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Be part of learning that changes lives. At Community Integrated Care, learning is more than training – it’s how we enable our colleagues to deliver outstanding support every day. We’re looking for a Learning and Development Administrator to play a vital role in keeping our learning systems, programmes and communications running smoothly. This is a brilliant opportunity for someone who is organised, people‑focused and passionate about learning and development, to join a supportive and purpose‑driven team. This is a 12 month fixed term maternity cover contract with attendance at our head office in Widnes at least once a week so the ideal candidate will be based within an hours commute of Widnes. What is "The Deal" for you? • Flexibility: You can work your 37.5 hours over 4 days and enjoy a long weekend, or split the hours over 5 days to accommodate your other commitments., • Pension: contributory pension scheme, • Benefits: retail discounts, holiday discounts, cycle to work scheme and travel discounts through our benefits app, • Best Lives Possible: You'll be working for an award winning charity who is passionate about ensuring our colleagues and the people we support lead the best lives bolder, • Development: We'll work with you to develop your career or to learn and experience new things. We're passionate about developing our people!, • Support: From our Employee Assistance Programme (available 24/7), financial support options, and wellbeing fund you'll have the support available to lead an easier (financial) life In this varied role, you will: You’ll be at the heart of our Learning and Development function, ensuring activities are administered accurately and professionally. Your key responsibilities will include: • Managing Learning and Development communication channels and acting as first‑line support for queries, • Providing administration support for our Learning Management System (LMS), • Administering leadership and management development activity, • Maintaining accurate supplier records and ensure efficient processing of all financial documentation., • Supporting the administration of Qualification and Apprenticeship programmes, • Ensuring accurate record keeping and high‑quality documentation at all times No two days will be the same, and your work will directly support the development of colleagues across the organisation. Our ideal candidate: You’ll be someone who enjoys supporting others, thrives on organisation and pays great attention to detail. You’ll also bring: Essential • Customer service experience, • Strong IT skills, particularly in Outlook, Word and Excel, • GCSEs (or equivalent) in English and Maths, • A professional, approachable and customer‑focused attitude Desirable • Experience using a Learning Management System (though full training will be provided) Skills and qualities • Excellent verbal and written communication skills, • High attention to detail with a commitment to accuracy, • A proactive team player with a positive, can‑do approach Why join us? • Be part of a values‑led charity making a real difference, • Work in a supportive and collaborative Learning & Development team, • Gain exposure to a wide range of learning activity across a national organisation, • Develop your skills in a role with genuine progression opportunities At Community Integrated Care, we’re proud of our inclusive culture and our commitment to colleague development, voice and wellbeing. Please note, if you are interested in this role, we welcome your application as soon as possible! Depending on the volume of applications received, the vacancy may be closed before the expected advertising end date. Interested and want to know a bit more? To find out more about our charity check out: We’re really proud to be a Hive HR Employee Voice Certified organisation, a recognition that confirms our commitment to creating a culture where our colleagues are not only encouraged to share their thoughts, but where this feedback is actively sought and acted upon to drive positive change at every level. In our 2025 Colleague Engagement Survey, 59% (nearly 3,800) of our people shared their feedback and insights, giving us an incredible Employee Net Promoter Score of +34. The Employee Net Promoter Score is a measure of how willing our colleagues are to recommend us as a good place to work to their loved ones – and a score of +34 is considered a Very Good score when compared to global benchmarks set by hundreds of other organisations.

