Head of customer success jobs in ThetfordCreate job alerts

Our mission relies on a team full of inspiring, customer obsessed people, and we're looking for an Interim Head of Customer Retentions with proven experience in customer retention, churn reduction and revenue protection within a recurring-revenue environment to help us build and improve our FTTH ret

A leading recruitment agency is searching for a Director of Customer Service to lead the customer experience teams in New Milton, England. This role demands a senior leader to drive strategy across customer service, sales, and logistics, enhancing customer satisfaction and operational efficiency. Th

The Head of Energy Customer Solutions (ECS) Finance Business Partner - Supply plays a pivotal role in shaping the financial direction of the SSE Customer Supply businesses, providing trusted commercial insight, collaborative challenge, and forward‑looking financial leadership to support sustainabl

As the Head of Sales & Success you’ll report to the Chief Customer Officer based in Sydney and be the local commercial and customer leader for the market. LawConnect is part of ATI Global, giving us the backing, resources, and ambition of a global technology business while still operating with the

Aptean is seeking a Head of AI Customer Value & Adoption to accelerate the rollout of AI capabilities across the international region. This role will be pivotal in customer awareness, sales readiness, and ensuring successful adoption. The candidate will closely work with Sales Leadership, Product Ma

Drive the adoption of technology and new ways of working to create seamless, future‑ready customer journeys across stores,. Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. Curious, resilient, and future‑focus

One Way Ventures is looking for a Head of Client Services in Greater London to enhance customer relationships and drive client success strategies. This role involves leading a Customer Success team in India and managing key account metrics to ensure clients achieve measurable value. If you have over

As the Head of Sales & Success you’ll report to the Chief Customer Officer based in Sydney and be the local commercial and customer leader for the market. LawConnect is part of ATI Global, giving us the backing, resources, and ambition of a global technology business while still operating with the

ISS STOXX is searching for a strategic leader to head the Client Success organization. The ideal candidate will have over 10 years of client-facing experience, particularly in leadership roles, with a strong focus on capital markets. Exceptional communication and collaborative skills are crucial for

As Head of Sales & Success you will be the local commercial and customer leader, responsible for acquiring law firms, helping them succeed on the platform, and building the frontline team for sustainable growth. You will report to the Chief Customer Officer in Sydney, build a repeatable sales proces

Hire Intelligence is seeking an experienced Head of Customer Success to build, lead, and scale our CS function. You will develop and execute a CS strategy, scale a high-performing team, and collaborate with Sales, Product, and media teams to align customer feedback with product and service improveme

Stmconsulting Ltd in the United Kingdom is seeking a Head of Customer Relationship Management to lead the CRM strategy across iGaming and sports betting operations, focusing on customer engagement and innovation. The role drives initiatives to deepen loyalty, optimize customer journeys, and leverage

Equity in the United Kingdom is seeking a Head of Delivery to lead the entire Delivery function, shaping strategy, driving growth, and delivering exceptional customer experiences across all trips. You will manage Delivery Managers, Seniors and Executives to ensure scalable, profitable operations wit

Success Matcher Recruitment is seeking a Head of Product Growth to scale our product-led acquisition engine. The ideal candidate will have over 5 years of experience in Product Growth, proven success in referrals, and strong analytical skills.

Meritt is looking for a VP of Customer Success to lead the company’s customer success strategy from the ground up. The ideal candidate is currently a Head of CS or VP of CS in a SaaS business, ready to build structure in a high-growth environment. The position offers a competitive salary of £110k

You will define an enterprise-wide view of customer needs for the newly established Customer Experience, Insight and Digital Experience function, reporting to the Chief Customer Officer. Quilter plc seeks an enterprise leader to turn customer insight into superior experiences and outcomes. The role

As our Head of Customer Success in the EMEA region, you will help lead our team of experts serving as the trusted first point of contact for our customers. Manage and mentor a team of Customer Success Managers to ensure high performance, professional growth, and engagement. You will lead, mentor, an

All activities including, but not limited to, recruiting and hiring, recruitment advertising, promotions, performance appraisals, training, job assignments, compensation, demotions, transfers, terminations (including layoffs), benefits, and other terms, conditions, and privileges of employment, are

RevenueCat is seeking a Head of Customer Success to define and scale the post-sales motion. You will partner with TAM, Support, Sales, Product, and Growth Advisory to drive measurable customer outcomes, revenue impact, and product feedback.

Five Guys is seeking a Head of Customer Experience to lead customer support and feedback end-to-end. You will ensure every interaction reflects our tone around freshness, quality, simplicity, and comfort, acting as a brand guardian across all customer-facing communications. You’ll spot patterns in

We are seeking a Head of Marketing & Customer Growth to lead the function and drive measurable commercial performance. Europe’s leading bridal retailer with a growing footprint across the UK and Europe, entering a phase of growth in CRM, digital performance, and customer journey initiatives.

