Air Logistics Healthcare Customer Care Specialist
9 days ago
Staines-upon-Thames
In this role, youll collaborate closely with internal teams, ensure full compliance with industry standards, and help maintain the highest levels of client satisfaction. If you thrive under pressure and enjoy solving complex logistical challenges, this position offers an exciting opportunity to grow your expertise. Every action you take preserves shipment integrity across all temperature ranges from controlled room temperature to deep frozen therapies just as QuickSTAT delivers globally every day. How you create impact • Processing consignment orders via email, phone, and our online booking tools including routing, service classification, deadline management, and job creation., • Managing green light approval for consignments destined for non EU locations, ensuring compliance with global regulatory requirements., • Maintaining real time shipment visibility, urgently resolving issues such as customs delays, flight disruptions, PODs, and additional charges reflecting the real time milestone tracking and temperature monitoring capabilities used across QuickSTATs global network. Monitoring and actioning communications through shared mailboxes to ensure rapid, accurate client support., • Tracking and tracing shipments end to end, mirroring industry leading expectations for GPS tracking, airline feed visibility, and temperature sensor data., • Calculating and arranging temperature controlled packagin...