Head of Mortgage Underwriting - Nottingham
3 days ago
Shepshed
Head of Mortgage Underwriting - Nottingham Contract type: Permanent Hours: Full-time, 35 hours Location: Head Office, Nottingham (Hybrid working, minimum 2 days per week) Salary: Competitive + Car Allowance Heres a taste of what you will be doingasaHead ofMortgageUnderwriting at Nottingham Building Society:- • Shape and deliver the Mortgage Origination and Underwriting strategy, supporting the Society's growth, lending and customer ambitions., • Lead, motivate and develop high-performing teams, creating a customer and intermediary-focused culture., • Maintain robust underwriting standards and oversight, ensuring lending decisions are consistent, prudent and compliant., • Drive operational efficiency, service excellence and continuous improvement across mortgage journeys and processes., • Use data, customer feedback and performance insights to identify trends, manage risks and improve customer outcomes., • Lead change initiatives and transformation programmes, embedding new ways of working and enhancing colleague capability., • Ensure compliance with regulatory requirements, effective risk management and strong governance controls., • Build strong relationships with internal and external stakeholders, including brokers, solicitors, valuation partners, Credit Risk and Compliance teams., • Oversee third-party suppliers and outsourced services, ensuring high standards of service and customer delivery., • Champion operational resilience and business continuity, ensuring the function remains resilient and responsive to change., • Extensive experience across mortgage origination, underwriting and portfolio management, including residential, buy-to-let, commercial, self-build and specialist lending., • A strong understanding of responsible lending, mortgage operations and customer servicing best practice., • In-depth knowledge of relevant regulatory frameworks, including MCOB, FCA requirements and financial crime controls., • Proven experience leading high-performing operational teams, driving excellent customer outcomes while developing and coaching colleagues to reach their full potential., • Strong analytical skills, with the ability to interpret MI, KPIs and performance data to identify trends, risks and opportunities., • Experience of operational resilience, business continuity, risk management and incident recovery within a regulated environment., • A track record of delivering change, transformation and continuous improvement initiatives., • Outstanding stakeholder management skills, with the ability to influence and build credibility with senior leaders, regulators, industry bodies and external partners., • Excellent communication and leadership skills, with the confidence to navigate complex challenges, lead through change and make sound decisions in high-pressure situations., • A fair and competitive salary evaluated against market data, • annual discretionary bonus scheme, • Car Allowance, • Bupa Healthcare, • Medicash healthcare scheme, • 29 days annual leave plus #J-18808-Ljbffr