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Ideas | People | Trust We’re BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today’s changing world. We work with the companies that are Britain’s economic engine – ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We’ll broaden your horizons To ensure our services and applications are fit for the modern market, our IT team collaborates with every department. They develop, they explore and they implement the new ideas helping us to change the future of accounting, tax and business consulting. But, just as importantly, they maintain the tech that keeps us advancing. By testing and adopting the future of financial technical solutions, they find new and exciting ways to drive us forward. And you could too. In an IT role at BDO, you’ll become part of a team that act as the backbone for our business. No matter who you are or what your skillset is, we’ll give you the training and support you need to achieve whatever you put your mind to. We’ll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You’ll be someone who is both comfortable working pro-actively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO’s partners to help businesses effectively. You’ll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. Reporting to the ITSD Manager, the role is to tackle technical and often challenging incidents / requests, owning and managing escalations handed by ITSD Manager, create and add to a growing team wide knowledge base and deliver exceptional, white glove customer service to stakeholders / customers of the IT Service Desk. The role will be responsible for supporting the business with technical requests / issues, delivering results in accordance with business SLAs and OLAs and ensuring support delivered meets defined KPIs within the team. The candidate will need to be customer service driven, technically minded and a team player. You will: • To provide technical support/user administration of End User related services acting as an escalation point for 1st line teams, • To ensure that requests for assistance, incidents and Service Requests are properly logged, assigned and responded to within service level agreements and according to agreed standards and procedures., • Ensure appropriate focus is given to logged calls by the support teams, depending on the priority of the call, aiming to keep allocated tickets up to take within a 24 hour window, • Strong ability to work under pressure and to short timescales, • Responsibility to create knowledge articles for peer use and knowledge transfer between Service Desk levels, • To ensure adherence to escalation procedures. Respond to escalated, complex and high impact user calls within service level agreements., • To receive requests for assistance from users in a customer-friendly and professional manner and maintain accurate log entries of incidents, queries and Service Requests with full details and contact information., • To search documentation and previous requests for assistance on related topics to establish possible solutions to calls., • To respond to requests for assistance by providing information to enable callers to solve their problems. Maintain accurate log entries of contact with resolution details and follow-up information. Encouraging self-help and self service via knowledge transfer, • To act as a point of escalation within the Service Desk Technical Requirements: • DMS, iManage. Assignment permissions, creations, security administration. Workspace roll forwards., • Remote support controls, Bomgar, MS Teams, • Current Windows OS knowledge, deployment to end user support, • Azure Virtual Desktop, creating VDIs, allocating resources (Nerdio), • Deployment tools, Comp Portal, inTune, Endpoint Manger for assets both hardware and software, • Current Microsoft Office knowledge, add-ins, deployment, support, • iPhone (iOS) and mobile broadband knowledge / Softphone support (Five9), • Current Microsoft Server OS, • Active Directory, creating groups, restricting OUs, Group Policy management. Server 2012 and above background required., • MS PowerShell, building scripts, creation of accounts and mail accounts., • Power Application administration, Microsoft Power Bi, Dynamics 365, • Networks, DHCP, VPN (Direct Access), DNS, Firewall, SPF and IP records, lease management, switch patching, VLAN, • Business applications, Caseware, CCH Personal Tax, APT, Alphatax, • Bitlocker and MBAM portal, • Web services administration, SharePoint, creating sites, sub-sites, permission and user account management, • NTFS share permissions, login scripts, Robocopy, User profiles both local and server, • Office 365, Cloud apps, OneDrive, Azure, AAD You’ll be able to be yourself; we’ll recognise and value you for who you are and celebrate and reward your contributions to the business. We’re committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we’ll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We’re in it together Mutual support and respect is one of BDO’s core values and we’re proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we’ll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you’ll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we’ve invested in state-of-the-art collaboration spaces in our offices. BDO’s people represent a wealth of knowledge and expertise, and we’ll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you’ll never stop learning at BDO. We’re looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we’re always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We’ve got a clear purpose, and we’re confident in our future, because we’re adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better. #LI-JB1 #TJ-JB1

