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Berkshire based - hybrid role Please send your CV to me, Martin Warner, and I will get back to you as soon as possibleMy client is is expansion mode and is actively looking to recruit a very strong Client and Customer Manager who will join a hardworking and motivated team of

A leading technology recruitment firm seeks a Customer Success leader in Greater London to scale their team and optimize client relationships. Ideal candidates will have experience in SaaS environments and a track record of managing complex client portfolios. This position offers an opportunity to s

Partner closely with Customer Success, Product, Engineering, and other regional leaders to deliver a seamless, end-to-end customer experience. Head of Customer Operations – UKI. You will play a critical role in delivering operational excellence across Support, Onboarding, Pay Operations, Feature A

The successful candidate will report to the Global Head of Sales and play a vital role in influencing revenue stability and customer lifetime value. The Economist is seeking an experienced and strategic Head of Customer Retention to lead our efforts in retaining and renewing our B2B subscriber base.

A leading media company in Greater London is seeking a Head of Delivery to lead their Times Customer team.

The Head of Customer Service & Client Care will be responsible for ensuring our customer care technology supports a seamless, premium and joined-up experience for both customers and teams. Head of Customer Service and Client Care. You will have full end-to-end ownership of all customer care, afterca

We are seeking a dynamic Head of Customer Success to lead and shape the Customer Success function across one of our high profile clients, Growth portfolio. Champion customer advocacy and ensure delivery decisions align with customer priorities. Lead all programme and project delivery across the New

The Head of Customer will lead the strategy, performance, and long-term success of our customer facing teams across InPost Newstrade. Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades old delivery universe? If so, read on, as

A pioneering technology firm based in Greater London is seeking a Customer Success Leader to drive the success of its AI-native CRM. This senior role involves hiring and mentoring Customer Success Managers, collaborating cross-functionally, and establishing key metrics to enhance customer engagement

A leading WordPress hosting company is seeking a Head of Customer Success to shape their customer success strategy. This role involves overseeing the customer success initiative, focusing on onboarding, retention, and customer satisfaction. The position is remote‑friendly and offers an array of be

Head of Existing Customer Management (ECM). A rare opportunity to take full ownership of Cards ECM in a profitable, scaling UK-regulated lender. ECM/credit strategy—experience running/ownership of ECM within a lender.

The Head of Customer will lead the strategy, performance, and long‑term success of our customer‑facing teams across InPost Newstrade. Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades old delivery universe? If so, read on,

Head/Director of Existing Customer Strategy. This role offers the opportunity to lead the ECM team to really build out this function and define the future growth of the business. Work closely with stakeholders and the C‑suite to drive the future direction of the business.

A fast-growing fintech firm is seeking a Head of Customer Operations in London. The ideal candidate has over 10 years of experience in customer operations, with strong communication and problem-solving skills. You will lead a team ensuring excellent customer support and build infrastructure supporti

As Head of Engineering, Customer Experience, you'll lead a team of ~40 engineers and scientists across five squads, shaping how millions of customers discover, shop, and trust our products, without ever touching or trying them on. You'll empower 5 Engineering Leads, partner with the Head of Product

We are looking for an experienced and inspiring leader to join our team as Head of Customer Experience on an interim basis. Head of Customer Experience – six‑month fixed term. Drive actionable insights from customer feedback to improve services and embed a customer‑first culture.

The ideal candidate will possess strong emotional intelligence and a commitment to customer success, fostering a high-performance team culture within a dynamic environment. This role requires a strategic thinker with a proven track record in software sales and people leadership. Responsibilities inc

A leading cloud software company is seeking a Manager for Customer Solution Engineering in London. This hybrid role focuses on strategic sales partnership, driving new business and enhancing customer success. Strong experience in technical sales and a track record of managing diverse customer portfo

The Head of Customer Success is responsible for the continued growth and retention of Core and Growth customer bases. Get notified about new Head of Customer Success jobs in. Proven track record of success in Customer Success and Account Management.

The Head of Customer Success is also responsible for the day‑to‑day management and operational leadership of the Customer Success team, one of several teams that are part of the overarching customer success initiative. The Head of Customer Success will be responsible for overseeing Kinsta’s cu

A fast-growing B2B SaaS platform is seeking a Head of Customer Success to lead and scale their Customer Success function. The role involves driving retention and expansion, mentoring a high-performing team, and taking a strategic approach to customer success. Ideal candidates will have 4-7 years of

A leading IT consultancy firm seeks a Head of Customer Service in England to lead the Customer Support and Service Management departments. The ideal candidate will have a strong technical background, experience managing customer-facing teams, and the ability to foster a customer-centric culture. Thi

A leading analytics firm in London is seeking an experienced Head of Existing Customer Analytics to lead a high-impact team focused on data-driven insights. A strong background in customer analytics and service operations is essential for success in this role. You will be responsible for shaping how

A leading technology recruiter is seeking a Global Head of Customer Success to lead and enhance their global customer success organization. The ideal candidate will have over 5 years of experience in a senior customer success leadership role within a SaaS context and a proven ability to develop high

A leading social housing provider seeks an interim Head of Operations for 12 months, based out of Portsmouth or Basingstoke. The role includes managing income recovery and allocations while leading high-performing teams to provide excellent customer service. Candidates should possess strong knowledg

Head of Customer Success – United Kingdom. We are currently looking for a Head of Customer Success in the United Kingdom. You will be responsible for driving retention, expansion, and satisfaction while managing a high‑performing team of Customer Success Managers.

