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  • Second Chef
    Second Chef
    3 days ago
    £33500–£36000 yearly
    Full-time
    London

    Our amazing Head Chef at Pizza Pilgrims Chelsea is on the lookout for a Second Pizza Chef to join the team 👇 🚀 Fancy earning up to £50,000 a year, making people happier one pizza at a time? 💚 At Pizza Pilgrims, that's genuinely possible. Here's how it breaks down: Basic salary, Tronc Bonus (up to 20% of your annual salary) 💰 If you love proper Neapolitan pizza, enjoy leading a great kitchen team and take pride in making people genuinely happy, this might just be the job for you. 🍕 What we're looking for: • Experience working with Neapolitan style pizza, • Previous experience as a Sous Chef 14 years ago Thom James drove a Piaggio ape Tuk Tuk all the way from Sicily to London on a 'Pizza Pilgrimage' to learn the secrets of perfect Italian pizza. They went on to set up a market stall in Soho with an oven in the back of the van before opening their first actual pizzeria on Dean Street. If you think that sounds as ridiculously cool as we do, and you love pizza, then read on... Nowadays we have over 20 award-winning pizzerias across the UK, we've got our own Pizza Academy where we run training workshops every day, and we're also a BCORP - something we're extremely proud about achieving. We pride ourselves on using the best ingredients from Naples including Caputo flour, fresh fior di latte, salsiccia e friarielle , to make the best Neapolitan pizza every day. At Pizza Pilgrims, we aspire to create an inclusive environment where everyone can be themselves, feel genuinely cared for and have equal opportunities for growth and progression. We are committed to building a diverse team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives; which creates proper happiness, just like our pizzas do! We work hard because we think pizza makes people happier. As a Second Chef, you'll be a specialist in creating the best Neapolitan Pizza's, and for every guest to leave with a full belly, and already planning their next visit. You'll also be accountable for: • Team leadership., • Stock management., • Successful guest pizza launches., • Kitchen maintenance management., • Food quality auditing. Whilst skills are important, representing our values is just as important too. These shape our team culture. • 'Push Yourself' because we believe learning new skills and coming out of your comfort zone will help us improve as a team., • 'Be Yourself' means you can bring your own personality to work. Your hair colour is yours, not ours. We think tattoos are cool. And we love hearing about your interests outside of work., • 'Respect Others' because everyone is welcome at Pilgrims and we're committed to creating an inclusive environment where people feel they belong., • 'Enjoy Yourself' because hospitality is an industry we love, and we want every Pilgrim to create happiness for each other and to have fun at work. Don't take our word for it. In our most recent 'happiness survey' (team feedback survey)... • Over 200 people said the thing they love most about working at Pilgrims is their team., • Over 100 people said their favourite pizza perk was the amount of free pizza they get., • And nearly 150 people said they love the culture, development opportunities and pizza quality at Pilgrims. What's in it for you? • up to £36,000 + tronc +bonus., • 45hr week over 5 days., • On top of the standard 28 days holiday, you will get an extra day for every year you work for us (up to 5 Years)., • After 5 years with us, you get a paid 4-week sabbatical on top of your 33 days holiday! Some of our favourite Pizza Perks include... • 1 extra day holiday as "Happiness Day' so you can do something that you love and makes you happy about outside of work., • A tasty bonus every time you refer a friend to join., • A free after-work drinks (soft, beer or gin), • 2 huge company-wide parties every year to celebrate Christmas and Ferragosto (We close all the pizzerias for these!) So, if you've got this far down the job advert, it might mean that we're a perfect match. Click the apply button and one of the team will reach out to you soon. Ciao!