Kickstart Your New Career with Evri – Join One of the UK’s Biggest Courier Networks. Looking for a fresh start or a more flexible way to earn? Evri is one of the UK’s leading parcel delivery companies, and we’re looking for local drivers to deliver in their own communities. G

Kickstart Your New Career with Evri – Join One of the UK’s Biggest Courier Networks.Looking for a fresh start or a more flexible way to earn? Evri is one of the UK’s leading parcel delivery companies, and we’re looking for local drivers to deliver in their own communities.Whe

Early Morning Delivery Drivers Needed!.Join News Team Group, a fast-growing company delivering newspapers and magazines to homes and businesses across the UK.Were looking for reliable, self-employed delivery drivers who are ready to hit the road and make an impact in their local community.Join a tea

Join News Team Group, a fast-growing company delivering newspapers and magazines to homes and businesses across the UK. Were looking for reliable, self-employed delivery drivers who are ready to hit the road and make an impact in their local community. Early Morning Delivery Drivers Needed!.

Do you want to become an Operational Director & Partner with Newmedica in the future? One thing that unites everyone at Newmedica is a passion for our purpose: improving people’s sight and transforming lives. We want to deliver outstanding eye care that’s accessible, sustainable and patient‑centred, complementing the NHS and providing choice for patients. And we want to do that in a way that creates long‑term value for our partners and communities. We’re building a Talent Pool of future Operational Directors — commercially minded leaders who want to co‑own and run a Newmedica ophthalmology business alongside Clinical Directors. This is your opportunity to register interest so we can connect when the right opportunity arises. What does an Operational Partner do? • Lead and grow a business: Oversee day‑to‑day operations, ensuring safe, efficient and patient‑focused services., • Build and inspire teams: Recruit, develop and engage multidisciplinary teams to deliver exceptional care., • Drive performance and growth: Manage P&L, develop local relationships and grow NHS and private activity., • Champion governance and patient experience : Uphold CQC standards, and ensure the delivery of safe, effective patient care with the best possible outcomes. This is a partnership role, not a traditional job — you’ll have a meaningful equity stake and the support of a proven operating model and central services. Who we’re looking for • Experienced operational or general management leaders (healthcare or similar regulated services)., • Strong people leadership and commercial acumen with experience managing budgets and P&L responsibility., • A values‑driven approach to safety, patient experience and governance., • Proven ability to work with Consultants/Doctors and lead large multidisciplinary teams., • Solid understanding of CQC regulations, including the framework and what excellent governance looks like., • Ability to operate both strategically and hands-on, switching between the two as needed., • Experience within an ophthalmology or theatre setting is a bonus. How the Talent Pool works • Register your interest by applying with your CV, • We’ll review and connect when an opportunity aligns with your profile., • You’ll be guided through our structured selection and onboarding process for Operational Directors Note: This advert is to join our Operational Partner Talent Pool, not necessarily to apply for a live vacancy.

