Operations Coordinator - Freight Forwarding
10 days ago
Southampton
Location: Southampton | Full-Time | Competitive Salary + Enhanced Benefits \n Are you an experienced freight forwarding professional who enjoys taking ownership of shipments, building strong customer relationships and keeping operations running smoothly? \n We're recruiting an Import & Export Operations Coordinator to join a growing, established logistics business in Southampton. \n This is a fantastic opportunity for someone who enjoys the variety of freight forwarding, takes pride in delivering excellent customer service and wants to be part of a supportive, forward-thinking team where their contribution genuinely matters. \n About the Role: \n As an Import & Export Operations Coordinator, you'll be responsible for managing customers' import and export requirements, ensuring shipments are handled efficiently, accurately and in line with established procedures. \n You'll be a key point of contact for customers, suppliers and colleagues, helping to maintain high service standards while keeping operations organised and commercially focused. \n It's a varied, hands-on position where you'll have the opportunity to take ownership of your workload, solve problems and contribute ideas that improve the way things are done. \n What You'll Be Doing: \n\n • Coordinating day-to-day import and export shipments, ensuring everything is processed accurately and on time.\n, • Managing customer requirements and maintaining regular communication throughout the shipment process.\n, • Building strong relationships with customers, understanding their needs and delivering a responsive, professional service.\n, • Liaising with suppliers and overseas offices to ensure shipments run smoothly.\n, • Monitoring supplier performance and helping maintain consistently high service standards.\n, • Processing customer invoices promptly and ensuring supplier costs are recorded accurately.\n, • Working towards departmental KPIs, supporting operational efficiency and profitability.\n, • Identifying potential problems early, resolving issues proactively and escalating more complex matters when necessary.\n, • Following established operational procedures and suggesting improvements to existing processes.\n, • Working closely with the Operations Manager and wider team to deliver excellent results.\n\n What Our Client Is Looking For: \n\n • Experience in freight forwarding, ideally within import and/or export operations.\n, • Strong organisational skills and the ability to manage multiple shipments and priorities.\n, • Excellent customer service skills with a natural ability to build rapport and maintain lasting relationships.\n, • Confident communication skills when dealing with customers, suppliers and colleagues.\n, • A proactive, positive attitude and a genuine willingness to find solutions.\n, • Good attention to detail, particularly when handling shipment information, invoicing and supplier costs.\n, • The ability to work independently while contributing positively to a wider team.\n, • A commercially aware approach, with an understanding of the importance of efficiency, service levels and profitability.\n\n Most importantly, we're looking for someone who takes ownership, enjoys working with people and brings a positive, can-do attitude to their work. \n What's on Offer \n\n • Competitive salary (dependent on experience).\n, • Enhanced employee benefits.\n, • The opportunity to join a growing, established logistics organisation.\n, • A supportive, collaborative team environment where people are genuinely valued.\n, • The chance to take ownership of your work and contribute ideas that make a difference.\n, • A business that encourages personal development, initiative and long-term career growth.\n\n Ready for your next move in freight forwarding? \n If you're an organised, customer-focused Import & Export professional looking for a new challenge in Southampton, we'd love to hear from you.