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The Deputy Customer Experience Manager Responsible to the Customer Experience Manager. Responsible for the Customer Experience Team. The Deputy Customer Experience Manager will oversee the stock ordering processes, guaranteeing that stock holdings are accurate and costs are managed efficiently. They will also work with the Customer Experience Management team to design creative retail plans for upcoming show and to communicate with visiting companies, ensuring that excellent service is provided at all opportunities. They will also be needed to assist the Customer Experience Management with the other elements of managing Front of House, primarily Duty Managing shows (minimum of 2 shows per week) The Deputy Customer Experience role will be responsible for supporting the Customer Experience Manager to lead a strong Front of House operation, ensuring that a cost effective and customer focussed range of services are consistently provided to the highest standards: • Costs - To assist in leading a team that will deliver and exceed targets; and proactively contribute to the venues profitability by initiating ideas, systems and projects which will maximise sales and minimise costs., • Culture – To assist to build a positive, forward thinking, innovative and customer focused culture within the FOH team and to develop and nurture a strong multi-skilled and adaptable workforce., • Customer – To ensure the customer is at the centre of everything we do, and that the wider team have a continuous awareness of, and will, to deliver and exceed all customers’ expectations. Retail Operation • As part of the Customer Experience Management team, lead the wider team to deliver a seamless Front of House operation., • Contribute to the review of systems and processes so the operation can be further developed to help achieve greater profits., • Ensure all shows are sufficiently staffed, whilst maximising all sales and keeping costs low., • Ensure the Front of House operation is managed and presented to the highest standards and fully complies with Health and Safety, Licencing and Hygiene Rules and Regulations., • Assist and Lead in the Duty Management of shows., • Lead in stock management, and stock takes., • Work with CEM to review food and hospitality offers in Front of House spaces including Ambassador Lounge and Ambassador Exclusives, • Proactively contribute to the creation of opportunities to enhance the customer experience by initiating and undertaking specific improvement projects, • Positively communicate with customers on all feedback received either in advance, during or following their visit, • Help to lead the team in creating a strong customer centric culture., • Work with central departments to ensure a premium offer is available for all customers., • Assist in building relationships with both internal and external contacts, maintaining high levels of customer satisfaction at all times., • Effectively contribute to the maximising of sales and ensuring all Key Performance Indicators are achieved, which include but are not limited to Spend Per Head, Lounge occupancy, Payroll Management and Stock Control., • Ensure accuracy with food and beverage ordering., • Ensure all food and beverage is consistently prepared, portioned, and served according to the agreed preparation and service standards., • Help manage FOH staffing levels in accordance with the venue budget., • With the Customer Experience Manager, compile various sales reports and disseminate information across the organisation., • Liaise with internal colleagues to ensure an excellent customer experience and maximise sales opportunities., • Deputise for the Customer Experience Manager and represent the department at key internal and external meetings., • Manage and motivate staff as required, monitoring and appraising their performance and ensuring that they are appropriately trained and developed., • With the Customer Experience Manager, represent the Theatre internally and externally to ensure effective communication and overall development., • Maintain good relationships with other venues, including strategic collaboration and sharing of best practice., • Help maintain positive client relationships., • To monitor and control stock within the building., • To lead or assist in the leading of recruitment for the building, completing inductions and training where required., • Ensure that all equipment is kept clean and in working condition, liaising with venue maintenance team as required. We welcome transferable skills from other industries. If you can demonstrate many of the essential skills, qualities and experience we encourage you to apply. We are able to provide training where necessary. Essential • Experience of leading a team to maximise sales and consistently achieve targets., • Excellent verbal and written communications skills., • Creative problem solver and confident decision maker., • Experience of working in a fast-paced environment, managing multiple projects at once., • Ability to effectively prioritise., • Positive and solution-focused, with ability to think creatively to drive revenue and reduce costs., • Enthusiasm for/ interest in live entertainment and the work of ATG Entertainment, and ability to positively and pro-actively engage with all staff at all levels., • Personal Licence holder., • First Aid Level 3 qualification ATG Entertainment’s values set the tone for how we work, how we treat one another, and the culture we continue to build across the UK and the wider organisation. • THRIVE doing what we love (with passion and dynamism), • CONNECT through every act (with collaboration and kindness), • DARE to do different (with curiosity and courage) Everyone at ATG Entertainment is expected to play their part in achieving our goals and upholding our Corporate Social Responsibility priorities: • Inclusion: Committing to creating and upholding a positive, inclusive culture that nurtures potential and supports well-being., • Sustainability: Playing your part in reducing our environmental impact and finding more sustainable ways of working. You’ll help us uphold a positive culture around meeting our obligations, by having a positive attitude to health and safety, legal and insurance requirements and take care to understand our policies and procedures. We are all expected to participate actively in the life of the company, and opportunities will arise for you to collaborate with others across the business. Everyone at ATG Entertainment is expected to be flexible and adapt as the needs of the business change, taking on new or different responsibilities as the need arises. Our Inclusion, Diversity, Equity and Access Mission Statement - A Stage for Everyone Our stages are a platform for compelling stories – stories that are for all, by all, and of all. We shine our spotlight on our differences and believe that understanding and celebrating these differences makes us better global citizens. We are passionate about the pursuit of true diversity and equality. We strive to make our venues beacons of these ideals in our communities. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture, one in which everyone can bring their authentic selves. At ATG entertainment, we provide a stage for everyone. We recognise that we do not have all the answers; but we strive to listen, to learn and to change in order to ensure ATG Entertainment becomes a truly inclusive organisation. We therefore welcome and encourage applications from individuals from the widest possible range of backgrounds and particularly welcome applications from those currently underrepresented in our workforce. We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged, and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible. If you’d like to discuss accessibility prior to applying, please email for a confidential discussion. Salary: £28,00 - 30,000Closing Date:

