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  • Executive Housekeeper
    Executive Housekeeper
    2 days ago
    Full-time
    London

    Summary: The Executive Housekeeper is a critical member of the shipboard management team, responsible for the management of all Housekeeping functions and team members onboard. The Executive Housekeeper possesses a dynamic outgoing demeanor with a passion for ‘Delivering the Wow’ through exceptional service while demonstrating exemplary leadership skills. He/she continually strives to exceed hospitality industry cleanliness and presentation standards, while ensuring complete guest and team satisfaction. He/she establishes and maintains a positive working environment of transparency, fairness and consistency, with clear performance expectations and open and frequent communication. He/she focuses on operational goals where training, leadership development and recognizing overall team performance are paramount. Leading by example and from the front of the house, the Executive Housekeeper instills an environment where team members are enabled to deliver exceptional customer service to our guests through flawless and cons Essential Duties and Responsibilities 1. In accordance with Royal Caribbean International’s philosophy of Anchored in Excellence, each employee conducts oneself in a professional and courteous manner at all times. This applies to physical and verbal interactions with guests or fellow shipboard employees and/or in the presence of guest contact and crew areas. 2. Ensures cleanliness, maintenance and presentation standards are managed to brand standards in all Housekeeping areas, including all guest staterooms and balconies, guest corridors, officer cabins, laundry, lockers and storage areas in both the front and back of house. Spends at least 50% of working day in front-of-house operations to set tone and oversee inspection processes, ensuring feedback is delivered in constructive and appropriate manner with emphasis on positive reinforcement. Ensures all administrative and back of house functions are completed on time, accurately and are maintained to standard. 3. Reports to the Hotel Director and takes an active role in all hotel division activities. Educates fellow division heads on cleanliness standards. Establishes himself/herself as a content expert on all Housekeeping and cleanliness related matters. Develops and maintains strong rapport and frequent communication with the Facilities Manager, the Deck Department and Marine Department to ensure timely completion of ongoing and preventative maintenance in an organized and well planned manner. Provides preventative maintenance reporting to enable maintenance to be planned and executed appropriately to improve stateroom, balcony and corridor appearance. 4. Responsible for leading, motivating and coaching a team of empowered individuals who will strive to deliver exceptional guest service, taking ownership and accountability for reacting to guest feedback and requests effectively and efficiently. Responds to guest complaints and concerns in prompt, empathetic, and customer centric manner, ensuring appropriate resolution and using every guest issue as an opportunity to coach and mentor the Housekeeping management and team. Executive Housekeeper will permanently resolve recurring service failures through root cause analysis and effective problem solving techniques. Practices sound business sense in an ethical manner at all times. Enforces and assists shipboard senior management team in facilitating the ‘Guest Conduct Policy’. 5. Mentors, develops and provides both classroom-style and on-the-job training to team members to strengthen their current performance and preparation for succession planning. Demonstrates strong ability to coach and develop team members on effective problem resolution skills and aptitudes. Ensures team communication is maintained at highest levels, through activities such as morning line up, etc. to constantly keep team informed and aware of relevant information. Evaluates and tracks development on an individual and team level, ensuring every team member receives frequent, open and honest feedback about his/her performance, individual strengths and improvement opportunities. Reviews and ensures compliance with the training matrix for all positions. 6. Oversees, coordinates, and administers the Housekeeping Division schedule in conjunction with the shoreside support group. Actively identifies and monitors the scheduling needs of the Housekeeping division. Demonstrates aptitude for the management of headcount within assigned area, as it relates to and supports the business needs of the ship. Collaborates with CTI or other designated company to ensure Laundry staffing needs are constantly maintained and planned for. Is able to identify skill sets in individuals for succession planning for fleet-wide Housekeeping operations. 7. Effectively manages all Laundry Operations onboard ensuring that the Laundry Master has all necessary skills, training, tools, information and support to enable delivery of services and products flawlessly and on a consistent basis. Ensures all laundry equipment is maintained in good working order and advance planning is put into place to ensure that long-term equipment needs are met. Maintains an accurate inventory of all linen, terry, crew linens and other items par levels, ensuring that at all times purchases are made to maintain sufficient par to meet the business demands. Ultimately ensures that the quality of all linen items serviced for the ship along with guest and crew items are up to the required presentation standards. Reviews regularly the quality control and discard sheets and provides root cause analysis. Completes daily walk through of the laundry operation and completes a formalized laundry inspection each week with the Laundry Master. 8. Actively manages and reviews yearly budgets for Housekeeping and Laundry cost centers/expenses (e.g. consumable and replaceable items) and revenue streams (e.g. laundry, floral cart, tuxedo program, etc.). Maintains appropriate cleaning costs and monitors consumption, storage and supply orders placed to minimize waste. Prepares financial operational business plan to enhance the overall business performance of the division. Applies strategic planning to identify business efficiencies within the division’s cost center supporting company targets and goals, and seeking ways to promote revenue streams. 9. Leads division in taking a proactive approach to achieving and exceeding quantitative and qualitative goals and targets set for Housekeeping guest satisfaction ratings, GOLD Anchor Quality Reviews, employee satisfaction scores, Public Health inspections and audits, and Housekeeping Operational Reviews. Reviews and acts upon audit findings and guest feedback, ensuring team are trained and educated appropriately to prevent recurrences. Responsible for achieving objectives as defined by the balanced scorecard metrics ensuring that all company initiatives and other priorities as communicated by senior management are positively supported. 10. Maintains and communicates current knowledge of all ship’s regular events and special functions in order to provide guests and housekeeping team with accurate and updated information. 11. Comprehensive knowledge of cleaning practices, procedures, equipment and materials. Ensures cleaning equipment and supplies are maintained and that all team members are adequately trained to ensure proper and effective use. 12. Attends department and division head meetings. In addition, facilitates divisional crew and management meetings, training activities, courses and all other work-related activities with the Housekeeping Team. Continually updates job knowledge by investigating new trends in housekeeping and cleanliness practices, reviewing professional publications, establishing personal networks, and sharing of best practices, lessons learned and new benchmarks with shipboard management and shore-side support groups. 13. Ensures frequent and consistent updates of clear and concise handover notes to eliminate any possible miscommunication that compromises the efficiency of set processes. Works to ensure that their divisions’ manager and supervisor placement's maximize individual strengths to support the organizational needs. Through managing individual strengths this will allow for a seamless management handover allowing for minimum disruption to the team and operation. 14. Oversees the Stateroom Attendant Performance Management Tool, ensuring system is maintained per the system’s Standard Operating Procedures document. Disseminates appropriate information and section assignments, ensuring poor performers are coached, re-trained and counseled through back of house rotation. Utilizes progressive disciplinary process in accordance with guidelines and ensures top performers are consistently recognized and motivated. 15. Identifies Career path opportunities for Management team and crew members and assists accordingly to reach career goals as a coach and mentor and works with the Fleet Executive Housekeepers. 16. Oversees the allocation of Support team resources for luggage and turnaround duties in conjunction with the Hotel Director. Reviews with the BOH Senior Deck Supervisor on a per voyage basis the assignment of resources from divisions. 17. Oversees the luggage operation on the last night of the cruise and turnaround day process to ensure duties are completed within the allocated time and to the required standards. 18. Oversees the entire Turnaround day process and monitors the progress of the Management teams, Stateroom Attendants, Support teams, Linen runners and Laundry team to ensure stateroom areas will be ready by 1:00pm. 19. Fully owns any guest concern in line with onboard problem resolution guidelines to ensure maximum guest satisfaction and oversees the entire division and trains and coaches responses for effective problem resolution. 20. Maintains safe, secure, and healthy environment by enforcing organizational standards, pr