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  • Switchboard Manager - Luxury Retail
    Switchboard Manager - Luxury Retail
    4 days ago
    Full-time
    London

    Join our client's prestigious automotive brand as a Switchboard Manager, where you will lead the centralised customer contact function across Park Lane and Park Royal. This pivotal leadership role ensures every telephone interaction reflects a professional, efficient and premium brand experience, while guiding a high-performing team to deliver exceptional service standards. Previous leadership experience within luxury automotive, luxury retail, or premium hospitality environments is essential. This full-time role offers a 40-hour working week, Monday to Saturday , on a rota basis across Park Lane and Park Royal sites. Hours of work are between 7:45am - 20:00pm depending on day and shift. Your Time at Work You will lead the delivery of a seamless, premium telephone experience, setting the standard for service, performance, and continuous improvement. - Lead, coach, and develop a high-performing Switchboard team - Manage rotas in line with demand and service expectations - Drive call quality, tone of voice, and brand standards - Oversee daily operations, ensuring service levels are consistently met - Monitor performance metrics, including response times and call handling - Implement escalation and overflow processes where required - Maintain consistent call handling standards across all sites - Review and audit interactions to support ongoing development - Resolve escalated or sensitive enquiries with professionalism - Ensure accurate lead capture and seamless handover to Sales and Aftersales - Collaborate with stakeholders to optimise customer journey and conversion - Support campaigns, peak periods, and wider business initiatives - Produce clear, insightful performance and service reports

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  • Group Pastry Chef
    Group Pastry Chef
    4 days ago
    £50000–£65000 yearly
    Full-time
    London

    The Group Pastry Chef leads the pastry function across all Pachamama Group venues, including**, Zephyr (London Monaco), Bottarga, Nina, Lagana, and Soraya**. This role is responsible for menu development, consistency, cost control, and team performance, while ensuring that each concept maintains its own identity. A key responsibility is to protect and respect the existing recipes and established pastry direction of the group, ensuring consistency across all sites. Any evolution or innovation must align with the group's standards and be implemented in a controlled and structured way. Responsibilities Menu Development \& Creativity • Develop and implement seasonal dessert menus across all venues., • Adapt menus to reflect each concept's identity (Italian, Greek, Mediterranean influences)., • Refine existing desserts without compromising their original intent. ** Recipe Integrity Consistency** • Maintain and enforce all existing group recipes as the foundation of the pastry offering., • Ensure consistency in execution, taste, and presentation across all sites., • Implement any recipe changes only after validation and approval. Operational Excellence • Implement and maintain SOPs for all pastry sections., • Ensure recipes are efficient, practical, and service-friendly., • Improve workflows to increase productivity and reduce waste., • Support all kitchens in maintaining high daily standards. Cost Control \& Profitability • Monitor and manage food cost across all pastry operations., • Optimise recipes to achieve strong GP% without compromising quality., • Reduce waste and improve yields across production., • Support supplier selection and product sourcing. Team Leadership \& Training • Lead, train, and develop pastry teams across all venues., • Ensure strict adherence to group recipes and standards., • Conduct regular training sessions and performance reviews., • Support recruitment, trials, and succession planning. Quality Control \& Audits • Conduct regular site visits and operational audits., • Monitor execution, presentation, and compliance with recipes., • Identify issues quickly and implement corrective actions. Collaboration • Work closely with Head Chefs and FOH teams across all sites., • Ensure desserts integrate seamlessly into the guest experience., • Support menu tastings, openings, and events., • Assist with brand and marketing initiatives where required. Innovation \& Brand Development • Introduce new ideas aligned with the group's identity and direction., • Develop signature desserts for each concept., • Stay updated with trends while maintaining brand consistency. Requirements • Experience managing pastry across multiple sites., • Strong leadership, organisation, and communication skills., • Flexibility to travel between London and Monaco. What We Offer • Leadership role within a growing and evolving restaurant group., • Opportunity to work across multiple concepts and international locations., • Creative input within a structured and professional environment., • Competitive salary and performance-based incentives. Other benefits include: • Comprehensive on-the-job training to develop your skills and knowledge., • Supportive work environment that values respect and teamwork., • Access to our Employee Assistance Programme (EAP) for psychological, financial, and legal support., • Monthly salary payments, paid on the last Friday of each month., • Wagestream access, allowing you to stream up to 50% of your earnings at any time., • Pension scheme with a 3% employer contribution., • Career development opportunities, including regular appraisals and progression planning. If this sounds of interest to you, please send us your CV. Come grow with us at Pachamama! This is your chance to be a part of something extremely exciting.