Title: Master Auto Technician / Automotive Technical Specialist (B2B) Location: Remote in Midlands, North England hybrid if London based Work style: Field-based ( Fully Remote role if in the Midlands or N. England) Salary up to £55,000 + Car + Bonus + excellent additional benefits Sector : Passenger cars & dealerships Company details You will be joining one of the fastest growing automotive export businesses in the world at a key moment in the transformation of the sector. This is a very exciting role in which you will work for this passenger car business which has experienced stunning growth in the last 2 years. Your role is to essentially to provide the most outstanding level of technical customer care and technical training directly to the dealership network. This role is part of the company’s growth strategy where customer care is at the heart of it's planned growth . The work that you do will directly impact repeat business, dealer reputation and future sales success . Reputation is everything in this sector....not just the provision of a wonderful CAR product, but in the provision of outstanding customer service. This role is 100% field based DUTIES This is a B2B technical support & training role Dealer Communications • Provide a fully field-based technical support to the passenger car Dealer network and create visit reports., • Manage a caseload and liaise with engineers., • Escalate unresolved cases to the appropriate engineering team, • Liaise with Quality Improvement Team and the customer experience team to suggest improvements to the product., • Review technical automotive documentation received from head office., • Create technical presentations and seminars and deliver to on-site technicians, ensuring best practices are shared across the Dealer network., • Create technical service bulletins, troubleshooting guides and training materials., • 5 years of experience in a previous technical role within the automotive sector., • A formal technical or engineering-based qualification or Master Technician experience, • Experience with diagnostic tooling and engineering logging equipment., • Experience in hybrid and electric vehicle systems, • Ability to read and understand engineering drawings, including electrical diagrams., • Full and clean driving licence., • Happy to work fully remotely and field based

Mental Health Clinical Lead –Mindplace clinics Location: Home and site based – travel to Bupa sites will be required Contract: Permanent, Full-time (37.5 hours) – Flexible options available Salary: Competitive salary (depending on experience) + excellent benefits Closing Date: Thursday, 7th May 2026 This advert may close ahead of the stated deadline should we receive an exceptionally high number of applications. About the Role Helping people live longer, healthier, happier lives and making a better world sits at the heart of everything we do at Bupa. As a purpose‑driven organisation without shareholders, we reinvest our profits directly into providing better, more accessible healthcare for the benefit of our customers, now and in the future. Bupa’s refreshed strategy reflects a clear ambition to take greater ownership of the end‑to‑end healthcare experience for our customers, while accelerating the delivery of care through digital innovation and advances in clinical practice. The clinical community plays a critical role in delivering this strategy. Bupa’s Mindplace service is a newly established and fast‑growing mental health offering, providing high‑quality, face‑to‑face mental healthcare in purpose‑designed locations across the UK. Mindplace responds directly to the increasing demand for accessible, safe and effective mental health services. The Mental Health Clinical Lead is a pivotal role within this growth journey. The post holder will have responsibility for the clinical development, delivery and oversight of mental health services and products across Bupa’s Mindplace centres nationwide. Working closely with clinical, operational and senior leadership colleagues, the Mental Health Clinical Lead will help shape the future direction of the service. They will ensure the highest standards of clinical practice and customer experience, stay abreast of evolving national guidance and best practice, and play a key role in supporting the safe, sustainable and high‑quality growth of Bupa’s face‑to‑face mental health services. Key Responsibilities Clinical Leadership & Strategy • Provide senior clinical leadership across Bupa Health Clinics’ Mental Health services, working closely with the Clinical Head of Mental Health and Medical Director., • Deliver high standards of clinical governance, quality improvement, education and service