Mental health services in Abu Dhabi have experienced significant growth and transformation in recent years, reflecting a strong national commitment to improving psychological wellbeing across the lifespan. Driven by strategic government initiatives, increased investment, and evolving public awareness, the Emirate has expanded access to high-quality, evidence-based mental health care for children, adolescents, and adults. Abu Dhabi continues to develop modern, multidisciplinary services aligned with international best practice, creating a dynamic and supportive environment for mental health professionals to contribute to innovative service delivery and positive patient outcomes. Job Summary We are seeking a highly skilled and compassionate Consultant Child and Adolescent Psychiatrist to join a multidisciplinary mental health service in Abu Dhabi. The successful candidate will provide specialist psychiatric assessment, diagnosis, and treatment for children and adolescents. The role contributes to service development, clinical governance, and education in line with international best practice and Department of Health (DOH) Abu Dhabi standards. Key Responsibilities Clinical Responsibilities • Provide specialist psychiatric assessment and management for children and adolescents with a wide range of mental health disorders, including neurodevelopmental, emotional, behavioural, and severe mental illnesses, • Conduct comprehensive diagnostic evaluations and formulate evidence-based treatment plans, • Prescribe and monitor psychotropic medications in line with best practice and local regulations, • Deliver care in outpatient, inpatient, community, and/or emergency settings as required, • Provide consultation and liaison support to paediatric, educational, and community services, • Engage families and carers in assessment and treatment planning Multidisciplinary & Collaborative Work • Work closely with psychologists, nurses, occupational therapists, speech and language therapists, and social workers, • Participate in multidisciplinary team meetings, case conferences, and care planning, • Collaborate with schools, safeguarding agencies, and other external stakeholders Governance, Quality & Safety • Participate in clinical governance, audit, and quality improvement initiatives, • Ensure compliance with DOH Abu Dhabi regulations, ethical standards, and safeguarding policies, • Contribute to risk assessment, management, and child protection processes Teaching, Supervision & Leadership • Provide supervision and mentoring to junior medical staff and allied health professionals, • Contribute to teaching, training, and continuous professional development activities, • Support service development, pathway design, and policy implementation Essential Qualifications & Experience • Medical degree recognised by DOH Abu Dhabi, • Specialist/Consultant qualification in Child and Adolescent Psychiatry, such as:, • CCT/CESR (UK), • Certificate of Completion of Specialist Training (Ireland), • Board Certification (e.g. American Board of Psychiatry and Neurology, Child & Adolescent Psychiatry), • Equivalent recognised European, Australian, Canadian, or New Zealand qualification, • Minimum 3 to 5 years’ post-specialist experience as a Child and Adolescent Psychiatrist (preferred for consultant level), • Eligibility for DOH Abu Dhabi Consultant licensure, • Excellent communication skills in English (Arabic is an advantage but not essential) Desirable Skills & Experience • Experience working in multicultural and international healthcare settings, • Expertise in neurodevelopmental disorders (ADHD, ASD), mood disorders, trauma, and complex presentations, • Experience in service development or leadership roles, • Familiarity with safeguarding and child protection frameworks

Job Title: Pharmacist Industry: Pharmacy Location: UK Salary: £45,000 - £60,000 + Package Organisation Overview: A leading independent Pharmacy Group in the UK are looking for a qualified Pharmacist or a newly qualified to support with Pharmacy first and enhance service delivery to the local community. Job Summary: We are looking for a patient-oriented Pharmacist passionate about increasing the quality and quantity of service delivery in the local community. The successful candidate could be a current IP or Pharmacist looking to pursue the IP qualification which is fully supported by our client. Tier 2 applications are supported. Job Responsibilities: • Advising Customers on health concerns, • Dispensing medication, • Enhancing service quality, • Performing health advocacy, • Knowledge of medicine and pharmacology, • Customer service, • Good communication and active listening, • Leadership and management, • Organisation and time management, • Emotional resilience, • Teamwork and interpersonal skills, • Problem-solving and analytical skills, • Adaptability and flexibility Job Qualifications: · GPHC Qualification or equivalent