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  • Executive Housekeeper
    Executive Housekeeper
    5 days ago
    Full-time
    London

    Summary: The Executive Housekeeper is a critical member of the shipboard management team, responsible for the management of all Housekeeping functions and team members onboard. The Executive Housekeeper possesses a dynamic outgoing demeanor with a passion for ‘Delivering the Wow’ through exceptional service while demonstrating exemplary leadership skills. He/she continually strives to exceed hospitality industry cleanliness and presentation standards, while ensuring complete guest and team satisfaction. He/she establishes and maintains a positive working environment of transparency, fairness and consistency, with clear performance expectations and open and frequent communication. He/she focuses on operational goals where training, leadership development and recognizing overall team performance are paramount. Leading by example and from the front of the house, the Executive Housekeeper instills an environment where team members are enabled to deliver exceptional customer service to our guests through flawless and cons Essential Duties and Responsibilities 1. In accordance with Royal Caribbean International’s philosophy of Anchored in Excellence, each employee conducts oneself in a professional and courteous manner at all times. This applies to physical and verbal interactions with guests or fellow shipboard employees and/or in the presence of guest contact and crew areas. 2. Ensures cleanliness, maintenance and presentation standards are managed to brand standards in all Housekeeping areas, including all guest staterooms and balconies, guest corridors, officer cabins, laundry, lockers and storage areas in both the front and back of house. Spends at least 50% of working day in front-of-house operations to set tone and oversee inspection processes, ensuring feedback is delivered in constructive and appropriate manner with emphasis on positive reinforcement. Ensures all administrative and back of house functions are completed on time, accurately and are maintained to standard. 3. Reports to the Hotel Director and takes an active role in all hotel division activities. Educates fellow division heads on cleanliness standards. Establishes himself/herself as a content expert on all Housekeeping and cleanliness related matters. Develops and maintains strong rapport and frequent communication with the Facilities Manager, the Deck Department and Marine Department to ensure timely completion of ongoing and preventative maintenance in an organized and well planned manner. Provides preventative maintenance reporting to enable maintenance to be planned and executed appropriately to improve stateroom, balcony and corridor appearance. 4. Responsible for leading, motivating and coaching a team of empowered individuals who will strive to deliver exceptional guest service, taking ownership and accountability for reacting to guest feedback and requests effectively and efficiently. Responds to guest complaints and concerns in prompt, empathetic, and customer centric manner, ensuring appropriate resolution and using every guest issue as an opportunity to coach and mentor the Housekeeping management and team. Executive Housekeeper will permanently resolve recurring service failures through root cause analysis and effective problem solving techniques. Practices sound business sense in an ethical manner at all times. Enforces and assists shipboard senior management team in facilitating the ‘Guest Conduct Policy’. 5. Mentors, develops and provides both classroom-style and on-the-job training to team members to strengthen their current performance and preparation for succession planning. Demonstrates strong ability to coach and develop team members on effective problem resolution skills and aptitudes. Ensures team communication is maintained at highest levels, through activities such as morning line up, etc. to constantly keep team informed and aware of relevant information. Evaluates and tracks development on an individual and team level, ensuring every team member receives frequent, open and honest feedback about his/her performance, individual strengths and improvement opportunities. Reviews and ensures compliance with the training matrix for all positions. 6. Oversees, coordinates, and administers the Housekeeping Division schedule in conjunction with the shoreside support group. Actively identifies and monitors the scheduling needs of the Housekeeping division. Demonstrates aptitude for the management of headcount within assigned area, as it relates to and supports the business needs of the ship. Collaborates with CTI or other designated company to ensure Laundry staffing needs are constantly maintained and planned for. Is able to identify skill sets in individuals for succession planning for fleet-wide Housekeeping operations. 