development., • Deputise for the Clinical Head of Mental Health when required., • Act as a trusted clinical voice, leading by example and fostering a positive culture aligned to Bupa values., • Translate strategic objectives into operational delivery for frontline clinical teams. Governance, Quality & Safety • Lead and contribute to clinical assurance, audit programmes, risk management and regulatory compliance., • Ensure robust clinical policies, procedures and performance monitoring are in place and consistently applied., • Oversee incident management, complaints investigation, safeguarding, and Datix usage, promoting a culture of learning and continuous improvement., • Chair and contribute to Mental Health clinical governance meetings as appropriate. People Leadership & Workforce Development • Provide clinical leadership and support to Mental Health clinicians, practitioners and the Lead Therapist team (dotted‑line management)., • Deliver clinical supervision, one‑to‑one leadership support, and pastoral guidance., • Develop sustainable CPD, education and career development pathways., • Support recruitment, workforce planning, engagement initiatives and Pulse survey action planning. Clinical Delivery • Undertake regular clinical sessions in line with business needs., • Support consistent, high‑quality service delivery across Bupa clinics and partner sites., • Ensure adequate senior clinical cover and processes for urgent clinical enquiries. Customer Experience • Oversee management of serious complaints and monitor customer feedback and experience trends., • Drive service improvements through data analysis, deep‑dives and targeted action plans., • Embed a culture of Connected Care and high customer service standards. Business & Commercial Support • Provide clinical input to product development, tenders, sales, marketing, media and communications activity., • Support development of clinical content such as webinars, talks and written materials., • Work collaboratively with internal teams to support business growth and innovation. Communication & Information Governance • Ensure effective, transparent communication between clinical teams and senior leadership., • Champion the use of technology and new communication approaches., • Maintain high standards of information governance, confidentiality and data protection. Working Environment • Chartered Clinical or Counselling Psychologist (Doctorate level, BPS‑accredited, HCPC registered), • Accredited CBT Psychotherapist (PG Diploma, BABCP‑accredited), • Accredited Counsellor/Psychotherapist (Level 4+ diploma, BACP‑accredited) Applicants must have substantial leadership experience in mental health services. Key Skills & Experience • Proven clinical leadership and relationship management experience, • Strong background in clinical governance, including quality standards, audit, risk management, incidents and complaints handling, • Excellent communication and interpersonal skills, with the ability to influence, motivate and negotiate effectively, • Credible and persuasive clinical authority with strong decision‑making capability, • Highly developed analytical, planning, prioritisation and organisational skills, • Confident team leader who works collaboratively and performs well in fast‑paced environments, • Agile and adaptable, with resilience during periods of growth and strategic change, • Commercially and operationally aware, able to balance clinical excellence with business needs, • Solution‑focused, proactive and driven, with strong personal and professional integrity, • IT proficient, with the ability to use data and digital tools to improve quality and performance, • Sound understanding of national clinical and regulatory guidance, with the ability to research and apply evidence‑based practice to improve outcomes What It’s Like to Work at Bupa We’re a purpose‑driven organisation with no shareholders. Meaning everything we do focuses on delivering better care for our customers and communities. Join a supportive, inclusive environment where you’ll help people live longer, healthier, happier lives. Benefits • 25 days’ holiday (increasing with service) + option to buy/sell, • 3 paid volunteering days, • Enhanced pension & life insurance, • Annual performance‑based bonus, • Bupa health insurance, • Discounted dental cover, • Digital GP access, • Emotional and family wellbeing support, • Financial wellbeing resources, • Support for carers Diversity and Inclusion We celebrate diversity and foster an inclusive environment where you can be your authentic self. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. Ready to make a difference? Apply today and help us deliver exceptional mental health care across the UK.

