Account Coordinator
hace 21 días
Shipley
Annual Salary: £28,000 - £30,000 Dependant on experience \n Location: Bradford \n Job Type: Full-time \n We are seeking a proactive and motivated Key Accounts Coordinator to join our client in Baildon. This role is crucial for maintaining excellent customer service for all allocated Key Accounts customers and developing business relationships. \n Day-to-day of the role: \n\n • Maintain accurate data records on all systems used within the role.\n, • Ensure productivity levels meet or exceed agreed standards.\n, • Report any costs due to errors to the Operations Manager.\n, • Handle customer queries via telephone and email, and monitor and maintain the shared inbox.\n, • Undertake customer bookings and input data into Cargo Wise and other relevant systems.\n, • Liaise with customers, subcontractors, suppliers, and agents.\n, • Check and send customer documentation and produce bills of lading.\n, • Provide bill of lading instructions and carry out any other reasonable duties required by the business.\n, • Engage in networking and research to stay ahead of the competition and persuade customers that our high service levels will meet their needs in terms of quality, service, and price.\n, • Interpret and manage customer requirements, working to understand, anticipate, and meet their needs.\n\n Required Skills & Qualifications: \n\n • Proven experience in a commercial environment or a similar position, preferably with experience in import/export freight forwarding.\n, • Excellent service ethic with a proactive and positive attitude.\n, • Strong negotiation skills and the ability to manage own workload and prioritize tasks.\n, • Good IT skills, including proficiency in Microsoft Word, PowerPoint, Excel, and Outlook.\n, • Ability to work effectively under pressure and on own initiative.\n, • Excellent communication, organizational, and attention to detail skills.\n, • A good level of education in Maths & English, and industry-related qualifications as agreed with your line manager.\n\n