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  • Housekeeper
    Housekeeper
    28 days ago
    £13–£14 hourly
    Full-time
    London

    Chintemani Brasserie, a new high-end casual dining restaurant from the acclaimed Bemse Group is now opened in Chelsea in London. Blending exquisite Mediterranean flavours, we are committed to providing an exceptional guest experience in a sophisticated environment. We are currently building our dedicated opening team and are seeking a meticulous and reliable Housekeeper to ensure our premises consistently reflect our high standards. As a Housekeeper, you will play a crucial role in maintaining the pristine condition of our restaurant, contributing significantly to the overall ambiance and guest satisfaction. Key Responsibilities: • Perform comprehensive cleaning and maintenance of all restaurant areas, including dining spaces, restrooms, and back-of-house facilities., • Ensure all surfaces, fixtures, and fittings are thoroughly cleaned, polished, and presented to an immaculate standard., • Manage waste disposal and recycling processes efficiently and hygienically., • Handle laundry duties for linens, uniforms, and other restaurant textiles as required., • Monitor cleaning supply inventory and report needs to management., • Identify and report any maintenance issues or damages promptly., • Adhere strictly to all health, safety, and hygiene regulations and company policies. Requirements: • Proven experience in a housekeeping or cleaning role, ideally within a high-end hospitality, restaurant, or hotel setting., • A keen eye for detail and a strong commitment to maintaining impeccable standards of cleanliness and organisation., • Ability to work efficiently, both independently and as part of a team, in a fast-paced environment., • Reliability, punctuality, and excellent time management skills., • Knowledge of various cleaning techniques, chemicals, and equipment., • Flexibility to work a schedule that may include evenings, weekends, and holidays. What We Offer: • An exciting opportunity to be an integral part of a prestigious new restaurant opening., • A dynamic and supportive work environment within the expanding Bemse Group., • Opportunities for professional development and career growth., • Competitive remuneration., • Staff meals and a range of team benefits.