The Head of Internal Communications & Engagement will lead and deliver effective communication strategies to enhance employee engagement within the organisation. With a strong focus on creating positive change, the organisation prioritises effective communication and employee engagement to achieve i

Temporary HR Administration Manager Liverpool – hybrid role. £14.42 - £16.82ph plus holiday pay – depending on experience. Our client are currently in need of an experienced HR Professional with excellent organisational skills, who can hit the ground running to support during this time. • Line manage a team of two administrators, ensuring tasks are completed accurately and on time, • Provide first-line HR advice to managers and employees, with support from the Regional HR Manager, • Attend and document employee relations meetings, including disciplinaries, investigations, and grievances, • Manage the Head Office Employee Forum, liaising with employee representatives, recording meetings, and tracking actions, • Conduct exit interviews and provide data to the UK HR Team for analysis, • Support Regional HR Managers with delivery of the annual Engagement Survey, • Assist with recruitment where required, • Support the probation review process, ensuring reviews are completed by relevant managers, • Issue contracts of employment and employee change letters, ensuring signed copies are returned, • Support HR projects and site change programmes as required

Your Next Big Adventure in CX Technology. Founded in 2022, we are the CX Technology Specialists, revolutionising how businesses connect and communicate with their customers through smart thinking and cutting-edge cloud technology. At our core, we thrive on solving complex problems with innovative solutions. Just recently, we designed and delivered a bespoke software solution that slashed operational costs by over $1 million for a US retailer. Why We Stand Out We're not just another tech company; we’re a dynamic and fast-paced team that's all about making a real impact. Our mantra is simple: if we’re not delivering value, we don’t have a business. This customer-first approach drives us and our clients forward, creating a collaborative environment where innovation flourishes. We work with the latest and greatest in cloud technologies, including Zoom and AWS, offering end-to-end support for our clients' CX and communications needs. From selection to implementation, custom development, optimisation, and modern managed services, we've got it covered. • Pioneering Spirit: We were the UK's first Zoom Contact Center partner in 2022 and the first worldwide to achieve the Zoom CX Competency in 2023. We stay ahead of the curve to lead the industry., • Hands-On Founders: Our founders are actively involved in the business every day, ensuring we maintain our vision and continue pushing for better., • Rapid Growth: We're growing fast, which means endless opportunities for you to learn, advance, and make a significant impact., • Tech Development: We’re building our own technology to enhance and complement Zoom & Amazon Connect capabilities. With AWS at the heart of our software development, we're all about using the best tools to drive success., • Comprehensive Support: We provide top-tier implementation and managed service support for Zoom CX and Amazon Connect., • Commitment to Excellence: We use the latest technologies and best practices to ensure our solutions are top-notch and deliver real results for our clients. Role Overview: CX Engineer As a CX Engineer, you’ll play a pivotal role in configuring and building cutting-edge implementations of Zoom Contact Center, Zoom Virtual Agent, Zoom Phone, and Amazon Connect. This is more than just a job; it’s an opportunity to dive deep into the latest technologies and make a tangible impact on our clients' success. Why This Role is Exciting • Hands-On Experience: Work directly with our visionary founders, gaining invaluable insights and mentorship that will accelerate your tech career., • Client Collaboration: Engage closely with clients to understand their unique needs, and craft tailored solutions that elevate customer & employee experiences., • Innovation at Your Fingertips: Be at the forefront of deploying next-generation CX technology, ensuring every project you touch is optimised for excellence. What You’ll Do • Configure & Implement: Lead the configuration & implementation of Zoom Contact Center, Zoom Virtual Agent, Zoom Phone, and Amazon Connect for client projects., • Client Interaction: Work closely with clients to confirm requirements and deliver customised solutions that meet their specific needs., • Take Ownership: Meet challenges head-on and use your initiative to proactively find solutions and see it through to a successful conclusion., • Best Practice Development: Develop and deploy best practice configurations that ensure optimal performance and client satisfaction., • Internal Collaboration: Collaborate with internal teams to ensure seamless project delivery and exceptional client experiences., • Continuous Learning: Stay updated with the latest features and updates in Zoom and AWS products, maintaining your expertise at the cutting edge of technology., • On-Site Engagement: Be prepared for occasional travel to customer sites to ensure hands-on support and success. This role is perfect for energetic, motivated, and ambitious people who are eager to make a significant