Are you a passionate and dedicated pharmacist looking for an exciting new opportunity? We are currently seeking a Clinical Pharmacist to join our dynamic healthcare team in Jersey. Whether you are newly qualified, have experience in community pharmacy, or come from a hospital pharmacy background with a clinical diploma, we want to hear from you. Read more about our Pharmacy Department and moving to Jersey here - ___ Main duties of the job Provide specialist Clinical Pharmacy Services to HCJ to help ensure the safe, clinically effective, and economical use of medicines. Job responsibilities • Support the Lead Pharmacists and Clinical Pharmacy Manager in the delivery of a high quality, patient-focused medicines optimisation service for patients in line with nationally approved standards, within a designated area., • Monitor and review therapeutic programmes for patients and provide specialist information, advice and guidance on the safe, effective and economical use of medicines, so that patients receive the best pharmaceutical treatment with minimal adverse effects., • Undertake medication reviews, including medicines reconciliation for newly admitted patients and pharmaceutical care planning prior to discharge, to minimise risks with medication associated with transfers between care settings. LFiaise with medical and nursing staff over any clinical issues, to ensure that each patient is receiving the most appropriate medication., • Work as a member of the multi-professional health and care teams including attendance at ward rounds, providing highly complex clinical pharmacy advice and expertise to peers, patients and management to ensure that best practice is promoted and delivered to patients., • Advise on complex prescribing issues to medical and nursing staff to ensure that legislative requirements and best practice standards are met in the delivery of pharmacy service., • Support the Clinical Pharmacy Manager in the development of local clinical pharmacy guidelines and policies. Implement national and local policies and guidelines related to medicines., • Provide specialist information to support formulary decisions by the Drugs and Therapeutics Committee., • Provide planned sessional clinical and professional supervision with the pharmacy dispensary., • Develop and deliver medicines related training programmes to medical, nursing and pharmacy staff., • Identify and participate in areas of research including audits of medicines use to assist with medicines optimisation throughout the department., • On-call involvement and participation in the weekend rota are an essential requirement for the role. Person Specification Essential qualifications: • Registered pharmacist with the GPhC. Essential experience: • Vocational (four year) masters degree in pharmacy., • Registration with the General Pharmaceutical Council (obtained by completing one-year post-graduate pre-registration training with final examination)., • Post-graduate MSc or Diploma in Clinical Pharmacy (desirable but not essential different salary schemes), • Specialist knowledge of therapeutics of common disease states and frequently used therapeutic regimes., • Well-developed knowledge of pharmaceutical technical and clinical procedures acquired through training and experience., • Knowledge of checking dispensed prescriptions and supervising staff within the Pharmacy., • Good understanding of medicines governance, safety and management, including relevant legislation., • Understanding of clinical governance, medication incidents and risk management., • Up to date knowledge of national guidelines and legislation relating to medicines use and pharmacy practice., • Practical knowledge of maintaining records according to confidentiality and data protection protocols., • Excellent communication; verbal and written., • Communicates effectively across all levels., • Ability to adapt personal style in order to influence others and gain support for ideas., • Supports the development of and shares learning with other members of staff., • Able to remain professional and effective under pressure., • Committed to continuous service improvement and also continued professional development for themselves and their team. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the ___. From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. ___. UK Registration Applicants must have current UK professional registration. For further information please see ___ Employer details Health and Care Jersey Address Government Of Jersey Union Street St. Helier Jersey JE2 3DN Employer's website: ___ For more information please email