As Head of Sales & Success you’ll build and lead the frontline sales, onboarding and customer success teams, acquiring law firms and driving sustainable growth for the marketplace. You’ll report to the Chief Customer Officer and shape the UK strategy, pricing, and product priorities while buildi

PARTECH PARTNERS is seeking a Head of Customer Success for the EMEA region. In this leadership role, you will mentor and inspire a team of Customer Success Managers to enhance customer retention and expansion. You will drive customer growth by fostering deep relationships and identifying opportuniti

Over time, you will turn that work into the operating system for Customer Success at RevenueCat: account plans, customer tiers, health signals, review cadences, handoff rules, playbooks, hiring profiles, enablement loops, and scaled programs that help us serve more customers without becoming bloated

As Head of Governance & Customer Disruption you will report to the Director of Network Control, lead the strategy and delivery of customer disruption management and governance across the function, and ensure robust, compliant and efficient operations. We are easyJet – a FTSE listed, multi‑billio

You will be the Head of Sales & Success, reporting to the Chief Customer Officer, leading the local commercial and customer efforts, and building the initial team and playbooks to drive sustainable growth.

We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!). We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your

Drive the adoption of technology and new ways of working to create seamless, future‑ready customer journeys across stores,. Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. Act as the voice of the customer acros

GoGlobal is looking for a Head of Customer Success to oversee the client journey from post-sale to delivery. The ideal candidate has 15+ years in customer success leadership and will mentor teams while driving vendor relationships. This role offers a unique opportunity to influence client satisfacti

InPost UK is seeking a Head of Retail to lead a high-performing Customer Success team, owning strategic retail relationships and driving retention, volume, and revenue growth across our UK portfolio. You will shape the customer success and commercial strategy, engage at CEO/C-suite level, and collab

Jobtailor in London seeks a senior leader to build and coach a frontline team across sales, onboarding and customer success. You will establish repeatable sales processes, define customer journeys from interest to activation and retention, and create dashboards, playbooks and operating rhythms to ac

As the Head of Sales & Success you'll report to the Chief Customer Officer based in Sydney and be the local commercial and customer leader for the market. LawConnect is part of ATI Global, giving us the backing, resources, and ambition of a global technology business while still operating with the p

As vice president, customer success, EMEA, you’ll lead the region’s customer success organization and partner directly with C‑suite executives at Fortune 500 and Global 2000 companies to deliver measurable transformation—not proofs of concept, but lasting operational change. SF office space:

As the Head of Sales & Success you’ll report to the Chief Customer Officer based in Sydney and be the local commercial and customer leader for the market. You see sales and customer success as two halves of the same commercial journey. LawConnect is part of ATI Global, giving us the backing, resou

As the Head of Revenue and Customer Excellence, you will be responsible in leading the commercial strategy, customer acquisition and customer service experience initiatives for the Company, drive revenue growth, market presence, and excellence in sales and service. Drive performance and growth withi

Cymulate is seeking a senior leader in Customer Success to guide retention strategy and customer outcomes across North America and Europe. You will own GRR, reduce churn, and drive renewals by building a proactive CS engine, mentoring a high‑performing team, and partnering with Sales, Product, and

You will head a newly established function spanning customer experience, research, insight, analytics, digital experience, inclusion and vulnerability, delivering a single, enterprise-wide view of customer needs and priorities. Reporting to the Chief Customer Officer, you will champion customer-led,

Birchlake Recruitment is partnering with a major international insurer to appoint a Head of Claims to lead and develop the UK claims function. This senior role requires Property & Liability expertise, delegated authority oversight, and a passion for customer outcomes.

History of successful deployments recognised as reference accounts. Today, it is the most widely deployed clinical ambient AI platform in the NHS, scaling nationally on the strength of exceptional real world delivery and reference‑led growth. You will franchise our delivery model into the UK, esta

SSE is seeking a Head of Energy Customer Solutions (ECS) Finance Business Partner - Supply to lead the financial direction of the SSE Customer Supply businesses and provide trusted commercial insight for sustainable growth.

Kanggiten is seeking a Head of Account Management to lead a team that manages relationships with B2B clients, ensuring their success and retention. Based in the United Kingdom, you will collaborate with sales, product, and support teams to align offerings with client needs and drive long-term value.

The Head of Customer Experience owns how Five Guys shows up for its customers across every touchpoint. This role leads customer support and feedback end to end, while acting as a brand guardian for all customer facing communication. Strong command of tone of voice and the ability to coach others.

Demonstrates expertise in building and managing high-performing sales and customer success teams, with a focus on developing effective sales processes and customer journeys. A strong track record of winning B2B customers and growing commercial relationships over time. Build, coach and manage a high-

Salesforce is seeking a Director of Customer Success Management to lead Signature Success for the EMEA Nonprofit portfolio, shaping strategy, coaching a diverse team, and ensuring retention and value realization across enterprise accounts.

ACO Technologies plc is seeking a Head of Commercial Operations in Bedford to unite customer-facing commercial functions into one high-performing team. You will lead the Commercial Customer Service, Project Pricing and Design teams, delivering exceptional customer outcomes and commercial excellence.

You lead the Customer Success function and are accountable for three connected pillars of scope: client onboarding from post‑sale to go‑live; management of the client‑delivery vendors who perform subcontracted work on our behalf; and Client Portal customer onboarding and support. At GoGlobal,

Hire Intelligence is seeking an experienced and strategic Head of Customer Success to build, lead, and scale our Customer Success function. This is an exciting opportunity for someone who has successfully established high-performing Customer Success teams, developed scalable processes and created a

GoGlobal is seeking a commercially minded Head of Customer Success to own the client journey from post-sale through steady-state delivery. You will build scalable onboarding programmes, govern vendor performance, and orchestrate cross-functional collaboration with product and regional leaders to dri