impact. You’ll be joining a fast-growing company that values innovation, speed, and a relentless focus on customer success. What We’re Looking For We value people who are driven to get things done, take initiative, and make progress fast. While prior experience is considered, your attitude and personality are what truly matter to us. We want you to feel comfortable bringing your authentic self to work and giving your best every day. Essential • Passion for Technology: A keen interest in cloud technology and customer experience/customer engagement., • Creative Problem-Solving: A creative thinker always looking for better and more efficient ways to do things., • Analytical Mindset: Ability to think outside the box with good problem-solving skills and close attention to detail., • Well Organised: Ability to handle multiple projects at once., • Adaptable: Desire to work within a fast-paced environment where every day is different, and you get to work with a wide variety of clients., • Interpersonal Skills: Comfortable, personable, and professional dealing with customers, partners, and internal teams., • Communication: Ability to communicate technical concepts to non-technical people. Desirable • Technical Experience: Experience in configuring, implementing, or managing cloud-based CCaaS or unified communications solutions., • Web Technologies: Proficiency in web-related technologies and architectures, particularly REST and JSON. What We Offer We believe in looking after our people and valuing their commitment to our mission. As part of our team, you'll enjoy a range of benefits designed to support your well-being and professional growth: • Bonus Scheme: Discretionary quarterly bonus scheme., • Growth Shares: All employees receive Growth Shares so that you benefit from the future growth and success of the company., • Flexible Working: 100% remote work, flexible hours, and the option to work abroad for up to 20 days per year., • Generous Leave: 28 days holiday plus public holidays., • Birthday Off: Enjoy your birthday off every year., • Pension Plan: 5% matched pension contribution., • Healthcare: Private healthcare with Vitality., • Life Events: Getting married? Parental leave? Kids starting school? Additional leave available., • Family Support: Generous maternity/paternity/adoption policy. Flexible Working We’re a remote-first company, but we also like getting together for team updates and social meetups. We believe strongly in the concept of balancing your life and work and we provide the flexibility that allows you to bring your very best self to the role. We measure our people on performance and output, rather than what time they clocked in each day. Perhaps you’re an early riser and you like to get started at sunrise, or perhaps you’re a night owl who is most productive in the evening. Maybe you need half an hour to pick the kids up from school each day. However you work best, we’re cool with it, with our only caveat being that you’ll need to be available for client meetings, when it works for them. We also offer the option to work abroad for up to 20 days per year, no questions asked. So, when we say we’re flexible, we really mean it. Join Our Journey We’re growing at an incredible pace, and our founders are hands-on every day, ensuring we never stop pushing for excellence. This is more than just a job; it’s an opportunity to be part of something extraordinary. We’re looking for energetic, motivated, and ambitious people who are ready to take on challenges and make a significant impact. Are you ready to join a team that values innovation, speed, and customer success? Let's create the future of CX technology together. Send your CV to using the subject line “CX Engineer”. No agencies please.

Liverpool City Council has an ambitious and varied capital programme and seeks an experienced interim Head to manage the teams for a range of complex education projects and contracts including schools expansion schemes (mainstream and SEND) PFI and BSF. The post holder will be responsible for leadership in modernisation of the schools estate and implementation of sustainability measures to support New Zero objectives, and management the Strategic Lead for PFI overseeing contract expiry and BSF teams. The role covers a programme of c.80m. This is an opportunity for a highly experienced seasoned interim who can hit the ground running to support the Director, and help deliver projects at pace that make a positive contribution to the city, its environment and residents. The role is 4-5 days per week for up to 6 months. Based in very pleasant Liverpool Council offices on the Waterfront. 