Non-Obstetric Ultrasound Sonographer ___ | Long-Term NHS Insourcing Contract (Awarded) Base Location: James Paget University Hospitals NHS Foundation Trust (JPUH), Norfolk, East of England Service Setting: NHS Trust Diagnostic Ultrasound Service (Non-Obstetric) Working Pattern: Friday to Monday, 09:00–18:00 (9-hour session including 30-minute break) Pay: Weekly/fortnightly/monthly Contract Type: Insourcing (long-term) with potential extension Start Date: Mobilising now 1. Job Summary Frontline Insourcing is recruiting experienced Non-Obstetric Ultrasound Sonographers to support a long-term NHS insourcing service at James Paget University Hospitals NHS Foundation Trust (JPUH). The post-holder will deliver high-quality, patient-centred ultrasound examinations and reporting within a clinically governed Trust environment, supporting additional diagnostic capacity and contributing to improved patient access and reduced waiting times. 2. Key Objectives of the Role To deliver safe, effective and timely non-obstetric ultrasound scanning to NHS patients. To ensure accurate and clinically appropriate documentation and reporting using the Trust’s reporting system (CRIS). To uphold Trust standards, clinical governance, and professional accountability at all times. To contribute to the delivery of agreed activity volumes while maintaining quality, dignity and patient experience. 3. Principal Duties and Responsibilities The post-holder will be required to: Clinical Delivery • Undertake a wide range of non-obstetric ultrasound examinations including, • General Medical, Gynaecology, and MSK (non-injection) scans. Apply appropriate professional judgement and clinical reasoning during examinations, escalating concerns appropriately. Ensure patient safety, comfort, dignity and consent throughout the patient pathway. Communicate effectively with patients, relatives and staff in a professional, compassionate manner. Reporting & Documentation Produce accurate, complete, and timely ultrasound reports on the CRIS reporting system. Ensure all examinations are documented in accordance with local pathways, Trust policies, and national standards. Maintain clear, contemporaneous clinical records and adhere to information governance requirements. Governance & Professional Practice Work in accordance with HCPC Standards of Proficiency, local Trust policies, and departmental procedures. Participate in local clinical governance processes, including incident reporting, duty of candour, and escalation processes. Maintain a high standard of infection prevention and control and comply with relevant health and safety requirements. Service Delivery Deliver scanning sessions within the agreed clinical service model: • Friday to Monday, • 09:00–18:00, • 20-minute appointments, • Minimum activity expectations (subject to clinical appropriateness and case-mix) Work effectively within a multidisciplinary team, supporting smooth service mobilisation and delivery. 4. Service Model • Minimum expected activity: 100 scans per week / 400 scans per month, • Working days: Friday, Saturday, Sunday, Monday, • Session: 09:00–18:00, • Appointment duration: 20 minutes, • Facilities: 1 ultrasound room per day, • Equipment: Provided by the Trust 5. Induction & Training All successful applicants will be required to: • equipment and room orientation, • local service processes, • reporting workflows, • escalation pathways and governance expectations Complete required training for CRIS, including access provisioning and local system orientation. PERSON SPECIFICATION Applicants must demonstrate the following requirements: A. Qualifications / Professional Registration Requirement Essential Desirable HCPC registration as a Sonographer or Radiographer ✅ Recognised advanced ultrasound qualification ✅ Evidence of continuing professional development (CPD) ✅ ✅ relevant to ultrasound practice ✅ Postgraduate qualification in Medical Ultrasound (or equivalent) ✅ B. Experience Requirement Essential Desirable Previous NHS experience working within an ultrasound service ✅ Demonstrable competence in non-obstetric ultrasound scanning ✅ Experience across General Medical Ultrasound ✅ ✅ Experience in Gynaecology ultrasound scanning ✅ ✅ Experience in MSK ultrasound (non-injection) ✅ ✅ Experience working to high-throughput clinical models while maintaining quality and safety ✅ ✅ Experience of working within a clinically governed environment (escalation, audit, incident reporting) ✅ ✅ C. Knowledge and Skills Requirement Essential Desirable Excellent clinical judgement and ability to recognise findings requiring escalation ✅ Strong written English and clinical reporting capability ✅ Ability to work independently within defined scope of practice ✅ Understanding of NHS clinical governance and accountability requirements ✅ ✅ Awareness of Infection Prevention & Control principles in clinical environments ✅ ✅ Familiarity with CRIS reporting systems (or ability to learn quickly) ✅ D. Personal Attributes Requirement Essential Desirable Professional, reliable and punctual ✅ Patient-centred approach with strong communication skills ✅ Ability to remain calm and effective under pressure ✅ Ability to meet productivity expectations while maintaining quality and patient dignity ✅ Strong teamwork and collaborative behaviours ✅ Commitment to equality, diversity and inclusion in service delivery ✅ ✅ E. Compliance Requirements Requirement Essential Desirable Meets NHS Employment Check Standards (including identity, right to work, references and DBS where required) ✅ Occupational Health clearance appropriate to the role ✅ Willingness to complete mandatory Trust training and induction requirements ✅ Ability to provide evidence of immunisation status where applicable ✅ ✅ Additional NHS Requirements Safeguarding All staff are expected to uphold the Trust’s safeguarding responsibilities, report concerns in line with local policies, and maintain appropriate safeguarding awareness for their role. Equality, Diversity & Inclusion Frontline Insourcing is committed to equality of opportunity and welcomes applications from all backgrounds. We will make reasonable adjustments to support applicants with disabilities and ensure fair, inclusive recruitment processes. Confidentiality & Information Governance The post-holder must adhere to confidentiality and information governance policies, ensuring patient information is managed securely and appropriately at all times. How to Apply If you meet the essential criteria and are available to support this long-term NHS insourcing service at JPUH, please submit your CV and a member of the Frontline Insourcing team will contact you promptly to discuss onboarding and mobilisation.

