Transport Operations Assistant 6-month FTC - Crawley
2 days ago
Stockton-on-Tees
25,000 - 26,000 Per Annum Transport Operations Assistant 6-month FTC Salary 25,000 - 26,000 FT 35 hours per week Shift Pattern Monday to Friday with occasional weekend/after-hours on-call duties * Full-time office-based We are looking for a motivated and organised Transport Operations Assistant to join our Transport Team. This is an exciting opportunity for an entry-level or graduate candidate looking to build a career within transport, logistics, and operations. You will play an important support role across our Planning, Delivery, and Support functions, helping to coordinate efficient and cost-effective transport journeys while delivering excellent customer service. This role offers exposure to all areas of transport operations and the wider travel and logistics industry, providing an excellent foundation for future career development. Working closely with planning, delivery, and support teams, you will communicate confidently with colleagues, customers, and third-party suppliers by phone and email to help ensure every journey runs smoothly. You will be joining a passionate and dedicated team that is committed to delivering excellent service while maintaining a supportive and collaborative environment. Basic Excel skills and confidence working with data would be beneficial, but a willingness to learn and develop new skills is more important. You will help support accurate planning, responsive decision-making, and the consistent delivery of an outstanding customer experience. • Maintain and administer master route planning data, ensuring all systems and databases are accurate and up to date to support effective journey delivery., • Support Transport Planners and the Team Leaderin producing cost-effective and efficient journey plans in line with business rules and service standards., • Manage operational changes and queries(including amendments, cancellations, and customer requirements), ensuring routing efficiency and driver compliance are maintained., • Monitor flights, traffic, and weather conditions, adapting transport plans in real time to accommodate last-minute changes and ensure smooth driver coordination., • Communicate effectively with customers, drivers, colleagues, and third-party suppliers, providing clear information on pick-ups, mobility, luggage, and journey arrangements., • Produce and maintain journey documentation and reporting, including customer pick-up times, overall mileages, and data required for internal budget tracking., • Handle inbound and outbound calls, resolving customer and supplier queries with a strong focus on delivering exceptional service., • Good working knowledge of Microsoft Office packages, particularly Excel, with confidence using data and a willingness to develop your skills further, • Strong administrative and organisational skills, with a high level of accuracy and attention to detail, • The ability to manage priorities effectively and work well under pressure in a busy operational environment, • Excellent written and verbal communication skills, including a confident and professional telephone manner, • A proactive and adaptable approach, with a willingness to learn and respond positively to change, • Geographical knowledge of the UK road network and postcode areas BENEFITS AVAILABLE FOR THIS ROLE: • 25 days holiday + bank holidays, • Option to purchase additional leave - 5 extra days, • Pension scheme matched up to 10%, • Company performance related annual bonus - Up to 5%, • Life assurance policy on joining us, 4 x salary, • Wellbeing programme, • Colleague discounts including family discounts on cruises, holidays and insurance, • Range of reductions and offers from leading retailers, travel groups and entertainment companies, • Enhanced maternity and paternity leave, • Grandparents leave, • Income protection, • Access to Saga Academy, our bespoke learning platform About the Company Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.Job Reference: saga/TP/ /3468