7. Effectively manages all Laundry Operations onboard ensuring that the Laundry Master has all necessary skills, training, tools, information and support to enable delivery of services and products flawlessly and on a consistent basis. Ensures all laundry equipment is maintained in good working order and advance planning is put into place to ensure that long-term equipment needs are met. Maintains an accurate inventory of all linen, terry, crew linens and other items par levels, ensuring that at all times purchases are made to maintain sufficient par to meet the business demands. Ultimately ensures that the quality of all linen items serviced for the ship along with guest and crew items are up to the required presentation standards. Reviews regularly the quality control and discard sheets and provides root cause analysis. Completes daily walk through of the laundry operation and completes a formalized laundry inspection each week with the Laundry Master. 8. Actively manages and reviews yearly budgets for Housekeeping and Laundry cost centers/expenses (e.g. consumable and replaceable items) and revenue streams (e.g. laundry, floral cart, tuxedo program, etc.). Maintains appropriate cleaning costs and monitors consumption, storage and supply orders placed to minimize waste. Prepares financial operational business plan to enhance the overall business performance of the division. Applies strategic planning to identify business efficiencies within the division’s cost center supporting company targets and goals, and seeking ways to promote revenue streams. 9. Leads division in taking a proactive approach to achieving and exceeding quantitative and qualitative goals and targets set for Housekeeping guest satisfaction ratings, GOLD Anchor Quality Reviews, employee satisfaction scores, Public Health inspections and audits, and Housekeeping Operational Reviews. Reviews and acts upon audit findings and guest feedback, ensuring team are trained and educated appropriately to prevent recurrences. Responsible for achieving objectives as defined by the balanced scorecard metrics ensuring that all company initiatives and other priorities as communicated by senior management are positively supported. 10. Maintains and communicates current knowledge of all ship’s regular events and special functions in order to provide guests and housekeeping team with accurate and updated information. 11. Comprehensive knowledge of cleaning practices, procedures, equipment and materials. Ensures cleaning equipment and supplies are maintained and that all team members are adequately trained to ensure proper and effective use. 12. Attends department and division head meetings. In addition, facilitates divisional crew and management meetings, training activities, courses and all other work-related activities with the Housekeeping Team. Continually updates job knowledge by investigating new trends in housekeeping and cleanliness practices, reviewing professional publications, establishing personal networks, and sharing of best practices, lessons learned and new benchmarks with shipboard management and shore-side support groups. 13. Ensures frequent and consistent updates of clear and concise handover notes to eliminate any possible miscommunication that compromises the efficiency of set processes. Works to ensure that their divisions’ manager and supervisor placement's maximize individual strengths to support the organizational needs. Through managing individual strengths this will allow for a seamless management handover allowing for minimum disruption to the team and operation. 14. Oversees the Stateroom Attendant Performance Management Tool, ensuring system is maintained per the system’s Standard Operating Procedures document. Disseminates appropriate information and section assignments, ensuring poor performers are coached, re-trained and counseled through back of house rotation. Utilizes progressive disciplinary process in accordance with guidelines and ensures top performers are consistently recognized and motivated. 15. Identifies Career path opportunities for Management team and crew members and assists accordingly to reach career goals as a coach and mentor and works with the Fleet Executive Housekeepers. 16. Oversees the allocation of Support team resources for luggage and turnaround duties in conjunction with the Hotel Director. Reviews with the BOH Senior Deck Supervisor on a per voyage basis the assignment of resources from divisions. 17. Oversees the luggage operation on the last night of the cruise and turnaround day process to ensure duties are completed within the allocated time and to the required standards. 18. Oversees the entire Turnaround day process and monitors the progress of the Management teams, Stateroom Attendants, Support teams, Linen runners and Laundry team to ensure stateroom areas will be ready by 1:00pm. 19. Fully owns any guest concern in line with onboard problem resolution guidelines to ensure maximum guest satisfaction and oversees the entire division and trains and coaches responses for effective problem resolution. 20. Maintains safe, secure, and healthy environment by enforcing organizational standards, pr