Note - role reposted after re-evaluation of grade level. About Colt Data Centre Services Colt Data Centre Services (DCS) has over 20 years’ experience in designing, building and operating energy-efficient, reliable data centres – hosting significant financial, media, corporate and cloud wholesale providers across the world. Our customers are at the heart of everything we do. We endeavour to take a customer-led approach across our operations, striving to serve our customers with a seamless experience no matter what facility or region they are in. Finding the right solutions for our customers starts with finding the right people for Colt DCS. We believe in creating a healthy, learning environment for our employees to flourish. Our vision: to be the most customer-centric data centre provider. About the Role Reporting to the Senior Problem Manager and working remotely, you will be responsible for identifying, analysing, and supporting the resolution of issues predominantly related to data centre Mechanical and Electrical (M&E) equipment / services. Your purpose will be to minimise business impact and prevent future incidents across all of our sites in Europe, India and Japan. In practice, this means you'll use your knowledge of M&E equipment / systems / services in working closely with cross-functional teams to investigate root causes, implement corrective actions, and drive continuous improvement in DCS service delivery. This may also include working with or presenting to DCS customers and/or suppliers. In summary, you'll be managing the lifecycle of infrastructure Problem tickets across our DCS estate. This will include proactive work to analyse historic issue data, using that to deliver comprehensive recommendations to help mitigate these arising in future where possible. About you As you'll be investigating, analysing and reporting on a range of infrastructure related issues, you'll need a proven track record in managing incidents and problems associated with critical mechanical and electrical systems (for example, power distribution, cooling, UPS). It is therefore likely that your experience will include working in environments such as data centres or other large scale infrastructure, and be supported by facilities related qualifications (ie Uptime Institute or electrical / HVAC certifications). Within this, you'll have the ability to understand how to get to the root cause of infrastructure related problems, alongside analysis capability serving to identify trends and make data-driven recommendations. All of this will be underpinned by your strong communication skills and the ability to help technical and non-technical audiences understand issues and how best to resolve them. What we offer We offer skill development, learning pathways and accreditation to help our people perform at their best, regardless of role and location. In addition to offering competitive salaries and incentive plans, a range of benefits and local rewards packages are offered to staff. Colt DCS recognises the importance of a work-life balance. These are just some of the reasons why Colt DCS is recognised as Great Place to Work Certified UK. The Role in More Detail Key Responsibilities • Risk Identification/Problem Identification and Analysis o Investigate and analyse incidents to determine root causes (RCA) and patterns. o Proactively identify recurring issues through trend analysis, with a specific focus on building monitoring systems (BMS) data analysis. o Risk assessment of non-standard Changes. • Resolution and Mitigation: o Ensure timely resolution and closure of problem tickets. o Identify permanent solutions for recurring incidents. o Ensure timely escalation of critical issues and coordinate resolution efforts across teams. • Documentation and Reporting: o Maintain comprehensive documentation of problems, their resolutions, and preventive measures. o Prepare detailed RCA reports and graphs to support the technical explanation of a Problem o Keep documentation for problem management accurate and current. • Continuous Improvement: o Prepare presentations on Problem management metrics, trends, and improvements. o Proactively identify opportunities to enhance service reliability and efficiency. o Participate in problem management initiatives and projects to drive continuous improvement. o Deliver internal technical training in areas of expertise. • Collaboration and Communication: o Collaborate with stakeholders to gather information and perform thorough problem diagnostics. o Join and document problem review meetings, providing regular updates. o Actively participate in Monthly Executive Reviews and other key meetings, lead the meeting if required. o Work with cross-functional teams to implement corrective actions and drive improvement. o Support and oversee the onboarding process for new sites, representing Service Operations, with particular focus on ensuring documentation is available and accurate and “snags” are captured. Requirements • Hands-on knowledge of Mechanical & Electrical (M&E) systems and Data Centre infrastructure., • Proven experience in problem management or incident management within a complex DC environment., • Experience with monitoring systems and ability to analyse monitoring data to detect and pin point issues., • Strong analytical skills with the ability to analyse data, identify trends, and make data-driven decisions., • Excellent documentation and reporting in English., • Knowledge of IT and Networking concepts., • Knowledge and experience with at least one of common RCA methods (5-Whys, Fishbone Diagram, Fault Tree Analysis, Pareto Analysis), • ITIL certification or knowledge of ITIL framework practices. Note that for this role, there will be a need to travel to site locations when required, in addition to a small number of trips to our offices annually for face-to-face team meetings.

