Night Supervisor
2 days ago
Aberdeen
We are looking for a Night Supervisor to join our Front Office Team at the Hilton Aberdeen TECA. The successful applicant will have a positive ‘can do’ attitude, be passionate about providing excellent service and show that they care. Location: Hilton Aberdeen on the site of The Event Complex Aberdeen (TECA). The 200‑bedroom Hilton Hotel on the site of the Aberdeen Exhibition and Conference Centre hosts Quarter House Bar & Grill, Flight Path, The only Executive Lounge in Aberdeen and Devona Spa & Leisure. • Welcome late‑arriving guests, handling check‑ins, check‑outs, and everything in between., • Handle night audits and end‑of‑day reports, keeping things organised and ready for the morning crew., • Act as the Manager on Duty overnight, confidently overseeing hotel operations and being the main point of contact for guests and the team throughout the night., • Support and guide the night team during the shift, ensuring tasks are completed smoothly and high standards of service are maintained at all times., • Address guest requests or concerns during the night, such as room service, resolving issues, or providing amenities., • Handle any overnight incidents or emergencies calmly and professionally, making sound decisions and following hotel procedures., • Maintain lobby and public areas tidy and welcoming, setting up the hotel for a fresh start each morning., • Monitor safety and security through regular checks, ensuring guests enjoy a peaceful night’s stay., • Coordinate with the early‑morning team to hand off a seamless shift., • Communicate effectively with other departments, ensuring important updates or guest requests are passed on clearly for the daytime teams., • Previous experience in hospitality or finance roles, with an understanding of accounting principles., • Strong attention to detail and accuracy, especially in financial reconciliation., • Good communication skills and the ability to handle guest enquiries professionally., • Basic IT skills and familiarity with property management systems (PMS)., • Flexibility to work night shifts and the ability to remain focused and productive., • A natural night owl who’s comfortable working through the late hours., • Friendly and welcoming, ready to offer service with a smile., • Good with numbers and detail‑oriented, especially when handling nightly audits and reports., • High energy and adaptability, thriving in the quiet but active world of night shifts., • Discounted hotel room rates for you and your friends & family., • Additional days leave for your birthday., • Enhanced maternity, adoption & shared parental leave., • Course sponsorship., • 30% F&B discount at RBH hotels., • Refer a Friend scheme (earn £250 for each referral up to 5 referrals)., • Flexible working arrangements., • Wagestream – choose how and when you get paid., • Life insurance., • Employee assistance programme., • Social and wellness events and activities all year round., • Free meals on duty, saving you over £1000 per year. RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com. #J-18808-Ljbffr