Receptionist/Care Navigator
hace 17 días
Brentwood
Tile House Surgeryhas an opportunity for an enthusiastic and proactive receptionist/care navigator to join our team for 24 hours per week. This will be worked over 4 days 6-hour shifts with a mix of 7.30am-1.30pm and 1pm-7pm. Exact working days can be discussed at interview - no weekend working. The receptionist/care navigator plays a pivotal role in the experience of patients at our practicehelping them to access the right services and dealing with their queries face-to-face online and by telephone. Some of the responsibilities of this varied role include: • Greeting and directing all patients., • Booking cancelling and moving patientappointments., • Handing out letters completed forms specimen bottles etc., • Dealing with requests for information., • Advising patients of Practice procedures., • Registering new patients., • Answering the telephone promptly., • Assisting GPs with their requests., • Referring patients to localdomiciliaryservices., • Dealing with incoming emails as per practice procedure.General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience offers excellent communication skills and has the following attributes:, • Ability to work in a polite confidential and discreet manner respecting patients and colleagues at all times., • Experience of working with the general public being sensitive and empathic in distressing situations., • Ability to work as part of a team., • Strong IT and administration skills with a high level of accuracy and attention to detail. Tile House Surgery isalarge trainingpractice serving a patient population pride ourselves on the level of care we provide to our patients and operate the SystmOne clinical system and have a history of high QOF achievement and aCQC rating ofGood across all domains. We can offer the following benefits: • Supportive and friendly environment, • Flexible working hours within the constraints of surgery opening hours and cover required, • Peer support, • 25 days holiday (pro rata) bank holidays, • NHS pension Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. Key Skills Multi-line Phone Systems,Customer Service,Computer Skills,QuickBooks,Medical office experience,Office Experience,10 Key Calculator,Dental Office Experience,Front Desk,Administrative Experience,Medical Receptionist,Phone Etiquette Employment Type : Hourly Experience: years Vacancy: 1