Our talented Data & AI team is made up of globally recognized experts - and there's room for more analytical and ambitious data professionals. If you're passionate about helping clients transform their business with the latest AI and data technologies, let's talk. Take your skills to a new level and launch a career where you can truly do what matters. As an Solution Architect within our Data & AI Practice, you'll leverage a client-centric approach to understand our client’s challenges and opportunities to deliver solutions and services that make transformative change and deliver high value business outcomes. You'll engage in solutioning and support on the most strategic opportunities, intervene in high-risk complex deliveries, and contribute to shape the strategic direction using Agentic AI, automation, AI engineering, data platforms, reporting and self-serve analytics.. Avanade is the 7 times Databricks global partner of the year, we deliver over 4000 Microsoft data platform projects annually and deliver more Azure Databricks than any other Databricks partner. Key Responsibilities: • As an architect assigned to a client project, you will typically work closely with delivery teams and client stakeholders to provide technical leadership, shape deals and propositions, drive architectural decisions, create plans and roadmaps, and produce design artifacts., • Play a key role in Avanade's sales process by creating solutions that innovate, inspire and are win new business. You’ll have responsibility for shaping the high-level design, estimates, and contractual details for client proposals in collaboration with other subject matter experts in the business., • As a senior member of the Avanade technical community, you will provide coaching and mentoring to motivate and inspire more junior colleagues from within your team and across the organization., • Have the ability to translate complex technical concepts and solutions and present them in easy to understand language and value based outcomes, to senior business stakeholders, technology leaders and internal sales teams., • Engage in early conversations with clients and/or sales team and support origination and deal qualification, requirements capture and solutioning, recommending best practices and approaches to achieve optimal outcomes, building strong relationship with clients to become the trusted advisor. Prepare and represent the solution in Deal Reviews and play an active role in client presentations, and negotiations with key client buyers., • Work collaboratively with the wider Data & AI leadership to shape our current and future offerings, accelerators, and background IP to support go to market activities., • Lead the development of intelligent data platform projects, building strategic capabilities for our clients. Integrating data from many systems, transforming through lakehouse architectures and making available for reporting, AI and conversational analytics. Requirements for the role - • Awareness of channels to market and how to work in a Databricks and Microsoft eco-system to ensure Customer Success., • High energy intent to help clients understand the fast moving data industry, product and service evolution., • Experience working with stakeholders to create technical visions, high-level architectures, and delivery roadmaps for large programs of work that involve the latest data & AI concepts particularly focused on scaling data use across enterprises., • Capability in creating design artifacts and presenting them for approval at architectural forums attended by multi-disciplined stakeholders from engineering to senior ("C level") client executives., • In-depth understanding of modern Data & AI capabilities such as; structured and unstructured data analysis, streaming data, IoT, AI, GenAI and related topical analytics fields., • Comfortable actively engaging and leading sales and business development opportunities with clients., • Hold Databricks certifications, ideally the Databricks Champion or be able to demonstrate equivalent knowledge and experience. About Avanade - Avanade is the leading provider of innovative digital, cloud, and advisory services, industry solutions, and design-led experiences across the Microsoft ecosystem. The company was founded 25 years ago as a joint venture between Accenture and Microsoft. Back then, digital transformation, automation, and AI weren’t mainstream topics—Microsoft was primarily known for Office 365. But Avanade evolved with the times and is now the number one transformation leader within the Microsoft ecosystem. We have a team of 61,000 professionals in 26 countries. We’re a truly global company with a strong local presence— what I like to call “GLOCAL”: making global impacts on a local level.

