Client Experience Lead
18 days ago
Canterbury
At Neptune, our spaces are designed to bring beauty, comfort and a sense of home to everyday living. From timeless furniture pieces to thoughtful design advice, we're here to help our customers create their dream homes - and it all begins with exceptional service. We're looking for a warm and personable Client Experience Lead to join our superb team within our stunning Showroom in Canterbury on a permanent full time basis working 40 hours over 5 days of the week. You'll be someone who loves making people feel welcome, has exceptional customer service experience, a eye for interiors, and bring energy and organisation to everything you do. What you'll be doing As a Client Experience Lead, you'll support the Head of Design Stores in leading the team and ensuring the showroom runs smoothly day to day. From thoughtful gifting to whole-home design, you'll help deliver a personal, considered service while upholding the high standards that define the Neptune in-store experience. Day to day, you'll: • Help lead and motivate a high-performing, engaged team who take pride in delivering thoughtful, personal service, • Support in handling customer queries and communications professionally, promptly, and with care, • Oversee stock management across the showroom, including deliveries, booking-in, replenishment and stock takes, ensuring inventory accuracy while suppor...