event management specifications outside working hours., 2. Update and maintain the completeness and 100% accuracy of infrastructure information, regularly check the platform alarm settings, monitor system availability and stability., 3. Familiar with IDC room environment and monitoring system, complete facility inspections according to Alibaba's requirements, including but not limited to facility status checks, review and tracking of maintenance/repair MOP., 4. Respond quickly and arrive at the scene according to the operation and maintenance event management specifications, timely handle events and report them according to EOP., 5. Familiar with the power, HVAC, weak current architecture and working principles of IDC room infrastructure in the jurisdiction, can quickly locate fault points and restore faults when an event occurs., 6. Familiar with infrastructure monitoring management, capacity management, security management, and availability management to improve operational efficiency., 7. Can independently develop and implement proprietary change MOP to ensure that no faults are caused by changes., 8. Complete other related work required in the "Service Contract," "Outsourcing Requirements Specification," and attachments. Education: Undergraduate degree Major Requirements: Relevant major Industry experience: Basic knowledge of data center management Work experience: 1 year of work experience Skill requirements: Basic infrastructure knowledge, basic IDC knowledge. Communication ability: Clear and logical expression, polite listening Assistance ability: Ability to collaborate and communicate with multiple teams, remote collaboration skills, cross-language, and cross-regional teamwork skills. Foreign language ability: English + Chinese

    Easy apply