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  • Multi-site Manager
    Multi-site Manager
    9 days ago
    £35000–£38000 yearly
    Full-time
    Monument, City of London

    B Kitchen is a fast-growing food retail company working in partnership with Tesco supermarkets. Our offer includes hot food, fresh salads, burritos, and freshly squeezed orange juice. With fourteen new branches launching over the next two months, we are looking for a Multi-Site Manager to support our rapid expansion. This is an exciting opportunity to join a growing business where your ideas and leadership will make a real impact. Key Responsibilities: • Oversee multiple branches and ensure strong operational performance, • Manage audit results and drive sales performance, • Lead, support, and develop in-store teams, • Maintain brand standards across all locations, • Build and maintain strong relationships with Tesco partners, • Provide hands-on support across sites, including stepping into kitchen roles and covering shifts where needed to ensure smooth operations Requirements: • Previous management experience across one or more sites (essential), • Hands-on leadership style with strong problem-solving skills, • Ability to lead teams effectively and ensure consistent execution of policies, • Professional and motivating approach to team management, • Confident using Google Drive, Outlook, and similar tools, • Strong knowledge of food safety and health & safety standards, • Flexible and adaptable to business needs Salary & Benefits: • Starting salary: £35,000, • Increase to £38,000 upon successful completion of probation, • Up to £4,000 annual bonus upon full sign-off, • Earn an extra day of holiday for every year you work with us, up to a maximum of 33 days per year If this sounds like the opportunity you’ve been looking for, we’d love to hear from you.

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  • Head Chef / Kitchen Manager
    Head Chef / Kitchen Manager
    2 months ago
    Full-time
    London

    Launched in Paris in 2019, Tigermilk is a fast-growing restaurant group with 12 locations across Europe — 10 in France, 1 in Belgium, and our newest opening in London (Tottenham Court Road). We bring Latin American–inspired cuisine and cocktails to life in vibrant, centrally located restaurants — 100% homemade, responsibly sourced, and built on strong brand identity and guest experience. Now, we’re accelerating our expansion in the UK, with multiple openings planned across London and beyond — and we’re looking for an experienced Head Chef to lead our kitchen teams, ensure flawless execution of our food standards, and build the training and operational structure needed to scale successfully. This is a hands-on leadership role for someone who thrives in high-energy kitchens and is passionate about developing people, maintaining strict hygiene and compliance, and delivering consistent, high-quality Tigermilk food — every day, at every site. The Role As Head Chef / Kitchen Lead – UK, you will be responsible for delivering consistent, high-quality Tigermilk food standards in the UK. This is a hands-on leadership role where you will: • Lead daily kitchen operations and execution during prep and service, • Train, develop, and structure kitchen teams to build autonomy and consistency, • Oversee recruitment and onboarding for kitchen hires, • Maintain strong hygiene, food safety, and compliance standards, • Deliver consistent food quality, taste, plating, and speed during every service, • Ensure strict compliance with technical sheets, recipes, and portion control (grammage), • Build and run a structured training programme for cooks (onboarding, station training, assessments), • Coach and upskill kitchen teams to reach consistent performance across stations, • Lead and motivate teams through strong standards, discipline, and positive culture, • Support performance development through feedback, coaching, and structure, • Support and oversee kitchen recruitment: interviews, trial shifts, evaluation, selection, • Ensure onboarding is effective and team structure supports performance and retention, • Maintain disciplined labelling, date control (prep/use-by), FIFO rotation, and organised storage, • Ensure the kitchen is UK food-safety compliant and EHO-ready at all times, • Enforce HACCP-based procedures, allergen controls, temperature checks, logs and traceability, • Maintain daily and weekly cleaning routines (opening/closing checklists, deep cleans), • Play a key role in pre-opening and launch phases: kitchen setup, training plans, test services, • Support future sites to embed strong standards from day one, • 5+ years in professional kitchens, with 2+ years in a leadership role (Sous Chef / Head Chef / Kitchen Manager), • Experience in high-volume, fast-paced service environments, • Strong leadership with a genuine passion for training and developing teams, • Strong understanding of UK hygiene and food safety compliance (HACCP, allergens, logs), • Highly structured, disciplined and consistent — you build systems, not just services, • Consistent food quality and standards across services and teams, • Strong, autonomous kitchen teams with clear training structure, • A clean, organised, audit-ready kitchen every day, • Successful recruitment and onboarding to support growth, • Join a fast-growing European group launching and scaling in the UK, • Real opportunity to shape kitchen standards and build teams from the ground up, • High-energy restaurants with a strong brand identity and guest experience focus

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