3 days a week in the office with home working possible on other days. Directly Responsible For: Programme Managers, Senior Project Managers, PFI Strategic Lead, Senior Contract Managers (PFI and BSF), Project Managers Directly Responsible To: Director of Capital Projects and Sustainability Main Areas of Responsibility: Managing internal teams of built environment Project Managers, PFI and BSF Teams, Programme Managers and external multidisciplinary consultancy teams to deliver schools expansions and the schools condition programme Leading the development of education programmes and projects working with Sponsors and Users and DfE Working with stakeholders at senior level including Director of Education, DfE, Headteachers, Diocese Ensuring operational effectiveness and compliance with terms of PFI contracts and effective management of contract completion. Ensuring sustainability objectives are addressed in projects Preparing and managing project budgets, financial reporting, programming and project planning including risk management plans. Project delivery strategy, sustainability in design, quality and cost management, Acting as the Intelligent Client on schools, Preparing/overseeing consultancy briefs, procuring and managing consultants and service contracts Delivery of the schools capital programme Ensuring all projects have deliberable programmes with milestones, and risk registers. Knowledge of DfE Building Bulletins, standards and processes Site visits. Supervision and Management Responsibility: Ensuring activities are planned to include meaningful one to one conversations, quality annual appraisals and regular workforce planning and development. Manages performance and behavioural issues effectively. Budget and Financial Responsibility: Being fully accountable for managing the councils resources well and complying with statutory requirements. This includes managing time, avoiding unnecessary waste, reuse and recycle resources to reduce personal impact. Monitor financial performance and deliver within budget. Monitor financial performance, deliver within budget and seek savings and efficiencies by exploring opportunities to draw funding where appropriate. Set, monitor, and remain within budget whilst challenging the team to deliver increased efficiencies. Explores different options for funding and income generation. Include details of the value of budget/financial responsibility and what this budget should be use for. Social Value Responsibility: Drive for social value through all activities, ensuring wider social, economic and environmental benefits for the council, residents and communities. Physical Demands of the Job: This post is a combination of office work and field work. It will involve sitting for long periods of time and a requirement to travel to meet service needs Corporate Responsibility: Contribute to the delivery of the Council Plan. Delivering and promoting excellent customer service, externally and internally. Commitment to customer excellence by dealing with customer feedback, including complaints, and learning from feedback in the drive for continuous improvement. Making the council a great place to work, living the councils values, actively engaging in regular communications including team meetings, undertaking training as required and being responsible for managing own performance. Develop the City Councils commitment to equal opportunities and to promote non-discriminatory practices in all aspects of work undertaken. To ensure that all work functions are undertaken in accordance with health and safety legislation, codes of practice and the City Councils safety plan. Competency Framework: We operate a competency framework, a set of core behaviours which define how we are expected to approach our work, how we perform in certain situations and how we treat each other. Each competency details the standards of behaviours and skills required by all staff and this in turn supports delivery of our aim and our council plans linking them together with our values. The post holder will be required to demonstrate the ability to perform at the following competency level 3. The competency framework can be found here. This job description is not intended to be either prescriptive or exhaustive. It is issued as a framework to outline the main areas of responsibility. You will be expected to carry out any other duties that may reasonably be required in line with your main duties and changing priorities of the organisation. Person Specification Assessment methods used: I = Interview, P = Presentation, A = Application, E = Exercise, T = Test, AC = Assessment Centre Qualification and training (Essential) Degree in a Built Environment discipline. (e.g. Architecture, Surveying, Engineering). RIBA/RICS/CIOB/ACE qualifications essential. Construction industry recognised Project Management Qualification (eg RICS/CIOB/APM Qualification and training (Desirable) MBA Experience (Essential) Managing multidisciplinary teams across the built environment (I) Performance Management (I) Client liaison (I) Delivery of schools expansions, improvements and landscape schemes from inception to completion across the full range of RIBA stages. Managing project budgets (I) BREEAM, Sustainability, BNG, CDM and Building Regs knowledge (I) Acting as a Client PM for large scale/complex projects. (I) Experience of JCT /NEC contract negotiations and contract administration (I) Significant procurement experience and appointment of specialists � design team, cost planners, external PMs, CA (I) Planning application processes, development management (I) Working within the public and private sector (I) Experience of writing business cases, reports and knowledge of public sector processes, including procurement Must have the ability to undertake site visits.(I) Commitment (Desirable) An understanding of, and personal commitment to, the vision, aims, values and priorities of Liverpool City Council Other (Essential) Able to play a visible and prominent role in leading, promoting and demonstrating the values of Liverpool City Council, and building trusted relationships with internal and external stakeholders (I)

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