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  • HGV & VAN TECHNICIAN
    HGV & VAN TECHNICIAN
    1 month ago
    £35000–£55000 yearly
    Full-time
    Feltham

    NEW WORKSHOP OPENING JUNE 2026 Job Overview We are seeking a skilled and dependable Commercial Vehicle Technician to join our team at our brand-new, state-of-the-art workshop. You will be responsible for the maintenance, inspection, and repair of a diverse fleet, ranging from small vans to 44-tonne HGVs, ensuring they meet all DVSA and VOSA road safety standards. Key Responsibilities • Routine Maintenance: Carry out scheduled servicing, preventative maintenance, and safety inspections (e.g., 6-week or 8-week checks)., • Diagnosis & Repair: Use advanced diagnostic tools (e.g., Jaltest, TEXA) to identify and fix mechanical, electrical, hydraulic, and pneumatic faults., • MOT Preparation: Prepare, present, and accompany vehicles for annual MOT inspections., • Compliance: Accurately complete job cards, maintenance records, and service reports to maintain legal "O" licence requirements., • Roadside Support: Respond to breakdowns and provide mobile emergency repair services on a rotational basis. Essential Qualifications & Skills • Education: NVQ Level 3 or City & Guilds equivalent in Heavy Vehicle or Light Vehicle Maintenance and Repair., • Licence: Full UK driving licence. An HGV Class 1 (C+E) or Class 2 (C) licence is highly desirable but not always essential., • Experience: Minimum of 1–3 years of experience in a similar commercial workshop environment., • Technical Knowledge: Deep understanding of diesel engines, air braking systems, and multiplex/CAN bus electrical systems., • Soft Skills: Strong problem-solving abilities, attention to detail, and the ability to work effectively in a fast-paced team. Why Join Our New Workshop? • Modern Facilities: Work with brand-new equipment and the latest diagnostic technology in a clean, safe environment., • Career Growth: Opportunities for specialized training, such as IRTEC accreditation or EV/hybrid vehicle certification., • Competitive Rewards: Attractive salary packages (often ranging from £35k to £55k+ DOE) with overtime rates and comprehensive benefits like healthcare and pension schemes.

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  • Cleaner / Housekeeper
    Cleaner / Housekeeper
    2 months ago
    £13–£13.5 hourly
    Full-time
    Pimlico, London

    Position Summary We are seeking a reliable, experienced and detail-oriented Housekeeper to maintain cleanliness, organization, and overall appearance of assigned apartments. The ideal candidate takes pride in their work, follows safety guidelines, and ensures a welcoming and sanitary environment for residents, guests, or staff. Key Responsibilities • Clean and sanitize bathrooms, kitchens, bedrooms, living areas, and common spaces, • Dust, sweep, mop, vacuum, and polish floors and surfaces, • Change bed linens and make beds, • Empty trash bins and dispose of waste properly, • Replenish cleaning supplies and toiletries as needed, • Follow established cleaning schedules and checklists, • Report maintenance issues, damages, or safety hazards, • Handle cleaning equipment and products safely and responsibly Qualifications • Previous housekeeping or cleaning experience essential, • Ability to follow instructions and work independently, • Strong attention to detail, • Good time management skills, • Physical stamina to stand, bend, lift, and move for extended periods, • Ability to maintain confidentiality and professionalism, • Excellent communication Work Environment • May involve working in residential homes, offices, hotels, or healthcare facilities, • Requires lifting up to 25–35 lbs, • Flexible schedule, including possible evenings or weekends Skills & Attributes • Dependable and punctual, • Organized and efficient, • Positive attitude, • Trustworthy and respectful If you are ready for a challenge and looking for a company you are able to grow in, then we look forward to hearing from you.

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