Job description: The Role This role is for a Field Based Technician who will maintain, install and service vending machines. They will have customer contact but this role is not a customer service role. This position will be covering Scotland, this is a large area so travel is expected. Who are we? Lavazza Professional is the Business-to-business (B2B) arm of Lavazza Group; as a brand we have grown over the last 120 years from a small Italian artisanal company to an industrial giant. Throughout our growth, we have remained family owned, and our passion for quality coffee is coupled with a spirit of entrepreneurship, defined by innovation and a sense of responsibility. At Lavazza Professional, our goal is to fuel workplace productivity and wellness, we bring high performance vending technologies to offices and factory floors in over 10,000 businesses across the UK. Partnering with some of the nation’s best loved drinks brands, we make sure choosing the perfect menu couldn’t be easier. With significant investment into research and development, we now offer a wide range of customised vending solutions and our range is ever expanding. As a company, we are proud to announce our “Roadmap to Zero”, our aim is to completely neutralise the Group’s carbon footprint by the end of 2030. With an investment of about €50million in the 2020-2021 period, you can be proud to join a company dedicated to sustainability, innovation, and employee development. What is the role? We are seeking a field based Customer Service Technician (CST) to act as an ambassador for Lavazza Professional to deliver an industry leading service to our customers. Based within a territory, you will be responsible for effectively managing reactive and proactive high quality machine servicing and the installation and decommissioning of machines as required. This position will cover Scotland, you should be located within this area. The successful candidate will be a highly motivated, customer focused individual who seeks to drive value and optimise ways of working, increasing customer engagement and role modelling the Lavazza values. Key responsibilities will include: • Installation of our machines at customers’ sites, including the delivery of training and building customer relationships, • Proactively maintaining and repairing our machine base to the defined standards, • Decommissioning machines that require movement and reinstalling when the customer is ready, • Understanding and complying with all Health & Safety requirements and regulations, • Meeting core operational objectives and driving account profitability, • Managing customer and business demand in your own territory whilst working with your team to meet regional KPIs, • Be able to travel outside of own territory to support other areas and regions when the business requires support, • Be able to stay overnight if requested to support training requirements and needs, operational & business needs and Business and team meetings planned in over the year, • Accurate management of spares to minimise cost and eliminate stock-outs, • Ownership of local problems through to resolution to maximise customer satisfaction, • Leading and participating within the team environment, including attendance at team meetings, • have GCSE or equivalent passes in Maths, English, and Science (formal qualification in electrical or electromechanical field preferred), • have experience within a Customer facing role dealing with issues/complaints effectively, • have experience within a technical or mechanical role which requires fault finding and fix, • be competent at using Microsoft Office applications; Outlook, Excel, Word, • be a strong communicator with the confidence to upsell and provide recommendations, • be able to work remotely with the ability to prioritise based on customer & business demand with limited supervision, • Competitive salary, • Annual bonus - profit and performance related, • 25 days holiday plus bank holidays, • Pension Scheme, • Private Health Care, • Life assurance, • Heath and wellbeing package, • Company events Benefits: • Company pension, • Health & wellbeing programme, • Life insurance, • Private medical insurance Licence/Certification: • Driving Licence (required) Work Location: On the road

Role Summary: The Access Network Project Manager is responsible for the management and planning of GTT’s global access network comprising of more than 1500 network interconnections with GTT last mile suppliers. The Access Network Project Manager manages the capacity of the access network to ensure that customer connections can be fulfilled on the network whilst minimizing costs. He/she participates in the restructuration of the network due to acquisition, technology upgrade and cost savings. He/she is the subject matter expert for the access network and supports the Sales and Service Delivery teams from quote to delivery. Job Scope/Supervision: The Access Network Project Manager reports to the Access Planning manager. It interacts often with third party suppliers, network engineering, supplier management, sales support, and service delivery teams. Duties and Responsibilities: • Network capacity management and reporting: capacity and traffic, • Proactively/reactively order additional capacity, • Interacts and negotiates with network suppliers, • Proactively identifies network cost savings opportunities, • Manages and/or supports network restructuration and service migrations, • Minimum 1 year of experience in a telecommunications environment., • Strong understanding of telecommunications technologies and products., • Advanced proficiency in Microsoft Excel and general computer skills., • Conversational-level English (written and verbal)., • High attention to detail with the ability to manage a heavy workload and meet deadlines., • Professional, articulate, and effective communicator with confidence in liaising internally and externally. Standard working hours Monday to Friday. EEO Statement GTT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, GTT complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. GTT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of GTT’s employees to perform their job duties may result in discipline up to and including discharge

Kickstart Your New Career with Evri – Join One of the UK’s Biggest Courier Networks Looking for a fresh start or a more flexible way to earn? Evri is one of the UK’s leading parcel delivery companies, and we’re looking for local drivers to deliver in their own communities. What you’ll do:

Kickstart Your New Career with Evri – Join One of the UK’s Biggest Courier Networks Looking for a fresh start or a more flexible way to earn? Evri is one of the UK’s leading parcel delivery companies, and we’re looking for local drivers to deliver in their own communities.Whether you want a

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