We’re offering an exceptional opportunity for a dynamic Head of Customer Experience to design and deliver a comprehensive end‑to‑end Customer Experience (CX) improvement programme, driving initiatives that redefine how we serve our customers and achieve our business objectives. This high‑pro

We are currently looking for a Global Head of Customer Success. In this role, you will lead and scale the global Customer Success organization, focusing on maximizing retention, expansion, and customer satisfaction. Lead and scale the global Customer Success organisation — hiring, mentoring, and d

A leading WordPress hosting company is seeking a Head of Customer Success to shape their customer success strategy. The position is remote-friendly and offers an array of benefits including flexible PTO and professional development budgets. This role involves overseeing the customer success initiati

AJ Bell is one of the fastest‑growing investment platform businesses in the UK offering an award‑winning range of solutions that caters for everyone, from professional financial advisers to DIY investors with little to no experience. That's why we offer a hybrid working model, where you’ll sp

You’ll be accountable for retention, expansion, and customer satisfaction across a substantial international book of business, while leading and developing a geographically distributed team of Customer Success Managers. This is a senior leadership role with full ownership of the Customer Success f

As Head of Customer Experience & Operations, you’ll lead the strategic design and delivery of our audience journey while driving commercial growth through secondary spend, conference hires, and other revenue-generating opportunities. Plan the operation of the theatre and customer experience team t

Your experience in customer service and team leadership, especially in the travel industry, will be crucial. The position offers a competitive salary, hybrid working options, and generous employee benefits, including discounted flights and healthcare support. A leading airline and holiday provider b

A leading financial services provider in London seeks a VP of Customer Success to drive customer satisfaction and retention. Ideal candidates have 8 years of experience in B2B SaaS or FinTech, along with exceptional leadership and problem-solving skills. The position offers competitive benefits incl

Head of Customer Success at fast-growing B2B SaaS platform. Lead, mentor, and develop a high-performing Customer Success team, fostering a culture of excellence. Lead Customer Success at a rapidly expanding B2B SaaS platform revolutionizing how consumer brands manage field teams.

A leading airline and holiday provider is seeking a Lead Customer Resolution Executive to manage a team dedicated to resolving customer queries. The ideal candidate will have robust experience in customer service and team leadership in the travel sector. This full-time position offers competitive co

A fast-growing fintech company is seeking a Head of Customer Success to lead a team in enhancing customer engagement and ensuring the value from the product suite. The ideal candidate should have strong leadership experience in the tech sector and a proven track record in customer success management

A leading aviation analytics company is seeking a Global Head of Customer Support to lead their global support organization. This role involves setting strategy and improving customer service quality while collaborating with teams to enhance customer experiences. This position offers a unique opport

A leading delivery service provider in Greater London is seeking a Head of Customer to lead the customer strategy and enhance the customer experience. Ideal applicants should have proven experience in a senior customer-success role, excellent communication skills, and a strong understanding of B2B c

This role offers the chance to create a best‑in‑class Customer Success organisation from the ground up, with full ownership of retention, expansion, and value realisation across enterprise and mid‑market customers. We are now looking for a Vice President of Customer Success to lead this transf

A healthcare technology company is seeking an experienced Head of Customer Success to lead their function in the UK. This role involves building a customer success strategy that drives satisfaction and retention across various segments, from SMB to Enterprise. The successful candidate will leverage

A leading houseware brand in London seeks an experienced Head of Consumer Care to lead a team dedicated to enhancing customer experiences across all touchpoints. This full-time position offers competitive benefits including hybrid working arrangements.

Act as the first point of escalation in front of the customer, to ensure they are supported and we maintain strong, sympathetic, long‑term customer relationships. Our office hubs are fueled by barista‑crafted coffee, games, table tennis, Lego, online trivia battles, and regular office team event

A top-managed hosting company in Greater London is seeking a Head of Customer Success to lead its customer success strategy. This role involves overseeing customer satisfaction initiatives, driving customer retention, and managing a cross-functional team to ensure customer happiness. The ideal candi

A leading AI business planning platform in Greater London is seeking a Head of Community and Customer Marketing. The ideal candidate will have over 10 years of experience in customer marketing within B2B tech and possess strong analytical and storytelling skills. This strategic role involves leading

A leading technology company in Greater London seeks a Manager of Customer Success to drive operational excellence and team effectiveness. This role requires strong expertise in customer experience, AI tools, and financial analysis to boost team performance and customer satisfaction. Candidates shou

Act as a trusted partner to the Head of Customer Success, demonstrating autonomy and a proactive approach by providing timely customer and team insights to inform strategic decision‑making. This includes developing and executing the global Customer Success strategy, managing a team of individual c

A leading logistics company is looking for a Head of Customer to join their Newstrade Commercial team in Greater London. This role involves leading customer success strategies, expanding account growth, and ensuring exceptional customer experiences. The ideal candidate will have extensive experience