Fundraising & Development Manager Salary: Highly competitive, dependent on experience and skills (up to £40,000) + Benefits Hours: Full-time, Permanent Location: YO62 (On-site with occasional remote working by agreement) Closing Date: 23 February 2026 Benefits Up to 8% employer-matched pension Life assurance Free lunch during working hours Free on-site parking 20% discount at the Abbey Shop Cycle to Work Scheme Christmas closure About us We are home to the UKs largest Benedictine monastic community, rooted in the Rule of St Benedict. Located in the Howardian Hills near York, the Abbey welcomes thousands of visitors each year to its Retreat Centre, Visitor Centre, Shop and Tea Room. The Trust works alongside the monastic community to support this mission through a five-year strategy, Choosing a Future Together, ensuring a sustainable, faith-led future for the Abbey and its valley home. The Role We are seeking an experienced fundraiser to support the sustainable growth and impact of the company. You will play a key role in developing and delivering fundraising strategies, managing donor relationships, and guiding supporters through their giving journey. This includes individual giving, legacies, major gifts, partnerships, grants, trusts and foundations. You will work closely with the Head of Marketing, Communications and Development to deliver fundraising campaigns, develop supporter engagement, and secure income from a range of sources in line with agreed targets. Key Responsibilities include but are not limited to: Develop and implement fundraising strategies across individual giving, legacies, major donors and partnerships Manage and grow individual giving and legacy programmes Support development of major donor and corporate fundraising portfolios Identify and secure funding opportunities including trusts and foundations Prepare and submit high-quality funding applications and grant reports Plan and deliver fundraising campaigns, appeals and events Develop compelling fundraising content and supporter communications Maintain accurate fundraising database records and reporting Manage the fundraising budget and report on performance Build and maintain relationships with donors, partners and stakeholders Ensure all fundraising activity is compliant with relevant legislation Experience Proven experience in charity fundraising Experience managing individual giving campaigns including regular giving and legacies Strong bid writing experience with a track record of securing grant funding Experience delivering fundraising campaigns and events Experience of donor stewardship and stakeholder engagement Experience working within the charity or faith-based sector (desirable) Member of the Chartered Institute of Fundraising (desirable) Skills and Attributes Excellent communication and relationship-building skills Ability to influence and engage stakeholders at all levels Strong organisational and time management skills Budget management and financial awareness Confident presenting to internal and external audiences Ability to write engaging content for a range of audiences Experience using CRM databases for reporting and segmentation Strong project management and IT skills Understanding of fundraising compliance and legislation Empathy towards the work of the Monastic Community All appointments are subject to an enhanced DBS check and satisfactory references. If you feel you have the relevant skills and experience, please apply with your CV. TPBN1_UKTJ

If you want to use your engagement, policy and communication skills to make a difference to the lives of tens of thousands of people, our Head of Policy and Communications role is for you. With senior-level communications and/or policy experience in an organisation with a high public profile, you wi

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Strong understanding of organisational dynamics during period of significant change. Contribute to the overall leadership, development and success of the Internal Communications function. Deep expertise in delivering strategic change communications within highly transformative environments is needed

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A large UK retailer is seeking a Head of Consumer Communications to lead consumer communication strategies across its brands.

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The Head of Operations acts as a senior operational partner to the Lead Pastors, overseeing the operational side of the church, line managing key operational staff and ensuring the effective and efficient running of the church’s administrative, financial, business and operational functions. As a r

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We’re looking for a strategic and inspiring Head of Internal Communications to lead our global colleague communications agenda and ensure colleagues feel informed, connected and confident about our business and culture. Head of Internal Communications. Customer Data Science, partnering with the wo

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The principal purpose of the Deputy HoD role is to assist the Head of Department in providing effective leadership and management of the department as well as in contributing to day-to-day operation of the department. In addition, the successful candidate will play a leading, professorial-level role

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Head of Multi Utility page is loaded## Head of Multi Utilitylocations: UK - Hometime type: Full timeposted on: Posted Todayjob requisition id: R-55358Aliaxis UK is seeking an exceptional Head of Multi‑Utility to lead the strategic direction and commercial growth of our UK Multi‑Utili

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Provide oversight on the financial status of projects, ensuring profitability and financial health. Mentor project managers and junior project managers, fostering a culture of continuous improvement and professional growth. Outstanding communication and interpersonal skills, capable of working effec

The Head of Marketing and Communications (MarComms) is a critical leadership role responsible for growing New Wine’s network, engaging target audiences, and reaching ambitious attendance and fundraising targets. Reporting to the Director of Operations, the Head ofMarCommswill lead theMarCommsteam

Work with the wider ICHP team to manage the development of a communications and corporate affairs forward view planner and editorial calendar to help align, plan and develop ICHP communications content strategically. The Head of Communications and Corporate Affairs is a dynamic pivotal role within a

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