Workplace & Facilities Supervisor
hace 3 días
Edinburgh
We are Kiltane, an Edinburgh based brand specialising in cashmere and dedicated to creating easy-to-wear timeless luxury for everyday living. Role Overview We are seeking an experienced and well-organised Workplace & Facilities Supervisor to coordinate the effective operation of our head office, retail stores, and warehouse. This role supports the business by ensuring that all locations are safe, compliant, well-maintained, and operate to consistent standards. Acting as a central point of coordination, the Workplace & Facilities supervisor works closely with store teams, office colleagues, and external suppliers to address facilities and health & safety matters in a structured and organised way. The role is varied and hands-on, requiring strong organisational skills, sound judgement, and the ability to work collaboratively within an established management structure. Responsibilities Office, Store & Facilities Coordination • Coordinate the upkeep, safety, and presentation of the head office, retail stores, and warehouse, • Act as a central point of contact for facilities-related queries from store managers and office teams, • Coordinate reactive and planned maintenance issues across all locations, ensuring actions are tracked and followed through, • Work with cleaning, security, and maintenance contractors to support service delivery across the business, • Monitor facilities issues and recurring themes, escalating risks or concerns where appropriate, • Support office moves, refurbishments, store changes, and layout updates as required, • Manage office supplies, furniture, and equipment for the head office Health & Safety • Coordinate health & safety activity across all company locations in line with UK legislation, • Support the completion, maintenance, and review of risk assessments for office, retail, and warehouse environments, • Maintain and update health & safety policies, procedures, and records, • Coordinate emergency procedures, drills, and evacuations, • Maintain accurate records of incidents, accidents, and near misses, • Support the management of First Aid and Fire Marshal cover across locations, • Coordinate health & safety training requirements and follow up on outstanding actions, • Work with store managers and office teams to promote safe working practices Visitor & Workplace Experience • Oversee visitor sign-in and security procedures at head office, • Ensure a professional and welcoming environment for visitors and employees, • Manage meeting room bookings and room setup, • Arrange catering and hospitality for meetings and company events Supplier & Service Coordination • Act as a key point of contact for external suppliers and service providers, • Coordinate service visits, works, and follow-up actions, • Monitor service delivery against agreed standards and report any issues, • Maintain records of suppliers, services, and facilities-related activity, • Oversee office-based technology such as printers and AV equipment, handling basic troubleshooting, • Liaise with IT support providers to resolve technical issues as required Skills & Experience Essential • Strong organisational and time management skills, • Excellent written and verbal communication skills, • A proactive and confident approach, with the ability to build effective working relationships, • Ability to manage multiple priorities in a busy environment, • Strong attention to detail and problem-solving skills, • A recognised Health & Safety qualification (e.g. IOSH) Desirable • Previous experience in an Office Manager or facilities-related role, • Good working knowledge of UK Health & Safety legislation, • Experience working in a retail head office or similar environment Personal Qualities • Highly organised and adaptable, with a practical and professional approach, • Confident, approachable, and able to work effectively with stakeholders at all levels, • Comfortable working independently and taking ownership of responsibilities, • Positive, solutions-focused, and reliable